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LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
ABTA ANNOUNCES PLANS FOR 2021 AND 2022 TRAVEL CONVENTIONS ABTA has announced its plans for its 2021 Travel Convention, and confirmed that Marrakech will host the 2022 Travel Convention. Recognising that the travel and tourism sector will be continuing to deal with the impact of coronavirus, this year’s Convention will repeat the successful online format of the 2020 Convention, taking place in the week beginning October 11th 2021. TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
EMERALD GLOBAL LTD CEASES TRADING Information for customers with a booking with Emerald Global Ltd. ABTA – P7208 / Y6471 (terminated 31 March 2021) ATOL – 3676 (lapsedMarch 2019)
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take aABTA
Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below I’VE BEEN TOLD THAT THE PRICE OF THE BARGAIN HOLIDAY I I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. The most likely result will be ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
ABTA ANNOUNCES PLANS FOR 2021 AND 2022 TRAVEL CONVENTIONS ABTA has announced its plans for its 2021 Travel Convention, and confirmed that Marrakech will host the 2022 Travel Convention. Recognising that the travel and tourism sector will be continuing to deal with the impact of coronavirus, this year’s Convention will repeat the successful online format of the 2020 Convention, taking place in the week beginning October 11th 2021. TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
EMERALD GLOBAL LTD CEASES TRADING Information for customers with a booking with Emerald Global Ltd. ABTA – P7208 / Y6471 (terminated 31 March 2021) ATOL – 3676 (lapsedMarch 2019)
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take aABTA
Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below I’VE BEEN TOLD THAT THE PRICE OF THE BARGAIN HOLIDAY I I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. The most likely result will be DEALING WITH COMPLAINTS AND REFUNDS Customers can still register complaints with ABTA because they haven’t received a response and chasers will be sent however, the new time frame will be taken into account. On refunds- the Code requires that these are sent to clients without undue delay. The normal position, that 14 days is the correct time frame, will notapply at the moment
JOBS AT ABTA
Jobs at ABTA. We are constantly investing in our people and our culture, in the values of the organisation, the behaviours expected, and the standards we set ourselves. If you would like to be a part of our exciting journey at ABTA, please see below for details of our available opportunities. Breadcrumb.PASSPORTS AND VISAS
If booking with an ABTA Member, your travel provider will be able to give general guidance. If you're a British passport holder, make sure you check the entry requirements for the country you're visiting on the Foreign & Commonwealth Office website . If you're not a British passport holder you should check with the embassy of the countryyou're
TRAVEL INDUSTRY DAY OF ACTION PLANNED FOR WEDNESDAY 23 Sector urged to get behind the day of action by travelling to Parliament to engage in organised lobby. Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. TRAVEL INDUSTRY DAY OF ACTION Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a ABTA RESPONDS TO GOVERNMENT’S REVIEW OF TRAFFIC LIGHT LIST Read ABTA's statement. Mark Tanzer, Chief Executive of ABTA – The Travel Association said: “It’s clear that the Government’s domestic health strategy is continuing to prevent any meaningful resumption of international travel. ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead. TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTA ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it.ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
JOBS AT ABTA
Jobs at ABTA. We are constantly investing in our people and our culture, in the values of the organisation, the behaviours expected, and the standards we set ourselves. If you would like to be a part of our exciting journey at ABTA, please see below for details of our available opportunities. Breadcrumb. APPRENTICESHIPS AND T-LEVELS IN THE TRAVEL INDUSTRY The Government is launching the first of a new technical qualification – T-levels – in September 2020. These are aimed at developing a range of technical skills required by industry. The first T-level subjects are listed here. While a specific Travel T-level is not planned at this stage there are many subjects where our Members couldoffer
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead. ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it.ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
JOBS AT ABTA
Jobs at ABTA. We are constantly investing in our people and our culture, in the values of the organisation, the behaviours expected, and the standards we set ourselves. If you would like to be a part of our exciting journey at ABTA, please see below for details of our available opportunities. Breadcrumb. APPRENTICESHIPS AND T-LEVELS IN THE TRAVEL INDUSTRY The Government is launching the first of a new technical qualification – T-levels – in September 2020. These are aimed at developing a range of technical skills required by industry. The first T-level subjects are listed here. While a specific Travel T-level is not planned at this stage there are many subjects where our Members couldoffer
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead.ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.CONTACT ABTA
ABTA Ltd, 30 Park Street, London SE1 9EQ. Find details for contacting our customer support, member's helpline and press office here. SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a TRAVEL INDUSTRY DAY OF ACTION Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. TRAVEL INDUSTRY DAY OF ACTION PLANNED FOR WEDNESDAY 23 Sector urged to get behind the day of action by travelling to Parliament to engage in organised lobby. Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
BECOME A MEMBER
Become a Member. All travel organisers can apply to be an ABTA Member. ABTA has been a trusted travel brand for 70 years. We are the UK’s leading travel association and are a Business Superbrand. Customers look for the ABTA logo when they book their holiday and travel arrangements, giving them confidence, high standards of service, fairterms
LEVELS OF TRAVEL & HOLIDAY COMPENSATION For any dispute to be successful, you’ll need to show that your holiday contract has been breached (this means that the holiday wasn’t provided as promised). Any compensation awarded either at arbitration or court will be based on the actual loss suffered by you because of that breach. Please bear in mind that it is rare to get afull refund.
WHAT IS COVERED UNDER ABTA’S CONSUMER FINANCIAL PROTECTION What is covered under ABTA’s consumer financial protection scheme? ABTA’s scheme can provide protection for non-flight based holidays, linked travel arrangements and monies paid to travel agents. ABTA ensures that all of its Members properly protect their package holidays, as required by law. Packages including a flight are coveredby ATOL.
ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTA ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it.ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
JOBS AT ABTA
Jobs at ABTA. We are constantly investing in our people and our culture, in the values of the organisation, the behaviours expected, and the standards we set ourselves. If you would like to be a part of our exciting journey at ABTA, please see below for details of our available opportunities. Breadcrumb. APPRENTICESHIPS AND T-LEVELS IN THE TRAVEL INDUSTRY The Government is launching the first of a new technical qualification – T-levels – in September 2020. These are aimed at developing a range of technical skills required by industry. The first T-level subjects are listed here. While a specific Travel T-level is not planned at this stage there are many subjects where our Members couldoffer
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead. ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it.ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
JOBS AT ABTA
Jobs at ABTA. We are constantly investing in our people and our culture, in the values of the organisation, the behaviours expected, and the standards we set ourselves. If you would like to be a part of our exciting journey at ABTA, please see below for details of our available opportunities. Breadcrumb. APPRENTICESHIPS AND T-LEVELS IN THE TRAVEL INDUSTRY The Government is launching the first of a new technical qualification – T-levels – in September 2020. These are aimed at developing a range of technical skills required by industry. The first T-level subjects are listed here. While a specific Travel T-level is not planned at this stage there are many subjects where our Members couldoffer
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead.MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. TRAVELLING DURING CORONAVIRUS Travelling during Coronavirus. The following information and advice will help you to prepare for travel during the pandemic and help answer any questions you may have, so you can book and travel with confidence. As foreign holidays are officially allowed to restart from 17 May, ABTA has created this new hub of essential information andadvice
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTA TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
TRAVEL COMPANIES AT RISK IN THE ABSENCE OF GOVERNMENT Mark Tanzer Chief Executive of ABTA – The Travel Association gave evidence this afternoon to the Treasury Select Committee (Monday 7 June) on the economic impact of coronavirus. TRAVEL INDUSTRY DAY OF ACTION Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. LEVELS OF TRAVEL & HOLIDAY COMPENSATION For any dispute to be successful, you’ll need to show that your holiday contract has been breached (this means that the holiday wasn’t provided as promised). Any compensation awarded either at arbitration or court will be based on the actual loss suffered by you because of that breach. Please bear in mind that it is rare to get afull refund.
WHAT IS COVERED UNDER ABTA’S CONSUMER FINANCIAL PROTECTION What is covered under ABTA’s consumer financial protection scheme? ABTA’s scheme can provide protection for non-flight based holidays, linked travel arrangements and monies paid to travel agents. ABTA ensures that all of its Members properly protect their package holidays, as required by law. Packages including a flight are coveredby ATOL.
EMERALD GLOBAL LTD CEASES TRADING Information for customers with a booking with Emerald Global Ltd. ABTA – P7208 / Y6471 (terminated 31 March 2021) ATOL – 3676 (lapsedMarch 2019)
ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it.ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal. SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a SIX TRENDS FOR TRAVEL IN 2021 SIX TRENDS FOR TRAVEL 2021 will see people return to old favourites and familiar destinations. With overseas travel being off limits formuch of 2020,
ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead. ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal. SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a SIX TRENDS FOR TRAVEL IN 2021 SIX TRENDS FOR TRAVEL 2021 will see people return to old favourites and familiar destinations. With overseas travel being off limits formuch of 2020,
ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead.MEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. TRAVELLING DURING CORONAVIRUS Travelling during Coronavirus. The following information and advice will help you to prepare for travel during the pandemic and help answer any questions you may have, so you can book and travel with confidence. As foreign holidays are officially allowed to restart from 17 May, ABTA has created this new hub of essential information andadvice
CONTACT ABTA
ABTA Ltd, 30 Park Street, London SE1 9EQ. Find details for contacting our customer support, member's helpline and press office here.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTAABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal. TRAVEL COMPANIES AT RISK IN THE ABSENCE OF GOVERNMENT Mark Tanzer Chief Executive of ABTA – The Travel Association gave evidence this afternoon to the Treasury Select Committee (Monday 7 June) on the economic impact of coronavirus. VIRTUAL TRAINING: AN ESSENTIAL GUIDE TO RESTARTING TRAVEL ABTA’s practical online training has been designed for tour operators and travel agents who require an understanding of the impact of the coronavirus crisis on their legal TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
TRAVEL INDUSTRY DAY OF ACTION Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. TRAVEL INDUSTRY DAY OF ACTION PLANNED FOR WEDNESDAY 23 Sector urged to get behind the day of action by travelling to Parliament to engage in organised lobby. Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
ABTA ANNOUNCES PLANS FOR 2021 AND 2022 TRAVEL CONVENTIONS ABTA has announced its plans for its 2021 Travel Convention, and confirmed that Marrakech will host the 2022 Travel Convention. Recognising that the travel and tourism sector will be continuing to deal with the impact of coronavirus, this year’s Convention will repeat the successful online format of the 2020 Convention, taking place in the week beginning October 11th 2021. TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
EMERALD GLOBAL LTD CEASES TRADING Information for customers with a booking with Emerald Global Ltd. ABTA – P7208 / Y6471 (terminated 31 March 2021) ATOL – 3676 (lapsedMarch 2019)
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a SIX TRENDS FOR TRAVEL IN 2021 SIX TRENDS FOR TRAVEL 2021 will see people return to old favourites and familiar destinations. With overseas travel being off limits formuch of 2020,
ABTA
Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
ABTA ANNOUNCES PLANS FOR 2021 AND 2022 TRAVEL CONVENTIONS ABTA has announced its plans for its 2021 Travel Convention, and confirmed that Marrakech will host the 2022 Travel Convention. Recognising that the travel and tourism sector will be continuing to deal with the impact of coronavirus, this year’s Convention will repeat the successful online format of the 2020 Convention, taking place in the week beginning October 11th 2021. TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
EMERALD GLOBAL LTD CEASES TRADING Information for customers with a booking with Emerald Global Ltd. ABTA – P7208 / Y6471 (terminated 31 March 2021) ATOL – 3676 (lapsedMarch 2019)
SIX TRENDS FOR TRAVEL IN 2021 ABTA has identified six key trends that are shaping people’s travel plans for 2021, based on expert insight and research, as well as booking data from our Members. We identify two distinct types of traveller – those who are eager to return to destinations they know and love and those who want to take a SIX TRENDS FOR TRAVEL IN 2021 SIX TRENDS FOR TRAVEL 2021 will see people return to old favourites and familiar destinations. With overseas travel being off limits formuch of 2020,
ABTA
Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below TRAVELLING DURING CORONAVIRUS Travelling during Coronavirus. The following information and advice will help you to prepare for travel during the pandemic and help answer any questions you may have, so you can book and travel with confidence. As foreign holidays are officially allowed to restart from 17 May, ABTA has created this new hub of essential information andadvice
ABTA ANNOUNCES PLANS FOR 2021 AND 2022 TRAVEL CONVENTIONS ABTA has announced its plans for its 2021 Travel Convention, and confirmed that Marrakech will host the 2022 Travel Convention. Recognising that the travel and tourism sector will be continuing to deal with the impact of coronavirus, this year’s Convention will repeat the successful online format of the 2020 Convention, taking place in the week beginning October 11th 2021. TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
TRAVEL COMPANIES AT RISK IN THE ABSENCE OF GOVERNMENT Mark Tanzer Chief Executive of ABTA – The Travel Association gave evidence this afternoon to the Treasury Select Committee (Monday 7 June) on the economic impact of coronavirus.JOBS AT ABTA
Jobs at ABTA. We are constantly investing in our people and our culture, in the values of the organisation, the behaviours expected, and the standards we set ourselves. If you would like to be a part of our exciting journey at ABTA, please see below for details of our available opportunities. Breadcrumb. TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
SIX TRENDS FOR TRAVEL IN 2021 SIX TRENDS FOR TRAVEL 2021 will see people return to old favourites and familiar destinations. With overseas travel being off limits formuch of 2020,
TRAVEL INDUSTRY DAY OF ACTION PLANNED FOR WEDNESDAY 23 Sector urged to get behind the day of action by travelling to Parliament to engage in organised lobby. Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. ABTA TRAVEL TRENDS REPORTS ABTA's Travel Trends Reports draw on market information, news from ABTA Members and ABTA research to reflect on the past year, and to look at the prospects and trends for the year ahead.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTA ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTAPASENGER RIGHTS
The subject of consultation was to review and, if necessary, improve legislation on air passenger rights including airline insolvency, mishandled baggage, air carriers' business practices including Denied Boarding Compensation (DBC), and Persons of Reduced Mobility (PRMs). ABTA has consulted its Members and submitted its response, you can ABTAABTA HOLIDAY CARDSABTA NEWSABTA TRAVEL ASSOCIATIONABTA UK Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below I’VE BEEN TOLD THAT THE PRICE OF THE BARGAIN HOLIDAY I I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. The most likely result will be ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTAPASENGER RIGHTS
The subject of consultation was to review and, if necessary, improve legislation on air passenger rights including airline insolvency, mishandled baggage, air carriers' business practices including Denied Boarding Compensation (DBC), and Persons of Reduced Mobility (PRMs). ABTA has consulted its Members and submitted its response, you can ABTAABTA HOLIDAY CARDSABTA NEWSABTA TRAVEL ASSOCIATIONABTA UK Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below I’VE BEEN TOLD THAT THE PRICE OF THE BARGAIN HOLIDAY I I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. The most likely result will beMEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. TRAVEL & HOLIDAY SUPPORT If you booked your flight directly with an airline, you will need to contact the airline if you are having any issues with receiving a refund. Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.BECOME A MEMBER
Become a Member. All travel organisers can apply to be an ABTA Member. ABTA has been a trusted travel brand for 70 years. We are the UK’s leading travel association and are a Business Superbrand. Customers look for the ABTA logo when they book their holiday and travel arrangements, giving them confidence, high standards of service, fairterms
ABTA MAGAZINE
The latest issue of ABTA Magazine is out now, full of industry news, selling advice and destination guides. In this issue, we have in-depth features about Iceland and Portugal, taking you off the tourist trail and into the lesser explored regions of both countries, plus a look at Gibraltar – the first nation in the world to achieve full vaccination across its population. TRAVEL COMPANIES AT RISK IN THE ABSENCE OF GOVERNMENT Mark Tanzer Chief Executive of ABTA – The Travel Association gave evidence this afternoon to the Treasury Select Committee (Monday 7 June) on the economic impact of coronavirus. VIRTUAL TRAINING: AN ESSENTIAL GUIDE TO RESTARTING TRAVEL ABTA’s practical online training has been designed for tour operators and travel agents who require an understanding of the impact of the coronavirus crisis on their legal TRAVEL INDUSTRY DAY OF ACTION PLANNED FOR WEDNESDAY 23 Sector urged to get behind the day of action by travelling to Parliament to engage in organised lobby. Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
VIRTUAL TRAINING: COMPLAINTS HANDLING FOR TRAVEL As travel unlocks, refresh your skills and hear best practice for responding to complaints effectively across a variety of channels including email, phone and social media.Benefit from group work, practical exercises and presentations. Hear best practice for evidence gathering and reporting complaints including the importance of communicating changes and managing customer expectations. ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTAPASENGER RIGHTS
The subject of consultation was to review and, if necessary, improve legislation on air passenger rights including airline insolvency, mishandled baggage, air carriers' business practices including Denied Boarding Compensation (DBC), and Persons of Reduced Mobility (PRMs). ABTA has consulted its Members and submitted its response, you can ABTAABTA HOLIDAY CARDSABTA NEWSABTA TRAVEL ASSOCIATIONABTA UK Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below I’VE BEEN TOLD THAT THE PRICE OF THE BARGAIN HOLIDAY I I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. The most likely result will be ABTA | TRAVEL ADVICE & HOLIDAY INFORMATION | UK TRAVELNEWSHELP AND COMPLAINTSTIPS AND ADVICEEVENTSINDUSTRY ZONEABTA MEMBER SEARCH ABTA is the leading association of travel agents and tour operators, providing expert travel advice, guidance, protection and help in resolving travel complaints.LOG IN | ABTA
Enter the password that accompanies your username. Member Site Login. ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No.551311
ONLINE LEARNING
Our ‘All About ABTA’ online training tool will teach you the basics about ABTA and what ABTA means for both you and your customers. The training has been designed to help you understand how ABTA helps customers to travel with confidence and how we provide support, advice and expertise to our Members. This tool is freely available toeveryone.
TEAM TOURS DIRECT LTD CEASES TRADING Customers that paid Team Tours Direct Ltd by any other method will need to submit a claim to ABTA by clicking here.. If you were part of a group booking, one claim per group booking should be submitted bythe lead name only.
TRAVEL & HOLIDAY COMPLAINTS We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. If your travel company is not a Member, we will not be able to help with your dispute. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. This service isapproved by
ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.ABTA MEMBER ZONE
ABTA Ltd, 30 Park Street, London, SE1 9EQ. Registered in England No. 551311 © 2015 All Rights Reserved ABTAPASENGER RIGHTS
The subject of consultation was to review and, if necessary, improve legislation on air passenger rights including airline insolvency, mishandled baggage, air carriers' business practices including Denied Boarding Compensation (DBC), and Persons of Reduced Mobility (PRMs). ABTA has consulted its Members and submitted its response, you can ABTAABTA HOLIDAY CARDSABTA NEWSABTA TRAVEL ASSOCIATIONABTA UK Claims. You can start your claim here by 'Registering a new Claim', or you can login into an existing claim below I’VE BEEN TOLD THAT THE PRICE OF THE BARGAIN HOLIDAY I I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price. The most likely result will beMEMBER CHECK
Look for an ABTA Member before booking your holiday. When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. TRAVEL & HOLIDAY SUPPORT If you booked your flight directly with an airline, you will need to contact the airline if you are having any issues with receiving a refund. Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here.ABTA COMPLAINTS
3. A copy of the ATOL Certificate and/or confirmation invoice. 4. If you've been in contact with the company by phone please provide details of the conversations. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. You are about to register a dispute on our online portal.BECOME A MEMBER
Become a Member. All travel organisers can apply to be an ABTA Member. ABTA has been a trusted travel brand for 70 years. We are the UK’s leading travel association and are a Business Superbrand. Customers look for the ABTA logo when they book their holiday and travel arrangements, giving them confidence, high standards of service, fairterms
ABTA MAGAZINE
The latest issue of ABTA Magazine is out now, full of industry news, selling advice and destination guides. In this issue, we have in-depth features about Iceland and Portugal, taking you off the tourist trail and into the lesser explored regions of both countries, plus a look at Gibraltar – the first nation in the world to achieve full vaccination across its population. TRAVEL COMPANIES AT RISK IN THE ABSENCE OF GOVERNMENT Mark Tanzer Chief Executive of ABTA – The Travel Association gave evidence this afternoon to the Treasury Select Committee (Monday 7 June) on the economic impact of coronavirus. VIRTUAL TRAINING: AN ESSENTIAL GUIDE TO RESTARTING TRAVEL ABTA’s practical online training has been designed for tour operators and travel agents who require an understanding of the impact of the coronavirus crisis on their legal TRAVEL INDUSTRY DAY OF ACTION PLANNED FOR WEDNESDAY 23 Sector urged to get behind the day of action by travelling to Parliament to engage in organised lobby. Trade bodies from across the aviation and travel industries are coming together for a travel industry day of action (#traveldayofaction) on 23 June to put pressure on the UK Government to support a safe return to international travel in time for the peak summer period. TRAVEL & HOLIDAY COMPLAINT & COMPENSATION ADVICE Please note: following government advice, ABTA has now closed its office and staff are working remotely. We have developed a number ofhelp topics that
VIRTUAL TRAINING: COMPLAINTS HANDLING FOR TRAVEL As travel unlocks, refresh your skills and hear best practice for responding to complaints effectively across a variety of channels including email, phone and social media.Benefit from group work, practical exercises and presentations. Hear best practice for evidence gathering and reporting complaints including the importance of communicating changes and managing customer expectations. Skip to main contentSearch
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* ALERT If your travel company has ceased trading, please click here * ALERT Travelling during Coronavirus: advice for customers TRAVELLING DURING CORONAVIRUS The following information and advice will help you to prepare for travel during the pandemic and help answer any questions you may have, so you can book and travel with confidence. #MAKEMOREMEMORIES: WIN APPLE AIRPODS PRO! Got a holiday memory you'd like to relive? Enter our competition by sharing your memory, if you'd like to book again and with which ABTA Member, for a chance to win a pair of Apple AirPods Pro! TOP TIPS FOR BOOKING WITH CONFIDENCE THIS YEAR If you’re dreaming of your next chance to get away but are unsure what the current uncertainty around travel means for your plans, the following advice takes you through everything you need to know to book with confidence this year. TOP BENEFITS OF BOOKING A PACKAGE HOLIDAY There are lots of benefits to booking your holiday as a package, as opposed to booking everything separately, like your money being protected and having everything taken care of for you. BREXIT ADVICE FOR TRAVELLERS Travel to Europe will be different from 1 January 2021, so it is important you plan early to make sure you have everything in place intime for your trip.
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ABOUT US
ABTA has been a trusted travel brand for 70 years, offering advice and guidance to the travelling public, as well as leading the travel industry in supporting high service standards, working with our Members on health and safety, and promoting responsible tourism athome and abroad.
Our offer of support, protection and expertise means you can have confidence in ABTA; and a strong trust in our Members. These qualities are core to us as they ensure that you remain confident in the holidays and travel experiences that you buy from our Members.Read more
SUPPORT, PROTECTION, EXPERTISE WHEN THINGS DON'T GO TO PLAN Find out what help and support we can provide you if things haven't gone to plan with a holiday booked through an ABTA Member.Read more
HOW CAN WE HELP YOU? If you have a question related to travel, our comprehensive Q&As might just have the answer you're looking for.Read more
CUSTOMER INFORMATION If something has gone wrong with your holiday, we can offer you advice. Follow our step-by-step guide to registering a dispute.Read more
ABTA MEMBER SEARCH
When you book with one of our Members, you can relax and travel withconfidence.
Read more
TRAVELLING DURING CORONAVIRUS The following information and advice will help you to prepare for travel during the pandemic and help answer any questions you may have, so you can book and travel with confidence.Read more
BREXIT: ADVICE FOR TRAVELLERS If you are planning to travel after 1 January 2021, it is important you start thinking about any extra steps you may need to take now to be ready for your trip.Read more
LATEST FCDO TRAVEL ADVICE For the latest travel advice from the FCDO check gov.uk/travelawareRead more
LATEST NEWS
3rd June 2021
ABTA RESPONDS TO GOVERNMENT’S REVIEW OF TRAFFIC LIGHT LIST Read ABTA's statement.Read more
3rd June 2021
ABTA URGES MEMBERS TO INVITE THEIR MPS TO THEIR STORES AND BUSINESSES TO HELP THEM UNDERSTAND THE CHALLENGES THEY FACE With a parliamentary debate on travel planned for 10 June, ABTA has updated useful tools that travel agents and tour operators can use in their contact with their local MP.Read more
3rd June 2021
NEED FOR FINANCIAL SUPPORT REMAINS CRITICAL Read Mark Tanzer's comments.Read more
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ABOUT US
ABTA has been a trusted travel brand for 70 years, offering advice and guidance to you, the travelling public, as well as leading the travel industry in supporting high service standards, working with our Members on health and safety, and promoting responsible tourism athome and abroad.
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CODE OF CONDUCT
ABTA's Code of Conduct aims to ensure that ABTA Members maintain high standards, and it allows you to travel with confidence.*
WORKING FOR ABTA
ABTA is a London Living Wage employer that offers a supportive work environment alongside some superb company benefits and trainingopportunities.
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TOP TIPS FOR BOOKING WITH CONFIDENCE THIS YEAR If you’re dreaming of your next chance to get away but are unsure what the current uncertainty around travel means for your plans, the following advice takes you through everything you need to know to book with confidence this year.*
BREXIT ADVICE FOR TRAVELLERS Travel to Europe will be different from 1 January 2021, so it is important you plan early to make sure you have everything in place intime for your trip.
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TRAVEL INSURANCE
Tips, advice and video on why taking out travel insurance is crucial when you book your holiday - whether it's a domestic break oroverseas.
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PLANNING AND BOOKING A HOLIDAY Information and advice to help you plan and book your holiday. ABTA Ltd, 30 Park Street,London, SE1 9EQ.
Registered in England No. 551311 ©Copyright 2021 All Rights Reserved ABTAFOOTER
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