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INSTALL AN AGENT
HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. UNINSTALL AN AGENT AND SPLASHTOP (ON WINDOWS) Agent Uninstall. To uninstall the agent, enter the following commands in the command prompt: msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn. timeout /t 5 /nobreak >nul. sc stop AteraAgent > nul 2> nul. sc delete AteraAgent > nul 2> nul. taskkill /f /im TicketingTray.exe > nul 2> nul. REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks FIREWALL SETTINGS FOR ATERA'S INTEGRATIONS More details here.. TeamViewer. In order for TeamViewer to work properly, access to all TeamViewer servers has to be possible. The easiest way to achieve this is to open port 5938 (TCP) for outbound connections to any IP address. SET UP AN OUTLOOK 365 EMAIL FORWARD Email is one way your customers can open support tickets, as well as communicate with you to get their issues resolved. Additionally, your support email can be set to automatically create tickets within the platform.Accepting support requests via your own Domain external email addresses is supported. If you already have an email address for support, you can forward emails received at thoseSNMP TEMPLATES
Click on Import SNMP Template. The Import SNMP Template page appears. 3. In the My SNMP Templates tab, click Select, next to the specific template you wish to apply. Note: Alternatively, you can select the Existing Device tab, to import the OID monitoring configuration from an existing device and apply to your device.WAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
IS THE ATERA AGENT COMPATIBLE WITH NON MICROSOFT OS Is the Atera agent compatible with non Microsoft OS Devices? Yes. You can monitor a Linux / MAC / Chromebook device using SNMP protocol, with specific OIDs. Click here to REMOTE MONITORING & MANAGEMENT (RMM) SOFTWARE MADE FOR …LOG INFEATURESPRICINGRESOURCESSUPPORTCAREERS Everything you need. Nothing you don’t. Atera’s RMM software brings your MSP business together. It’s truly the best software for MSPs out there. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Less hassle, more control and an MSP strategy that actually works.INSTALL AN AGENT
HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. UNINSTALL AN AGENT AND SPLASHTOP (ON WINDOWS) Agent Uninstall. To uninstall the agent, enter the following commands in the command prompt: msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn. timeout /t 5 /nobreak >nul. sc stop AteraAgent > nul 2> nul. sc delete AteraAgent > nul 2> nul. taskkill /f /im TicketingTray.exe > nul 2> nul. REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks FIREWALL SETTINGS FOR ATERA'S INTEGRATIONS More details here.. TeamViewer. In order for TeamViewer to work properly, access to all TeamViewer servers has to be possible. The easiest way to achieve this is to open port 5938 (TCP) for outbound connections to any IP address. SET UP AN OUTLOOK 365 EMAIL FORWARD Email is one way your customers can open support tickets, as well as communicate with you to get their issues resolved. Additionally, your support email can be set to automatically create tickets within the platform.Accepting support requests via your own Domain external email addresses is supported. If you already have an email address for support, you can forward emails received at thoseSNMP TEMPLATES
Click on Import SNMP Template. The Import SNMP Template page appears. 3. In the My SNMP Templates tab, click Select, next to the specific template you wish to apply. Note: Alternatively, you can select the Existing Device tab, to import the OID monitoring configuration from an existing device and apply to your device.WAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
IS THE ATERA AGENT COMPATIBLE WITH NON MICROSOFT OS Is the Atera agent compatible with non Microsoft OS Devices? Yes. You can monitor a Linux / MAC / Chromebook device using SNMP protocol, with specific OIDs. Click here toATERA INTEGRATIONS
Atera is an IT management solution that enables monitoring, management, and automation of hundreds of SMB IT networks from a single console. Atera includes a remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more. Details, Please. TRANSFORMATIONAL TECHNOLOGY IN THE MODERN OFFICE The integration of technology into the workplace is a trend accelerated, in many ways, by changes that required adaptation in the year 2020. These changes required many employees and employers alike to transition quickly to remote workspaces and virtual communication,regardless of
ULTIMATE RMM SOFTWARE Explore other blogs. ATERA TOUR . Features; What is RMM? PSA; Remote Access; INTEGRATIONS . Acronis; Webroot; Ninite Pro; IT Glue; ScalePad(Warranty Master)
THE TOP 25 SCRIPTS USED BY OUR MSP COMMUNITY This is why our Script Library has been so popular and loved by our community. As you’ll see below, most of these scripts were made and uploaded by YOU. Of the top 25 we’d like to personally thank the following IT Pros who uploaded some of the top 25 scripts (in order of appearance below): Chris Miller. David Fletcher.ATERA SUPPORT
Enable Customers To Work From Home. Whether your customers work from home occasionally, on a regular basis, or need to transition during uncertain times, it is important to help them establish a remote connection to their work comput Learn More.HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
REPORTING – ATERA SUPPORT Reporting. Recent Processes Report 1. Define a Retired Device -3. Customer Periodic Report Logic 1. Understanding the Patch & Automation Feedback Report 3. Schedule a Report 2. General Data Report 1. Load Analysis Report 0. Top Load Report 0. MONITOR DEVICE AVAILABILITY 1. From the Devices page (or from the specific Customer > Devices) click the specific device you wish to monitor. The console appears. 2. Click Edit, next to Availability Monitoring. The Edit Availability Monitoring screen appears. 3. Check the Enable availability monitoringbox. 4.
BILLING MODULE OVERVIEW Billing Module Overview. Atera has developed a billing module for tracking your time and service contracts with a versatile rate structure. The module enables simple monthly invoice batch preparation and direct integration with QuickBooks and Xero. The module also allows you to export invoices directly to your favorite accountingsoftware using
INSTALL AN AGENT ON A WINDOWS OS DEVICE The Atera agent monitors the availability, performance and health of your computers\servers, and is the backbone of Atera. It enables Atera to alert you when a critical system or resource is down, degraded, or has reached a predefined threshold parameter, and gives you theability to
REMOTE MONITORING & MANAGEMENT (RMM) SOFTWARE MADE FOR …LOG INFEATURESPRICINGRESOURCESSUPPORTCAREERS Everything you need. Nothing you don’t. Atera’s RMM software brings your MSP business together. It’s truly the best software for MSPs out there. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Less hassle, more control and an MSP strategy that actually works.HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
INSTALL AN AGENT
IS THE ATERA AGENT COMPATIBLE WITH NON MICROSOFT OSATERA AGENTATERA AGENT DOWNLOADATERA AGENT UNINSTALLATERA NETWORKSATERA SOFTWAREDOWNLOAD ATERA Is the Atera agent compatible with non Microsoft OS Devices? Yes. You can monitor a Linux / MAC / Chromebook device using SNMP protocol, with specific OIDs. Click here to UNINSTALL AN AGENT AND SPLASHTOP (ON WINDOWS) Agent Uninstall. To uninstall the agent, enter the following commands in the command prompt: msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn. timeout /t 5 /nobreak >nul. sc stop AteraAgent > nul 2> nul. sc delete AteraAgent > nul 2> nul. taskkill /f /im TicketingTray.exe > nul 2> nul. REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. PATCH MANAGEMENT Q & A The technician can then choose to install these patches manually or automatically. Atera's Patch Management enables you to control all your patches from one central location. This is especially important when it comes to servers, since it's always recommended to initially test an update in a staging environment and only after successfultesting
HOW TO MONITOR HYPER-V AND ESX SERVERS Monitoring an ESX server with SNMP. Simply add specific OIDs that are related to the server performance when creating an SNMP device + (Upper Menu) -> Create New Device -> SNMP Device. For details on creating an SNMP devices and adding OIDs click here. Note: We have collected useful examples for monitoring ESXi, Disk Failures, Memoryand CPU.
USE SCRIPT VARIABLES 1. From the Devices page, locate the device on which you'd like to run the script. 2. Click the Manage drop-down menu, and select Run Script. The Run Script screen appears. 3. Select the script you wish to run, and click Run. If the selected script has a variable, a screen appears requesting that you specify a value.WAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
REMOTE MONITORING & MANAGEMENT (RMM) SOFTWARE MADE FOR …LOG INFEATURESPRICINGRESOURCESSUPPORTCAREERS Everything you need. Nothing you don’t. Atera’s RMM software brings your MSP business together. It’s truly the best software for MSPs out there. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Less hassle, more control and an MSP strategy that actually works.HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
INSTALL AN AGENT
IS THE ATERA AGENT COMPATIBLE WITH NON MICROSOFT OSATERA AGENTATERA AGENT DOWNLOADATERA AGENT UNINSTALLATERA NETWORKSATERA SOFTWAREDOWNLOAD ATERA Is the Atera agent compatible with non Microsoft OS Devices? Yes. You can monitor a Linux / MAC / Chromebook device using SNMP protocol, with specific OIDs. Click here to UNINSTALL AN AGENT AND SPLASHTOP (ON WINDOWS) Agent Uninstall. To uninstall the agent, enter the following commands in the command prompt: msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn. timeout /t 5 /nobreak >nul. sc stop AteraAgent > nul 2> nul. sc delete AteraAgent > nul 2> nul. taskkill /f /im TicketingTray.exe > nul 2> nul. REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. PATCH MANAGEMENT Q & A The technician can then choose to install these patches manually or automatically. Atera's Patch Management enables you to control all your patches from one central location. This is especially important when it comes to servers, since it's always recommended to initially test an update in a staging environment and only after successfultesting
HOW TO MONITOR HYPER-V AND ESX SERVERS Monitoring an ESX server with SNMP. Simply add specific OIDs that are related to the server performance when creating an SNMP device + (Upper Menu) -> Create New Device -> SNMP Device. For details on creating an SNMP devices and adding OIDs click here. Note: We have collected useful examples for monitoring ESXi, Disk Failures, Memoryand CPU.
USE SCRIPT VARIABLES 1. From the Devices page, locate the device on which you'd like to run the script. 2. Click the Manage drop-down menu, and select Run Script. The Run Script screen appears. 3. Select the script you wish to run, and click Run. If the selected script has a variable, a screen appears requesting that you specify a value.WAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
ATERA'S RMM PRICING
Atera's RMM Pricing List – Try our all-in-one RMM platform for MSPs. Remote IT monitoring & management, powerful ticketing & customer satisfaction surveying. Have a look at our pricing model! ATERA’S RMM PLATFORM’S FEATURES AND CAPABILITIES Atera's rmm platform’s features combines everything an IT professional needs under one advanced and easy to learn platform. Atera combines RMM, Remote Access and PSA in one single pane of glass. BILLING MODULE OVERVIEW Billing Module Overview. Atera has developed a billing module for tracking your time and service contracts with a versatile rate structure. The module enables simple monthly invoice batch preparation and direct integration with QuickBooks and Xero. The module also allows you to export invoices directly to your favorite accountingsoftware using
PATCH MANAGEMENT Q & A The technician can then choose to install these patches manually or automatically. Atera's Patch Management enables you to control all your patches from one central location. This is especially important when it comes to servers, since it's always recommended to initially test an update in a staging environment and only after successfultesting
FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. HOW TO MONITOR HYPER-V AND ESX SERVERS Monitoring an ESX server with SNMP. Simply add specific OIDs that are related to the server performance when creating an SNMP device + (Upper Menu) -> Create New Device -> SNMP Device. For details on creating an SNMP devices and adding OIDs click here. Note: We have collected useful examples for monitoring ESXi, Disk Failures, Memoryand CPU.
CREATE OR EDIT AN ALERT THRESHOLD PROFILE To edit: 1. Click the Name in the Edit Threshold region. 2. Enter the new Name for the Threshold. 3. Click the button. The Name of the selected Threshold is updated. Note: Once you've created and/or edited your threshold profile, you must assign it to your customer (s) for itto take effect.
LIVE MANAGE: REGISTRY EDITOR The Windows Registry is a database that contains all of the configurations and settings used by components, services, applications, and pretty much everything in SET UP AN OUTLOOK 365 EMAIL FORWARD Email is one way your customers can open support tickets, as well as communicate with you to get their issues resolved. Additionally, your support email can be set to automatically create tickets within the platform.Accepting support requests via your own Domain external email addresses is supported. If you already have an email address for support, you can forward emails received at thoseWAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
REMOTE MONITORING & MANAGEMENT (RMM) SOFTWARE MADE FOR …LOG INFEATURESPRICINGRESOURCESSUPPORTCAREERS Everything you need. Nothing you don’t. Atera’s RMM software brings your MSP business together. It’s truly the best software for MSPs out there. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Less hassle, more control and an MSP strategy that actually works.HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
INSTALL AN AGENT
IS THE ATERA AGENT COMPATIBLE WITH NON MICROSOFT OSATERA AGENTATERA AGENT DOWNLOADATERA AGENT UNINSTALLATERA NETWORKSATERA SOFTWAREDOWNLOAD ATERA Is the Atera agent compatible with non Microsoft OS Devices? Yes. You can monitor a Linux / MAC / Chromebook device using SNMP protocol, with specific OIDs. Click here to UNINSTALL AN AGENT AND SPLASHTOP (ON WINDOWS) Agent Uninstall. To uninstall the agent, enter the following commands in the command prompt: msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn. timeout /t 5 /nobreak >nul. sc stop AteraAgent > nul 2> nul. sc delete AteraAgent > nul 2> nul. taskkill /f /im TicketingTray.exe > nul 2> nul. REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. PATCH MANAGEMENT Q & A The technician can then choose to install these patches manually or automatically. Atera's Patch Management enables you to control all your patches from one central location. This is especially important when it comes to servers, since it's always recommended to initially test an update in a staging environment and only after successfultesting
HOW TO MONITOR HYPER-V AND ESX SERVERS Monitoring an ESX server with SNMP. Simply add specific OIDs that are related to the server performance when creating an SNMP device + (Upper Menu) -> Create New Device -> SNMP Device. For details on creating an SNMP devices and adding OIDs click here. Note: We have collected useful examples for monitoring ESXi, Disk Failures, Memoryand CPU.
USE SCRIPT VARIABLES 1. From the Devices page, locate the device on which you'd like to run the script. 2. Click the Manage drop-down menu, and select Run Script. The Run Script screen appears. 3. Select the script you wish to run, and click Run. If the selected script has a variable, a screen appears requesting that you specify a value.WAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
REMOTE MONITORING & MANAGEMENT (RMM) SOFTWARE MADE FOR …LOG INFEATURESPRICINGRESOURCESSUPPORTCAREERS Everything you need. Nothing you don’t. Atera’s RMM software brings your MSP business together. It’s truly the best software for MSPs out there. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Less hassle, more control and an MSP strategy that actually works.HANDLE A TICKET
1. Click Tickets, from the left-hand panel. A list of all your tickets appears. 2. Then click the specific ticket you wish to open. The individual Ticket page appears. 3. Type a message in the message box (make sure the drop-down menu above is set to 'Public Reply' (thedefault). 4.
INSTALL AN AGENT
IS THE ATERA AGENT COMPATIBLE WITH NON MICROSOFT OSATERA AGENTATERA AGENT DOWNLOADATERA AGENT UNINSTALLATERA NETWORKSATERA SOFTWAREDOWNLOAD ATERA Is the Atera agent compatible with non Microsoft OS Devices? Yes. You can monitor a Linux / MAC / Chromebook device using SNMP protocol, with specific OIDs. Click here to UNINSTALL AN AGENT AND SPLASHTOP (ON WINDOWS) Agent Uninstall. To uninstall the agent, enter the following commands in the command prompt: msiexec /x {EFB51F01-9805-4293-BB16-6F17EF4CEDF2} /qn. timeout /t 5 /nobreak >nul. sc stop AteraAgent > nul 2> nul. sc delete AteraAgent > nul 2> nul. taskkill /f /im TicketingTray.exe > nul 2> nul. REG DELETE "HKEY_CURRENT_USER\Software\ATERA Networks FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. PATCH MANAGEMENT Q & A The technician can then choose to install these patches manually or automatically. Atera's Patch Management enables you to control all your patches from one central location. This is especially important when it comes to servers, since it's always recommended to initially test an update in a staging environment and only after successfultesting
HOW TO MONITOR HYPER-V AND ESX SERVERS Monitoring an ESX server with SNMP. Simply add specific OIDs that are related to the server performance when creating an SNMP device + (Upper Menu) -> Create New Device -> SNMP Device. For details on creating an SNMP devices and adding OIDs click here. Note: We have collected useful examples for monitoring ESXi, Disk Failures, Memoryand CPU.
USE SCRIPT VARIABLES 1. From the Devices page, locate the device on which you'd like to run the script. 2. Click the Manage drop-down menu, and select Run Script. The Run Script screen appears. 3. Select the script you wish to run, and click Run. If the selected script has a variable, a screen appears requesting that you specify a value.WAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
ATERA'S RMM PRICING
Atera's RMM Pricing List – Try our all-in-one RMM platform for MSPs. Remote IT monitoring & management, powerful ticketing & customer satisfaction surveying. Have a look at our pricing model! ATERA’S RMM PLATFORM’S FEATURES AND CAPABILITIES Atera's rmm platform’s features combines everything an IT professional needs under one advanced and easy to learn platform. Atera combines RMM, Remote Access and PSA in one single pane of glass. BILLING MODULE OVERVIEW Billing Module Overview. Atera has developed a billing module for tracking your time and service contracts with a versatile rate structure. The module enables simple monthly invoice batch preparation and direct integration with QuickBooks and Xero. The module also allows you to export invoices directly to your favorite accountingsoftware using
PATCH MANAGEMENT Q & A The technician can then choose to install these patches manually or automatically. Atera's Patch Management enables you to control all your patches from one central location. This is especially important when it comes to servers, since it's always recommended to initially test an update in a staging environment and only after successfultesting
FORWARD EMAIL FOR AUTOMATIC TICKET CREATION IN ATERA Forward your support email to Atera. You can forward your support email to Atera’s support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform. You'll need to configure email forwarding in your own email account. HOW TO MONITOR HYPER-V AND ESX SERVERS Monitoring an ESX server with SNMP. Simply add specific OIDs that are related to the server performance when creating an SNMP device + (Upper Menu) -> Create New Device -> SNMP Device. For details on creating an SNMP devices and adding OIDs click here. Note: We have collected useful examples for monitoring ESXi, Disk Failures, Memoryand CPU.
CREATE OR EDIT AN ALERT THRESHOLD PROFILE To edit: 1. Click the Name in the Edit Threshold region. 2. Enter the new Name for the Threshold. 3. Click the button. The Name of the selected Threshold is updated. Note: Once you've created and/or edited your threshold profile, you must assign it to your customer (s) for itto take effect.
LIVE MANAGE: REGISTRY EDITOR The Windows Registry is a database that contains all of the configurations and settings used by components, services, applications, and pretty much everything in SET UP AN OUTLOOK 365 EMAIL FORWARD Email is one way your customers can open support tickets, as well as communicate with you to get their issues resolved. Additionally, your support email can be set to automatically create tickets within the platform.Accepting support requests via your own Domain external email addresses is supported. If you already have an email address for support, you can forward emails received at thoseWAKE ON LAN
Wake on LAN. The Wake on LAN feature wakes a PC or Server from shutdown mode via LAN if it is connected to a power cable. "Wake on Lan" works in the following way: Agents should be located under the same customer in Atera. You must have at least 1 online Agent in the network. The machines you want to wake must be in the same subnet /network.
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* Flexible contracts & billing * Service reports & analytics* Customer Portal
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Everything you need. Nothing you don’t. ATERA’S RMM SOFTWARE BRINGS YOUR MSP BUSINESS TOGETHER. IT’S TRULY THE BEST SOFTWARE FOR MSPS OUT THERE. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Less hassle, more control and an MSP strategy that actually works. RMM (REMOTE MONITORING AND MANAGEMENT) With Atera's RMM platform you can be proactive, and spot issues before your customers, with powerful root-cause analysis, patch managementand more.
REMOTE ACCESS AND SUPPORT Stay connected and productive wherever you go. Fast, easy remote access including file transfer and multi-screen support. PSA (PROFESSIONAL SERVICES AUTOMATION) Atera’s PSA solution is Powerful, seamlessly integrated helpdesk. Complete visibility on all aspects of your business performance. DISRUPTIVE PRICING, UNLIMITED DEVICES Atera’s RMM software is an MSPs and It Professionals dream. It's transparent, predictable, technician-based pricing plan with unlimited servers and workstations. Cover it all, with no blind spots.Learn More
PACKED WITH ALL THE TOOLS ANMSP BUSINESS NEEDS
REAL TIME ALERTS
RAM usage, hard drive, CPU load, AV, customized event viewer alertsplus much more.
NETWORK DISCOVERY
Get instant network scans and discover new upsell opportunities withinminutes
CONTRACTS & SLA
Manage a wide variety of services with a high degree of flexibility and never miss SLAs.IT AUTOMATION
Pre-configured administrative and maintenance tasks which can be applied to servers and workstations.REMOTE ACCESS
Attended and Unattended integrated remote support. BILLING AND INVOICING Capture every instance of support given and easily bill with QuickBooks®, Xero and Freshbooks integration.PATCH MANAGEMENT
Identify and automate software update patches, ensuring your customers’ networks are always up to date.CUSTOM SCRIPTING
Script, execute and track custom maintenance tasks. Further automateyour IT management.
MOBILE APP
You and your technicians can log work done, and monitor your customer networks anytime, anywhere. More FeaturesHide Features __ STILL NOT CONVINCED? Learn More Try It Free GET GOING IN A MATTER OF MINUTES, BECOME AN EXPERT IN NO TIME From Atera's RMM tool single dashboard, you can manage alerts, run scripts, create tickets, stop and start services, remotely connect andmore.
WHAT OUR AWESOME CLIENTS SAY ABOUT USKenneth Holley
Information System Integration, US As an MSP for the past 23 years, we've used and evaluated more RMM solutions and tools that can be remembered. Atera is a game changer for the bottom line. We are sold on Atera's software and you should beas well.
Scott Kuhn
IT Service Works, US Atera's RMM tool came in as I wanted to grow my business, but not wanting to increase my costs dramatically. I was impressed with the software, the road-map for features, and perhaps more importantly, the people behind it. Atera's remote monitoring solution is the rightchoice.
Travis Mayo
Nano Geek, US
Atera's solutions for IT professionals made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should.G2 Crowd
HONORED TO BE CHOSEN AS THE BEST BY If you are just starting out or been in business awhile, you can't go wrong with Atera's RMM. The cost is incredibly low, especially when you consider all you get. The setup and customization is simple and easy and the support is top notch.Finances Online
HONORED TO BE CHOSEN AS THE BEST BY Atera's RMM software provides me the ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me access to multiple sites within minutes.Capterra
HONORED TO BE CHOSEN AS THE BEST BY Atera RMM solution is easy to install, the remote access, reporting, and patch management superior and their customer support is hands down the best I have experience across any application. Atera's software is the first software I load in the morning and the last I shut down atnight.
GetApp
HONORED TO BE CHOSEN AS THE BEST BY I only wish we would have found about the Atera solutions for MSPs sooner! It would have saved us so much time and money. It is clear that Atera's RMM software was built from the ground up, by people who understand what it's like to run an MSP.Start FREE Trial!
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