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Fla.
GOFUNDME PAGE ESTABLISHED IN SUPPORT OF ANDREW STRICKLAND ST. CATHARINES. Ont. — A GoFundMe page has been set up to help one of our own. Andrew Strickland, whose family-owned company ADS has been serving the Canadian hotel industry since 1989, has been battling end-stage liver disease since last November. Strickland has been unable to work since last summer and has spent much of HOTEL X BEING SUED BY ONSITE F&B PROVIDER Hotel X Being Sued by Onsite F&B Provider. TORONTO — By Peter & Paul’s is suing Hotel X Toronto and its owner, Princes Gate Hotel LP (PGH), for $60 million after Hotel X terminated the catering-and-entertainment company’s lease. By Peter & Paul’s has run the property’s food-and-drink services since the hotel’slaunch in 2018.
A RISK-BENEFIT ANALYSIS OF THE HOTEL INVESTMENT LANDSCAPE A Risk-Benefit Analysis of the Hotel Investment Landscape. Location, location, location — it’s not just key to landing good real estate, it’s also an important factor in finance. By their very nature, hotel investments are risky to varying degrees, but these days they are particularly precarious due to the volatility of severaleconomic
PROFILE: INNVEST HOTELS Big transitions take time. Since its acquisition by Bluesky in August 2016, InnVest Hotels (formerly InnVest REIT) has redefined its corporate strategy. As president and CEO Lydia Chen explains, following the acquisition, “we immediately engaged a third-party consulting firm, our shareholder committee and management team, to start working on our corporate strategy BILL FATT, FORMER CEO OF FAIRMONT HOTELS & RESORTS, PASSES TORONTO — The hotel industry was saddened to learn earlier last week of the passing of William R. (Bill) Fatt, who for many years helmed Fairmont Hotels & Resorts and its precursor, CP Hotels & Resorts. “Bill Fatt was a consummate business leader, with the background, financial knowledge and overall gravitas to take on big RAPID TOURISM GROWTH HAS BECOME THE ENEMY OF POPULAR Rapid Tourism Growth has Become the Enemy of Popular Destinations. There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism Organization (UNWTO), international tourist numbers have gone from 25-million international arrivals in 1950, to more than 1.3 billion in2017.
MARRIOTT LAUNCHES INTERNET OF THINGS HOTEL ROOM BETHESDA, Md. — Marriott International has teamed with two leading companies — Samsung and Legrand — to launch the Internet of Things (IoT) hotel room. The IoT Guestroom Lab — powered by Marriott’s Innovation Lab at the company’s corporate headquarters — explores concepts that have the potential to elevate the guest experience, create more efficient ORHMA WINDSOR AND CULINARY GUILD OF WINDSOR TO HONOUR WINDSOR, Ont. — The Ontario Restaurant Hotel Motel Association (ORHMA) Windsor and the Culinary Guild of Windsor (CCFCC) have partnered to celebrate our regional culinary and hospitality industry. On Oct. 23, the two associations will host a gala and awards ceremony at Essex Golf and Country Club in Windsor, Ont. to recognize the localindustry’s
HOUSEKEEPING FORUM 2021 Andy is an effective and proven leader with 29 years in the hospitality industry. Andy began his hospitality career in Victoria, B.C. working his though various disciplines until he took over his first General Manager role in 2000 as the GM of the Richmond Hotel and Convention Centre in Richmond, B.C. GBTA ANNOUNCES NEW DATES FOR 2021 CONVENTION GBTA Announces New Dates for 2021 Convention. ALEXANDRIA, Va. — The Global Business Travel Association (GBTA) — the world’s largest business-travel association and worldwide leader in education, research, networking and advocacy for the industry — has shifted the dates of its GBTA Convention 2021 to November 17 to 19 in Orlando,Fla.
GOFUNDME PAGE ESTABLISHED IN SUPPORT OF ANDREW STRICKLAND ST. CATHARINES. Ont. — A GoFundMe page has been set up to help one of our own. Andrew Strickland, whose family-owned company ADS has been serving the Canadian hotel industry since 1989, has been battling end-stage liver disease since last November. Strickland has been unable to work since last summer and has spent much of HOTEL X BEING SUED BY ONSITE F&B PROVIDER Hotel X Being Sued by Onsite F&B Provider. TORONTO — By Peter & Paul’s is suing Hotel X Toronto and its owner, Princes Gate Hotel LP (PGH), for $60 million after Hotel X terminated the catering-and-entertainment company’s lease. By Peter & Paul’s has run the property’s food-and-drink services since the hotel’slaunch in 2018.
A RISK-BENEFIT ANALYSIS OF THE HOTEL INVESTMENT LANDSCAPE A Risk-Benefit Analysis of the Hotel Investment Landscape. Location, location, location — it’s not just key to landing good real estate, it’s also an important factor in finance. By their very nature, hotel investments are risky to varying degrees, but these days they are particularly precarious due to the volatility of severaleconomic
PROFILE: INNVEST HOTELS Big transitions take time. Since its acquisition by Bluesky in August 2016, InnVest Hotels (formerly InnVest REIT) has redefined its corporate strategy. As president and CEO Lydia Chen explains, following the acquisition, “we immediately engaged a third-party consulting firm, our shareholder committee and management team, to start working on our corporate strategy BILL FATT, FORMER CEO OF FAIRMONT HOTELS & RESORTS, PASSES TORONTO — The hotel industry was saddened to learn earlier last week of the passing of William R. (Bill) Fatt, who for many years helmed Fairmont Hotels & Resorts and its precursor, CP Hotels & Resorts. “Bill Fatt was a consummate business leader, with the background, financial knowledge and overall gravitas to take on big RAPID TOURISM GROWTH HAS BECOME THE ENEMY OF POPULAR Rapid Tourism Growth has Become the Enemy of Popular Destinations. There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism Organization (UNWTO), international tourist numbers have gone from 25-million international arrivals in 1950, to more than 1.3 billion in2017.
MARRIOTT LAUNCHES INTERNET OF THINGS HOTEL ROOM BETHESDA, Md. — Marriott International has teamed with two leading companies — Samsung and Legrand — to launch the Internet of Things (IoT) hotel room. The IoT Guestroom Lab — powered by Marriott’s Innovation Lab at the company’s corporate headquarters — explores concepts that have the potential to elevate the guest experience, create more efficient ORHMA WINDSOR AND CULINARY GUILD OF WINDSOR TO HONOUR WINDSOR, Ont. — The Ontario Restaurant Hotel Motel Association (ORHMA) Windsor and the Culinary Guild of Windsor (CCFCC) have partnered to celebrate our regional culinary and hospitality industry. On Oct. 23, the two associations will host a gala and awards ceremony at Essex Golf and Country Club in Windsor, Ont. to recognize the localindustry’s
GOVERNMENT PROVIDES NEW HIRING PROGRAM DETAILS AND EXTENDS OTTAWA — The ministers of Finance and Small Business, Export Promotion and International Trade provided new details about the Canada Recovery Hiring Program and announced an extension of the Highly Affected Sectors Credit Availability Program (HASCAP) to December 31, 2021. Originally set to expire on June 30, 2021, the ministers re-stated that the HASCAP extension HOW MUCH IS MY HOTEL WORTH? Expert appraisers interpret the key factors driving valuation It’s often said hotels are much more than bricks and mortar, and this is especially true when appraising a property’s market value. In fact, it’s easy to forget a hotel’s real worth is not the capital cost of marble-lined spas, golf courses, elegant FF&E, or even its DAYS INN HOTELS IN CANADA WINS BIG AT 2021 TRIPADVISOR TORONTO — Realstar Hospitality announced that 14 Days Inn locations in Canada received a 2021 Tripadvisor Travellers’ Choice award in celebration of many positive reviews on Tripadvisor over the last 12 months. “We’re very proud that so many of our Days Inn franchisees have earned a 2021 Tripadvisor Travellers’ Choice award for providing a first-rate TIAC AND GREENSTEP SOLUTIONS LAUNCH THE SUSTAINABLE TORONTO — The Tourism Industry Association of Canada (TIAC) and GreenStep Solutions announced the launch of the Sustainable Tourism 2030 Pledge that encourages both national and international tourism businesses and destinations to continuously improve their sustainability performance between now and 2030. The initiative offers a free online assessment and sustainability RIU COMPLETES ITS RE-OPENING IN AMERICA CANCUN, Mexico — RIU Hotels and Resorts completed the re-opening of its hotels in the Americas, becoming the first Spanish chain to resume operations on the continent. RIU now operates 42 hotels in the U.S., Mexico, the Dominican Republic, Jamaica, Aruba, the Bahamas, Costa Rica and Panama. A few weeks ago, RIU Hotels announced that RAPID TOURISM GROWTH HAS BECOME THE ENEMY OF POPULAR Rapid Tourism Growth has Become the Enemy of Popular Destinations. There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism Organization (UNWTO), international tourist numbers have gone from 25-million international arrivals in 1950, to more than 1.3 billion in2017.
TIAC CALLS ON FEDERAL GOVERNMENT TO PLAN FOR RE-OPENING TORONTO — The Tourism Industry Association of Canada (TIAC) launched a new campaign to call on the federal government to plan for re-opening the Canada-U.S. border, which has been closed for nearly 15 months. The campaign focuses on getting Canadian decision-makers to acknowledge the urgent need and to commit to a date to open the NOW OPEN: GIOVANE BACARO VANCOUVER — B.C.-based hospitality group, Kitchen Table Restaurants, opened the doors to its Northern-Italian inspired Giovane Bacaro in Vancouver today. Located on the lobby level at the Fairmont Pacific Rim Hotel, Giovane Bacaro offers a menu of Northern-Italian signature cicchetti (small plates) created by chef Scott Korzack. The interior design of the restaurant was undertaken MOTEL 6 KINGSTON WINS TRAVELLER’S CHOICE AWARD KINGSTON, Ont. — Earlier this month, Motel 6 – Kingston received a 2021 Tripadvisor Traveller’s Choice award in recognition of the property’s exceptional traveller reviews on Tripadvisor over the last 12 months. “Our team works very hard to ensure our guests enjoy a clean and comfortable stay, every time,” says Clayton Kemp, general manager, Motel CHOICE HOTELS CANADA OPENS NEW CORPORATE OFFICE MISSISSAUGA, Ont. — Choice Hotels Canada celebrated the move to its new Canadian corporate office in Mississauga, Ont. last week. Located at the Spectrum SQ development, the new space is LEED Gold certified and houses approximately 43 members of the brand’s corporate team. Media and vendors were given guided tours of the space by members HOMEPAGE - HOTELIER MAGAZINECONTACTNEWSMAGAZINEMEDIAEVENTSWEBEXCLUSIVES
With a new season upon us, Hotelier’s 2021 Buyer’s Guide offers a one-stop-shop to sourcing, while our Supplier Roundtable brings a supplier’s perspective to E19. Changes and Challenges. Kostuch Media Ltd. - February 18, 2021 0. In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan HOUSEKEEPING FORUM 2021 Andy is an effective and proven leader with 29 years in the hospitality industry. Andy began his hospitality career in Victoria, B.C. working his though various disciplines until he took over his first General Manager role in 2000 as the GM of the Richmond Hotel and Convention Centre in Richmond, B.C. HOW MUCH IS MY HOTEL WORTH? Expert appraisers interpret the key factors driving valuation It’s often said hotels are much more than bricks and mortar, and this is especially true when appraising a property’s market value. In fact, it’s easy to forget a hotel’s real worth is not the capital cost of marble-lined spas, golf courses, elegant FF&E, or even its GOFUNDME PAGE ESTABLISHED IN SUPPORT OF ANDREW STRICKLAND ST. CATHARINES. Ont. — A GoFundMe page has been set up to help one of our own. Andrew Strickland, whose family-owned company ADS has been serving the Canadian hotel industry since 1989, has been battling end-stage liver disease since last November. Strickland has been unable to work since last summer and has spent much of HOTELIER: JEAN-FRANÇOIS LINCOURT, HILTON QUÉBEC, QUÉBEC Jean-François Lincourt’s love of hospitality took root in a high-school cafeteria. The 46-year-old native of Sherbrooke, Que. and GM of the Hilton Quebec got a taste of hospitality while spending years serving his fellow students lunch. But it was after enrolling in the hotel program at l’Institut de toursime et d’hotellerie du Quebec that Lincourt EXAMINING TRENDS IN HOTEL LAUNDRY AND Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the property secure. As with any other area of hotel operations, housekeeping is changing with the times in order to ensure the best experience for employees andguests. LAUNDRY
BILL FATT, FORMER CEO OF FAIRMONT HOTELS & RESORTS, PASSES TORONTO — The hotel industry was saddened to learn earlier last week of the passing of William R. (Bill) Fatt, who for many years helmed Fairmont Hotels & Resorts and its precursor, CP Hotels & Resorts. “Bill Fatt was a consummate business leader, with the background, financial knowledge and overall gravitas to take on big RAPID TOURISM GROWTH HAS BECOME THE ENEMY OF POPULAR Rapid Tourism Growth has Become the Enemy of Popular Destinations. There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism Organization (UNWTO), international tourist numbers have gone from 25-million international arrivals in 1950, to more than 1.3 billion in2017.
THE ART AND SCIENCE OF HOTEL VALUATION The Art and Science of Hotel Valuation. They call it “real estate,” but assigning a cash value to a business is — at least partly — an imaginary exercise that requires assigning a dollar figure to intangibles such as “desirability” and “charm.”. And if it’s tricky to appraise a storefront or a residence, how muchmore
INDUSTRY MOURNS PASSING OF BILL PALLETT TORONTO — William (Bill) Pallett passed away on December 27. The Mississauga, Ont. native was a graduate of the Ryerson School of Journalism and began his career in the Hospitality Industry with Wardair (now part of Air Canada), taking subsequent positions with Canadian Pacific Hotels (now Fairmont), Four Seasons and Delta Hotelsand Resorts. He
HOMEPAGE - HOTELIER MAGAZINECONTACTNEWSMAGAZINEMEDIAEVENTSWEBEXCLUSIVES
With a new season upon us, Hotelier’s 2021 Buyer’s Guide offers a one-stop-shop to sourcing, while our Supplier Roundtable brings a supplier’s perspective to E19. Changes and Challenges. Kostuch Media Ltd. - February 18, 2021 0. In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan HOUSEKEEPING FORUM 2021 Andy is an effective and proven leader with 29 years in the hospitality industry. Andy began his hospitality career in Victoria, B.C. working his though various disciplines until he took over his first General Manager role in 2000 as the GM of the Richmond Hotel and Convention Centre in Richmond, B.C. HOW MUCH IS MY HOTEL WORTH? Expert appraisers interpret the key factors driving valuation It’s often said hotels are much more than bricks and mortar, and this is especially true when appraising a property’s market value. In fact, it’s easy to forget a hotel’s real worth is not the capital cost of marble-lined spas, golf courses, elegant FF&E, or even its GOFUNDME PAGE ESTABLISHED IN SUPPORT OF ANDREW STRICKLAND ST. CATHARINES. Ont. — A GoFundMe page has been set up to help one of our own. Andrew Strickland, whose family-owned company ADS has been serving the Canadian hotel industry since 1989, has been battling end-stage liver disease since last November. Strickland has been unable to work since last summer and has spent much of HOTELIER: JEAN-FRANÇOIS LINCOURT, HILTON QUÉBEC, QUÉBEC Jean-François Lincourt’s love of hospitality took root in a high-school cafeteria. The 46-year-old native of Sherbrooke, Que. and GM of the Hilton Quebec got a taste of hospitality while spending years serving his fellow students lunch. But it was after enrolling in the hotel program at l’Institut de toursime et d’hotellerie du Quebec that Lincourt EXAMINING TRENDS IN HOTEL LAUNDRY AND Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the property secure. As with any other area of hotel operations, housekeeping is changing with the times in order to ensure the best experience for employees andguests. LAUNDRY
BILL FATT, FORMER CEO OF FAIRMONT HOTELS & RESORTS, PASSES TORONTO — The hotel industry was saddened to learn earlier last week of the passing of William R. (Bill) Fatt, who for many years helmed Fairmont Hotels & Resorts and its precursor, CP Hotels & Resorts. “Bill Fatt was a consummate business leader, with the background, financial knowledge and overall gravitas to take on big RAPID TOURISM GROWTH HAS BECOME THE ENEMY OF POPULAR Rapid Tourism Growth has Become the Enemy of Popular Destinations. There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism Organization (UNWTO), international tourist numbers have gone from 25-million international arrivals in 1950, to more than 1.3 billion in2017.
THE ART AND SCIENCE OF HOTEL VALUATION The Art and Science of Hotel Valuation. They call it “real estate,” but assigning a cash value to a business is — at least partly — an imaginary exercise that requires assigning a dollar figure to intangibles such as “desirability” and “charm.”. And if it’s tricky to appraise a storefront or a residence, how muchmore
INDUSTRY MOURNS PASSING OF BILL PALLETT TORONTO — William (Bill) Pallett passed away on December 27. The Mississauga, Ont. native was a graduate of the Ryerson School of Journalism and began his career in the Hospitality Industry with Wardair (now part of Air Canada), taking subsequent positions with Canadian Pacific Hotels (now Fairmont), Four Seasons and Delta Hotelsand Resorts. He
GOVERNMENT PROVIDES NEW HIRING PROGRAM DETAILS AND EXTENDS OTTAWA — The ministers of Finance and Small Business, Export Promotion and International Trade provided new details about the Canada Recovery Hiring Program and announced an extension of the Highly Affected Sectors Credit Availability Program (HASCAP) to December 31, 2021. Originally set to expire on June 30, 2021, the ministers re-stated that the HASCAP extension HOUSEKEEPING WILL TAKE CENTRE STAGE IN THE NEW NORMAL Housekeeping will take Centre Stage in the New Normal. Many predictions have already been made as to what the hospitality industry will look like post-COVID-19, but none are clearer than the immediate need for drastically bolstered cleaning procedures. Regardless of any new government mandates that eventually come about from COVID-19,guests
DAYS INN HOTELS IN CANADA WINS BIG AT 2021 TRIPADVISOR TORONTO — Realstar Hospitality announced that 14 Days Inn locations in Canada received a 2021 Tripadvisor Travellers’ Choice award in celebration of many positive reviews on Tripadvisor over the last 12 months. “We’re very proud that so many of our Days Inn franchisees have earned a 2021 Tripadvisor Travellers’ Choice award for providing a first-rate TIAC AND GREENSTEP SOLUTIONS LAUNCH THE SUSTAINABLE TORONTO — The Tourism Industry Association of Canada (TIAC) and GreenStep Solutions announced the launch of the Sustainable Tourism 2030 Pledge that encourages both national and international tourism businesses and destinations to continuously improve their sustainability performance between now and 2030. The initiative offers a free online assessment and sustainability RIU COMPLETES ITS RE-OPENING IN AMERICA CANCUN, Mexico — RIU Hotels and Resorts completed the re-opening of its hotels in the Americas, becoming the first Spanish chain to resume operations on the continent. RIU now operates 42 hotels in the U.S., Mexico, the Dominican Republic, Jamaica, Aruba, the Bahamas, Costa Rica and Panama. A few weeks ago, RIU Hotels announced that TIAC CALLS ON FEDERAL GOVERNMENT TO PLAN FOR RE-OPENING TORONTO — The Tourism Industry Association of Canada (TIAC) launched a new campaign to call on the federal government to plan for re-opening the Canada-U.S. border, which has been closed for nearly 15 months. The campaign focuses on getting Canadian decision-makers to acknowledge the urgent need and to commit to a date to open the HOTELIER: JEAN-FRANÇOIS LINCOURT, HILTON QUÉBEC, QUÉBEC Jean-François Lincourt’s love of hospitality took root in a high-school cafeteria. The 46-year-old native of Sherbrooke, Que. and GM of the Hilton Quebec got a taste of hospitality while spending years serving his fellow students lunch. But it was after enrolling in the hotel program at l’Institut de toursime et d’hotellerie du Quebec that Lincourt MOTEL 6 KINGSTON WINS TRAVELLER’S CHOICE AWARD KINGSTON, Ont. — Earlier this month, Motel 6 – Kingston received a 2021 Tripadvisor Traveller’s Choice award in recognition of the property’s exceptional traveller reviews on Tripadvisor over the last 12 months. “Our team works very hard to ensure our guests enjoy a clean and comfortable stay, every time,” says Clayton Kemp, general manager, Motel NOW OPEN: GIOVANE BACARO VANCOUVER — B.C.-based hospitality group, Kitchen Table Restaurants, opened the doors to its Northern-Italian inspired Giovane Bacaro in Vancouver today. Located on the lobby level at the Fairmont Pacific Rim Hotel, Giovane Bacaro offers a menu of Northern-Italian signature cicchetti (small plates) created by chef Scott Korzack. The interior design of the restaurant was undertaken CHOICE HOTELS CANADA OPENS NEW CORPORATE OFFICE MISSISSAUGA, Ont. — Choice Hotels Canada celebrated the move to its new Canadian corporate office in Mississauga, Ont. last week. Located at the Spectrum SQ development, the new space is LEED Gold certified and houses approximately 43 members of the brand’s corporate team. Media and vendors were given guided tours of the space by members HOMEPAGE - HOTELIER MAGAZINECONTACTNEWSMAGAZINEMEDIAEVENTSWEB EXCLUSIVESHOTELIER BANDHOTELIER LAUNDRYHOTELIER NEWS With a new season upon us, Hotelier’s 2021 Buyer’s Guide offers a one-stop-shop to sourcing, while our Supplier Roundtable brings a supplier’s perspective to E19. Changes and Challenges. Kostuch Media Ltd. - February 18, 2021 0. In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan HOUSEKEEPING FORUM 2021 Andy is an effective and proven leader with 29 years in the hospitality industry. Andy began his hospitality career in Victoria, B.C. working his though various disciplines until he took over his first General Manager role in 2000 as the GM of the Richmond Hotel and Convention Centre in Richmond, B.C. GOFUNDME PAGE ESTABLISHED IN SUPPORT OF ANDREW STRICKLAND ST. CATHARINES. Ont. — A GoFundMe page has been set up to help one of our own. Andrew Strickland, whose family-owned company ADS has been serving the Canadian hotel industry since 1989, has been battling end-stage liver disease since last November. Strickland has been unable to work since last summer and has spent much of HOTELIER: JEAN-FRANÇOIS LINCOURT, HILTON QUÉBEC, QUÉBEC Jean-François Lincourt’s love of hospitality took root in a high-school cafeteria. The 46-year-old native of Sherbrooke, Que. and GM of the Hilton Quebec got a taste of hospitality while spending years serving his fellow students lunch. But it was after enrolling in the hotel program at l’Institut de toursime et d’hotellerie du Quebec that Lincourt HOTEL X BEING SUED BY ONSITE F&B PROVIDER Hotel X Being Sued by Onsite F&B Provider. TORONTO — By Peter & Paul’s is suing Hotel X Toronto and its owner, Princes Gate Hotel LP (PGH), for $60 million after Hotel X terminated the catering-and-entertainment company’s lease. By Peter & Paul’s has run the property’s food-and-drink services since the hotel’slaunch in 2018.
PROFILE: INNVEST HOTELS Big transitions take time. Since its acquisition by Bluesky in August 2016, InnVest Hotels (formerly InnVest REIT) has redefined its corporate strategy. As president and CEO Lydia Chen explains, following the acquisition, “we immediately engaged a third-party consulting firm, our shareholder committee and management team, to start working on our corporate strategy INDUSTRY MOURNS PASSING OF BILL PALLETT TORONTO — William (Bill) Pallett passed away on December 27. The Mississauga, Ont. native was a graduate of the Ryerson School of Journalism and began his career in the Hospitality Industry with Wardair (now part of Air Canada), taking subsequent positions with Canadian Pacific Hotels (now Fairmont), Four Seasons and Delta Hotelsand Resorts. He
SHAPING THE GUEST EXPERIENCE WITH CRM Shaping the Guest Experience with CRM. Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how your suite of tools works to wow the guest at every opportunity. “Personalization is all about delivering a tailored experience tothe guest.
GREGOR RESCH NAMED RVP & GM AT FAIRMONT BANFF SPRINGSFAIRMONT BANFF SPRINGSFAIRMONT BANFF REVIEWSBANFF FAIRMONT HOTELFAIRMONT BANFF SPRINGS HOTEL BARFAIRMONT HOTEL BANFF CANADAFAIRMONT SPRINGS BANFFHOTEL
BANFF Alta. — Gregor Resch has been appointed regional vice-president & general manager of the iconic Fairmont Banff Springs. In his new role, he will oversee Fairmont’s Canada’s Western Mountain Region, including the Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler in addition to Fairmont Banff Springs. Resch brings almost 30 ORHMA WINDSOR AND CULINARY GUILD OF WINDSOR TO HONOUR WINDSOR, Ont. — The Ontario Restaurant Hotel Motel Association (ORHMA) Windsor and the Culinary Guild of Windsor (CCFCC) have partnered to celebrate our regional culinary and hospitality industry. On Oct. 23, the two associations will host a gala and awards ceremony at Essex Golf and Country Club in Windsor, Ont. to recognize the localindustry’s
HOMEPAGE - HOTELIER MAGAZINECONTACTNEWSMAGAZINEMEDIAEVENTSWEB EXCLUSIVESHOTELIER BANDHOTELIER LAUNDRYHOTELIER NEWS With a new season upon us, Hotelier’s 2021 Buyer’s Guide offers a one-stop-shop to sourcing, while our Supplier Roundtable brings a supplier’s perspective to E19. Changes and Challenges. Kostuch Media Ltd. - February 18, 2021 0. In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan HOUSEKEEPING FORUM 2021 Andy is an effective and proven leader with 29 years in the hospitality industry. Andy began his hospitality career in Victoria, B.C. working his though various disciplines until he took over his first General Manager role in 2000 as the GM of the Richmond Hotel and Convention Centre in Richmond, B.C. GOFUNDME PAGE ESTABLISHED IN SUPPORT OF ANDREW STRICKLAND ST. CATHARINES. Ont. — A GoFundMe page has been set up to help one of our own. Andrew Strickland, whose family-owned company ADS has been serving the Canadian hotel industry since 1989, has been battling end-stage liver disease since last November. Strickland has been unable to work since last summer and has spent much of HOTELIER: JEAN-FRANÇOIS LINCOURT, HILTON QUÉBEC, QUÉBEC Jean-François Lincourt’s love of hospitality took root in a high-school cafeteria. The 46-year-old native of Sherbrooke, Que. and GM of the Hilton Quebec got a taste of hospitality while spending years serving his fellow students lunch. But it was after enrolling in the hotel program at l’Institut de toursime et d’hotellerie du Quebec that Lincourt HOTEL X BEING SUED BY ONSITE F&B PROVIDER Hotel X Being Sued by Onsite F&B Provider. TORONTO — By Peter & Paul’s is suing Hotel X Toronto and its owner, Princes Gate Hotel LP (PGH), for $60 million after Hotel X terminated the catering-and-entertainment company’s lease. By Peter & Paul’s has run the property’s food-and-drink services since the hotel’slaunch in 2018.
PROFILE: INNVEST HOTELS Big transitions take time. Since its acquisition by Bluesky in August 2016, InnVest Hotels (formerly InnVest REIT) has redefined its corporate strategy. As president and CEO Lydia Chen explains, following the acquisition, “we immediately engaged a third-party consulting firm, our shareholder committee and management team, to start working on our corporate strategy INDUSTRY MOURNS PASSING OF BILL PALLETT TORONTO — William (Bill) Pallett passed away on December 27. The Mississauga, Ont. native was a graduate of the Ryerson School of Journalism and began his career in the Hospitality Industry with Wardair (now part of Air Canada), taking subsequent positions with Canadian Pacific Hotels (now Fairmont), Four Seasons and Delta Hotelsand Resorts. He
SHAPING THE GUEST EXPERIENCE WITH CRM Shaping the Guest Experience with CRM. Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how your suite of tools works to wow the guest at every opportunity. “Personalization is all about delivering a tailored experience tothe guest.
GREGOR RESCH NAMED RVP & GM AT FAIRMONT BANFF SPRINGSFAIRMONT BANFF SPRINGSFAIRMONT BANFF REVIEWSBANFF FAIRMONT HOTELFAIRMONT BANFF SPRINGS HOTEL BARFAIRMONT HOTEL BANFF CANADAFAIRMONT SPRINGS BANFFHOTEL
BANFF Alta. — Gregor Resch has been appointed regional vice-president & general manager of the iconic Fairmont Banff Springs. In his new role, he will oversee Fairmont’s Canada’s Western Mountain Region, including the Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler in addition to Fairmont Banff Springs. Resch brings almost 30 ORHMA WINDSOR AND CULINARY GUILD OF WINDSOR TO HONOUR WINDSOR, Ont. — The Ontario Restaurant Hotel Motel Association (ORHMA) Windsor and the Culinary Guild of Windsor (CCFCC) have partnered to celebrate our regional culinary and hospitality industry. On Oct. 23, the two associations will host a gala and awards ceremony at Essex Golf and Country Club in Windsor, Ont. to recognize the localindustry’s
BREAKING NEWS ARCHIVES Canadian Hotels Report 29.4 per cent Occupancy for April. Breaking News. Kostuch Media Ltd. - May 31, 2021 0. HENDERSONVILLE, Tenn. — Canada’s hotel industry reported slightly lower performance from the previous month, according to STR’s April 2021 data. While year-over-year percentage changes show significant increases because HOTELS HAVE A ROLE TO PLAY IN THE REMOTE-WORK FUTURE The use of co-working spaces has been on the rise in recent years, as ways of working have begun shifting to incorporate greater flexibility and a focus on work-life balance. But, the unprecedented situation caused by the pandemic shifted the ways people work on a mass scale. And, data from a number of sources indicates SUSTAINABILITY INITIATIVES ARE KEY TO THE INDUSTRY'S PATH When the pandemic finally ends, the hope is that tourism will come back better and stronger than ever. This has resulted in renewed and heightened focus on sustainable operations — in the broadest sense. And many organizations have highlighted sustainability as a key factor in the industry’s recovery from the current crisis. “Sustainability must no FROM THE EDITOR: GREAT EXPECTATIONS As Canadians, we hunger for summer. In fact, our craving for the warm rays of the sun after our long, cold winters is almost obsessive. Certainly, after 15 months of dealing with the harsh reality of the pandemic, this year, our longing for summer is even HOTELIER: JEAN-FRANÇOIS LINCOURT, HILTON QUÉBEC, QUÉBEC Jean-François Lincourt’s love of hospitality took root in a high-school cafeteria. The 46-year-old native of Sherbrooke, Que. and GM of the Hilton Quebec got a taste of hospitality while spending years serving his fellow students lunch. But it was after enrolling in the hotel program at l’Institut de toursime et d’hotellerie du Quebec that Lincourt GREEN TRENDS BEING USED AS A WAY TO TRANSITION HOTELS The green revolution is now firmly upon us. While we’re seeing this play out on the global scale with healthy economic incentives for companies directly engaged in renewable energies and shifting away from fossil fuels, ultimately, every organization will be compelled to do its part in achieving carbon neutrality — and that includeshotels. For
A GLIMPSE OF THE NEW VOYAGER STATION SPACE Space is poised to become a formidable new frontier for hotels. One of the key challenges of space hotels will be developing a holistic environment that capitalizes on the special attractions space offers while meeting practical considerations. Voyager Station, an expansive space-hotel concept hatched by Orbital Assembly Corporation, believes its “focused and well-designed hotel space” HOTEL X BEING SUED BY ONSITE F&B PROVIDER Hotel X Being Sued by Onsite F&B Provider. TORONTO — By Peter & Paul’s is suing Hotel X Toronto and its owner, Princes Gate Hotel LP (PGH), for $60 million after Hotel X terminated the catering-and-entertainment company’s lease. By Peter & Paul’s has run the property’s food-and-drink services since the hotel’slaunch in 2018.
OTTAWA EXTENDS PROGRAMS FOR HARDEST HIT BUSINESSES OTTAWA — Deputy Prime Minister and Minister of Finance, the Honourable Chrystia Freeland, and the Minister of Small Business, Export Promotion and International Trade, the Honourable Mary Ng, announced last week that the new Canada Recovery Hiring Program would be available retroactively to June 6, 2021. The proposed Canada Recovery Hiring Program would help hard-hit DATA SHOWS AN UPHILL BATTLE FOR DIVERSITY AND INCLUSION IN Methodology For the purposes of this article, we used the term ‘visible minority’ instead of BIPOC. We wanted to be cognizant of the fact that we might have left out certain people who identify as BIPOC but are not a racially visible minority. We would like to__
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TORONTO — Four Seasons Hotels and Resorts is collaborating with Johns Hopkins Medicine International to validate its new global health-and-safety program, ‘Lead... IHG LAUNCHING ENHANCED CLEANING PROGRAMKostuch Media Ltd.
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DENHAM, U.K. — IHG Hotels & Resorts is introducing enhanced measures redefining cleanliness and supporting guests’ personal well-being throughout their stay. NEW RAPID-RESPONSE PROJECT TO SUPPORT TOURISM AND HOSPITALITY WORKERSKostuch Media Ltd.
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TORONTO — The Future Skills Centre (FSC) and the Ontario Tourism Education Corporation (OTEC) are launching a rapid-response projectfor the hundreds...
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In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with company executives from Avendra, oneof...
E7. NEW NORMAL: WHAT WILL THE HOTEL INDUSTRY LOOK LIKE POST COVID-19?Kostuch Media Ltd.
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In this edition of Hotelier’s Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine interviews Don Cleary, president of Marriott... MAY 2020 DIGITAL ISSUEKostuch Media Ltd.
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In this special instalment of the Checking In podcast focused on COVID-19 and its impact on the hospitality industry, editor andpublisher...
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In this episode of Checking In, editor/publisher Rosanna Caira speaks with several leading experts in the foodservice and hospitality industry to assess... FOLLOW US ON INSTAGRAM @HOTELIERMAGAZINE Since debuting in 1989 as a quarterly publication, the magazine has grown and evolved into the authoritative voice of the dynamic $16.4 billion hotel industry. Now published eight times a year in print, and available in digital format and as an iPad App, the magazine continues to define the standard for excellence in trade magazine publishing, winning myriad editorial and design awards from the Canadian Business Press, and earning the industry’s accolades as its most-read andtrusted magazine.
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