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EVEREST GROUP
Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery ofsourcing services.
EVEREST GROUP
Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP ANNOUNCES WINNERS OF 2021 PEAK MATRIX Accenture takes No. 1 for fifth straight year; TCS, Cognizant, Wipro and HCL round out the Top 5 IT service providers in the PEAK Matrix Service Provider of the Year assessments based on broad-based capabilities and successful service strategiesHEALTHCARE PAYERS
Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the WAVESTONE ACQUIRES THE CONSULTING PRACTICE OF EVEREST Wavestone SA (WAVE:PA), a leading international consultancy, and Everest Group, a US-based company, have announced a significant undertaking: first, the acquisition by Wavestone of the Everest Group Consulting division to strengthen its consulting presence in the US, and second, the initiation of a strategic alliance between Everest Group and Wavestone.PEAK MATRIX®
Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reportsportal?
PRICING & CONTRACTING Vice President. Ricky Sundrani. Ricky Sundrani is a member of the Pricing Assurance team and assists clients on topics related to price benchmarking, solution review and contract assessment for IT Infrastructure, ADM and System Integration services. Ricky’s responsibilities include leading Everest Group’s cloud price benchmarking offering. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software productengineering
EVEREST GROUP
Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery ofsourcing services.
EVEREST GROUP
Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP ANNOUNCES WINNERS OF 2021 PEAK MATRIX Accenture takes No. 1 for fifth straight year; TCS, Cognizant, Wipro and HCL round out the Top 5 IT service providers in the PEAK Matrix Service Provider of the Year assessments based on broad-based capabilities and successful service strategiesHEALTHCARE PAYERS
Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the WAVESTONE ACQUIRES THE CONSULTING PRACTICE OF EVEREST Wavestone SA (WAVE:PA), a leading international consultancy, and Everest Group, a US-based company, have announced a significant undertaking: first, the acquisition by Wavestone of the Everest Group Consulting division to strengthen its consulting presence in the US, and second, the initiation of a strategic alliance between Everest Group and Wavestone.PEAK MATRIX®
Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reportsportal?
EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47. PRICING & CONTRACTING Vice President. Ricky Sundrani. Ricky Sundrani is a member of the Pricing Assurance team and assists clients on topics related to price benchmarking, solution review and contract assessment for IT Infrastructure, ADM and System Integration services. Ricky’s responsibilities include leading Everest Group’s cloud price benchmarking offering. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software productengineering
CYBERSECURITY RISK MANAGEMENT IN A POST-PANDEMIC ERA Managing cybersecurity risk is all about anticipating loss and building a sound strategy and plan to both prevent and quickly respond to threats by taking these actions: Enterprises must beef up cybersecurity capabilities and invest in the right set of technology and talent levers to bolster cyber risk assessment capabilities. ENGINEERING SERVICES Akshat Vaid leads Engineering Services research and advisory at Everest Group across industry verticals, such as automotive, software products and internet, semiconductor, media and entertainment, consumer electronics, and telecom and medical devices, as well as across horizontals, including verification and validation (V&V) andindustry 4.0.
EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reportsportal?
BENCHMARKING
Prior to joining Everest Group, Abhishek was an Associate Director with KPMG. Before KPMG, Abhishek’s experience includes time at EquaTerra and McKinsey & Company. He holds an MBA from Management Development Institute Gurgaon and a Bachelor’s Degree in Engineering from Guru Nanak Dev University, Amritsar. View Bio. EVEREST GROUP REPORTS The Financial Crime and Compliance (FCC) operations space is a fast-growing area within the Banking and Financial Services (BFS) industry. Banks and other financial institutions are working to meet the tightening regulatory norms and safeguard themselves from financial crimes, while maintaining their operational costs. EVEREST GROUP BPS TOP 50™ The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO).Inaugurated in
EVEREST GROUP REPORTS Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. The scope of this report includes. IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and EVEREST GROUP REPORTS 29 Mar 2020. by Anil Vijayan, Sharang Sharma, Samikshya Meher. $4,999. Buy it Now. Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveragingor planning
BIO-ABHISHEK SINGH
Abhishek Singh is a member of the IT Services team and assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices. Abhishek’s responsibilities include leading Everest Group’s healthcare & life sciences offerings. EVEREST GROUP REPORTS Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained currency in the context of enterprise automation and digital transformation.EVEREST GROUP
Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery ofsourcing services.
EVEREST GROUP
Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47.HEALTHCARE PAYERS
Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reportsportal?
EVEREST GROUP
The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets. Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become astrategic and
PEAK MATRIX®
Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software productengineering
EVEREST GROUP REPORTS 29 Mar 2020. by Anil Vijayan, Sharang Sharma, Samikshya Meher. $4,999. Buy it Now. Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveragingor planning
BENCHMARKING
Prior to joining Everest Group, Abhishek was an Associate Director with KPMG. Before KPMG, Abhishek’s experience includes time at EquaTerra and McKinsey & Company. He holds an MBA from Management Development Institute Gurgaon and a Bachelor’s Degree in Engineering from Guru Nanak Dev University, Amritsar. View Bio.EVEREST GROUP
Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery ofsourcing services.
EVEREST GROUP
Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47.HEALTHCARE PAYERS
Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reportsportal?
EVEREST GROUP
The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets. Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become astrategic and
PEAK MATRIX®
Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software productengineering
EVEREST GROUP REPORTS 29 Mar 2020. by Anil Vijayan, Sharang Sharma, Samikshya Meher. $4,999. Buy it Now. Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveragingor planning
BENCHMARKING
Prior to joining Everest Group, Abhishek was an Associate Director with KPMG. Before KPMG, Abhishek’s experience includes time at EquaTerra and McKinsey & Company. He holds an MBA from Management Development Institute Gurgaon and a Bachelor’s Degree in Engineering from Guru Nanak Dev University, Amritsar. View Bio. EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reportsportal?
PRICING & CONTRACTING Vice President. Ricky Sundrani. Ricky Sundrani is a member of the Pricing Assurance team and assists clients on topics related to price benchmarking, solution review and contract assessment for IT Infrastructure, ADM and System Integration services. Ricky’s responsibilities include leading Everest Group’s cloud price benchmarking offering. EVEREST GROUP BPS TOP 50™ The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO).Inaugurated in
EVEREST GROUP REPORTS The Financial Crime and Compliance (FCC) operations space is a fast-growing area within the Banking and Financial Services (BFS) industry. Banks and other financial institutions are working to meet the tightening regulatory norms and safeguard themselves from financial crimes, while maintaining their operational costs.BIO-ABHISHEK SINGH
Abhishek Singh is a member of the IT Services team and assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices. Abhishek’s responsibilities include leading Everest Group’s healthcare & life sciences offerings.BIO-ALISHA MITTAL
Alisha Mittal. Practice Director. Alisha Mittal. Alisha Mittal is a member of the IT Services team and assists clients on topics related to digital transformation, applications modernization, IoT, AI/ML, and adoption of other advanced technologies . Leveraging her strong consulting and research experience, Alisha has advised many globalservice
EVEREST GROUP REPORTS The share of digital engineering in overall business Engineering Research & Development (ER&D) spend was estimated at 26% in 2019, experiencing a significant 10% growth over 2018 compared to traditional engineering spend, which grew at about 3%. Our recently released report reveals that the digital engineering market reflectsthe continued
EVEREST GROUP REPORTS This report features 17 PO service provider profiles and includes: Assessment of the providers’ overall PO capabilities by evaluating them along seven dimensions – scope of services offered, innovations & investments, delivery footprint, vision and strategy, market adoption, portfolio mix, and value delivered. Overview of providers EVEREST GROUP REPORTS Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained currency in the context of enterprise automation and digital transformation.BIO-NITISH MITTAL
Nitish Mittal is a Vice President in the technology practice covering digital transformation and applications. Based out of the London office, he covers horizontal technology areas across AI, automation, data & analytics, interactive services (IX), and IoT. With a background in serving biotech and private equity clients, Nitishhelped incubate
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WHO WE SERVE
Exclusively serving the IT, business process, and engineering services market through a distinctive combination of consulting and researchcapabilities
* Who We Serve Overview__ * Strategic Outsourcing & Vendor Management __ Our insights and analysis help you capture value from your contracts and provider relationships* IT Executives __
__ Back IT Executives __ Supporting IT and digital transformation executives who are leading efforts to use digital strategies to deliver business value DIGITAL TRANSFORMATION STRATEGY DEVELOPMENT DIGITAL TRANSFORMATION IT & DIGITAL TRANSFORMATION MEMBERSHIP * Shared Services / GICs __ Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs) * Service Providers __ Global services coverage to make vital business decisions about services, pricing, locations, talent, and more* Consulting __
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Our key focus is helping our clients drive business performance breakthroughs that are IT enabled * Consulting Overview__ * Digital Transformation __* Strategy __
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RESEARCH
We offer a powerful combination of published reports and custom decision support based on industry-leading analytics and expertise * Research Overview__ * Functional Expertise __ __ Back Functional Expertise __ No one comes close to matching our breadth and depth of coverage in all major areas of information technology and business processservices
BUSINESS PROCESS SERVICES * Customer Experience Management (CXM)__ * Finance and Accounting__* Human Resources__
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* Industry-Specific Processes__ INFORMATION TECHNOLOGY SERVICES * Application Services__ * Cloud & Infrastructure__ * Digital Services__ * Enterprise Platform Services__ * Industry-Specific Technology Services__ ENGINEERING SERVICES * Industry Expertise __ __ Back Industry Expertise __ We provide a comprehensive view across sourcing models and locations for leading industries using global services BANKING & FINANCIAL SERVICES (BFS)INSURANCE
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Exclusively serving the IT, business process, and engineering services market through a distinctive combination of consulting and researchcapabilities
* Who We Serve Overview__ * Strategic Outsourcing & Vendor Management __ Our insights and analysis help you capture value from your contracts and provider relationships* IT Executives __
__ Back IT Executives __ Supporting IT and digital transformation executives who are leading efforts to use digital strategies to deliver business value DIGITAL TRANSFORMATION STRATEGY DEVELOPMENT DIGITAL TRANSFORMATION IT & DIGITAL TRANSFORMATION MEMBERSHIP * Shared Services / GICs __ Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs) * Service Providers __ Global services coverage to make vital business decisions about services, pricing, locations, talent, and more* Consulting __
CONSULTING
Our key focus is helping our clients drive business performance breakthroughs that are IT enabled * Consulting Overview__ * Digital Transformation __* Strategy __
* Execution __
* Optimization __
* Case Studies __
* Thought Leadership __* Research __
RESEARCH
We offer a powerful combination of published reports and custom decision support based on industry-leading analytics and expertise * Research Overview__ * Functional Expertise __ __ Back Functional Expertise __ No one comes close to matching our breadth and depth of coverage in all major areas of information technology and business processservices
BUSINESS PROCESS SERVICES * Customer Experience Management (CXM)__ * Finance and Accounting__* Human Resources__
* Procurement__
* Industry-Specific Processes__ INFORMATION TECHNOLOGY SERVICES * Application Services__ * Cloud & Infrastructure__ * Digital Services__ * Enterprise Platform Services__ * Industry-Specific Technology Services__ ENGINEERING SERVICES * Industry Expertise __ __ Back Industry Expertise __ We provide a comprehensive view across sourcing models and locations for leading industries using global services BANKING & FINANCIAL SERVICES (BFS)INSURANCE
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OTHER INDUSTRIES
* Domain Expertise __ __ Back Domain Expertise __ We combine our deep domain knowledge in locations, Global In-house Centers (GICs), benchmarking, and other subjects with our functional and industry expertise to address our clients' specific needs GLOBAL SERVICES TRENDSBENCHMARKING
SHARED SERVICES / GICS SERVICE DELIVERY LOCATIONSPEER INTELLIGENCE
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PRICING
* Market Insights™ __ Everest Group’s Market Insights™ reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics* PEAK Matrix™ __
Everest Group's PEAK Matrix™ is the most trusted source for comparative assessments of providers, locations, and products &solutions
* Pinnacle Model™ __ Everest Group’s Pinnacle Model™ analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value* All Offerings __
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Learn more about our leaders, offices around the globe, and who we mix with in the industry * About Us Overview__* Leadership __
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WHAT MAKES EVEREST GROUP DIFFERENT? _First and foremost, it’s the INTEGRATED POWER of our strategic problem-solving skills, deep functional expertise, services experience, and original research. No other firm has it_OUR FOCUS IS YOU
We serve all members of the global services community - enterprises and their Global In-house Centers / Shared Services Centers, IT executives, strategic sourcing executives, service providers, and service enablers - providing the fact- and experience-based insights you need to make your most important decisionsLearn More
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2 RECOMMENDATIONS TO MEASURE DIGITAL TRANSFORMATION ROI Many IT leaders are missing the full picture ROI See the full infographic HEALTHCARE & LIFE SCIENCES SHARED SERVICES LANDSCAPE IN INDIA Infographic indicates the top locations in India driving the sharedservices growth
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DXC TECHNOLOGY CHANGES CEO There is a “changing of the guard” at DXC Technology. Mike Salvino is now President and Chief Executive Officer and succeeds Mike LawrieRead more
DIGITAL TRANSFORMATION SUCCESS IS NOT ROOTED IN TECHNOLOGY The following picture illustrates one of the key reasons they’re failing. What is it?Read more
CONSULTING THOUGHT LEADERSHIPView all
ASSESSING YOUR DIGITAL TRANSFORMATION READINESS 10% of Organizations Are Transformation Ready. Are You?LEARN MORE
NEXT-GEN INFRASTRUCTURE TRANSFORMATION Why infrastructure transformation is criticalLEARN MORE
TRANSFORM WITH AN RPA IMPLEMENTATION Reject the RPA Myths, Embrace the PotentialLEARN MORE
DIGITAL TRANSFORMATION Ready or not, it's here: time for a strategyLEARN MORE
NEWS
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10 CHANGE MANAGEMENT MISTAKES TO AVOID Organizations looking to navigate change, be warned: The odds of success aren’t good.Read more
AUTOMATION UNLIKELY TO DENT IT SERVICES JOB India’s IT services industry is unlikely to see significant job losses due to automation, at a time when only seven out of 100 tasks at tech services and business process management firms are automated, according to companies in the Robotic Process Automation (RPA) space.Read more
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SIBOS 2019, LONDON – SEPTEMBER 23-26 Sibos is the world’s premier financial services networking event. The annual conference and exhibition connects more than 8,000 executives, decision makers and thought leaders from a range of financial institutions, market infrastructures, multinational corporations and technology partners. This year’s conference theme – thriving in a hyper-connected world – recognizes the challenges and opportunities that mass digitization and data-driven relationships present for the Sibos community.Read more
PROCURECON HR – SEPTEMBER 24-25 ProcureCon HR is the leading conference for Global HR Procurement, Contingent Workforce and Talent Acquisition executives from Europe’s top spending companies. At a time of great uncertainty, growing competition for world-class talent, dependence on contingent workers and demand for innovative HR services, Procurecon HR gathers HR procurement decision makers from Europe’s largest and most innovative companies to answer important questions on optimizing sourcing strategy in the contemporary world of work.Read more
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