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RESOURCES
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have 10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. 6. “ Whisperers and Listeners “. If you’re looking for a customer service training idea for listening skills, the old telephone game isan excellent one.
CUSTOMER EMPOWERMENT It is a powerful customer empowerment tool because it helps customers learn to use the product effectively. If your product (like most SaaS products) relies on the user to set up and use the product by themselves, then the onboarding process can HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCARE Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM 23 EMAIL MANAGEMENT BEST PRACTICES AND TIPS Under the General tab, you’ll find Keyboard shortcuts, just turn it “on” & click on the save button. C – The C key opens up a new compose window. S – In the Inbox view, the S key lets you star an email, hitting the S key again unstars the email. N & P – The N & P key lets you scroll through a conversation in a thread. GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERSAUTHOR: TEJASKINGER
Click on the ‘gear icon’ on the top right of your Gmail screen. Step 1: Creating a filter from the settings menu. Pick ‘settings’ from the dropdown. Step 2: Creating a filter from the settings menu. Step 3: Creating a filter from the settings menu. And then click on ‘filters and blocked addresses.’. This section shows you the 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVEAUTHOR: JANICEKERSH
Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.. Here are ten writing mistakes that can make your emails ineffective and wreak havoc on 17 EMAIL PHRASES TO HELP YOU GET THE DESIRED RESPONSE 17. “Have a great day!”. The way you close an email may influence whether you get a response or not; or how fast you will get it. Seeing some gratitude or a nice wish at the end of an email can dispose people to answer right away. “Have a great weekend and I hope to hear from you soon!”. HOW TO EFFECTIVELY FOLLOW UP WITH YOUR POTENTIAL CLIENTS Here are a few ways to approach sales follow-ups without irritating your prospects. 1. Ask for the Best Way To Follow Up. When you are in sales discussion with a prospect, you need to understand that you’re trying to create a win-win situation. The client needs your services and you need the business. HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COMNON-PROFITSCUSTOMERSPARTNER PROGRAMFRESHDESKEMAIL NOTESALLRESOURCES
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have 10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. 6. “ Whisperers and Listeners “. If you’re looking for a customer service training idea for listening skills, the old telephone game isan excellent one.
CUSTOMER EMPOWERMENT It is a powerful customer empowerment tool because it helps customers learn to use the product effectively. If your product (like most SaaS products) relies on the user to set up and use the product by themselves, then the onboarding process can HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCARE Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM 23 EMAIL MANAGEMENT BEST PRACTICES AND TIPS Under the General tab, you’ll find Keyboard shortcuts, just turn it “on” & click on the save button. C – The C key opens up a new compose window. S – In the Inbox view, the S key lets you star an email, hitting the S key again unstars the email. N & P – The N & P key lets you scroll through a conversation in a thread. GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERSAUTHOR: TEJASKINGER
Click on the ‘gear icon’ on the top right of your Gmail screen. Step 1: Creating a filter from the settings menu. Pick ‘settings’ from the dropdown. Step 2: Creating a filter from the settings menu. Step 3: Creating a filter from the settings menu. And then click on ‘filters and blocked addresses.’. This section shows you the 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVEAUTHOR: JANICEKERSH
Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.. Here are ten writing mistakes that can make your emails ineffective and wreak havoc on 17 EMAIL PHRASES TO HELP YOU GET THE DESIRED RESPONSE 17. “Have a great day!”. The way you close an email may influence whether you get a response or not; or how fast you will get it. Seeing some gratitude or a nice wish at the end of an email can dispose people to answer right away. “Have a great weekend and I hope to hear from you soon!”. HOW TO EFFECTIVELY FOLLOW UP WITH YOUR POTENTIAL CLIENTS Here are a few ways to approach sales follow-ups without irritating your prospects. 1. Ask for the Best Way To Follow Up. When you are in sales discussion with a prospect, you need to understand that you’re trying to create a win-win situation. The client needs your services and you need the business. HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COM Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have THE ULTIMATE CUSTOMER SERVICE HIRING AND TRAINING HANDBOOK Here are two ways to foster an environment of continuous learning for your agents: Encourage peer-to-peer learning – Peer learning is a way of helping employees interact, teach and be taught by one another. To learn from their peers, support reps can provide feedback and tips to other teammates by reviewing their customer service interactions. CUSTOMER FEEDBACK: HOW TO COLLECT AND WHAT TO DO WITH IT Customer feedback is gradually becoming the cornerstone of growth initiatives. New research published in the Harvard Business Review found that the act of just asking for customer feedback in itself is enough to keep customers from churning and coming back for more — even when they do not respond to your request.. Several theories of consumer psychology point to the fact that 5 STEPS TO IMPROVE HIGHER EDUCATION CUSTOMER SERVICE Poor customer service in higher education is one of the key reasons for the high school\/college dropout rates. In this blog post, we give you a five-step checklist to improve higher education customerservice.
HOW TO EFFECTIVELY FOLLOW UP WITH YOUR POTENTIAL CLIENTS Here are a few ways to approach sales follow-ups without irritating your prospects. 1. Ask for the Best Way To Follow Up. When you are in sales discussion with a prospect, you need to understand that you’re trying to create a win-win situation. The client needs your services and you need the business. SERVICE RECOVERY: TURN UNHAPPY CUSTOMERS INTO LOYAL FANS Micah Solomon, a seasoned customer service professional, advises keeping a few service recovery principles in mind — they will help you cultivate the right thought process for the moment of truth: 1. Do not make excuses. Most customers do understand 20 PHRASES YOU SHOULD NEVER USE IN AN EMAIL 14. “Literally”. If you’d like to clarify the meaning of something, “literally” is the right term to use. If that’s not your intention, it will only sound like an exaggeration or metaphor. This is a word which is apt for verbal conversations than for emails.15. “Stuff”.
LOOKING FOR AN ALTERNATIVE TO OUTLOOK’S PUBLIC FOLDERS In a nutshell, Outlook Public Folders are an outdated, underpowered tool for today’s fast-paced world. Luckily, there is an alternative that gives you all the power, features, and usability you need for a smooth, collaboration-friendly workflow. That’s because Hiver makes collaboration the focus, not just messages, and turns your email into GOOGLE COLLABORATIVE INBOX: 6 REASONS YOU SHOULD NOT USE Send an email, and you again get a reply via email. Basically, when you use the Google Collaborative Inbox, the only way you can exchange information with someone is email — unnecessarily clogs up everyone’s inboxes, and slows down teamwork. 6. You’ll HOW TO WRITE EFFECTIVE APOLOGY EMAILS TO CUSTOMERS One of the most important aspects of writing good apology emails is to never play the blame game. Don’t tell the customer somebody else messed up. Don’t shift the blame on R&D or Sales or Marketing. Instead, take ownership of the problem and explain to the customer WHAT went wrong, without pointing fingers. HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COMNON-PROFITSCUSTOMERSPARTNER PROGRAMFRESHDESKEMAIL NOTESALLRESOURCES
The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCAREAUTHOR: TEJAS KINGEREXAMPLES OF OUTSTANDING CUSTOMER SERVICEOUTSTANDING CUSTOMER SERVICEOUTSTANDING SERVICE AWARDOUTSTANDING SERVICE AWARD EXAMPLESOUTSTANDING SERVICE AWARD LETTEROUTSTANDING SERVICE AWARDSAMPLES
Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. CUSTOMER EMPOWERMENT We’re living in the “age of the customer.” So it’s natural that the concept of customer experience is top-of-mind for every company. For years, customer service experts have called upon companies to empower their employees and leverage the latesttechnology to
10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES You want customer service training ideas that get real-world results. Don’t you? But teaching your employees how to respond to different customer service situations is tough.. Thanks to customer service training games, you can make hard-to-grasp concepts a breeze.Gamifying your training helps your customer service team listen and communicatebetter.
HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM CUSTOMER SERVICE IN LOGISTICS: HOW TO IMPROVE IT USING The boom in online shopping and ecommerce infrastructure enables anyone with an internet connection to set up a global shop. While this creates opportunities for existing logistics players, it has also led to an increase in new companies providing services such as last-mile delivery.. While this creates lucrative opportunities for logistics companies worldwide, it has also led to a growth 5 STEPS TO IMPROVE HIGHER EDUCATION CUSTOMER SERVICECUSTOMER SERVICE SPECIALISTCUSTOMER SERVICE SPECIALIST JOBSCUSTOMER SERVICE SPECIALIST OBJECTIVECUSTOMER SERVICE SPECIALIST REMOTECUSTOMER SERVICE SPECIALIST RESUMEEDUCATION SERVICES SPECIALIST RESUME Poor customer service in higher education is one of the key reasons for the high school\/college dropout rates. In this blog post, we give you a five-step checklist to improve higher education customerservice.
GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERS Gmail filters 101: Everything you've always wanted to know about creating and using Gmail filters to manage emails effectively. GOOGLE COLLABORATIVE INBOX: 6 REASONS YOU SHOULD NOT USE What is the Google Collaborative Inbox? It’s a Google product to help teams distribute and track responsibility for emails that come to team inboxes like or . Why do we need a solution to manage team emails? 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVE Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.Here are ten writing mistakes that can make your emailsineffective and
HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COMNON-PROFITSCUSTOMERSPARTNER PROGRAMFRESHDESKEMAIL NOTESALLRESOURCES
The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCAREAUTHOR: TEJAS KINGEREXAMPLES OF OUTSTANDING CUSTOMER SERVICEOUTSTANDING CUSTOMER SERVICEOUTSTANDING SERVICE AWARDOUTSTANDING SERVICE AWARD EXAMPLESOUTSTANDING SERVICE AWARD LETTEROUTSTANDING SERVICE AWARDSAMPLES
Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. CUSTOMER EMPOWERMENT We’re living in the “age of the customer.” So it’s natural that the concept of customer experience is top-of-mind for every company. For years, customer service experts have called upon companies to empower their employees and leverage the latesttechnology to
10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES You want customer service training ideas that get real-world results. Don’t you? But teaching your employees how to respond to different customer service situations is tough.. Thanks to customer service training games, you can make hard-to-grasp concepts a breeze.Gamifying your training helps your customer service team listen and communicatebetter.
HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM CUSTOMER SERVICE IN LOGISTICS: HOW TO IMPROVE IT USING The boom in online shopping and ecommerce infrastructure enables anyone with an internet connection to set up a global shop. While this creates opportunities for existing logistics players, it has also led to an increase in new companies providing services such as last-mile delivery.. While this creates lucrative opportunities for logistics companies worldwide, it has also led to a growth 5 STEPS TO IMPROVE HIGHER EDUCATION CUSTOMER SERVICECUSTOMER SERVICE SPECIALISTCUSTOMER SERVICE SPECIALIST JOBSCUSTOMER SERVICE SPECIALIST OBJECTIVECUSTOMER SERVICE SPECIALIST REMOTECUSTOMER SERVICE SPECIALIST RESUMEEDUCATION SERVICES SPECIALIST RESUME Poor customer service in higher education is one of the key reasons for the high school\/college dropout rates. In this blog post, we give you a five-step checklist to improve higher education customerservice.
GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERS Gmail filters 101: Everything you've always wanted to know about creating and using Gmail filters to manage emails effectively. GOOGLE COLLABORATIVE INBOX: 6 REASONS YOU SHOULD NOT USE What is the Google Collaborative Inbox? It’s a Google product to help teams distribute and track responsibility for emails that come to team inboxes like or . Why do we need a solution to manage team emails? 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVE Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.Here are ten writing mistakes that can make your emailsineffective and
HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COM The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
THE COMPLETE GUIDE TO OUTSOURCING CUSTOMER SERVICE The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERS Gmail filters 101: Everything you've always wanted to know about creating and using Gmail filters to manage emails effectively. 5 WAYS TO MAKE GROUP EMAIL MANAGEMENT EASY AS PIE In the present day, an overflowing inbox is one of the biggest triggers for mental stress. When you’re managing group email aliases like or , I’m sure you know exactly what I’m talking about.. There’s always a bunch of people who manage group email addresses and it turns chaotic quickly. SERVICE RECOVERY: TURN UNHAPPY CUSTOMERS INTO LOYAL FANS The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
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Manage emails in a shared mailbox Import emails to a shared mailbox Manage spam for shared mailbox 17 EMAIL PHRASES TO HELP YOU GET THE DESIRED RESPONSE The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
LOOKING FOR AN ALTERNATIVE TO OUTLOOK’S PUBLIC FOLDERS No analytics and tracking. Outlook’s Public Folders have no support for tracking or analytics.So if you’re using this for customer service or sales, you have no way of tracking how soon your team responds to messages. GMAIL LABELS: EVERYTHING YOU NEED TO KNOW Gmail Labels are a thousand times more useful than you think. Here's everything you need to learn about it - from label creation tosharing.
MANAGE SPAM FOR SHARED MAILBOX It is very easy to manage the Spam emails coming to your shared mailbox.Spam emails are treated the same way irrespective of whether the shared mailbox is a Gmail type or Group type.. What happens when a Spam email comes to the shared mailbox email id As with every other email coming to the shared mailbox, the Spam emails are also synced to all the users' mailboxes.*
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NAMED EMAIL COLLABORATION LEADER BY G2 CROWD YOUR GMAIL INBOX, ENHANCED WITH HIVER NEVER MISS AN EMAIL AGAIN Every email gets a clear owner the moment they arrive in your Shared Inbox. No emails will ever fall through the cracks. ASSIGN EMAILS EFFORTLESSLY Use your Gmail to efficiently access, delegate, and track Shared Inbox emails. All without writing a single email. COLLABORATE LIKE A PRO Get help from teammates using @mentions, and not writing more emails. Work together on email responses in real time. ELIMINATE INTERNAL CC / BCC / FORWARDS Make your internal conversations email-free. Your team inboxes get a breather and your teammates handle emails faster. TAKE CONTROL OF YOUR EMAILS DISTRIBUTE WORK EFFECTIVELY Delegate emails as tasks right from Gmail. Keep track of your team’s workflow. You’ll never miss emails again. Explore Email Delegation ELIMINATE EMAIL CLUTTER Internal CCs and Forwards are the top reason for email clutter. Notes ensure you’ll never email a teammate again.Explore Email Notes
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