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ARÇELIK
1 2020 Sustainability Report is Live Now!; 2 We made it to the Global 100 Most Sustainable Corporations in the World ; 3 We are ranked 13th on The Real Leaders Top 150 Impact Companies of 2021 ; 4 Arçelik Has Become Carbon Neutral ; 5 Beko’s HygieneShield line eliminates more than 99% of bacteria and viruses (including coronavirus) ; 6 Announcement on the Mass Production of DomesticARÇELIK
Our journey started in 1955. Today, we are operating in more than 146 countries with 12 brands. We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors.ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield product line eliminates more than 99% of bacteria and viruses (including coronavirus) Beko’s revolutionary HygieneShield portfolio, which includes seven appliances with in-built disinfection programmes and functions, has been created in response to the emerginghousehold needs in
ARÇELIK - ARCELIKGLOBAL.COM In Touch Technology strategy shows our ambition to create smart technologies that are in touch with the needs of the planet and society. Our sustainable business model is based on three mainobjectives:
2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’s LOCATIONS - ARÇELIK Arçelik Pazarlama A.Ş. Wat Motor San. ve Tic. A.Ş. Refrigerator Plant - Eskişehir. Compressor Plant - Eskişehir. Cooking AppliancesPlant - Bolu
ARÇELIK
In line with its sustainability approach and commitment to protect environment, Arçelik works to minimize the environmental impacts of its products throughout their lifecycle thanks to new generation practices, and to reduce its environmental footprint by effectively managing all stages of value chain. GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY . 1. PURPOSE AND SCOPE. The purpose of this Sanctions and Export Controls Policy (the “ Policy ”) is to set out theARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
1 2020 Sustainability Report is Live Now!; 2 We made it to the Global 100 Most Sustainable Corporations in the World ; 3 We are ranked 13th on The Real Leaders Top 150 Impact Companies of 2021 ; 4 Arçelik Has Become Carbon Neutral ; 5 Beko’s HygieneShield line eliminates more than 99% of bacteria and viruses (including coronavirus) ; 6 Announcement on the Mass Production of DomesticARÇELIK
Our journey started in 1955. Today, we are operating in more than 146 countries with 12 brands. We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors.ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield product line eliminates more than 99% of bacteria and viruses (including coronavirus) Beko’s revolutionary HygieneShield portfolio, which includes seven appliances with in-built disinfection programmes and functions, has been created in response to the emerginghousehold needs in
ARÇELIK - ARCELIKGLOBAL.COM In Touch Technology strategy shows our ambition to create smart technologies that are in touch with the needs of the planet and society. Our sustainable business model is based on three mainobjectives:
2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’s LOCATIONS - ARÇELIK Arçelik Pazarlama A.Ş. Wat Motor San. ve Tic. A.Ş. Refrigerator Plant - Eskişehir. Compressor Plant - Eskişehir. Cooking AppliancesPlant - Bolu
ARÇELIK
In line with its sustainability approach and commitment to protect environment, Arçelik works to minimize the environmental impacts of its products throughout their lifecycle thanks to new generation practices, and to reduce its environmental footprint by effectively managing all stages of value chain. GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY . 1. PURPOSE AND SCOPE. The purpose of this Sanctions and Export Controls Policy (the “ Policy ”) is to set out theARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
Our journey started in 1955. Today, we are operating in more than 146 countries with 12 brands. We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. LOCATIONS - ARÇELIK Arçelik Pazarlama A.Ş. Wat Motor San. ve Tic. A.Ş. Refrigerator Plant - Eskişehir. Compressor Plant - Eskişehir. Cooking AppliancesPlant - Bolu
ARÇELIK
Our journey started in 1955. Today, we are operating in more than 146 countries with 12 brands. We offer products and services across the globe with +30,000 employees, 22 production facilities in 8 countries, and 35 sales and marketing offices. ARÇELIK - ARCELIKGLOBAL.COM Toygan Pulat is the Chief People Officer at Arçelik, the leading home appliances and consumer electronics company, operating in 145 countries across six continents.ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degreesource scanning.
ARÇELIK
In line with its sustainability approach and commitment to protect environment, Arçelik works to minimize the environmental impacts of its products throughout their lifecycle thanks to new generation practices, and to reduce its environmental footprint by effectively managing all stages of value chain.ARÇELIK
In line with our respect for human rights approach, all employees within Arçelik are recognized as equals regardless of ethnic origin, race, language, religion, age, gender, nationality, disability orARÇELIK
Compliance with the Environmental Management System is required in all of our activities from the beginning of the commissioning process ofour suppliers.
ARÇELIK
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
Nihat Bayız has graduated from Middle East Technical University, Mechanical Engineering Department in 1993. He completed AMP - Management Program at Harvard Business School in 2016.ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’sARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs.ARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road. GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY . 1. PURPOSE AND SCOPE. The purpose of this Sanctions and Export Controls Policy (the “ Policy ”) is to set out theARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’sARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs.ARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road. GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY . 1. PURPOSE AND SCOPE. The purpose of this Sanctions and Export Controls Policy (the “ Policy ”) is to set out theARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
Arçelik A.Ş. Karaağaç Caddesi 2-6 Sütlüce Beyoğlu 34445 İstanbul (0212) 314 34 34 (0212) 314 34 82 kurumsal@arcelik.com. Contacts for Investor Relations. Finance and Enterprise Risk Director. Finance and Enterprise Risk Director. Özkan Çimen. (0212) 314 39 01. investorrelations@arcelik.com. Download Investor Relations App.ARÇELIK
Telve Pro®: The Professional Turkish Coffee Maker. Arçelik was the first to develop Turkey's first Turkish coffee maker, and now introduces Telve Pro®, a coffee maker designed for professional use that can make 9 cups of coffee in three different taste settings atthe same time.
ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Equal Opportunity and Inclusion. Supporting Local Communities. In Touch with Business. Next Generation Business Model. R&D and Innovation. Responsible Value Chain. Talent Acquisition and Development. Invest In Talent Management. Occupational Health AndSafety.
ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world.ARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARCELIKGLOBAL.COM
Object Moved This document may be found hereARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs.ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries. 2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’sARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world.ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries. 2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’sARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world. ARÇELIKTRANSLATE THIS PAGE Global İş Etiği İlkeleri. GERİ DÖN . Yatırımcı İlişkileriARÇELIK
Arçelik A.Ş. Karaağaç Caddesi 2-6 Sütlüce Beyoğlu 34445 İstanbul (0212) 314 34 34 (0212) 314 34 82 kurumsal@arcelik.com. Contacts for Investor Relations. Finance and Enterprise Risk Director. Finance and Enterprise Risk Director. Özkan Çimen. (0212) 314 39 01. investorrelations@arcelik.com. Download Investor Relations App. LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
ARÇELIK - ARCELIKGLOBAL.COM Through Digital Audit System we saved EUR 0.55 million on total operations, achieved higher dealer penetration and applied our digitalization vision to our dealers. We implemented agile execution of 16 projects by more than 300 people working under 33 teams. Customer satisfaction and communication. NPS score in Turkey decreasedby nearly 5%
ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs. 2020 6 MONTH FINANCIAL RESULTS Sensitivity: Public 2020 Q2 Highlights TRY7.8bn Revenue Limited top line contraction at 7% Slight decline in gross margin due to lower CUR (QoQ) ~2.5ppt QoQ improvement in OPEX/SalesARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries. 2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’sARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world. ARÇELIKTRANSLATE THIS PAGE Global İş Etiği İlkeleri. GERİ DÖN . Yatırımcı İlişkileriARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries. 2020 ANNUAL REPORT ARÇELİK IS ALWAYS WITH YOU IN THE 2 3 Contents 4 8 10 14 128 129 158 166 174 56 66 78 18 20 21 22 23 25 90 94 100 112 122 32 34 36 48 184 194 199 202 203 204 208 209 210 Almanac 2020 Chairman’sARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world. ARÇELIKTRANSLATE THIS PAGE Global İş Etiği İlkeleri. GERİ DÖN . Yatırımcı İlişkileri LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
Arçelik A.Ş. Karaağaç Caddesi 2-6 Sütlüce Beyoğlu 34445 İstanbul (0212) 314 34 34 (0212) 314 34 82 kurumsal@arcelik.com. Contacts for Investor Relations. Finance and Enterprise Risk Director. Finance and Enterprise Risk Director. Özkan Çimen. (0212) 314 39 01. investorrelations@arcelik.com. Download Investor Relations App.ARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
ARÇELIK - ARCELIKGLOBAL.COM Through Digital Audit System we saved EUR 0.55 million on total operations, achieved higher dealer penetration and applied our digitalization vision to our dealers. We implemented agile execution of 16 projects by more than 300 people working under 33 teams. Customer satisfaction and communication. NPS score in Turkey decreasedby nearly 5%
ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs. 2020 6 MONTH FINANCIAL RESULTS Sensitivity: Public 2020 Q2 Highlights TRY7.8bn Revenue Limited top line contraction at 7% Slight decline in gross margin due to lower CUR (QoQ) ~2.5ppt QoQ improvement in OPEX/SalesARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
Technology Transfer and Cooperation Request Form BRANDS BLOG SUSTAINABILITY REPORT 2020ARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs.ARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
LOCATIONS - ARÇELIK Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
Technology Transfer and Cooperation Request Form BRANDS BLOG SUSTAINABILITY REPORT 2020ARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs.ARÇELIK TO ACQUIRE
Arçelik continues to expand its footprint in Asia-Pacific, announcing the acquisition of Retail Holdings Bhold BV which is the majority shareholder of Singer Bangladesh, one of the leading home appliances retailers and manufacturers in Bangladesh for $75 million. The deal is key to Arçelik’s strategy of creating a continuous and strong presence along the historical Silk Road.ARÇELIK
Arçelik A.Ş. Karaağaç Caddesi 2-6 Sütlüce Beyoğlu 34445 İstanbul (0212) 314 34 34 (0212) 314 34 82 kurumsal@arcelik.com. Contacts for Investor Relations. Finance and Enterprise Risk Director. Finance and Enterprise Risk Director. Özkan Çimen. (0212) 314 39 01. investorrelations@arcelik.com. Download Investor Relations App. ARÇELIK - ARCELIKGLOBAL.COM Other Key Developments Products that create environmental value. 50% of our turnover was from energy-efficient products (In 2020, ACs were also included in the calculation). ARÇELIK - ARCELIKGLOBAL.COM Other Key Developments Ethics and transparency. The Global Code of Conduct and related Policies were communicated in 18 languages and the launch was completed globally. ARÇELIK - ARCELIKGLOBAL.COM By continuously renewing ourselves and the sector in which we operate, we strive to improve the lives of people with smart products wedevelop.
ARÇELIK - ARCELIKGLOBAL.COM In Touch Technology strategy shows our ambition to create smart technologies that are in touch with the needs of the planet and society. Our sustainable business model is based on three mainobjectives:
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Equal Opportunity and Inclusion. Supporting Local Communities. In Touch with Business. Next Generation Business Model. R&D and Innovation. Responsible Value Chain. Talent Acquisition and Development. Invest In Talent Management. Occupational Health AndSafety.
ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK - ARCELIKGLOBAL.COM Arçelik develops many projects with the suppliers in its ecosystem. One of these projects is the Supplier Innovation Program through which Arçelik conducts R&D efforts in collaboration with the suppliers to design products, technologies and services which will helpARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
ARÇELIK
Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs. GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY . 1. PURPOSE AND SCOPE. The purpose of this Sanctions and Export Controls Policy (the “ Policy ”) is to set out theARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
ARÇELIK
Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
At Arçelik, we strive to be a part of the solution and are constantly increasing the use of recycled materials in our products. We also have redoubled our efforts to give used appliances a second life. Last year, our R&D team came up with a new way of recycling plastic bottles into washing machine tubs. GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY GLOBAL SANCTIONS AND EXPORT CONTROLS POLICY . 1. PURPOSE AND SCOPE. The purpose of this Sanctions and Export Controls Policy (the “ Policy ”) is to set out the ARÇELIK - ARCELIKGLOBAL.COM By continuously renewing ourselves and the sector in which we operate, we strive to improve the lives of people with smart products wedevelop.
ARÇELIK - ARCELIKGLOBAL.COM Arçelik develops many projects with the suppliers in its ecosystem. One of these projects is the Supplier Innovation Program through which Arçelik conducts R&D efforts in collaboration with the suppliers to design products, technologies and services which will helpARÇELIK
Arçelik A.Ş. Karaağaç Caddesi 2-6 Sütlüce Beyoğlu 34445 İstanbul (0212) 314 34 34 (0212) 314 34 82 kurumsal@arcelik.com. Contacts for Investor Relations. Finance and Enterprise Risk Director. Finance and Enterprise Risk Director. Özkan Çimen. (0212) 314 39 01. investorrelations@arcelik.com. Download Investor Relations App. ARÇELIK - ARCELIKGLOBAL.COM In Touch Technology strategy shows our ambition to create smart technologies that are in touch with the needs of the planet and society. Our sustainable business model is based on three mainobjectives:
ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
Equal Opportunity and Inclusion. Supporting Local Communities. In Touch with Business. Next Generation Business Model. R&D and Innovation. Responsible Value Chain. Talent Acquisition and Development. Invest In Talent Management. Occupational Health AndSafety.
ARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world.ARÇELIK
Technology Transfer and Cooperation Request Form BRANDS BLOG SUSTAINABILITY REPORT 2020ARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
ARÇELIK
Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARÇELIK
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’s products. We’ve set our Science-Based Targets. At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the ScienceBased Targets
ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK
Arçelik. Turkey's Lovemark, the leader of durable goods. The Arçelik brand is known for ecological and innovative products that are well designed and equipped with the latest technologies. It boasts Turkey's strongest and most widely available sales and service network, and an impressive product range that includes white goods, built-in appliances, electronics, small appliances, turnkeyARÇELIK
HygieneShield Built-in Oven with saturated steam and heat. Using the exceptional disinfecting power of saturated steam and heat there are two separate disinfection programmes available with this appliance, both involving heat and steam, working at 70°C and 120°C respectively. Download. HygieneShield Dishwasher utilizes thepurifying power of
ARÇELIK
Locations. “Efficiency in Production” is our motto while we continue to carry out projects to minimise water and energy consumption, and waste in our facilities. We create not only perfect products but also digital, smart, and life-enhancing solutions for millions of our customers across 146 countries.ARÇELIK
The suppliers under “Excellent” risk level are included to the rewarding process, in this context, an assessment is rendered for ArGreen certificate process by Arçelik, which is detailed under Annex-4. Business ethics audit is planned every 3 years for suppliers with a “Excellent” risk level.ARÇELIK
We provide a full solution package that integrates a human-machine communication interface, Turkish NLU, voice mail and voice recognition. Asista has a 360-degree microphone array with far-field voice activation, echo neutralizing, noise reduction, and 360-degree source scanning. Smart Assistant will also allow NLU solutions to beintegrated in
ARÇELIK
The Arçelik Chemical Compatibility Specification requirements below form an important part of our environmental expectations that we expect from our suppliers. Some of the environmental projects we did with our suppliers in 2019 are as follows; Environmental and waste management questions were also added to the audit questions we use inour
ARÇELIK
Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives toprovide a
ARÇELIK
Technology Transfer and Cooperation Request Form BRANDS BLOG SUSTAINABILITY REPORT 2020ARÇELIK
We specialize in consumer durables and consumer electronics, offering production, marketing, and after-sales support services in these sectors. As Europe’s fourth-biggest white goods company in total sales, we are also the market leader with our Arctic brand in Romania, Defy in South Africa, and Dawlance in Pakistan. 2019 consolidatedrevenue
ARÇELIK - ARCELIKGLOBAL.COM We commit to achieve net zero emissions across our value chain by 2050. We became Carbon-neutral. We became carbon-neutral in our global manufacturing plants (Scope 1 and Scope 2) in 2019 and 2020 with our own carbon credit generated through the Energy Efficient Refrigerators Carbon Financing Project implemented in Turkey, which was verified by a third party in compliance with the Verified ARÇELIK - ARCELIKGLOBAL.COM Other Key Developments Products that create environmental value. 50% of our turnover was from energy-efficient products (In 2020, ACs were also included in the calculation). ARÇELIK - ARCELIKGLOBAL.COM Other Key Developments Ethics and transparency. The Global Code of Conduct and related Policies were communicated in 18 languages and the launch was completed globally. ARÇELIK - ARCELIKGLOBAL.COM Thinking forward, we transform innovative ideas into life-enhancing solutions. At Arçelik Innovation, we design intelligent and networked products at the intersection of ARÇELIK - ARCELIKGLOBAL.COM In Touch Technology strategy shows our ambition to create smart technologies that are in touch with the needs of the planet and society. Our sustainable business model is based on three mainobjectives:
ARÇELIK
Technology Transfer and Cooperation Request Form BRANDS BLOG SUSTAINABILITY REPORT 2020 ARÇELIK - ARCELIKGLOBAL.COM Arçelik develops many projects with the suppliers in its ecosystem. One of these projects is the Supplier Innovation Program through which Arçelik conducts R&D efforts in collaboration with the suppliers to design products, technologies and services which will helpARÇELIK
Arçelik, acting as the pioneer of the sector with its ever-growing and environment-friendly technologies, gives priority to the circular economy in its operations. In line with circular economy principles, Arçelik makes major contributions to gaining recycled materials to economy and efficient use of limited natural resources of the world. WWW.ARCELIKGLOBAL.COMTRANSLATE THIS PAGE www.arcelikglobal.com* COMPANY
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* SUSTAINABILITY REPORT 2020 * 1 2020 Sustainability Report is Live Now! * 2 We made it to the Global 100 Most Sustainable Corporations inthe World
* 3 We are ranked 13th on The Real Leaders Top 150 Impact Companiesof 2021
* 4 Arçelik Has Become Carbon Neutral * 5 Beko’s HygieneShield line eliminates more than 99% of bacteria and viruses (including coronavirus) * 6 Announcement on the Mass Production of Domestic MechanicalVentilators
* 7 Arçelik and Hitachi Global Life Solutions Announce their Intention to Form a Joint Venture*
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2020 SUSTAINABILITY REPORT IS LIVE NOW!DISCOVER
WE MADE IT TO THE GLOBAL 100 MOST SUSTAINABLE CORPORATIONS IN THEWORLD
AWARDS & ACHIEVEMENTS WE ARE RANKED 13TH ON THE REAL LEADERS TOP 150 IMPACT COMPANIES OF2021
AWARDS & ACHIEVEMENTS ARÇELIK HAS BECOME CARBON NEUTRALSEE MORE
BEKO HYGIENESHIELD LAUNCHPRESS RELEASE
ANNOUNCEMENT ON THE MASS PRODUCTION OF DOMESTIC MECHANICAL VENTILATORSSEE MORE
ARÇELIK AND HITACHI GLOBAL LIFE SOLUTIONS ANNOUNCE THEIR INTENTION TO FORM A JOINT VENTURESEE MORE
Eat Like A Pro
Our “Eat like a Pro” initiative supported by FC Barcelona aims to raise awareness about the rapidly increasing levels of childhoodobesity.
From the Blog The Role of Technology in Addressing the Climate Crisis The climate crisis has reached urgent levels and current… Hakan Bulgurlu _ CEO _ New Website Respecting The World We obtain 100% of the energy that powers our new website from renewable resources. As Arçelik, we strive to be a leading company that aims to minimize its impact on the environment and works for asustainable future.
Arçelik Garage
Garage is a globally outstanding idea development base where we present advanced digital production technologies, encourage collaboration, and get customer feedback to design tomorrow’sproducts.
We’ve set our Science-Based Targets At Arçelik, our 2030 greenhouse gas emissions reduction targets are approved by the Science Based Targets Initiative as in line with the Paris Agreement’s goal of limiting temperature increase to "wellbelow 2°C".
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2020
GIZLILIK TERCIHI MERKEZI Herhangi bir web sitesini ziyaret ettiğinizde site, tarayıcınızdan genellikle tanımlama bilgileri biçiminde olmak üzere bilgiler alabilir veya depolayabilir. Bu bilgiler; siz, tercihleriniz ya da cihazınız hakkında olabilir veya siteyi beklediğiniz şekilde çalıştırmak üzere kullanılabilir. Bilgiler çoğunlukla sizi doğrudan tanımlamaz ancak size daha kişiselleştirilmiş bir web deneyimi sunabilir. Bazı tanımlama bilgisi türlerine izin vermemeyi seçebilirsiniz. Daha fazla bilgi edinmek ve varsayılan ayarlarımızı değiştirmek için farklı kategori başlıklarına tıklayın. Bununla birlikte, bazı tanımlama bilgisi türlerini engellediğinizde site deneyiminiz ve sunabildiğimiz hizmetler bu durumdan etkilenebilir. Daha Fazla BilgiTümüne İzin
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ONAY TERCIHLERINI YÖNET PERFORMANS TANIMLAMA BILGILERI Performans Tanımlama Bilgileri Bu tanımlama bilgileri, sitemizin performansını ölçebilmemiz ve iyileştirebilmemiz için sitenin ziyaret edilme sayısını ve trafik kaynaklarını sayabilmemizi sağlar. Hangi sayfaların en fazla ve en az ziyaret edildiğini ve ziyaretçilerin sitede nasıl gezindiklerini öğrenmemize yardımcı olurlar. Bu tanımlama bilgilerinin topladığı tüm bilgiler derlenir ve bu nedenle anonimdir. Bu tanımlama bilgilerine izin vermezseniz sitemizi ne zaman ziyaret ettiğinizi bilemeyiz. HEDEFLEME AMAÇLI TANIMLAMA BILGILERI Hedefleme Amaçlı Tanımlama Bilgileri Bu tanımlama bilgileri, sitemizde reklam ortaklarımız tarafından ayarlanır. Bunlar, ilgili şirketler tarafından ilgi alanları profilinizi oluşturmak ve diğer sitelerde alakalı reklamlar göstermek için kullanılabilir. Benzersiz olarak tarayıcınızı ve cihazınızı belirleyerek çalışırlar. Bu tanımlama bilgilerine izin vermezseniz farklı sitelerde size özel reklam deneyimisunamayız.
ZORUNLU TANIMLAMA BILGILERIHer Zaman Etkin
Bu tanımlama bilgileri, web sitesinin çalışması için gereklidir ve sistemlerimizde kapatılamaz. Bunlar genellikle yalnızca sizin işlemlerinizi gerçekleştirmek için ayarlanmıştır. Bu işlemler, gizlilik tercihlerinizi belirlemek, oturum açmak veya form doldurmak gibi hizmet taleplerinizi içerir. Tarayıcınızı, bu tanımlama bilgilerini engelleyecek veya bunlar hakkında sizi uyaracak şekilde ayarlayabilirsiniz ancak bu durumda sitenin bazı bölümleriçalışmayabilir.
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Tanımlama bilgilerini; sitemizin doğru şekilde çalışmasını sağlamak, içerikleri ve reklamları kişiselleştirmek, sosyal medya özellikleri sunmak ve site trafiğimizi analiz etmek için kullanıyoruz. Aynı zamanda site kullanımınızla ilgili bilgileri; sosyal medya, reklamcılık ve analiz ortaklarımızla paylaşıyoruz. Tüm Çerezleri Reddet Tüm çerezleri kabul etÇerezleri YönetDetails
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