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LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
HOW WILLING ARE CONSUMERS TO LEAVE REVIEWS? We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S., over the past 3 years of conducting our survey, consumers willingness to leave reviews has consistently increased. Survey Results Consumers reporting that they never leave reviews dropped almost in half over the period and those HOW THE NPS SCORE TRANSLATES TO A 5 STAR RATING Google and other search engines will be able to index those testimonials since GatherUp indexes them in the Schema Review Markup which is based on a 1-5 star system. NPS Score to 1-5 Star conversion: NPS Score 10 = 5 Stars. NPS Score 9 = 4.5 Stars. NPS Score 8 = 4 Stars. NPS Score 7 = 3.5 Stars.API DOCUMENTATION
/customer/create. Create a new customer under one of your businesses. feedbackRequestErrorCode and feedbackRequestErrorMessage will be returned only if the sendFeedbackRequest parameter is present and setto 1.. Parameters
WHAT IS YELP'S ACTUAL IMPACT IN THE REAL WORLD? The above Yelp review of Barbara Oliver is both typical and emblematic of Yelp’s approach to reviews. Barbara often sells jewelry in the range of $2000-$5000+ for a single purchase yet this Yelp reviewer with 264 Yelp friends and 256 reviews felt it important to write a four-paragraph review AND add a photo about a $3 battery purchase. I guess Yelp Elite need to write about something. GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCES Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
HOW WILLING ARE CONSUMERS TO LEAVE REVIEWS? We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S., over the past 3 years of conducting our survey, consumers willingness to leave reviews has consistently increased. Survey Results Consumers reporting that they never leave reviews dropped almost in half over the period and those HOW THE NPS SCORE TRANSLATES TO A 5 STAR RATING Google and other search engines will be able to index those testimonials since GatherUp indexes them in the Schema Review Markup which is based on a 1-5 star system. NPS Score to 1-5 Star conversion: NPS Score 10 = 5 Stars. NPS Score 9 = 4.5 Stars. NPS Score 8 = 4 Stars. NPS Score 7 = 3.5 Stars.API DOCUMENTATION
/customer/create. Create a new customer under one of your businesses. feedbackRequestErrorCode and feedbackRequestErrorMessage will be returned only if the sendFeedbackRequest parameter is present and setto 1.. Parameters
WHAT IS YELP'S ACTUAL IMPACT IN THE REAL WORLD? The above Yelp review of Barbara Oliver is both typical and emblematic of Yelp’s approach to reviews. Barbara often sells jewelry in the range of $2000-$5000+ for a single purchase yet this Yelp reviewer with 264 Yelp friends and 256 reviews felt it important to write a four-paragraph review AND add a photo about a $3 battery purchase. I guess Yelp Elite need to write about something. DOWNLOADS - GATHERUP We'll help you build a better business. Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While your happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them withyou.
WHAT IS CUSTOMER EXPERIENCE AND WHY IS IT IMPORTANT Customer experience management (CXM) involves surveying, measuring, analyzing, and improving the customer experience. CXM tracks every customer touchpoint so you can enhance microinteractions (to accomplish single tasks) and brand relationships with customers. To enhance customer satisfaction, start by evaluating how your businessis currently
HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED How to flag a review for removal. Here are the steps to get the review removed: Navigate to business.google.com, login and locate your business. Select Reviews from the left hand menu. Scroll to the appropriate review and remove any owner response you may have left. Click on the 3 dots in the upper right of the review and select“Flag as
SHOULD YOU RESPOND TO OLD REVIEWS? Should You Respond To Old Reviews? May 6, 2020. When speaking at conferences or writing about review replies it’s often an eye-opener that a business should be replying to their reviews bad, good, or neutral. Responding to reviews is an important customer interaction and signal to prospects that you are listening, care, and that you own HOW TO REPLY TO REVIEWS + FREE TEMPLATES 5. Get more conversions. Replying to your reviews online sets off a chain reaction of benefits for your business. First, a review is posted and your reply delights (and possibly saves) your customer. Then, more customers are likely to leave a review if a businessreplies to reviews.
DISPLAY REVIEWS ON YOUR WEBSITE GatherUp offers 4 ways to display reviews on your website including: Review Widget; Tag Widget; Review Badge; Conversion Pop-Up; Review Widget. The Review Widget displays both 1st- and 3rd-party reviews on a business website. Select a layout to customize the widget to fityour site.
UNDERSTANDING REQUEST MODES Direct Request Mode. Direct Request Mode is a 1-step process to request: Reviews on 3rd-party sites (choose 2-4 sites) Because Direct Mode gives customers direct access to your online review profiles we recommend only businesses with a known NPS over 80 consider usingDirect Mode.
NET PROMOTER SCORE
Most businesses track their online reviews religiously yet they have no metric to assess an even more important marketing tool; word of mouth. Despite its significance, many small businesses either weren’t aware or found it too difficult to measure this important growth metric. It’s Not Dificult, Enter Net Promoter Score Net Promoter Score (NPS), familiar to most Fortune 500 companies, isAPI DOCUMENTATION
Client id is a unique user identifier provided by GatherUp. Hash is a digital request signature. Learn how to generate hash here. Business ID (or multiple comma-separated ids.) Customer email address. Page. Subscription of customer. It will return an array with results of WHY WON'T HAPPY CUSTOMERS WRITE A REVIEW? Irene Abdou, a photographer, asked this question on a recent post about how willing folks are to leave a review.And it is a question that more than a few small business folks ask: “I’ve never understood WHY people who are happy, though, still won’t write a review.That would be a GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCES Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
HOW WILLING ARE CONSUMERS TO LEAVE REVIEWS? We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S., over the past 3 years of conducting our survey, consumers willingness to leave reviews has consistently increased. Survey Results Consumers reporting that they never leave reviews dropped almost in half over the period and those HOW THE NPS SCORE TRANSLATES TO A 5 STAR RATING Google and other search engines will be able to index those testimonials since GatherUp indexes them in the Schema Review Markup which is based on a 1-5 star system. NPS Score to 1-5 Star conversion: NPS Score 10 = 5 Stars. NPS Score 9 = 4.5 Stars. NPS Score 8 = 4 Stars. NPS Score 7 = 3.5 Stars. WHAT IS YELP'S ACTUAL IMPACT IN THE REAL WORLD? The above Yelp review of Barbara Oliver is both typical and emblematic of Yelp’s approach to reviews. Barbara often sells jewelry in the range of $2000-$5000+ for a single purchase yet this Yelp reviewer with 264 Yelp friends and 256 reviews felt it important to write a four-paragraph review AND add a photo about a $3 battery purchase. I guess Yelp Elite need to write about something.API DOCUMENTATION
Customer custom id. customerEmail. string (email) yes. john.smith@app.gatherup.com. Customer email address. This field is required for basic plan accounts. For higher plans there is email or phone number required. customerFirstName. GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCES Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
HOW WILLING ARE CONSUMERS TO LEAVE REVIEWS? We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S., over the past 3 years of conducting our survey, consumers willingness to leave reviews has consistently increased. Survey Results Consumers reporting that they never leave reviews dropped almost in half over the period and those HOW THE NPS SCORE TRANSLATES TO A 5 STAR RATING Google and other search engines will be able to index those testimonials since GatherUp indexes them in the Schema Review Markup which is based on a 1-5 star system. NPS Score to 1-5 Star conversion: NPS Score 10 = 5 Stars. NPS Score 9 = 4.5 Stars. NPS Score 8 = 4 Stars. NPS Score 7 = 3.5 Stars. WHAT IS YELP'S ACTUAL IMPACT IN THE REAL WORLD? The above Yelp review of Barbara Oliver is both typical and emblematic of Yelp’s approach to reviews. Barbara often sells jewelry in the range of $2000-$5000+ for a single purchase yet this Yelp reviewer with 264 Yelp friends and 256 reviews felt it important to write a four-paragraph review AND add a photo about a $3 battery purchase. I guess Yelp Elite need to write about something.API DOCUMENTATION
Customer custom id. customerEmail. string (email) yes. john.smith@app.gatherup.com. Customer email address. This field is required for basic plan accounts. For higher plans there is email or phone number required. customerFirstName. DOWNLOADS - GATHERUP We'll help you build a better business. Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While your happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them withyou.
WHAT IS ONLINE REPUTATION MONITORING & WHY YOU SHOULD DO IT If you’re not monitoring your online reputation for your business in this digital age, then you’re leaving a lot of money on the table. Learn what online reputation monitoring is, why it’s important, and why you should manage and improve it. WHAT IS CUSTOMER EXPERIENCE AND WHY IS IT IMPORTANT Customer experience management (CXM) involves surveying, measuring, analyzing, and improving the customer experience. CXM tracks every customer touchpoint so you can enhance microinteractions (to accomplish single tasks) and brand relationships with customers. To enhance customer satisfaction, start by evaluating how your businessis currently
SHOULD YOU RESPOND TO OLD REVIEWS? Should You Respond To Old Reviews? May 6, 2020. When speaking at conferences or writing about review replies it’s often an eye-opener that a business should be replying to their reviews bad, good, or neutral. Responding to reviews is an important customer interaction and signal to prospects that you are listening, care, and that you own DISPLAY REVIEWS ON YOUR WEBSITE GatherUp offers 4 ways to display reviews on your website including: Review Widget; Tag Widget; Review Badge; Conversion Pop-Up; Review Widget. The Review Widget displays both 1st- and 3rd-party reviews on a business website. Select a layout to customize the widget to fityour site.
UNDERSTANDING REQUEST MODES Direct Request Mode. Direct Request Mode is a 1-step process to request: Reviews on 3rd-party sites (choose 2-4 sites) Because Direct Mode gives customers direct access to your online review profiles we recommend only businesses with a known NPS over 80 consider usingDirect Mode.
NET PROMOTER SCORE
Most businesses track their online reviews religiously yet they have no metric to assess an even more important marketing tool; word of mouth. Despite its significance, many small businesses either weren’t aware or found it too difficult to measure this important growth metric. It’s Not Dificult, Enter Net Promoter Score Net Promoter Score (NPS), familiar to most Fortune 500 companies, is WHAT IS YELP'S ACTUAL IMPACT IN THE REAL WORLD? The above Yelp review of Barbara Oliver is both typical and emblematic of Yelp’s approach to reviews. Barbara often sells jewelry in the range of $2000-$5000+ for a single purchase yet this Yelp reviewer with 264 Yelp friends and 256 reviews felt it important to write a four-paragraph review AND add a photo about a $3 battery purchase. I guess Yelp Elite need to write about something.API DOCUMENTATION
Client id is a unique user identifier provided by GatherUp. Hash is a digital request signature. Learn how to generate hash here. Business ID (or multiple comma-separated ids.) Customer email address. Page. Subscription of customer. It will return an array with results of WHY WON'T HAPPY CUSTOMERS WRITE A REVIEW? Irene Abdou, a photographer, asked this question on a recent post about how willing folks are to leave a review.And it is a question that more than a few small business folks ask: “I’ve never understood WHY people who are happy, though, still won’t write a review.That would be a GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCES Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? WHAT IS CUSTOMER EXPERIENCE AND WHY IS IT IMPORTANT Customer experience management (CXM) involves surveying, measuring, analyzing, and improving the customer experience. CXM tracks every customer touchpoint so you can enhance microinteractions (to accomplish single tasks) and brand relationships with customers. To enhance customer satisfaction, start by evaluating how your businessis currently
HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCES Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? WHAT IS CUSTOMER EXPERIENCE AND WHY IS IT IMPORTANT Customer experience management (CXM) involves surveying, measuring, analyzing, and improving the customer experience. CXM tracks every customer touchpoint so you can enhance microinteractions (to accomplish single tasks) and brand relationships with customers. To enhance customer satisfaction, start by evaluating how your businessis currently
HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
DOWNLOADS - GATHERUP We'll help you build a better business. Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While your happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them withyou.
WHAT IS CUSTOMER EXPERIENCE AND WHY IS IT IMPORTANT Customer experience management (CXM) involves surveying, measuring, analyzing, and improving the customer experience. CXM tracks every customer touchpoint so you can enhance microinteractions (to accomplish single tasks) and brand relationships with customers. To enhance customer satisfaction, start by evaluating how your businessis currently
HOW ONE BUSINESS MADE A MESS OF MASKING The reasons for a business to implement strict masking hygiene for clients and staff have become increasingly clear. There are moral and ethical reasons; customers, despite some complainers, strongly prefer a rigorously enforced masking policy; and the business case is clear, there is significantly more economic upside to requiring masks with nearly 80% of consumers indicating either the same SHOULD YOU RESPOND TO OLD REVIEWS? Should You Respond To Old Reviews? May 6, 2020. When speaking at conferences or writing about review replies it’s often an eye-opener that a business should be replying to their reviews bad, good, or neutral. Responding to reviews is an important customer interaction and signal to prospects that you are listening, care, and that you own HOW TO REPLY TO REVIEWS + FREE TEMPLATES 5. Get more conversions. Replying to your reviews online sets off a chain reaction of benefits for your business. First, a review is posted and your reply delights (and possibly saves) your customer. Then, more customers are likely to leave a review if a businessreplies to reviews.
10 STRATEGIES TO GET MORE REVIEWS AND COMPETE IN SERPS Research shows that 86% of consumers would consider leaving a review for a business and 80% of 18-34-year-olds have left one. Participation rates vary by industry, demographic, and customer experience however, odds are good that asking every customer will return the extra reviews you’re looking for. Ask customers directly: Email customers ; Send atext message
API DOCUMENTATION
Client id is a unique user identifier provided by GatherUp. Hash is a digital request signature. Learn how to generate hash here. Business ID (or multiple comma-separated ids.) Customer email address. Page. Subscription of customer. It will return an array with results of WHY WON'T HAPPY CUSTOMERS WRITE A REVIEW? Irene Abdou, a photographer, asked this question on a recent post about how willing folks are to leave a review.And it is a question that more than a few small business folks ask: “I’ve never understood WHY people who are happy, though, still won’t write a review.That would be a 3 WAYS TO FIND THE GOOGLE REVIEW LINK URL FOR YOUR Create a short Google review link URL via Google My Business. Google My Business is a free and easy-to-use tool for businesses and organizations to manage their online presence across Google, including reviews. The first step to using GMB is to signup and verify your business.Next, you can create a short name for your business so that you can create a link or short Google review URL forAPI DOCUMENTATION
POST https://app.gatherup.com/api/customer/update GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCESCATHOLIC GATHER YOUR PEOPLE Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED SHOULD YOU RESPOND TO OLD REVIEWS? Should You Respond To Old Reviews? May 6, 2020. When speaking at conferences or writing about review replies it’s often an eye-opener that a business should be replying to their reviews bad, good, or neutral. Responding to reviews is an important customer interaction and signal to prospects that you are listening, care, and that you own THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
B2B SERVICES NEED REPUTATION MANAGEMENT TOO B2B Reviews Help to Convert High-Cost Purchases. The first question that always needs answering when assessing a low volume business and their use of a reputation platform is the potential ROI. For most financial planners and accountants the lifetime value of a new clientis significant.
HOW THE NPS SCORE TRANSLATES TO A 5 STAR RATING Google and other search engines will be able to index those testimonials since GatherUp indexes them in the Schema Review Markup which is based on a 1-5 star system. NPS Score to 1-5 Star conversion: NPS Score 10 = 5 Stars. NPS Score 9 = 4.5 Stars. NPS Score 8 = 4 Stars. NPS Score 7 = 3.5 Stars.API DOCUMENTATION
Customer custom id. customerEmail. string (email) yes. john.smith@app.gatherup.com. Customer email address. This field is required for basic plan accounts. For higher plans there is email or phone number required. customerFirstName. GATHERUP - GET ONLINE REVIEWS & CUSTOMER FEEDBACKLOGINHOW IT WORKSFEATURESPRICINGABOUTRESOURCESCATHOLIC GATHER YOUR PEOPLE Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.LOGIN - GATHERUP
Login - GatherUp. Please enter your user information. Remember Me. Forgot Password? Sign me in. Don't have an account? HOW TO GET A (WHACKO) GOOGLE REVIEW REMOVED SHOULD YOU RESPOND TO OLD REVIEWS? Should You Respond To Old Reviews? May 6, 2020. When speaking at conferences or writing about review replies it’s often an eye-opener that a business should be replying to their reviews bad, good, or neutral. Responding to reviews is an important customer interaction and signal to prospects that you are listening, care, and that you own THE IMPORTANCE OF REVIEWS AND FEEDBACK FOR A Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for business. But what can you do to make sure your first days, weeks and months arethe start you need?
CREATING QUARTERLY & ANNUAL NPS REPORTS Creating a report that allows you to look at your NPS (and survey question results) in a quarter by quarter basis will give you more compiled data and a better sense of averages than just month by month. Step 1 – Go to the new NPS Report under ‘Reports’. Step 2 – Click on the ‘Comparison’ tab. Step 3 – Delete the defaultlocation
CASE STUDY: KEY PERFORMANCE INDICATORS IN LOCAL DIGITAL Case Study: Key Performance Indicators in Local Digital Marketing. April 24, 2017. Finding, tracking and collating Key Performance Indicators (KPIs)* that demonstrate the performance of your online efforts has always been difficult in the local digital marketing space. But with upgrades in reporting at Google, Yelp and a newlyminted web site
B2B SERVICES NEED REPUTATION MANAGEMENT TOO B2B Reviews Help to Convert High-Cost Purchases. The first question that always needs answering when assessing a low volume business and their use of a reputation platform is the potential ROI. For most financial planners and accountants the lifetime value of a new clientis significant.
HOW THE NPS SCORE TRANSLATES TO A 5 STAR RATING Google and other search engines will be able to index those testimonials since GatherUp indexes them in the Schema Review Markup which is based on a 1-5 star system. NPS Score to 1-5 Star conversion: NPS Score 10 = 5 Stars. NPS Score 9 = 4.5 Stars. NPS Score 8 = 4 Stars. NPS Score 7 = 3.5 Stars.API DOCUMENTATION
Customer custom id. customerEmail. string (email) yes. john.smith@app.gatherup.com. Customer email address. This field is required for basic plan accounts. For higher plans there is email or phone number required. customerFirstName. DOWNLOADS - GATHERUP We'll help you build a better business. Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While your happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them withyou.
CONTACT US - GATHERUP Contact Us Drop us a line Please fill out our general contact form below and we will be in touch within 8 business hours. Contact support: support@gatherup.com | View our user and help guide We’ll help you build a better business Our goal is to help you connect with your customers to gain valuable insight HOW ONE BUSINESS MADE A MESS OF MASKING The reasons for a business to implement strict masking hygiene for clients and staff have become increasingly clear. There are moral and ethical reasons; customers, despite some complainers, strongly prefer a rigorously enforced masking policy; and the business case is clear, there is significantly more economic upside to requiring masks with nearly 80% of consumers indicating either the same WHAT IS CUSTOMER EXPERIENCE AND WHY IS IT IMPORTANT Customer experience management (CXM) involves surveying, measuring, analyzing, and improving the customer experience. CXM tracks every customer touchpoint so you can enhance microinteractions (to accomplish single tasks) and brand relationships with customers. To enhance customer satisfaction, start by evaluating how your businessis currently
SHOULD YOU RESPOND TO OLD REVIEWS? Should You Respond To Old Reviews? May 6, 2020. When speaking at conferences or writing about review replies it’s often an eye-opener that a business should be replying to their reviews bad, good, or neutral. Responding to reviews is an important customer interaction and signal to prospects that you are listening, care, and that you own 8 STEPS FOR DEALING WITH CUSTOMER COMPLAINTS In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View all of the posts covering strategy, ideas, customer insight, survey data and more to improve how your business handles customer complaints. Planning for the inevitable will make you a better business. Complaints from your customer are inevitable andare
THE SIMPLE GUIDE TO NET PROMOTER SCORE I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your score and why you need to use it for your business. This article will help you understand how Net Promoter Score (NPS) informs you of your customers likelihood of referring other customers to your business. These word of GOOGLE REVIEW ATTRIBUTES EXPAND TO NEW CATEGORIES Positive & Negative Review Attributes. Late last fall we started seeing Google asking for additional positive and negative attributes about a business when leaving a review in most service area businesses (plumbing, hvac etc).. These new attributes show at the top of the review with the wording “Positive” or “Critical” and then all that were selected by the user.API DOCUMENTATION
Client id is a unique user identifier provided by GatherUp. Hash is a digital request signature. Learn how to generate hash here. Business ID (or multiple comma-separated ids.) Customer email address. Page. Subscription of customer. It will return an array with results ofAPI DOCUMENTATION
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WE MAKE CUSTOMER EXPERIENCE THE BACKBONE OF YOUR BUSINESS THROUGH REVIEWS AND CUSTOMER FEEDBACK. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather customer feedback and reviews into one place to drive sales up for your business.Request A Demo
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Social Sharing: Turn reviews into amazing social media images! GATHERUP INTEGRATES WITH OVER 100 ONLINE REVIEWSITES INCLUDING:
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MAXIMIZE YOUR LOCAL SEO & ONLINE REVIEWS MAXIMIZE YOUR LOCAL SEO & ONLINE REVIEWS We know local SEO better than anyone. More reviews and better ratings help you harness the power of 3rd party online review sites to improve your website's visibility and ranking in search. With multiple ways to add 1st and 3rd party reviews to your website, you can use GatherUp to turn your site into a sales funnel. * Build reviews on sites that matter to you * Display reviews on your website, including schema mark-up formaximum impact
* Monitor review sites and Google Q & A * Easily add reviews to your website with Conversion Pop-Up Learn About Our Features CENTRALIZED CUSTOMER EXPERIENCE & REVIEW MANAGEMENT GatherUp is intuitive and robust with features. Gain efficiency by managing your customer feedback and online reviews all in one place. See results as you capture, monitor, and grow your reputation alongwith your business.
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ADD CUSTOMERS EASILY Add customers in just seconds or even automatically to request feedback and reviews with ease.*
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Receive notifications for new feedback, reviews and more. Respond right from our system for easy communication.*
AUTOMATED PROCESS
Our system handles the requests, reminders, personalized content and more to engage your customers. We save you time!*
MARKET YOUR REVIEWS
Use our Review Widget, Conversion Pop-up and social features to market your great reviews and improve your SEO. Let's win your next customer.*
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Our emails and messaging are customized with your brand, logo and accent color to have you looking great.*
REPORTING & INSIGHTS Get the data and insight you need to manage, make changes and track progress of your reputation, reviews and Net Promoter Score. WE'LL HELP YOU BUILD A BETTER BUSINESS Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. We'll help you market your brand's promoters and connect with your unhappy customers to solve the issue. GatherUp makes all of this possible, building a continuous cycle of happy customers and powerful reviews to help you capture yournext customer.
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GATHER FEEDBACK AND REVIEWS TO DRIVE YOUR BUSINESS UP GatherUp will make customer experience the backbone of your business, building a continuous cycle of happy customers and powerful reviews to help you capture your next customer.Get Started Today
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RECOMMENDED STAR RATING by Jay Green 04/16/20 _close_Details
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