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Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM 10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. 6. “ Whisperers and Listeners “. If you’re looking for a customer service training idea for listening skills, the old telephone game isan excellent one.
CUSTOMER EMPOWERMENT It is a powerful customer empowerment tool because it helps customers learn to use the product effectively. If your product (like most SaaS products) relies on the user to set up and use the product by themselves, then the onboarding process can HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCARE Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERSAUTHOR: TEJASKINGER
Click on the ‘gear icon’ on the top right of your Gmail screen. Step 1: Creating a filter from the settings menu. Pick ‘settings’ from the dropdown. Step 2: Creating a filter from the settings menu. Step 3: Creating a filter from the settings menu. And then click on ‘filters and blocked addresses.’. This section shows you the LABELS VS FOLDERS: THE DEFINITIVE GUIDE TO ORGANIZING YOURAUTHOR:TEJAS KINGER
Step 1: Creating a new label in Gmail. To create a label in Gmail, scroll down to the bottom of the label list located on the left-hand side of your Gmail window, click on ‘More’ and then scroll further and click on ‘Create new label.’. Step 2: Creating a new label in Gmail. You can then choose to 5 WAYS TO MAKE GROUP EMAIL MANAGEMENT EASY AS PIE Let’s dive in to see how you can manage group emails like a champ. 1. Eliminate forwards and Cc’s. On a typical workday, an average person spends 3 hours inside their inboxes, according to Adobe’s 2018 Consumer Email Survey. Now that’s a huge number there! HOW TO WRITE EFFECTIVE APOLOGY EMAILS TO CUSTOMERS 17 EMAIL PHRASES TO HELP YOU GET THE DESIRED RESPONSE 17. “Have a great day!”. The way you close an email may influence whether you get a response or not; or how fast you will get it. Seeing some gratitude or a nice wish at the end of an email can dispose people to answer right away. “Have a great weekend and I hope to hear from you soon!”. HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COMNON-PROFITSCUSTOMERSPARTNER PROGRAMFRESHDESKEMAIL NOTESALLRESOURCES
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM 10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. 6. “ Whisperers and Listeners “. If you’re looking for a customer service training idea for listening skills, the old telephone game isan excellent one.
CUSTOMER EMPOWERMENT It is a powerful customer empowerment tool because it helps customers learn to use the product effectively. If your product (like most SaaS products) relies on the user to set up and use the product by themselves, then the onboarding process can HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCARE Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERSAUTHOR: TEJASKINGER
Click on the ‘gear icon’ on the top right of your Gmail screen. Step 1: Creating a filter from the settings menu. Pick ‘settings’ from the dropdown. Step 2: Creating a filter from the settings menu. Step 3: Creating a filter from the settings menu. And then click on ‘filters and blocked addresses.’. This section shows you the LABELS VS FOLDERS: THE DEFINITIVE GUIDE TO ORGANIZING YOURAUTHOR:TEJAS KINGER
Step 1: Creating a new label in Gmail. To create a label in Gmail, scroll down to the bottom of the label list located on the left-hand side of your Gmail window, click on ‘More’ and then scroll further and click on ‘Create new label.’. Step 2: Creating a new label in Gmail. You can then choose to 5 WAYS TO MAKE GROUP EMAIL MANAGEMENT EASY AS PIE Let’s dive in to see how you can manage group emails like a champ. 1. Eliminate forwards and Cc’s. On a typical workday, an average person spends 3 hours inside their inboxes, according to Adobe’s 2018 Consumer Email Survey. Now that’s a huge number there! HOW TO WRITE EFFECTIVE APOLOGY EMAILS TO CUSTOMERS 17 EMAIL PHRASES TO HELP YOU GET THE DESIRED RESPONSE 17. “Have a great day!”. The way you close an email may influence whether you get a response or not; or how fast you will get it. Seeing some gratitude or a nice wish at the end of an email can dispose people to answer right away. “Have a great weekend and I hope to hear from you soon!”. HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COM Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have THE ULTIMATE CUSTOMER SERVICE HIRING AND TRAINING HANDBOOK Here are two ways to foster an environment of continuous learning for your agents: Encourage peer-to-peer learning – Peer learning is a way of helping employees interact, teach and be taught by one another. To learn from their peers, support reps can provide feedback and tips to other teammates by reviewing their customer service interactions. 23 EMAIL MANAGEMENT BEST PRACTICES AND TIPS Under the General tab, you’ll find Keyboard shortcuts, just turn it “on” & click on the save button. C – The C key opens up a new compose window. S – In the Inbox view, the S key lets you star an email, hitting the S key again unstars the email. N & P – The N & P key lets you scroll through a conversation in a thread. 5 STEPS TO IMPROVE HIGHER EDUCATION CUSTOMER SERVICE Poor customer service in higher education is one of the key reasons for the high school\/college dropout rates. In this blog post, we give you a five-step checklist to improve higher education customerservice.
CUSTOMER FEEDBACK: HOW TO COLLECT AND WHAT TO DO WITH IT Customer feedback is gradually becoming the cornerstone of growth initiatives. New research published in the Harvard Business Review found that the act of just asking for customer feedback in itself is enough to keep customers from churning and coming back for more — even when they do not respond to your request.. Several theories of consumer psychology point to the fact that HOW TO EFFECTIVELY FOLLOW UP WITH YOUR POTENTIAL CLIENTS Here are a few ways to approach sales follow-ups without irritating your prospects. 1. Ask for the Best Way To Follow Up. When you are in sales discussion with a prospect, you need to understand that you’re trying to create a win-win situation. The client needs your services and you need the business. 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVE Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.. Here are ten writing mistakes that can make your emails ineffective and wreak havoc on your projects. SERVICE RECOVERY: TURN UNHAPPY CUSTOMERS INTO LOYAL FANS Micah Solomon, a seasoned customer service professional, advises keeping a few service recovery principles in mind — they will help you cultivate the right thought process for the moment of truth: 1. Do not make excuses. Most customers do understand 20 PHRASES YOU SHOULD NEVER USE IN AN EMAIL 14. “Literally”. If you’d like to clarify the meaning of something, “literally” is the right term to use. If that’s not your intention, it will only sound like an exaggeration or metaphor. This is a word which is apt for verbal conversations than for emails.15. “Stuff”.
GOOGLE COLLABORATIVE INBOX: 6 REASONS YOU SHOULD NOT USE Send an email, and you again get a reply via email. Basically, when you use the Google Collaborative Inbox, the only way you can exchange information with someone is email — unnecessarily clogs up everyone’s inboxes, and slows down teamwork. 6. You’ll HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COMNON-PROFITSCUSTOMERSPARTNER PROGRAMFRESHDESKEMAIL NOTESALLRESOURCES
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCAREAUTHOR: TEJAS KINGEREXAMPLES OF OUTSTANDING CUSTOMER SERVICEOUTSTANDING CUSTOMER SERVICEOUTSTANDING SERVICE AWARDOUTSTANDING SERVICE AWARD EXAMPLESOUTSTANDING SERVICE AWARD LETTEROUTSTANDING SERVICE AWARDSAMPLES
Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. CUSTOMER EMPOWERMENT It is a powerful customer empowerment tool because it helps customers learn to use the product effectively. If your product (like most SaaS products) relies on the user to set up and use the product by themselves, then the onboarding process can 10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. 6. “ Whisperers and Listeners “. If you’re looking for a customer service training idea for listening skills, the old telephone game isan excellent one.
HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM 23 EMAIL MANAGEMENT BEST PRACTICES AND TIPS Under the General tab, you’ll find Keyboard shortcuts, just turn it “on” & click on the save button. C – The C key opens up a new compose window. S – In the Inbox view, the S key lets you star an email, hitting the S key again unstars the email. N & P – The N & P key lets you scroll through a conversation in a thread. CUSTOMER SERVICE IN LOGISTICS: HOW TO IMPROVE IT USING With the help of modern software, logistics companies can communicate better with customers, predict delivery conditions, and better manage packaging and inventory. Here are some ways logistics companies can harness technology to improve their customer service: 1. Streamline customer communication. Source. 5 STEPS TO IMPROVE HIGHER EDUCATION CUSTOMER SERVICECUSTOMER SERVICE SPECIALISTCUSTOMER SERVICE SPECIALIST JOBSCUSTOMER SERVICE SPECIALIST OBJECTIVECUSTOMER SERVICE SPECIALIST REMOTECUSTOMER SERVICE SPECIALIST RESUMEEDUCATION SERVICES SPECIALIST RESUME Poor customer service in higher education is one of the key reasons for the high school\/college dropout rates. In this blog post, we give you a five-step checklist to improve higher education customerservice.
GOOGLE COLLABORATIVE INBOX: 6 REASONS YOU SHOULD NOT USE Send an email, and you again get a reply via email. Basically, when you use the Google Collaborative Inbox, the only way you can exchange information with someone is email — unnecessarily clogs up everyone’s inboxes, and slows down teamwork. 6. You’ll 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVE Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.Here are ten writing mistakes that can make your emailsineffective and
HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COMNON-PROFITSCUSTOMERSPARTNER PROGRAMFRESHDESKEMAIL NOTESALLRESOURCES
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have HOW TO PROVIDE OUTSTANDING CUSTOMER SERVICE IN HEALTHCAREAUTHOR: TEJAS KINGEREXAMPLES OF OUTSTANDING CUSTOMER SERVICEOUTSTANDING CUSTOMER SERVICEOUTSTANDING SERVICE AWARDOUTSTANDING SERVICE AWARD EXAMPLESOUTSTANDING SERVICE AWARD LETTEROUTSTANDING SERVICE AWARDSAMPLES
Hire the right kind of people: You might have the most-skilled doctors and nurses in the industry, but to provide a consistent, high-quality healthcare experience, you need to ensure that all of your customer-facing employees display the same level of customer-centricity as your doctors and nurses — they need to exhibit similar levels of empathy and communicate as effectively. CUSTOMER EMPOWERMENT It is a powerful customer empowerment tool because it helps customers learn to use the product effectively. If your product (like most SaaS products) relies on the user to set up and use the product by themselves, then the onboarding process can 10 BRILLIANT CUSTOMER SERVICE TRAINING GAMES Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. 6. “ Whisperers and Listeners “. If you’re looking for a customer service training idea for listening skills, the old telephone game isan excellent one.
HOW TO CREATE A CULTURE OF EMPATHY IN YOUR CUSTOMEREMPATHY: IT’S WHAT SEPARATES GOOD CUSTOMER SERVICE FROM THE BEST CUSTOMER SERVICE8 WAYS TO CREATE MORE EMPATHY IN YOUR CUSTOMER SERVICE TEAMFINAL THOUGHTSSEE MORE ON HIVERHQ.COM 23 EMAIL MANAGEMENT BEST PRACTICES AND TIPS Under the General tab, you’ll find Keyboard shortcuts, just turn it “on” & click on the save button. C – The C key opens up a new compose window. S – In the Inbox view, the S key lets you star an email, hitting the S key again unstars the email. N & P – The N & P key lets you scroll through a conversation in a thread. CUSTOMER SERVICE IN LOGISTICS: HOW TO IMPROVE IT USING With the help of modern software, logistics companies can communicate better with customers, predict delivery conditions, and better manage packaging and inventory. Here are some ways logistics companies can harness technology to improve their customer service: 1. Streamline customer communication. Source. 5 STEPS TO IMPROVE HIGHER EDUCATION CUSTOMER SERVICECUSTOMER SERVICE SPECIALISTCUSTOMER SERVICE SPECIALIST JOBSCUSTOMER SERVICE SPECIALIST OBJECTIVECUSTOMER SERVICE SPECIALIST REMOTECUSTOMER SERVICE SPECIALIST RESUMEEDUCATION SERVICES SPECIALIST RESUME Poor customer service in higher education is one of the key reasons for the high school\/college dropout rates. In this blog post, we give you a five-step checklist to improve higher education customerservice.
GOOGLE COLLABORATIVE INBOX: 6 REASONS YOU SHOULD NOT USE Send an email, and you again get a reply via email. Basically, when you use the Google Collaborative Inbox, the only way you can exchange information with someone is email — unnecessarily clogs up everyone’s inboxes, and slows down teamwork. 6. You’ll 10 WRITING MISTAKES THAT MAKE YOUR EMAILS INEFFECTIVE Communication is the key to successful projects and healthy relationships. Since 8,000,000 emails are sent every second, I think it’s safe to say that email is one of the top communication tools of our time.Here are ten writing mistakes that can make your emailsineffective and
HIVER - WORLD'S 1ST GMAIL-BASED HELPDESK - HIVERHQ.COM Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have THE COMPLETE GUIDE TO OUTSOURCING CUSTOMER SERVICE The Complete Guide to Outsourcing Customer Service The Ultimate Guide to Customer Service in the Manufacturing Industry Critical Customer Experience Metrics Nobody Talks About Customer Service in the Information Technology (IT) Industry – a Primer How Great Customer Service Can Be a Reliable Growth Strategy for a Small Business ReadBlog
GMAIL FILTERS 101: YOUR DEFINITIVE GUIDE TO GMAIL FILTERS Click on the ‘gear icon’ on the top right of your Gmail screen. Step 1: Creating a filter from the settings menu. Pick ‘settings’ from the dropdown. Step 2: Creating a filter from the settings menu. Step 3: Creating a filter from the settings menu. And then click on ‘filters and blocked addresses.’. This section shows you theKNOWLEDGE BASE
SLA for shared mailbox. Send emails from your shared mailbox email id. Business Hours for shared mailboxes. Automations for shared mailbox. Managing shared mailbox. Manage users of a shared mailbox. Delete a shared mailbox. Collecting customer GMAIL LABELS: EVERYTHING YOU NEED TO KNOW 1. Open or select the email. 2. Click on the ‘folder’ icon below the search bar. 3. A drop-down menu listing out all the available labels will appear and you can select the label (s) you want to assign to the email. Second method: You can also move an email 5 WAYS TO MAKE GROUP EMAIL MANAGEMENT EASY AS PIE Let’s dive in to see how you can manage group emails like a champ. 1. Eliminate forwards and Cc’s. On a typical workday, an average person spends 3 hours inside their inboxes, according to Adobe’s 2018 Consumer Email Survey. Now that’s a huge number there! SERVICE RECOVERY: TURN UNHAPPY CUSTOMERS INTO LOYAL FANS Micah Solomon, a seasoned customer service professional, advises keeping a few service recovery principles in mind — they will help you cultivate the right thought process for the moment of truth: 1. Do not make excuses. Most customers do understand 17 EMAIL PHRASES TO HELP YOU GET THE DESIRED RESPONSE 17. “Have a great day!”. The way you close an email may influence whether you get a response or not; or how fast you will get it. Seeing some gratitude or a nice wish at the end of an email can dispose people to answer right away. “Have a great weekend and I hope to hear from you soon!”. LOOKING FOR AN ALTERNATIVE TO OUTLOOK’S PUBLIC FOLDERS In a nutshell, Outlook Public Folders are an outdated, underpowered tool for today’s fast-paced world. Luckily, there is an alternative that gives you all the power, features, and usability you need for a smooth, collaboration-friendly workflow. That’s because Hiver makes collaboration the focus, not just messages, and turns your email into MANAGE SPAM FOR SHARED MAILBOX It is very easy to manage the Spam emails coming to your shared mailbox.Spam emails are treated the same way irrespective of whether the shared mailbox is a Gmail type or Group type.. What happens when a Spam email comes to the shared mailbox email id As with every other email coming to the shared mailbox, the Spam emails are also synced to all the users' mailboxes.*
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TRUSTED BY OVER 1500 COMPANIES DO BRILLIANT CUSTOMER SERVICE - RIGHT INSIDE GMAIL Hiver helps you easily access, assign and track emails coming to your shared customer service account SO, WHAT ARE YOU LOOKING FOR? I AM USING GMAIL FOR CUSTOMER SERVICE and emails are slipping through the cracks Check out Gmail powered by Hiver I AM USING A HELPDESK and it’s too complicated Turn Gmail into a helpdesk HIVER MAKES EMAIL CUSTOMER SERVICE A DELIGHT FOR YOUR TEAM ANDCUSTOMERS
CREATE ACCOUNTABILITY WITH EMAIL OWNERSHIP AND STATUS Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your customers. Delegate emails with ease COLLABORATE WITHOUT CCS AND FORWARDS Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context. Have contextual discussions AUTOMATE YOUR WORKFLOW AND KILL GRUNT WORK Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails based on predefined rules, distribute workload with round-robin assignment, focus on what’s truly important. Assign emails automatically FIND AREAS OF IMPROVEMENT IN YOUR CUSTOMER SERVICE Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business. Find out what your customers think through customer satisfaction surveys.Track key metrics
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With Hiver, I have much better visibility into where an issue is on the resolution path. We've completely stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50%-100% more time. It is essentially like having an additional person on my team. NATHAN STRANG Ocean Freight Operations Manager at Flexport Because Hiver is accessible anywhere, our remote staff has the ability to assist their teams with answering emails. Should they have a specific question for their teammates, they utilize the Notes function to leave messages. Hiver doesn’t bind our employees to have to be in the office to be productive. JENNIFER NGUYEN Operations Associate at New Hope Fertility Center READ HOW HIVER WORKS ACROSS INDUSTRIES handles support tickets80%
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