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A CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy PolicyVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and HOTEL – A CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.A CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
A CLOSER LOOK, CUSTOMER EXPERIENCE AND MYSTERY SHOPPING The Company. For more than 25-years A Closer Look has operated as customer service fanatics. We exist to help our clients understand their customer experience operations and highlight friction points that erode brand loyalty and profitability.MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy PolicyVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and WHAT MAKES US DIFFERENT What Makes Us Different Our Reporting Sophisticated reporting tools and analytics identify trends in customer feedback, and we use that information to draw conclusions that help our clients improve their operational performance. Our reporting tools include: Periodic Executive Summary Reports Custom report books break down trends in the feedback for all completed mystery shops.SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about TRUSTED PARTNER PROGRAM REGISTRATION Please fill out the form below, and a member of our team will contact you. Your First and Last Name (required) Company (required) Your Email (required) Phone Number (required) Site Count Entered. Please leave this field empty. Please enter a number of locations to see HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.OUR SERVICES
What We Do How We Can Help At A Closer Look, our mission is to help our clients understand and improve their customer experience through fact-based insights and recommendations. By collecting feedback and delivering detailed, time-sensitive reports, we help them address potential issues frequently and systematically – before they turn into headaches. From the beginning CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, andVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and A CLOSER LOOK, CUSTOMER EXPERIENCE AND MYSTERY SHOPPING The Company. For more than 25-years A Closer Look has operated as customer service fanatics. We exist to help our clients understand their customer experience operations and highlight friction points that erode brand loyalty and profitability.SMS SURVEYS
SMS Surveys Customers Know and Love Text Messaging Gathering customer feedback is critical to your business. Traditional methods of survey gathering are outdated and costly. Sending satisfaction surveys via text messaging is simple, convenient and cost effective. There is nothing for your customers to learn or download, which allows them to respond on their terms AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A ECOMMERCE EVALUATIONS eCommerce Evaluations Like the in-person customer experience, every eCommerce business also strives to ensure that their online “guests” have a positive experience. As online shopping currently outpaces in-person transactions in certain market segments, providing a seamless end-to-end user experience is paramount. Customer's expectations and needs are continually changing – keeping up HOW DATA CAN INFLUENCE YOUR CUSTOMER When you’re running a business, your customer’s opinions are a valuable resource that can help position you above the rest. A 2017 survey found that 84 percent of companies that improve the customer experience see an increase in their revenue. That’s why it’s vital to get a full picture of how your customers perceive your business and use that customer feedback when making businessSELF STORAGE
Self Storage The Self-Storage industry continues to grow and offer new amenities for a varied customer base. While the market isn’t saturated yet, there are an increasing number of options available to consumers, creating the need for differentiation and higher levels of customer service to retain and attract new business. Both a frictionless web and HOW TO IMPROVE THE CUSTOMER EXPERIENCE WITH SMS If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your customers perceive your business and what changes to consider to improve the customer experience. Whether the feedback you gather is prompted or unprompted, the collectedA CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy PolicyVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and HOTEL – A CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.A CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy PolicyVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and HOTEL – A CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.OUR SERVICES
What We Do How We Can Help At A Closer Look, our mission is to help our clients understand and improve their customer experience through fact-based insights and recommendations. By collecting feedback and delivering detailed, time-sensitive reports, we help them address potential issues frequently and systematically – before they turn into headaches. From the beginningA CLOSER LOOK
Who We Are We are customer experience fanatics. We exist to help our clients understand their customer experience operations and to highlight friction points that erode brand loyalty and profitability. We operate at the cross section of human intelligence and data analytics. We use qualified, independently contracted evaluators to assess your company’s current customer experience WHAT MAKES US DIFFERENT What Makes Us Different Our Reporting Sophisticated reporting tools and analytics identify trends in customer feedback, and we use that information to draw conclusions that help our clients improve their operational performance. Our reporting tools include: Periodic Executive Summary Reports Custom report books break down trends in the feedback for all completed mystery shops.SMS SURVEYS
SMS Surveys Customers Know and Love Text Messaging Gathering customer feedback is critical to your business. Traditional methods of survey gathering are outdated and costly. Sending satisfaction surveys via text messaging is simple, convenient and cost effective. There is nothing for your customers to learn or download, which allows them to respond on their terms CONTACT US THANK YOU Thank You for Contacting A Closer Look We look forward to connecting with you shortly! Who We Are For more than 25 years, A Closer Look has partnered with hospitality and retail groups across North America to provide in-depth customer experience feedback. We specialize in using qualified, independently contracted evaluators that assess ourclients’ current
COVID-19 SECOND WAVE? HOW TO PREPARE Carl Campanile for the New York Post reports that New York City’s Office of Emergency Management is preparing for the second wave by appointing, ‘ an operator to run the “COVID-19 Hotels Program” in case there is a flare-up of the killer pandemic that crippled theENTERTAINMENT
Entertainment Today, there are an unlimited number of entertainment options out there, and with such a competitive landscape, the best way to gain an advantage is to focus on being exceptional. For this reason, it is critical that entertainment operators actively seek to “wow” their customers by providing unique and exceptional customerexperiences. One of
RETAIL – A CLOSER LOOK Retail The retail landscape is in a state of constant change and reinvention. Online retailers have set the stage for thinking about retail in a way that is based on a more convenient and efficient shopping experience. As many brick and mortar retailers close underperforming stores or shut their doors altogether, there remains adesire
SELF STORAGE
Self Storage The Self-Storage industry continues to grow and offer new amenities for a varied customer base. While the market isn’t saturated yet, there are an increasing number of options available to consumers, creating the need for differentiation and higher levels of customer service to retain and attract new business. Both a frictionless web and HOW TO IMPROVE THE CUSTOMER EXPERIENCE WITH SMS If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your customers perceive your business and what changes to consider to improve the customer experience. Whether the feedback you gather is prompted or unprompted, the collectedA CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy PolicyVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and HOTEL – A CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.A CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy PolicyVIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and HOTEL – A CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which A TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.OUR SERVICES
What We Do How We Can Help At A Closer Look, our mission is to help our clients understand and improve their customer experience through fact-based insights and recommendations. By collecting feedback and delivering detailed, time-sensitive reports, we help them address potential issues frequently and systematically – before they turn into headaches. From the beginningA CLOSER LOOK
Who We Are We are customer experience fanatics. We exist to help our clients understand their customer experience operations and to highlight friction points that erode brand loyalty and profitability. We operate at the cross section of human intelligence and data analytics. We use qualified, independently contracted evaluators to assess your company’s current customer experience WHAT MAKES US DIFFERENT What Makes Us Different Our Reporting Sophisticated reporting tools and analytics identify trends in customer feedback, and we use that information to draw conclusions that help our clients improve their operational performance. Our reporting tools include: Periodic Executive Summary Reports Custom report books break down trends in the feedback for all completed mystery shops.SMS SURVEYS
SMS Surveys Customers Know and Love Text Messaging Gathering customer feedback is critical to your business. Traditional methods of survey gathering are outdated and costly. Sending satisfaction surveys via text messaging is simple, convenient and cost effective. There is nothing for your customers to learn or download, which allows them to respond on their terms CONTACT US THANK YOU Thank You for Contacting A Closer Look We look forward to connecting with you shortly! Who We Are For more than 25 years, A Closer Look has partnered with hospitality and retail groups across North America to provide in-depth customer experience feedback. We specialize in using qualified, independently contracted evaluators that assess ourclients’ current
COVID-19 SECOND WAVE? HOW TO PREPARE Carl Campanile for the New York Post reports that New York City’s Office of Emergency Management is preparing for the second wave by appointing, ‘ an operator to run the “COVID-19 Hotels Program” in case there is a flare-up of the killer pandemic that crippled theENTERTAINMENT
Entertainment Today, there are an unlimited number of entertainment options out there, and with such a competitive landscape, the best way to gain an advantage is to focus on being exceptional. For this reason, it is critical that entertainment operators actively seek to “wow” their customers by providing unique and exceptional customerexperiences. One of
RETAIL – A CLOSER LOOK Retail The retail landscape is in a state of constant change and reinvention. Online retailers have set the stage for thinking about retail in a way that is based on a more convenient and efficient shopping experience. As many brick and mortar retailers close underperforming stores or shut their doors altogether, there remains adesire
SELF STORAGE
Self Storage The Self-Storage industry continues to grow and offer new amenities for a varied customer base. While the market isn’t saturated yet, there are an increasing number of options available to consumers, creating the need for differentiation and higher levels of customer service to retain and attract new business. Both a frictionless web and HOW TO IMPROVE THE CUSTOMER EXPERIENCE WITH SMS If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your customers perceive your business and what changes to consider to improve the customer experience. Whether the feedback you gather is prompted or unprompted, the collectedA CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
A CLOSER LOOK
Who We Are We are customer experience fanatics. We exist to help our clients understand their customer experience operations and to highlight friction points that erode brand loyalty and profitability. We operate at the cross section of human intelligence and data analytics. We use qualified, independently contracted evaluators to assess your company’s current customer experience CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and A CLOSER LOOK, CUSTOMER EXPERIENCE AND MYSTERY SHOPPING The Company. For more than 25-years A Closer Look has operated as customer service fanatics. We exist to help our clients understand their customer experience operations and highlight friction points that erode brand loyalty and profitability. CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy Policy HOTEL – A CLOSER LOOKSETH MEYERS A CLOSER LOOK LAST NIGHTA CLOSER LOOK SETHLATE SHOW WITH SETH MEYERS CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.A CLOSER LOOK
Businesses trust A Closer Look to get customer feedback. The Trusted Partner Program gets you customer feedback in real time. Learn More Watch a Video Proud to Announce We’re Recognized as a 2020 Winner of the MSPA Shoppers’ Choice Award for the 5th Consecutive Year! Learn More Introducing a Revolutionary Customer Feedback Program Change theWay
MYSTERY SHOPPING
Mystery Shopping Mystery shopping helps businesses increase sales by assisting in improving customer service awareness. Mystery shoppers are given a specific set of guidelines and questions before their visit so they can observe and take note of each criteria while it is occurring. Mystery shops will tell you WHY the visit was excellent andspecifically
A CLOSER LOOK
Who We Are We are customer experience fanatics. We exist to help our clients understand their customer experience operations and to highlight friction points that erode brand loyalty and profitability. We operate at the cross section of human intelligence and data analytics. We use qualified, independently contracted evaluators to assess your company’s current customer experience CONTACT US – A CLOSER LOOK Contact Us Let's Be Friends info@a-closer-look.com 1 (888) 446-5665 Business Shopper Enter your company information if you are interested in learning more, and A CLOSER LOOK, CUSTOMER EXPERIENCE AND MYSTERY SHOPPING The Company. For more than 25-years A Closer Look has operated as customer service fanatics. We exist to help our clients understand their customer experience operations and highlight friction points that erode brand loyalty and profitability. CLARITY - A CLOSER LOOK Powered By A Closer Look, LLC. Privacy Policy HOTEL – A CLOSER LOOKSETH MEYERS A CLOSER LOOK LAST NIGHTA CLOSER LOOK SETHLATE SHOW WITH SETH MEYERS CLOSER LOOK Hotel From the initial impression made during the reservation booking all the way through checking out of the hotel, your guest experience is continuously being evaluated, and the slightest miscue can impact your guests’ decision to return to or recommend your hotel over your competitors. With the increasing volume of lodging options out there,each
SENIOR LIVING
Senior Living As medical advances allow people to live longer, healthier lives, and as the baby boomer generation ages, the demand for senior living care will continuously increase. With this increased demand for senior living care and accommodations comes an increased supply of senior living facilities. For this reason, it is moreimportant than ever
TRUSTED PARTNER PROGRAM The Trusted Partner Program enables customers of participating businesses an easy way to provide direct feedback via SMS about their customer experience. Using a national, text-enabled number, customers simply send a text using the word “VOICE” and a chatbot walks them through a 3-question SMS Survey, enabling them to offer feedback about HOW TO WOW YOUR CUSTOMERS WITH CURBSIDE PICK-UP Create signage indicating where the pickup area is at your restaurant (ex. Add signs that say “Curbside Pick-up here”) If you have a designated curbside pickup zone, please add details. Add an on-site phone number. Be sure to have the phone available at all times as customers and drivers will call that phone number upon arrival.OUR SERVICES
What We Do How We Can Help At A Closer Look, our mission is to help our clients understand and improve their customer experience through fact-based insights and recommendations. By collecting feedback and delivering detailed, time-sensitive reports, we help them address potential issues frequently and systematically – before they turn into headaches. From the beginning A CLOSER LOOK, CUSTOMER EXPERIENCE AND MYSTERY SHOPPING The Company. For more than 25-years A Closer Look has operated as customer service fanatics. We exist to help our clients understand their customer experience operations and highlight friction points that erode brand loyalty and profitability.VIRTUAL VISITS
Virtual Visits COVID-19 has severely impacted the way a variety of businesses can conduct tours, making it difficult for prospects to effectively evaluate living options or venues for themselves and their loved ones. To ensure prospective customers are still able to seek and gather information, businesses like senior living facilities, apartment complexes, and event spaces need to: Outline and WHAT MAKES US DIFFERENT What Makes Us Different Our Reporting Sophisticated reporting tools and analytics identify trends in customer feedback, and we use that information to draw conclusions that help our clients improve their operational performance. Our reporting tools include: Periodic Executive Summary Reports Custom report books break down trends in the feedback for all completed mystery shops. AWARDS – A CLOSER LOOK Awards MSPA Americas The MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies, of which AENTERTAINMENT
Entertainment Today, there are an unlimited number of entertainment options out there, and with such a competitive landscape, the best way to gain an advantage is to focus on being exceptional. For this reason, it is critical that entertainment operators actively seek to “wow” their customers by providing unique and exceptional customerexperiences. One of
COVID-19 SECOND WAVE? HOW TO PREPARE Carl Campanile for the New York Post reports that New York City’s Office of Emergency Management is preparing for the second wave by appointing, ‘ an operator to run the “COVID-19 Hotels Program” in case there is a flare-up of the killer pandemic that crippled the HOW DATA CAN INFLUENCE YOUR CUSTOMER When you’re running a business, your customer’s opinions are a valuable resource that can help position you above the rest. A 2017 survey found that 84 percent of companies that improve the customer experience see an increase in their revenue. That’s why it’s vital to get a full picture of how your customers perceive your business and use that customer feedback when making businessSELF STORAGE
Self Storage The Self-Storage industry continues to grow and offer new amenities for a varied customer base. While the market isn’t saturated yet, there are an increasing number of options available to consumers, creating the need for differentiation and higher levels of customer service to retain and attract new business. Both a frictionless web and HOW TO IMPROVE THE CUSTOMER EXPERIENCE WITH SMS If you run or own a business, doing what you can to satisfy your customers’ needs is key to your success. Feedback is an essential resource for learning how your customers perceive your business and what changes to consider to improve the customer experience. Whether the feedback you gather is prompted or unprompted, the collected* Client Login
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A CLOSER LOOK HONORED AS MSPA “ELITE COMPANY” 2018 A Closer Look was recently honored at the Mystery Shopping Providers Association Conference held in Vancouver, Canada as a 2018 “Elite Company” within the mystery shopping industry. The MSPA Elite program is an awards program designed to recognize member companies that demonstrate their distinguished leadership and support in advancing the goals and objectives of MSPA INTERNATIONAL FRANCHISE ASSOCIATION CONFERENCE 2018 The International Franchise Association conference is always great for keeping up with new business developments, attending networking events, and sharing best practices. Service and technology experts shared the latest industry trends and insights in the world of franchising. Daymond John from Shark Tank joined Tariq Farid, founder of Edible Arrangements, and Chuck Runyon, founder of Anytime Do you prefer show rather than tell? Let us perform a complimentarymystery evaluation
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