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Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increasedCAREERS | COGITO
View by Location. Career. Associate Technical Account Manager - Remote. Operations Analyst Co-op - Boston, Massachusetts. Solution Consultant - Remote. Senior Director, Technical Solutions - Remote. Technical Solution Architect - Remote. Data Annotator - Boston, Massachusetts. Chief of Staff to the Senior Leadership Team - Remote.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. COGITO FOR THE CUSTOMER SERVICE CALL CENTER ElevatingCustomer Experiencewith Real-Time Emotional Intelligence. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.Read now.
OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. WHAT MAKES A GOOD CONVERSATION? The coach guides you, almost without your noticing, on how to speak and clues you in on nonverbal cues the interviewer might be giving. The feeling of the conversation becomes much smoother, even though the words may remain the same. At the contact center, this same coach giving real time feedback would be even more valuable – a silentguide
CEO AND CO-FOUNDER
Behavioral Analytics Drive Empathy and Build Rapport in the Contact Center. April 28, 2016. Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions.Companies have.
COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increasedCAREERS | COGITO
View by Location. Career. Associate Technical Account Manager - Remote. Operations Analyst Co-op - Boston, Massachusetts. Solution Consultant - Remote. Senior Director, Technical Solutions - Remote. Technical Solution Architect - Remote. Data Annotator - Boston, Massachusetts. Chief of Staff to the Senior Leadership Team - Remote.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. COGITO FOR THE CUSTOMER SERVICE CALL CENTER ElevatingCustomer Experiencewith Real-Time Emotional Intelligence. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.Read now.
OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. WHAT MAKES A GOOD CONVERSATION? The coach guides you, almost without your noticing, on how to speak and clues you in on nonverbal cues the interviewer might be giving. The feeling of the conversation becomes much smoother, even though the words may remain the same. At the contact center, this same coach giving real time feedback would be even more valuable – a silentguide
CEO AND CO-FOUNDER
Behavioral Analytics Drive Empathy and Build Rapport in the Contact Center. April 28, 2016. Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions.Companies have.
FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successful CALL CENTER CONSULTING SERVICES (AN OVERVIEW) Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines. FINANCIAL SERVICES CALL CENTER (SECURE CUSTOMER DATA) Financial companies using Cogito have raised customer satisfaction 13% and first contact resolution 9%. Average handle times have dropped as much as 7%. They’re doing it by using Cogito AI to ensure consistently high emotional intelligence on every call, across the enterprise, whether agents are working in-house, remotely, or as BPOoutsources.
CX AS A LEADING INDICATOR OF AGENT PERFORMANCE Using the right tool for the job can lead to improved coaching and agent performance management in a much shorter time frame. CUSTOMER EXPERIENCE CASE STUDY In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to agent success and customer satisfaction. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotionalintelligence.
KNOW HOW VOICE ANALYSIS WORKS & WHY IT’S IMPORTANT Hear from Cogito's Dr. John Kane about the significant advancements in voice analysis technology in recent years. HOW CUSTOMER ENGAGEMENT STRATEGIES ARE CHANGING IN THE NEW In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on the changing landscape of customer engagement and the emerging strategies and technologies set to take hold in the “new normal”. Learn about the new listening and digital strategies companies are using to drive better engagementand
EMOTIONALLY INTELLIGENT TECHNOLOGY AND THE IMPACT ON HUMAN Emotionally intelligent technology is uniquely positioned to demonstrate to society how AI can be used to augment our individual strengths to help us be better, more productive versions of ourselves. Now that this technology can identify our emotions, and the other qualities that make us uniquely human, it can help us strengthen themas well.
SIGNAL-BASED MACHINE LEARNING: THE POWER OF REAL-TIME AI Signal-Based Machine Learning involves the use of novel neural network model architectures specifically designed to enable incremental, real-time inferences on streamed signal data. It is a critical ingredient to provide continuous, in-the-moment measurement and intervention, which is both timely and contextually appropriate. COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
WWW.COGITOCORP.COM
www.cogitocorp.com
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increasedCAREERS | COGITO
View by Location. Career. Associate Technical Account Manager - Remote. Operations Analyst Co-op - Boston, Massachusetts. Solution Consultant - Remote. Senior Director, Technical Solutions - Remote. Technical Solution Architect - Remote. Data Annotator - Boston, Massachusetts. Chief of Staff to the Senior Leadership Team - Remote.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. ROOT OUT BIAS AT EVERY STAGE OF YOUR AI-DEVELOPMENT Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machinelearning pipeline
COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
WWW.COGITOCORP.COM
www.cogitocorp.com
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increasedCAREERS | COGITO
View by Location. Career. Associate Technical Account Manager - Remote. Operations Analyst Co-op - Boston, Massachusetts. Solution Consultant - Remote. Senior Director, Technical Solutions - Remote. Technical Solution Architect - Remote. Data Annotator - Boston, Massachusetts. Chief of Staff to the Senior Leadership Team - Remote.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. ROOT OUT BIAS AT EVERY STAGE OF YOUR AI-DEVELOPMENT Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machinelearning pipeline
WWW.COGITOCORP.COM
www.cogitocorp.com
FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allowsTEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. CALL CENTER CONSULTING SERVICES (AN OVERVIEW) Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines.RESOURCES | COGITO
Customer Service Empathy Assessment. Featured. Assessment. Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three CONVERSATIONS WITH COGITO conversations with Cogito! In this series of short videos, Cogito employees share their insights on the topics you want to hear about. Topics include the rise of remote work, behavioral science, emotional intelligence, and customer experience. Enjoy! Working from home.Innovation.
CX AS A LEADING INDICATOR OF AGENT PERFORMANCE Using the right tool for the job can lead to improved coaching and agent performance management in a much shorter time frame. CUSTOMER EXPERIENCE CASE STUDY In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to agent success and customer satisfaction. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotionalintelligence.
HOW AI ENABLES REAL-TIME AGENT COACHING IN THE CALL CENTER In this webinar, Cogito’s Chief Behavior Science Officer, Dr Skyler Place, will discuss how the latest advancements in human aware AI are enabling the next generation of call center coaching capabilities. Discover how call center agents and supervisors at leading brands are being coached in real-time with AI augmentation, driving significantCEO AND CO-FOUNDER
Behavioral Analytics Drive Empathy and Build Rapport in the Contact Center. April 28, 2016. Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions.Companies have.
COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito’s real-time and human-aware artificial intelligence for voice was born from decades of research into human behavior at the MIT Media Lab and further validated through twelve plus years of applied R&D and the analysis of hundreds of millions of phone conversations. COGITO COMPANY (ABOUT US) Cogito Wins 2020 Stevie® Award for Best Contact Center Solution. Gold, Silver, and Bronze Stevie Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 180 professionals worldwide on sevenspecialized juries.
CAREERS | COGITO
These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior ofTEAMS | COGITO
Our Marketing team drives business results, positions our brand, helps to earn the business of new customers and converts existing customers into raving promoters. This Cogician team encompasses business development, demand generation, product marketing and brand management. This group is responsible for messaging, positions, communication, developing addests to empower other teams, COGITO FOR THE CUSTOMER SERVICE CALL CENTER Deliver a superior, augmented customer service call center. Cogito's real-time in call guidance helps agents listen better and speak more confidently. Learn more. OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Our company culture and values prioritize hiring emotionally intelligent people: Cogicians who transform how people live and work. Interested in joining us? Apply now.LEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito’s human-aware artificial intelligence connects to your existing legacy or cloud telephony and instantly analyzes more than 200 voice signals in real time across all of your calls.. In the moment cues prompt agents to notice emotional signals they may miss in conversation while they’re focused onto finding information and solvinge technical problems. WHAT MAKES A GOOD CONVERSATION? The Challenge. Conversations can often be incredibly high stakes. Imagine, for instance, your last job interview. You are invited to meet with high level executives and arrive fully prepared with knowledge about the company, their business challenges, andcompetitors.
CEO AND CO-FOUNDER
These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito’s real-time and human-aware artificial intelligence for voice was born from decades of research into human behavior at the MIT Media Lab and further validated through twelve plus years of applied R&D and the analysis of hundreds of millions of phone conversations. COGITO COMPANY (ABOUT US) Cogito Wins 2020 Stevie® Award for Best Contact Center Solution. Gold, Silver, and Bronze Stevie Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 180 professionals worldwide on sevenspecialized juries.
CAREERS | COGITO
These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior ofTEAMS | COGITO
Our Marketing team drives business results, positions our brand, helps to earn the business of new customers and converts existing customers into raving promoters. This Cogician team encompasses business development, demand generation, product marketing and brand management. This group is responsible for messaging, positions, communication, developing addests to empower other teams, COGITO FOR THE CUSTOMER SERVICE CALL CENTER Deliver a superior, augmented customer service call center. Cogito's real-time in call guidance helps agents listen better and speak more confidently. Learn more. OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Our company culture and values prioritize hiring emotionally intelligent people: Cogicians who transform how people live and work. Interested in joining us? Apply now.LEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito’s human-aware artificial intelligence connects to your existing legacy or cloud telephony and instantly analyzes more than 200 voice signals in real time across all of your calls.. In the moment cues prompt agents to notice emotional signals they may miss in conversation while they’re focused onto finding information and solvinge technical problems. WHAT MAKES A GOOD CONVERSATION? The Challenge. Conversations can often be incredibly high stakes. Imagine, for instance, your last job interview. You are invited to meet with high level executives and arrive fully prepared with knowledge about the company, their business challenges, andcompetitors.
CEO AND CO-FOUNDER
These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE Intuitive alerts create instant awareness of speaking behaviors and customer perception. Agents receive phone etiquette training, with guidance on how to speak with more empathy, confidence, professionalism and efficiency, while early signs of customer frustration and intent to purchase help improve customer service andclose deals.
TEAMS | COGITO
Our Marketing team drives business results, positions our brand, helps to earn the business of new customers and converts existing customers into raving promoters. This Cogician team encompasses business development, demand generation, product marketing and brand management. This group is responsible for messaging, positions, communication, developing addests to empower other teams, CALL CENTER CONSULTING SERVICES (AN OVERVIEW) Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines. OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of FINANCIAL SERVICES CALL CENTER (SECURE CUSTOMER DATA) Differentiate your financial services call center with next-level CX. Cogito's emotional intelligence coaching helps improve customer experience. Learn how. CX AS A LEADING INDICATOR OF AGENT PERFORMANCE Using the right tool for the job can lead to improved coaching and agent performance management in a much shorter time frame.WWW.COGITOCORP.COM
www.cogitocorp.com
SIGNAL-BASED MACHINE LEARNING: THE POWER OF REAL-TIME AI These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. HOW CUSTOMER ENGAGEMENT STRATEGIES ARE CHANGING IN THE NEW In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on the changing landscape of customer engagement and the emerging strategies and technologies set to take hold in the “new normal”. EMOTIONALLY INTELLIGENT TECHNOLOGY AND THE IMPACT ON HUMAN These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
WWW.COGITOCORP.COM
www.cogitocorp.com
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increasedCAREERS | COGITO
View by Location. Career. Associate Technical Account Manager - Remote. Operations Analyst Co-op - Boston, Massachusetts. Solution Consultant - Remote. Senior Director, Technical Solutions - Remote. Technical Solution Architect - Remote. Data Annotator - Boston, Massachusetts. Chief of Staff to the Senior Leadership Team - Remote.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. ROOT OUT BIAS AT EVERY STAGE OF YOUR AI-DEVELOPMENT Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machinelearning pipeline
COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
WWW.COGITOCORP.COM
www.cogitocorp.com
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increasedCAREERS | COGITO
View by Location. Career. Associate Technical Account Manager - Remote. Operations Analyst Co-op - Boston, Massachusetts. Solution Consultant - Remote. Senior Director, Technical Solutions - Remote. Technical Solution Architect - Remote. Data Annotator - Boston, Massachusetts. Chief of Staff to the Senior Leadership Team - Remote.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. ROOT OUT BIAS AT EVERY STAGE OF YOUR AI-DEVELOPMENT Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machinelearning pipeline
WWW.COGITOCORP.COM
www.cogitocorp.com
FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows CALL CENTER CONSULTING SERVICES (AN OVERVIEW) Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines.TEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers.RESOURCES | COGITO
Customer Service Empathy Assessment. Featured. Assessment. Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three HEALTHCARE CALL CENTER SOLUTIONS (GROW MEMBER Cogito offers the first scalable way for every agent to display more consistent emotional intelligence, delivering empathy on every call. Improving the customer service and empathy of phone agents creates stronger human connections, leading to better conversational outcomes, such as: Reduced call handle times. Increased first call resolution. CONVERSATIONS WITH COGITO conversations with Cogito! In this series of short videos, Cogito employees share their insights on the topics you want to hear about. Topics include the rise of remote work, behavioral science, emotional intelligence, and customer experience. Enjoy! Working from home.Innovation.
CX AS A LEADING INDICATOR OF AGENT PERFORMANCE Using the right tool for the job can lead to improved coaching and agent performance management in a much shorter time frame. HOW AI ENABLES REAL-TIME AGENT COACHING IN THE CALL CENTER In this webinar, Cogito’s Chief Behavior Science Officer, Dr Skyler Place, will discuss how the latest advancements in human aware AI are enabling the next generation of call center coaching capabilities. Discover how call center agents and supervisors at leading brands are being coached in real-time with AI augmentation, driving significantCEO AND CO-FOUNDER
Behavioral Analytics Drive Empathy and Build Rapport in the Contact Center. April 28, 2016. Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions.Companies have.
COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito’s real-time and human-aware artificial intelligence for voice was born from decades of research into human behavior at the MIT Media Lab and further validated through twelve plus years of applied R&D and the analysis of hundreds of millions of phone conversations. COGITO COMPANY (ABOUT US) Cogito Wins 2020 Stevie® Award for Best Contact Center Solution. Gold, Silver, and Bronze Stevie Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 180 professionals worldwide on sevenspecialized juries.
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These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior ofTEAMS | COGITO
Our Marketing team drives business results, positions our brand, helps to earn the business of new customers and converts existing customers into raving promoters. This Cogician team encompasses business development, demand generation, product marketing and brand management. This group is responsible for messaging, positions, communication, developing addests to empower other teams, COGITO FOR THE CUSTOMER SERVICE CALL CENTER Deliver a superior, augmented customer service call center. Cogito's real-time in call guidance helps agents listen better and speak more confidently. Learn more. OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Our company culture and values prioritize hiring emotionally intelligent people: Cogicians who transform how people live and work. Interested in joining us? Apply now.LEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito’s human-aware artificial intelligence connects to your existing legacy or cloud telephony and instantly analyzes more than 200 voice signals in real time across all of your calls.. In the moment cues prompt agents to notice emotional signals they may miss in conversation while they’re focused onto finding information and solvinge technical problems. WHAT MAKES A GOOD CONVERSATION? The Challenge. Conversations can often be incredibly high stakes. Imagine, for instance, your last job interview. You are invited to meet with high level executives and arrive fully prepared with knowledge about the company, their business challenges, andcompetitors.
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These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito’s real-time and human-aware artificial intelligence for voice was born from decades of research into human behavior at the MIT Media Lab and further validated through twelve plus years of applied R&D and the analysis of hundreds of millions of phone conversations. COGITO COMPANY (ABOUT US) Cogito Wins 2020 Stevie® Award for Best Contact Center Solution. Gold, Silver, and Bronze Stevie Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 180 professionals worldwide on sevenspecialized juries.
CAREERS | COGITO
These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior ofTEAMS | COGITO
Our Marketing team drives business results, positions our brand, helps to earn the business of new customers and converts existing customers into raving promoters. This Cogician team encompasses business development, demand generation, product marketing and brand management. This group is responsible for messaging, positions, communication, developing addests to empower other teams, COGITO FOR THE CUSTOMER SERVICE CALL CENTER Deliver a superior, augmented customer service call center. Cogito's real-time in call guidance helps agents listen better and speak more confidently. Learn more. OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Our company culture and values prioritize hiring emotionally intelligent people: Cogicians who transform how people live and work. Interested in joining us? Apply now.LEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito’s human-aware artificial intelligence connects to your existing legacy or cloud telephony and instantly analyzes more than 200 voice signals in real time across all of your calls.. In the moment cues prompt agents to notice emotional signals they may miss in conversation while they’re focused onto finding information and solvinge technical problems. WHAT MAKES A GOOD CONVERSATION? The Challenge. Conversations can often be incredibly high stakes. Imagine, for instance, your last job interview. You are invited to meet with high level executives and arrive fully prepared with knowledge about the company, their business challenges, andcompetitors.
CEO AND CO-FOUNDER
These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE Intuitive alerts create instant awareness of speaking behaviors and customer perception. Agents receive phone etiquette training, with guidance on how to speak with more empathy, confidence, professionalism and efficiency, while early signs of customer frustration and intent to purchase help improve customer service andclose deals.
TEAMS | COGITO
Our Marketing team drives business results, positions our brand, helps to earn the business of new customers and converts existing customers into raving promoters. This Cogician team encompasses business development, demand generation, product marketing and brand management. This group is responsible for messaging, positions, communication, developing addests to empower other teams, CALL CENTER CONSULTING SERVICES (AN OVERVIEW) Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines. OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of FINANCIAL SERVICES CALL CENTER (SECURE CUSTOMER DATA) Differentiate your financial services call center with next-level CX. Cogito's emotional intelligence coaching helps improve customer experience. Learn how. CX AS A LEADING INDICATOR OF AGENT PERFORMANCE Using the right tool for the job can lead to improved coaching and agent performance management in a much shorter time frame.WWW.COGITOCORP.COM
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SIGNAL-BASED MACHINE LEARNING: THE POWER OF REAL-TIME AI These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. HOW CUSTOMER ENGAGEMENT STRATEGIES ARE CHANGING IN THE NEW In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on the changing landscape of customer engagement and the emerging strategies and technologies set to take hold in the “new normal”. EMOTIONALLY INTELLIGENT TECHNOLOGY AND THE IMPACT ON HUMAN These Cookies track information about how the Website is being used so we can make improvements and report on the Website’s performance. These cookies are designed to enhance the function, performance and services on the website, and may track behavior of Visitors for analytics and advertising purposes. COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increased FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulTEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. COGITO FOR THE CUSTOMER SERVICE CALL CENTER ElevatingCustomer Experiencewith Real-Time Emotional Intelligence. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.Read now.
BLOG - AI COACHING SERIES: WHAT IS HUMAN-AWARE TECHNOLOGY Published March 23, 2021. Human-aware technology or human-aware augmented intelligence is a system that combines the skills of humans and artificial intelligence (AI) techniques. The idea is that it can achieve better performance than either the human or the technology can alone. Working synergistically with humans, human-aware technologyLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. WHAT MAKES A GOOD CONVERSATION? The coach guides you, almost without your noticing, on how to speak and clues you in on nonverbal cues the interviewer might be giving. The feeling of the conversation becomes much smoother, even though the words may remain the same. At the contact center, this same coach giving real time feedback would be even more valuable – a silentguide
COGITO | AUGMENTED INTELLIGENCE FOR YOUR CALL CENTERPRODUCTCOMPANYBLOGRESOURCESSALESMANAGING FRONTLINE EMPLOYEESREMOTELY
Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel businessinsights.
COGITO COMPANY (ABOUT US) Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises. “Our technology shows first-hand the impact of the pandemic on customer and employee behavior. In fact, between February and May of this year, prompts for representatives to display more energy rose 38 percent, and prompts to display empathy increased FUSE EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE AI coaching that goes beyond traditional speech analytics. Cogito is the market leader in human-centered AI coaching, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successfulTEAMS | COGITO
Behavioral Science. Our Behavioral Science team is the consulting-oriented psychology brain trust of Cogito, where they are focused on a single goal – to augment human intelligence to improve voice-based communication. These Cogicians are a team of psychologists, consultants, data scientists and engineers, advisors, and product researchers. COGITO FOR THE CUSTOMER SERVICE CALL CENTER ElevatingCustomer Experiencewith Real-Time Emotional Intelligence. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.Read now.
BLOG - AI COACHING SERIES: WHAT IS HUMAN-AWARE TECHNOLOGY Published March 23, 2021. Human-aware technology or human-aware augmented intelligence is a system that combines the skills of humans and artificial intelligence (AI) techniques. The idea is that it can achieve better performance than either the human or the technology can alone. Working synergistically with humans, human-aware technologyLEADERSHIP TEAM
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. IMPROVING CALL CENTER CUSTOMER EXPERIENCE (CX) Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience. Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer. Forrester finds emotion drives 95% of customer decisions. WHAT MAKES A GOOD CONVERSATION? The coach guides you, almost without your noticing, on how to speak and clues you in on nonverbal cues the interviewer might be giving. The feeling of the conversation becomes much smoother, even though the words may remain the same. At the contact center, this same coach giving real time feedback would be even more valuable – a silentguide
OUR COMPANY CULTURE AND VALUES (MAKING WORK MORE HUMAN Making work. more human. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successful CALL CENTER CONSULTING SERVICES (AN OVERVIEW) Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines.COGITO BLOG
Human-aware technology or human-aware augmented intelligence is a system that combines the skills of humans and artificial intelligence. Company News. Featured. A Focus on Diversity and Inclusion. March 12, 2021. Here, at Cogito, we believe deeply in elevating humanconnections.
FINANCIAL SERVICES CALL CENTER (SECURE CUSTOMER DATA) Financial companies using Cogito have raised customer satisfaction 13% and first contact resolution 9%. Average handle times have dropped as much as 7%. They’re doing it by using Cogito AI to ensure consistently high emotional intelligence on every call, across the enterprise, whether agents are working in-house, remotely, or as BPOoutsources.
“WHY COGITO?" SERIES: JORGE CALZADA Why Cogito? We connected with Jorge Calzada, Director of Data Science, to discuss why he chose a career opportunity with Cogito. Jorge joined the company in February of 2020 and works remotely from his home in Massachusetts. For this blog, Jorge shares why he felt he was destined to join Cogito, his favorite aspects of the AI Coaching product and where he sees the company’s future DIVERSITY, EQUITY & INCLUSION Our mission is to amplify the voices and increase the visibility of Cogicians who may be more vulnerable to biases by creating a sense of belonging, promoting diverse representation, and facilitating strategic connections for career development and advancement. Our goal: Innovate to enable inclusion and equity and position emotional KNOW HOW VOICE ANALYSIS WORKS & WHY IT’S IMPORTANT Hear from Cogito's Dr. John Kane about the significant advancements in voice analysis technology in recent years. HOW CUSTOMER ENGAGEMENT STRATEGIES ARE CHANGING IN THE NEW In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on the changing landscape of customer engagement and the emerging strategies and technologies set to take hold in the “new normal”. Learn about the new listening and digital strategies companies are using to drive better engagementand
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Behavioral Analytics Drive Empathy and Build Rapport in the Contact Center. April 28, 2016. Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions.Companies have.
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