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ANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
11 BEST MULTIFAMILY MARKETING BLOGS & NEWSLETTERS The Balance Sheet – Yardi. The Balance Sheet is Yardi Systems’ corporate blog, and is paired with a weekly digest newsletter of recently published articles. Its content focuses strongly on digital marketing and resident experience strategies and tools. These topics include resident satisfaction, winter event ideas, how different HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWS Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
11 BEST MULTIFAMILY MARKETING BLOGS & NEWSLETTERS The Balance Sheet – Yardi. The Balance Sheet is Yardi Systems’ corporate blog, and is paired with a weekly digest newsletter of recently published articles. Its content focuses strongly on digital marketing and resident experience strategies and tools. These topics include resident satisfaction, winter event ideas, how different HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWS Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCE The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion by year’s end. One of the largest telemedicine platforms, Teladoc, reported 15,000+ virtual patient requests per day in mid-March, and the pace has only quickened since then. THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
PATIENT EXPERIENCE WEEK 2020: PRESENTATIONS GUIDE Patient Experience Week 2020 is upon us! This week is an annual celebration promoted by The Beryl Institute. The goal is to celebrate and learn from organizations and individuals who are working to improve patient care by promoting better patient experiences. HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. Binary Fountain’s 2019 Healthcare Consumer Insight survey found that more than 60% of patients start their search online. Additionally, 40% rely on other patients’online
THE IMPACT OF PATIENT EXPERIENCE ON REVENUE The Value of Patient Loyalty. Improving patient loyalty and decreasing patient churn can significantly increase an organization’s revenue. Americans spend, on average, over $10,000 annually on healthcare. Lost patients can quickly add up to large sums of lost revenue. Increasing retention rates by 5% can increase profits by 25% to 95%. 5 TIPS FOR INFLUENCER MARKETING IN HEALTHCARE Focus on the quality of influencers, not who has the most reach. 2. Ask for Backlinks to Your Site. Many times influencer campaigns only ask for social media posts or mentions on YouTube or a podcast. While this is great, it only scratches the surface of an influencer’s power. Asking for backlinks on their website or blog can go a long wayin
NUMBERS BEHIND TELEMEDICINE FOR HEALTHCARE MARKETERS Mental health fell from the No. 1 diagnostic category for telehealth in 2016 to No. 5 in 2017 at 7% of total claims; while injury made up 13% of telemedicine diagnoses in 2017, according to nonprofit healthcare organization FAIR Health. Meanwhile, the shift to value-based care and healthcare consumerism is heightening the importance of chronic ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
HOW TO GENERATE REVIEWS: MULTIFAMILY REVIEW PLATFORMS It’s no secret that review platforms can make a difference in a consumers purchasing decision. Surveys have shown that upwards of 86 percent of consumers read reviews of local businesses, including 95 percent of people aged 18-34. More importantly, 89 percent of consumers say they take a business’ responses on a review platform into consideration as well. 4 WAYS TO INCLUDE PATIENT ENGAGEMENT IN YOUR 2019 STRATEGY Consider creating both short- and long-term health and wellness campaigns to increase patient engagement and loyalty. For instance, a campaign might suggest daily, weekly, or monthly nutrition and exercise regimens to help lower blood pressure and cholesterol. Many participants will remain actively engaged with your campaign throughits
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
11 BEST MULTIFAMILY MARKETING BLOGS & NEWSLETTERS The Balance Sheet – Yardi. The Balance Sheet is Yardi Systems’ corporate blog, and is paired with a weekly digest newsletter of recently published articles. Its content focuses strongly on digital marketing and resident experience strategies and tools. These topics include resident satisfaction, winter event ideas, how different HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWS Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
11 BEST MULTIFAMILY MARKETING BLOGS & NEWSLETTERS The Balance Sheet – Yardi. The Balance Sheet is Yardi Systems’ corporate blog, and is paired with a weekly digest newsletter of recently published articles. Its content focuses strongly on digital marketing and resident experience strategies and tools. These topics include resident satisfaction, winter event ideas, how different TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCE The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion by year’s end. One of the largest telemedicine platforms, Teladoc, reported 15,000+ virtual patient requests per day in mid-March, and the pace has only quickened since then. THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
PATIENT EXPERIENCE WEEK 2020: PRESENTATIONS GUIDE Patient Experience Week 2020 is upon us! This week is an annual celebration promoted by The Beryl Institute. The goal is to celebrate and learn from organizations and individuals who are working to improve patient care by promoting better patient experiences. HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. Binary Fountain’s 2019 Healthcare Consumer Insight survey found that more than 60% of patients start their search online. Additionally, 40% rely on other patients’online
THE IMPACT OF PATIENT EXPERIENCE ON REVENUE The Value of Patient Loyalty. Improving patient loyalty and decreasing patient churn can significantly increase an organization’s revenue. Americans spend, on average, over $10,000 annually on healthcare. Lost patients can quickly add up to large sums of lost revenue. Increasing retention rates by 5% can increase profits by 25% to 95%. 5 TIPS FOR INFLUENCER MARKETING IN HEALTHCARE Focus on the quality of influencers, not who has the most reach. 2. Ask for Backlinks to Your Site. Many times influencer campaigns only ask for social media posts or mentions on YouTube or a podcast. While this is great, it only scratches the surface of an influencer’s power. Asking for backlinks on their website or blog can go a long wayin
NUMBERS BEHIND TELEMEDICINE FOR HEALTHCARE MARKETERS Mental health fell from the No. 1 diagnostic category for telehealth in 2016 to No. 5 in 2017 at 7% of total claims; while injury made up 13% of telemedicine diagnoses in 2017, according to nonprofit healthcare organization FAIR Health. Meanwhile, the shift to value-based care and healthcare consumerism is heightening the importance of chronic ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
HOW TO GENERATE REVIEWS: MULTIFAMILY REVIEW PLATFORMS It’s no secret that review platforms can make a difference in a consumers purchasing decision. Surveys have shown that upwards of 86 percent of consumers read reviews of local businesses, including 95 percent of people aged 18-34. More importantly, 89 percent of consumers say they take a business’ responses on a review platform into consideration as well. 4 WAYS TO INCLUDE PATIENT ENGAGEMENT IN YOUR 2019 STRATEGY Consider creating both short- and long-term health and wellness campaigns to increase patient engagement and loyalty. For instance, a campaign might suggest daily, weekly, or monthly nutrition and exercise regimens to help lower blood pressure and cholesterol. Many participants will remain actively engaged with your campaign throughits
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
11 BEST MULTIFAMILY MARKETING BLOGS & NEWSLETTERS The Balance Sheet – Yardi. The Balance Sheet is Yardi Systems’ corporate blog, and is paired with a weekly digest newsletter of recently published articles. Its content focuses strongly on digital marketing and resident experience strategies and tools. These topics include resident satisfaction, winter event ideas, how different HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWS Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCE The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion by year’s end. One of the largest telemedicine platforms, Teladoc, reported 15,000+ virtual patient requests per day in mid-March, and the pace has only quickened since then. PATIENT EXPERIENCE WEEK 2020: PRESENTATIONS GUIDE Patient Experience Week 2020 is upon us! This week is an annual celebration promoted by The Beryl Institute. The goal is to celebrate and learn from organizations and individuals who are working to improve patient care by promoting better patient experiences. THE IMPACT OF PATIENT EXPERIENCE ON REVENUE The Value of Patient Loyalty. Improving patient loyalty and decreasing patient churn can significantly increase an organization’s revenue. Americans spend, on average, over $10,000 annually on healthcare. Lost patients can quickly add up to large sums of lost revenue. Increasing retention rates by 5% can increase profits by 25% to 95%. HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. Binary Fountain’s 2019 Healthcare Consumer Insight survey found that more than 60% of patients start their search online. Additionally, 40% rely on other patients’online
5 TIPS FOR INFLUENCER MARKETING IN HEALTHCARE Focus on the quality of influencers, not who has the most reach. 2. Ask for Backlinks to Your Site. Many times influencer campaigns only ask for social media posts or mentions on YouTube or a podcast. While this is great, it only scratches the surface of an influencer’s power. Asking for backlinks on their website or blog can go a long wayin
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
NUMBERS BEHIND TELEMEDICINE FOR HEALTHCARE MARKETERS Mental health fell from the No. 1 diagnostic category for telehealth in 2016 to No. 5 in 2017 at 7% of total claims; while injury made up 13% of telemedicine diagnoses in 2017, according to nonprofit healthcare organization FAIR Health. Meanwhile, the shift to value-based care and healthcare consumerism is heightening the importance of chronic HOW TO HANDLE A BRAND REPUTATION CRISIS Like an emergency room examining patients, we recommend triaging, or sorting through potential issues through social media listening, to determine which reviews or posts need a crisis management response. Being able to distinguish what’s a true crisis from a quick fix is essential to keeping your online reputation pristine and your staffhappy.
HOW TO GENERATE REVIEWS: MULTIFAMILY REVIEW PLATFORMS It’s no secret that review platforms can make a difference in a consumers purchasing decision. Surveys have shown that upwards of 86 percent of consumers read reviews of local businesses, including 95 percent of people aged 18-34. More importantly, 89 percent of consumers say they take a business’ responses on a review platform into consideration as well. 4 WAYS TO INCLUDE PATIENT ENGAGEMENT IN YOUR 2019 STRATEGY Consider creating both short- and long-term health and wellness campaigns to increase patient engagement and loyalty. For instance, a campaign might suggest daily, weekly, or monthly nutrition and exercise regimens to help lower blood pressure and cholesterol. Many participants will remain actively engaged with your campaign throughits
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 20212021 MARKETING PLAN2021 MARKETING PLAN2021 MARKETING STRATEGY2021 MARKETING STRATEGY2021 MARKETING TRENDS What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWSMY VITAS HOMEPAGEVITAS EMPLOYEE CENTRALVITAS EMPLOYEE EMAILVITAS EMPLOYEE SIGN INVITAS RESOURCES FOR EMPLOYEESVITAS HOSPICE FLORIDA Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CAREHOME CARE FOR HOSPICE PATIENTSMOUTH CARE FOR HOSPICE PATIENTSNURSING DOCUMENTATION FOR HOSPICE PATIENTSSPIRITUAL CARE FOR HOSPICE PATIENTS Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASUREDBINARY FOUNTAIN COMPANYWHAT BINARY MEANSWHAT DOES BEING BINARY MEANWHAT DOES BINARYMEAN
Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
HOW TO OPTIMIZE YOUR YELP LISTINGS AND PROFILE Step 3: Use Keywords in Important Real Estate. Using the right keywords can make a significant difference in traffic flow to your Yelp profile. Start by putting the primary keywords associated with your business or service in your business description, photo captionsand, if
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 20212021 MARKETING PLAN2021 MARKETING PLAN2021 MARKETING STRATEGY2021 MARKETING STRATEGY2021 MARKETING TRENDS What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWSMY VITAS HOMEPAGEVITAS EMPLOYEE CENTRALVITAS EMPLOYEE EMAILVITAS EMPLOYEE SIGN INVITAS RESOURCES FOR EMPLOYEESVITAS HOSPICE FLORIDA Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CAREHOME CARE FOR HOSPICE PATIENTSMOUTH CARE FOR HOSPICE PATIENTSNURSING DOCUMENTATION FOR HOSPICE PATIENTSSPIRITUAL CARE FOR HOSPICE PATIENTS Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASUREDBINARY FOUNTAIN COMPANYWHAT BINARY MEANSWHAT DOES BEING BINARY MEANWHAT DOES BINARYMEAN
Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
HOW TO OPTIMIZE YOUR YELP LISTINGS AND PROFILE Step 3: Use Keywords in Important Real Estate. Using the right keywords can make a significant difference in traffic flow to your Yelp profile. Start by putting the primary keywords associated with your business or service in your business description, photo captionsand, if
TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCE The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion by year’s end. One of the largest telemedicine platforms, Teladoc, reported 15,000+ virtual patient requests per day in mid-March, and the pace has only quickened since then. PATIENT EXPERIENCE WEEK 2020: PRESENTATIONS GUIDE Patient Experience Week 2020 is upon us! This week is an annual celebration promoted by The Beryl Institute. The goal is to celebrate and learn from organizations and individuals who are working to improve patient care by promoting better patient experiences. THE IMPACT OF PATIENT EXPERIENCE ON REVENUE The Value of Patient Loyalty. Improving patient loyalty and decreasing patient churn can significantly increase an organization’s revenue. Americans spend, on average, over $10,000 annually on healthcare. Lost patients can quickly add up to large sums of lost revenue. Increasing retention rates by 5% can increase profits by 25% to 95%. HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. Binary Fountain’s 2019 Healthcare Consumer Insight survey found that more than 60% of patients start their search online. Additionally, 40% rely on other patients’online
THE KEY TO CARE IMPROVEMENT FOR HEALTH INSURANCE The goal of the Triple Aim of Healthcare is to improve healthcare by simultaneously pursuing three goals: Reducing per capita costs of health care. Improving the health of populations. Improving the patient experience of care. Today, payers are constantly analyzing claims and other related data to better understand the quality ofpatient
NUMBERS BEHIND TELEMEDICINE FOR HEALTHCARE MARKETERS Mental health fell from the No. 1 diagnostic category for telehealth in 2016 to No. 5 in 2017 at 7% of total claims; while injury made up 13% of telemedicine diagnoses in 2017, according to nonprofit healthcare organization FAIR Health. Meanwhile, the shift to value-based care and healthcare consumerism is heightening the importance of chronic HOW TO HANDLE A BRAND REPUTATION CRISIS Like an emergency room examining patients, we recommend triaging, or sorting through potential issues through social media listening, to determine which reviews or posts need a crisis management response. Being able to distinguish what’s a true crisis from a quick fix is essential to keeping your online reputation pristine and your staffhappy.
HOW TO GENERATE REVIEWS: MULTIFAMILY REVIEW PLATFORMS It’s no secret that review platforms can make a difference in a consumers purchasing decision. Surveys have shown that upwards of 86 percent of consumers read reviews of local businesses, including 95 percent of people aged 18-34. More importantly, 89 percent of consumers say they take a business’ responses on a review platform into consideration as well.ACCOUNTING MANAGER
About Us Binary Fountain is the leading online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations 4 WAYS TO INCLUDE PATIENT ENGAGEMENT IN YOUR 2019 STRATEGY Consider creating both short- and long-term health and wellness campaigns to increase patient engagement and loyalty. For instance, a campaign might suggest daily, weekly, or monthly nutrition and exercise regimens to help lower blood pressure and cholesterol. Many participants will remain actively engaged with your campaign throughits
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCESEE MORE ONBINARYFOUNTAIN.COM
WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 20212021 MARKETING PLAN2021 MARKETING PLAN2021 MARKETING STRATEGY2021 MARKETING STRATEGY2021 MARKETING TRENDS What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWSMY VITAS HOMEPAGEVITAS EMPLOYEE CENTRALVITAS EMPLOYEE EMAILVITAS EMPLOYEE SIGN INVITAS RESOURCES FOR EMPLOYEESVITAS HOSPICE FLORIDA Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CAREHOME CARE FOR HOSPICE PATIENTSMOUTH CARE FOR HOSPICE PATIENTSNURSING DOCUMENTATION FOR HOSPICE PATIENTSSPIRITUAL CARE FOR HOSPICE PATIENTS Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
HOW TO OPTIMIZE YOUR YELP LISTINGS AND PROFILE Step 3: Use Keywords in Important Real Estate. Using the right keywords can make a significant difference in traffic flow to your Yelp profile. Start by putting the primary keywords associated with your business or service in your business description, photo captionsand, if
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
KURE Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys. Case Study. Learn how this practice leveraged Binary Fountain to deliver first-rate customer service and improve online reputation. Historically patient feedback in healthcare was measured solely with CAHPS surveys. Now that’s changed. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management. 3 out of 4 patients are influenced by online ratings and reviews.*. Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. 2018 Binary Fountain Engagement survey. Binary Fountain Explainer Video from BinaryFountain on Vimeo.
REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS When evaluating the impact of a reputation management campaign, be sure to look at these offline metrics: Customer lifetime value (CLV) Customer satisfaction surveys (both quality and number of responses) Word-of-mouth customer referrals. Estimated market share. Net promoter score. Seeing improvements in these offline KPIs will lead to the TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCESEE MORE ONBINARYFOUNTAIN.COM
WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 20212021 MARKETING PLAN2021 MARKETING PLAN2021 MARKETING STRATEGY2021 MARKETING STRATEGY2021 MARKETING TRENDS What’s Changing for Healthcare Digital Marketing in 2021. Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE A 2019 study of the telemedicine impact on patient experience found improvements in all the domains recommended by the National Quality Forum: access (time spent in evaluation), experience (patient satisfaction) and effectiveness (case cancellation rate). The telemedicine group spent less time in pre-admission testing (PAT) byan average of 24
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE The Quadruple Aim adds the fourth goal of provider satisfaction. A growing number of studies are proving the correlation between provider satisfaction and the goals of the original Triple Aim. One found patients were about 2% less likely to recommend a hospital to friends and family for every 10% of nurses reporting dissatisfaction withtheir job.
HOW VITAS HEALTHCARE INCREASED RATINGS AND REVIEWSMY VITAS HOMEPAGEVITAS EMPLOYEE CENTRALVITAS EMPLOYEE EMAILVITAS EMPLOYEE SIGN INVITAS RESOURCES FOR EMPLOYEESVITAS HOSPICE FLORIDA Boosting SEO with More Reviews: VITAS saw a 20% increase in total reviews year over year, corresponding with the time of their implementation. More responses led to more reviews, which ultimately improved their Google My Business listings rankings, giving the providers greater search visibility. Within a year of implementation,VITAS reported:
HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CAREHOME CARE FOR HOSPICE PATIENTSMOUTH CARE FOR HOSPICE PATIENTSNURSING DOCUMENTATION FOR HOSPICE PATIENTSSPIRITUAL CARE FOR HOSPICE PATIENTS Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
HOW TO OPTIMIZE YOUR YELP LISTINGS AND PROFILE Step 3: Use Keywords in Important Real Estate. Using the right keywords can make a significant difference in traffic flow to your Yelp profile. Start by putting the primary keywords associated with your business or service in your business description, photo captionsand, if
REPUTATION MANAGEMENT AND CUSTOMER EXPERIENCE PLATFORM Spend less time managing reviews and more time acting on them. Our review management tools are flexible enough to adapt to your workflow needs and powerful enough to keep the whole process in a single platform. 1. Get Notified. Set alerts and monitor reviews for quick service recovery and the opportunity to maintain and improve yourbrand
OUR CUSTOMERS
Camden Property Trust Leverages Online Reputation Management to Drive Resident Satisfaction. ”We leverage Social Compass to connect with customers in a more meaningful way, demonstrating our commitment to customer service excellence and further promoting our brand identity.”. Camden Property Trust, a Binary Fountain customer. Readthe Case
STAR RATINGS: OUR PLATFORM Temple University Health System showcased its commitment to exceptional patient care at all its facilities using Binary Star Ratings. Binary Fountain verified and published survey results to individual provider directory profiles, leading to more reviews and greater transparency. In a year, review volume increased by 53%. HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. Binary Fountain’s 2019 Healthcare Consumer Insight survey found that more than 60% of patients start their search online. Additionally, 40% rely on other patients’online
THE KEY TO CARE IMPROVEMENT FOR HEALTH INSURANCE The goal of the Triple Aim of Healthcare is to improve healthcare by simultaneously pursuing three goals: Reducing per capita costs of health care. Improving the health of populations. Improving the patient experience of care. Today, payers are constantly analyzing claims and other related data to better understand the quality ofpatient
NUMBERS BEHIND TELEMEDICINE FOR HEALTHCARE MARKETERS Mental health fell from the No. 1 diagnostic category for telehealth in 2016 to No. 5 in 2017 at 7% of total claims; while injury made up 13% of telemedicine diagnoses in 2017, according to nonprofit healthcare organization FAIR Health. Meanwhile, the shift to value-based care and healthcare consumerism is heightening the importance of chronic HOW TO GENERATE REVIEWS: MULTIFAMILY REVIEW PLATFORMS It’s no secret that review platforms can make a difference in a consumers purchasing decision. Surveys have shown that upwards of 86 percent of consumers read reviews of local businesses, including 95 percent of people aged 18-34. More importantly, 89 percent of consumers say they take a business’ responses on a review platform into consideration as well. ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED Ask an Expert: How Do You Measure Patient Experience? By: Kayla Zamary. In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
4 WAYS TO INCLUDE PATIENT ENGAGEMENT IN YOUR 2019 STRATEGY Consider creating both short- and long-term health and wellness campaigns to increase patient engagement and loyalty. For instance, a campaign might suggest daily, weekly, or monthly nutrition and exercise regimens to help lower blood pressure and cholesterol. Many participants will remain actively engaged with your campaign throughits
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
Understand, manage and improve what people are really saying about you online within a single reputation management platform. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management 3 out of 4 patients are influenced by online ratings and reviews.* Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. REPUTATION MANAGEMENT AND CUSTOMER EXPERIENCE PLATFORM Powered by Natural Language Processing technology, the Binary Fountain platform helps you acquire and retain customers and improve businessoperations.
TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCESEE MORE ONBINARYFOUNTAIN.COM
THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE Learn which factors influence telehealth perceptions, the benefits of virtual care for patient experience, and the impact of telemedicine oncare quality.
WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as patients remain hesitant to re-schedule procedures, attend checkups and book appointments. REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS In today’s digital world, what consumers think, say and share about your company matters. There are few, if any, expectations for anyindustry.
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE Employee satisfaction is a critcal element of the quadruple aim. Learn how surveying can guide workplace improvement and achieve benefits forpatients.
HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Most patients today look up your hospital or physician practice on the web before scheduling an appointment. Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
ONLINE REPUTATION MANAGEMENT & CUSTOMER EXPERIENCEPLATFORMCUSTOMERSABOUT USRESOURCESSCHEDULE A DEMODEEPANALYTICS
Understand, manage and improve what people are really saying about you online within a single reputation management platform. HEALTHCARE ONLINE REPUTATION MANAGEMENT SOLUTION Acquire and Retain More Patients with Online Review & Reputation Management 3 out of 4 patients are influenced by online ratings and reviews.* Use Binary Health Analytics to know what’s really being said so you can protect and grow your brand. REPUTATION MANAGEMENT AND CUSTOMER EXPERIENCE PLATFORM Powered by Natural Language Processing technology, the Binary Fountain platform helps you acquire and retain customers and improve businessoperations.
TELEMEDICINE: HOW TO IMPROVE VIRTUAL PATIENT EXPERIENCESEE MORE ONBINARYFOUNTAIN.COM
THE IMPACT OF TELEMEDICINE ON PATIENT EXPERIENCE Learn which factors influence telehealth perceptions, the benefits of virtual care for patient experience, and the impact of telemedicine oncare quality.
WHAT'S CHANGING FOR HEALTHCARE DIGITAL MARKETING IN 2021 Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the primary concern of healthcare providers is to rebuild their brands and recover the lost revenue exhausted during the pandemic. However, the process can be grueling as patients remain hesitant to re-schedule procedures, attend checkups and book appointments. REPUTATION MANAGEMENT KPIS: TRACKING KEY METRICS In today’s digital world, what consumers think, say and share about your company matters. There are few, if any, expectations for anyindustry.
THE QUADRUPLE AIM: EMPLOYEE SATISFACTION IN HEALTHCARE Employee satisfaction is a critcal element of the quadruple aim. Learn how surveying can guide workplace improvement and achieve benefits forpatients.
HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Most patients today look up your hospital or physician practice on the web before scheduling an appointment. Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
REPUTATION MANAGEMENT AND CUSTOMER EXPERIENCE PLATFORM Powered by Natural Language Processing technology, the Binary Fountain platform helps you acquire and retain customers and improve businessoperations.
REVIEW MANAGER: ONLINE REVIEW MANAGEMENT PLATFORM Manage your organization's online star ratings, reviews, and online reputation across all your locations with Binary Fountain's reviewmanager platform.
OUR CUSTOMERS
Camden Property Trust Leverages Online Reputation Management to Drive Resident Satisfaction ”We leverage Social Compass to connect with customers in a more meaningful way, demonstrating our commitment to customer service excellence and further promoting our brandidentity.”
STAR RATINGS: OUR PLATFORM Boost SEO with Verified Reviews. Physician profiles and location pages using Binary Star Ratings typically appear as the 1st or 2nd position in Google Search results for branded searches. NUMBERS BEHIND TELEMEDICINE FOR HEALTHCARE MARKETERS Telemedicine has moved from a nice-to-have to a necessity as COVID-19 pushes health systems to care for patients virtually. Though the current reliance on virtual care is temporary, the importance of telemedicine is here to stay. Given this new landscape of care delivery, how can you position your brand, facilities and providers as you offer more virtual care? ASK AN EXPERT: HOW IS PATIENT EXPERIENCE MEASURED In this series, Binary Fountain offers its staff expertise to answer common questions about reputation management. In this post, Vice President of Growth Initiatives Kate Slonaker takes on patient experience and tools that can help measure and improve serviceofferings.
HOW PATIENTS FIND A DOCTOR'S REPUTATION ONLINE Most patients today look up your hospital or physician practice on the web before scheduling an appointment. Understanding their perspective – and therefore understanding what brings them through the door – is all about knowing how they find a doctor’s reputation online. HOW TO GENERATE REVIEWS: MULTIFAMILY REVIEW PLATFORMS It’s no secret that review platforms can make a difference in a consumers purchasing decision. Surveys have shown that upwards of 86 percent of consumers read reviews of local businesses, including 95 percent of people aged 18-34. More importantly, 89 percent of consumers say they take a business’ responses on a review platform into consideration as well. HOW TO APPROACH PATIENT EXPERIENCE IN HOSPICE CARE Hospice care and palliative care programs have been some of the fastest-growing services in the healthcare industry within the last decade, with almost three-quarters of U.S. hospitals offering hospice care programs.. Caring for patients with advanced illness is a difficult calling, especially for the front-line caregivers who assistpatients every day.
4 WAYS TO INCLUDE PATIENT ENGAGEMENT IN YOUR 2019 STRATEGY All healthcare providers and marketers should focus intently on patient engagement. Here are 4 ways to include patient engagement in healthcare marketing.* Contact Us
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