Are you over 18 and want to see adult content?
More Annotations
![A complete backup of dukebasketballreport.com](https://www.archivebay.com/archive2/5b484204-e8e9-4525-a24e-79bb7e2d752a.png)
A complete backup of dukebasketballreport.com
Are you over 18 and want to see adult content?
![A complete backup of blaisdellcenter.com](https://www.archivebay.com/archive2/b369602b-deb3-428a-91e5-95a262bef83d.png)
A complete backup of blaisdellcenter.com
Are you over 18 and want to see adult content?
![A complete backup of healthcare-informatics.com](https://www.archivebay.com/archive2/e6ff8c7e-1892-4439-a39f-b3d43bd243ee.png)
A complete backup of healthcare-informatics.com
Are you over 18 and want to see adult content?
![A complete backup of westernjournalism.com](https://www.archivebay.com/archive2/cbc74cc7-d50f-4715-a946-ebf524e8f0e3.png)
A complete backup of westernjournalism.com
Are you over 18 and want to see adult content?
Favourite Annotations
![A complete backup of https://top40sa.co.za/carl](https://www.archivebay.com/archive6/images/a17d13bc-7d31-4bc6-8273-e16022593bcd.png)
A complete backup of https://top40sa.co.za/carl
Are you over 18 and want to see adult content?
![A complete backup of https://www.pamukkale-turkey.com/](https://www.archivebay.com/archive6/images/02cc05fd-6519-41a5-96cb-d385a0e30bc7.png)
A complete backup of https://www.pamukkale-turkey.com/
Are you over 18 and want to see adult content?
![A complete backup of https://pinoyshowbizdaily.blogspot.com/](https://www.archivebay.com/archive6/images/e69476bc-6a1e-4ecb-b377-42ec84f7e874.png)
A complete backup of https://pinoyshowbizdaily.blogspot.com/
Are you over 18 and want to see adult content?
![A complete backup of https://bfu-tournaments.com/news/11363](https://www.archivebay.com/archive6/images/2f9f57da-3200-44c0-b2c8-5103721bbe7b.png)
A complete backup of https://bfu-tournaments.com/news/11363
Are you over 18 and want to see adult content?
![A complete backup of https://www.siteleaks.com/www.fullmaza.org](https://www.archivebay.com/archive6/images/703bc2e5-fef7-4b7c-8ad5-aa9e5ef620ea.png)
A complete backup of https://www.siteleaks.com/www.fullmaza.org
Are you over 18 and want to see adult content?
![A complete backup of https://chinaq.tv/kr190126/](https://www.archivebay.com/archive6/images/b405f9a6-66b6-40e4-827b-1ae9cd40dc5a.png)
A complete backup of https://chinaq.tv/kr190126/
Are you over 18 and want to see adult content?
![A complete backup of https://techsng.com/download-300mb-mkv-movies/](https://www.archivebay.com/archive6/images/19e29295-5078-4fbb-a876-20dd5c6d9981.png)
A complete backup of https://techsng.com/download-300mb-mkv-movies/
Are you over 18 and want to see adult content?
![A complete backup of https://web.sites.by/Oriental+carpets](https://www.archivebay.com/archive6/images/5c790647-a1e3-47b4-a598-3a624448aa46.png)
A complete backup of https://web.sites.by/Oriental+carpets
Are you over 18 and want to see adult content?
Text
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption JOBS | CCW - CCWATER Consumer Relations Manager. Cardiff. Closing date: 27/05/2021. Salary: 33,835. Contract type: Permanent. Hours: 37 hours. CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company. In addition, we carry out research on a wide range of water issues and publish our findings to FUTURE CONSUMER REPRESENTATION MODELS More customer engagement took place at PR19 than any previous price review, and Customer Challenge Groups (CCGs) played a vital part in ensuring the customer voice is heard throughout the process. But have they had the impact they were intended to? And is there a better way of putting customers at the front and centre DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges. WATER REDRESS SCHEMEMAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption JOBS | CCW - CCWATER Consumer Relations Manager. Cardiff. Closing date: 27/05/2021. Salary: 33,835. Contract type: Permanent. Hours: 37 hours. CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company. In addition, we carry out research on a wide range of water issues and publish our findings to FUTURE CONSUMER REPRESENTATION MODELS More customer engagement took place at PR19 than any previous price review, and Customer Challenge Groups (CCGs) played a vital part in ensuring the customer voice is heard throughout the process. But have they had the impact they were intended to? And is there a better way of putting customers at the front and centre DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preferenceCONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222.OUR FACTSHEETS
Our factsheets provides guidance and advice on the areas that we have been contacted the most. JOBS | CCW - CCWATER Consumer Relations Manager. Cardiff. Closing date: 27/05/2021. Salary: 33,835. Contract type: Permanent. Hours: 37 hours. CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company. In addition, we carry out research on a wide range of water issues and publish our findings toWATER RETAILERS
Water retailers. In England, eligible businesses can choose their retailer for both water and/or wastewater services. If you are a water bill payer and operate a business, charity, or public sector organisation out of non-household premises, you can choose from any of the retailers licensed to provide retail services. SES WATER – WATER SUPPORT Paper versions of form available by calling 01737 772000. Representatives of customers are also able to apply on their behalf. SES Water – Water Support. Households. Help with my bills. COVID-19: What financial support is available? Organisations which help those struggling to pay. Anglian Water – Lite. FACTSHEET: CCW COMPLAINTS PROCESS About us. We are the independent representative of household and business water consumers in England and Wales. Find out more about us FACTSHEET: NEW WATER SUPPLY CONNECTIONS Customers can generally choose their own contractor to carry out sewerage connections or to install new sewers , unless there are technical reasons why the company wants to insist on doing the work.Customers should ask their sewerage company for more information. FACTSHEET: HIGH METERED WATER CHARGES CCW is regularly contacted by customers who are concerned having received an unexpectedly high water bill for their metered account. We appreciate that this can cause concern. The purpose of this fact sheet is to provide some general advice and guidance should this happen to FACTSHEET: DRAINS AND SEWERS CCW is frequently contacted by consumers for advice and guidance on drains and sewers. This fact sheet explains ownership, responsibility and liability for a number of issues commonly associated with the sewerage system. What are drains and sewers, and who owns them? Ownership depends on whether the pipe is a drain, a lateral drain or CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission: WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
WATER REDRESS SCHEME HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission: WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
WATER REDRESS SCHEME HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preferenceOUR FACTSHEETS
Our factsheets provides guidance and advice on the areas that we have been contacted the most. FACTSHEET: CCW COMPLAINTS PROCESS About us. We are the independent representative of household and business water consumers in England and Wales. Find out more about us FACTSHEET: HIGH METERED WATER CHARGES CCW is regularly contacted by customers who are concerned having received an unexpectedly high water bill for their metered account. We appreciate that this can cause concern. The purpose of this fact sheet is to provide some general advice and guidance should this happen to FACTSHEET: NEW WATER SUPPLY CONNECTIONS Customers can generally choose their own contractor to carry out sewerage connections or to install new sewers , unless there are technical reasons why the company wants to insist on doing the work.Customers should ask their sewerage company for more information.MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
WATER RETAILERS
Water retailers. In England, eligible businesses can choose their retailer for both water and/or wastewater services. If you are a water bill payer and operate a business, charity, or public sector organisation out of non-household premises, you can choose from any of the retailers licensed to provide retail services.USING WATER WISELY
Using water wisely. Reducing the amount of water we use helps protect the environment, and cuts the amount of energy used to treat and pump water for everyday use. There are a number of ways you can manage how much water you use and reduce your costs. SES WATER – WATER SUPPORT Paper versions of form available by calling 01737 772000. Representatives of customers are also able to apply on their behalf. SES Water – Water Support. Households. Help with my bills. COVID-19: What financial support is available? Organisations which help those struggling to pay. Anglian Water – Lite. CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
NORTHUMBRIAN WATER
Hafren Dyfrdwy – Here2Help. Dŵr Cymru Welsh Water – HelpU. Essex and Suffolk Water – SupportPLUS. Hartlepool – Lite. Northumbrian Water – SupportPLUS. Portsmouth Water – Helping Hand Tariff. Severn Trent Water – Big Difference. South East Water. Southern Water – Essentials Tariff. CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission:KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
INDEPENDENT AFFORDABILITY REVIEW Independent Affordability Review. We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and sewerage bills. In October, we put out a call for evidence to helpus
FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission:KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
INDEPENDENT AFFORDABILITY REVIEW Independent Affordability Review. We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and sewerage bills. In October, we put out a call for evidence to helpus
FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preferenceCONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222.OUR FACTSHEETS
Our factsheets provides guidance and advice on the areas that we have been contacted the most. FACTSHEET: HIGH METERED WATER CHARGES CCW is regularly contacted by customers who are concerned having received an unexpectedly high water bill for their metered account. We appreciate that this can cause concern. The purpose of this fact sheet is to provide some general advice and guidance should this happen to FACTSHEET: NEW WATER SUPPLY CONNECTIONS Customers can generally choose their own contractor to carry out sewerage connections or to install new sewers , unless there are technical reasons why the company wants to insist on doing the work.Customers should ask their sewerage company for more information. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges. WATER, WATER EVERYWHERE? RESILIENCE REPORT 2019-20 People’s consumption of water reduced for the first time in 5 years but is still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers were cut off from their water supply for an average of 11 minutes 45 seconds. Water Water Everywhere - water and waste water resilience report 2019-20. size: 9.28MB. WATER REDRESS SCHEME Further information. There is a video and other information on the WATRS website to explain what happens or if you would like to speak to someone about what to do next you can call 020 7520 3801. WATRS’ address is: WATRS. Water Redress Scheme. 70 Fleet Street. London. EC4Y1EU.
WATER INDUSTRY COMPLAINTS REPORT Download file: Household complaints to water companies in England and Wales 2018-2019. Appendices - Household complaints to water companies 2018-2019. size: 0.42MB. PDF. Download file: Appendices - Household complaints to water companies 2018-2019. Complaint reporting guidance2019. size: 1.03MB.
FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption ANNUAL COMPLAINTS AND ENQUIRIES REPORTS Download file: 2018-19 Year End Report on Complaints and Enquiries. 2017-18 Year End Report on Complaints and Enquiries. size: 0.61MB. PDF. Download file: 2017-18 Year End Report on Complaints and Enquiries. Consumer Council for Water 2016-17 Year End Report on Complaints and Enquiries CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission:KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
INDEPENDENT AFFORDABILITY REVIEW Independent Affordability Review. We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and sewerage bills. In October, we put out a call for evidence to helpus
FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission:KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
INDEPENDENT AFFORDABILITY REVIEW Independent Affordability Review. We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and sewerage bills. In October, we put out a call for evidence to helpus
FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preferenceCONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222.OUR FACTSHEETS
Our factsheets provides guidance and advice on the areas that we have been contacted the most. FACTSHEET: HIGH METERED WATER CHARGES CCW is regularly contacted by customers who are concerned having received an unexpectedly high water bill for their metered account. We appreciate that this can cause concern. The purpose of this fact sheet is to provide some general advice and guidance should this happen to FACTSHEET: NEW WATER SUPPLY CONNECTIONS Customers can generally choose their own contractor to carry out sewerage connections or to install new sewers , unless there are technical reasons why the company wants to insist on doing the work.Customers should ask their sewerage company for more information. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges. WATER, WATER EVERYWHERE? RESILIENCE REPORT 2019-20 People’s consumption of water reduced for the first time in 5 years but is still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers were cut off from their water supply for an average of 11 minutes 45 seconds. Water Water Everywhere - water and waste water resilience report 2019-20. size: 9.28MB. WATER REDRESS SCHEME Further information. There is a video and other information on the WATRS website to explain what happens or if you would like to speak to someone about what to do next you can call 020 7520 3801. WATRS’ address is: WATRS. Water Redress Scheme. 70 Fleet Street. London. EC4Y1EU.
WATER INDUSTRY COMPLAINTS REPORT Download file: Household complaints to water companies in England and Wales 2018-2019. Appendices - Household complaints to water companies 2018-2019. size: 0.42MB. PDF. Download file: Appendices - Household complaints to water companies 2018-2019. Complaint reporting guidance2019. size: 1.03MB.
FACTSHEET: RATEABLE VALUE (RV) The purpose of this factsheet is to explain what Rateable Value (RV) is, how your RV is determined and to provide advice on how your billing method can be changed. All customers, whether household or non-household, are billed on a measured or unmeasured basis. Measured customers have a meter and are billed for their consumption ANNUAL COMPLAINTS AND ENQUIRIES REPORTS Download file: 2018-19 Year End Report on Complaints and Enquiries. 2017-18 Year End Report on Complaints and Enquiries. size: 0.61MB. PDF. Download file: 2017-18 Year End Report on Complaints and Enquiries. Consumer Council for Water 2016-17 Year End Report on Complaints and Enquiries CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three monthsMAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission: CONTACT YOUR WATER COMPANY Water supply and sewerage management in England and Wales is delivered by regional water companies. Find their contact details below: Affinity Water Anglian Water Bournemouth Water Bristol Water Cambridge Water Cholderton & District Water Company Dŵr Cymru Welsh Water Essex & Suffolk Water Hafren Dyfrdwy Hartlepool Water Independent Water Networks Leep Networks (Water) Ltd WATER, WATER EVERYWHERE? RESILIENCE REPORT 2019-20 People’s consumption of water reduced for the first time in 5 years but is still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers were cut off from their water supply for an average of 11 minutes 45 seconds. Water Water Everywhere - water and waste water resilience report 2019-20. size: 9.28MB.USING WATER WISELY
Using water wisely. Reducing the amount of water we use helps protect the environment, and cuts the amount of energy used to treat and pump water for everyday use. There are a number of ways you can manage how much water you use and reduce your costs.WATER RETAILERS
Water retailers. In England, eligible businesses can choose their retailer for both water and/or wastewater services. If you are a water bill payer and operate a business, charity, or public sector organisation out of non-household premises, you can choose from any of the retailers licensed to provide retail services. OUR ANNUAL WATER MATTERS SURVEY RESULTS View infographic in Welsh Our latest findings from our annual Water Matters survey tracks household customers’ views and preferences on the services and support that they receive from the water companies in England and Wales. Key findings include: Customers’ satisfaction with value for money of water and sewerage services is rising and morecustomers agree
OUR LEGAL FUNCTIONS, DUTIES AND POWERS Our legal functions, duties and powers. CCW’s primary functions are to provide advice and represent consumers on water matters and to investigate and handle complaints made against licensed water suppliers or companies. CCW has duties to represent the interests of consumers, both domestic and business, of licensed water suppliers inthe new
CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWS The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three monthsMAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission: CONTACT YOUR WATER COMPANY Water supply and sewerage management in England and Wales is delivered by regional water companies. Find their contact details below: Affinity Water Anglian Water Bournemouth Water Bristol Water Cambridge Water Cholderton & District Water Company Dŵr Cymru Welsh Water Essex & Suffolk Water Hafren Dyfrdwy Hartlepool Water Independent Water Networks Leep Networks (Water) Ltd WATER, WATER EVERYWHERE? RESILIENCE REPORT 2019-20 People’s consumption of water reduced for the first time in 5 years but is still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers were cut off from their water supply for an average of 11 minutes 45 seconds. Water Water Everywhere - water and waste water resilience report 2019-20. size: 9.28MB.USING WATER WISELY
Using water wisely. Reducing the amount of water we use helps protect the environment, and cuts the amount of energy used to treat and pump water for everyday use. There are a number of ways you can manage how much water you use and reduce your costs.WATER RETAILERS
Water retailers. In England, eligible businesses can choose their retailer for both water and/or wastewater services. If you are a water bill payer and operate a business, charity, or public sector organisation out of non-household premises, you can choose from any of the retailers licensed to provide retail services. OUR ANNUAL WATER MATTERS SURVEY RESULTS View infographic in Welsh Our latest findings from our annual Water Matters survey tracks household customers’ views and preferences on the services and support that they receive from the water companies in England and Wales. Key findings include: Customers’ satisfaction with value for money of water and sewerage services is rising and morecustomers agree
OUR LEGAL FUNCTIONS, DUTIES AND POWERS Our legal functions, duties and powers. CCW’s primary functions are to provide advice and represent consumers on water matters and to investigate and handle complaints made against licensed water suppliers or companies. CCW has duties to represent the interests of consumers, both domestic and business, of licensed water suppliers inthe new
CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWSTHE WATCHDOG WATERALARM MANUAL
The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWSTHE WATCHDOG WATERALARM MANUAL
The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three monthsMAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission: CONTACT YOUR WATER COMPANY Water supply and sewerage management in England and Wales is delivered by regional water companies. Find their contact details below: Affinity Water Anglian Water Bournemouth Water Bristol Water Cambridge Water Cholderton & District Water Company Dŵr Cymru Welsh Water Essex & Suffolk Water Hafren Dyfrdwy Hartlepool Water Independent Water Networks Leep Networks (Water) Ltd WATER, WATER EVERYWHERE? RESILIENCE REPORT 2019-20 People’s consumption of water reduced for the first time in 5 years but is still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers were cut off from their water supply for an average of 11 minutes 45 seconds. Water Water Everywhere - water and waste water resilience report 2019-20. size: 9.28MB.USING WATER WISELY
Using water wisely. Reducing the amount of water we use helps protect the environment, and cuts the amount of energy used to treat and pump water for everyday use. There are a number of ways you can manage how much water you use and reduce your costs.WATER RETAILERS
Water retailers. In England, eligible businesses can choose their retailer for both water and/or wastewater services. If you are a water bill payer and operate a business, charity, or public sector organisation out of non-household premises, you can choose from any of the retailers licensed to provide retail services. OUR ANNUAL WATER MATTERS SURVEY RESULTS View infographic in Welsh Our latest findings from our annual Water Matters survey tracks household customers’ views and preferences on the services and support that they receive from the water companies in England and Wales. Key findings include: Customers’ satisfaction with value for money of water and sewerage services is rising and morecustomers agree
OUR LEGAL FUNCTIONS, DUTIES AND POWERS Our legal functions, duties and powers. CCW’s primary functions are to provide advice and represent consumers on water matters and to investigate and handle complaints made against licensed water suppliers or companies. CCW has duties to represent the interests of consumers, both domestic and business, of licensed water suppliers inthe new
CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWSTHE WATCHDOG WATERALARM MANUAL
The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three months CCW | THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.ABOUT USHOUSEHOLDSBUSINESSESOUR RESEARCHPRIORITIESNEWSTHE WATCHDOG WATERALARM MANUAL
The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales. We offer independent advice about your water company. If its service has been poor, we may investigate your complaint.CONTACT US | CCW
Contact us. As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222. OUR WATER FOR ALL REPORT AND VULNERABILITY MANIFESTO We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report reveals almost 900,000 low-income households received reduced water bills through company assistance schemes. WATER METER CALCULATOR Updated with 2021-22 charges. If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money.If you do decide to switch, please contact your water company. If you choose to switch to a water meter you will usually have a trial period of 24 months during which time you can switch back to your old fixed charges.KEY DATES & EVENTS
9 September – Vulnerability forum – be in the know. 21 September – Triangulation workshop. September – Sewer flooding event. 6 October – Quarterly complaints surgery. 14 October – Affordability event. 11 November – Follow up workshop on improving the household customer complaints journey. 1 December – CEO best practiceroundtable.
MAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
HOW MUCH WATER DO YOU USE? How much water do you use? Household water use varies enormously depending on the number of people in a house and their personal needs. On average; A person uses 142 litres per day. Metered customers uses 126 litres per person, per day. Unmetered customers uses 166 litres per person, per day. 112 litres per property are lost through leakage DEFINING TRIANGULATION AND WILLINGNESS TO PAY IN THE WATER We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association with Economics for the Environment Consultancy (eftec), examined how stated preference (SP) and revealed preference CCW VULNERABILITY MANIFESTO CCW Vulnerability Manifesto. CCW wants to ensure that every consumer in vulnerable circumstances gets the support they need, when they need it – regardless of the temporary or longer-term challenges they face. Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three monthsMAKE A COMPLAINT
Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Usually they offer a good service, but sometimes things can go wrong, leaving customers disappointed or angry. Please note, for customers in Scotland, you will need to contact the Scottish Public Services Ombudsman (SPSO) Ourrole is
OUR STRATEGY 2021-24 Our strategy 2021-24. Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future. We have five objectives to help us achieve our mission: CONTACT YOUR WATER COMPANY Water supply and sewerage management in England and Wales is delivered by regional water companies. Find their contact details below: Affinity Water Anglian Water Bournemouth Water Bristol Water Cambridge Water Cholderton & District Water Company Dŵr Cymru Welsh Water Essex & Suffolk Water Hafren Dyfrdwy Hartlepool Water Independent Water Networks Leep Networks (Water) Ltd WATER, WATER EVERYWHERE? RESILIENCE REPORT 2019-20 People’s consumption of water reduced for the first time in 5 years but is still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers were cut off from their water supply for an average of 11 minutes 45 seconds. Water Water Everywhere - water and waste water resilience report 2019-20. size: 9.28MB.USING WATER WISELY
Using water wisely. Reducing the amount of water we use helps protect the environment, and cuts the amount of energy used to treat and pump water for everyday use. There are a number of ways you can manage how much water you use and reduce your costs.WATER RETAILERS
Water retailers. In England, eligible businesses can choose their retailer for both water and/or wastewater services. If you are a water bill payer and operate a business, charity, or public sector organisation out of non-household premises, you can choose from any of the retailers licensed to provide retail services. OUR ANNUAL WATER MATTERS SURVEY RESULTS View infographic in Welsh Our latest findings from our annual Water Matters survey tracks household customers’ views and preferences on the services and support that they receive from the water companies in England and Wales. Key findings include: Customers’ satisfaction with value for money of water and sewerage services is rising and morecustomers agree
OUR LEGAL FUNCTIONS, DUTIES AND POWERS Our legal functions, duties and powers. CCW’s primary functions are to provide advice and represent consumers on water matters and to investigate and handle complaints made against licensed water suppliers or companies. CCW has duties to represent the interests of consumers, both domestic and business, of licensed water suppliers inthe new
CONSUMER SERVICE ASSESSMENTS Consumer Service Assessments. Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles. Cyclical debt assessmentsoverview 2018
BILLED FOR THE WRONG METER The issue had come to light after the customer received an unusually high bill – more than triple his average usage. Following a visit from a water company technician, it was discovered that Mr K was being billed for the wrong meter, therefore a new meter would need to be fitted. The process of installing a new water meter took three monthsMenu
Close
* Home
* About us __
* Our Strategy
* How we help you
* Our values
* Our people
* Our regions
* Board & Board meetings* Our publications
* Governance
* Households __
* Help with my bills* Dealing with debt
* Save money
* Extra free help - priority services * Using water wisely * Benefits calculator * Find your water company * Water company performance * Coronavirus advice* Businesses __
* Your water retailer * Bill help for business customers * Save water for your business * Retail Market Performance * Cold caller advice for your business* Business meetings
* Coronavirus advice* FAQs
* Our reports __
* Consultancy reports* Our research
* Insight reports
* Performance reports* Priorities __
* Your priorities – our work * Consultation Responses * Affordability Review * CCW Vulnerability Manifesto * Coronavirus advice* News __
* Press releases
* Blog
* Media enquiries
* Key dates & events* Newsletter
* Make a complaint __ * Complain about your water or sewerage service * Our complaint successes * Alternative Dispute Resolution* Work with us __
* Jobs
* Supply to us
Cymraeg Skip to main content Cymraeg Translate language button Languages Translate language button* عربى
* বাঙালি* 简体中文
* English
* Français
* Deutsche
* ગુજરાતી* Italiano
* Lietuvis
* Polskie
* Português
* ਪੰਜਾਬੀ* Română
* Soomaali
* Español
* Türk
* اردو
* Cymraeg
Accessibility Accessibility tools CONSUMER COUNCIL FOR WATER THE VOICE FOR WATER CONSUMERS, HERE TO HELP YOU.* Contact us
* Search
Cymraeg
* Home
* About us
ABOUT US
* Our Strategy
* How we help you
* Our values
* Our people
* Our regions
* Board & Board meetings* Our publications
* Governance
ABOUT US
We are the independent representative of household and business water consumers in England and Wales. Find out more about us* Households
HOUSEHOLDS
* Help with my bills* Dealing with debt
* Save money
* Extra free help - priority services * Using water wisely * Benefits calculator * Find your water company * Water company performance * Coronavirus advice SHOULD I SWITCH TO A WATER METER? Use our calculator to quickly find out if you could save by making theswitch.
Calculate if you could save__
* Businesses
BUSINESSES
* Your water retailer * Bill help for business customers * Save water for your business * Retail Market Performance * Cold caller advice for your business* Business meetings
* Coronavirus advice* FAQs
BUSINESS CUSTOMER HUB Are you as a business customer eligible to switch your retail waterservices?
Find out more for your business* Our reports
OUR REPORTS
* Consultancy reports* Our research
* Insight reports
* Performance reportsOUR RESEARCH
We undertake research into a wide range of water supply and seweragemanagement issues.
Read our research
* Priorities
PRIORITIES
* Your priorities – our work * Consultation Responses * Affordability Review * CCW Vulnerability Manifesto * Coronavirus advicePRIORITIES
We work to make sure your voice is heard on the big water industry issues that affect you.See our priorities
* News
NEWS
* Press releases
* Blog
* Media enquiries
* Key dates & events* Newsletter
NEWS
Read useful information about water supply, help with bills, water useand advice.
Latest news
* Make a complaint
MAKE A COMPLAINT
* Complain about your water or sewerage service * Our complaint successes * Alternative Dispute ResolutionMAKE A COMPLAINT
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.Make a complaint
* Work with us
WORK WITH US
* Jobs
* Supply to us
WORK WITH US
See our latest job vacancies and our processes should you wish to dobusiness with us.
Latest jobs
Search CCWater Search _Close_Main content
ABOUT US
* Our Strategy
* How we help you
* Our values
* Our people
* Our regions
* Board & Board meetings* Our publications
* Governance
ABOUT US
We are the independent representative of household and business water consumers in England and Wales. Find out more about usHOUSEHOLDS
* Help with my bills* Dealing with debt
* Save money
* Extra free help - priority services * Using water wisely * Benefits calculator * Find your water company * Water company performance * Coronavirus advice SHOULD I SWITCH TO A WATER METER? Use our calculator to quickly find out if you could save by making theswitch.
Calculate if you could save__
BUSINESSES
* Your water retailer * Bill help for business customers * Save water for your business * Retail Market Performance * Cold caller advice for your business* Business meetings
* Coronavirus advice* FAQs
BUSINESS CUSTOMER HUB Are you as a business customer eligible to switch your retail waterservices?
Find out more for your businessOUR REPORTS
* Consultancy reports* Our research
* Insight reports
* Performance reportsOUR RESEARCH
We undertake research into a wide range of water supply and seweragemanagement issues.
Read our research
PRIORITIES
* Your priorities – our work * Consultation Responses * Affordability Review * CCW Vulnerability Manifesto * Coronavirus advicePRIORITIES
We work to make sure your voice is heard on the big water industry issues that affect you.See our priorities
NEWS
* Press releases
* Blog
* Media enquiries
* Key dates & events* Newsletter
NEWS
Read useful information about water supply, help with bills, water useand advice.
Latest news
MAKE A COMPLAINT
* Complain about your water or sewerage service * Our complaint successes * Alternative Dispute ResolutionMAKE A COMPLAINT
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.Make a complaint
WORK WITH US
* Jobs
* Supply to us
WORK WITH US
See our latest job vacancies and our processes should you wish to dobusiness with us.
Latest jobs
LIVE EVENT
INDEPENDENT AFFORDABILITY REVIEW Join us with CCW’s Emma Clancy, Dr Mike Keil and Andy White for a live launch of our recommendations, which outline our plans for Governments, regulators, third-sector organisations and the water industry to work together to help end water poverty and support millions of people who are struggling. Read more about Independent Affordability Review*
*
*
*
*
*
*
*
LIVE EVENT
INDEPENDENT AFFORDABILITY REVIEW Join us with CCW’s Emma Clancy, Dr Mike Keil and Andy White for a live launch of our recommendations, which outline our plans for Governments, regulators, third-sector organisations and the water industry to work together to help end water poverty and support millions of people who are struggling. Read more about Independent Affordability Review*
*
*
*
*
*
*
*
COVID-19
CORONAVIRUS ADVICE
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer. Read more about Coronavirus advice*
*
*
*
*
*
*
*
THREE-YEAR PLAN
OUR STRATEGY FOR 2021-24 Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now andin the future.
Read more about Our strategy for 2021-24*
*
*
*
*
*
*
*
BUSINESS CUSTOMERS
COVID-19 SUPPORT EXTENDED FOR BUSINESS CUSTOMERS Repayment plans for hard-hit businesses will be available until theend of June.
Read more about Covid-19 support extended for business customers*
*
*
*
*
*
*
*
Previous slide water advice Next slide news home SHOULD I SWITCH TO A WATER METER? Use our calculator to quickly find out if you could save by making theswitch.
Calculate if you could save"]">
WAYS YOU CAN GET IN TOUCH HOW DO I MAKE A COMPLAINT? Tell us about a problem you have with your company. We can advise or help you resolve your complaint. Our service is free to customers. Make a complaint about how do I make a complaintYOUR WATER COMPANY
CONTACT YOUR WATER COMPANY Find your local water and sewerage supplier and their contact details. Contact your water company about Contact your water company HOW IS MY WATER COMPANY PERFORMING? Compare your water company's complaint performance and what customers say about the service they receive. See company performance about How is my water company performing?NEWS
RECOMMENDATIONS UNVEILED TO END WATER POVERTY AND BOLSTER SUPPORT FOR MILLIONS OF HOUSEHOLDS Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who… UPDATED: HELP FOR BUSINESS CUSTOMERS IMPACTED BY COVID-19 LOCKDOWN The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for… RECOMMENDATIONS UNVEILED TO END WATER POVERTY AND BOLSTER SUPPORT FOR MILLIONS OF HOUSEHOLDS Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who… MAKE IT YOUR BUSINESS TO SAVE WATER THIS WATER SAVING WEEK Over the next three decades, factors such as our changing climate and growing population are going to increase the pressure… OUR STRATEGY FOR 2021-24 Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s… COVID-19 SUPPORT FOR BUSINESS CUSTOMERS EXTENDED Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by… Read more about Covid-19 support for business customers extended Seeall news
*
*
*
*
*
Previous slide news home Next slide news home FREQUENTLY ASKED QUESTIONS * Water meter calculator * How do I complain about my water and/or sewerage company? * How can I contact CCW? * Which water company supplies my area?Read more about FAQ
Show sitemapHide sitemap* About us
* Our strategy 2021-24* Our values
* How we help you
* Our achievements
* Our regions
* Our people
* Governance
* Households
* Water Meter Calculator * Contact your water company* Save money
* Help with my bills * How much water do you use? * Water company performance * Grants Search Tool * Benefits Calculator * Business Customer Hub * Retail Market Performance* Water retailers
* Save water for your business * Bill help for business customers * Business meeting – agenda* Our Reports
* Consultancy reports* Insights reports
* Our research
* Performance reports* Priorities
* Your priorities – our work * Consultation Responses * Affordability Review: Call for Evidence * CCW Vulnerability Manifesto * Coronavirus advice* News
* Press releases
* Blog
* Media enquiries
* Key dates & events* On Tap Newsletter
* Make a complaint
* Complain about your water or sewerage service * Our complaint successes * Alternative Dispute Resolution* Work with us
* Jobs
* Supply to us
CONTACT US
CUSTOMERS IN ENGLANDTel: 0300 034 2222
CUSTOMERS IN WALES
Tel: 0300 034 3333
Contact us
Calls may be recorded for training and quality monitoring purposes WHAT DO YOU THINK ABOUT OUR WEBSITE?Send your feedback
FOLLOW US
* Follow Twitter
* Follow Rss
* Follow Youtube
* Follow Facebook
* Follow Linkedin
* Follow Instagram
SIGN UP TO OUR NEWSLETTER Get the latest reports, press releases & customer research deliveredto your inbox.
Email First Name Last Name Submit About us Jobs Make a complaintAccessibility
Terms & Conditions Privacy andCookie Policy
Copyright © 2021 CCW 1st floor, Victoria Square House, Victoria SquareBirmingham B2 4AJ
Details
Copyright © 2024 ArchiveBay.com. All rights reserved. Terms of Use | Privacy Policy | DMCA | 2021 | Feedback | Advertising | RSS 2.0