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BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. FAST CHARGING LOCATIONS In an effort to support clean transportation, Hawaiian Electric requested and received approval to operate publicly accessible DC Fast Chargers across Oahu, Maui County, and Hawaii Island. These facilities will allow drivers to quickly recharge their vehicles for a per-session fee. Below are the prices and some sites where Electric Vehicle owners can quickly charge their vehicles. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 FAST CHARGING LOCATIONS In an effort to support clean transportation, Hawaiian Electric requested and received approval to operate publicly accessible DC Fast Chargers across Oahu, Maui County, and Hawaii Island. These facilities will allow drivers to quickly recharge their vehicles for a per-session fee. Below are the prices and some sites where Electric Vehicle owners can quickly charge their vehicles.ELECTRIC VEHICLES
Why Driving an Electric Vehicle (EV) is Good for Our Community. Promotes a clean energy future for Hawaii as clean, renewable energy is increasingly added to the grid. Reduces need for imported oil. Reduces fossil fuel emissions and noise pollution. RECIPES | HAWAIIAN ELECTRIC Hawaiian Electric's tradition of island cooking started in 1926 where the Home Services Department demonstrated the benefits and uses of electrical appliances to residents. Today, this tradition continues through the publication of recipes in Hookui, a weekly column in the Honolulu Star-Advertiser food section, and here on our website where searching for recipes online is fast and easy.FIND A RECIPE
Looking for a delicious recipe? Search Hawaiian Electric's collection of recipes. It's fast and easy with recipes for everything from a savory main course to a decadent desert. MY ENERGY USE PORTAL My Energy Use Portal. Customers who reside in the smart grid implementation areas can now access "My Energy Use", a personal Web portal. "My Energy Use" is a new online tool that allows you to view your energy use on a daily basis. It comes with your recently installed smart meter to help you better manage your energy use andelectric bill.
DEMAND RESPONSE
Hawaiian Electric's Demand Response (DR) program rewards customers for temporarily reducing their electricity during peak energy periods. The program helps Hawaii reduce imported oil consumption, stabilizes electricity demand for everyone, and rewards you. Energy Scout. Large Business or Residential Customer. Video Instructions. EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
OAHU RATES | HAWAIIAN ELECTRIC Oahu Rates. Interim Rate Increase (PDF) - Interim Rate Increase - (This rate has been terminated as of September 1, 2018) REIP (PDF) - Renewable Energy Infrastructure Cost Recovery Provision. Schedule F (PDF) - Public Street Lighting, Highway Lighting and CUSTOMER INSTALLATION FREQUENTLY ASKED QUESTIONS If your electrician or contractor has already called Hawaiian Electric’s Customer Installation Division to request electrical service to your temporary pole, then please contact your assigned Hawaiian Electric planner or one of our customer clerks (808) 543-7070 to obtain or check status of the schedule. If not, please have yourelectrician
COLD GINGER CHICKEN
In 1926, The Electric Kitchen began when Hawaiian Electric started its Home Services Department, and began demonstrating the benefits and uses of electrical appliances to residents its Historic King Street building. Today, you can now enjoy these great recipes, such as Cold Ginger Chicken, online. HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. FAST CHARGING LOCATIONS In an effort to support clean transportation, Hawaiian Electric requested and received approval to operate publicly accessible DC Fast Chargers across Oahu, Maui County, and Hawaii Island. These facilities will allow drivers to quickly recharge their vehicles for a per-session fee. Below are the prices and some sites where Electric Vehicle owners can quickly charge their vehicles. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. CUSTOMER GRID-SUPPLY PLUS Customer Grid Supply Plus allows customers to install a solar PV-only system that exports energy to the electric grid during the daytime, but requires the use of equipment that allows the utility to manage output for the purpose of maintaining safe, reliable grid operation. 2021 HOLIDAY SCHEDULE December 24, 2021. New Year's Eve (1/2 day) Thursday. December 30, 2021. New Year's Day. Friday. December 31, 2021. The following are our customer service hours of operation during the 2021 holiday season.Date.
ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. FAST CHARGING LOCATIONS In an effort to support clean transportation, Hawaiian Electric requested and received approval to operate publicly accessible DC Fast Chargers across Oahu, Maui County, and Hawaii Island. These facilities will allow drivers to quickly recharge their vehicles for a per-session fee. Below are the prices and some sites where Electric Vehicle owners can quickly charge their vehicles. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. CUSTOMER GRID-SUPPLY PLUS Customer Grid Supply Plus allows customers to install a solar PV-only system that exports energy to the electric grid during the daytime, but requires the use of equipment that allows the utility to manage output for the purpose of maintaining safe, reliable grid operation. 2021 HOLIDAY SCHEDULE December 24, 2021. New Year's Eve (1/2 day) Thursday. December 30, 2021. New Year's Day. Friday. December 31, 2021. The following are our customer service hours of operation during the 2021 holiday season.Date.
ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
ELECTRIC VEHICLES
Why Driving an Electric Vehicle (EV) is Good for Our Community. Promotes a clean energy future for Hawaii as clean, renewable energy is increasingly added to the grid. Reduces need for imported oil. Reduces fossil fuel emissions and noise pollution. RECIPES | HAWAIIAN ELECTRIC Hawaiian Electric's tradition of island cooking started in 1926 where the Home Services Department demonstrated the benefits and uses of electrical appliances to residents. Today, this tradition continues through the publication of recipes in Hookui, a weekly column in the Honolulu Star-Advertiser food section, and here on our website where searching for recipes online is fast and easy.FIND A RECIPE
Looking for a delicious recipe? Search Hawaiian Electric's collection of recipes. It's fast and easy with recipes for everything from a savory main course to a decadent desert. MY ENERGY USE PORTAL My Energy Use Portal. Customers who reside in the smart grid implementation areas can now access "My Energy Use", a personal Web portal. "My Energy Use" is a new online tool that allows you to view your energy use on a daily basis. It comes with your recently installed smart meter to help you better manage your energy use andelectric bill.
DEMAND RESPONSE
Hawaiian Electric's Demand Response (DR) program rewards customers for temporarily reducing their electricity during peak energy periods. The program helps Hawaii reduce imported oil consumption, stabilizes electricity demand for everyone, and rewards you. Energy Scout. Large Business or Residential Customer. Video Instructions. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. OAHU RATES | HAWAIIAN ELECTRIC Oahu Rates. Interim Rate Increase (PDF) - Interim Rate Increase - (This rate has been terminated as of September 1, 2018) REIP (PDF) - Renewable Energy Infrastructure Cost Recovery Provision. Schedule F (PDF) - Public Street Lighting, Highway Lighting and CUSTOMER INSTALLATION FREQUENTLY ASKED QUESTIONS If your electrician or contractor has already called Hawaiian Electric’s Customer Installation Division to request electrical service to your temporary pole, then please contact your assigned Hawaiian Electric planner or one of our customer clerks (808) 543-7070 to obtain or check status of the schedule. If not, please have yourelectrician
COLD GINGER CHICKEN
In 1926, The Electric Kitchen began when Hawaiian Electric started its Home Services Department, and began demonstrating the benefits and uses of electrical appliances to residents its Historic King Street building. Today, you can now enjoy these great recipes, such as Cold Ginger Chicken, online. HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. BE PART OF THE HAWAIIAN ELECTRIC TEAM Explore career opportunities at Hawaiian Electric where we offer a competitive compensation package. We are an equal opportunity employer committed to taking affirmative action to employ qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. Search our list of job openings, get answers to frequently asked questions and apply online. START, STOP OR MOVE SERVICE Customers who have an existing Online Customer Account are able to request stop, start, and move services online. Contact us, if you are unable to pay your bill and want to avoid disconnection. Also, let us know if in your home is dependent on life support or emergency equipment, we can address this for planned maintenance outages. EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 CUSTOMER GRID-SUPPLY PLUS Customer Grid Supply Plus allows customers to install a solar PV-only system that exports energy to the electric grid during the daytime, but requires the use of equipment that allows the utility to manage output for the purpose of maintaining safe, reliable grid operation. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. BE PART OF THE HAWAIIAN ELECTRIC TEAM Explore career opportunities at Hawaiian Electric where we offer a competitive compensation package. We are an equal opportunity employer committed to taking affirmative action to employ qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. Search our list of job openings, get answers to frequently asked questions and apply online. START, STOP OR MOVE SERVICE Customers who have an existing Online Customer Account are able to request stop, start, and move services online. Contact us, if you are unable to pay your bill and want to avoid disconnection. Also, let us know if in your home is dependent on life support or emergency equipment, we can address this for planned maintenance outages. EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 CUSTOMER GRID-SUPPLY PLUS Customer Grid Supply Plus allows customers to install a solar PV-only system that exports energy to the electric grid during the daytime, but requires the use of equipment that allows the utility to manage output for the purpose of maintaining safe, reliable grid operation. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
CUSTOMER SERVICE
Customer service is our one-stop resource center. It has quick links to start service, billing, payment, rates, contact us, frequently asked questions and more. RECIPES | HAWAIIAN ELECTRIC Hawaiian Electric's tradition of island cooking started in 1926 where the Home Services Department demonstrated the benefits and uses of electrical appliances to residents. Today, this tradition continues through the publication of recipes in Hookui, a weekly column in the Honolulu Star-Advertiser food section, and here on our website where searching for recipes online is fast and easy. HOW TO PAY YOUR BILL Provide your 12-digit Hawaiian Electric account number, your billing address zip code, and your credit, debit, or checking information. Or, you may pay your electric bill by calling 1-888-813-2207. A $1.99 convenience fee and a minimum $5.00 payment will apply, with a maximum payment amount of $1,000 for residential customers. FAST CHARGING LOCATIONS In an effort to support clean transportation, Hawaiian Electric requested and received approval to operate publicly accessible DC Fast Chargers across Oahu, Maui County, and Hawaii Island. These facilities will allow drivers to quickly recharge their vehicles for a per-session fee. Below are the prices and some sites where Electric Vehicle owners can quickly charge their vehicles. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
SHIFT AND SAVE
Looking for a way to save money on your electric bill? Our optional Time-of-Use (TOU) rate plan may be right for you.. With guidance from the Hawaii Public Utilities Commission, we are offering a pilot program that may help you save money if you are able to use more power during the day - when solar energy production is the highest - andless at night.
MANUALS & ENGINEERING SPECIFICATIONS Manuals & Engineering Specifications. Hawaiian Electric works with many companies to provide the highest quality electrical service to our customers. This section of our website contains the manuals and specifications used by engineers, contractors, homeowners, developers and architects to ensure that standards and safety requirements aremet
HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 PRIVATE ROOFTOP SOLAR The combination of utility system upgrades and leading-edge, customer-facing technology is providing new opportunities to connect more private rooftop solar systems in less time with greater efficiency. All new rooftop solar systems in Hawaii are required to use advanced inverters that help maintain a stable and reliable grid.Advanced Inverters.
TIME OF USE RATE HISTORY Historical rates in cents/kWh Off-Peak = 10 p.m. to 9 a.m., Mid-Day = 9 a.m. to 5 p.m., Oahu Maui Lanai Molokai Hawaii Island; May 2021: Off-Peak: 33.0: 41.3: 48.2 HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. BE PART OF THE HAWAIIAN ELECTRIC TEAM Explore career opportunities at Hawaiian Electric where we offer a competitive compensation package. We are an equal opportunity employer committed to taking affirmative action to employ qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. Search our list of job openings, get answers to frequently asked questions and apply online. START, STOP OR MOVE SERVICE Customers who have an existing Online Customer Account are able to request stop, start, and move services online. Contact us, if you are unable to pay your bill and want to avoid disconnection. Also, let us know if in your home is dependent on life support or emergency equipment, we can address this for planned maintenance outages. EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 CUSTOMER GRID-SUPPLY PLUS Customer Grid Supply Plus allows customers to install a solar PV-only system that exports energy to the electric grid during the daytime, but requires the use of equipment that allows the utility to manage output for the purpose of maintaining safe, reliable grid operation. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
HOME | HAWAIIAN ELECTRICLOG ONBILLING & PAYMENTELECTRICAL SERVICESSAFETY & OUTAGESPRODUCTS & SERVICES May 10, 2021. Hawaiian Electric is seeking public input on its strategy to increase Read more. View all news >. NOV 07. 2020 Arbor Day Garden Expo & Tree Giveaway. Hawaiian Electric is proud to once again serve as a sponsor for this year’s Read more. DEC 05.BILLING & PAYMENT
Billing & Payment. At Hawaiian Electric we are here to help you with your energy needs. We help our customers use electricity safely and efficiently to get the most value for their money. We provide energy solutions to our residential customers and partner with our customers and the community to support our Hawaii ohana (family). LOGIN - ONLINE CUSTOMER SERVICE CENTER - HAWAIIAN ELECTRICADVANCED METERS
Advanced meters are modern electric meters that enable two-way data sharing between your home or business and Hawaiian Electric through a secure wireless communications network. Advanced meters look just like the analog electric meters but with a digital display. Advanced meters are an important component of our grid modernization efforts. BE PART OF THE HAWAIIAN ELECTRIC TEAM Explore career opportunities at Hawaiian Electric where we offer a competitive compensation package. We are an equal opportunity employer committed to taking affirmative action to employ qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. Search our list of job openings, get answers to frequently asked questions and apply online. START, STOP OR MOVE SERVICE Customers who have an existing Online Customer Account are able to request stop, start, and move services online. Contact us, if you are unable to pay your bill and want to avoid disconnection. Also, let us know if in your home is dependent on life support or emergency equipment, we can address this for planned maintenance outages. EMERGENCY PREPAREDNESS HANDBOOK Hawaiian Electric's Handbook for Emergency Preparedness is available in English, Cantonese, Ilocano, Korean and Vietnamese. Learn how to prepare your family for emergency situations and get tips on electrical and food safety by downloading your free copy. HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 CUSTOMER GRID-SUPPLY PLUS Customer Grid Supply Plus allows customers to install a solar PV-only system that exports energy to the electric grid during the daytime, but requires the use of equipment that allows the utility to manage output for the purpose of maintaining safe, reliable grid operation. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
CUSTOMER SERVICE
Customer service is our one-stop resource center. It has quick links to start service, billing, payment, rates, contact us, frequently asked questions and more. RECIPES | HAWAIIAN ELECTRIC Hawaiian Electric's tradition of island cooking started in 1926 where the Home Services Department demonstrated the benefits and uses of electrical appliances to residents. Today, this tradition continues through the publication of recipes in Hookui, a weekly column in the Honolulu Star-Advertiser food section, and here on our website where searching for recipes online is fast and easy. HOW TO PAY YOUR BILL Provide your 12-digit Hawaiian Electric account number, your billing address zip code, and your credit, debit, or checking information. Or, you may pay your electric bill by calling 1-888-813-2207. A $1.99 convenience fee and a minimum $5.00 payment will apply, with a maximum payment amount of $1,000 for residential customers. FAST CHARGING LOCATIONS In an effort to support clean transportation, Hawaiian Electric requested and received approval to operate publicly accessible DC Fast Chargers across Oahu, Maui County, and Hawaii Island. These facilities will allow drivers to quickly recharge their vehicles for a per-session fee. Below are the prices and some sites where Electric Vehicle owners can quickly charge their vehicles. ELECTRICAL SERVICE REQUEST FORM Electrical Service Request Form to be filled out with project information. Please include the name of the party who will provide project information and updates to Hawaiian Electric. Include ProjectName if applicable.
SHIFT AND SAVE
Looking for a way to save money on your electric bill? Our optional Time-of-Use (TOU) rate plan may be right for you.. With guidance from the Hawaii Public Utilities Commission, we are offering a pilot program that may help you save money if you are able to use more power during the day - when solar energy production is the highest - andless at night.
MANUALS & ENGINEERING SPECIFICATIONS Manuals & Engineering Specifications. Hawaiian Electric works with many companies to provide the highest quality electrical service to our customers. This section of our website contains the manuals and specifications used by engineers, contractors, homeowners, developers and architects to ensure that standards and safety requirements aremet
HAWAII ISLAND RETIRED VEHICLE SALE Bid Procedure. A signed bid form must be submitted via one of the options below prior to Thursday, March 25 at 2:00 p.m. Bid Submission Options. Email bid form to alisha.medeiros@hawaiianelectric.com. Place bid form into locked bid box at the sale site on 3/24 PRIVATE ROOFTOP SOLAR The combination of utility system upgrades and leading-edge, customer-facing technology is providing new opportunities to connect more private rooftop solar systems in less time with greater efficiency. All new rooftop solar systems in Hawaii are required to use advanced inverters that help maintain a stable and reliable grid.Advanced Inverters.
TIME OF USE RATE HISTORY Historical rates in cents/kWh Off-Peak = 10 p.m. to 9 a.m., Mid-Day = 9 a.m. to 5 p.m., Oahu Maui Lanai Molokai Hawaii Island; May 2021: Off-Peak: 33.0: 41.3: 48.2__ Menu
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In response to COVID-19, payment centers are temporarily closed and disconnections suspended. Read more » In observance of King Kamehameha Day, our offices will be closed on Thursday, June 11, 2020. View holiday schedule »* Billing & Payment
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UPDATE ON MAY ELECTRIC BILLS Here’s why your bill may be higher. Learn more > ONLINE CUSTOMER SERVICE CENTERLog On
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Billing & Payment Info Start New Electric ServiceView Current Rates
UPDATE ON MAY ELECTRIC BILLS Here’s why your bill may be higher. Learn more > ------------------------- ONLINE CUSTOMER SERVICE CENTERLog On
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Customer Service OptionsCOVID-19 RESPONSE
Get updates on what we are doing to respond to the COVID-19 situation. " aria-label="COVID-19 Response" style="color: #000000;" onclick="_gaq.push(, ,);">Read more >
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June 10, 2020
Hawaiian Electric crews will be replacing four poles and overhead...Read more __
June 05, 2020
Hawaiian Electric residential customers may be receiving higher bills... Read more __June 03, 2020
Hawaiian Electric will host the first of three Drive Electric Dialogues... Read more __June 02, 2020
Hawaiian Electric has posted details of 16 solar-plus-storage or standalone-storage... Read more __ " aria-label="Newsroom" onclick="_gaq.push(,, );"> View all >
MAY 09
Canceled - 5th Annual Eastside Disaster Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more __MAY 16
Canceled - Windward Coast Emergency Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more __JUN 06
Mililani Emergency Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more __DEC 05
Honolulu City Lights Public Workers Electric Light Parade Hawaiian Electric's employees, families and friends will be participating... Read more __ " aria-label="Community Events" onclick="_gaq.push(, , );"> View all >__
Foodie Friday: Balsamic Chicken This week, try a local favorite using balsamic vinegar. Did you know that balsamic chicken is... Watch now ____
Emergency Preparedness: Food Safety In an emergency, food will be limited, so it's important to maximize its shelf life by storing... Watch now ____
Radio frequency and 5G 5G will require installing many more cell stations because its frequencies don't travel very... Watch now __ " onclick="_gaq.push(,,
);"> View all >
Loading the player... Loading the player... Loading the player... Cooking at home more? Find a delicious dish from our many ElectricKitchen recipes!
INNOVATION
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RENEWABLE STATUS BOARD Track the progress of our renewable energy projects. " aria-label="Renewable Project Status Board" onclick="_gaq.push(,,
);">
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DON'T BE TRICKED BY SCAMMERS! Learn tips on how to protect yourself against fraud. " aria-label="Don't Be Tricked by Scammers!" onclick="_gaq.push(, ,);"> Learn more >
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* Billing & Payment
* How to Pay Your Bill * Understanding Your Bill* Fraud Prevention
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* Customer Newsletters * Electrical Services * Start, Stop or Move Service * Builders, Developers & Contractors* Power Quality
* Safety & Outages
* Power Outages
* Storm Center
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* Electrical Safety
* Indoor Safety
* Outdoor Safety
* Products & Services * Save Energy & Money* Electric Vehicles
* Demand Response
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* Business Account Services * Customer Renewable Programs * Maui Solar Water Heating Financing* Advanced Meters
* Community & Education* Community Events
* Smart Power for Schools * Career and Technical Education*
* Teachers Resource Center * Retired Vehicle Sale * Presidential Awards*
* Clean Energy Hawaii * Sustainability Report * Our Clean Energy Portfolio * Selling Power to the Utility * Integration Tools and Resources*
* Integrated Grid Planning * Grid Modernization Technologies * Electrification of Transportation*
* About Us
* Our Vision & Commitment* Our History
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_Easy web browsing for customers with disabilities_ Copyright © 2020 Hawaiian Electric Company, Inc.* Billing & Payment
* How to Pay Your Bill * One-Time Payment Service* Paperless Billing
* Locations, Hours & Times * 2020 Holiday Schedule * Understanding Your Bill * Understanding Elements of Your Bill * Common Causes of High Bills * How to Read Your Meter* Fraud Prevention
* Fraudulent Activity Report Form * Rates & Regulations * Average Price of Electricity * Avoided Energy Costs * Effective Rate Summary * Energy Cost Filings* Decoupling
* Payment Assistance * Low Income Programs * Ohana Energy Gift Program * Special Medical Needs* Life Support
* Customer Newsletters * Electrical Services * Start, Stop or Move Service * Continuous Service for Property Owners & Managers * Builders, Developers & Contractors * Customer Installation Form * Manuals & Engineering Specifications* Power Quality
* Safety & Outages
* Power Outages
* Oahu Outage Map
* Report Oahu Outage * Maui County Streetlight Form * File a Damage Claim* Storm Center
* Emergency Preparedness Handbook * Emergency Checklist * Storm Restoration Process* Electrical Safety
* Downed Power Line Safety* Generator Safety
* Indoor Safety
* Outdoor Safety
* Fruit-Picking Safety * Metallic Balloon Safety * Pipeline and Digging Safety * Rooftop Solar Safety * Tree Trimming Safety*
* Products & Services * Save Energy & Money * Household Tips and Resources * Calculate Energy Consumption * Energy Savings Toolkits * Time of Use Program* Electric Vehicles
* Electric Vehicle Rates and Enrollment * Fast Charging Locations* Demand Response
* Business Account Services * Customer Renewable Programs * Private Rooftop Solar* Community Solar
* Generate Your Own Power * Maui Solar Water Heating Financing* Advanced Meters
* Community & Education* Community Events
* 2020 Events
* 2019 Events
* 2018 Events
* 2017 Events
* Smart Power for Schools * Career and Technical Education * Teachers Resource Center * Distance Learning Support * Retired Vehicle Sale * Maui County Vehicle Sale * Hawaii Island Vehicle Sale * Presidential Awards*
* Clean Energy Hawaii * Sustainability Report * Our Clean Energy Portfolio * Renewable Project Status Board * Selling Power to the Utility * Competitive Bidding for New Generation* Feed-In Tariff
* Land RFI
* Integration Tools and Resources * Integrated Grid Planning * Stakeholder Engagement * Power Supply Improvement Plan * Grid Modernization Technologies * Grid Modernization Strategy * Advanced Rate Design Strategy * Electrification of Transportation* About Us
* Our Vision & Commitment* Resilience
* Investing in the Future * Environmental Responsibility * Community Benefits Program* Our History
* Our Logo
* Awards & Recognition* Newsroom
* Power Facts
* Power Supply
* Power Delivery
* Undergrounding Utility Lines * Key Performance Metrics* Innovation
* Careers
* Recipes
* Contact Us
* Outage Map
* Site Map
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