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LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN START for Individual Positions START Your Clients on the Road to Success with Position-Specific Training . Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry. INSTRUCTOR RESOURCES ACCESS Complimentary instructor resources for AHLEI textbooks include chapter outlines, guides, optional quizzes, PowerPoint files, and more. Search the alphabetical list below for your textbook, then click the “download course resources” link. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. SEXUAL HARASSMENT PREVENTION IN HOSPITALITY Sexual Harassment Prevention in the Hospitality Industry is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals andbusinesses.
CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM When a property has a reputation for great food, it's because the kitchen cooks are doing an outstanding job. They are skilled in preparing food, using kitchen equipment properly, and ensuring that everything is kept safe and sanitary to put the highest quality foodon each plate.
MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN START for Individual Positions START Your Clients on the Road to Success with Position-Specific Training . Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry. INSTRUCTOR RESOURCES ACCESS Complimentary instructor resources for AHLEI textbooks include chapter outlines, guides, optional quizzes, PowerPoint files, and more. Search the alphabetical list below for your textbook, then click the “download course resources” link. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. SEXUAL HARASSMENT PREVENTION IN HOSPITALITY Sexual Harassment Prevention in the Hospitality Industry is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals andbusinesses.
CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM When a property has a reputation for great food, it's because the kitchen cooks are doing an outstanding job. They are skilled in preparing food, using kitchen equipment properly, and ensuring that everything is kept safe and sanitary to put the highest quality foodon each plate.
MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
INTERNATIONAL
Become a Partner. Interested in partnering with AHLEI as an international licensee? Your school, hospitality or tourism organization, association or consultative agency can be the source for AHLEI academic courses, curricula and professional development resources in your country. CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE As of January 1, 2021, Controlling Alcohol Risks Effectively (CARE) will no longer be available. However, via a partnership with ServSafe Alcohol, the widely recognized and respected training and credentialing program, you are able to continue to provide responsible alcohol service training.. Key features of ServSafe Alcohol programinclude:
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
CERTIFICATION CATALOG CERTIFICATION 4 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 In this photo: This group of students from Institut Paul Bocuse in France, earned the Certification in Hotel Industry Analytics (CHIA), CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. CERTIFIED LODGING SECURITY OFFICER (CLSO) PROPERTY The Lodging Security Officer Program provides general techniques and tips as well as hospitality-specific information that security officers and other employees need to REVENUE MANAGEMENT: MAXIMIZING REVENUE IN HOSPITALITY This textbook provides a basic understanding of the revenue management process. It distinguishes between tactical and strategic revenue management, addresses the proper use and importance of revenue management in hospitality operations, and describes a wide range of elements that must be considered in order to use revenue managementeffectively.
CERTIFIED HOSPITALITY SUPERVISOR (CHS) SUPERVISORY SKILL Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well asemployees.
CERTIFICATION LAPEL PINS Designation First pin 5 year pin 10 year pin 15 year pin 20 year pin 25 year pin CHA® Certified Hotel Administrator CRDE® Certified RoomsDivision Executive
HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
INTERNATIONAL
International. No matter where you are in the world, AHLEI wants to support you with training materials, hospitality education, and professional certification. That’s why we partner with schools, government agencies and ministries, tourism organizations, and hotel associations around the globe. AHLEI has offices in India and China,supporting
CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE Available as online in English and in-person training in both English and Spanish. Lodging-specific content provided in an all-new supplement, covering topics such as mini-bars, room service, in-room dining, intoxicated guests, and retail outlets. Dynamic course content brings real world scenarios to life and prepares the learner toaddress
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
CERTIFICATION CATALOG CERTIFICATION 4 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 In this photo: This group of students from Institut Paul Bocuse in France, earned the Certification in Hotel Industry Analytics (CHIA), CERTIFIED LODGING SECURITY OFFICER (CLSO) PROPERTY The Lodging Security Officer Program provides general techniques and tips as well as hospitality-specific information that security officers and other employees need to CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. CERTIFIED HOSPITALITY SUPERVISOR (CHS) SUPERVISORY SKILL Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well asemployees.
REVENUE MANAGEMENT: MAXIMIZING REVENUE IN HOSPITALITY This textbook provides a basic understanding of the revenue management process. It distinguishes between tactical and strategic revenue management, addresses the proper use and importance of revenue management in hospitality operations, and describes a wide range of elements that must be considered in order to use revenue managementeffectively.
CERTIFICATION LAPEL PINS Designation First pin 5 year pin 10 year pin 15 year pin 20 year pin 25 year pin CHA® Certified Hotel Administrator CRDE® Certified RoomsDivision Executive
HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.INTERNATIONAL
International. No matter where you are in the world, AHLEI wants to support you with training materials, hospitality education, and professional certification. That’s why we partner with schools, government agencies and ministries, tourism organizations, and hotel associations around the globe. AHLEI has offices in India and China,supporting
CERTIFICATIONS
AHLEI can provide the support and materials needed for all your employees—from line-level positions to the top executives—to earn the American Hotel & Lodging Association’s (AHLA) prestigious, globally-recognized certifications. With more than 20 professional certifications for every step in the hospitality career path, you cancreate
LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
CERTIFIED HOTEL ADMINISTRATOR (CHA) ONLINE PROGRAM Once your application is approved, a new certificate will be available under the Certificates/Results tab on your Learning and Exams dashboard. For additional information, please contact the Professional Certification Department: . Email: certification@ahlei.org | Phone: 407-999-8100 or 888-575-8726. Share. CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.INTERNATIONAL
International. No matter where you are in the world, AHLEI wants to support you with training materials, hospitality education, and professional certification. That’s why we partner with schools, government agencies and ministries, tourism organizations, and hotel associations around the globe. AHLEI has offices in India and China,supporting
CERTIFICATIONS
AHLEI can provide the support and materials needed for all your employees—from line-level positions to the top executives—to earn the American Hotel & Lodging Association’s (AHLA) prestigious, globally-recognized certifications. With more than 20 professional certifications for every step in the hospitality career path, you cancreate
LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
CERTIFIED HOTEL ADMINISTRATOR (CHA) ONLINE PROGRAM Once your application is approved, a new certificate will be available under the Certificates/Results tab on your Learning and Exams dashboard. For additional information, please contact the Professional Certification Department: . Email: certification@ahlei.org | Phone: 407-999-8100 or 888-575-8726. Share. CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
INTERNATIONAL
International. No matter where you are in the world, AHLEI wants to support you with training materials, hospitality education, and professional certification. That’s why we partner with schools, government agencies and ministries, tourism organizations, and hotel associations around the globe. AHLEI has offices in India and China,supporting
AHLEI HOW-TO GUIDES
AHLEI How-To Guides. These How-To Guides and videos provide step-by-step instructions on frequently asked questions like creating an account, accessing or assigning training and exams and applying for professional certifications. To help you visualize the steps for the corresponding How-To Document, please watch the brief (no-audio) video START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE Available as online in English and in-person training in both English and Spanish. Lodging-specific content provided in an all-new supplement, covering topics such as mini-bars, room service, in-room dining, intoxicated guests, and retail outlets. Dynamic course content brings real world scenarios to life and prepares the learner toaddress
AHLEI
If you need further assistance, please email the National Restaurant Association’s AHLEI Customer Care Team at certification@ahlei.org orCall 800-349-0299
CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of Contents CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality.CERTIFICATIONS
AHLEI can provide the support and materials needed for all your employees—from line-level positions to the top executives—to earn the American Hotel & Lodging Association’s (AHLA) prestigious, globally-recognized certifications. With more than 20 professional certifications for every step in the hospitality career path, you cancreate
TRAINING & CERTIFICATION AHLEI has a wide variety of training materials on many subjects identified as critical to the success of lodging properties. From DVDs to online learning and workbooks, there is a wealth of information that educators can use to supplement student learning. Contact Sales US and Canadian schools receive member pricing on these resources. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of Contents HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality.CERTIFICATIONS
AHLEI can provide the support and materials needed for all your employees—from line-level positions to the top executives—to earn the American Hotel & Lodging Association’s (AHLA) prestigious, globally-recognized certifications. With more than 20 professional certifications for every step in the hospitality career path, you cancreate
TRAINING & CERTIFICATION AHLEI has a wide variety of training materials on many subjects identified as critical to the success of lodging properties. From DVDs to online learning and workbooks, there is a wealth of information that educators can use to supplement student learning. Contact Sales US and Canadian schools receive member pricing on these resources. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of ContentsINTERNATIONAL
International. No matter where you are in the world, AHLEI wants to support you with training materials, hospitality education, and professional certification. That’s why we partner with schools, government agencies and ministries, tourism organizations, and hotel associations around the globe. AHLEI has offices in India and China,supporting
AHLEI HOW-TO GUIDES
AHLEI How-To Guides. These How-To Guides and videos provide step-by-step instructions on frequently asked questions like creating an account, accessing or assigning training and exams and applying for professional certifications. To help you visualize the steps for the corresponding How-To Document, please watch the brief (no-audio) video START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE Available as online in English and in-person training in both English and Spanish. Lodging-specific content provided in an all-new supplement, covering topics such as mini-bars, room service, in-room dining, intoxicated guests, and retail outlets. Dynamic course content brings real world scenarios to life and prepares the learner toaddress
INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
GUEST SERVICE GOLD® TOURISM ONLINE PROGRAM AND Just as one bad apple can spoil the bunch, one negative online review can spoil your business's chances of attracting new guests. And for tourism destinations, it can be even worse-negative feedback can impact an entire city or region. CERTIFICATION IN HOTEL INDUSTRY ANALYTICS (CHIA) ONLINE The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data. CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN START for Individual Positions START Your Clients on the Road to Success with Position-Specific Training . Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry.CERTIFICATIONS
You want your property to be among the best and that means hiring and training the best employees. You can prove to guests you go the extra mile by helping all your employees get certified and making the pin a regular part of their uniform. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. TRAINING & CERTIFICATION Training & Certification. Instructors can enhance coursework with industry training and students can gain a competitive edge with professional certification. SEXUAL HARASSMENT PREVENTION IN HOSPITALITY Sexual Harassment Prevention in the Hospitality Industry is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals andbusinesses.
CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of Contents HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN START for Individual Positions START Your Clients on the Road to Success with Position-Specific Training . Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry.CERTIFICATIONS
You want your property to be among the best and that means hiring and training the best employees. You can prove to guests you go the extra mile by helping all your employees get certified and making the pin a regular part of their uniform. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. TRAINING & CERTIFICATION Training & Certification. Instructors can enhance coursework with industry training and students can gain a competitive edge with professional certification. SEXUAL HARASSMENT PREVENTION IN HOSPITALITY Sexual Harassment Prevention in the Hospitality Industry is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals andbusinesses.
CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of ContentsINTERNATIONAL
Become a Partner. Interested in partnering with AHLEI as an international licensee? Your school, hospitality or tourism organization, association or consultative agency can be the source for AHLEI academic courses, curricula and professional development resources in your country.AHLEI HOW-TO GUIDES
How-to guides with step-by-step instructions for basic functions like creating an account, accessing training and exams, and administeringexams.
START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN START for Individual Positions START Your Clients on the Road to Success with Position-Specific Training . Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry. CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE As of January 1, 2021, Controlling Alcohol Risks Effectively (CARE) will no longer be available. However, via a partnership with ServSafe Alcohol, the widely recognized and respected training and credentialing program, you are able to continue to provide responsible alcohol service training.. Key features of ServSafe Alcohol programinclude:
INSTRUCTOR RESOURCES ACCESS Complimentary instructor resources for AHLEI textbooks include chapter outlines, guides, optional quizzes, PowerPoint files, and more. Search the alphabetical list below for your textbook, then click the “download course resources” link.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
CERTIFICATION IN HOTEL INDUSTRY ANALYTICS (CHIA) ONLINE The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data. GUEST SERVICE GOLD® TOURISM ONLINE PROGRAM AND Just as one bad apple can spoil the bunch, one negative online review can spoil your business's chances of attracting new guests. And for tourism destinations, it can be even worse-negative feedback can impact an entire city or region. CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM When a property has a reputation for great food, it's because the kitchen cooks are doing an outstanding job. They are skilled in preparing food, using kitchen equipment properly, and ensuring that everything is kept safe and sanitary to put the highest quality foodon each plate.
CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
UNDERSTANDING HOSPITALITY LAW, FIFTH EDITION EBOOK The fifth edition revised the text to update and clarify the basic legal principles that govern the hospitality industry. Content includes information on "drive by" ADA lawsuits, admitting minors to hotels, overbooking, group contracts, tip compliance agreements with the IRS, and the power of law enforcement to obtain guest records. MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
UNDERSTANDING HOSPITALITY LAW, FIFTH EDITION EBOOK The fifth edition revised the text to update and clarify the basic legal principles that govern the hospitality industry. Content includes information on "drive by" ADA lawsuits, admitting minors to hotels, overbooking, group contracts, tip compliance agreements with the IRS, and the power of law enforcement to obtain guest records. MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE Available as online in English and in-person training in both English and Spanish. Lodging-specific content provided in an all-new supplement, covering topics such as mini-bars, room service, in-room dining, intoxicated guests, and retail outlets. Dynamic course content brings real world scenarios to life and prepares the learner toaddress
CERTIFICATION IN HOTEL INDUSTRY ANALYTICS (CHIA) ONLINE The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data. CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email CERTIFICATION CATALOG CERTIFICATION 2 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 Certification Career path Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of Contents CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. FREE HOSPITALITY CAREER TRAINING HOW-TO GUIDE ACCESS COURSES 6. Fill in all required fields. *Be sure to click on the Brand tab to enter your hotel brand/management company, or enter “individual”, if you are not associated with CERTIFICATION LAPEL PINS Designation First pin 5 year pin 10 year pin 15 year pin 20 year pin 25 year pin CHA® Certified Hotel Administrator CRDE® Certified RoomsDivision Executive
INTRODUCTION
2018 National Restaurant Association Solutions, LLC Introduction As a manager or trainer, you play a crucial role in the training efforts at your establishment. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
UNDERSTANDING HOSPITALITY LAW, FIFTH EDITION EBOOK The fifth edition revised the text to update and clarify the basic legal principles that govern the hospitality industry. Content includes information on "drive by" ADA lawsuits, admitting minors to hotels, overbooking, group contracts, tip compliance agreements with the IRS, and the power of law enforcement to obtain guest records. MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAM Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
UNDERSTANDING HOSPITALITY LAW, FIFTH EDITION EBOOK The fifth edition revised the text to update and clarify the basic legal principles that govern the hospitality industry. Content includes information on "drive by" ADA lawsuits, admitting minors to hotels, overbooking, group contracts, tip compliance agreements with the IRS, and the power of law enforcement to obtain guest records. MANAGING TECHNOLOGY IN THE HOSPITALITY INDUSTRY, SEVENTH This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE Available as online in English and in-person training in both English and Spanish. Lodging-specific content provided in an all-new supplement, covering topics such as mini-bars, room service, in-room dining, intoxicated guests, and retail outlets. Dynamic course content brings real world scenarios to life and prepares the learner toaddress
CERTIFICATION IN HOTEL INDUSTRY ANALYTICS (CHIA) ONLINE The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data. CERTIFIED LODGING SECURITY OFFICER (CLSO) ONLINE STUDY Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. To apply: After checkout, check your order confirmation email CERTIFICATION CATALOG CERTIFICATION 2 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 WWW.AHLEI.ORG \ +1 407 999 8100 or 1 888 575 8726 Certification Career path Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
MANAGING FRONT OFFICE OPERATIONS, TENTH EDITION TEXTBOOK Examination/Desk Copy. Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.International instructors should contact sales or call 407-999-8100.. Table of Contents CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. FREE HOSPITALITY CAREER TRAINING HOW-TO GUIDE ACCESS COURSES 6. Fill in all required fields. *Be sure to click on the Brand tab to enter your hotel brand/management company, or enter “individual”, if you are not associated with CERTIFICATION LAPEL PINS Designation First pin 5 year pin 10 year pin 15 year pin 20 year pin 25 year pin CHA® Certified Hotel Administrator CRDE® Certified RoomsDivision Executive
INTRODUCTION
2018 National Restaurant Association Solutions, LLC Introduction As a manager or trainer, you play a crucial role in the training efforts at your establishment. HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.LOG IN | AHLEI
Sign-in or create an account to get the cred you deserve withahlei.org!
LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTEAMERICAN HOTEL AND LODGING EDUCATIONAL INS…AMERICAN HOTEL AND LODGING INSTITUTEAMERICAN HOTEL LODGING EDUCATIONALAMERICAN HOTEL AND LODGING ASSOCIATIONAMERICAN HOTEL AND LODGING EDUCATIONHOTEL LODGINGASSOCIATION
We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.CERTIFICATIONS
AHLEI can provide the support and materials needed for all your employees—from line-level positions to the top executives—to earn the American Hotel & Lodging Association’s (AHLA) prestigious, globally-recognized certifications. With more than 20 professional certifications for every step in the hospitality career path, you cancreate
INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAMCORPORATE LODGING HOTELSHOTEL LODGING ASSOCIATION Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
CERTIFIED HOSPITALITY SUPERVISOR (CHS) ONLINE EXAM Degree from an accredited academic institution or Completion of SSB eliminates time requirement. Preparation. Candidates may choose to complete the Supervisory Skill Builders series in preparation for the CHS Exam. You may purchase the training first separately and apply for the CHS later: Supervisory Skill Builders Online Courses. CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
HOME | AHLEI | AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTECOVID-19 UPDATESREGISTRATION/LOGINGET CERTIFIEDINDIVIDUALSLODGINGACADEMIC The American Hotel & Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.LOG IN | AHLEI
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LEARN - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTEAMERICAN HOTEL AND LODGING EDUCATIONAL INS…AMERICAN HOTEL AND LODGING INSTITUTEAMERICAN HOTEL LODGING EDUCATIONALAMERICAN HOTEL AND LODGING ASSOCIATIONAMERICAN HOTEL AND LODGING EDUCATIONHOTEL LODGINGASSOCIATION
We have upgraded our online learning platform to give you a more streamlined experience across all of our brands and products. CHA Online Review and Supervisory Skill Builders Users If you are enrolled in Certified Hotel Administrator Online Review or Supervisory Skill Builders, follow these steps to access your program materials: Step 1.Visit My Account and login.CERTIFICATIONS
AHLEI can provide the support and materials needed for all your employees—from line-level positions to the top executives—to earn the American Hotel & Lodging Association’s (AHLA) prestigious, globally-recognized certifications. With more than 20 professional certifications for every step in the hospitality career path, you cancreate
INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. CERTIFIED MAINTENANCE EMPLOYEE (CME) ONLINE PROGRAM The certification is supported by the START (Skills, Tasks, and Results Training) for Maintenance Employee. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 14 key tasks correctly.These include:
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY The employee edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for employees working in hotels, lodging, and tourism. It provides employees with facts about what sexual harassment is (and isn’t), how to report it, and why a harassment-free workplace is everyemployee’s right.
CERTIFIED LODGING SECURITY DIRECTOR (CLSD) ONLINE PROGRAMCORPORATE LODGING HOTELSHOTEL LODGING ASSOCIATION Prerequisites. You can earn the CLSD designation if you are currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or riskmanagement issues.
CERTIFIED HOSPITALITY SUPERVISOR (CHS) ONLINE EXAM Degree from an accredited academic institution or Completion of SSB eliminates time requirement. Preparation. Candidates may choose to complete the Supervisory Skill Builders series in preparation for the CHS Exam. You may purchase the training first separately and apply for the CHS later: Supervisory Skill Builders Online Courses. CERTIFIED FOOD AND BEVERAGE EXECUTIVE (CFBE) ONLINE The Certified Food and Beverage Executive certification is a prestigious recognition that you are a professional dedicated to theindustry.
CARE - AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE Available as online in English and in-person training in both English and Spanish. Lodging-specific content provided in an all-new supplement, covering topics such as mini-bars, room service, in-room dining, intoxicated guests, and retail outlets. Dynamic course content brings real world scenarios to life and prepares the learner toaddress
INSTRUCTOR RESOURCES ACCESS All course resources will be downloaded as a single compressed folder. We are committed to offering you and your students the highest-quality hospitality management resources. If you have any questions or concerns, please contact us at 800-344-4381 or 517-372-8800, or e-mail academicsales@ahlei.org. START - SKILLS, TASKS, AND RESULTS TRAINING - AMERICAN The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. TRAINING & CERTIFICATION Guest Service Gold. Guest service is the foundation and heart of every hospitality career. That’s why AHLEI recommends Guest Service Gold® training that leads to the Certified Guest Service Professional (CGSP) designation for every workforce program that prepares clients for the hospitality industry.SERVSAFE WORKPLACE
ServSafe Workplace provides training to create a positive, safe work environment for everyone. Developed in partnership with the National Restaurant Association, these programs address key workplace issues.Make sure your employees are well-trained in such critical and timely topics as preventing sexual harassment.GUEST SERVICE GOLD
The Guest Service Gold®: Making Connections training prepares employees for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry. This individual online training can be completed intwo hours.
HOSPITALITY MANAGEMENT DIPLOMA Hospitality Management Diploma. Finish the 12-course curriculum and earn a framed certificate. These 12 courses provide you with a comprehensive overview of the specific areas needed to succeed in managing a hospitality operation. Or choose from other options: 5-course curriculum 6-course curriculum 8-course curriculum. SUPERVISORY SKILL BUILDERS Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-followformat.
CERTIFIED KITCHEN COOK (CKC) ONLINE PROGRAM The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. The certification is supported by the START (Skills, Tasks, and Results Training) for Kitchen Cook. The online program presents general hospitality knowledge and soft skills neededin the
CERTIFIED FRONT DESK REPRESENTATIVE (CFDR) ONLINE PROGRAM Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements.Login Cart(0)
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CAREER DEVELOPMENT TRAINING We're committed to helping you develop your skills during thischallenging time.
Now through April 30, get access to our most-requested onlinetraining.
Learn More
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AHLEI — TRAINING FOR EVERY STEP OF EVERY HOSPITALITY CAREER. Find the perfect hospitality training, education, and professional certification resources for yourself, your staff, or your students. Build your own career training path, or work with an AHLEI sales manager to select the best mix of programs for your school ororganization.
CORONAVIRUS: WHAT CAN YOU DO? Get infomation on how the Coronavirus spreads, its symptoms, prevention methods, and how to monitor potential cases.Learn More
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Provide your staff with the training they all need to be safe, to keep others safe, and to exceed guest expectations.Previous
UNDERSTANDING UNCONSCIOUS BIAS Shine a light on unconscious bias with realistic scenarios meaningfulto your staff.
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GUEST SERVICE GOLD
Imagine if every property, attraction, and venue in your area delivered exceptional service.Read More
HOSPITALITY MANAGER: LEADERSHIP New scalable, interactive online training built upon AHLEI’s roots in the hospitality industryRead More
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY This interactive training program addresses and helps prevent sexualharassment.
Read More
UNDERSTANDING UNCONSCIOUS BIAS Shine a light on unconscious bias with realistic scenarios meaningfulto your staff.
Read More
GUEST SERVICE GOLD
Imagine if every property, attraction, and venue in your area delivered exceptional service.Read More
HOSPITALITY MANAGER: LEADERSHIP New scalable, interactive online training built upon AHLEI’s roots in the hospitality industryRead More
SEXUAL HARASSMENT PREVENTION IN HOSPITALITY This interactive training program addresses and helps prevent sexualharassment.
Read More
UNDERSTANDING UNCONSCIOUS BIAS Shine a light on unconscious bias with realistic scenarios meaningfulto your staff.
Read More
GUEST SERVICE GOLD
Imagine if every property, attraction, and venue in your area delivered exceptional service.Read More
HOSPITALITY MANAGER: LEADERSHIP New scalable, interactive online training built upon AHLEI’s roots in the hospitality industryRead More Next
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Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).Learn More
POSTS YOU MIGHT LIKE Check out posts from AHLEI's blog that may interest you. 5 WAYS TO IMPROVE EMPLOYEE DEVELOPMENT AT YOUR COMPANY Developing your employees is one of the best ways to both attract and retain top people in yourRead More
REVISED TRAINING PROGRAM HIGHLIGHTS SERVICE STRATEGIES FOR TRAVELERSWITH DISABILITIES
Responding to a quickly growing segment of the traveling population, the American Hotel &Read More
WHAT’S THE DIFFERENCE BETWEEN A MANAGER AND A LEADER? Leaders and managers are not the same. Your hotel may have great managers, but without greatRead More
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