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FAQ CORONAVIRUS
FAQ Coronavirus. You will find the answers to the most frequently asked questions we are currently receiving from Austrian citizens about the coronavirus and traveler rights on this page. We have deliberately kept it short in order to provide you with the simplest and clearest assistance possible. RIGHT OF WITHDRAWAL WHEN SHOPPING ONLINE When shopping online as a consumer, cooling-off a contract free of charge is often possible.Information requirements for sellersPurchases made in an onlineshop are called "distance selling" by law. The buyer and the seller do not see each other in person and you cannot hold the item in your hands. Thus, a trader has to inform a consumer buying in his onlineshop about the following facts EUROPEAN HEALTH INSURANCE CARD Since 2005, the e-card replaces health certificates in Austria. In the future, it should also enable additional services like electronic referrals or e-medication. Even though the e-card is by now widely accepted, some uncertainties, regarding the integrated chip and the data stored on it, still remain. European Health Insurance Card FRAUD WITH FAKE HOLIDAY HOMES The providers act according to the principle of camouflage and deception, the advertisement and the initial contact are inviting and appear professional. Sometimes even total fakes of travel insurance policies are sent out. No wonder that holidaymakers easily stumble across such perfidiously designed pitfalls, because only the beautiful photos are genuine, but the offer on an TRADITIONAL OR LOW COST AIRLINE Traditional airlines approach airports close to the city, low cost carriers sometimes head for those further away. As a consequence, transfer times and costs may change. Furthermore, departure and arrival times often differ. What your best choice would be depends on the planned trip (programm, length) and your personal preferences. TRANSIT PLATES IN THE EU If you bought a new car in a foreign EU Member State and want to transit it to your home country, you need a transit plate. The ECC-Net gathered all necessary information about national regulations in a new brochure. When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. AIRBNB: CHANGES OF T&C Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.Already in July 2018, the European consumer protection authorities and the EU Commission therefore asked the platform to make some amendments. The deadline for those changes is the end of August. If Airbnb doesn't react accordingly, the company has to expect consequences. WARNING AGAINST SAVINO-EXPRESS.COM A new car is an expensive purchase. Therefore, a cheap offer from a trader in a neighbouring country sounds tempting. If you then find a seemingly professional logistics company that will handle the purchase fast and for a good price, it seems too good to be true. EUROPÄISCHES VERBRAUCHERZENTRUM ÖSTERREICH Gefahr am Urlaubsort On behalf of the Ministry of Social Affairs, the ECC Austria is an official counselling centre on legal issues concerning travel to dangerous areas affected by natural disasters, threat of war, unrest, epidemics or terrorism. YOUR RIGHTS AS AN EU CITIZEN Citizens of an EU Member State are automatically so called Union citizens as well. What does that mean? A current survey shows that many consumers know about this fact and also some of the attached rights - but not much of the details.Free movement is one example of a catchword that is well-known among EU citizens. It is in fact so that you are free to travel and reside in EU Member StatesFAQ CORONAVIRUS
FAQ Coronavirus. You will find the answers to the most frequently asked questions we are currently receiving from Austrian citizens about the coronavirus and traveler rights on this page. We have deliberately kept it short in order to provide you with the simplest and clearest assistance possible. RIGHT OF WITHDRAWAL WHEN SHOPPING ONLINE When shopping online as a consumer, cooling-off a contract free of charge is often possible.Information requirements for sellersPurchases made in an onlineshop are called "distance selling" by law. The buyer and the seller do not see each other in person and you cannot hold the item in your hands. Thus, a trader has to inform a consumer buying in his onlineshop about the following facts EUROPEAN HEALTH INSURANCE CARD Since 2005, the e-card replaces health certificates in Austria. In the future, it should also enable additional services like electronic referrals or e-medication. Even though the e-card is by now widely accepted, some uncertainties, regarding the integrated chip and the data stored on it, still remain. European Health Insurance Card FRAUD WITH FAKE HOLIDAY HOMES The providers act according to the principle of camouflage and deception, the advertisement and the initial contact are inviting and appear professional. Sometimes even total fakes of travel insurance policies are sent out. No wonder that holidaymakers easily stumble across such perfidiously designed pitfalls, because only the beautiful photos are genuine, but the offer on an TRADITIONAL OR LOW COST AIRLINE Traditional airlines approach airports close to the city, low cost carriers sometimes head for those further away. As a consequence, transfer times and costs may change. Furthermore, departure and arrival times often differ. What your best choice would be depends on the planned trip (programm, length) and your personal preferences. TRANSIT PLATES IN THE EU If you bought a new car in a foreign EU Member State and want to transit it to your home country, you need a transit plate. The ECC-Net gathered all necessary information about national regulations in a new brochure. When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. AIRBNB: CHANGES OF T&C Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.Already in July 2018, the European consumer protection authorities and the EU Commission therefore asked the platform to make some amendments. The deadline for those changes is the end of August. If Airbnb doesn't react accordingly, the company has to expect consequences. WARNING AGAINST SAVINO-EXPRESS.COM A new car is an expensive purchase. Therefore, a cheap offer from a trader in a neighbouring country sounds tempting. If you then find a seemingly professional logistics company that will handle the purchase fast and for a good price, it seems too good to be true.FAQ CORONAVIRUS
FAQ Coronavirus. You will find the answers to the most frequently asked questions we are currently receiving from Austrian citizens about the coronavirus and traveler rights on this page. We have deliberately kept it short in order to provide you with the simplest and clearest assistance possible.ONLINE PHARMACIES
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.Some orders are sent by ordinary online pharmacies within the EU, others however by rather dubious onlineshops in a third country, mainly in Asia.Only OTC-drugs allowedImporting counterfeit products of course is illegal.But also concerning PATIENTS' RIGHTS IN EUROPE Information regarding all improvements and changes for patients in the EU: Memo by the EU Commission with Questions & Answers; Statement by Health Commissioner Tonio Borg; Website regarding cross-border care; Brochure "Seeking healthcare in another EU Member State: your rights" Please find the full text of the new Directive here: Directive on the application of patients’ rights in TICKETS: YOUR RIGHTS AT CONCERTS Summer time is concert time. More than 20 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.In principle, your claims depend on the reason why you can't attend an event. Every case needs individual evaluation of the circumstances. DOWNLOADING MUSIC AND VIDEOS The unlicensed download of copyright protected music and video files may not be ok, but nevertheless has not yet been assessed as illegal by court. Offering files is illegal. What has been clarified in court is the legal position of providing (uploading) files on file sharing platforms: it is illegal. Who offers his data to others can in no HOTEL CANCELLATIONS IN AUSTRIA Civil Law CodeThe general rule is "pacta sunt servanda", meaning if you conclude a contract you have to stick to it. Usually, you do not have the right to withdraw from a contract for free. There are some exceptions to this rule (e.g. some kind of distance-selling contracts) but none of them applies to the booking of a hotel room. COMPARISON WEBSITES ARE OFTEN MISLEADING The European Commission and EU consumer protection authorities launched a coordinated screening of 352 price comparison and travel booking websites across the EU in October 2016. They found that prices were not reliable on 235 websites, two thirds of the sites checked. For example, additional price elements were added at a late stage ofthe
SAFER STREAMING
1 UN 2020 ECC NET: 2020. gada jūnijs sadarbībā ar SAFER STREAMING. Nelegālo video straumēšanas pakalpojumu pēc pieprasījuma apdraudējums un kā rīkoties šādā situācijā DIGITAL GREEN CERTIFICATE how does the digital green certificate work across the eu? the digital green certificate in practice print isbn 978-92-76-31464-6 doi:10.2775/84031 na-09-21-041-en-c HOLIDAY HOMES: DANISH FIRM VACASOL INSOLVENT Vacasol is a Danish travel agency for holiday homes all over Europe - from small apartments to luxury mansions with pool for a big group. The company now announced that it is insolvent. Due to the fact that Vacasol is only an intermediary, the actual renting contract is with the respective agency that offers the accommodation. EUROPÄISCHES VERBRAUCHERZENTRUM ÖSTERREICH Gefahr am Urlaubsort On behalf of the Ministry of Social Affairs, the ECC Austria is an official counselling centre on legal issues concerning travel to dangerous areas affected by natural disasters, threat of war, unrest, epidemics or terrorism. YOUR RIGHTS AS AN EU CITIZEN Citizens of an EU Member State are automatically so called Union citizens as well. What does that mean? A current survey shows that many consumers know about this fact and also some of the attached rights - but not much of the details.Free movement is one example of a catchword that is well-known among EU citizens. It is in fact so that you are free to travel and reside in EU Member StatesFAQ CORONAVIRUS
FAQ Coronavirus. You will find the answers to the most frequently asked questions we are currently receiving from Austrian citizens about the coronavirus and traveler rights on this page. We have deliberately kept it short in order to provide you with the simplest and clearest assistance possible. RIGHT OF WITHDRAWAL WHEN SHOPPING ONLINE When shopping online as a consumer, cooling-off a contract free of charge is often possible.Information requirements for sellersPurchases made in an onlineshop are called "distance selling" by law. The buyer and the seller do not see each other in person and you cannot hold the item in your hands. Thus, a trader has to inform a consumer buying in his onlineshop about the following facts EUROPEAN HEALTH INSURANCE CARD Since 2005, the e-card replaces health certificates in Austria. In the future, it should also enable additional services like electronic referrals or e-medication. Even though the e-card is by now widely accepted, some uncertainties, regarding the integrated chip and the data stored on it, still remain. European Health Insurance CardONLINE PHARMACIES
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.Some orders are sent by ordinary online pharmacies within the EU, others however by rather dubious onlineshops in a third country, mainly in Asia.Only OTC-drugs allowedImporting counterfeit products of course is illegal.But also concerning TRADITIONAL OR LOW COST AIRLINE Traditional airlines approach airports close to the city, low cost carriers sometimes head for those further away. As a consequence, transfer times and costs may change. Furthermore, departure and arrival times often differ. What your best choice would be depends on the planned trip (programm, length) and your personal preferences. AIRBNB: CHANGES OF T&C Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.Already in July 2018, the European consumer protection authorities and the EU Commission therefore asked the platform to make some amendments. The deadline for those changes is the end of August. If Airbnb doesn't react accordingly, the company has to expect consequences. DIGITAL GREEN CERTIFICATE how does the digital green certificate work across the eu? the digital green certificate in practice print isbn 978-92-76-31464-6 doi:10.2775/84031 na-09-21-041-en-c WARNING AGAINST SAVINO-EXPRESS.COM A new car is an expensive purchase. Therefore, a cheap offer from a trader in a neighbouring country sounds tempting. If you then find a seemingly professional logistics company that will handle the purchase fast and for a good price, it seems too good to be true. EUROPÄISCHES VERBRAUCHERZENTRUM ÖSTERREICH Gefahr am Urlaubsort On behalf of the Ministry of Social Affairs, the ECC Austria is an official counselling centre on legal issues concerning travel to dangerous areas affected by natural disasters, threat of war, unrest, epidemics or terrorism. YOUR RIGHTS AS AN EU CITIZEN Citizens of an EU Member State are automatically so called Union citizens as well. What does that mean? A current survey shows that many consumers know about this fact and also some of the attached rights - but not much of the details.Free movement is one example of a catchword that is well-known among EU citizens. It is in fact so that you are free to travel and reside in EU Member StatesFAQ CORONAVIRUS
FAQ Coronavirus. You will find the answers to the most frequently asked questions we are currently receiving from Austrian citizens about the coronavirus and traveler rights on this page. We have deliberately kept it short in order to provide you with the simplest and clearest assistance possible. RIGHT OF WITHDRAWAL WHEN SHOPPING ONLINE When shopping online as a consumer, cooling-off a contract free of charge is often possible.Information requirements for sellersPurchases made in an onlineshop are called "distance selling" by law. The buyer and the seller do not see each other in person and you cannot hold the item in your hands. Thus, a trader has to inform a consumer buying in his onlineshop about the following facts EUROPEAN HEALTH INSURANCE CARD Since 2005, the e-card replaces health certificates in Austria. In the future, it should also enable additional services like electronic referrals or e-medication. Even though the e-card is by now widely accepted, some uncertainties, regarding the integrated chip and the data stored on it, still remain. European Health Insurance CardONLINE PHARMACIES
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.Some orders are sent by ordinary online pharmacies within the EU, others however by rather dubious onlineshops in a third country, mainly in Asia.Only OTC-drugs allowedImporting counterfeit products of course is illegal.But also concerning TRADITIONAL OR LOW COST AIRLINE Traditional airlines approach airports close to the city, low cost carriers sometimes head for those further away. As a consequence, transfer times and costs may change. Furthermore, departure and arrival times often differ. What your best choice would be depends on the planned trip (programm, length) and your personal preferences. AIRBNB: CHANGES OF T&C Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.Already in July 2018, the European consumer protection authorities and the EU Commission therefore asked the platform to make some amendments. The deadline for those changes is the end of August. If Airbnb doesn't react accordingly, the company has to expect consequences. DIGITAL GREEN CERTIFICATE how does the digital green certificate work across the eu? the digital green certificate in practice print isbn 978-92-76-31464-6 doi:10.2775/84031 na-09-21-041-en-c WARNING AGAINST SAVINO-EXPRESS.COM A new car is an expensive purchase. Therefore, a cheap offer from a trader in a neighbouring country sounds tempting. If you then find a seemingly professional logistics company that will handle the purchase fast and for a good price, it seems too good to be true.FAQ CORONAVIRUS
FAQ Coronavirus. You will find the answers to the most frequently asked questions we are currently receiving from Austrian citizens about the coronavirus and traveler rights on this page. We have deliberately kept it short in order to provide you with the simplest and clearest assistance possible.ONLINE PHARMACIES
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.Some orders are sent by ordinary online pharmacies within the EU, others however by rather dubious onlineshops in a third country, mainly in Asia.Only OTC-drugs allowedImporting counterfeit products of course is illegal.But also concerning TICKETS: YOUR RIGHTS AT CONCERTS Summer time is concert time. More than 20 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.In principle, your claims depend on the reason why you can't attend an event. Every case needs individual evaluation of the circumstances. DOWNLOADING MUSIC AND VIDEOS The unlicensed download of copyright protected music and video files may not be ok, but nevertheless has not yet been assessed as illegal by court. Offering files is illegal. What has been clarified in court is the legal position of providing (uploading) files on file sharing platforms: it is illegal. Who offers his data to others can in no LEGAL AND COMMERCIAL GUARANTEE The design of the commercial guarantee, like duration, coverage, costs, is up to the provider. In Europe, the usual guarantee period are one to five years, in most cases it's two years and therefore the same as the legal guarantee. Important note: Even if consumers make use of a commercial guarantee, the legal guarantee still applies. HELP ABROAD: EQUAL TREATMENT FOR EU CITIZENS When someone loses a passport, becomes a victim of a crime or an accident or if dangerous situations like natural disasters happen at the holiday destination, the diplomatic or consular authority of the home country provides assistance. A new Directive of the EU now regulates what happens if such representations are missing.Equaltreatment ensured
HOTEL CANCELLATIONS IN AUSTRIA Civil Law CodeThe general rule is "pacta sunt servanda", meaning if you conclude a contract you have to stick to it. Usually, you do not have the right to withdraw from a contract for free. There are some exceptions to this rule (e.g. some kind of distance-selling contracts) but none of them applies to the booking of a hotel room. COMPARISON WEBSITES ARE OFTEN MISLEADING The European Commission and EU consumer protection authorities launched a coordinated screening of 352 price comparison and travel booking websites across the EU in October 2016. They found that prices were not reliable on 235 websites, two thirds of the sites checked. For example, additional price elements were added at a late stage ofthe
AMAZON: BEWARE OF FAKE SHOPS Report such cases to the Amazon customer service (as described here ). Don't pay in advance. If possible, pay after the delivery. In case of fraud, contact the next police station. You can report fake shops to the respective department of the interior ministry (BMI - against-cybercrime@bmi.gv.at) Teaser-Image: Frank-Gaertner_194431580_Amazon.jpg. REMINDERS OF JUSTORAT INKASSO Many consumers currently turn to ECC Austria because they received reminders from a Britsh debt collection agency (Kanzlei Justorat; EN Verwaltungsadresse: 4-7, Salisbury Court, Greenwood House, EC4Y 8AA, London).According to the letter, the agency operates on behalf of a German/Austrian association of lotteries, gambling and magazine subscription (Verband der Lotterie/Glücksspiel Skip to main content* DE
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