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LAUCHLAN
Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
IDEAS TO ATTRACT AND RETAIN MILLENNIAL AND GEN-Z TALENT INAUTHOR:DEREK DU PREEZ
(Image by StartupStockPhotos from Pixabay ) Earlier this week I wrote about how COVID-19 has reinforced the view amongst Gen-Z and Millennials that the ‘system of work' is broken for them.Whilst the baby boomer generation seems more inclined to want to return to normal as the vaccine rollout takes shape, Gen-Z and Millennial workers have had a wake up call that change can in fact happenIT TAKES A VILLAGE
The COVID-19 crisis and the consequent shift to online has thrown up a number of e-commerce successes across multiple retail categories. Some of these have been predictable - groceries, home entertainment, fitness products etc - while others have perhaps been a little more unexpected. As diginomica has noted, there’s been a big digital uptick in DIY and home makeover, while on a similar PFIZER MODERNISES DRUG DEVELOPMENT PROJECT MANAGEMENT WITH Pfizer modernises drug development project management with Pega. Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management. If you hadn't heard of Pfizer a year ago, you almostcertainly have now.
TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. THE FUTURE OF WORK'S DIVERSITY CHALLENGE BITCOIN'S DAMAGE TO THE PLANET Summary: There's good reason for environmental campaigners and academics to worry about the effects of Bitcoin, cryptocurrencies, and Blockchain on the planet, not to mention on geopolitics and the distribution of wealth.DEN HOWLETT
Den Howlett. Following 20+ years in finance and IT related roles, Den Howlett became a freelance writer/analyst/commenter specialising in enterprise IT. He has been calling the vendors to account ever since. dahowlett. Follow @dahowlett. LinkedIn profile. ETHICAL CONCERNS AROUND HEALTHCARE DATA EXPLOITATION While this study was based on US stats, the ethical questions surrounding the impact of AI and other tech on health data privacy is a global concern. In the UK, legislators are demanding an explanation from Google’s DeepMind AI operation as to why it is transferring control of Streams, a digital health app it developed using NHSidentifiable
DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM Avoiding post-pandemic growing pains - the Safeguard strategy. Coming out of the pandemic, many companies are looking to expand. But the question is how to do this in a smart way. Here’s a take on the challenges with expanding on payroll, HR, analytics and more. SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'SAUTHOR: STUARTLAUCHLAN
Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
IDEAS TO ATTRACT AND RETAIN MILLENNIAL AND GEN-Z TALENT INAUTHOR:DEREK DU PREEZ
(Image by StartupStockPhotos from Pixabay ) Earlier this week I wrote about how COVID-19 has reinforced the view amongst Gen-Z and Millennials that the ‘system of work' is broken for them.Whilst the baby boomer generation seems more inclined to want to return to normal as the vaccine rollout takes shape, Gen-Z and Millennial workers have had a wake up call that change can in fact happenIT TAKES A VILLAGE
The COVID-19 crisis and the consequent shift to online has thrown up a number of e-commerce successes across multiple retail categories. Some of these have been predictable - groceries, home entertainment, fitness products etc - while others have perhaps been a little more unexpected. As diginomica has noted, there’s been a big digital uptick in DIY and home makeover, while on a similar PFIZER MODERNISES DRUG DEVELOPMENT PROJECT MANAGEMENT WITH Pfizer modernises drug development project management with Pega. Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management. If you hadn't heard of Pfizer a year ago, you almostcertainly have now.
TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. THE FUTURE OF WORK'S DIVERSITY CHALLENGE BITCOIN'S DAMAGE TO THE PLANET Summary: There's good reason for environmental campaigners and academics to worry about the effects of Bitcoin, cryptocurrencies, and Blockchain on the planet, not to mention on geopolitics and the distribution of wealth.DEN HOWLETT
Den Howlett. Following 20+ years in finance and IT related roles, Den Howlett became a freelance writer/analyst/commenter specialising in enterprise IT. He has been calling the vendors to account ever since. dahowlett. Follow @dahowlett. LinkedIn profile. ETHICAL CONCERNS AROUND HEALTHCARE DATA EXPLOITATION While this study was based on US stats, the ethical questions surrounding the impact of AI and other tech on health data privacy is a global concern. In the UK, legislators are demanding an explanation from Google’s DeepMind AI operation as to why it is transferring control of Streams, a digital health app it developed using NHSidentifiable
BITCOIN’S INFLUENCE GROWS, WHILE OUTAGE TAKES STRIPE OFFLINE We take a look at the latest developments in digital and alternative finance. Q: Who’s coining it? A: El Salvador! (Image by Darwin Laganzon from Pixabay ) It has been a rollercoaster week for alternative finance and the digital economy - in a year of rollercoaster weeks. The first national THE RISE OF PODCASTS AND EPISODIC CONTENT Every business is starting a podcast - your business is probably next. But not so fast. Podcasts aren't the only episodic content to consider. And with so much episodic content, you'll want to consider these points to stand out from the pack. Podcasts are SALESFORCE LAUNCHES AI-POWERED RELATIONSHIP RESEARCH AS (Product screengrab via Salesforce) Amidst a splurge of new product announcements to coincide with its Industries Summit today, Salesforce has unveiled a new AI-powered assistant that helps B2B salespeople discover connections that will help them close deals faster. We spoke to Jason Briggs, Senior Director of Product Management, about Einstein Relationship Insights (ERI) and how it will CISCO TARGETS HYBRID WORKING AND EVENTS WITH WEBEX REBRAND (Screengrab from Cisco McClaren video) While some — wrongly, in our view — are forecasting the imminent return of the five-day office week, Cisco today announced a new set of Webex features designed to support a permanently hybrid work pattern.Unveiling a new brand image at the same time, Webex is betting on a future in which team collaboration and business events will always have at HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt LEVI’S VIRTUAL AGENT FINDS SUCCESS BY INTEGRATING WITH As such, Levi decided to make use of a virtual agent that integrated with systems mentioned above, to deflect tickets and free up time for real life agents to focus on bigger issues during the pandemic. To better understand what the virtual agent should focus on, Hellman used data within ServiceNow to assess where there was the most demand. NOW MICROSOFT TEAMS IS AN APP PLATFORM WITH ITS OWN BUILT (via Microsoft) Two weeks ago, Microsoft outclassed video meetings rival Zoom with a raft of enhancements to the video meetings in its Teams collaboration tool. Today at the opening of its Microsoft Inspire virtual event for partners, the company struck back against messaging rival Slack, upgrading the low-code automation capabilities of Teams with the launch of a built-in database called THE FUTURE OF WORK'S DIVERSITY CHALLENGE While a post-pandemic shift to hybrid remote/office working models seems inevitable, there are a number of unintended consequences that organizations need to get to grips with in the emerging Vaccine Economy world of work, not least around gender divide implications.DIGITAL BANKING
There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up from 46% a year ago. M&S PUTS TEAMS ON THE RETAIL FRONTLINE TO STREAMLINE IN (Marks and Spencer) UK-based retail chain Marks and Spencer is one of those retailers that came late to digital, finally taking the first steps in its digital-first transformation in 2019.Among these was an initial roll-out of Microsoft Teams as a platform for delivering communications and applications to staff in its stores. DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM Avoiding post-pandemic growing pains - the Safeguard strategy. Coming out of the pandemic, many companies are looking to expand. But the question is how to do this in a smart way. Here’s a take on the challenges with expanding on payroll, HR, analytics and more. SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'SAUTHOR: STUARTLAUCHLAN
Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees.IT TAKES A VILLAGE
The COVID-19 crisis and the consequent shift to online has thrown up a number of e-commerce successes across multiple retail categories. Some of these have been predictable - groceries, home entertainment, fitness products etc - while others have perhaps been a little more unexpected. As diginomica has noted, there’s been a big digital uptick in DIY and home makeover, while on a similar HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt HOW TO RE-ENGINEER BUSINESS PROCESSES IN UNCERTAIN TIMES Summary: Business process change is hard but the pandemic provides a forced opportunity to rethink what we do. Here's why and how. Volunteer food packing (Simon Griffiths) Ask any business process consultant to identify the hardest part of their job and almost universally they will tell you it is the change management element. THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges. DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM Avoiding post-pandemic growing pains - the Safeguard strategy. Coming out of the pandemic, many companies are looking to expand. But the question is how to do this in a smart way. Here’s a take on the challenges with expanding on payroll, HR, analytics and more. SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'SAUTHOR: STUARTLAUCHLAN
Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees.IT TAKES A VILLAGE
The COVID-19 crisis and the consequent shift to online has thrown up a number of e-commerce successes across multiple retail categories. Some of these have been predictable - groceries, home entertainment, fitness products etc - while others have perhaps been a little more unexpected. As diginomica has noted, there’s been a big digital uptick in DIY and home makeover, while on a similar HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt HOW TO RE-ENGINEER BUSINESS PROCESSES IN UNCERTAIN TIMES Summary: Business process change is hard but the pandemic provides a forced opportunity to rethink what we do. Here's why and how. Volunteer food packing (Simon Griffiths) Ask any business process consultant to identify the hardest part of their job and almost universally they will tell you it is the change management element. THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges. HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt WHAT IS THE OFFICE ACTUALLY GOOD FOR? QUESTIONING 16 hours ago · Why is culture-building dependent on water coolers? Is the centralized office a failure of imagination, or the key to sparking collaboration amongst Zoom-fatigued workers? Here's a roundup of Big Tech return-to-office news - and my own twist on the future ofwork.
THE FUTURE OF WORK'S DIVERSITY CHALLENGE While a post-pandemic shift to hybrid remote/office working models seems inevitable, there are a number of unintended consequences that organizations need to get to grips with in the emerging Vaccine Economy world of work, not least around gender divide implications. SALESFORCE INDUSTRIES SUMMIT 1 day ago · Salesforce's Industries Summit threw up product strategy pitches and customer use case exemplars. That's really our focus with the Salesforce industry solutions - we want to make it easy to digitally transform now. So said Salesforce Chief Operating OfficerBret Taylor as
PFIZER MODERNISES DRUG DEVELOPMENT PROJECT MANAGEMENT WITH Pfizer modernises drug development project management with Pega. Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management. If you hadn't heard of Pfizer a year ago, you almostcertainly have now.
IS THE TRADITIONAL OFFICE DEAD? EXPERTS PREDICT MAJOR But this vision does not mean the traditional office is dead. In the interim at least, working is likely to be staggered between some employees working on site and some working from home. As the report points out: If companies make no change in enabling flexible working, they could see footprint size increase by 15-20% as aresult
THE RISE OF PODCASTS AND EPISODIC CONTENT 1 day ago · Every business is starting a podcast - your business is probably next. But not so fast. Podcasts aren't the only episodic content to consider. And with so much episodic content, you'll want to consider these points to stand out from the pack. Podcasts are NOW MICROSOFT TEAMS IS AN APP PLATFORM WITH ITS OWN BUILT (via Microsoft) Two weeks ago, Microsoft outclassed video meetings rival Zoom with a raft of enhancements to the video meetings in its Teams collaboration tool. Today at the opening of its Microsoft Inspire virtual event for partners, the company struck back against messaging rival Slack, upgrading the low-code automation capabilities of Teams with the launch of a built-in database called CISCO TARGETS HYBRID WORKING AND EVENTS WITH WEBEX REBRAND (Screengrab from Cisco McClaren video) While some — wrongly, in our view — are forecasting the imminent return of the five-day office week, Cisco today announced a new set of Webex features designed to support a permanently hybrid work pattern.Unveiling a new brand image at the same time, Webex is betting on a future in which team collaboration and business events will always have at SALESFORCE LAUNCHES AI-POWERED RELATIONSHIP RESEARCH AS (Product screengrab via Salesforce) Amidst a splurge of new product announcements to coincide with its Industries Summit today, Salesforce has unveiled a new AI-powered assistant that helps B2B salespeople discover connections that will help them close deals faster. We spoke to Jason Briggs, Senior Director of Product Management, about Einstein Relationship Insights (ERI) and how it will DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM Avoiding post-pandemic growing pains - the Safeguard strategy. Coming out of the pandemic, many companies are looking to expand. But the question is how to do this in a smart way. Here’s a take on the challenges with expanding on payroll, HR, analytics and more. SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'S Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
LEVI’S VIRTUAL AGENT FINDS SUCCESS BY INTEGRATING WITH As such, Levi decided to make use of a virtual agent that integrated with systems mentioned above, to deflect tickets and free up time for real life agents to focus on bigger issues during the pandemic. To better understand what the virtual agent should focus on, Hellman used data within ServiceNow to assess where there was the most demand. TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. IDEAS TO ATTRACT AND RETAIN MILLENNIAL AND GEN-Z TALENT INAUTHOR:DEREK DU PREEZ
(Image by StartupStockPhotos from Pixabay ) Earlier this week I wrote about how COVID-19 has reinforced the view amongst Gen-Z and Millennials that the ‘system of work' is broken for them.Whilst the baby boomer generation seems more inclined to want to return to normal as the vaccine rollout takes shape, Gen-Z and Millennial workers have had a wake up call that change can in fact happen HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt PFIZER MODERNISES DRUG DEVELOPMENT PROJECT MANAGEMENT WITH Pfizer modernises drug development project management with Pega. Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management. If you hadn't heard of Pfizer a year ago, you almostcertainly have now.
THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges. ETHICAL CONCERNS AROUND HEALTHCARE DATA EXPLOITATION While this study was based on US stats, the ethical questions surrounding the impact of AI and other tech on health data privacy is a global concern. In the UK, legislators are demanding an explanation from Google’s DeepMind AI operation as to why it is transferring control of Streams, a digital health app it developed using NHSidentifiable
CATH EVERETT
Cath Everett. Cath Everett has been a journalist and editor for nearly 30 years. She specializes in workplace, leadership and organizational culture issues, but also writes about the impact of technology on business and society. https://catheverett.wordpress.com. DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM Avoiding post-pandemic growing pains - the Safeguard strategy. Coming out of the pandemic, many companies are looking to expand. But the question is how to do this in a smart way. Here’s a take on the challenges with expanding on payroll, HR, analytics and more. SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'S Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
LEVI’S VIRTUAL AGENT FINDS SUCCESS BY INTEGRATING WITH As such, Levi decided to make use of a virtual agent that integrated with systems mentioned above, to deflect tickets and free up time for real life agents to focus on bigger issues during the pandemic. To better understand what the virtual agent should focus on, Hellman used data within ServiceNow to assess where there was the most demand. TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. IDEAS TO ATTRACT AND RETAIN MILLENNIAL AND GEN-Z TALENT INAUTHOR:DEREK DU PREEZ
(Image by StartupStockPhotos from Pixabay ) Earlier this week I wrote about how COVID-19 has reinforced the view amongst Gen-Z and Millennials that the ‘system of work' is broken for them.Whilst the baby boomer generation seems more inclined to want to return to normal as the vaccine rollout takes shape, Gen-Z and Millennial workers have had a wake up call that change can in fact happen HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt PFIZER MODERNISES DRUG DEVELOPMENT PROJECT MANAGEMENT WITH Pfizer modernises drug development project management with Pega. Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management. If you hadn't heard of Pfizer a year ago, you almostcertainly have now.
THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges. ETHICAL CONCERNS AROUND HEALTHCARE DATA EXPLOITATION While this study was based on US stats, the ethical questions surrounding the impact of AI and other tech on health data privacy is a global concern. In the UK, legislators are demanding an explanation from Google’s DeepMind AI operation as to why it is transferring control of Streams, a digital health app it developed using NHSidentifiable
CATH EVERETT
Cath Everett. Cath Everett has been a journalist and editor for nearly 30 years. She specializes in workplace, leadership and organizational culture issues, but also writes about the impact of technology on business and society. https://catheverett.wordpress.com. HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt DRIVE VALUE FOR YOUR ORGANIZATION WITH E-AUCTIONS 16 hours ago · Business spend management has seen a transformation, with digitizing and sourcing a natural priority. Coupa's Michael Schanker talks to author Jacob Larsen, Director of Digital Procurement at Maersk, on using e-auctions to increase agility in sourcing. Since the onset of the global pandemicGOOGLE CLOUD
1 day ago · Google Cloud Digital Manufacturer Summit is an executive focused EMEA event about digital transformation for manufacturers and logistics companies, and Google Cloud capabilities and solutions that support them.. Together we can transform the future of our industry. Hear from manufacturers who are boosting productivity across their enterprises with digital solutions powered by AI and analytics. BITCOIN’S INFLUENCE GROWS, WHILE OUTAGE TAKES STRIPE OFFLINE 18 hours ago · We take a look at the latest developments in digital and alternative finance. Q: Who’s coining it? A: El Salvador! (Image by Darwin Laganzon from Pixabay ) It has been a rollercoaster week for alternative finance and the digital economy - in a year of rollercoaster weeks. The first national THE RISE OF PODCASTS AND EPISODIC CONTENT 10 hours ago · Every business is starting a podcast - your business is probably next. But not so fast. Podcasts aren't the only episodic content to consider. And with so much episodic content, you'll want to consider these points to stand out from the pack. Podcasts are CISCO TARGETS HYBRID WORKING AND EVENTS WITH WEBEX REBRAND (Screengrab from Cisco McClaren video) While some — wrongly, in our view — are forecasting the imminent return of the five-day office week, Cisco today announced a new set of Webex features designed to support a permanently hybrid work pattern.Unveiling a new brand image at the same time, Webex is betting on a future in which team collaboration and business events will always have at ASANA PARTNERS WITH VIMEO TO BRING ASYNC VIDEO MESSAGING 7 hours ago · (Asana screenshot) Fresh from posting strong Q1 numbers last week, work management platform Asana this week is getting a march on rivals with the launch of a new feature that lets users record video messages for colleagues to view on-demand. Similar capabilities are on the roadmap of several other digital teamwork players — Slack has been talking about it for ages — but Asana isnow
HOW CANADIAN AI START-UP BLUEDOT SPOTTED CORONAVIRUS BlueDot Explorer. On December 30, 2019, BlueDot, a Toronto-based startup that uses a platform built around artificial intelligence, machine learning and big data to track and predict the outbreak and spread of infectious diseases, alerted its private sector and government clients about a cluster of “unusual pneumonia” cases happening around a market in Wuhan, China. GIVING EVERYONE A BIRD'S EYE VIEW OF SUPPLY CHAIN PLANNING The Big Ideas in Supply Chain Summit from Kinaxis showcases modern day solutions that can accelerate your supply chain transformation. If you want to be ready for any future and seize the vast opportunities out there, now is the time to accelerate your digital transformation journey and maintain competitive advantage. ZUORA CFO TODD MCELHATTON ON HELPING BRANDS SUCCEED WITH We caught up with Zuora CFO Todd McElhatton one year after he took over the reins to get his take on the current state of subscription models in the enterprise Todd McElhatton, Zuora (screengrab from Zoom call ) Interest in subscription business models has been rising forseveral years, as
DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM How AI is helping you get your burger on time. The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.GOOGLE CLOUD
Google Cloud Digital Manufacturer Summit is an executive focused EMEA event about digital transformation for manufacturers and logistics companies, and Google Cloud capabilities and solutions that support them.. Together we can transform the future of our industry. Hear from manufacturers who are boosting productivity across their enterprises with digital solutions powered by AI and analytics. HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'S Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
NONPROFIT FINANCE IN 2021 TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. IDEAS TO ATTRACT AND RETAIN MILLENNIAL AND GEN-Z TALENT INAUTHOR:DEREK DU PREEZ
(Image by StartupStockPhotos from Pixabay ) Earlier this week I wrote about how COVID-19 has reinforced the view amongst Gen-Z and Millennials that the ‘system of work' is broken for them.Whilst the baby boomer generation seems more inclined to want to return to normal as the vaccine rollout takes shape, Gen-Z and Millennial workers have had a wake up call that change can in fact happenDIGITAL BANKING
There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up from 46% a year ago. THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges.EVERY LITTLE HELPS
(via Tesco ) The Coronavirus crisis has driven a boom in consumers engaging with online ordering and delivery services from supermarkets, but also resulted in the supply chain and fulfilment capacity of those retailers coming under horrendous pressure.. The past couple of weeks has seen some stabilization of the situation as major brands put in place strategies to cope with panic buying, stock DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRM How AI is helping you get your burger on time. The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.GOOGLE CLOUD
Google Cloud Digital Manufacturer Summit is an executive focused EMEA event about digital transformation for manufacturers and logistics companies, and Google Cloud capabilities and solutions that support them.. Together we can transform the future of our industry. Hear from manufacturers who are boosting productivity across their enterprises with digital solutions powered by AI and analytics. HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt SHELL REPLACES SERVICENOW WITH...SERVICENOW, BUT THERE'S Shell started working with ServiceNow around four years ago, he explains: When we first started with ServiceNow, we had 32 tools spread across IT, we had lots of data issues, we had a dispersed IT environment that was really quite hard for us to change, modernize and improve upon. We first replaced those 32 tools with an ITSMdeployment.
NONPROFIT FINANCE IN 2021 TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. IDEAS TO ATTRACT AND RETAIN MILLENNIAL AND GEN-Z TALENT INAUTHOR:DEREK DU PREEZ
(Image by StartupStockPhotos from Pixabay ) Earlier this week I wrote about how COVID-19 has reinforced the view amongst Gen-Z and Millennials that the ‘system of work' is broken for them.Whilst the baby boomer generation seems more inclined to want to return to normal as the vaccine rollout takes shape, Gen-Z and Millennial workers have had a wake up call that change can in fact happenDIGITAL BANKING
There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up from 46% a year ago. THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges.EVERY LITTLE HELPS
(via Tesco ) The Coronavirus crisis has driven a boom in consumers engaging with online ordering and delivery services from supermarkets, but also resulted in the supply chain and fulfilment capacity of those retailers coming under horrendous pressure.. The past couple of weeks has seen some stabilization of the situation as major brands put in place strategies to cope with panic buying, stockGOOGLE CLOUD
Google Cloud Digital Manufacturer Summit is an executive focused EMEA event about digital transformation for manufacturers and logistics companies, and Google Cloud capabilities and solutions that support them.. Together we can transform the future of our industry. Hear from manufacturers who are boosting productivity across their enterprises with digital solutions powered by AI and analytics. THOSE PUSHING RETURN OF THE FIVE DAY OFFICE WEEK WILL LOSE 1 day ago · A report this morning on the BBC has argued that the five day office week will return ‘within two years’. This thinking is lazy at best, embarrassing at worst. (Photo by kate.sade on Unsplash) One of the lessons I thought we had learnt during the COVID-19 pandemic is that a company is nothing CISCO TARGETS HYBRID WORKING AND EVENTS WITH WEBEX REBRAND 15 hours ago · (Screengrab from Cisco McClaren video) While some — wrongly, in our view — are forecasting the imminent return of the five-day office week, Cisco today announced a new set of Webex features designed to support a permanently hybrid work pattern.Unveiling a new brand image at the same time, Webex is betting on a future in which team collaboration and business events willalways have at
WHY ARE SALES LEADERS TAKING OVER SERVICE? 3 hours ago · Sales DNA and the heart of service can seem like polar opposites - but the benefits of combining the two can make all the difference. Coen Jeukens of ServiceMax shares his experiences of making sales and service work in collaboration. For a couple of years now, I’ve been writing about the SAINSBURY'S CHALLENGE Sainsbury’s just turned in a full year loss of £261 million, a shortfall attributed to restructuring costs, but also to COVID-related expenses. So striking that elusive omni-channel balance is going to be crucial moving forward, as CEO Simon Roberts acknowledges when he notes: Our technology and digital capabilities have rapidly scaled COUPA CEO ROB BERNSHTEYN 1 day ago · The Vaccine Economy is set to pick up, but organizations need to remember the learnings about the importance of spend management. It is often heard category winners don't build solutions that customers want, they build solutions that customers maynot
LEVI’S VIRTUAL AGENT FINDS SUCCESS BY INTEGRATING WITH As such, Levi decided to make use of a virtual agent that integrated with systems mentioned above, to deflect tickets and free up time for real life agents to focus on bigger issues during the pandemic. To better understand what the virtual agent should focus on, Hellman used data within ServiceNow to assess where there was the most demand. CLOUD'S INDUSTRIAL REVOLUTION 7 hours ago · Putting the shift to industry clouds into context, Salesforce CPO David Schmaier makes the case for why customers want vertically-focused solutions. I think this is the future of where the whole industry is going - if you have the choice between industry-specific and not, why wouldn't you choose the GIVING EVERYONE A BIRD'S EYE VIEW OF SUPPLY CHAIN PLANNING The Big Ideas in Supply Chain Summit from Kinaxis showcases modern day solutions that can accelerate your supply chain transformation. If you want to be ready for any future and seize the vast opportunities out there, now is the time to accelerate your digital transformation journey and maintain competitive advantage. NOW MICROSOFT TEAMS IS AN APP PLATFORM WITH ITS OWN BUILT (via Microsoft) Two weeks ago, Microsoft outclassed video meetings rival Zoom with a raft of enhancements to the video meetings in its Teams collaboration tool. Today at the opening of its Microsoft Inspire virtual event for partners, the company struck back against messaging rival Slack, upgrading the low-code automation capabilities of Teams with the launch of a built-in database called DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRMDIGINOMICA REVIEWS How AI is helping you get your burger on time. The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer. HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges. IS THE TRADITIONAL OFFICE DEAD? EXPERTS PREDICT MAJOR But this vision does not mean the traditional office is dead. In the interim at least, working is likely to be staggered between some employees working on site and some working from home. As the report points out: If companies make no change in enabling flexible working, they could see footprint size increase by 15-20% as aresult
DEN HOWLETT
Den Howlett. Following 20+ years in finance and IT related roles, Den Howlett became a freelance writer/analyst/commenter specialising in enterprise IT. He has been calling the vendors to account ever since. dahowlett. Follow @dahowlett. LinkedIn profile. AUTHENTICITY IS THE NEW BULLSHIT I call it hypocrisy. Just like how Rupert Murdoch seems to have gotten caught out . Be that as it may, Authenticity is The New Bullshit is the latest title in Hugh MacLeod's portfolio. It is a MUST READ for anyone thinking about the digital enterprise. The subtext is 'how not to suck.'. I like that idea. THINKING DIFFERENTLY Organizations need this neurodiversity in the same way they’ve already recognized the power of diversity in areas such as gender or ethnicity. The accepted wisdom is that having an organization with diversity of thought, which comes from employing people with different experiences and backgrounds, increases innovation and creativity. EASTMAN CHEMICAL MAINTENANCE MOBILITY One of the key drivers behind selecting Neptune Software was the ability to take advantage of offline capabilities. The other main driver was the ability for Neptune to build processes that mirrored the way Eastman Chemical has customized its back end systems. This might seem antithetical when considering a program of modernizationbut there
SAP TO ACQUIRE CALLIDUSCLOUD, BEEFS OUT CX AND LMS OFFERINGSSAP LITMOS LMSSAP LITMOS APPSAP LITMOS FOR WINDOWSSAP LITMOS REVIEWS SAP to acquire CallidusCloud, beefs out CX and LMS offerings. SAP made a surprise acquisition in snagging CallidusCloud in a deal worth $2.4 billion. Here's my initial take. In a move that caught this commenter by surprise but which certainly blew the early morning cobwebs out of the eyes, SAP has acquired CallidusCloud, known for its sales DIGINOMICA - BUSINESS INSIGHTS FOR THE DIGITAL ENTERPRISEPARTNERSCOVID-19EVENTSERPHCMCRMDIGINOMICA REVIEWS How AI is helping you get your burger on time. The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer. HOW BUSINESS ADAPTED How business adapted - COVID-19 case studies. Over the past few months diginomica has been documenting how companies are adapting to the COVID-19 pandemic. Here are our top picks. Since the COVID-19 pandemic gripped the world earlier this year and countries went into nationwide lockdowns, businesses (where possible) have had to quickly adapt TOP 6 SMART MANUFACTURING TECH TRENDS THAT ARE HERE TO Cobots become a must-have accessory. Cobots are another technology that will become more popular on plant floors in 2021 as companies grapple with growing production amid social distancing requirements. The disruption COVID-19 caused led to the mass deployment of cobots on factory floors to support social distancing among human employees. THE 10 PRINCIPLES OF OBSERVABILITY FOR MODERN APPLICATIONS Observability is an increasingly important concept for enterprise technology teams. That's because, even as the rise of new technologies and approaches — the cloud, DevOps, microservices, containers and container orchestration, serverless, and more — are helping to increase velocity and reduce friction in getting from code to production, they're also creating complex new challenges. IS THE TRADITIONAL OFFICE DEAD? EXPERTS PREDICT MAJOR But this vision does not mean the traditional office is dead. In the interim at least, working is likely to be staggered between some employees working on site and some working from home. As the report points out: If companies make no change in enabling flexible working, they could see footprint size increase by 15-20% as aresult
DEN HOWLETT
Den Howlett. Following 20+ years in finance and IT related roles, Den Howlett became a freelance writer/analyst/commenter specialising in enterprise IT. He has been calling the vendors to account ever since. dahowlett. Follow @dahowlett. LinkedIn profile. AUTHENTICITY IS THE NEW BULLSHIT I call it hypocrisy. Just like how Rupert Murdoch seems to have gotten caught out . Be that as it may, Authenticity is The New Bullshit is the latest title in Hugh MacLeod's portfolio. It is a MUST READ for anyone thinking about the digital enterprise. The subtext is 'how not to suck.'. I like that idea. THINKING DIFFERENTLY Organizations need this neurodiversity in the same way they’ve already recognized the power of diversity in areas such as gender or ethnicity. The accepted wisdom is that having an organization with diversity of thought, which comes from employing people with different experiences and backgrounds, increases innovation and creativity. EASTMAN CHEMICAL MAINTENANCE MOBILITY One of the key drivers behind selecting Neptune Software was the ability to take advantage of offline capabilities. The other main driver was the ability for Neptune to build processes that mirrored the way Eastman Chemical has customized its back end systems. This might seem antithetical when considering a program of modernizationbut there
SAP TO ACQUIRE CALLIDUSCLOUD, BEEFS OUT CX AND LMS OFFERINGSSAP LITMOS LMSSAP LITMOS APPSAP LITMOS FOR WINDOWSSAP LITMOS REVIEWS SAP to acquire CallidusCloud, beefs out CX and LMS offerings. SAP made a surprise acquisition in snagging CallidusCloud in a deal worth $2.4 billion. Here's my initial take. In a move that caught this commenter by surprise but which certainly blew the early morning cobwebs out of the eyes, SAP has acquired CallidusCloud, known for its sales GET LEGACY ERP IN THE FAST LANE TO MODERN INFRASTRUCTURE Legacy tech doesn't have to be consigned to the enterprise scrap heap in the sky. Dr Stefan Sigg of Software AG shares three practical steps to preserve the value and data of historical investments with APIs. Every business has invested countless sums in technology over the years. Since the Harvard IS THE TRADITIONAL OFFICE DEAD? EXPERTS PREDICT MAJOR But this vision does not mean the traditional office is dead. In the interim at least, working is likely to be staggered between some employees working on site and some working from home. As the report points out: If companies make no change in enabling flexible working, they could see footprint size increase by 15-20% as aresult
GIVING EVERYONE A BIRD'S EYE VIEW OF SUPPLY CHAIN PLANNING 1 day ago · The Big Ideas in Supply Chain Summit from Kinaxis showcases modern day solutions that can accelerate your supply chain transformation. If you want to be ready for any future and seize the vast opportunities out there, now is the time to accelerate your digital transformation journey and maintain competitive advantage. HOW CALM IS USING MACHINE LEARNING TO KEEP US ALL MELLOW Meditation, wellness and sleep app Calm is using Amplitude to increase engagement and customer retention. (Image sourced via Calm) With a mission is to make the world "happier and healthier" by helping people prioritise mental health and claiming to be ENTERPRISE HITS AND MISSES 22 hours ago · Lead story - Are you ready to break your marketing and do something better? MyPOV: After another batch of mediocre virtual events, yeah, let's break sh!t.I'm ready for marketers to accept that brandcasting is a failed virtual premise break a few things also. Barb's piece looks at the lessons from a recent event, Breaksh!t, where nine marketing experts shared one thing thatmarketers should
MONDAY MORNING MOAN
23 hours ago · The UK is claiming credit for winning G7 agreement on a minimum tax rate for the digital economy. Peace in our time! (That worked out well last time) Hurrah! With one bound, the problem of taxing digital giants fairly has been solved and the likes of WELCOME TO THE REVENUE MARKETING ERA We’ve entered the era of Revenue Marketing - or at least we should have done, in theory. But what does it mean to be revenue-focused and what practical changes does it require of the marketing department? David Cancel, CEO of Drift, explains marketing AMERICAN EXPRESS HAS REVOLUTIONIZED ITS CREDIT CHECKS WITH 1 day ago · Payments giant American Express confirms AI is proving helpful, but keeps its ‘cards’ about what tools and software choices it has made to get there very close to its chest (Image soured via American Express website) American Express (Amex) is a HOW MARS PUT CUSTOMER INSIGHTS FIRST AND FLIPPED ITS The Big Ideas in Supply Chain Summit from Kinaxis showcases modern day solutions that can accelerate your supply chain transformation. If you want to be ready for any future and seize the vast opportunities out there, now is the time to accelerate your digital transformation journey and maintain competitive advantage. NOW MICROSOFT TEAMS IS AN APP PLATFORM WITH ITS OWN BUILT (via Microsoft) Two weeks ago, Microsoft outclassed video meetings rival Zoom with a raft of enhancements to the video meetings in its Teams collaboration tool. Today at the opening of its Microsoft Inspire virtual event for partners, the company struck back against messaging rival Slack, upgrading the low-code automation capabilities of Teams with the launch of a built-in database called Skip to main contentABOUT MENU
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