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RESTAURANTS
Hacienda Grill. PUBLISHED: Apr 23rd. Bar & grill serving a la carte breakfast, lunch and dinner. Dress Code: Pool casual; shorts and t-shirts permitted. Read more. WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture THE ISLANDS OF THE YUCATAN PENINSULA This island is located approximately 18 miles north of Isla Mujeres, where the Gulf of Mexico and the Caribbean Sea meet. Isla Contoy is only about 5 miles long and only about a tenth of a mile wide and is considered the most important sea bird nesting place in the entire Mexican Caribbean. The island is a Mexican national park and isprotected.
HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA Hurricane Season. Hurricane season in the Atlantic begins June 1st and ends November 30th, but most hurricanes occur August through October. The chances that a hurricane will hit during your vacation are very low. The Cancun area has only been hit by two major hurricanes: Gilbert on September 15, 1988 and Wilma on October 21, 2005, 17 yearsapart.
5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COMSPA & WELLNESS
The vapor of the bath purifies your respiratory system through the inhalation of aromatic vapors from curative plants. Temazcal baths heal headaches and their soothing effect may alleviate conditions of the nervous system. While most sweat baths may generate these results, the Temazcal ritual is more effective due to the regulated precisionby
MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES Aluxes are knee-high dwarf-like beings that are considered to be spirits of Mayan ancestors or the land that roam the Mayan jungle. They are said to be invisible but are able to assume physical form and resemble miniature traditionally dressed Mayans. They aren’t evil, in the case of the airport bridge they were simply guarding theirland.
PACKAGES | HACIENDA TRES RIOS Free Night at Hacienda Tres Rios. Includes: All Inclusive Plan: All meals, snacks and beverages. 2 kids ages 5 and under stay free. One-way airport-hotel transportation (5 night stays) Access to Tres Ríos Nature Park. Our All Inclusive Plan: Unlimited meals and snacksat
RESTAURANTS
Hacienda Grill. PUBLISHED: Apr 23rd. Bar & grill serving a la carte breakfast, lunch and dinner. Dress Code: Pool casual; shorts and t-shirts permitted. Read more. WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture THE ISLANDS OF THE YUCATAN PENINSULA This island is located approximately 18 miles north of Isla Mujeres, where the Gulf of Mexico and the Caribbean Sea meet. Isla Contoy is only about 5 miles long and only about a tenth of a mile wide and is considered the most important sea bird nesting place in the entire Mexican Caribbean. The island is a Mexican national park and isprotected.
HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA Hurricane Season. Hurricane season in the Atlantic begins June 1st and ends November 30th, but most hurricanes occur August through October. The chances that a hurricane will hit during your vacation are very low. The Cancun area has only been hit by two major hurricanes: Gilbert on September 15, 1988 and Wilma on October 21, 2005, 17 yearsapart.
5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COMSPA & WELLNESS
The vapor of the bath purifies your respiratory system through the inhalation of aromatic vapors from curative plants. Temazcal baths heal headaches and their soothing effect may alleviate conditions of the nervous system. While most sweat baths may generate these results, the Temazcal ritual is more effective due to the regulated precisionby
MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES Aluxes are knee-high dwarf-like beings that are considered to be spirits of Mayan ancestors or the land that roam the Mayan jungle. They are said to be invisible but are able to assume physical form and resemble miniature traditionally dressed Mayans. They aren’t evil, in the case of the airport bridge they were simply guarding theirland.
CLUB DE PLAYA KAKAO
EXPERIENCE HACIENDA TRES RIOS. Luxury eco resort; Unlimited drinks and meals; Unlimited activities including kayak tours, cenotes, snorkel tours, Sense Adventure tour, bike tours and much more 5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYA Many people visit Mayan archaeological site Chichen Itza or Xcaret Park, both wonderful choices, but here are a few “off the beaten track” suggestions for Riviera Maya day trips. 1. Ruta de los Cenotes. Ruta de los Cenotes (Cenote Trail) is located in Puerto Morelos, the small fishing village that is 20 minutes south of Cancun. MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have TEMAZCAL: AN ANCIENT MAYAN RITUAL AT HACIENDA TRES RIOS Temazcal is an ancient steam bath that has been used for relaxation, healing and purification purposes for thousands of years by Mayans and other Mesoamerican and North American (sweat lodge) civilizations. Hacienda Tres Rios is one of the few resorts in the Riviera Maya that offers Temazcal and its therapeutic and curative benefits to ourguests.
MEXICAN FOOD
Combine crushed garlic, quartered onions, whole cloves, quartered jalapeño, and chicken broth in a Dutch oven and simmer over medium-to-high heat. Cover and cook for 30 minutes. Strain and save broth in a bowl with a colander, and discard the solids. Pour the cooked broth into a pan, stirring in the chopped turkey, cilantro, andlime juice.
TRADITIONAL MEXICAN MUSIC Music is a very important part of Mexican culture and is always part of a celebration, whether big or small. The music of Mexico sings of love, country, passion, history, legend and oppression, among other things. Here are three vibrant genres of traditional Mexican musicexplained.
OUR GREEN JUICE: THE RECIPE Guests love our green juice.. It’s very healthy and contains fruits and vegetables that provide essential vitamins and fiber.In addition, it’s delicious and refreshing.. We’re happy to share our recipe so you can make and enjoy our famous green juice at home.. Cheers! Ingredients for 1 liter (4 cups)RESTAURANTS
Restaurants – Seafood – EL SHRIMP BUCKET. PUBLISHED: Nov 19th. EL SHRIMP BUCKET. About: Blvd Kukulcan, km 5, Cancún, 77500 998-883-1722. Description: ZONA HOTELERA. You may not have to use your imagination to guess the specialty of the Shrimp Bucket, but the restaurant’s chefs waste no creativity in coming up with ways toserve you this
NEW BENEFITS FOR MEMBERS CLUB SUNSET (MEMBERS) No reservations required for dinner. Exclusive dinner menú in Alebrije, Kotori, Portobello and Hacienda Grill 6:30-10:30 pm. 25 % off on wine cellar. A special price for the Chef’s Table ($110 USD) Tuesday through Saturday at 6:30 pm and 8:15 pm. A special price for the Luna Maya dinner (25% discount) Mondaythrough
PIÑATAS: WHAT YOU DIDN'T KNOW Piñatas have a rich history that spans many different countries and cultures. Although piñatas are thought to have originated in China, today they are most strongly identified with Mexico, where the tradition can be traced back to the ancient Aztec culture.. These days piñatas in the form of cartoon characters and superheroes are an essential part of any Mexican child’s birthday party PACKAGES | HACIENDA TRES RIOS Free Night at Hacienda Tres Rios. Includes: All Inclusive Plan: All meals, snacks and beverages. 2 kids ages 5 and under stay free. One-way airport-hotel transportation (5 night stays) Access to Tres Ríos Nature Park. Our All Inclusive Plan: Unlimited meals and snacksat
RESTAURANTS
Hacienda Grill. PUBLISHED: Apr 23rd. Bar & grill serving a la carte breakfast, lunch and dinner. Dress Code: Pool casual; shorts and t-shirts permitted. Read more. WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture THE ISLANDS OF THE YUCATAN PENINSULA This island is located approximately 18 miles north of Isla Mujeres, where the Gulf of Mexico and the Caribbean Sea meet. Isla Contoy is only about 5 miles long and only about a tenth of a mile wide and is considered the most important sea bird nesting place in the entire Mexican Caribbean. The island is a Mexican national park and isprotected.
HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA Hurricane Season. Hurricane season in the Atlantic begins June 1st and ends November 30th, but most hurricanes occur August through October. The chances that a hurricane will hit during your vacation are very low. The Cancun area has only been hit by two major hurricanes: Gilbert on September 15, 1988 and Wilma on October 21, 2005, 17 yearsapart.
5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COMSPA & WELLNESS
The vapor of the bath purifies your respiratory system through the inhalation of aromatic vapors from curative plants. Temazcal baths heal headaches and their soothing effect may alleviate conditions of the nervous system. While most sweat baths may generate these results, the Temazcal ritual is more effective due to the regulated precisionby
MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES Aluxes are knee-high dwarf-like beings that are considered to be spirits of Mayan ancestors or the land that roam the Mayan jungle. They are said to be invisible but are able to assume physical form and resemble miniature traditionally dressed Mayans. They aren’t evil, in the case of the airport bridge they were simply guarding theirland.
PACKAGES | HACIENDA TRES RIOS Free Night at Hacienda Tres Rios. Includes: All Inclusive Plan: All meals, snacks and beverages. 2 kids ages 5 and under stay free. One-way airport-hotel transportation (5 night stays) Access to Tres Ríos Nature Park. Our All Inclusive Plan: Unlimited meals and snacksat
RESTAURANTS
Hacienda Grill. PUBLISHED: Apr 23rd. Bar & grill serving a la carte breakfast, lunch and dinner. Dress Code: Pool casual; shorts and t-shirts permitted. Read more. WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture THE ISLANDS OF THE YUCATAN PENINSULA This island is located approximately 18 miles north of Isla Mujeres, where the Gulf of Mexico and the Caribbean Sea meet. Isla Contoy is only about 5 miles long and only about a tenth of a mile wide and is considered the most important sea bird nesting place in the entire Mexican Caribbean. The island is a Mexican national park and isprotected.
HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA Hurricane Season. Hurricane season in the Atlantic begins June 1st and ends November 30th, but most hurricanes occur August through October. The chances that a hurricane will hit during your vacation are very low. The Cancun area has only been hit by two major hurricanes: Gilbert on September 15, 1988 and Wilma on October 21, 2005, 17 yearsapart.
5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COMSPA & WELLNESS
The vapor of the bath purifies your respiratory system through the inhalation of aromatic vapors from curative plants. Temazcal baths heal headaches and their soothing effect may alleviate conditions of the nervous system. While most sweat baths may generate these results, the Temazcal ritual is more effective due to the regulated precisionby
MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES Aluxes are knee-high dwarf-like beings that are considered to be spirits of Mayan ancestors or the land that roam the Mayan jungle. They are said to be invisible but are able to assume physical form and resemble miniature traditionally dressed Mayans. They aren’t evil, in the case of the airport bridge they were simply guarding theirland.
CLUB DE PLAYA KAKAO
EXPERIENCE HACIENDA TRES RIOS. Luxury eco resort; Unlimited drinks and meals; Unlimited activities including kayak tours, cenotes, snorkel tours, Sense Adventure tour, bike tours and much more 5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYA Many people visit Mayan archaeological site Chichen Itza or Xcaret Park, both wonderful choices, but here are a few “off the beaten track” suggestions for Riviera Maya day trips. 1. Ruta de los Cenotes. Ruta de los Cenotes (Cenote Trail) is located in Puerto Morelos, the small fishing village that is 20 minutes south of Cancun. MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have TEMAZCAL: AN ANCIENT MAYAN RITUAL AT HACIENDA TRES RIOS Temazcal is an ancient steam bath that has been used for relaxation, healing and purification purposes for thousands of years by Mayans and other Mesoamerican and North American (sweat lodge) civilizations. Hacienda Tres Rios is one of the few resorts in the Riviera Maya that offers Temazcal and its therapeutic and curative benefits to ourguests.
MEXICAN FOOD
Combine crushed garlic, quartered onions, whole cloves, quartered jalapeño, and chicken broth in a Dutch oven and simmer over medium-to-high heat. Cover and cook for 30 minutes. Strain and save broth in a bowl with a colander, and discard the solids. Pour the cooked broth into a pan, stirring in the chopped turkey, cilantro, andlime juice.
TRADITIONAL MEXICAN MUSIC Music is a very important part of Mexican culture and is always part of a celebration, whether big or small. The music of Mexico sings of love, country, passion, history, legend and oppression, among other things. Here are three vibrant genres of traditional Mexican musicexplained.
OUR GREEN JUICE: THE RECIPE Guests love our green juice.. It’s very healthy and contains fruits and vegetables that provide essential vitamins and fiber.In addition, it’s delicious and refreshing.. We’re happy to share our recipe so you can make and enjoy our famous green juice at home.. Cheers! Ingredients for 1 liter (4 cups)RESTAURANTS
Restaurants – Seafood – EL SHRIMP BUCKET. PUBLISHED: Nov 19th. EL SHRIMP BUCKET. About: Blvd Kukulcan, km 5, Cancún, 77500 998-883-1722. Description: ZONA HOTELERA. You may not have to use your imagination to guess the specialty of the Shrimp Bucket, but the restaurant’s chefs waste no creativity in coming up with ways toserve you this
NEW BENEFITS FOR MEMBERS CLUB SUNSET (MEMBERS) No reservations required for dinner. Exclusive dinner menú in Alebrije, Kotori, Portobello and Hacienda Grill 6:30-10:30 pm. 25 % off on wine cellar. A special price for the Chef’s Table ($110 USD) Tuesday through Saturday at 6:30 pm and 8:15 pm. A special price for the Luna Maya dinner (25% discount) Mondaythrough
PIÑATAS: WHAT YOU DIDN'T KNOW Piñatas have a rich history that spans many different countries and cultures. Although piñatas are thought to have originated in China, today they are most strongly identified with Mexico, where the tradition can be traced back to the ancient Aztec culture.. These days piñatas in the form of cartoon characters and superheroes are an essential part of any Mexican child’s birthday party PACKAGES | HACIENDA TRES RIOS All of the activities in the Nature Park, including snorkeling, kayaking, the bicycle tour and many more are part of the all-inclusive plan.. This special rate includes: Two kids ages 12 and under FREE; All meals and drinks with our all-inclusive plan; One-way ground transportation (airport-hotel)RESTAURANTS
International buffet serving breakfast, lunch, and dinner. Dress Code: Casual; shorts and t-shirts permitted WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
EDW | HACIENDA TRES RIOS EXPERIENCE HACIENDA TRES RIOS. Luxury eco resort; Unlimited drinks and meals; Unlimited activities including kayak tours, cenotes, snorkel tours, Sense Adventure tour, bike tours and much more THE ISLANDS OF THE YUCATAN PENINSULA Many people don’t know that the Cancun area is home to four breathtaking tropical islands, each with its own distinct personality.Three of these islands are close enough to Cancun, Playa del Carmen and the Riviera Maya to visit during a day trip.. Discover Cancun’s islands and the natural wonders, ancient Mayan history and/or Mexican culture they have to offer. THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture 5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COM ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES There are also Alux houses in the entrance to the airport and on the right side of the highway on the way into Cancun. Aluxes were also blamed for the collapse of the stage at Chichen Itza before Elton John’s concert.After a ceremony was held with offerings, the concert went off without a hitch. HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA You want to plan a vacation to Cancun or the Riviera Maya, but you are worried about the weather.Will it rain? Will there be a hurricane? Will it be sweltering hot? Cold? We never know for sure, but here is a general explanation of the weather in Cancun and the Riviera Maya that can help you plan your vacation. PACKAGES | HACIENDA TRES RIOS All of the activities in the Nature Park, including snorkeling, kayaking, the bicycle tour and many more are part of the all-inclusive plan.. This special rate includes: Two kids ages 12 and under FREE; All meals and drinks with our all-inclusive plan; One-way ground transportation (airport-hotel)RESTAURANTS
International buffet serving breakfast, lunch, and dinner. Dress Code: Casual; shorts and t-shirts permitted WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
EDW | HACIENDA TRES RIOS EXPERIENCE HACIENDA TRES RIOS. Luxury eco resort; Unlimited drinks and meals; Unlimited activities including kayak tours, cenotes, snorkel tours, Sense Adventure tour, bike tours and much more THE ISLANDS OF THE YUCATAN PENINSULA Many people don’t know that the Cancun area is home to four breathtaking tropical islands, each with its own distinct personality.Three of these islands are close enough to Cancun, Playa del Carmen and the Riviera Maya to visit during a day trip.. Discover Cancun’s islands and the natural wonders, ancient Mayan history and/or Mexican culture they have to offer. THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture 5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COM ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES There are also Alux houses in the entrance to the airport and on the right side of the highway on the way into Cancun. Aluxes were also blamed for the collapse of the stage at Chichen Itza before Elton John’s concert.After a ceremony was held with offerings, the concert went off without a hitch. HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA You want to plan a vacation to Cancun or the Riviera Maya, but you are worried about the weather.Will it rain? Will there be a hurricane? Will it be sweltering hot? Cold? We never know for sure, but here is a general explanation of the weather in Cancun and the Riviera Maya that can help you plan your vacation.SPA & WELLNESS
In the last 20 years, spas in the Riviera Maya have been given a whole new meaning. The ancient Mexican Temazcal bath ritual, Aztec for “steam bath” has become increasingly popular in the YucatanPeninsula.
OUR LOWEST RATE EVER All of the activities in the Nature Park, including snorkeling, kayaking, the bicycle tour and many more are part of the all-inclusive plan.. This special rate includes: Two kids ages 12 and under FREE; All meals and drinks with our all-inclusive plan; One-way ground transportation (airport-hotel) THE ISLANDS OF THE YUCATAN PENINSULA Many people don’t know that the Cancun area is home to four breathtaking tropical islands, each with its own distinct personality.Three of these islands are close enough to Cancun, Playa del Carmen and the Riviera Maya to visit during a day trip.. Discover Cancun’s islands and the natural wonders, ancient Mayan history and/or Mexican culture they have to offer. PLAN AHEAD | RIVIERA MAYA ALL INCLUSIVE VACATION Save Up to 30% Off! Great things happen to travelers who plan ahead. If the lush jungle and pristine beaches of the Riviera Maya are on your mind, consider our 3 Early Booking Discounts*, and start planning your vacation to the Mexican Caribbean. Book at least: ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES There are also Alux houses in the entrance to the airport and on the right side of the highway on the way into Cancun. Aluxes were also blamed for the collapse of the stage at Chichen Itza before Elton John’s concert.After a ceremony was held with offerings, the concert went off without a hitch. TEMAZCAL: AN ANCIENT MAYAN RITUAL AT HACIENDA TRES RIOS The Cancun area has a reputation for not being the “real” Mexico, and it’s true that the area is home to many chain resorts and restaurants, but this region, the Yucatan Peninsula is also rich with ancient Mayan history.At Hacienda Tres Rios, we like to combine the modern with the traditional, to create experiences that combine Mexico’s future with its past.MEXICAN FOOD
Once a thriving Mayan Indian territory, the Yucatan Peninsula encompasses a wide region that includes the Mexican states of Yucatan, Campeche, and Quintana Roo (home to Cancun, Playa del Carmen, and the Riviera Maya). Although part of Mexico today, the region is still considered Mayan country and their influence lingers, from the ancient Mayan ruins of Chichen Itza to the fascinating flavors MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have MEXICAN WEDDING TRADITIONS EXPLAINED People from far and near have chosen Mexico and especially the Riviera Maya as their wedding destination.The reasons to choose this beautiful location for a special day are endless and the pull it has is only augmented by the traditions of the Mexican people, including rites and rituals at weddings. TRADITIONAL MEXICAN MUSIC Music is a very important part of Mexican culture and is always part of a celebration, whether big or small. The music of Mexico sings of love, country, passion, history, legend and oppression, among other things. Here are three vibrant genres of traditional Mexican musicexplained.
NEW BENEFITS FOR MEMBERS Me and my wife enjoyed our stay at tres rios,last week.Thanks to the courteous employees with special mention to Keren of the member concierge,and Chef Michael and his Captain Victor of the Hacienda Grill,they went for the extra mile in preparing a special surprise and sumptous dinner for my wife’s B-Day w/c she appreciates very much.Except for the lack of notice of the power interruption on PACKAGES | HACIENDA TRES RIOS All of the activities in the Nature Park, including snorkeling, kayaking, the bicycle tour and many more are part of the all-inclusive plan.. This special rate includes: Two kids ages 12 and under FREE; All meals and drinks with our all-inclusive plan; One-way ground transportation (airport-hotel)RESTAURANTS
International buffet serving breakfast, lunch, and dinner. Dress Code: Casual; shorts and t-shirts permitted WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
EDW | HACIENDA TRES RIOS EXPERIENCE HACIENDA TRES RIOS. Luxury eco resort; Unlimited drinks and meals; Unlimited activities including kayak tours, cenotes, snorkel tours, Sense Adventure tour, bike tours and much more THE ISLANDS OF THE YUCATAN PENINSULA Many people don’t know that the Cancun area is home to four breathtaking tropical islands, each with its own distinct personality.Three of these islands are close enough to Cancun, Playa del Carmen and the Riviera Maya to visit during a day trip.. Discover Cancun’s islands and the natural wonders, ancient Mayan history and/or Mexican culture they have to offer. THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture 5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COM HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA You want to plan a vacation to Cancun or the Riviera Maya, but you are worried about the weather.Will it rain? Will there be a hurricane? Will it be sweltering hot? Cold? We never know for sure, but here is a general explanation of the weather in Cancun and the Riviera Maya that can help you plan your vacation.RESTAURANTS
EL SHRIMP BUCKET. About: Blvd Kukulcan, km 5, Cancún, 77500 998-883-1722. Description: ZONA HOTELERA.You may not have to use your imagination to guess the specialty of the Shrimp Bucket, but the restaurant’s chefs waste no creativity in coming up with ways to serve you this fruit of the sea.MEXICAN FOOD
Once a thriving Mayan Indian territory, the Yucatan Peninsula encompasses a wide region that includes the Mexican states of Yucatan, Campeche, and Quintana Roo (home to Cancun, Playa del Carmen, and the Riviera Maya). Although part of Mexico today, the region is still considered Mayan country and their influence lingers, from the ancient Mayan ruins of Chichen Itza to the fascinating flavors PACKAGES | HACIENDA TRES RIOS All of the activities in the Nature Park, including snorkeling, kayaking, the bicycle tour and many more are part of the all-inclusive plan.. This special rate includes: Two kids ages 12 and under FREE; All meals and drinks with our all-inclusive plan; One-way ground transportation (airport-hotel)RESTAURANTS
International buffet serving breakfast, lunch, and dinner. Dress Code: Casual; shorts and t-shirts permitted WEBSITE TABLE OF CONTENTS :: LUXURY CARIBBEAN RESORTS Use our handy site map to find the exact amenitiy, local restaurant or accommodation you're looking for when choosing a Luxury CaribbeanResort!
EDW | HACIENDA TRES RIOS EXPERIENCE HACIENDA TRES RIOS. Luxury eco resort; Unlimited drinks and meals; Unlimited activities including kayak tours, cenotes, snorkel tours, Sense Adventure tour, bike tours and much more THE ISLANDS OF THE YUCATAN PENINSULA Many people don’t know that the Cancun area is home to four breathtaking tropical islands, each with its own distinct personality.Three of these islands are close enough to Cancun, Playa del Carmen and the Riviera Maya to visit during a day trip.. Discover Cancun’s islands and the natural wonders, ancient Mayan history and/or Mexican culture they have to offer. THE CITIES AND TOWNS OF THE RIVIERA MAYA The Riviera Maya, sometimes also referred to as the Mayan Riviera, is the coastal area that runs from world famous vacation destination Cancun to the chic bohemian beach town of Tulum.. The Riviera Maya is home to both natural and manmade wonders, from cenotes (natural sinkholes connected by underground rivers and caves), to ancient Mayan ruins, to Xcaret Park, where Mexico’s culture 5 OFF-THE-BEATEN PATH DAY TRIPS TO TAKE IN THE RIVIERA MAYASEE MORE ON HACIENDATRESRIOS.COM HURRICANE SEASON IN CANCUN & THE RIVIERA MAYA You want to plan a vacation to Cancun or the Riviera Maya, but you are worried about the weather.Will it rain? Will there be a hurricane? Will it be sweltering hot? Cold? We never know for sure, but here is a general explanation of the weather in Cancun and the Riviera Maya that can help you plan your vacation.RESTAURANTS
EL SHRIMP BUCKET. About: Blvd Kukulcan, km 5, Cancún, 77500 998-883-1722. Description: ZONA HOTELERA.You may not have to use your imagination to guess the specialty of the Shrimp Bucket, but the restaurant’s chefs waste no creativity in coming up with ways to serve you this fruit of the sea.MEXICAN FOOD
Once a thriving Mayan Indian territory, the Yucatan Peninsula encompasses a wide region that includes the Mexican states of Yucatan, Campeche, and Quintana Roo (home to Cancun, Playa del Carmen, and the Riviera Maya). Although part of Mexico today, the region is still considered Mayan country and their influence lingers, from the ancient Mayan ruins of Chichen Itza to the fascinating flavors OUR LOWEST RATE EVER All of the activities in the Nature Park, including snorkeling, kayaking, the bicycle tour and many more are part of the all-inclusive plan.. This special rate includes: Two kids ages 12 and under FREE; All meals and drinks with our all-inclusive plan; One-way ground transportation (airport-hotel) THE ISLANDS OF THE YUCATAN PENINSULA Many people don’t know that the Cancun area is home to four breathtaking tropical islands, each with its own distinct personality.Three of these islands are close enough to Cancun, Playa del Carmen and the Riviera Maya to visit during a day trip.. Discover Cancun’s islands and the natural wonders, ancient Mayan history and/or Mexican culture they have to offer. ALUXES: MISCHIEVOUS MYTHICAL MAYAN CREATURES There are also Alux houses in the entrance to the airport and on the right side of the highway on the way into Cancun. Aluxes were also blamed for the collapse of the stage at Chichen Itza before Elton John’s concert.After a ceremony was held with offerings, the concert went off without a hitch. PLAN AHEAD | RIVIERA MAYA ALL INCLUSIVE VACATION Save Up to 30% Off! Great things happen to travelers who plan ahead. If the lush jungle and pristine beaches of the Riviera Maya are on your mind, consider our 3 Early Booking Discounts*, and start planning your vacation to the Mexican Caribbean. Book at least:MEXICAN FOOD
Once a thriving Mayan Indian territory, the Yucatan Peninsula encompasses a wide region that includes the Mexican states of Yucatan, Campeche, and Quintana Roo (home to Cancun, Playa del Carmen, and the Riviera Maya). Although part of Mexico today, the region is still considered Mayan country and their influence lingers, from the ancient Mayan ruins of Chichen Itza to the fascinating flavors TEMAZCAL: AN ANCIENT MAYAN RITUAL AT HACIENDA TRES RIOS The Cancun area has a reputation for not being the “real” Mexico, and it’s true that the area is home to many chain resorts and restaurants, but this region, the Yucatan Peninsula is also rich with ancient Mayan history.At Hacienda Tres Rios, we like to combine the modern with the traditional, to create experiences that combine Mexico’s future with its past. MAYAN LEGENDS: 4 BEDTIME STORIES OF AN ANCIENT CIVILIZATION Mayan mythology emerged from the traditions and religion of a civilization as old as 3,000 years from a vast region called Mesoamerica: territories that are now the Mexican states of Campeche, Chiapas, Quintana Roo, Tabasco, and Yucatan, in addition to some parts of Central America.Even though many of the texts written by the Mayans were burned on the arrival of the Spanish, some legends have TRADITIONAL MEXICAN MUSIC Music is a very important part of Mexican culture and is always part of a celebration, whether big or small. The music of Mexico sings of love, country, passion, history, legend and oppression, among other things. Here are three vibrant genres of traditional Mexican musicexplained.
NEW BENEFITS FOR MEMBERS Me and my wife enjoyed our stay at tres rios,last week.Thanks to the courteous employees with special mention to Keren of the member concierge,and Chef Michael and his Captain Victor of the Hacienda Grill,they went for the extra mile in preparing a special surprise and sumptous dinner for my wife’s B-Day w/c she appreciates very much.Except for the lack of notice of the power interruption on PIÑATAS: WHAT YOU DIDN'T KNOW Piñatas have a rich history that spans many different countries and cultures. Although piñatas are thought to have originated in China, today they are most strongly identified with Mexico, where the tradition can be traced back to the ancient Aztec culture.. These days piñatas in the form of cartoon characters and superheroes are an essential part of any Mexican child’s birthday party Our website uses cookies to provide a personalized and secure experience to our users as well as to show users advertising related to their preferences. Cookies allow us to understand the behavior of our users on the site and improve it. If you decide to navigate our website, we understand that you consent to the processing of your personal data in accordance with “our online privacy policy” described in our Privacy Notice. More informationI agree
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Non Members RatesBook Now Hacienda Tres Ríos Resort Spa & Nature Park is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya, with it’s comprehensive all-inclusive plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Experience luxury with La Herencia Suites’ butler service and access to a private roof garden. Members and guests can tour mangrove forests, swim, snorkel, swim or kayak along winding rivers, or simply unwind on the resort’stranquil beaches.
* Facilities
* Services
* Activities
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255 Suites
* 6 Restaurants
* 3
Bars
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Coffee Shop
* 2
Swimming Pools
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* Adults only swimming pool* Kid´s Club
* Mini Golf
* Hammocks
* Batting Cage
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Parking Lot
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Soccer Field
* Free Basic Wi-Fi
* Buffet Service: breakfast, lunchand dinner
* Towel service
* Concierge Service* Share Center
* ATM
* Currency Exchange* Spa
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* Travel Agency ($) * Confeti gift shop ($)* Car Rental ($)
* Laundry service ($)*
Nanny ($)
* Airport Shuttle ($) * Marine and yacht club service ($)(Cancún)* 24 hrs Room
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Kakao Beach Club *
* Fitness center
* Movies and books with concierge* Temazcal ($)
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Zoom Photoshop ($)
_($) Additional charge__*For Members Only_
* Daily activities for children, teens and adults 9:00 am– 5:00 pm
* Nightly Entertainment* Hobbie cat tour
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Yoga
* Pool volleyball
* Beach volleyball
* Aqua Aerobics
* Bingo Time
* Beach Soccer
* Contests
* Cooking Class
* Aqua Relax
* Dancing Class
* Spanish Lessons
* TRX
* Zumba
* Swimming Pool Games* Bocce Ball
* Mini Golf Tournament * Ping Pong Tournament* Bicycle Tour
* Kayak Tour
* Sailing Tour (accompanied bya guide)
* Snorkel Tour
* Sense Adventure Tour * Plant Nursery Tour* Scuba diving ($)
* Fishing Tour ($)
* Segway Tour ($)
* Jungle Kart Tour ($) _($) Additional charge_ Download weekly program All Inclusive Plan: Unlimited food and beverages, In suite minibar stocked daily, Non motorized water sports, activities program, Theme evenings and Tips. All taxes are included in your room rate except the Environmental Sanitation Tax ($26.06 pesos per room per night) that will be collected in its entirety at the Front Desk. LET’S PLAN YOUR WEDDINGOUR HOTEST DEALS
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STUDIO SUITE
* 546 square feet
* Maximum capacity: 4 people * Beds: 1 king-size or 2 queen-size beds Services & Amenities SERVICES & AMENITIES* Minibar
* Daily housekeeping service * Daily turndown service (sweet dreams) * Electronic laptop-size safe * Hacienda Tres Rios ecological toiletries * Hacienda Tres Rios bathrobes* Vanity Mirror
* Hair dryer
* Ironing board and iron* Umbrella
* Coffee pot, replenished daily* Cable TV
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FAMILY SUITE
_Members Only_
* 1,292 square feet
* Maximum capacity: 8 people * Bedding Option: 1 king bed in one unit and two queen beds in the other OR Two queen beds in each unit Services & Amenities SERVICES & AMENITIES* Minibar
* Daily housekeeping service * Daily turndown service (sweet dreams) * Electronic laptop-size safe * Hacienda Tres Ríos ecological toiletries * Hacienda Tres Ríos bathrobes* Vanity Mirror
* Hair dryer
* Ironing board and iron* Umbrella
* Coffee pot, replenished daily* Cable TV
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ONE BEDROOM SUITE
_Members Only_
* 1,238 square feet
* Maximum capacity: 6 people * Beds: 1 king-size bed Services & Amenities SERVICES & AMENITIES* Minibar
* Daily housekeeping service * Daily turndown service (sweet dreams) * Electronic laptop-size safe * Hacienda Tres Ríos ecological toiletries * Hacienda Tres Ríos bathrobes* Vanity Mirror
* Hair dryer
* Ironing board and iron* Umbrella
* Coffee pot, replenished daily* Cable TV
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TWO BEDROOM SUITE
_Members Only_
* 2,067 square feet
* Maximum capacity: 8 people * Beds: One king-size and two queen-size beds Services & Amenities SERVICES & AMENITIES* Minibar
* Daily housekeeping service * Daily turndown service (sweet dreams) * Electronic laptop-size safe * Hacienda Tres Ríos ecological toiletries * Hacienda Tres Ríos bathrobes* Vanity Mirror
* Hair dryer
* Ironing board and iron* Umbrella
* Coffee pot, replenished daily* Cable TV
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Ocean Spa Hotel
STANDARD ROOM
* One king-size or two full-size beds * Terrace or balcony with ocean, pool or garden view * Maximum capacity: 2 to 4 people* 452 square feet
Services & Amenities SERVICES & AMENITIES* Safe Deposit Box
* Flat Screen with cable TV* Hair dryer
* Iron and Ironing Board* Coffee Maker
* Daily Housekeeping Service*
SPA ROOM
Services & Amenities SERVICES & AMENITIES* Safe Deposit Box
* Flat Screen with cable TV* Hair dryer,
* Iron and Ironing Board* Coffee Maker
* Daily Housekeeping Service* In-room Jacuzzi
* Hydrotherapy Shower * Bathrobes and Slippers* Aromatherapy
* Meditation Bench
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NATURE PARK
Tres Ríos Nature Park is a lush paradise covering more than 326 acres with 3 distinct ecosystems: jungle, mangrove forests and coastal dunes. Named for its 3 freshwater rivers, the park includes 10 crystalline cenotes, more than 90 species of animals and 120 speciesof plants.
As a privately owned natural treasure of the Riviera Maya, Tres Ríos follows strict guidelines and environmental Policy, based on a model of sustainable tourism which regulates all development on theproperty.
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CULINARY EXPERIENCE
INTERNATIONAL BUFFETOpen every day
Breakfast
7:00 am – 11:00 amLunch
12:00 pm – 5:00 pmDinner
6:00 pm – 11:00 pmDress code:
Caribbean comfort
Salads and grilled specialtiesBreakfast
8:00 am – 10:30 amSnacks
11:00 am to 6:00 pm
Lunch
11:00 am – 5:00 pmDinner
6:00 pm – 11:00 pmDress code:
Caribbean comfort
Il Forno
Italian brick oven delicaciesLunch
12 pm to 6 pm
Dress code:
Caribbean comfort
MEXICAN HAUTE CUISINEDinner:
6:00 pm – 11:00 pm _*Reservation Required_Dress code:
Casual
VICTORY SPORTS BAR
Juicetherapy
7:00 am to 11:00 am
Soft Drinks
11:00 am – 1:00 amAlcoholic Drinks
11:00 am – 11:00 pm ITALIAN HAUTE CUISINEDinner:
6:00 pm – 11:00 pm _*Reservation required_ Dress code: Smart casual CAFÉ DE PARIS PATISSERIE Continental Breakfast6:30 am to 7:00 am
French Bakery and Coffee7:00 am to 11:00pm
KAKAO Beach
10:00 am – 5:00 pm_*For Members Only_
La Herencia Terrace
Continental breakfast7:30 am to 10:30 am
Dress Code
_*** For La Herencia Members Only_Caribbean comfort
Romantic Dinner ($)
Share an intimate dinner date with a loved one _*Reservation required_ LA MESA DEL CHEF ($) Take an extraordinary and indulgent journey directly at the chef´s kitchen. _*Reservation required_Luna Maya ($)
Moonlit gastronomic ritual with two menu options. _*Reservation required_TASTING EXPERIENCE
Choose your Favorite Wine, Martini, Tequila or Coffee7:30 pm
Wine Cellar ($)
Find the very best wines and be delight _*Reservation required_DRINKS
9:00 am to 5:00 pm
AGAVE GAR
Tequila Bar
6:00 pm to 11:00 pm
ORIENTAL FUSION
Dinner 6:00 pm – 11:00 pm _*Reservation required_Dress code:
Casual
Terraza Martini
Tea variety and delicious martinisTea Time
6:00 pm – 7:00 pm
Martini bar
8:00 pm – 10:00 pmDress Code
Caribbean Comfort
_***Kids, Vegetarian and gluten-free menus available _GALLERY
An award-winning model of sustainable tourism on Mexico’s Riviera Maya—this luxury resort is set within the 326-acre Tres Ríos NaturePark.View Gallery
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LOCATION & CONTACTS
* HACIENDA TRES RÍOS * KM. 54 Highway Cancun-Tulum. * C.P. 77760, Playa del Carmen* Q. ROO, Mexico.
* Hotel: +52 (984) 877 2400* Reservations
* USA 1 800 494 9173 * Mexico 01 800 262 9268 * Tel +52 (998) 287 4115*
* PRIVACY NOTICE
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* Resorts
* Destinations
* Cancun
* Riviera Maya
* Events Calendar
* Activities Calendar * Share Referral Program* Sunset World App
CONTACT
* USA / Canada 1-800-986-9359 (Toll Free) * México 01-800-681-6725 (Toll Free) * All Other Countries +52-55-8526-4205 * Members Whatsapp +52-998-342-7166+52-998-342-7166
Weekdays: 9AM – 6PM Weekends: 9AM-2PM 2020 GRUPO SUNSET and related marks are registered trademarks and/or service marks in Mexico and internationally. All Rights Reserved. | Privacy Policy*
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Please contact us beforehand to receive important information. If you reserved through a travel agency or directly with us call: USA & CAN 1 800 494 9173 MÉX 01 800 890 7270 REST OF THE WORLD< +52 (998) 881 4602 If you are a Member call USA & CAN 1 (866) 760 1842, 1 (800) 896 1243,1 (800) 961 5089 MÉX 01 (800) 262 9648 COL 01 (800) 913 4927 REST OF THE WORLD +52 (998) 881 8750 If you reserved through RCI call:01 800 681 6958
RESERVATIONS CANCÚN: Alberto Morales ext. 6462 RESERVATIONS RIVIERA MAYA: Guillermo Rosales ext. 6184 Iliana Montembruck ext. 6145close
Políticas de Privacidad I. RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA.HOTELERA MALECÓN S.A. DE C.V. hereinafter ROYAL SUNSET with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the customers, visitors and vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR). II. DATA COLLECTED AND USE OF THE INFORMATION REQUESTED FROM OUR CUSTOMERS. The personal data and documents collected from our customers at the resort, in our Website, online services or by phone, will be used to start, management and maintenance of ours services and to send discounts, offers and promotions in terms of what is stated in this section. A) GENERAL DATA The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes: i. Provide all our services; ii. Include the information of our customers in our systems and databases to provide and administrate the services contracted; iii. Carry out the check-In and Check-out; iv. To comply with the different laws that regulate our services and activities; v. To attend complains, doubts and provide information to our customers, related to transportation, reservations or cancellations received by our Call Center; vi. To confirm, verify, correct and update your personal data; vii. For the administration of the services all inclusive, European plan and day pass viii. For the charge of our services and the collection efforts with respect to receivables that are not paid when due; ix. In order to do the charges on-line of the services and programs paid with credit card; x. To charge any extra charges or additional fees for extra services contracted by our customers and, xi. For the proper identification of our guests and customers. Additionally, this information can be used for the following non-essential purposes: a) To send our customers offers, discounts, special fees and other benefits; b) Spa Service c) Babysitting service d) To carry out wedding, banquets, and Honeymoon Service e) Gym Service f) Restaurant and Bar service g) Medical attention h) Transportation services i) Currency exchange j) For statistical purposes; and, k) For promotional and marketing purposes B) FINANCIAL AND PATRIMONIAL ASSETS DATA The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to purchase our wedding services and events, to purchase our vacation packages, to make reservations, to administrate our European plan analyze the financial profile of our guests and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore, additional financial data and information related to the patrimonial assets of the clients may be required in compliance of Mexican Federal Law to prevent money laundering (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI). According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore, in compliance with the law, we will request your express authorization in written at the moment of the data collection. C) SENSITIVE DATA The sensitive data collected such as health condition (allergies, disease, asthma, injuries, any illness) in our health questionnaire, babysitting service and medical care, will be used to value your health condition in order to purchase and carry out our services such as spa services, babysitting services and medical care. According to the LFPDPPP article 9º and the provisions contained in article 9 (2.a) of the GDPR is required to obtain express consent of guests and customers in order to use and process their sensitive data for the different purposes and uses described above. Therefore, in compliance with the laws, we will request your express authorization in written at the moment of the data collection. III. DATA TRANSFER. The personal data collected by ROYAL SUNSET can be transfer to companies that help to provide some of the services requested by our customers. These data transfer is necessary to comply with the contract and therefore express consent is not necessary for these transferences. Out of these cases and unless one of the provisions stated in article 37 of the LFPDPPP and in the provision contained in article 49 of the GDPR are met, the data provided by our guests, customers or vacation members club, will not be transferred under any circumstances to third parties. IV. USE OF IMAGES. EVENTS: In order to document and communicate information about the activities and events held throughout the year in the resort, as well as news ROYAL SUNSET can use, print, reproduce and publish the images of our guests, visitors, vacation members club and customers and their friends or family that attend our activities in print or electronic media, newsletters, publications, photographic memories, in all its forms and expressions, performances, editions, phonograms, video and emissions for the purposes indicated. These images will not be commercially exploited by ROYAL SUNSET. SECONDARY PURPOSES The information that we collect from our guests, vacation members club, and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and ROYAL SUNSET. When ROYAL SUNSET pretends to use the images for these purposes, the company will request your express authorization in written before its use. V. RESTRICTIONS ON THE USE OR DISCLOSURE OF PERSONAL DATA. In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR, If our customers do not wish to receive communications or advertising by ROYAL SUNSET at any time they can: Subscribe their data in the “do not call list” (REPEP for its acronym in Spanish), administrated by the Bureau of Consumer Protection (PROFECO). For more information visit http://rpc.profeco.gob.mx/; or, send an email to the address privacidad@royalsunset.com requesting stop being contacted for these purposes. VI. RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION, AND WITHDRAWAL OF CONSENT. As stated in the Federal Personal Data Protection Law and in the General Data Protection Regulation, customers may request the access, rectification, cancellation, oppose to the use of their personal data provided to the responsible, or revoke their consent. Their request will be answered by our Privacy Officer, through this email address: privacidad@royalsunset.com To exercise these rights of access, rectification, cancellation, opposition, and to revoke the consent, the following procedure must be followed: 1) Send an email to the address privacidad@royalsunset.com with your full name, your legal or commercial relationship with ROYAL SUNSET, (for example guest or customer), and if you want to exercise your right of access, rectification, cancellation, opposition or revoke your consent. 2) Fill the application form that our Privacy Officer will send you, identifying the data on which you request the access, rectification, cancellation, opposition or the revoke of your consent, providing a copy of any of the identifications mentioned in the form in order to prove that you are the owner of the data or its legal representative. 3) After filling this form you must sent it to the e-mail address indicated in the previous paragraph, attaching all the documents that are relevant to answer your request. For “rectification” applications it will be necessary to specify the changes to be done, including the documentation that supports your request. 4) Once your request is received we will send you a notice with the file number and date of receipt. If your applicarion does not fulfill the legal requirements we will contact you within five business days of the receipt date informing you this situation. You will have ten business day to provide the information or documents required, otherwise your application will be considered as not submitted. 5) If your application was sent on a saturday, sunday or non-working day, it will be received the following working day. 6) Your request will be answered via e-mail in a period of twenty working days from the date of receipt. This period may be extended for twenty additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations. 7) If your application is accepted we will give you access, rectify or cancel you data, register your opposition to the use of your information or revoke your consent within the fifteen business days from the date on which we answer your request. 8) This period may be extended for fifteen additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations. 9) When your application is accepted, in terms of Articles 32, 33, 34 and 35 of the LFPDPPP we will sent your data without any charge through your email address, in case you request or need another form of delivery you will have to pay for the cost of shipment and/or the cost of reproduction of copies or other formats. VII. ONLINE DATA MANAGEMENT. This section describes the use of your personal data in the following website: – https://www.sunsetworldresorts.com/resorts/sunset-royal-beach-resort/ ONLINE PRIVACY POLICY Our policy regarding the information related to the use of our website is described below. You should review this Privacy Policy regularly since it may change at any time at our discretion. When you access the website of ROYAL SUNSET, we register your Internet address (this address usually is temporary and is assigned by your Internet service provider when you log in), the type of operating system and browser you use. In addition, we can trace the pages of the site that you are visiting. The information we collect is used to improve the users experience of our website, the whole process is done without any knowledge of your name or any other information that will allow us to identify you. While visiting the website of ROYAL SUNSET, unless you decide to identify with us, your navigation is anonymous. ROYAL SUNSET, does not require that you provide personal data to use our website, unless necessary. Some applications may require you to disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions or suggestions, and contact you if necessary. In these forms we will not require your name, financial, patrimonial and/or sensitive data, any disclosure of this information is your responsibility, regardless the above, if you voluntarily provide any of this information Royal Sunset assures it will be used with strict confidentiality. COOKIES: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. The next time you visit our site, we may use the information stored in the cookie to facilitate the use of our website. A cookie does not allow us to know your personal identity unless you explicitly choose to provide it. Most cookies expire after a period of time or can be deleted by you at any time. Also you can configure your browser to notify you when you receive a cookie so you can accept or reject it. Our website uses cookies to provide a personalized and secure experience to our users as well as to show users advertising related to their preferences. Cookies allow us to understand the behavior of our users on the site and improve it. If you decide to navigate our website, we understand that you consent to the processing of your personal data in accordance with “our online privacy policy” described in our Privacy Notice. SOCIAL NETWORKS The data and information posted by the users of our social network, is published on their own account and is subjected to the terms and conditions established by the social network provider. ROYAL SUNSET will use this information to answer the requests and questions asked by the users and to contact them in case they request so. The contact data of the users that request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by e-mail or phone. The information provided by those users who decide to participate in our contests will be use to contact them in case they win and their image may be published. DATA PORTABILITY In Accordance with the article 20 of the GDPR, you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data have been provided as long as the legal processing oy your data has been carried out by automated means. ROYAL SUNSET ensures the most strict confidentiality and security to carry out the data transfer. VIII. COMPLAINTS REGARDING THE USE OF YOUR PERSONAL DATA If you believe that your rights regarding the protection of your personal data have been violated by any conduct, act or omission regarding the attention of your requests or in the use of your personal data, you can submit a complaint with the NATIONAL INSTITUTE FOR ACCESS TO INFORMATION AND DATA PROTECTION (INAI), for more information visit www.inai.org.mx IX. MORE INFORMATION – PRIVACY OFFICE. If you have any questions regarding the content, interpretation or scope of this Privacy Notice, or need more information regarding the use of your personal data, please contact us through our PRIVACY OFFICER, at the following email address: privacidad@royalsunset.com donde será atendido. X. UPDATES. This Privacy Notice is effective from January 1º of 2012 and may be modified on a discretionary basis by ROYAL SUNSET, in terms of the GDPR and LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in of our website listed in the VII section of this Privacy Note, and in the Resort Lobby. LAST UPDATE: DECEMBER 1, 2018.close
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TO BECOME A SUNSET WORLD MEMBER, REQUEST A RESORT PREVIEW If you would like more information on Sunset World Resorts & Vacation Experiences Ownership, or if you would like us to contact you about a resort preview at one of our timeshare resort properties, please call us at 1 800 658 3141, write to us at info@yucatanholidays.travel or fill out the form below.CONTACT INFORMATION
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Allow us to contact you at this number I expressly consent and request that Sunset World Resorts & Vacation Experiences and its related and affiliated entities contact me at the number listed above using an automated telephone dialing system, prerecorded message, electronic mail or SMS text message, regardless of any prior election to the contrary. I acknowledge and agree that I am not required to sign this agreement as condition of purchasing any property, goods or services. Requested Destination Preferred Date of TravelComments
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Privacy Policy
1. RESPONSIBLE FOR HANDLING YOUR PERSONAL DATA PROMOTORA SUNSET BEACH CLUBS S.A. DE C.V. (“SUNSET”), a legal entity duly constituted in accordance to the laws of Mexico, domiciled in Blvd. Kululcán km. 10, lote 13-B, Zona Hotelera, CP. 77500, Cancún, Quintana Roo is the entity responsible for handling your personal data. For the Responsible entity, handling your data legitimately is a priority. This Privacy Notice serves as a complement of any other simplified privacy statements that our organization may have presented to you and serves as an addition to all those that purposely do not allude to such notices. 2. PERSONAL DATA DEPARTMENT: ADDRESS: Boulevard Kukulcan Km. 10 Lote 13-B, Zona Hotelera, CP. 77500 en Cancún, Quintana Roo. EMAIL: datospersonales@sunsetworld.net SERVICE HOURS: Monday through Friday 9:00 to 2:00 pm and 4:00 to 6:00 pm. PHONE: +52 998 881 45 00 3. OBJECTIVES OF THE HANDLING OF PERSONAL DATA The Responsible entity gathers your data with the followingobjectives:
* To register you as a client of our services * For administrative purposes related to the implementation of the contractual obligations and the execution of the applicable legalobligations
* To offer promotions * To follow up on the requirements of our clients * To process your requests thus manage the relationship you wish to establish with PROMOTORA SUNSET BEACH CLUBS S.A. DE C.V. or the one already established between yourself and society * To follow up on the requirements and suggestions about products, services and estimates * To guarantee a correct and suitable service for you In accordance with the guidelines published in the Official Journal of the Federation on January 17th 2013, we inform you that the necessary purposes for the existence, upkeep and compliance with our legal relation appear in detail in inserts a), b) and e) above. In accordance, it is necessary that you indicate your consent for the handling of your personal data in relation to the purposes detailed in inserts c) d) f) and g), as these are not strictly necessary or essential for our legal relation. □ I give my consent for my personal data to be handled in accordance to all the objectives listed in the terms of this privacy notice. 4. PERSONAL DATA COLLECTED We collect the data you provide either in person at the address provided and by phone, email or through our web page. The personal data we obtain is the following: * Name, telephone, address, gender, number of children or people dependent on you, Federal tax payers register number and jobreferences.
In accordance to article 9 of the Federal Law for the Protection of Personal Data in Possession of Individuals, when the entity responsible for handling your data collects it from you, you must give your clearly stated consent, thus we will require that at that moment you indicate if you do or do not give your consent to our handling it, through the electronic mechanism we have implemented for such purposes or, wherever appropriate, that you provide us with a duly signeddocument.
5. SENSITIVE, FINANCIAL AND PROPRIETARY DATA WE COLLECT 5.1 Financial and Proprietary data.- Our organization will ask you to provide the financial and proprietary data needed for our contractual relation. Such data includes the following: * Bank and bank account numbers and credit and/or debit cardinformation.
6. USE OF COOKIES AND WEB BEACONS We inform you that we do not collect any personal data through the use of Cookies or Web Beacons and other technology to obtain personal information that could include the following: * What browser or platform you use * The Internet pages you visit * The links you follow* Your IP address
* The web page you visited before you clicked into ours 7. OPTIONS AND WAYS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA You can stop receiving electronic, printed, or phone messages by contacting the entity in charge of your Personal data. 8. MEANS TO EXERCISE THE RIGHT TO ACCESS, RECTIFY, CANCEL OR OBJECT TO THE USE OF YOUR DATA You have the right to access the personal data we have in our power and the details about their handling, as well as to correct them in case they are inaccurate or incomplete; to cancel them when they turn out to be undue or unnecessary for the purposes that justified their procurement or oppose their use for a specific objective. The mechanism that has been implemented for those rights to be executed is presenting an application form (“Single form for exercising ARCO rights”) to the entity Responsible for handling your Personal Data whether in person at the address provided or through an email. You can download the form from our web page in the following section clickhere
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In order to exercise your rights, you must present a form (“Single form for exercising ARCO rights”) to the Responsible entity including the following information: * 1.- Full name and address; * 2.- Proof of personality ID (Voting card issued by the IFE, valid passport, professional license, or in case you are not Mexican, valid migratory documents); * 3.- In case the title holder is not the one presenting the form, a document must be presented to credit the person serving as a representative; a notarized power of attorney signed with two witnesses with the title holder’s and the legal representative’s ID (IFE card, valid passport, professional license or, in case the person is of a nationality other than Mexican, valid migratorydocuments)
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* In the case of minors, the documents to credit the legal representation of the minor will be: birth certificate and identification papers with a photo (one given by the minor’s academic institution), official papers from the Instituto Mexicano del Seguro Social (Mexican Social Security Institute), valid passport or any other document that serves as a valid photo ID, in addition to a declaration under oath by the signee of the document to be attached to the form as the “Certification of legal representation”; * In the case of a person medically unable to exercise their rights, the documents to credit legal representation will be: the interdiction act and the photo ID of the person that holds that legal situation, be it an IFE card, a valid passport a professional license or official immigration papers (in the case of non-Mexicans). * 4.- A clear and precise description of the personal data which you wish to exercise ARCO rights over, detailing which right you wish to exercise and the reasons why you wish to exercise it * 5.- Any document or information that serves as proof that your personal data is being handled by Promotora Sunset Beach Clubs S.A. deC.V.
* 6.- In case you require the rectification of data, the modifications to be made must be specified and all the documents to back this request presented (a birth certificate, proof of address or any other by which the change to be made can be supported).*
* The Responsible entity will respond to your request via email or personally in the aforementioned address within 20 (twenty) business days from the time an acknowledgement of receipt has been sent. In case the request is applicable, the response could be sent via email or presented in person. In order to respond, Promotora Sunset Beach Clubs S.A. de C.V., may ask you to present, at the address mentioned above, an original of the documents that you sent, together with your requisition form, within the 5 (five) business days. If the term has passed and you have yet to present the documents, your request will be filed and the Privacy notice will remain valid until you present a newrequest form.
* When the request proceeds and the documents have been duly checked as to the personality and proprietorship of the ARCO rights, the terms to carry out the request will be the following: * To have access to the data: within a period of 15 (fifteen) days from the time of an affirmative response from the Responsible entity; the electronic documents guaranteeing your request will be made available to you through the same means used to make your request. * For the rectification of data: within a period of 15 (fifteen) days from the time of an affirmative response from the Responsible entity; the electronic documents guaranteeing the rectification will be made available to you through the same means used to make yourrequest.
* For the cancelation or objection to the data: first they will be blocked, from the moment a thorough check of the required documents begins, thus access to personal data will be restricted to any person until there’s a response to the request whether affirmative or negative. In the first instance, within 15 (fifteen) days from the time of an affirmative response from the Responsible entity and in the latter instance the data will be unblocked to continue being handled. The terms listed in the inserts above could be postponed only once for a similar period, in case it is necessary, subject to previous notice by the Responsible entity. PROMOTORA SUNSET BEACH CLUBS S.A. DE C.V. could deny the exercise of ARCO rights in the following cases: * When you are not the owner of the personal data or have not been duly credited as a representative of that owner; * When your personal data are not to be found in the data base of the Responsible entity; * When the rights of a third party are harmed; * When there is a legal impediment or a resolution by a relevant authority that restrict the ARCO rights; * In case of a cancellation, when the personal data are being handled for prevention or for a medical diagnosis or the management ofhealth services or;
* When a rectification, cancellation or objection has taken placepreviously.
The denial could be partial, in which case Promotora Sunset Beach Clubs S.A. de C.V. will carry on with the procedures to access, rectify, cancel or object the applicable data. The exercise of the “ARCO rights” will be free, but if you repeat your request within a 12 (twelve) month period, the cost will be the equivalent of 3 (three) days of the minimum wage in force in Mexico City, plus the VAT, unless there are substantial modifications to the Privacy Notice that lead to new Requests to Exercise ARCO rights. You must cover the expenses of justified shipment costs or the cost of copies and other formats. For further information, please contact the entity Responsible for personal data in the aforementioned email. 9. MECHANISMS AND PROCEDURES SO THE OWNER OF THE DATA, WHENEVER APPROPRIATE, CAN REVOKE HIS/HER CONSENT AT ANY MOMENT You may reverse the consent you have given for the handling of your data at any moment, for that to happen, it is necessary to contact the entity Responsible for the protection of your data, where you will be told what steps to take. 10. TRANSFER OF PERSONAL DATA WITHIN AND OUTSIDE MEXICO We have made a commitment not to transfer your personal information to third parties without your consent, excepting the special cases foreseen in article 37 of the Federal Law for the Protection of Personal Data in Possession of individuals, and to make said transfer within the terms dictated by the law. 11. IMPLEMENTED SAFETY MEASURES For the protection of your personal data, we have set up administrative, physical and technical safety measures in order to avoid losses, misuse or modifications to your information. When we communicate or share your information with third parties providing us with a service, we require and verify that they have the necessary safety measures to protect your personal data, forbidding the use of your personal information for uses other than those they were meant for; under the understanding that any noncompliance by said third parties with that foreseen in the Federal Law for the Protection of Personal Data in the Possession of Individuals or its Guidelines is the exclusive responsibility of said third parties. 12. MODIFICATIONS TO THE PRIVACY NOTICE We reserve the right to carry out modifications or updates to the present privacy notice at any given moment. These modifications will be available to the public through the following: (i) noticeable announcements in the corporate office; (ii) bulletins or flyers available in the corporate office; (iii) in our web page www.sunsetworldresorts.com; or (iv) we will send them to the last known email you provided. 13. RIGHT TO PROMOTE THE RIGHTS PROTECTION AND DATA VERIFICATION PROCEDURES THAT THE INSTITUTE ADVOCATES Any complaint or additional information about the handling of your personal data or any doubt in relation to the Federal Law of the Protection of Personal Data in the Possession of Individuals or its Guidelines could be directed to the Federal Institute for Access to Public Information and Data Protection (IFAI). For further information www.ifai.org.mx FOR FURTHER INFORMATION, YOU CAN SEND US AN E-MAIL TO THE FOLLOWING ADDRESS datospersonales@sunsetworld.net.close
Privacy Policy
I. RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA. HOTELERA SUNRISE S.A. DE C.V. hereinafter referred as HACIENDA TRES RÍOS, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the customers, visitors and vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR). II. DATA COLLECTED AND USE OF THE INFORMATION REQUESTED FROM OURCUSTOMERS.
The personal data and documents collected from our customers at the resort, in our Website, online services or by phone, will be used to start, management and maintenance of ours services and to send discounts, offers and promotions in terms of what is stated in thissection.
A) GENERAL DATA
The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essentialpurposes:
i. Provide all our services; ii. Include the information of our customers in our systems and databases to provide and administrate the services contracted; iii. Carry out the check-In and Check-out; iv. To comply with the different laws that regulate our services andactivities;
v. To attend complains, doubts and provide information to our customers, related to transportation, reservations or cancellations received by our Call Center; vi. To confirm, verify, correct and update your personal data; vii. For the administration of the services all inclusive, Europeanplan and day pass
viii. For the charge of our services and the collection efforts with respect to receivables that are not paid when due; ix. In order to do the charges on-line of the services and programs paid with credit card; x. To charge any extra charges or additional fees for extra services contracted by our customers and, xi. For the proper identification of our guests and customers. Additionally, this information can be used for the following non-essential purposes: a) To send our customers offers, discounts, special fees and otherbenefits;
b) Spa Service
c) Babysitting service d) To carry out wedding, banquets, and Honeymoon Servicee) Gym Service
f) Restaurant and Bar service g) Medical attention h) Transportation services i) Currency exchange j) For statistical purposes; and, k) For promotional and marketing purposes. B) FINANCIAL AND PATRIMONIAL ASSETS DATA The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to purchase our vacation packages, to purchase our wedding services make reservations, to administrate our European plan analyze the financial profile of our guests and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore, additional financial data and information related to the patrimonial assets of the clients may be required in compliance of Mexican Federal Law to prevent money laundering (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI). According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore, in compliance with the law, we will request your express authorization in written at the moment of thedata collection.
C) SENSITIVE DATA
The sensitive data collected such as health condition (allergies, disease, asthma, injuries, any illness) in our health questionnaire, babysitting service and medical care, will be used to value your health condition in order to purchase and carry out our services such as spa services, babysitting services and medical care. According to the LFPDPPP article 9º and the provisions contained in article 9 (2.a) of the GDPR is required to obtain express consent of guests and customers in order to use and process their sensitive data for the different purposes and uses described above. Therefore, in compliance with the laws, we will request your express authorization in written at the moment of the data collection.III. DATA TRANSFER.
The personal data collected by Hacienda Tres Ríos can be transfer to companies that help to provide some of the services requested by our customers. These data transfer is necessary to comply with the contract and therefore express consent is not necessary for thesetransferences.
Out of these cases and unless one of the provisions stated in article 37 of the LFPDPPP and in the provision contained in article 49 of the GDPR are met, the data provided by our guests, customers or vacation members club, will not be transferred under any circumstances to thirdparties.
IV. USE OF IMAGES.
Events: In order to document and communicate information about the activities and events held throughout the year in the resort, as well as news Hacienda Tres Ríos can use, print, reproduce and publish the images of our guests, visitors, vacation members club and customers and their friends or family that attend our activities in print or electronic media, newsletters, publications, photographic memories, in all its forms and expressions, performances, editions, phonograms, video and emissions for the purposes indicated. These images will not be commercially exploited by Hacienda Tres Ríos.SECONDARY PURPOSES
The information that we collect from our guests, vacation members club, and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and Hacienda Tres Ríos. When Hacienda Tres Ríos pretends to use the images for these purposes, the company will request your express authorization in written before its use. V. RESTRICTIONS ON THE USE OR DISCLOSURE OF PERSONAL DATA. In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR, If our customers do not wish to receive communications or advertising by Hacienda Tres Ríos at any time they can: Subscribe their data in the “do not call list” (REPEP for its acronym in Spanish), administrated by the Bureau of Consumer Protection (PROFECO). For more information visit http://rpc.profeco.gob.mx/; or, send an email to the address privacidad@haciendatresrios.com requesting stop being contacted forthese purposes.
VI. RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION, AND WITHDRAWAL OF CONSENT. As stated in the Federal Personal Data Protection Law and in the General Data Protection Regulation, customers may request the access, rectification, cancellation, oppose to the use of their personal data provided to the responsible, or revoke their consent. Their request will be answered by Rufino Corona Neri, our Privacy Officer, through this email address: privacidad@haciendatresrios.com To exercise these rights of access, rectification, cancellation, opposition, and to revoke the consent, the following procedure must befollowed:
1) Send an email to the address: privacidad@haciendatresrios.com with your full name, your legal or commercial relationship with HACIENDA TRES RÍOS (for example guest or customer), and if you want to exercise your right of access, rectification, cancellation, opposition or revoke your consent. 2) Fill the application form that our Privacy Officer will send you, identifying the data on which you request the access, rectification, cancellation, opposition or the revoke of your consent, providing a copy of any of the identifications mentioned in the form in order to prove that you are the owner of the data or its legal representative. 3) After filling this form you must sent it to the e-mail address indicated in the previous paragraph, attaching all the documents that are relevant to answer your request. For “rectification” applications it will be necessary to specify the changes to be done, including the documentation that supports your request. 4) Once your request is received we will send you a notice with the file number and date of receipt. If your applicarion does not fulfill the legal requirements we will contact you within five business days of the receipt date informing you this situation. You will have ten business day to provide the information or documents required, otherwise your application will be considered as not submitted. 5) If your application was sent on a saturday, sunday or non-working day, it will be received the following working day. 6) Your request will be answered via e-mail in a period of twenty working days from the date of receipt. This period may be extended for twenty additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations. 7) If your application is accepted we will give you access, rectify or cancel you data, register your opposition to the use of your information or revoke your consent within the fifteen business days from the date on which we answer your request. 8) This period may be extended for fifteen additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations. 9) When your application is accepted, in terms of Articles 32, 33, 34 and 35 of the LFPDPPP we will sent your data without any charge through your email address, in case you request or need another form of delivery you will have to pay for the cost of shipment and/or the cost of reproduction of copies or other formats. VII. ONLINE DATA MANAGEMENT. This section describes the use of your personal data in the followingwebsites:
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https://www.sunsetworldresorts.com/resorts/hacienda-tres-rios-resort-spa-nature-park/ Online Privacy Policy Our policy regarding the information related to the use of our website is described below. You should review this Privacy Policy regularly since it may change at any time at our discretion. When you access the website of Hacienda Tres Ríos, we register your Internet address (this address usually is temporary and is assigned by your Internet service provider when you log in), the type of operating system and browser you use. In addition, we can trace the pages of the site that you are visiting. The information we collect is used to improve the users experience of our website, the whole process is done without any knowledge of your name or any other information that will allow us to identify you. While visiting the website of Hacienda Tres Ríos, unless you decide to identify with us, your navigation isanonymous.
Hacienda Tres Ríos does not require that you provide personal data to use our website, unless necessary. Some applications may require you to disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions or suggestions, and contact you if necessary. In these forms we will not require your name, financial, patrimonial and/or sensitive data, any disclosure of this information is your responsibility, regardless the above, if you voluntarily provide any of this information Hacienda Tres Ríos assures it will be used with strictconfidentiality.
Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. The next time you visit our site, we may use the information stored in the cookie to facilitate the use of our website. A cookie does not allow us to know your personal identity unless you explicitly choose to provide it. Most cookies expire after a period of time or can be deleted by you at any time. Also you can configure your browser to notify you when you receive a cookie so you can accept or reject it.Social Networks
The data and information posted by the users of our social network, is published on their own account and is subjected to the terms and conditions established by the social network provider. Hacienda Tres Ríos will use this information to answer the requests and questions asked by the users and to contact them in case they request so. The contact data of the users that request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by e-mail or phone. The information provided by those users who decide to participate in our contests will be use to contact them in case they win and their image may be published.Data Portability
In Accordance with the article 20 of the GDPR, you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data have been provided as long as the legal processing oy your data has been carried out by automated means. Hacienda Tres Ríos, ensures the most strict confidentiality and security to carry out the data transfer. VIII. COMPLAINTS REGARDING THE USE OF YOUR PERSONAL DATA. If you believe that your rights regarding the protection of your personal data have been violated by any conduct, act or omission regarding the attention of your requests or in the use of your personal data, you can submit a complaint with the National Institute for Access to Information and Data Protection (INAI), for more information visit www.inai.org.mx . IX. MORE INFORMATION – PRIVACY OFFICE. If you have any questions regarding the content, interpretation or scope of this Privacy Notice, or need more information regarding the use of your personal data, please contact us through our Privacy Officer, at the following email address privacidad@haciendatresrios.comX. UPDATES
This Privacy Notice is effective from January 1º of 2012 and may be modified on a discretionary basis by Hacienda Tres Ríos, in terms of the GDPR and LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in of our website listed in the VII section of this Privacy Note, and in the ResortLobby.
LAST UPDATE: NOVEMBER 1, 2018Details
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