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stack and CDP.
DOMAIN AUTHENTICATION Go to Settings > Workspace Settings. Click Email Settings and then click Add Sending Domain. Enter the Domain, Display Name, and Email Address that you want to send messages from, and click Add Domain. Unless you use a custom SMTP server, you must authenticate your sending domain before you can use your new sender.WORK AT CUSTOMER.IO
Work at Customer.io. When you join Customer.io, you’ll be working with a small team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals spanning across 14 countries and for a people-first company that empowers you to succeed.TRANSACTIONAL API
Transactional API. Transactional messages are emails triggered from code in response to an action taken by a user in your app. Common use cases for transactional messages include: Customer.io offers a Transactional API to support one-to-one messages like these, triggered directly from your app. ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipientPUSH NOTIFICATIONS
Creating a custom payload for your push notification gives you granular control over the notification and its behaviour and appearance, in the same way as coding your email(s) in HTML does. It’s a bit more complex, but you can use it to add images, deep links, or interactions. To access the custom SET CUSTOM EMAIL HEADERSREPORTING WEBHOOKS
Reporting Webhooks send real-time message activity events (e.g. sends, opens, clicks) as JSON in an HTTP POST. They're useful in many cases, including analyzing message activity outside of Customer.io. MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? 1. Head to the delivery page for more information. To find more information, click on the subject of the attempted/failed email; you’ll be brought to a details page, which in our case will display the reason for the failure: Here, it's because a customer's name was missing from their profile, so the email couldn't send. 2. HOW DO I ADD AN AVATAR/LOGO TO MY EMAILS? BIMI is also used by Yahoo! and we believe more inbox providers are sure to follow but many other email clients (Thunderbird, Airmail, and Postbox, for example) use Gravatar to display the sender image. To take full control of this avatar in the email clients that support it, create a Gravatar account, verify your email address, and choose your MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best. Performance analytics are very important to us as an eComm business, and Customer.io provides both broad and granular views of message performance. Plus it integrates perfectly with the rest of our techstack and CDP.
DOMAIN AUTHENTICATION Go to Settings > Workspace Settings. Click Email Settings and then click Add Sending Domain. Enter the Domain, Display Name, and Email Address that you want to send messages from, and click Add Domain. Unless you use a custom SMTP server, you must authenticate your sending domain before you can use your new sender.WORK AT CUSTOMER.IO
Work at Customer.io. When you join Customer.io, you’ll be working with a small team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals spanning across 14 countries and for a people-first company that empowers you to succeed.TRANSACTIONAL API
Transactional API. Transactional messages are emails triggered from code in response to an action taken by a user in your app. Common use cases for transactional messages include: Customer.io offers a Transactional API to support one-to-one messages like these, triggered directly from your app. ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipientPUSH NOTIFICATIONS
Creating a custom payload for your push notification gives you granular control over the notification and its behaviour and appearance, in the same way as coding your email(s) in HTML does. It’s a bit more complex, but you can use it to add images, deep links, or interactions. To access the custom SET CUSTOM EMAIL HEADERSREPORTING WEBHOOKS
Reporting Webhooks send real-time message activity events (e.g. sends, opens, clicks) as JSON in an HTTP POST. They're useful in many cases, including analyzing message activity outside of Customer.io. MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? 1. Head to the delivery page for more information. To find more information, click on the subject of the attempted/failed email; you’ll be brought to a details page, which in our case will display the reason for the failure: Here, it's because a customer's name was missing from their profile, so the email couldn't send. 2. HOW DO I ADD AN AVATAR/LOGO TO MY EMAILS? BIMI is also used by Yahoo! and we believe more inbox providers are sure to follow but many other email clients (Thunderbird, Airmail, and Postbox, for example) use Gravatar to display the sender image. To take full control of this avatar in the email clients that support it, create a Gravatar account, verify your email address, and choose your GETTING STARTED: OVERVIEW Getting Started: Overview. 4 Minutes To Read. Welcome to Customer.io! The goal of this Getting Started series is to introduce you to the terms and objects you'll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one. PRICING - CUSTOMER.IO Leverage your data to automate brilliant messaging. See if Customer.io is the right fit for you. WORKSPACES IN CUSTOMER.IO Workspaces are a way of working with multiple products, sites or apps from a single Customer.io account. Everyone starts with one (its name is the same as your account name), and you can add or remove them as needed. When you set up a new workspace, weUSER ATTRIBUTES
User Attributes. 6 Minutes To Read. There are two types of attributes in Customer.io: Customer and Event attributes. With Customer attributes, you're sending us information about your users: things like first_name, is_account_manager or num_projects —any information that is important for your business. Event attributes are informationthat's
PUSH NOTIFICATIONS
Creating a custom payload for your push notification gives you granular control over the notification and its behaviour and appearance, in the same way as coding your email(s) in HTML does. It’s a bit more complex, but you can use it to add images, deep links, or interactions. To access the custom PERSONALIZING YOUR MESSAGES WITH LIQUID If you need more detailed technical information about sending events, it’s in our API docs. Trigger properties. When you send an API-triggered broadcast or a transactional message, you can reference properties from the trigger as {{trigger.}}.. For example, if your transactional message is designed to send shipping updates, you might include information about the item(s) that you SHOULD YOU WRITE BLOG POSTS OR EMAIL People who want to hear from you won’t remember to go regularly to your blog to see new articles. Let’s say your target is to reach an audience of 1000 people who care about the problem your business solves. With a newsletter, you can build an engaged audience of 1000 over time. Direct people to your newsletter sign up page.TRANSACTIONAL API
transactional_message_id - This is found in the code examples when setting up a transactional message. It's also the id listed in the URL of a transactional message. message_data - A list of variables used in your template (if any). App API Key - Find or create your App API key from your Account Settings. Recipient email - The email address for MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? 1. Head to the delivery page for more information. To find more information, click on the subject of the attempted/failed email; you’ll be brought to a details page, which in our case will display the reason for the failure: Here, it's because a customer's name wasmissing from their
HOW DO I ADD AN AVATAR/LOGO TO MY EMAILS? BIMI is also used by Yahoo! and we believe more inbox providers are sure to follow but many other email clients (Thunderbird, Airmail, and Postbox, for example) use Gravatar to display the sender image. To take full control of this avatar in the email clients that support it, create a Gravatar account, verify your email address, and choose your MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best. Performance analytics are very important to us as an eComm business, and Customer.io provides both broad and granular views of message performance. Plus it integrates perfectly with the rest of our techstack and CDP.
ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipientPUSH NOTIFICATIONS
Creating a custom payload for your push notification gives you granular control over the notification and its behaviour and appearance, in the same way as coding your email(s) in HTML does. It’s a bit more complex, but you can use it to add images, deep links, or interactions. To access the custom DOMAIN AUTHENTICATION Go to Settings > Workspace Settings. Click Email Settings and then click Add Sending Domain. Enter the Domain, Display Name, and Email Address that you want to send messages from, and click Add Domain. Unless you use a custom SMTP server, you must authenticate your sending domain before you can use your new sender. SET CUSTOM EMAIL HEADERSCUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
PERSONALIZING YOUR MESSAGES WITH LIQUID If you need more detailed technical information about sending events, it’s in our API docs. Trigger properties. When you send an API-triggered broadcast or a transactional message, you can reference properties from the trigger as {{trigger.}}.. For example, if your transactional message is designed to send shipping updates, you might include information about the item(s) that you MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? 1. Head to the delivery page for more information. To find more information, click on the subject of the attempted/failed email; you’ll be brought to a details page, which in our case will display the reason for the failure: Here, it's because a customer's name was missing from their profile, so the email couldn't send. 2. HOW DO I ADD AN AVATAR/LOGO TO MY EMAILS? BIMI is also used by Yahoo! and we believe more inbox providers are sure to follow but many other email clients (Thunderbird, Airmail, and Postbox, for example) use Gravatar to display the sender image. To take full control of this avatar in the email clients that support it, create a Gravatar account, verify your email address, and choose your ADAPTING MAILCHIMP'S TWO-COLUMN TEMPLATE I’ve found it’s easiest to do this with two tabs in a code editor. The first has the HTML of the template, and the other is blank. Look at the HTML for the template, and pull out the part that governs the content you’ve identified, and only that content. In this MailChimp layout, that’s the MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best. Performance analytics are very important to us as an eComm business, and Customer.io provides both broad and granular views of message performance. Plus it integrates perfectly with the rest of our techstack and CDP.
ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipientPUSH NOTIFICATIONS
Creating a custom payload for your push notification gives you granular control over the notification and its behaviour and appearance, in the same way as coding your email(s) in HTML does. It’s a bit more complex, but you can use it to add images, deep links, or interactions. To access the custom DOMAIN AUTHENTICATION Go to Settings > Workspace Settings. Click Email Settings and then click Add Sending Domain. Enter the Domain, Display Name, and Email Address that you want to send messages from, and click Add Domain. Unless you use a custom SMTP server, you must authenticate your sending domain before you can use your new sender. SET CUSTOM EMAIL HEADERSCUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
PERSONALIZING YOUR MESSAGES WITH LIQUID If you need more detailed technical information about sending events, it’s in our API docs. Trigger properties. When you send an API-triggered broadcast or a transactional message, you can reference properties from the trigger as {{trigger.}}.. For example, if your transactional message is designed to send shipping updates, you might include information about the item(s) that you MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? 1. Head to the delivery page for more information. To find more information, click on the subject of the attempted/failed email; you’ll be brought to a details page, which in our case will display the reason for the failure: Here, it's because a customer's name was missing from their profile, so the email couldn't send. 2. HOW DO I ADD AN AVATAR/LOGO TO MY EMAILS? BIMI is also used by Yahoo! and we believe more inbox providers are sure to follow but many other email clients (Thunderbird, Airmail, and Postbox, for example) use Gravatar to display the sender image. To take full control of this avatar in the email clients that support it, create a Gravatar account, verify your email address, and choose your ADAPTING MAILCHIMP'S TWO-COLUMN TEMPLATE I’ve found it’s easiest to do this with two tabs in a code editor. The first has the HTML of the template, and the other is blank. Look at the HTML for the template, and pull out the part that governs the content you’ve identified, and only that content. In this MailChimp layout, that’s theWORK AT CUSTOMER.IO
Work at Customer.io. When you join Customer.io, you’ll be working with a small team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals spanning across 14 countries and for a people-first company that empowers you to succeed.USER ATTRIBUTES
User Attributes. 6 Minutes To Read. There are two types of attributes in Customer.io: Customer and Event attributes. With Customer attributes, you're sending us information about your users: things like first_name, is_account_manager or num_projects —any information that is important for your business. Event attributes are informationthat's
CUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
CUSTOMER.IO API REFERENCE Customer.io has three API hosts that you can integrate with. These hosts are regional; we have servers in the United States (US) and European Union (EU, host subdomains are suffixed with -eu ). Select the appropriate region to see the host that applies to your integration. Each host has a different purpose, limits, and authentication methods.CROWDFUNDING ROUND
Disclaimer: With regard to communications by an issuer on the Site to gauge interest in a potential securities offering pursuant to the Regulation CF exemption from the registration requirements of the Securities Act, including opportunities to “reserve” securities as indications of interest in the potential offering, please note that pursuant to Regulation Crowdfunding Rule 206 (i) that SET CUSTOM EMAIL HEADERS Email headers specify specific sending and return options for an email. When sending via SMTP, you can use custom headers to do a great many things: customize messages, tag them, track them, or control specific behaviors. You can add up to four custom headers at a time, in addition to Reply-to, BCCLINK TRACKING
Emails. For Campaigns and API Triggered Broadcasts, link tracking is enabled for emails in your workflows by default. While editing the workflow, tap the email you want to edit and a panel of options will appear on the left. Here’s a better image to show where you can enable/disable that for a whole email in one of those workflows: For SET CUSTOM PREHEADER/PREVIEW TEXT Set custom preheader/preview text. An email's preheader text (more accurately referred to as "preview text") is the small block of text shown in an end-user's email inbox, next to or underneath the subject line. It's often used as a summary or an incentive to open and read the rest of the email. Normally, this preview is pulled from the first 25 TYPES OF THE BEST TRANSACTIONAL EMAILS Double Opt-In. Double opt-in emails are another chance to earn your customer’s trust. A quick email confirmation lets recipients know that you care about the security of their accounts. Coinbase stores financial information for their users, so creating a WHEN IS IT OK TO SEND AN EMAIL WITHOUT AN There should be a clear way to opt out (the easiest is an unsubscribe link). If you’re planning to send cold emails (unsolicited commercial email), you must include a way to opt out. It doesn’t need to be a link, but it needs to be clear and when people ask, you can’t ignore them. MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best. Performance analytics are very important to us as an eComm business, and Customer.io provides both broad and granular views of message performance. Plus it integrates perfectly with the rest of our techstack and CDP.
GETTING STARTED: OVERVIEW Getting Started: Overview. 4 Minutes To Read. Welcome to Customer.io! The goal of this Getting Started series is to introduce you to the terms and objects you'll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one. PRICING - CUSTOMER.IO Leverage your data to automate brilliant messaging. See if Customer.io is the right fit for you.CUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipient SHOULD YOU WRITE BLOG POSTS OR EMAIL People who want to hear from you won’t remember to go regularly to your blog to see new articles. Let’s say your target is to reach an audience of 1000 people who care about the problem your business solves. With a newsletter, you can build an engaged audience of 1000 over time. Direct people to your newsletter sign up page. WHEN IS IT OK TO SEND AN EMAIL WITHOUT AN There should be a clear way to opt out (the easiest is an unsubscribe link). If you’re planning to send cold emails (unsolicited commercial email), you must include a way to opt out. It doesn’t need to be a link, but it needs to be clear and when people ask, you can’t ignore them. 25 TYPES OF THE BEST TRANSACTIONAL EMAILS Double Opt-In. Double opt-in emails are another chance to earn your customer’s trust. A quick email confirmation lets recipients know that you care about the security of their accounts. Coinbase stores financial information for their users, so creating a BEST PRACTICES FOR IMPLEMENTING NPS SURVEYS First, run the in-app survey, and if the user doesn’t respond after couple of weeks, send the email survey. 3. Share NPS Feedback with the Whole Team. Collecting scores is the first step. The next is acting on those scores — following up with respondents WHY THE WORST DAY OF THE WEEK IS THE BEST DAY TO SEND Tuesday’s emails have an overall open rate of about 18%, the highest open rate compared to the other weekdays. Interestingly, Saturday has the highest open rate overall, at 18.3%. But we need to take into account Saturday’s low volume of email. This makes Tuesday the winner for most emails opened, compared to any other day of the week. MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best. Performance analytics are very important to us as an eComm business, and Customer.io provides both broad and granular views of message performance. Plus it integrates perfectly with the rest of our techstack and CDP.
GETTING STARTED: OVERVIEW Getting Started: Overview. 4 Minutes To Read. Welcome to Customer.io! The goal of this Getting Started series is to introduce you to the terms and objects you'll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one. PRICING - CUSTOMER.IO Leverage your data to automate brilliant messaging. See if Customer.io is the right fit for you.CUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipient SHOULD YOU WRITE BLOG POSTS OR EMAIL People who want to hear from you won’t remember to go regularly to your blog to see new articles. Let’s say your target is to reach an audience of 1000 people who care about the problem your business solves. With a newsletter, you can build an engaged audience of 1000 over time. Direct people to your newsletter sign up page. WHEN IS IT OK TO SEND AN EMAIL WITHOUT AN There should be a clear way to opt out (the easiest is an unsubscribe link). If you’re planning to send cold emails (unsolicited commercial email), you must include a way to opt out. It doesn’t need to be a link, but it needs to be clear and when people ask, you can’t ignore them. 25 TYPES OF THE BEST TRANSACTIONAL EMAILS Double Opt-In. Double opt-in emails are another chance to earn your customer’s trust. A quick email confirmation lets recipients know that you care about the security of their accounts. Coinbase stores financial information for their users, so creating a BEST PRACTICES FOR IMPLEMENTING NPS SURVEYS First, run the in-app survey, and if the user doesn’t respond after couple of weeks, send the email survey. 3. Share NPS Feedback with the Whole Team. Collecting scores is the first step. The next is acting on those scores — following up with respondents WHY THE WORST DAY OF THE WEEK IS THE BEST DAY TO SEND Tuesday’s emails have an overall open rate of about 18%, the highest open rate compared to the other weekdays. Interestingly, Saturday has the highest open rate overall, at 18.3%. But we need to take into account Saturday’s low volume of email. This makes Tuesday the winner for most emails opened, compared to any other day of the week. GETTING STARTED: OVERVIEW Getting Started: Overview. 4 Minutes To Read. Welcome to Customer.io! The goal of this Getting Started series is to introduce you to the terms and objects you'll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one.CUSTOMER.IO DOCS
Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behaviorial data to personalize customer communication and drive engagement.WORK AT CUSTOMER.IO
Work at Customer.io. When you join Customer.io, you’ll be working with a small team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals spanning across 14 countries and for a people-first company that empowers you to succeed. PERSONALIZING YOUR MESSAGES WITH LIQUID If you need more detailed technical information about sending events, it’s in our API docs. Trigger properties. When you send an API-triggered broadcast or a transactional message, you can reference properties from the trigger as {{trigger.}}.. For example, if your transactional message is designed to send shipping updates, you might include information about the item(s) that you CUSTOMER.IO API REFERENCE Customer.io provides REST APIs to send real-time customer data, retrieve data from your account, and trigger messages. If your account is based in the European Union (EU) data center, you should switch to the EU region's API documentation. We redirect traffic from US endpoints to EU-based accountsCROWDFUNDING ROUND
Disclaimer: With regard to communications by an issuer on the Site to gauge interest in a potential securities offering pursuant to the Regulation CF exemption from the registration requirements of the Securities Act, including opportunities to “reserve” securities as indications of interest in the potential offering, please note that pursuant to Regulation Crowdfunding Rule 206 (i) that RESPONSIVE EMAIL TEMPLATES Responsive Email Templates. Design in email is usually a mess. Sure, it’s easy to get a photoshop jockey who makes you a great looking picture of an email. To actually deliver a great looking email to multiple email clients — that’s the mess. Starting last week, we rolled out a new responsive email template for Customer.io. STANDARD CONTRACTUAL CLAUSES (SCC) STANDARD CONTRACTUAL CLAUSES (PROCESSORS) For the purposes of Article 26 (2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection. These Clauses are part of the EU Data Processing Addendum (the “Addendum”) between the parties. MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? 1. Head to the delivery page for more information. To find more information, click on the subject of the attempted/failed email; you’ll be brought to a details page, which in our case will display the reason for the failure: Here, it's because a customer's name wasmissing from their
USING COLOR IN YOUR EMAILS Using color in your emails – what you need to know. Color adds visual intrigue and brings a new dimension to your emails beyond black and white text. It can also help you better direct your readers’ attention to important messages, buttons, or calls to action. After you’ve made sure your email is optimized for mobile and web, looksgreat
MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behavioral data to personalize customer communication anddrive engagement.
GETTING STARTED: OVERVIEW The goal of this Getting Started series is to introduce you to the terms and objects you’ll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one. After everything is explained, we’ll PRICING - CUSTOMER.IO Leverage your data to automate brilliant messaging. See if Customer.io is the right fit for you.CUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipient WHEN IS IT OK TO SEND AN EMAIL WITHOUT AN My friend Bryan asked me “When is it ok to send an email without an unsubscribe link?”.. Well Bryan, there’s a lot of nuance when it comes to laws and ethics around sending emails. Since we make email software, we want to help you adhere to the laws in your jurisdiction(at a minimum).
25 TYPES OF THE BEST TRANSACTIONAL EMAILS Transactional emails represent the unsung heroes of marketing. These messages are informative, timely, and personal—helping customers get to know your product better. SHOULD YOU WRITE BLOG POSTS OR EMAIL Your time is limited.. You have to choose between writing a weekly blog post, or writing a weekly newsletter. Will a blog post or newsletter be a bigger win for your business? BEST PRACTICES FOR IMPLEMENTING NPS SURVEYS The Net Promoter Score (NPS) is one simple metric that helps steer businesses forward. For Slack CMO Bill Macaitis, NPS is a vital indicator of health and long-term growth for a company — a “north star”. He explains:. It’s a great gold bar. We’re not satisfiedif
WHY THE WORST DAY OF THE WEEK IS THE BEST DAY TO SEND Why the worst day of the week is the best day to send emails MARKETING AUTOMATION FOR THE WHOLE CUSTOMER LIFECYCLEFEATURESPRICINGCUSTOMERSDOCSREQUEST DEMOPRESS RESOURCES Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behavioral data to personalize customer communication anddrive engagement.
GETTING STARTED: OVERVIEW The goal of this Getting Started series is to introduce you to the terms and objects you’ll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one. After everything is explained, we’ll PRICING - CUSTOMER.IO Leverage your data to automate brilliant messaging. See if Customer.io is the right fit for you.CUSTOMER.IO
Our Amis are on it! In the meantime, try refreshing. Contact Support.Customer.io Status
ADDING A VIEW IN BROWSER LINK If you have an image-heavy email, worry about display issues in specific email applications, or simply want to give your customers the option to view your email in the browser rather than just their inbox, you can add a link that generates a web version of the email personalized for each recipient WHEN IS IT OK TO SEND AN EMAIL WITHOUT AN My friend Bryan asked me “When is it ok to send an email without an unsubscribe link?”.. Well Bryan, there’s a lot of nuance when it comes to laws and ethics around sending emails. Since we make email software, we want to help you adhere to the laws in your jurisdiction(at a minimum).
25 TYPES OF THE BEST TRANSACTIONAL EMAILS Transactional emails represent the unsung heroes of marketing. These messages are informative, timely, and personal—helping customers get to know your product better. SHOULD YOU WRITE BLOG POSTS OR EMAIL Your time is limited.. You have to choose between writing a weekly blog post, or writing a weekly newsletter. Will a blog post or newsletter be a bigger win for your business? BEST PRACTICES FOR IMPLEMENTING NPS SURVEYS The Net Promoter Score (NPS) is one simple metric that helps steer businesses forward. For Slack CMO Bill Macaitis, NPS is a vital indicator of health and long-term growth for a company — a “north star”. He explains:. It’s a great gold bar. We’re not satisfiedif
WHY THE WORST DAY OF THE WEEK IS THE BEST DAY TO SEND Why the worst day of the week is the best day to send emails GETTING STARTED: OVERVIEW The goal of this Getting Started series is to introduce you to the terms and objects you’ll see in Customer.io. This page will quickly introduce the core concepts involved in working with Customer.io. The remaining pages will dive a bit deeper into each one. After everything is explained, we’ll EVENTS | CUSTOMER.IO DOCS Each event can have a timestamp and we’ll use that timestamp when matching segments like: “users who performed event X in the last 30 days”. Tracking push notification opens with events. If you’re sending push notifications via Customer.io, you can also track opens by sending us an event when your app detects it was opened as result of a customer tapping a push notification.WORK AT CUSTOMER.IO
When you join Customer.io, you’ll be working with a small team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals spanning across 21 countries and for a people-first company that empowers you STANDARD CONTRACTUAL CLAUSES (SCC) We provide the latest version of the Customer.io SCC for you to download here on this page. Executing an SCC does not change any of our practices concerning the protection of your privacy and your data. Everyone using our service gets the same high standards of BROADCASTS IN CUSTOMER.IO Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behaviorial data to personalize customer communication and drive engagement.CROWDFUNDING ROUND
Disclaimer: With regard to communications by an issuer on the Site to gauge interest in a potential securities offering pursuant to the Regulation CF exemption from the registration requirements of the Securities Act, including opportunities to “reserve” securities as indications of interest in the potential offering, please note that pursuant to Regulation Crowdfunding Rule 206 (i) that PERSONALIZING YOUR MESSAGES WITH LIQUID If you need more detailed technical information about sending events, it’s in our API docs. Trigger properties. When you send an API-triggered broadcast or a transactional message, you can reference properties from the trigger as {{trigger.}}.. For example, if your transactional message is designed to send shipping updates, you might include information about the item(s) that you RESPONSIVE EMAIL TEMPLATES Design in email is usually a mess. Sure, it’s easy to get a photoshop jockey who makes you a great looking picture of an email. Toactually deliver a
PAUSING AN ACTIVE CAMPAIGN If you need to make changes to a campaign quickly over a short period of time, it’s best to keep things simple and set all messages to queue as drafts rather than sending automatically. This prevents you from sending a message while you’re still working on perfecting it. However you can quickly MY MESSAGE IS SHOWING AS ATTEMPTED/FAILED! WHY? If you see ‘Attempted’ or ‘Failed’ as a status on your message, there are a few reasons why that might be the case. Attempted means that your message has been created and we’ve tried to send it to the delivery provider, which then would send to your end user. If you’re sending an email* Features
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BUILD YOUR DREAM MESSAGING WORKFLOWS Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.Request Demo
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TRUSTED BY 2,600+ AWESOME COMPANIES TRANSFORM YOUR ENGAGEMENT IDEAS INTO REALITY* Feedback
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LEARN FROM YOUR CUSTOMERS Check-in with your users and ask for feedback regularly. Find out where they need more support and prioritize it. ------------------------- I LOVE WORKING WITH CUSTOMER.IO. WITH DATA AT THE CORE OF BOTH OF OUR BUSINESSES, OUR PRODUCTS COMPLEMENT EACH OTHER REALLY WELL. WE’RE ABLE TO BUILD INCREDIBLY TARGETED AND PERSONALIZED CAMPAIGNS WHERE THE ONLY LIMIT IS OUR IMAGINATION.__ BRADLEY GULA | Content at Clearbit*
PURCHASE MORE PRODUCTS Leverage users’ shopping patterns and trigger campaigns when they enter a data-driven segment or perform a specific event in your app oron your site.
------------------------- SHOWING THE VALUE OF OUR PRODUCTS AND SHARING PROPER USE CASES HAS HELPED OUR BUSINESS GROW IN UNIMAGINABLE WAYS.__ SOPHIE GIL | Audience Development Lead atBuffer
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RE-ENGAGE CUSTOMERS
Automatically trigger a drip campaign when users meet segment conditions such as inactive or canceled. ------------------------- CUSTOMER.IO MAKES IT EASY FOR HANDY TO CREATE A PERSONALIZED CUSTOMER JOURNEY WITH DETAILED TARGETING AND DYNAMIC WORKFLOWS, AND OUR ACCOUNT MANAGER IS SUPER RESPONSIVE AND GOES OUT OF HER WAY TO MAKE SUREWE’RE HAPPY.__
ANNA MAYER | Sr Marketing Manager at Handy*
MOTIVATE USERS TO PURCHASE MORE Show users what they need. Use a specific set of data in your message and automatically display relevant content. ------------------------- CUSTOMER.IO INTEGRATES PERFECTLY INTO OUR DATA / CRM ARCHITECTURE. THE FLEXIBILITY OF THEIR API HAS ALLOWED US TO SEAMLESSLY UPDATE USER ATTRIBUTES, CREATE HIGHLY TARGETED WORKFLOWS, AND RUN EXPERIMENTS. __ MICHELLE BALLEN-GRIFFIN | Senior Director at Billie*
ONBOARD NEW USERS
Keep your product or service top-of-mind, and send your first onboarding email within the hour of users signing up. ------------------------- CUSTOMER.IO HAS BEEN A CRITICAL PART OF OUR ONBOARDING PROCESS SINCE THE VERY EARLY DAYS OF SEGMENT. FROM THE 43-MINUTE FOUNDER EMAIL TO MUCH MORE COMPLEX CHALLENGES TODAY. WE’RE CONTINUALLY IMPROVING OUR ONBOARDING STRATEGY. __ ILYA VOLODARSKY | Co-Founder & President ofSegment
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WELCOME SERIES
Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best. ------------------------- PERFORMANCE ANALYTICS ARE VERY IMPORTANT TO US AS AN ECOMM BUSINESS, AND CUSTOMER.IO PROVIDES BOTH BROAD AND GRANULAR VIEWS OF MESSAGE PERFORMANCE. PLUS IT INTEGRATES PERFECTLY WITH THE REST OF OUR TECHSTACK AND CDP. __
BJØRN SEATON | CMO at Trendhim*
RENEWAL
Increase your subscription renewal rate by reminding your subscribers their renewal date is approaching and what they can expect with the membership. Now’s the time to boast about what your product or service has to offer! ------------------------- CUSTOMER.IO HAS BEEN INSTRUMENTAL IN SUPERCHARGING OUR SUBSCRIPTION GROWTH AT AIR MAIL. WE HIGHLY RECOMMEND THEIR SERVICES. __ BILL KEENAN | Chief Operating Officer at Air Mail*
USE REWARDS TO NURTURE CUSTOMERS Reward users for opening and using your app. Send exclusive offers when they use the app at least 5 times a month. ------------------------- WE HAVE BEEN USING CUSTOMER.IO SINCE 2015. IT’S A FLEXIBLE AND POWERFUL PLATFORM, WHICH MAKES OUR MESSAGING MORE EFFECTIVE FOR US AND OUR SPONSORS. CUSTOMER.IO’S AN IMPORTANT PARTNER FOR OUR MOBILE APP.__
DOUG HEXTER | CEO at WoofTrax*
INCREASE CONVERSION RATE When someone creates a new account, trigger a one-time email immediately after completion of the Sign-Up form. ------------------------- WE HAVE SEEN A 20% INCREASE IN OUR CONVERSION RATE, HAVE GAINED SIGNIFICANT INSIGHT INTO OUR CUSTOMERS’ HABITS, TRENDS, AND NEEDS, AND FORMED MORE PERSONAL RELATIONSHIPS. __ BEN BUCKWOLD | CEO at ESL LibraryPrevNext
READ CUSTOMERS STORIES CREATE A STRATEGY FOR EVERY KIND OF MESSAGEMESSAGE TYPES
Create automated or API triggered workflows, newsletters, and transactional messages – all within one platform using the samecustomer data.
CHANNELS
Send email, push, SMS, and Slack . For anything else you can dream of, we have webhooks to deliver data immediately.LOGIC
Make sure a message gets delivered within a very specific time range using time delays, time windows, or wait until a user takes anaction.
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DATA & INTEGRATION
Integrate data from your app, CRM, or CDP provider in just a few clicks . Without delay, send identify and track calls to create user records and align associated events in Customer.io.Demo
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SEGMENTATION
Create sophisticated, data-driven segments in Customer.io using everything you know about your users. Everything they have done in your product or service Messages delivered within a specific time period Anything else you want to send through our API By tracking segment memberships over time, you can confidently target the right audience all the time.*
MESSAGING
Create complex workflows with sophisticated logic and deliberate personalization by using branched workflows with A/B testing, time delays, action conditions, and more. Send emails, push notifications, Slack, and SMS messages to deliver relevant information, or use a custom webhook action to send data through any service that has an API.*
METRICS & ANALYSIS
Measure the success of your campaigns by defining custom conversion goals using the same profile attributes and behavioral conditions in your data-driven segments, like when people: Complete the onboarding program Upgrade to a new plan type Reactivate their account*
EXPERIMENTATION
Our Customer Success experts work alongside you to design and refine highly effective acquisition and retention campaigns to meet yourbusiness goals.
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TECHNICAL SUPPORT
With a 99.0% CSAT score, our Technical Support team is here to help you with platform troubleshooting.Learn More
MANAGED DELIVERABILITY Customer.io’s team of email experts monitor, analyze, and advise on sender authentication and reputation to ensure maximum deliverability.Learn More
PROFESSIONAL SERVICES Our Services team provides hands-on assistance to set up your account with the essentials that allow you to keep communicating with yourcustomers.
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HIPAA, SOC 2, AND GDPR As a data company, we understand the importance of keeping your company’s data secure. Rest assured, your information is alwaysprotected.
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TRUST US WITH SECURITY & SUPPORT Infrastructure uptimeAPI calls per day
Messages sent last year Webhooks sent last year ------------------------- Why 2,600+ companies trust sending their messaging with Customer.ioRequest Demo
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