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BILLINGCAREERS
FortisBC delivers natural gas and electricity to customers in BC. Report a gas leak at 1-800-663-9911 (24 hours) or 911. Report electrical emergencies or power outages at 1-866-436-7847. LOG IN TO YOUR ACCOUNT > FORTISBC You can open an account online, or by calling 1-888-224-2710 for natural gas, or 1-866-436-7847 for electricity. Is there an extra cost to sign up for an online profile? CONTACT US - FORTISBC 1-250-645-5290. Fax. 1-866-540-6732. Customer service hours. Monday to Friday 7 a.m. to 7 p.m. PST. Email us.REBATES AND OFFERS
Connect to natural gas: space and water heating rebates. Connect to gas. Convert from oil, propane, or a wood stove and qualify for rebates of up to $3,000 when you install an eligible natural gas space heating system and water heater, plus an eligible outdoor appliance. THE FUTURE OF ENERGY EFFICIENCY The ThermoLift heat pump provides space and water heating in one system and is reported to offer efficiencies as high as 160 per cent. This pilot, the first in North America, will test the efficiency, reliability and customer acceptance of the technology. Results: expected in spring 2022. KOOTENAY LAKE LEVELS 1744.45 feet (531.71 meters) as of May 28 2021 15:05:08. View lake levels for the last 31 days Lake level forecast - May 28, 2021: Kootenay Lake is forecast to increase to 1747.30 at Queens Bay by June 5, 2021. Average Daily Kootenay River Discharge at Brilliant for May 27 2021: 60033 cfs (cubic feet per second) News - May 28, 2021: WE'VE GOT EVEN BIGGER REBATES up to 530W. Were up to $150 – now up to $200. LED high-bay luminaires (for non-profits) up to 300W. Were up to $170 – now up to $2 00. Find eligible products, full terms and conditions and rebate application. LED area and roadway luminaires (for non-profits) up NATURAL GAS FURNACE REBATES > FORTISBC Natural gas furnace rebates. Replace your old natural gas furnace with an eligible ENERGY STAR ® model and you could qualify for a rebate of up to $1,000. Plus, if you install an eligible connected thermostat, you could be qualify for an additional $150 rebate. Before beginning work, make sure you qualify for this rebate by reviewing the NATURAL GAS WATER HEATER REBATE > FORTISBC Natural gas water heater rebate. Upgrade to a qualifying natural gas ENERGY STAR ® water heater and you could get rebates from $200 to $1,000. Before beginning work, make sure you qualify for this rebate by reviewing the Program Rebate Requirements, as outlined in the terms and conditions and the eligibility and rebate details below. FORTISBC SERVICE AND METERING GUIDE FortisBC Service and Metering Guide Revision Date: May, 2021 Revision No. 10 CRL Document No. 1618 This document is the property of FortisBC and is for authorized use only. FORTISBCLOG IN TO YOUR ACCOUNTCONTACT USREBATES AND OFFERSACCOUNTS &BILLINGCAREERS
FortisBC delivers natural gas and electricity to customers in BC. Report a gas leak at 1-800-663-9911 (24 hours) or 911. Report electrical emergencies or power outages at 1-866-436-7847. LOG IN TO YOUR ACCOUNT > FORTISBC You can open an account online, or by calling 1-888-224-2710 for natural gas, or 1-866-436-7847 for electricity. Is there an extra cost to sign up for an online profile? CONTACT US - FORTISBC 1-250-645-5290. Fax. 1-866-540-6732. Customer service hours. Monday to Friday 7 a.m. to 7 p.m. PST. Email us.REBATES AND OFFERS
Connect to natural gas: space and water heating rebates. Connect to gas. Convert from oil, propane, or a wood stove and qualify for rebates of up to $3,000 when you install an eligible natural gas space heating system and water heater, plus an eligible outdoor appliance. THE FUTURE OF ENERGY EFFICIENCY The ThermoLift heat pump provides space and water heating in one system and is reported to offer efficiencies as high as 160 per cent. This pilot, the first in North America, will test the efficiency, reliability and customer acceptance of the technology. Results: expected in spring 2022. KOOTENAY LAKE LEVELS 1744.45 feet (531.71 meters) as of May 28 2021 15:05:08. View lake levels for the last 31 days Lake level forecast - May 28, 2021: Kootenay Lake is forecast to increase to 1747.30 at Queens Bay by June 5, 2021. Average Daily Kootenay River Discharge at Brilliant for May 27 2021: 60033 cfs (cubic feet per second) News - May 28, 2021: WE'VE GOT EVEN BIGGER REBATES up to 530W. Were up to $150 – now up to $200. LED high-bay luminaires (for non-profits) up to 300W. Were up to $170 – now up to $2 00. Find eligible products, full terms and conditions and rebate application. LED area and roadway luminaires (for non-profits) up NATURAL GAS FURNACE REBATES > FORTISBC Natural gas furnace rebates. Replace your old natural gas furnace with an eligible ENERGY STAR ® model and you could qualify for a rebate of up to $1,000. Plus, if you install an eligible connected thermostat, you could be qualify for an additional $150 rebate. Before beginning work, make sure you qualify for this rebate by reviewing the NATURAL GAS WATER HEATER REBATE > FORTISBC Natural gas water heater rebate. Upgrade to a qualifying natural gas ENERGY STAR ® water heater and you could get rebates from $200 to $1,000. Before beginning work, make sure you qualify for this rebate by reviewing the Program Rebate Requirements, as outlined in the terms and conditions and the eligibility and rebate details below. FORTISBC SERVICE AND METERING GUIDE FortisBC Service and Metering Guide Revision Date: May, 2021 Revision No. 10 CRL Document No. 1618 This document is the property of FortisBC and is for authorized use only. WE'VE GOT EVEN BIGGER REBATES up to 530W. Were up to $150 – now up to $200. LED high-bay luminaires (for non-profits) up to 300W. Were up to $170 – now up to $2 00. Find eligible products, full terms and conditions and rebate application. LED area and roadway luminaires (for non-profits) up WINDOW AND DOOR REBATES > FORTISBC Tier 2 – doors and windows. $100 per door or window, up to $2,000. U-factor 1.22 (W/m2-K) or less. Two-upgrade bonus. $300. Install windows and/or doors with a minimum rebate value of $250, and make an additional bonus-eligible Home Renovation Rebate upgrade you CORPORATE SUSTAINABILITY REPORT 2019 Sustainability is a core driver of our strategic thinking at FortisBC. We want the decisions we make to improve the long-term success of our company and our ability to provide energy to British Columbia today and into the future. FORWARD-LOOKING INFORMATION Certain statements contained in this report contain forward-looking information within the meaning of applicable securities laws in Canada (“forward-looking information”). MAP OF NATURAL GAS FUELLING STATIONS IN BC Map of natural gas fuelling stations in BC. Use this map to find FortisBC-built compressed natural gas (CNG) and liquefied natural gas (LNG) fuelling stations. New stations are under development. Please contact our CNG and LNG team for more information. Note: click the menu icon on the top left corner of the map to expand the list offuelling
CLICK OR CALL BEFORE YOU DIG Join the Electrical Contractor Program. Participating electrical commercial partners. Pipeline and right of way permits. Energy solutions managers. Safety & outages. Click or call before you dig. Digging safety for homeowners. Digging safety for contractors. Naturalgas safety.
HOW TO READ YOUR NATURAL GAS BILL 1. Billing date. Billing date is the date your bill was issued.Transactions after this date will appear on your next bill. Billing period is the period of time in which charges are billed to your account.; 2. Previous bill. Less payment is the last payment amount we received from you.; Balance from previous bill shows the amount owing, if any, from your previous bill and any payments or COOL COMFORT- NATURAL GAS FURNACE PLUS AIR CONDITIONER Natural gas furnace plus central air conditioner If you’re looking to beat the summer heat and you have a natural gas furnace, you can simply add an air conditioning unit to your central heating system and enjoy year-round climate control and comfort in your home. WANT TO LEARN MORE ABOUT INDIGENOUS CULTURE? START WITH Celebrated singer/songwriter Kym Gouchie, who hails from the Lheidli T’enneh Nation—Prince George’s traditional territory—didn’t learn drumming as part of her upbringing.“It was something I sought out as I wanted culture in my life,” she said. It was through her healing journey where Kym learnt about the healing power of the drum. BC’S OUTDOOR SPACES ARE PUTTING SMILES ON PEOPLE’S FACES With many indoor spaces closed and warm weather finally here, BC's beautiful and abundant trail networks are proving to be an invaluable resource for people itching to get outside. FORTISBCLOG IN TO YOUR ACCOUNTCONTACT USREBATES AND OFFERSACCOUNTS &BILLINGCAREERS
FortisBC delivers natural gas and electricity to customers in BC. Report a gas leak at 1-800-663-9911 (24 hours) or 911. Report electrical emergencies or power outages at 1-866-436-7847. LOG IN TO YOUR ACCOUNT > FORTISBC You can open an account online, or by calling 1-888-224-2710 for natural gas, or 1-866-436-7847 for electricity. Is there an extra cost to sign up for an online profile?REBATES AND OFFERS
Connect to natural gas: space and water heating rebates. Connect to gas. Convert from oil, propane, or a wood stove and qualify for rebates of up to $3,000 when you install an eligible natural gas space heating system and water heater, plus an eligible outdoor appliance. KOOTENAY LAKE LEVELS 1741.98 feet (530.96 meters) as of May 16 2021 19:02:16. View lake levels for the last 31 days Lake level forecast - May 13, 2021: Kootenay Lake is forecast to increase to 1747.50 at Queens Bay by May 22, 2021. Average Daily Kootenay River Discharge at Brilliant for May 15 2021: 38253 cfs (cubic feet per second) News - Apr 22, 2021: THE FUTURE OF ENERGY EFFICIENCY The ThermoLift heat pump provides space and water heating in one system and is reported to offer efficiencies as high as 160 per cent. This pilot, the first in North America, will test the efficiency, reliability and customer acceptance of the technology. Results: expected in spring 2022. NATURAL GAS FURNACE REBATES > FORTISBC Natural gas furnace rebates. Replace your old natural gas furnace with an eligible ENERGY STAR ® model and you could qualify for a rebate of up to $1,000. Plus, if you install an eligible connected thermostat, you could be qualify for an additional $150 rebate. Before beginning work, make sure you qualify for this rebate by reviewing theNEW HOME PROGRAM
New Home Program – special rebates for a limited time. We’ve adopted the BC Energy Step Code as the energy performance standard for our New Home Program. Build a home more energy efficient than the minimum BC Building Code requirements and you can qualify for a home performance rebate ranging from $3,000 to $10,000. CLEAN GROWTH INNOVATION FUND We’ve made a commitment to work toward a lower carbon energy future for BC, and we’re taking action: our Clean Growth Innovation Fund will help us invest in innovative emissions-reducing projects like Renewable Natural Gas initiatives. Over the next four years, this fund will direct $4.9 million per year to support innovative energyCAREERS AT FORTISBC
No matter where your career path take you at FortisBC, we’ll help you reach your potential and enrich your life through every stage. Discover our inclusive culture, the challenging work, the comprehensive benefits and training, plus the perks on the West Coast can offer. We’re beyond your traditional energy company. FURNACE COMMISSIONING SHEET 3553 20/07 Page 2 of 5 FORTISBCLOG IN TO YOUR ACCOUNTCONTACT USREBATES AND OFFERSACCOUNTS &BILLINGCAREERS
FortisBC delivers natural gas and electricity to customers in BC. Report a gas leak at 1-800-663-9911 (24 hours) or 911. Report electrical emergencies or power outages at 1-866-436-7847. LOG IN TO YOUR ACCOUNT > FORTISBC You can open an account online, or by calling 1-888-224-2710 for natural gas, or 1-866-436-7847 for electricity. Is there an extra cost to sign up for an online profile?REBATES AND OFFERS
Connect to natural gas: space and water heating rebates. Connect to gas. Convert from oil, propane, or a wood stove and qualify for rebates of up to $3,000 when you install an eligible natural gas space heating system and water heater, plus an eligible outdoor appliance. KOOTENAY LAKE LEVELS 1741.98 feet (530.96 meters) as of May 16 2021 19:02:16. View lake levels for the last 31 days Lake level forecast - May 13, 2021: Kootenay Lake is forecast to increase to 1747.50 at Queens Bay by May 22, 2021. Average Daily Kootenay River Discharge at Brilliant for May 15 2021: 38253 cfs (cubic feet per second) News - Apr 22, 2021: THE FUTURE OF ENERGY EFFICIENCY The ThermoLift heat pump provides space and water heating in one system and is reported to offer efficiencies as high as 160 per cent. This pilot, the first in North America, will test the efficiency, reliability and customer acceptance of the technology. Results: expected in spring 2022. NATURAL GAS FURNACE REBATES > FORTISBC Natural gas furnace rebates. Replace your old natural gas furnace with an eligible ENERGY STAR ® model and you could qualify for a rebate of up to $1,000. Plus, if you install an eligible connected thermostat, you could be qualify for an additional $150 rebate. Before beginning work, make sure you qualify for this rebate by reviewing theNEW HOME PROGRAM
New Home Program – special rebates for a limited time. We’ve adopted the BC Energy Step Code as the energy performance standard for our New Home Program. Build a home more energy efficient than the minimum BC Building Code requirements and you can qualify for a home performance rebate ranging from $3,000 to $10,000.CAREERS AT FORTISBC
No matter where your career path take you at FortisBC, we’ll help you reach your potential and enrich your life through every stage. Discover our inclusive culture, the challenging work, the comprehensive benefits and training, plus the perks on the West Coast can offer. We’re beyond your traditional energy company. CLEAN GROWTH INNOVATION FUND We’ve made a commitment to work toward a lower carbon energy future for BC, and we’re taking action: our Clean Growth Innovation Fund will help us invest in innovative emissions-reducing projects like Renewable Natural Gas initiatives. Over the next four years, this fund will direct $4.9 million per year to support innovative energy FURNACE COMMISSIONING SHEET 3553 20/07 Page 2 of 5 CONTACT US - FORTISBC 1-250-645-5290. Fax. 1-866-540-6732. Customer service hours. Monday to Friday 7 a.m. to 7 p.m. PST. Email us.REBATES AND OFFERS
Connect to natural gas: space and water heating rebates. Connect to gas. Convert from oil, propane, or a wood stove and qualify for rebates of up to $3,000 when you install an eligible natural gas space heating system and water heater, plus an eligible outdoor appliance.NEW HOME PROGRAM
New Home Program – special rebates for a limited time. We’ve adopted the BC Energy Step Code as the energy performance standard for our New Home Program. Build a home more energy efficient than the minimum BC Building Code requirements and you can qualify for a home performance rebate ranging from $3,000 to $10,000. INVESTING IN COMMUNITY Investing in community. Investing in grassroots community projects where we live and work is one of the many ways we’re serving our customers and contributing to a stronger, healthier BC. BC’S OUTDOOR SPACES ARE PUTTING SMILES ON PEOPLE’S FACES With many indoor spaces closed and warm weather finally here, BC's beautiful and abundant trail networks are proving to be an invaluable resource for people itching to get outside. CORPORATE SUSTAINABILITY REPORT 2019 Sustainability is a core driver of our strategic thinking at FortisBC. We want the decisions we make to improve the long-term success of our company and our ability to provide energy to British Columbia today and into the future.LOOKING FORWARD
FortisBC provides natural gas, electricity and alternative energy solutions to residential, commercial, and industrial customers in BC.FortisBC.com
PROTECTING THE ENVIRONMENT We share our customers’ desire for a cleaner energy future and we’re committed to working with them to achieve this goal. With more than a decade of experience exploring lower carbon energy solutions to help reduce greenhouse gas (GHG) emissions in homes, businesses and industry, we will continue to collaborate with customers, communities, all levels of government, businesses and INVESTING IN OUR EMPLOYEES Our employees not only donate to give back to their communities, they also have the chance to help out at local events. The holiday season is a great time to give back and in partnership with Global TV and Rock 101, some special FortisBC helpers were at the 32 nd annual Christmas Wish Breakfast spreading some holiday cheer to deserving Lower Mainland families.OUR BUSINESS
Our president and CEO’s message. Sustainability is a core driver of our strategic thinking at FortisBC. Our sustainability framework lays out the priority areas we need to consistently address to besuccessful.
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* City of Williams Lake Operating Agreement * City of Vernon Operating Agreement * City of Armstrong Operating Agreement * City of Trail Operating Agreement * Pattullo Gas Line Replacement CPCN Application * Okanagan Capacity Upgrades CPCN * Rate design and common rates applications * 2016 FEI rate design application * 2014 FEU common delivery rates methodology application * 2013 FEU reconsideration and variance application of G-26-13 * 2012 FEU common rates, amalgamation and rate design application * 2001 Terasen Gas rate design application * 1996 BC Gas rate design application * 1993 BC Gas rate design application phase B * 1991 BC Gas rate design application phase A * Resource plans for natural gas * 2017 Resource plan for natural gas * 2014 Resource plan for natural gas * 2010 Resource plan for natural gas * 2008 Resource plan for natural gas * 2006 Resource plan for natural gas * 2004 Resource plan for natural gas * ROE and capital structure application * 2015 ROE and capital structure application for 2016 * 2012 ROE and BCUC generic cost of capital proceeding * 2009 ROE and capital structure application * 2005 ROE and capital structure application * Revenue requirements, annual reviews and performance based rateplans
* 2018 Annual Review of 2019 Rates * 2017 Annual review of 2018 rates * 2016 Annual review of 2017 rates * 2016 Depreciation and net salvage rate changes * 2015 Annual review of 2016 rates * 2015 Annual review of 2015 rates * 2014-2018 Performance based rate plan * 2012-2013 Revenue requirements applications * 2010-2011 Revenue requirements application * 2008 Annual review of 2009 rates * 2007 Annual review of 2008 rates * 2006 Annual review of 2007 rates * 2005 Annual review of 2006 rates * 2004 Annual review of 2005 rates * 2004-2009 Performance based rate plan * 2003 Annual review of 2004 rates * 2020-2024 Multi-Year Rate Plan (FEI and FBC) * 2020 Annual Review for 2020 and 2021 Delivery Rates * System extension and customer connection policies * 2015 System extension application * 2007 System extension and customer connection policies * 2018 Application for Change to System Extension Fund Pilot Program * 2020 System extension application * US Generally Accepted Accounting Principles (GAAP) * 2014 US Generally Accepted Accounting Principles (GAAP) * 2011 US Generally Accepted Accounting Principles (GAAP) * FortisBC Energy Inc. and FortisBC Inc. Evacuation Rate Relief Tariff Amendment Application * Fort Nelson gas submissions * Fort Nelson gas cost filings * Fort Nelson revenue requirements * Muskwa River pipeline crossing CPCN application * 2016 rate design application * 2019-2020 Revenue Requirements Application * 2004 Revenue Requirements Application * 2008 Revenue Requirements Application * 2009 Revenue Requirements Application * 2010 Revenue Requirements Application * 2011 Revenue Requirements Application * 2014 Revenue Requirements Application * 2015-2016 Revenue Requirements Application * 2017-2018 Revenue Requirements Application * Revelstoke gas submissions * Revelstoke gas cost filings * Revelstoke Propane Portfolio Cost Amalgamation Application * Our electricity utility * FortisBC's Electric Tariff * Electric BCUC submissions * Capital expenditure and system development plan * 2011 Capital expenditure plan * 2009-2010 Capital expenditure plan * Certificate of public convenience and necessity applications * Advanced metering infrastructure (AMI) * 2012 Advanced metering infrastructure (AMI) project * 2007 Advanced metering infrastructure (AMI) Project * Benvoulin substation project * Cooper conductor replacement (CCR) project * Corra Linn spillgates replacement project * Distribution substation automation project * Grand Forks Terminal Station Reliability CPCN Project * Kootenay operations centre CPCN project * Naramata substation project * Okanagan transmission reinforcement project * Kelowna Bulk Transformer Addition CPCN Project * Code of conduct and transfer pricing policy* 2009 Revision
* Demand side management * 2019-2022 DSM Expenditures Plan * 2018 Demand side management expenditures application * 2017 Demand side management expenditures application * 2015-2016 Demand side management expenditures application * Demand side management reports * Electric vehicle charging stations * Electric vehicle DCFC service rate application * Electric vehicle charging station inquiry* Electricity rates
* Net metering tariff * 2017 Net metering tariff reconsideration application * 2016 Net metering tariff update application * 2009 Net metering tariff application * Rate design applications* 2017 rate design
* 2009 Rate design
* Rate schedule 50 street lighting tariff * 2015 RS50 street lighting tariff application * 2017 RS50 street lighting tariff update application – type III * Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate* 2011 Application
* Resource plans for electricity * 2016 Long term electric resource plan * Revenue requirements applications * 2018 Annual Review of 2019 Rates * 2017 Annual review for 2018 rates * 2016 Annual review for 2017 rates * 2016 Treatment for major capital expenditures under the 2014-2019PBR plan
* 2015 Annual review for 2016 rates * 2015 Annual review for 2015 rates * 2014-2018 Multi-year performance based ratemaking plan * 2012-2013 revenue requirements application and integrated systemplan
* 2011 Revenue requirement * 2010 Revenue requirements * 2020 Annual Review for 2020 and 2021 Rates * Self-generation policy * Self-generation policy stage 1 application * Self-generation policy stage II application* Solar
* Ellison community solar pilot project application * Electricity rate design * Facilities, operations and energy information* Natural gas facts
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* Co-op education programs * Engineer-in-Training program LET’S RETHINK BC’S ENERGY FUTUREIcons_Svgs
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SUSTAINABLE ENERGY OPTIONS Renewable Natural Gas Electric vehicle charging WE’RE HERE FOR YOU: SUPPORT FOR CUSTOMERS AFFECTED BY COVID-19 We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help. Our customer service representatives are here to assist you if you're facing financial difficulty for any reason. Supporting British Columbia during the COVID-19 outbreak HOW CAN WE LOWER GREENHOUSE GAS EMISSIONS BY 30 PER CENT? Check out how we plan to reach our 30BY30 goal in the next decade. OPEN, CLOSE OR MOVE YOUR ACCOUNT Account Online is the fastest way to move your service to your new location or close your account. You can also call us or complete ouronline form.
EMERGENCIES
REPORT NATURAL GAS EMERGENCIES1-800-663-9911
If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us. REPORT ELECTRICAL EMERGENCIES OR POWER OUTAGES1-866-436-7847
If you see downed power lines, stay at least 10 metres away and call911 or FortisBC.
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OPEN, CLOSE OR MOVE YOUR ACCOUNT Account Online is the fastest way to move your service to your new location or close your account. You can also call us or complete ouronline form.
PROTECT YOURSELF FROM SCAMS AND FRAUD Your safety is our priority. We’re aware that scammers and fraudsters are taking advantage of the COVID-19 outbreak and may phone or send texts, phishing emails or post on social media, threatening to disconnect your service. We've suspended all service disconnections for any financial reasons at this time.Protect yourself
STORIES AND NEWS FROM FORTISBCNEWS RELEASES
INNOVATIVE BUILDERS EXCEED MINIMUM BC STEP CODE REQUIREMENTS WITHNATURAL GAS HEATING
Many home builders in BC are helping to address the challenge of climate change by exceeding the BC Step Code required for their communities. And they’re doing it with natural gas heating systems. RENEW PROGRAM HELPS GRADUATES BUILD A BETTER FUTURE The Residential Energy Efficiency Works (REnEW) program helps individuals experiencing barriers to employment. It offers participants skills training and hands-on experience in the energy-efficiency construction industry. WHY IS FORTISBC TELLING ME TO USE LESS ENERGY? We're working toward our 30BY30 target by making energy-efficient appliances and equipment accessible and more affordable to our customers through our rebate programs, helping lower their energy use and reduce greenhouse gas emissions.MEDIA CENTRE
SECOND ROUTE OPTION PROPOSED FOR PATTULLO GAS LINE REPLACEMENTPROJECT
Nov 19, 2020
CO AWARENESS WEEK: PREVENT EXPOSURE OF CO IN YOUR HOMENov 5, 2020
CITY OF KAMLOOPS LAUNCHES NEW PROGRAM TO ENCOURAGE “SMART”RENOVATIONS
Nov 4, 2020
View more stories and newsNatural gas
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