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PERSONAL LOANS
There are no arrangement or other fees to set up your Creation Personal Loan. Our customer service team could help you on 0371 402 3419. Our team is available Monday- Friday 8:30am – 8:00pm and Saturday – 9:00am – 6:00pm. CONTACT US - CREATION If your card has been lost or stolen, to protect your account from fraud, contact us immediately. You can call us on: United Kingdom: 0800 783 5881 Overseas: +44 121 712 6952 CREATION LOGIN STEP 1 Encryption failed. Not all fields could be encrypted, please try againor later.
PERSONAL LOANS
Telephone. 0371 402 3419. Opening Times. Mon-Fri: 8:30am - 5:30pm. Saturday: 8:30am - 5:00pm. Sunday: Closed. Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. CREDIT CARDS AND OUR BEST CREDIT CARD DEALS Then the IHG Rewards Club Credit Card could be perfect for you. 10,000 IHG ® Rewards Club bonus points when you spend £200 in the first 3 months of opening your account. 1 point for every £1 you spend in the UK, 2 points for every £1 you spend in an IHG ® property in the UK and abroad, and 2 points for every £1 you spend abroad. CREATION CONSUMER FINANCE LIMITED Creation Consumer Finance Limited. At Creation Consumer Finance Limited, we help customers buy the things they want such as electrical goods, furniture and cars and allow people to spread the cost of their monthly insurance premiums. We provide retail finance, motor finance, loans and insurance premium finance on behalf of our partnersCUSTOMER CARE
London. E14 9SR. Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk. Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk. To view our customer care report clickhere.
WELCOME TO CREATION CARD AND TRAVEL DISPUTES Transaction disputes. Dispute a transaction related to goods or services that have been faulty, not genuine or incorrect, or if you haven’t received what you paid for. This includes refunds you have not received or cannot recognise a transaction. Dispute a transaction. PERSONAL LOANS AND CREDIT CARDS FROM CREATION FINANCEREGISTERLOANSCREDIT CARDSABOUT USCONTACT USFAQS Creation Credit Cards. Check your eligibility. with no impact on your credit file. Choose a card and check now. Frequently asked questions. Learn more about Loans, MY ACCOUNT - CREATION Welcome to My Account To manage your account online please choose your account below. Easily check your balance, see recent transactions, make a payment, manage Direct Debits and much more.PERSONAL LOANS
There are no arrangement or other fees to set up your Creation Personal Loan. Our customer service team could help you on 0371 402 3419. Our team is available Monday- Friday 8:30am – 8:00pm and Saturday – 9:00am – 6:00pm. CONTACT US - CREATION If your card has been lost or stolen, to protect your account from fraud, contact us immediately. You can call us on: United Kingdom: 0800 783 5881 Overseas: +44 121 712 6952 CREATION LOGIN STEP 1 Encryption failed. Not all fields could be encrypted, please try againor later.
PERSONAL LOANS
Telephone. 0371 402 3419. Opening Times. Mon-Fri: 8:30am - 5:30pm. Saturday: 8:30am - 5:00pm. Sunday: Closed. Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. CREDIT CARDS AND OUR BEST CREDIT CARD DEALS Then the IHG Rewards Club Credit Card could be perfect for you. 10,000 IHG ® Rewards Club bonus points when you spend £200 in the first 3 months of opening your account. 1 point for every £1 you spend in the UK, 2 points for every £1 you spend in an IHG ® property in the UK and abroad, and 2 points for every £1 you spend abroad.PERSONAL LOANS
There are no arrangement or other fees to set up your Creation Personal Loan. Our customer service team could help you on 0371 402 3419. Our team is available Monday- Friday 8:30am – 8:00pm and Saturday – 9:00am – 6:00pm.CREATION MOBILE APP
Make payments towards your card in the app, and speed up future payments by saving payment card details. See your spending habits. See where you’re spending with our analytics tool. Stay safe. Instantly freeze and unfreeze your card when you’re not sure where it is. Update personal details. Change your email address quickly and easilyin
HOW TO MAKE A PAYMENT Telephone. 0371 376 9214. Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls are charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by yourphone operator.
CUSTOMER CARE
London. E14 9SR. Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk. Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk. To view our customer care report clickhere.
OUR PARTNERS
*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.PERSISTENT DEBT
You can use the Calculator below to work out a monthly amount that ultimately helps to bring your account out of Persistent Debt. If you are concerned about your financial situation please contact us on 0371 376 9214 to speak to our Customer Support Team. You could also contact one of the organisations at the bottom of this page that offer free SUPPORTING YOU THROUGH FINANCIAL DIFFICULTY Please use the phone numbers below if you need help regarding: Credit or Store Cards, Personal Loans or Retail Finance, Your Plan or Home Improvement Finance Agreements - 0333 032 4221*. Motor Finance Agreements - 0371 512 1985*. Insurance Premium Finance Credit Agreements - visit our dedicated support page or call 0371 376 9200*. HOW DO I ACTIVATE MY CARD? How do I activate my card? Creation credit cards are posted to you unactivated for your security. To start using your card you must register and log in to your Online Account Manager, My Account, where you can activate and manage your card 24/7 from anywhere in the world. Alternatively you can also call our Credit Card team on 0371 376 9214 and follow the instructions. WHY IS CREATION ON MY BANK STATEMENT? Creation will appear on your bank statement in relation to your regular finance payment amount. It can be confusing as you are likely to remember the retailer that you purchased through, rather than Creation who are providing your finance. To find out what agreement you have with us, please locate the reference number next to theamount on your
HOW DO I LOG IN TO MY ONLINE ACCOUNT? How to access Online Account Manager (OAM) LET’S GET STARTED To access your Online Account Manager (OAM), go to www.creation.co.uk For your own protection, where possible, please avoid using shared devicesor public/
PERSONAL LOANS AND CREDIT CARDS FROM CREATION FINANCEREGISTERLOANSCREDIT CARDSABOUT USCONTACT USFAQS Creation Credit Cards. Check your eligibility. with no impact on your credit file. Choose a card and check now. Frequently asked questions. Learn more about Loans, MY ACCOUNT - CREATION Welcome to My Account To manage your account online please choose your account below. Easily check your balance, see recent transactions, make a payment, manage Direct Debits and much more. CONTACT US - CREATION If your card has been lost or stolen, to protect your account from fraud, contact us immediately. You can call us on: United Kingdom: 0800 783 5881 Overseas: +44 121 712 6952 CREATION LOGIN STEP 1 Encryption failed. Not all fields could be encrypted, please try againor later.
PERSONAL LOANS
Telephone. 0371 402 3419. Opening Times. Mon-Fri: 8:30am - 5:30pm. Saturday: 8:30am - 5:00pm. Sunday: Closed. Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. CREDIT CARDS AND OUR BEST CREDIT CARD DEALS Then the IHG Rewards Club Credit Card could be perfect for you. 10,000 IHG ® Rewards Club bonus points when you spend £200 in the first 3 months of opening your account. 1 point for every £1 you spend in the UK, 2 points for every £1 you spend in an IHG ® property in the UK and abroad, and 2 points for every £1 you spend abroad. CREATION CONSUMER FINANCE LIMITED Creation Consumer Finance Limited. At Creation Consumer Finance Limited, we help customers buy the things they want such as electrical goods, furniture and cars and allow people to spread the cost of their monthly insurance premiums. We provide retail finance, motor finance, loans and insurance premium finance on behalf of our partners HOW TO MAKE A PAYMENT Telephone. 0371 376 9214. Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls are charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by yourphone operator.
HOW DO I ACTIVATE MY CARD? How do I activate my card? Creation credit cards are posted to you unactivated for your security. To start using your card you must register and log in to your Online Account Manager, My Account, where you can activate and manage your card 24/7 from anywhere in the world. Alternatively you can also call our Credit Card team on 0371 376 9214 and follow the instructions. WELCOME TO CREATION CARD AND TRAVEL DISPUTES Transaction disputes. Dispute a transaction related to goods or services that have been faulty, not genuine or incorrect, or if you haven’t received what you paid for. This includes refunds you have not received or cannot recognise a transaction. Dispute a transaction. PERSONAL LOANS AND CREDIT CARDS FROM CREATION FINANCEREGISTERLOANSCREDIT CARDSABOUT USCONTACT USFAQS Creation Credit Cards. Check your eligibility. with no impact on your credit file. Choose a card and check now. Frequently asked questions. Learn more about Loans, MY ACCOUNT - CREATION Welcome to My Account To manage your account online please choose your account below. Easily check your balance, see recent transactions, make a payment, manage Direct Debits and much more. CONTACT US - CREATION If your card has been lost or stolen, to protect your account from fraud, contact us immediately. You can call us on: United Kingdom: 0800 783 5881 Overseas: +44 121 712 6952 CREATION LOGIN STEP 1 Encryption failed. Not all fields could be encrypted, please try againor later.
PERSONAL LOANS
Telephone. 0371 402 3419. Opening Times. Mon-Fri: 8:30am - 5:30pm. Saturday: 8:30am - 5:00pm. Sunday: Closed. Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. CREDIT CARDS AND OUR BEST CREDIT CARD DEALS Then the IHG Rewards Club Credit Card could be perfect for you. 10,000 IHG ® Rewards Club bonus points when you spend £200 in the first 3 months of opening your account. 1 point for every £1 you spend in the UK, 2 points for every £1 you spend in an IHG ® property in the UK and abroad, and 2 points for every £1 you spend abroad. CREATION CONSUMER FINANCE LIMITED Creation Consumer Finance Limited. At Creation Consumer Finance Limited, we help customers buy the things they want such as electrical goods, furniture and cars and allow people to spread the cost of their monthly insurance premiums. We provide retail finance, motor finance, loans and insurance premium finance on behalf of our partners HOW TO MAKE A PAYMENT Telephone. 0371 376 9214. Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls are charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by yourphone operator.
PERSONAL LOANS
There are no arrangement or other fees to set up your Creation Personal Loan. Our customer service team could help you on 0371 402 3419. Our team is available Monday- Friday 8:30am – 8:00pm and Saturday – 9:00am – 6:00pm. HOW TO MAKE A PAYMENT Telephone. 0371 376 9214. Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls are charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by yourphone operator.
CUSTOMER CARE
London. E14 9SR. Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk. Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk. To view our customer care report clickhere.
CREATION MOBILE APP
Make payments towards your card in the app, and speed up future payments by saving payment card details. See your spending habits. See where you’re spending with our analytics tool. Stay safe. Instantly freeze and unfreeze your card when you’re not sure where it is. Update personal details. Change your email address quickly and easilyin
FINANCE AGREEMENTS
Creation is made up of Creation Financial Services Limited and Creation Consumer Finance Limited.. Between these two companies, Creation issues credit cards, store cards, personal loans and retail finance directly to customers, and through well-known high streetretailers.
HOW DO I ACTIVATE MY CARD? How do I activate my card? Creation credit cards are posted to you unactivated for your security. To start using your card you must register and log in to your Online Account Manager, My Account, where you can activate and manage your card 24/7 from anywhere in the world. Alternatively you can also call our Credit Card team on 0371 376 9214 and follow the instructions. SUPPORTING YOU THROUGH FINANCIAL DIFFICULTY Please use the phone numbers below if you need help regarding: Credit or Store Cards, Personal Loans or Retail Finance, Your Plan or Home Improvement Finance Agreements - 0333 032 4221*. Motor Finance Agreements - 0371 512 1985*. Insurance Premium Finance Credit Agreements - visit our dedicated support page or call 0371 376 9200*.CUSTOMER CARE
Tell us how we’ve done. We try our best to deliver a great customer experience, and we love to hear how well we’ve done. However, we understand that sometimes things go wrong, and we want to hear about that too so we can make things right. WHY IS CREATION ON MY BANK STATEMENT? Creation will appear on your bank statement in relation to your regular finance payment amount. It can be confusing as you are likely to remember the retailer that you purchased through, rather than Creation who are providing your finance. To find out what agreement you have with us, please locate the reference number next to theamount on your
YOU ARE NOW LOGGED OUT OF YOUR CREATION ACCOUNT 0371 376 9214*. Loans customers. 0371 402 3419*. Finance agreement customers. 0371 402 8905*. Insurance (incl. motor) customers. 0371 376 9200*. Motor finance agreement customers. 0371 PERSONAL LOANS AND CREDIT CARDS FROM CREATION FINANCEREGISTERLOANSCREDIT CARDSABOUT USCONTACT USFAQS Creation Credit Cards. Check your eligibility. with no impact on your credit file. Choose a card and check now. Frequently asked questions. Learn more about Loans, MY ACCOUNT - CREATION Welcome to My Account To manage your account online please choose your account below. Easily check your balance, see recent transactions, make a payment, manage Direct Debits and much more.PERSONAL LOANS
There are no arrangement or other fees to set up your Creation Personal Loan. Our customer service team could help you on 0371 402 3419. Our team is available Monday- Friday 8:30am – 8:00pm and Saturday – 9:00am – 6:00pm. CONTACT US - CREATION If your card has been lost or stolen, to protect your account from fraud, contact us immediately. You can call us on: United Kingdom: 0800 783 5881 Overseas: +44 121 712 6952PERSONAL LOANS
Telephone. 0371 402 3419. Opening Times. Mon-Fri: 8:30am - 5:30pm. Saturday: 8:30am - 5:00pm. Sunday: Closed. Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. CREATION LOGIN STEP 1 Encryption failed. Not all fields could be encrypted, please try againor later.
CREATION CONSUMER FINANCE LIMITED Creation Consumer Finance Limited. At Creation Consumer Finance Limited, we help customers buy the things they want such as electrical goods, furniture and cars and allow people to spread the cost of their monthly insurance premiums. We provide retail finance, motor finance, loans and insurance premium finance on behalf of our partnersCUSTOMER CARE
London. E14 9SR. Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk. Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk. To view our customer care report clickhere.
HOW TO MAKE A PAYMENT Telephone. 0371 376 9214. Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls are charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by yourphone operator.
WELCOME TO CREATION CARD AND TRAVEL DISPUTES Transaction disputes. Dispute a transaction related to goods or services that have been faulty, not genuine or incorrect, or if you haven’t received what you paid for. This includes refunds you have not received or cannot recognise a transaction. Dispute a transaction. PERSONAL LOANS AND CREDIT CARDS FROM CREATION FINANCEREGISTERLOANSCREDIT CARDSABOUT USCONTACT USFAQS Creation Credit Cards. Check your eligibility. with no impact on your credit file. Choose a card and check now. Frequently asked questions. Learn more about Loans, MY ACCOUNT - CREATION Welcome to My Account To manage your account online please choose your account below. Easily check your balance, see recent transactions, make a payment, manage Direct Debits and much more.PERSONAL LOANS
There are no arrangement or other fees to set up your Creation Personal Loan. Our customer service team could help you on 0371 402 3419. Our team is available Monday- Friday 8:30am – 8:00pm and Saturday – 9:00am – 6:00pm. CONTACT US - CREATION If your card has been lost or stolen, to protect your account from fraud, contact us immediately. You can call us on: United Kingdom: 0800 783 5881 Overseas: +44 121 712 6952PERSONAL LOANS
Telephone. 0371 402 3419. Opening Times. Mon-Fri: 8:30am - 5:30pm. Saturday: 8:30am - 5:00pm. Sunday: Closed. Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator. CREATION LOGIN STEP 1 Encryption failed. Not all fields could be encrypted, please try againor later.
CREATION CONSUMER FINANCE LIMITED Creation Consumer Finance Limited. At Creation Consumer Finance Limited, we help customers buy the things they want such as electrical goods, furniture and cars and allow people to spread the cost of their monthly insurance premiums. We provide retail finance, motor finance, loans and insurance premium finance on behalf of our partnersCUSTOMER CARE
London. E14 9SR. Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk. Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk. To view our customer care report clickhere.
HOW TO MAKE A PAYMENT Telephone. 0371 376 9214. Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls are charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by yourphone operator.
WELCOME TO CREATION CARD AND TRAVEL DISPUTES Transaction disputes. Dispute a transaction related to goods or services that have been faulty, not genuine or incorrect, or if you haven’t received what you paid for. This includes refunds you have not received or cannot recognise a transaction. Dispute a transaction.CUSTOMER CARE
London. E14 9SR. Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk. Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk. To view our customer care report clickhere.
CREATION MOBILE APP
Make payments towards your card in the app, and speed up future payments by saving payment card details. See your spending habits. See where you’re spending with our analytics tool. Stay safe. Instantly freeze and unfreeze your card when you’re not sure where it is. Update personal details. Change your email address quickly and easilyin
FINANCE AGREEMENTS
Creation is made up of Creation Financial Services Limited and Creation Consumer Finance Limited.. Between these two companies, Creation issues credit cards, store cards, personal loans and retail finance directly to customers, and through well-known high streetretailers.
CUSTOMER CARE
Tell us how we’ve done. We try our best to deliver a great customer experience, and we love to hear how well we’ve done. However, we understand that sometimes things go wrong, and we want to hear about that too so we can make things right.PERSISTENT DEBT
You can use the Calculator below to work out a monthly amount that ultimately helps to bring your account out of Persistent Debt. If you are concerned about your financial situation please contact us on 0371 376 9214 to speak to our Customer Support Team. You could also contact one of the organisations at the bottom of this page that offer freeOUR PARTNERS
*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.REGISTER - CREATION
Register. Already have an account? Login to your account. Our online account management service, My Account is the simple way to manage your account whenever and wherever it suits you. CONTACT US - CREATION If you have any queries about your account, please contact us using the contact form below. Alternatively, if you'd like to speak to us directly about your account, we'd be happy to help. HOW DO I ACTIVATE MY CARD? How do I activate my card? Creation credit cards are posted to you unactivated for your security. To start using your card you must register and log in to your Online Account Manager, My Account, where you can activate and manage your card 24/7 from anywhere in the world. Alternatively you can also call our Credit Card team on 0371 376 9214 and follow the instructions. WHY IS CREATION ON MY BANK STATEMENT? Creation will appear on your bank statement in relation to your regular finance payment amount. It can be confusing as you are likely to remember the retailer that you purchased through, rather than Creation who are providing your finance. To find out what agreement you have with us, please locate the reference number next to theamount on your
COOKIES ON OUR WEBSITE We use cookies on our website. They help us to know a little bit about you and how you use our website, so we can improve our browsing experience and marketing - both for you and for others. They are stored locally on your device. To accept cookies continue browsing as normal. Or go to the cookies policy for more information and preferences. Accept and close this banner Contact us FAQs _ _ -------------------------* Home __
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PLEASE ONLY CALL IF IT’S URGENT SO WE CAN HELP THOSE MOST IN NEED.CORONAVIRUS
We are here to support you through these uncertain times.Get latest guidance
INTRODUCING THE NEW CREATION MOBILE APP Go to the Apple App Store or Google Play Store and download it today CREATION PERSONAL LOANS Planning a big purchase?WE CAN HELP.
Find out more
CREATION CREDIT CARDS Check your eligibility with no impact on your credit file Choose a card and check now FREQUENTLY ASKED QUESTIONS Learn more about Loans, Credit Cards and Financial Agreements.Find out more
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LOANS
EXISTING ELIGIBLE CUSTOMERS ONLY Remember to have your personal code readyFind out more
CREDIT CARDS
Take a look at our range of credit cards and choose the right one foryou.
Find out more
WELCOME TO CREATION
At Creation, we’re the power behind some of the UK’s best known high street brands. We’re part of global banking group BNP Paribas, one of the strongest banks in the world.QUICK LINKS
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Who are Creation?
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SOME OF OUR PARTNERSUSEFUL LINKS
* Customer Care
* Know Your Customer * Data Protection Notice * Data Subject Rights Request * Modern Slavery Statement* Open Banking
* FLA Lending Code
* Cookie Policy
* Terms and Conditions* Accessibility
* Persistent Debt
GET IN TOUCH
Card customers
0371 376 9214*
Loans customers
0371 402 3419*
Finance agreement customers0371 402 8905*
Insurance (incl. motor)Â customers0371 376 9200*
Motor finance agreement customers0371 512 1983*
*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator. Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 4th - 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited.© Creation 2020
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