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Text
line. Our service.
CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
HAPPYORNOT
Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes.SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT - FRANÇAIS - LA SOLUTION POUR OBTENIR DUTRANSLATE THISPAGE
Nos bornes de 4 Smileys mondialement reconnus et éprouvés capturent le niveau de satisfaction de vos clients et de vos employés en quelques secondes. Nos Smileys pour recueillir les avis et notre solution d’analyse de données vous aideront à améliorer votre expérience client, la satisfaction et le bien-être sur votre lieu detravail
USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
HAPPYORNOT
Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes.SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT - FRANÇAIS - LA SOLUTION POUR OBTENIR DUTRANSLATE THISPAGE
Nos bornes de 4 Smileys mondialement reconnus et éprouvés capturent le niveau de satisfaction de vos clients et de vos employés en quelques secondes. Nos Smileys pour recueillir les avis et notre solution d’analyse de données vous aideront à améliorer votre expérience client, la satisfaction et le bien-être sur votre lieu detravail
USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
GLOBAL SMILEY-FEEDBACK COMPANY HAPPYORNOT, APPOINTS CFO HappyOrNot (www.happy-or-not.com), the company behind the Smiley-faced instant customer feedback insights solution, relied upon by the likes of Elkjøp, Levi’s Stadium, Autogrill, Good2Go stores, and London Heathrow Airport, announces the appointment of four new hires to join its executive management team – Tim Waterton as VP of Sales & Customer Success, Tomi Suoniemi as VP of Engineering HAVE QUESTIONS? DON'T HESITATE TO CONTACT US! Main Offices. HappyOrNot Ltd. Åkerlundinkatu 11 33100 Tampere, Finland. See on map. HappyOrNot Americas Inc. 1690 S Congress Ave Suite 120 Delray Beach, FL 33445SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
INTRODUCING THE NEW SMILEY DIGITAL Solo – The Solo is a purely digital survey solution for virtually any physical or digital touchpoint. Enables seamless feedback in both digital experience and physical location touchpoints. Multiple ways to capture feedback, including emails, SMS messages, printed or digital receipts, apps, and QR code placements. HAPPYORNOT, AUTHOR AT HAPPYORNOT We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you arehappy with it.
HOW DO WE ENSURE EMPLOYEES ARE HAPPY AND ENGAGED? Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as how to transform their cultures to ensure the customer is at the center of every conversation.. She was recently recognized as one of “The 3 REASONS WHY HAPPY EMPLOYEES MAKE HAPPY CUSTOMERS To elaborate, the following three reasons show the causal relationship between happy employees and happy customers: 1. They build better relationships with customers. Presence, attentiveness, and attitude are the key elements to building strong customer relationships. When an employee is happy in their workplace, they’re not only lesslikely
HOW EMPLOYEE ENGAGEMENT AFFECTS PERFORMANCE They found that when an organization focused on strengths-based employee development, they also developed a much more more engaging and productive workplace. The results here were pretty impressive as well: A 10% to 19% increased sales; A 14% to 29% increased profit; and, A 9% to 15% increase in employee engagement. HOW NEGATIVE CUSTOMER FEEDBACK IS GOOD FOR YOUR BUSINESS What businesses promise their customers should be a mirror of what they actually offer. Click To Tweet. While it may not be possible to avoid negative feedback, using it to learn how your business can do better for your customers is the perfect way to not only improve their experience, loyalty, and trust – which will have positive impacts on your bottom line – but also reduce both repeated CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
HAPPYORNOT
Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes.SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT - FRANÇAIS - LA SOLUTION POUR OBTENIR DUTRANSLATE THISPAGE
Nos bornes de 4 Smileys mondialement reconnus et éprouvés capturent le niveau de satisfaction de vos clients et de vos employés en quelques secondes. Nos Smileys pour recueillir les avis et notre solution d’analyse de données vous aideront à améliorer votre expérience client, la satisfaction et le bien-être sur votre lieu detravail
USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
HAPPYORNOT
Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes.SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT - FRANÇAIS - LA SOLUTION POUR OBTENIR DUTRANSLATE THISPAGE
Nos bornes de 4 Smileys mondialement reconnus et éprouvés capturent le niveau de satisfaction de vos clients et de vos employés en quelques secondes. Nos Smileys pour recueillir les avis et notre solution d’analyse de données vous aideront à améliorer votre expérience client, la satisfaction et le bien-être sur votre lieu detravail
USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
GLOBAL SMILEY-FEEDBACK COMPANY HAPPYORNOT, APPOINTS CFO HappyOrNot (www.happy-or-not.com), the company behind the Smiley-faced instant customer feedback insights solution, relied upon by the likes of Elkjøp, Levi’s Stadium, Autogrill, Good2Go stores, and London Heathrow Airport, announces the appointment of four new hires to join its executive management team – Tim Waterton as VP of Sales & Customer Success, Tomi Suoniemi as VP of Engineering HAVE QUESTIONS? DON'T HESITATE TO CONTACT US! Main Offices. HappyOrNot Ltd. Åkerlundinkatu 11 33100 Tampere, Finland. See on map. HappyOrNot Americas Inc. 1690 S Congress Ave Suite 120 Delray Beach, FL 33445SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
INTRODUCING THE NEW SMILEY DIGITAL Solo – The Solo is a purely digital survey solution for virtually any physical or digital touchpoint. Enables seamless feedback in both digital experience and physical location touchpoints. Multiple ways to capture feedback, including emails, SMS messages, printed or digital receipts, apps, and QR code placements. HAPPYORNOT, AUTHOR AT HAPPYORNOT We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you arehappy with it.
HOW DO WE ENSURE EMPLOYEES ARE HAPPY AND ENGAGED? Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as how to transform their cultures to ensure the customer is at the center of every conversation.. She was recently recognized as one of “The 3 REASONS WHY HAPPY EMPLOYEES MAKE HAPPY CUSTOMERS To elaborate, the following three reasons show the causal relationship between happy employees and happy customers: 1. They build better relationships with customers. Presence, attentiveness, and attitude are the key elements to building strong customer relationships. When an employee is happy in their workplace, they’re not only lesslikely
HOW EMPLOYEE ENGAGEMENT AFFECTS PERFORMANCE They found that when an organization focused on strengths-based employee development, they also developed a much more more engaging and productive workplace. The results here were pretty impressive as well: A 10% to 19% increased sales; A 14% to 29% increased profit; and, A 9% to 15% increase in employee engagement. HOW NEGATIVE CUSTOMER FEEDBACK IS GOOD FOR YOUR BUSINESS What businesses promise their customers should be a mirror of what they actually offer. Click To Tweet. While it may not be possible to avoid negative feedback, using it to learn how your business can do better for your customers is the perfect way to not only improve their experience, loyalty, and trust – which will have positive impacts on your bottom line – but also reduce both repeated CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
HAPPYORNOT
Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes.SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT - FRANÇAIS - LA SOLUTION POUR OBTENIR DUTRANSLATE THISPAGE
Nos bornes de 4 Smileys mondialement reconnus et éprouvés capturent le niveau de satisfaction de vos clients et de vos employés en quelques secondes. Nos Smileys pour recueillir les avis et notre solution d’analyse de données vous aideront à améliorer votre expérience client, la satisfaction et le bien-être sur votre lieu detravail
USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
HAPPYORNOT
Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes.SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT - FRANÇAIS - LA SOLUTION POUR OBTENIR DUTRANSLATE THISPAGE
Nos bornes de 4 Smileys mondialement reconnus et éprouvés capturent le niveau de satisfaction de vos clients et de vos employés en quelques secondes. Nos Smileys pour recueillir les avis et notre solution d’analyse de données vous aideront à améliorer votre expérience client, la satisfaction et le bien-être sur votre lieu detravail
USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
GLOBAL SMILEY-FEEDBACK COMPANY HAPPYORNOT, APPOINTS CFO HappyOrNot (www.happy-or-not.com), the company behind the Smiley-faced instant customer feedback insights solution, relied upon by the likes of Elkjøp, Levi’s Stadium, Autogrill, Good2Go stores, and London Heathrow Airport, announces the appointment of four new hires to join its executive management team – Tim Waterton as VP of Sales & Customer Success, Tomi Suoniemi as VP of Engineering HAVE QUESTIONS? DON'T HESITATE TO CONTACT US! Main Offices. HappyOrNot Ltd. Åkerlundinkatu 11 33100 Tampere, Finland. See on map. HappyOrNot Americas Inc. 1690 S Congress Ave Suite 120 Delray Beach, FL 33445SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
INTRODUCING THE NEW SMILEY DIGITAL Solo – The Solo is a purely digital survey solution for virtually any physical or digital touchpoint. Enables seamless feedback in both digital experience and physical location touchpoints. Multiple ways to capture feedback, including emails, SMS messages, printed or digital receipts, apps, and QR code placements. HAPPYORNOT, AUTHOR AT HAPPYORNOT We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you arehappy with it.
HOW DO WE ENSURE EMPLOYEES ARE HAPPY AND ENGAGED? Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as how to transform their cultures to ensure the customer is at the center of every conversation.. She was recently recognized as one of “The 3 REASONS WHY HAPPY EMPLOYEES MAKE HAPPY CUSTOMERS To elaborate, the following three reasons show the causal relationship between happy employees and happy customers: 1. They build better relationships with customers. Presence, attentiveness, and attitude are the key elements to building strong customer relationships. When an employee is happy in their workplace, they’re not only lesslikely
HOW EMPLOYEE ENGAGEMENT AFFECTS PERFORMANCE They found that when an organization focused on strengths-based employee development, they also developed a much more more engaging and productive workplace. The results here were pretty impressive as well: A 10% to 19% increased sales; A 14% to 29% increased profit; and, A 9% to 15% increase in employee engagement. HOW NEGATIVE CUSTOMER FEEDBACK IS GOOD FOR YOUR BUSINESS What businesses promise their customers should be a mirror of what they actually offer. Click To Tweet. While it may not be possible to avoid negative feedback, using it to learn how your business can do better for your customers is the perfect way to not only improve their experience, loyalty, and trust – which will have positive impacts on your bottom line – but also reduce both repeated CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
HAPPYORNOTFORGOT PASSWORDCONTACT US Email. Password. PasswordSMILEY TERMINAL™
Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes. INTRODUCING THE NEW SMILEY DIGITAL Solo – The Solo is a purely digital survey solution for virtually any physical or digital touchpoint. Enables seamless feedback in both digital experience and physical location touchpoints. Multiple ways to capture feedback, including emails, SMS messages, printed or digital receipts, apps, and QR code placements. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
ABOITIZPOWER PARTNERS WITH HAPPYORNOT TO DIGITALLY EXPAND AboitizPower, one of A sia’s leading energy companies, has rolled out HappyOrNot’s world-famous feedback terminals in its utility service centers across the Philippines to improve its busines s using customer feedback, with digita l feedback expansion on the horizon . TAMPERE & MANILA – HappyOrNot, the leading instant customer feedback insights solution relied upon by the likes of NEW RELEASE FOR SMILEY DIGITAL™ EMBED I n June, we announced our new Smiley Digital with the three versions Smiley Digital Pop-up, Embed, and Solo. Now, we’re excited to introduce a nice enhancement to the Smiley Digital Embed – it’s now been extended to Email surveys! W ith Smiley Digital Embed for Emails, companies g ain in-depth insights into their user experience to quickly pinpoint problem areas, uncover causes, and USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
WORLD-FAMOUS ‘SMILEY’ CUSTOMER FEEDBACK BUTTONS REACH 1 HappyOrNot ( www.happy-or-not.com ), the Finland- and Florida-based company behind the globally recognized ‘Smiley’ feedback system (four green-to-red buttons), is today announcing the landmark achievement of reaching 1 billion feedbacks. Since HappyOrNot’s founding in 2009, the four colored buttons have been pressed 1 billion CUSTOMER SATISFACTION SURVEYS & EMPLOYEE HAPPINESSSMILEY TERMINALCONTACT USSMILEY TOUCHCUSTOMER STORIESSMILEY DIGITALEVENTS The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness, and bottomline. Our service.
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Collect maximum feedback. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and inviting design. Capture your customers’ perceptions of your service performance at the exact time and point of experience. Place the terminal at the exact point ofinteraction.
SMILEY TOUCH™
Engaging user experience with root cause insights. Rich feedback in seconds featuring feelings, reasons and comments. Safe feedback options for maximum response rates. Touch with antimicrobial protection. Touch-free with gestures, QR code or web link. More anti-COVID information. Ready to use in minutes. INTRODUCING THE NEW SMILEY DIGITAL Solo – The Solo is a purely digital survey solution for virtually any physical or digital touchpoint. Enables seamless feedback in both digital experience and physical location touchpoints. Multiple ways to capture feedback, including emails, SMS messages, printed or digital receipts, apps, and QR code placements. HAPPYORNOT SERVICE HANDBOOK HappyOrNot Service Handbook. Welcome to HappyOrNot! We’re so happy you’re here. This HappyOrNot Service Handbook gives you tips and tricks on how to get the most out of the HappyOrNot service. You can use the links at the bottom of the page to read through the entire Handbook, or skip to the sections that interest you with thenavigation
ABOITIZPOWER PARTNERS WITH HAPPYORNOT TO DIGITALLY EXPAND AboitizPower, one of A sia’s leading energy companies, has rolled out HappyOrNot’s world-famous feedback terminals in its utility service centers across the Philippines to improve its busines s using customer feedback, with digita l feedback expansion on the horizon . TAMPERE & MANILA – HappyOrNot, the leading instant customer feedback insights solution relied upon by the likes of NEW RELEASE FOR SMILEY DIGITAL™ EMBED I n June, we announced our new Smiley Digital with the three versions Smiley Digital Pop-up, Embed, and Solo. Now, we’re excited to introduce a nice enhancement to the Smiley Digital Embed – it’s now been extended to Email surveys! W ith Smiley Digital Embed for Emails, companies g ain in-depth insights into their user experience to quickly pinpoint problem areas, uncover causes, and USING PASSENGER FEEDBACK TO BE THE BEST AIRPORT To date, over 1.5 million passenger feedbacks have been reported to London Southend Airport. The ability to understand what the passenger experience really is has helped LSA to make changes to their processes and the way they react to their customers, creating an excellent experience and supporting LSA’s aim to be absolutely the bestairport.
WORLD-FAMOUS ‘SMILEY’ CUSTOMER FEEDBACK BUTTONS REACH 1 HappyOrNot ( www.happy-or-not.com ), the Finland- and Florida-based company behind the globally recognized ‘Smiley’ feedback system (four green-to-red buttons), is today announcing the landmark achievement of reaching 1 billion feedbacks. Since HappyOrNot’s founding in 2009, the four colored buttons have been pressed 1 billion CUSTOMER AND EMPLOYEE FEEDBACK SOLUTIONS Our web-based Reporting Service helps you continuously track and improve your performance across all points of engagement, both digital and in person. Intuitive charts and graphs help you pinpoint fluctuations in service levels and uncover the cause, and performance trending data makes measuring and validating improvement actionseffortless.
SMILEY LINK
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen: It will then show the QR code and the short URL. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product – the data is compiled and presented as one in HappyOrNot Reporting. HAVE QUESTIONS? DON'T HESITATE TO CONTACT US! Main Offices. HappyOrNot Ltd. Åkerlundinkatu 11 33100 Tampere, Finland. See on map. HappyOrNot Americas Inc. 1690 S Congress Ave Suite 120 Delray Beach, FL 33445 HAPPYORNOT PRODUCT AND SERVICE CATALOG 5 Reporting Service Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues and uncover causes with ease, and make improvement actions that can be measuredand verified.
HAPPYORNOT API
HappyOrNot API. With the HappyOrNot API (Application Programming Interface) you can develop applications that access the data and features of the HappyOrNot Reporting service. Possible uses of the API include presenting the HappyOrNot data in a different format from the standard HappyOrNot reports or integrating the experience data from 3 REASONS WHY HAPPY EMPLOYEES MAKE HAPPY CUSTOMERS To elaborate, the following three reasons show the causal relationship between happy employees and happy customers: 1. They build better relationships with customers. Presence, attentiveness, and attitude are the key elements to building strong customer relationships. When an employee is happy in their workplace, they’re not only lesslikely
THE BEGINNING OF HUMAN RESOURCES... ALTHOUGH THEY CALLED By HappyOrNot. Believe it or not, there was a time when there was no such thing as Human Resources. It may be hard to imagine in a world where we’re constantly focused on recruiting, hiring, and finding ways to better engage employees, but the first HR department (or and it least something like it) didn’t come around until the beginning of the 20th Century. UK RANKED AMONGST TOP 10 COUNTRIES IN PATIENT SATISFACTION According to HappyOrNot’s global data insights, consisting of over 6 million patient feedbacks in healthcare across 25 countries, the global average patient satisfaction level benchmark during March was 88.02% , and the top 10 countries with the highest scores are: Sweden – 92.37%. Finland – 91.92%. Norway – 90.75%. USA – 89.33% HOW NEGATIVE CUSTOMER FEEDBACK IS GOOD FOR YOUR BUSINESS What businesses promise their customers should be a mirror of what they actually offer. Click To Tweet. While it may not be possible to avoid negative feedback, using it to learn how your business can do better for your customers is the perfect way to not only improve their experience, loyalty, and trust – which will have positive impacts on your bottom line – but also reduce both repeated EMPLOYEE EXPERIENCE DRIVES HEALTHCARE PATIENT EXPERIENCE Employee experience drives patient experience. Healthcare is an industry where customers meet many people during their office visit or stay. While doctors are essential for diagnosis and treatment, doctors only spend on average eight minutes with each patient. This means the patient experience is reliant on other employees.HAPPYORNOT
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WEBINAR: RETHINKING HR JOIN US THURSDAY, APRIL 30TH Book your spot today YOUR ULTIMATE REAL-TIME FEEDBACK SOLUTION TURNING FEEDBACK INTO A MEASURABLE KPI HAS NEVER BEEN EASIER! The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Our feedback collecting Smileys and real-time data analytics solution will help you improve your customer experience, workplace happiness,and bottom line.
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Insights for your online presence The feedback collecting Smileys and Reporting Service make capturing and analyzing feedback so easy, you save time and energy to focus on making measurable and successful improvements. CREATING HAPPINESS IN EVERY BUSINESS, WORLDWIDE SPEAK TO AN EXPERT TODAY! Learn more about how we can help you transform your business with real-time CX insights. Leave us your details and our CX expert will get in touch with you!NEED HELP?
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