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GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of the needs of more than 1 billion people globally with disabilities or impairments. Everyone can get involved through publishing posts and attending and contributing to events about accessibility. CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Creating an open and inclusive environment with our clients. Kath Cooper. 13 August 2019. The language we use should never, deliberately or otherwise, exclude people. At dxw, we have a responsibility to make sure the people and organisations we work with understand the value of what we do and how we do things. We do this by sharing our progress GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY ANDSEE MORE ONDXW.COM
MAKING BETTER ROADMAPS Making better roadmaps. John Waterworth. Lucy Taylor. 9 March 2020. We want to get everyone on the same page about goals, activities, risks, and dependencies. Last year at dxw, we started using a new set of questions and a new workshop format to kick off our discoveries. Since then, we’ve been working to improve the questions and the workshop HOW TO IMPROVE DIGITAL COLLABORATION BETWEEN LOCAL Exploring how to improve digital collaboration between local authorities. We identified the need for a collaboration service where local authorities can share work, ask questions, and connect with peers. There are more than 300 local authorities in the UK, often providing similar services like bin collections and housing repairs. OUR APPROACH TO MEASURING DIGITAL CAPABILITY AND WHY IT’S Our approach to measuring digital capability and why it’s important. We work with public sector organisations to help them understand their digital maturity. What digital maturity means to us is the capability of an organisation to design and deliver change that meets their goals and the needs of their users. It’s about both people – the SOME ALTERNATIVES TO USING PERSONAS RESEARCHING AND DESIGNING FOR VULNERABLE GROUPS Researching and designing for vulnerable groups. We’re likely to do more design for vulnerable groups in future, so we’re keen to keep learning. Making sure the services we help to create work for everyone is really important to us at dxw. Research and design will sometimes include working with vulnerable groups. BUILDING A COLLABORATIVE RELATIONSHIP BETWEEN CLIENT ANDSEE MORE ONDXW.COM
HOW TO WRITE INCLUSIVE JOB DESCRIPTIONS A major factor in creating diverse and inclusive teams is your hiring process, and that process starts with your job description. It takes care to write a job description well. That care is more than running it through language analysers like Hemmingway, alex, the Gender Decoder, and Textio. Tools like those will help you write usingsimpler
GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of the needs of more than 1 billion people globally with disabilities or impairments. Everyone can get involved through publishing posts and attending and contributing to events about accessibility. CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Creating an open and inclusive environment with our clients. Kath Cooper. 13 August 2019. The language we use should never, deliberately or otherwise, exclude people. At dxw, we have a responsibility to make sure the people and organisations we work with understand the value of what we do and how we do things. We do this by sharing our progress GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY ANDSEE MORE ONDXW.COM
MAKING BETTER ROADMAPS Making better roadmaps. John Waterworth. Lucy Taylor. 9 March 2020. We want to get everyone on the same page about goals, activities, risks, and dependencies. Last year at dxw, we started using a new set of questions and a new workshop format to kick off our discoveries. Since then, we’ve been working to improve the questions and the workshop HOW TO IMPROVE DIGITAL COLLABORATION BETWEEN LOCAL Exploring how to improve digital collaboration between local authorities. We identified the need for a collaboration service where local authorities can share work, ask questions, and connect with peers. There are more than 300 local authorities in the UK, often providing similar services like bin collections and housing repairs. OUR APPROACH TO MEASURING DIGITAL CAPABILITY AND WHY IT’S Our approach to measuring digital capability and why it’s important. We work with public sector organisations to help them understand their digital maturity. What digital maturity means to us is the capability of an organisation to design and deliver change that meets their goals and the needs of their users. It’s about both people – the SOME ALTERNATIVES TO USING PERSONAS RESEARCHING AND DESIGNING FOR VULNERABLE GROUPS Researching and designing for vulnerable groups. We’re likely to do more design for vulnerable groups in future, so we’re keen to keep learning. Making sure the services we help to create work for everyone is really important to us at dxw. Research and design will sometimes include working with vulnerable groups. BUILDING A COLLABORATIVE RELATIONSHIP BETWEEN CLIENT ANDSEE MORE ONDXW.COM
WE CREATE PUBLIC SERVICES THAT IMPROVE LIVES We create public services that improve lives. We’re a leading independent digital agency that works with the public and third sectors. Last year, we worked with 80 organisations on over 140 projects to deliver positive, sustainable change.OUR PEOPLE - DXW
We work in multidisciplinary teams, bringing together the skills and experience needed for each project. CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Creating an open and inclusive environment with our clients. Kath Cooper. 13 August 2019. The language we use should never, deliberately or otherwise, exclude people. At dxw, we have a responsibility to make sure the people and organisations we work with understand the value of what we do and how we do things. We do this by sharing our progress CHECKING IN WITH YOUR TEAM'S WELLBEING USING SLACK Clicking the green “Create” button at the top right corner will start a new workflow. Give it a name – I chose “Mental health check-in” but feel free to use something else. Then we’ll need to choose how the workflow will be triggered. In our case we chose “Scheduled date and time” as we want it to post at the same timeevery day:
GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY AND Undertaking discovery research in other countries was a first for dxw, so we bid for the work in partnership with Oxford Insights who specialise in international research. This was dxw’s third time working in collaboration with Oxford Insights, bringing together our different specialisms for clients (and our second time together for GDS – we previously provided research, design and content AUTOMATIC EMAILS: "PLEASE DON'T REPLY" Automatic emails: “Please don’t reply”. If you’re a business, you should make it easy for your customers to get in touch with you. Sometimes, you’ll want to send customers an email automatically: “Your order is on its way” is the canonical example. These emails may be automatic, but there’s no reason why they have be engineered MONITORING SOUTHWARK COUNCIL'S AFFORDABLE HOMES 17 January 2020. At least 35% of new developments should be affordable. We’ve been working on affordable housing monitoring with Southwark Council. This is the second of a series of blog posts about why this is a national issue and our approach to tackling it. There are few issues as emotive in UK politics as the provision and use of OUR APPROACH TO MEASURING DIGITAL CAPABILITY AND WHY IT’S Our approach to measuring digital capability and why it’s important. We work with public sector organisations to help them understand their digital maturity. What digital maturity means to us is the capability of an organisation to design and deliver change that meets their goals and the needs of their users. It’s about both people – the RUBY-ON-RAILS: DELETING ALL DATA FROM A TABLE Ruby-on-rails: deleting all data from a table. Duncan Stuart. 16 April 2014. During development, you might find yourself needing to delete everything from a specific database table to refresh your data. You could drop the whole database and bring it back up again with rake:db:drop, rake:db:setup, but that’s slow and indiscriminate.DXW PLAYBOOK
The primary purpose of the Playbook is to document our current, agreed ways of working. This purpose also defines the primary audience and users of the Playbook - people currently working at dxw. The Playbook should help them work together efficiently and effectively. Secondary audiences and users of the Playbook are people working at actual or GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of theneeds of more than
HOW TO WRITE INCLUSIVE JOB DESCRIPTIONS So, you’ve got a gap in your team, or an opportunity to expand. Time to hire! You’ve read tens or hundreds of job descriptions in your career. You use those as a GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY ANDSEE MORE ONDXW.COM
CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Leeds Calls Landing 36-38 The Calls Leeds, LS2 7EW 0113 212 0687 Viewmap
MAKING BETTER ROADMAPS Last year at dxw, we started using a new set of questions and a new workshop format to kick off our discoveries.. Since then, we’ve been working to improve the questions and the workshop format we use to create roadmaps for alpha and beta projects, and significant updates to live services.. Why we create roadmaps HOW TO IMPROVE DIGITAL COLLABORATION BETWEEN LOCAL There are more than 300 local authorities in the UK, often providing similar services like bin collections and housing repairs. Although the challenges these services face are often very similar, delivering a service can differ depending on budget, available technology, organisational priorities, and the skills the authority has access to. OUR APPROACH TO MEASURING DIGITAL CAPABILITY AND WHY IT’S We work with public sector organisations to help them understand their digital maturity. What digital maturity means to us is the capability of an organisation to design and deliver change that meets their goals and the needs of their users. SOME ALTERNATIVES TO USING PERSONAS RESEARCHING AND DESIGNING FOR VULNERABLE GROUPS Making sure the services we help to create work for everyone is really important to us at dxw.Research and design will sometimes includeworking with
BUILDING A COLLABORATIVE RELATIONSHIP BETWEEN CLIENT ANDSEE MORE ONDXW.COM
GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of theneeds of more than
HOW TO WRITE INCLUSIVE JOB DESCRIPTIONS So, you’ve got a gap in your team, or an opportunity to expand. Time to hire! You’ve read tens or hundreds of job descriptions in your career. You use those as a GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY ANDSEE MORE ONDXW.COM
CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Leeds Calls Landing 36-38 The Calls Leeds, LS2 7EW 0113 212 0687 Viewmap
MAKING BETTER ROADMAPS Last year at dxw, we started using a new set of questions and a new workshop format to kick off our discoveries.. Since then, we’ve been working to improve the questions and the workshop format we use to create roadmaps for alpha and beta projects, and significant updates to live services.. Why we create roadmaps HOW TO IMPROVE DIGITAL COLLABORATION BETWEEN LOCAL There are more than 300 local authorities in the UK, often providing similar services like bin collections and housing repairs. Although the challenges these services face are often very similar, delivering a service can differ depending on budget, available technology, organisational priorities, and the skills the authority has access to. OUR APPROACH TO MEASURING DIGITAL CAPABILITY AND WHY IT’S We work with public sector organisations to help them understand their digital maturity. What digital maturity means to us is the capability of an organisation to design and deliver change that meets their goals and the needs of their users. SOME ALTERNATIVES TO USING PERSONAS RESEARCHING AND DESIGNING FOR VULNERABLE GROUPS Making sure the services we help to create work for everyone is really important to us at dxw.Research and design will sometimes includeworking with
BUILDING A COLLABORATIVE RELATIONSHIP BETWEEN CLIENT ANDSEE MORE ONDXW.COM
WE CREATE PUBLIC SERVICES THAT IMPROVE LIVES We’re a leading independent digital agency that works with the public and third sectors. Last year, we worked with 80 organisations on over 140 projects to deliver positive, sustainable change. WHAT PRIDE MONTH MEANS TO ME It’s June which means it’s Pride month for most corporations as well as all the LGBTQIA+ folks out there. Pride’s history. I’ve seen a lot of (justified) criticism over the years about the ‘corporatisation’ of Pride, where companies change their logos to a rainbow version, or bring out rainbow covered products without any of the profits being given back to the LGBTQIA+ community.OUR PEOPLE - DXW
We work in multidisciplinary teams, bringing together the skills and experience needed for each project. CHECKING IN WITH YOUR TEAM'S WELLBEING USING SLACK Like many companies, the global pandemic forced dxw to switch to working 100% remotely back in mid-March. While the team did an excellent job of adjusting to this new way of working, the isolation puts additional strain on their mental health. CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Leeds Calls Landing 36-38 The Calls Leeds, LS2 7EW 0113 212 0687 Viewmap
GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY AND Undertaking discovery research in other countries was a first for dxw, so we bid for the work in partnership with Oxford Insights who specialise in international research. This was dxw’s third time working in collaboration with Oxford Insights, bringing together our different specialisms for clients (and our second time together for GDS – we previously provided research, design and content GOOD QUESTIONS TO KICK OFF A DISCOVERY When dxw start a new project, we usually run a roadmapping session with the organisation we’re working with. To structure the session we use a set of questions proposed by Jamie Arnold.. These questions work well for alphas and betas where we know we’re designing andmaking a service.
MONITORING SOUTHWARK COUNCIL'S AFFORDABLE HOMES We’ve been working on affordable housing monitoring with Southwark Council.This is the second of a series of blog posts about why this is a national issue and our approach to tackling it. There are few issues as emotive in UK politics as the provision and use of affordablehousing.
OUR APPROACH TO MEASURING DIGITAL CAPABILITY AND WHY IT’S We work with public sector organisations to help them understand their digital maturity. What digital maturity means to us is the capability of an organisation to design and deliver change that meets their goals and the needs of their users.DXW PLAYBOOK
Managing the Playbook. Playbook purpose and users. Agreed ways of working; Staff policies; Playbook content. Topic overview; Guide; Policy; Playbook governance and workflow WE CREATE PUBLIC SERVICES THAT IMPROVE LIVES We create public services that improve lives. We’re a leading independent digital agency that works with the public and third sectors. Last year, we worked with 80 organisations on over 140 projects to deliver positive, sustainable change. HOW TO WRITE INCLUSIVE JOB DESCRIPTIONS A major factor in creating diverse and inclusive teams is your hiring process, and that process starts with your job description. It takes care to write a job description well. That care is more than running it through language analysers like Hemmingway, alex, the Gender Decoder, and Textio. Tools like those will help you write usingsimpler
GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of the needs of more than 1 billion people globally with disabilities or impairments. Everyone can get involved through publishing posts and attending and contributing to events about accessibility. CREATING THE OECD ICT COMMISSIONING PLAYBOOK The UK Government, through GDS, is leading an Organisation for Economic Co-operation and Development (OECD) sponsored working group to bring to life how agile principles can be applied to ICT commissioning for international governments and markets. The working group had existed for over a year but hadn’t yet found a way to share its work. Result GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY ANDSEE MORE ONDXW.COM
HOW TO IMPROVE DIGITAL COLLABORATION BETWEEN LOCAL Exploring how to improve digital collaboration between local authorities. We identified the need for a collaboration service where local authorities can share work, ask questions, and connect with peers. There are more than 300 local authorities in the UK, often providing similar services like bin collections and housing repairs. SOME ALTERNATIVES TO USING PERSONAS AUTOMATIC EMAILS: "PLEASE DON'T REPLY" Automatic emails: “Please don’t reply”. If you’re a business, you should make it easy for your customers to get in touch with you. Sometimes, you’ll want to send customers an email automatically: “Your order is on its way” is the canonical example. These emails may be automatic, but there’s no reason why they have be engineered RESEARCHING AND DESIGNING FOR VULNERABLE GROUPS Researching and designing for vulnerable groups. We’re likely to do more design for vulnerable groups in future, so we’re keen to keep learning. Making sure the services we help to create work for everyone is really important to us at dxw. Research and design will sometimes include working with vulnerable groups. DXW PLAYBOOKSEE MORENEW CONTENT WILL BE ADDED ABOVE THE CURRENT AREA OF FOCUS UPON SELECTIONSEE MORE ON PLAYBOOK.DXW.COM WE CREATE PUBLIC SERVICES THAT IMPROVE LIVES We create public services that improve lives. We’re a leading independent digital agency that works with the public and third sectors. Last year, we worked with 80 organisations on over 140 projects to deliver positive, sustainable change. HOW TO WRITE INCLUSIVE JOB DESCRIPTIONS A major factor in creating diverse and inclusive teams is your hiring process, and that process starts with your job description. It takes care to write a job description well. That care is more than running it through language analysers like Hemmingway, alex, the Gender Decoder, and Textio. Tools like those will help you write usingsimpler
GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of the needs of more than 1 billion people globally with disabilities or impairments. Everyone can get involved through publishing posts and attending and contributing to events about accessibility. CREATING THE OECD ICT COMMISSIONING PLAYBOOK The UK Government, through GDS, is leading an Organisation for Economic Co-operation and Development (OECD) sponsored working group to bring to life how agile principles can be applied to ICT commissioning for international governments and markets. The working group had existed for over a year but hadn’t yet found a way to share its work. Result GLOBAL DIGITAL MARKETPLACE: WORKING INTERNATIONALLY ANDSEE MORE ONDXW.COM
HOW TO IMPROVE DIGITAL COLLABORATION BETWEEN LOCAL Exploring how to improve digital collaboration between local authorities. We identified the need for a collaboration service where local authorities can share work, ask questions, and connect with peers. There are more than 300 local authorities in the UK, often providing similar services like bin collections and housing repairs. SOME ALTERNATIVES TO USING PERSONAS AUTOMATIC EMAILS: "PLEASE DON'T REPLY" Automatic emails: “Please don’t reply”. If you’re a business, you should make it easy for your customers to get in touch with you. Sometimes, you’ll want to send customers an email automatically: “Your order is on its way” is the canonical example. These emails may be automatic, but there’s no reason why they have be engineered RESEARCHING AND DESIGNING FOR VULNERABLE GROUPS Researching and designing for vulnerable groups. We’re likely to do more design for vulnerable groups in future, so we’re keen to keep learning. Making sure the services we help to create work for everyone is really important to us at dxw. Research and design will sometimes include working with vulnerable groups. DXW PLAYBOOKSEE MORENEW CONTENT WILL BE ADDED ABOVE THE CURRENT AREA OF FOCUS UPON SELECTIONSEE MORE ON PLAYBOOK.DXW.COMOUR PEOPLE - DXW
We work in multidisciplinary teams, bringing together the skills and experience needed for each project.CASE STUDIES
Case studies. Department for Business, Energy and Industrial Strategy. Tracking UK spending on overseas aid. Alpha. Beta. Barnsley Council. Exploring opportunities for councils to share their services. Alpha.Discovery.
GLOBAL ACCESSIBILITY AWARENESS DAY Global Accessibility Awareness Day (GAAD) takes place every year on the third Thursday of May. Its purpose is to raise awareness of the needs of more than 1 billion people globally with disabilities or impairments. Everyone can get involved through publishing posts and attending and contributing to events about accessibility. CHECKING IN WITH YOUR TEAM'S WELLBEING USING SLACK Clicking the green “Create” button at the top right corner will start a new workflow. Give it a name – I chose “Mental health check-in” but feel free to use something else. Then we’ll need to choose how the workflow will be triggered. In our case we chose “Scheduled date and time” as we want it to post at the same timeevery day:
GOVPRESS BY DXW
GovPress is dxw’s website development, hosting, and support service for public sector and charitable organisations. We’ve been working with WordPress for over 11 years and we offer a range of bespoke services. The service hosts high profile websites like NHS England and the Government’s campaign platforms, with long-running campaignssuch
CREATING AN OPEN AND INCLUSIVE ENVIRONMENT WITH OUR Creating an open and inclusive environment with our clients. Kath Cooper. 13 August 2019. The language we use should never, deliberately or otherwise, exclude people. At dxw, we have a responsibility to make sure the people and organisations we work with understand the value of what we do and how we do things. We do this by sharing our progress MAKING BETTER ROADMAPS Making better roadmaps. John Waterworth. Lucy Taylor. 9 March 2020. We want to get everyone on the same page about goals, activities, risks, and dependencies. Last year at dxw, we started using a new set of questions and a new workshop format to kick off our discoveries. Since then, we’ve been working to improve the questions and the workshop MONITORING SOUTHWARK COUNCIL'S AFFORDABLE HOMES 17 January 2020. At least 35% of new developments should be affordable. We’ve been working on affordable housing monitoring with Southwark Council. This is the second of a series of blog posts about why this is a national issue and our approach to tackling it. There are few issues as emotive in UK politics as the provision and use of BUILDING A COLLABORATIVE RELATIONSHIP BETWEEN CLIENT AND An anti-pattern workshop is a fun way of starting a discussion about any topic that might be contentious. By looking at the worst ways of tackling a problem, it’s sometimes easier to see the exact opposite and find simple solutions for how to engage with a client or supplier successfully. It was great to see so many people sharing experiences BUILDING A SERVICE TO MONITOR AFFORDABLE HOUSING Building a service to monitor affordable housing. Tracking affordable housing is crucial to deliver on a basic human need. Tracking affordable housing has never been done before and is crucial to helping local authorities deliver on a basic human need. The Office Of National Statistics is currently 95% sure there are somewhere between42,500
DXW DIGITAL
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THE PUBLIC SECTOR CAN BECOME SOMETHING RECOGNISABLY, RADICALLY BETTER, AND WE’RE HERE TO HELP MAKE IT HAPPEN DXW HELPS CREATE PUBLIC SERVICES THAT IMPROVE PEOPLE’S LIVES. WE INFLUENCE GOVERNMENT POLICY FROM THE OUTSIDE. We work with the public sector to research, design, build and operate services that make life better for people. Technology is just one of the answers. We support strategy, planning, process and organisational culture too.OUR SERVICES
STRATEGY
We help teams develop a vision and strategy for their work and build the capability needed to deliver positive, sustainable change.USER RESEARCH
We design, plan and conduct user research, uncovering user needs and creating insights that help teams build better services.DESIGN
We do content, visual and service design to translate an understanding of user needs into live services that meet them.DEVELOPMENT
We develop services that are robust, usable, secure and meet user needs, using modern, open-source technologies.HOSTING
We built and operate GovPress, a secure hosting platform for public sector WordPress websites.CYBER
We help organisations move towards the culture and practices which deliver more secure services, including red team style penetration testing and consultancy.CASE STUDIES
75M SAVINGS
Our work on the Teaching Vacancies servicefor the
Department for Education will enable schools to save up to £75 million on recruiting fees — money that can be spent on things theyreally need.
43M PAYMENTS
MyTVH
is a digital service that makes life better for Metropolitan Thames Valley residents, who can now make payments and manage repairs online. The service has taken over £43 million in payments so far.OUR CLIENTS
OUR PEOPLE
We have an experienced, talented, multidisciplinary team, mature processes and a flourishing culture of our own. Our values are really important to us and, wherever we can, we work in the open. The way we work and our culture is documented and openly available in ourplaybook .
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Think we might be able to help your organisation? Wondering if you’d like to join us and work at dxw? Please get in touch . We’re friendly and always happy totalk.
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We are on Digital Marketplace under G-Cloud and the Digital Outcomes and Specialists framework 2008 – 2019. The Dextrous Web Ltd, trading as dxw digital. “dxw” is a registered trademark. All rights reserved. The Dextrous Web Ltd is a company registered in England & Wales, No. 6617101. Registered address 8-9 Hoxton Square, London, N1 6NU.* Twitter Twitter
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