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CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CREATIVE VIRTUAL BLOG 27 Apr 2021. / in Blog / by Mandy Reed. By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. The report evaluates 19 conversational AI vendors against a set of market-driven criteria andplaces
CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: infoaus@creativevirtual.com. Sales: salesaus@creativevirtual.com. Tel: 1300 76 99 38 (in Australia only) Address: Creative Virtual Australia & New Zealand. Suite 49, Floor 9.88 Pitt Street.
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). KEEPING THE HUMAN TOUCH IN CUSTOMER SERVICE IS MORE Keeping the human touch by keeping the human in the loop is more important than ever. Our latest whitepaper focuses on the importance of the human touch when implementing a chatbot or virtual agent. Download it here to find out why a technology company says that when it comes to selecting a vendor you should forget about the technology. MEET SALLY, THE OFFICIAL VIRTUAL AGENT FOR #HPEDISCOVER By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a75-year history
WISHING YOU A MERRY CHRISTMAS & HAPPY NEW YEAR! Wishing you a Merry Christmas & Happy New Year! 21 दिसम्बर 2020. / in Blog / by Mandy Reed. As we approach the end of 2020, the whole Creative Virtual team around the world want to say thank you to all our blog readers, customers and partners for joining us on this roller coaster of a year! We started the yearcelebrating the
SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 55 subscribers. Subscribe.CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CREATIVE VIRTUAL BLOG 27 Apr 2021. / in Blog / by Mandy Reed. By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. The report evaluates 19 conversational AI vendors against a set of market-driven criteria andplaces
CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: infoaus@creativevirtual.com. Sales: salesaus@creativevirtual.com. Tel: 1300 76 99 38 (in Australia only) Address: Creative Virtual Australia & New Zealand. Suite 49, Floor 9.88 Pitt Street.
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). KEEPING THE HUMAN TOUCH IN CUSTOMER SERVICE IS MORE Keeping the human touch by keeping the human in the loop is more important than ever. Our latest whitepaper focuses on the importance of the human touch when implementing a chatbot or virtual agent. Download it here to find out why a technology company says that when it comes to selecting a vendor you should forget about the technology. MEET SALLY, THE OFFICIAL VIRTUAL AGENT FOR #HPEDISCOVER By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a75-year history
WISHING YOU A MERRY CHRISTMAS & HAPPY NEW YEAR! Wishing you a Merry Christmas & Happy New Year! 21 दिसम्बर 2020. / in Blog / by Mandy Reed. As we approach the end of 2020, the whole Creative Virtual team around the world want to say thank you to all our blog readers, customers and partners for joining us on this roller coaster of a year! We started the yearcelebrating the
SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 55 subscribers. Subscribe. SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
CREATIVE VIRTUAL BLOG 27 Apr 2021. / in Blog / by Mandy Reed. By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. The report evaluates 19 conversational AI vendors against a set of market-driven criteria andplaces
CUSTOMER & EMPLOYEE ENGAGEMENT Backed by an experienced and expert team, Creative Virtual’s solutions combine human input with machine learning to help organisations meet the challenges specific to their industry. Select your industry below to learn how our intelligent omnichannel solutions can help you deliver exceptional customer experiences through everyinteraction.
CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: infoaus@creativevirtual.com. Sales: salesaus@creativevirtual.com. Tel: 1300 76 99 38 (in Australia only) Address: Creative Virtual Australia & New Zealand. Suite 49, Floor 9.88 Pitt Street.
V-PERSON NEUTRINO RELEASE The Neutrino release of V-Person delivers the industry’s smartest solution yet, bringing together humans and AI with powerful integration options and easy-to-manage workflows. It enables you to: leverage your company’s existing knowledge and content sources. integrate with other AI systems, including systems for imagerecognition, intent
THE INVISIBLE METRIC: CALL DEFLECTION Call deflection is the science of re-routing a customer call to an alternative service channel. Most organisations turn to the web as their main channel, but are increasingly seeing more customer activity in the mobile IVR and social channels. In fact, our recent survey showed that more than ½ of the respondents who had volumes of onemillion
CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints. GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. TEST123 - TEST123 - CV UK WIKI Test123. This is a new publicly-accessible Wiki Space that will be used for product documentation. If you're confused about where all your normal spaces are, just log in at top right. THE FUTURE OF THE CONTACT CENTRE Copyright © 2016 Creative Virtual Ltd. All rights reserved. The Future of the Contact Centre The Transitioning Role of Agents toKnowledge Experts
CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints.CONVERSATIONAL AI
Intelligent Automation - Solutions & Services. Names Creative Virtual a Leader in Conversational AI. Leading global technology research and advisory firm ISG (Information Services Group) evaluates Conversational AI vendors against a robust set of market-driven criteria in the ISG Provider Lens™ Quadrant Report. MEET SALLY, THE OFFICIAL VIRTUAL AGENT FOR #HPEDISCOVER By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a75-year history
CREATIVE VIRTUAL RECOGNISED FOR THEIR CUSTOMER EXPERIENCE Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a dual winner in the 2017 UK Enterprise Awards. GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 55 subscribers. Subscribe.CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints.CONVERSATIONAL AI
Intelligent Automation - Solutions & Services. Names Creative Virtual a Leader in Conversational AI. Leading global technology research and advisory firm ISG (Information Services Group) evaluates Conversational AI vendors against a robust set of market-driven criteria in the ISG Provider Lens™ Quadrant Report. MEET SALLY, THE OFFICIAL VIRTUAL AGENT FOR #HPEDISCOVER By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a75-year history
CREATIVE VIRTUAL RECOGNISED FOR THEIR CUSTOMER EXPERIENCE Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a dual winner in the 2017 UK Enterprise Awards. GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 55 subscribers. Subscribe. SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CONVERSATIONAL AI PLATFORM TO IMPROVE CUSTOMER EXPERIENCE V-Person™: Conversational AI with Real Results. ROI in less than 12 months. Average contact deflection rates of 20-30%. Reductions of up to 80% in live chat sessions. Average handling time reductions of up to 40% in the contact center. Guaranteed accuracy of 95%+.CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints. WISHING YOU A MERRY CHRISTMAS & HAPPY NEW YEAR! Wishing you a Merry Christmas & Happy New Year! 21 दिसम्बर 2020. / in Blog / by Mandy Reed. As we approach the end of 2020, the whole Creative Virtual team around the world want to say thank you to all our blog readers, customers and partners for joining us on this roller coaster of a year! We started the yearcelebrating the
STOP TRYING TO IMPROVE EFFICIENCY AT THE EXPENSE OF CX Improving productivity and efficiency are worthy and important goals but shouldn’t be attempted at the expense of the user experience. Your chatbot or virtual agent should be designed to create a better experience by providing quick, easy support. Reducing phone calls or live chat sessions because you’re giving customers a better way toget
SELF-SERVICE BEST PRACTICES FROM DESTINATIONCRM Companies implementing a new self-service solution or upgrading an existing solution to improve performance must consider what they don't know before making a purchasing decision. Download this installment of the Best Practices Series published by destinationCRM for insider tips on selecting a chatbot or virtual agent to positively impact your A CHATBOT FOR YOUR CONTACT CENTRE How chatbots enable you to maximise on contact centre investments by instantly providing agents with information to assist customers. The way these tools align the contact centre with digital channels for seamless customer support. Questions to ask when selecting chatbot technology for your contact centre. TELECOMMUNICATIONS COMPANY Telecommunications Company In 2017, this large Telecommunications Company began collaborating with the Creative Virtual team on their customer-facing V-Person™virtual agent.CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
V-PERSON WEB
V-Person Web. Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week. Virtual assistants meet customers online and provide an immediate level of support that helps increase sales, improve customer retention, and drive loyalty withyour brand.
CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints.CONVERSATIONAL AI
Intelligent Automation - Solutions & Services. Names Creative Virtual a Leader in Conversational AI. Leading global technology research and advisory firm ISG (Information Services Group) evaluates Conversational AI vendors against a robust set of market-driven criteria in the ISG Provider Lens™ Quadrant Report. CREATIVE VIRTUAL RECOGNISED FOR THEIR CUSTOMER EXPERIENCE Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a dual winner in the 2017 UK Enterprise Awards. SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 55 subscribers. Subscribe. GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. CUSTOMER SUCCESS STORY MULTINATIONAL FINANCIAL SERVICES GROUP Customer Success Story Multinational Financial Services Group In 2009, this Multinational Banking and Financial Services Group started working with Creative Virtual withCONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
V-PERSON WEB
V-Person Web. Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week. Virtual assistants meet customers online and provide an immediate level of support that helps increase sales, improve customer retention, and drive loyalty withyour brand.
CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints.CONVERSATIONAL AI
Intelligent Automation - Solutions & Services. Names Creative Virtual a Leader in Conversational AI. Leading global technology research and advisory firm ISG (Information Services Group) evaluates Conversational AI vendors against a robust set of market-driven criteria in the ISG Provider Lens™ Quadrant Report. CREATIVE VIRTUAL RECOGNISED FOR THEIR CUSTOMER EXPERIENCE Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a dual winner in the 2017 UK Enterprise Awards. SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 55 subscribers. Subscribe. GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. CUSTOMER SUCCESS STORY MULTINATIONAL FINANCIAL SERVICES GROUP Customer Success Story Multinational Financial Services Group In 2009, this Multinational Banking and Financial Services Group started working with Creative Virtual with SMART HELP SOLUTIONS Unlock your knowledge & create AI-enhanced conversations with V-Person technology from Creative Virtual. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backedby our
MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CONVERSATIONAL AI PLATFORM TO IMPROVE CUSTOMER EXPERIENCE V-Person™: Conversational AI with Real Results. ROI in less than 12 months. Average contact deflection rates of 20-30%. Reductions of up to 80% in live chat sessions. Average handling time reductions of up to 40% in the contact center. Guaranteed accuracy of 95%+.CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints. STOP TRYING TO IMPROVE EFFICIENCY AT THE EXPENSE OF CX Improving productivity and efficiency are worthy and important goals but shouldn’t be attempted at the expense of the user experience. Your chatbot or virtual agent should be designed to create a better experience by providing quick, easy support. Reducing phone calls or live chat sessions because you’re giving customers a better way toget
WISHING YOU A MERRY CHRISTMAS & HAPPY NEW YEAR! Wishing you a Merry Christmas & Happy New Year! 21 दिसम्बर 2020. / in Blog / by Mandy Reed. As we approach the end of 2020, the whole Creative Virtual team around the world want to say thank you to all our blog readers, customers and partners for joining us on this roller coaster of a year! We started the yearcelebrating the
GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. SELF-SERVICE BEST PRACTICES FROM DESTINATIONCRM Companies implementing a new self-service solution or upgrading an existing solution to improve performance must consider what they don't know before making a purchasing decision. Download this installment of the Best Practices Series published by destinationCRM for insider tips on selecting a chatbot or virtual agent to positively impact your TELECOMMUNICATIONS COMPANY Telecommunications Company In 2017, this large Telecommunications Company began collaborating with the Creative Virtual team on their customer-facing V-Person™virtual agent.CONVERSATIONAL AI
Featuring tips from 10 industry insiders, this whitepaper explains why you should forget about the technology and instead focus your selection process on asking vendors the right questions about the skills and experience needed to make your solution successful. MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: Sales: Tel: +91-22-2788 6165. Addresses: 207 Om Rachna, Sector – 17, Vashi NaviMumbai – 400703
V-PERSON WEB
V-Person Web. Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week.V-PERSON LIVE CHAT
Get to know V-Person Live Chat. Live chat is a popular digital support tool for providing online service to customers and delivering employeesupport.
CHRIS EZEKIEL
Chris Ezekiel. Founder & CEO. Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in KEEPING THE HUMAN TOUCH IN CUSTOMER SERVICE IS MORE By Björn Gülsdorff, Head of Business Development. At the CCW in Berlin in March, I gave a speech about the human touch in AI. It was about putting your customer in the center of the project, keeping the human expert involved because they know most, AND – not accidentally last in this list – give the responses a personal touch, allow small talk, feedback, etc. as and when it helps to WISHING YOU A MERRY CHRISTMAS & HAPPY NEW YEAR! Recent Posts. A Seamless Support Experience is Music to Your Customers’ Ears 27 मई 2021; Content Repositories and Party Menus Mean Nothing if You Aren’t Serving Your Guests at the Right Time 13 मई 2021; Stop Trying to Improve Efficiency at the Expense of CX 04 मई 2021; Successful Conversational AI: Blending Machine Learning & Human Intelligence, Part 3 29 अप्रैल 2021 MEET SALLY, THE OFFICIAL VIRTUAL AGENT FOR #HPEDISCOVER By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a75-year history
SMART HELP SOLUTIONS Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employeeengagement.
CONVERSATIONAL AI
Featuring tips from 10 industry insiders, this whitepaper explains why you should forget about the technology and instead focus your selection process on asking vendors the right questions about the skills and experience needed to make your solution successful. MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: Sales: Tel: +91-22-2788 6165. Addresses: 207 Om Rachna, Sector – 17, Vashi NaviMumbai – 400703
V-PERSON WEB
V-Person Web. Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week.V-PERSON LIVE CHAT
Get to know V-Person Live Chat. Live chat is a popular digital support tool for providing online service to customers and delivering employeesupport.
CHRIS EZEKIEL
Chris Ezekiel. Founder & CEO. Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in KEEPING THE HUMAN TOUCH IN CUSTOMER SERVICE IS MORE By Björn Gülsdorff, Head of Business Development. At the CCW in Berlin in March, I gave a speech about the human touch in AI. It was about putting your customer in the center of the project, keeping the human expert involved because they know most, AND – not accidentally last in this list – give the responses a personal touch, allow small talk, feedback, etc. as and when it helps to WISHING YOU A MERRY CHRISTMAS & HAPPY NEW YEAR! Recent Posts. A Seamless Support Experience is Music to Your Customers’ Ears 27 मई 2021; Content Repositories and Party Menus Mean Nothing if You Aren’t Serving Your Guests at the Right Time 13 मई 2021; Stop Trying to Improve Efficiency at the Expense of CX 04 मई 2021; Successful Conversational AI: Blending Machine Learning & Human Intelligence, Part 3 29 अप्रैल 2021 MEET SALLY, THE OFFICIAL VIRTUAL AGENT FOR #HPEDISCOVER By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a75-year history
SMART HELP SOLUTIONS Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employeeengagement.
MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. CUSTOMER & EMPLOYEE ENGAGEMENT Improve the customer experience, build brand loyalty and increase sales with our omnichannel customer engagement solutions. In today’s competitive marketplace, customer experience has become a key differentiator for organisations. CREATIVE VIRTUAL BLOG Read about the hottest customer experience topics, the latest developments in chatbots and artificial intelligence, industry events and much, much more. CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: Sales: Tel: +91-22-2788 6165. Addresses: 207 Om Rachna, Sector – 17, Vashi NaviMumbai – 400703
V-PERSON NEUTRINO RELEASE Easy-to-manage workflow & integration. The Neutrino release of V-Person delivers the industry’s smartest solution yet, bringing together humans and AI with powerful integration options and THE INVISIBLE METRIC: CALL DEFLECTION By Liam Ryan, Senior Sales Account Manager When it comes to customer satisfaction in the call centre, it’s important to implement the right strategies to answer customer enquiries quickly yet accurately. You can determine your effectiveness by looking at key data points like call wait times and call resolution to see how you’re doingonce
GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. GET TO KNOW V-PERSON™ Get to know V-Person™Copyright © 2020 Creative Virtual Ltd. All rights reserved. Conversational virtual agent and chatbot technology that brings together humans & AI TELECOMMUNICATIONS COMPANY Telecommunications Company In 2017, this large Telecommunications Company began collaborating with the Creative Virtual team on their customer-facing V-Person™virtual agent. THE FUTURE OF THE CONTACT CENTRE Copyright © 2016 Creative Virtual Ltd. All rights reserved. The Future of the Contact Centre The Transitioning Role of Agents toKnowledge Experts
CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: infoaus@creativevirtual.com. Sales: salesaus@creativevirtual.com. Tel: 1300 76 99 38 (in Australia only) Address: Creative Virtual Australia & New Zealand. Suite 49, Floor 9.88 Pitt Street.
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
V-PERSON WEB
V-Person Web. Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week. Virtual assistants meet customers online and provide an immediate level of support that helps increase sales, improve customer retention, and drive loyalty withyour brand.
CUSTOMER SUCCESS STORIES Creative Virtual works with companies around the globe to enrich customer and employee experiences while improving operational performance. Our customers come from a variety of industries including Financial Services, Telecommunications, Retail, Transportation, Utilities, Healthcare, and Government. Healthcare Provider.CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 54 subscribers. Subscribe. TEST123 - TEST123 - CV UK WIKI Test123. This is a new publicly-accessible Wiki Space that will be used for product documentation. If you're confused about where all your normal spaces are, just log in at top right.CONVERSATIONAL AI
Creative Virtual: The Perfect Conversational AI Partner. Scalable and secure conversational AI with flexibility and predictability. Company culture built on innovation, teamwork, and long-term collaborations. A true partner that becomes a trusted extension of your own team. Long record of creating award-winning chatbot, virtual agent, and live MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: infoaus@creativevirtual.com. Sales: salesaus@creativevirtual.com. Tel: 1300 76 99 38 (in Australia only) Address: Creative Virtual Australia & New Zealand. Suite 49, Floor 9.88 Pitt Street.
V-PERSON LIVE CHAT
With V-Person Live Chat from Creative Virtual, your organisation is empowered to deliver an even better support experience by combining self-service virtual agents and human-assisted live chat. The deep integration of live chat with V-Person™ virtual agent and chatbot technology creates a consistent, seamless user experience while at thesame
V-PERSON WEB
V-Person Web. Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week. Virtual assistants meet customers online and provide an immediate level of support that helps increase sales, improve customer retention, and drive loyalty withyour brand.
CUSTOMER SUCCESS STORIES Creative Virtual works with companies around the globe to enrich customer and employee experiences while improving operational performance. Our customers come from a variety of industries including Financial Services, Telecommunications, Retail, Transportation, Utilities, Healthcare, and Government. Healthcare Provider.CHRIS EZEKIEL
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Prior to this, Chris worked for a US software company in various roles (starting as a Software Engineer, then as R&D manager and then as Sales & Marketing Director). GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. SMART HELP SOLUTIONS Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. YouTube. Creative Virtual. 54 subscribers. Subscribe. TEST123 - TEST123 - CV UK WIKI Test123. This is a new publicly-accessible Wiki Space that will be used for product documentation. If you're confused about where all your normal spaces are, just log in at top right. MEET CREATIVE VIRTUAL Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technologyto
CREATIVE VIRTUAL BLOG 27 Apr 2021. / in Blog / by Mandy Reed. By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. The report evaluates 19 conversational AI vendors against a set of market-driven criteria andplaces
V-PORTAL | CREATIVE VIRTUAL V-Portal is our powerful orchestration platform underpinning V-Person™ virtual agents, chatbots and live chat. It delivers tightly integrated editing, testing, workflow and reporting functionality in a single platform and differentiates Creative Virtual’s solutions from all other conversational AI products. CONTACT US | CREATIVE VIRTUAL | DIGITAL CUSTOMER EXPERIENCE General enquiries: infoaus@creativevirtual.com. Sales: salesaus@creativevirtual.com. Tel: 1300 76 99 38 (in Australia only) Address: Creative Virtual Australia & New Zealand. Suite 49, Floor 9.88 Pitt Street.
CREATIVE VIRTUAL PARTNERS We work closely with a select group of partners around the world. Our collaboration with these Associate, Certified and Technology Partners means we can offer our customers more options for local support and integrated solutions. For more information about partnering with Creative Virtual, please read our Partner Programme Overview orcontact us.
CUSTOMER SUCCESS STORIES Creative Virtual works with companies around the globe to enrich customer and employee experiences while improving operational performance. Our customers come from a variety of industries including Financial Services, Telecommunications, Retail, Transportation, Utilities, Healthcare, and Government. Healthcare Provider. V-PERSON CONTACT CENTRE V-Person Contact Centre employs the most advanced natural language and knowledge management technologies to provide real-time virtual assistance to contact centre agents. V-Person Contact Centre taps into the backend systems across your organisation to give agents ready access to contextually accurate and timely information specific to the CREATING A 20/20 VISION FOR YOUR CX Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy With 2020 identified as the year customer experience will overtake product and price as the number one way by which companies will differentiate themselves, it's more important than ever to effectively serve and engage customers across touchpoints. HEALTHCARE PROVIDER: DELIVERING ONLINE PATIENT SUPPORT The Healthcare Provider’s internet Help Desk was also struggling under the strain of incoming questions. They alleviated the pressure on agents by deploying a GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience. Featuring tips from industry experts . Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. This website stores cookies on your computer. These cookies are used to improve your experience and provide more personalised services to you. You can learn more in our Privacy Policy.
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THE EXPERTS HAVE SPOKEN! ISG names Creative Virtual a Leader in Conversational AI for our comprehensive solution portfolio & industry experience. Download the independent report*
GUIDE TO SELECTING A VIRTUAL AGENT OR CHATBOT VENDOR: FORGET THE TECHNOLOGY & FOCUS ON EXPERIENCE Featuring tips from 10 industry insiders, this whitepaper explains why you should forget about the technology and instead focus your selection process on asking vendors the right questions about the skills and experience needed to make your solution successful. Download the Whitepaper*
THE SMARTEST CONVERSATIONAL AI SOLUTION YET Our Neutrino Release of V-Person™ delivers the right combination of conversational AI, orchestration tools, and industry expertise to create customer and employee conversations. Get to Know the Neutrino ReleasePreviousNext
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PARTNER WITH THE CONVERSATIONAL AI LEADER BRINGING TOGETHER HUMANS & ARTIFICIAL INTELLIGENCE Deliver seamless, personalized digital support for your customers, employees, and contact center agents with our powerful conversationalAI platform.
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CREATIVE VIRTUAL: THE PERFECT CONVERSATIONAL AI PARTNER*
Scalable and secure conversational AI with flexibility andpredictability
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Company culture built on innovation, teamwork, and long-termcollaborations
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A true partner that becomes a trusted extension of your own team*
Long record of creating award-winning chatbot, virtual agent, and live chat deployments that users and companies love*
Proven experience in many sectors, including Financial Services, Telcos, Travel and Hospitality, Retail, Government, Utilities, Insurance, Healthcare, and Charities*
Expert global team providing localized support, international insights, and industry best practices*
Custom solutions designed to deliver results in days and weeks, notyears
“It’s a pleasure to work with the team at Creative Virtual. They continually help us broaden our perspective and build innovative solutions that create great customer experiences, helping our customers find support and answers to their questions quickly. They’re also quick to respond, quick to deliver, but with no impacton quality.”
MAJOR FINANCIAL SERVICES GROUP & HAPPY CREATIVE VIRTUAL CUSTOMER “While most organizations realize the need to apply AI and machine learning to their customer experience initiatives, Creative Virtual stresses the need to be smart about the choices the client makes. Its expert team helps clients chart a more thoughtful course through the confusing set of options in the industry today.” FROST & SULLIVAN PRAISING CREATIVE VIRTUAL AS PRODUCT LEADER IN AI-ENHANCED CUSTOMER SELF-SERVICE “We are really proud of our partnership with Creative Virtual that has enabled us to design, build, and deploy impactful virtual agent solutions in so many scenarios. It’s really great to work with a team who complement our CX transformation focus and really align toour culture.”
HEAD OF INTELLIGENT AUTOMATION & HAPPY CREATIVE VIRTUAL PARTNERPreviousNext
Get to Know Creative Virtual INNOVATIVE SOLUTIONS FOR ALL INDUSTRIES Read Success Stories V-PERSON™: CONVERSATIONAL AI WITH REAL RESULTS*
ROI in less than 12 months*
Average contact deflection rates of 20-30%*
Reductions of up to 80% in live chat sessions*
Average handling time reductions of up to 40% in the contact center*
Guaranteed accuracy of 95%+*
Better live agent experience and reduced staff turnover*
Lower support costs, improved efficiency, and increased sales*
Actionable user insights with customized reporting Explore our Latest Release NEARLY TWO DECADES OF INNOVATION & SUCCESS Founded in London, UK " style="top: 70.2%; left: 7.7%; ">1
Started working with first enterprise-level company – and they are still a customer today! " style="top: 70.2%; left: 13.7%; ">2
Official launch of V-Person™ " style="top: 70.2%; left: 20.1%; ">3 Official launch of V-Portal™ " style="top: 70.4%; left: 26.5%; ">4 Stevie Award for Most Innovative Company of the Year in Europe " style="top: 70.2%; left: 32.7%; ">5
Recognised by Patricia Seybold Group as the first virtual agent offering to implement personalization 2 Stevie Awards for Sales & Customer Service " style="top: 70.3%; left: 39.1%; ">6
Gartner Cool Vendor in Smart Machines " style="top: 70.2%; left: 45.1%; ">7
Official launch of V-Person Live Chat™ " style="top: 70.2%; left:51.4%; ">8
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