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customers alike.
DOWNLOAD - DIXA
Flexible & Scalable Cloud Means Easy. Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businessesDIXA | ABOUT US
Our story. Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Tue Søttrup Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree calledGenZen.
QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE If you want all of your support agents to deliver excellent service, a good place to start is with Knowledge-Centered Service (KCS). To get the full benefit of KCS you need to implement it completely. 3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 80% of people believe their company already delivers top customer service. The unfortunate truth is that only a mere 8% of customers will say the same. This statistic illustrates a huge gap between what companies perceive to be great customer support and what they are actually able to deliver. THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Great customer service is your secret weapon. These 2021 customer service predictions will set you up for success in the New Year. DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Flexible & Scalable Cloud Means Easy. Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businessesDIXA | ABOUT US
Our story. Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Tue Søttrup Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree calledGenZen.
QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE If you want all of your support agents to deliver excellent service, a good place to start is with Knowledge-Centered Service (KCS). To get the full benefit of KCS you need to implement it completely. 3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 80% of people believe their company already delivers top customer service. The unfortunate truth is that only a mere 8% of customers will say the same. This statistic illustrates a huge gap between what companies perceive to be great customer support and what they are actually able to deliver. THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Great customer service is your secret weapon. These 2021 customer service predictions will set you up for success in the New Year.DIXA PRODUCT TOUR
Deliver personalized customer service on all support channels from Dixa's omnichannel platform for the best agent and customerexperience.
DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE The secret to repeat customers? Exceptional customer experiences. Dixa makes this easy by bringing all your channels together in one easy-to-use interface so you can provide seamless, personalized service across the board.BOOK A DEMO
Stay in the know. Learn more about Dixa, our customers, CX trends and upcoming events right here.BLOG - DIXA
From tech to consumer, we’ve got you covered. Explore fascinating founder stories, tips to level up your CX, customer engagement strategies, and more. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE If you want all of your support agents to deliver excellent service, a good place to start is with Knowledge-Centered Service (KCS). To get the full benefit of KCS you need to implement it completely. WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 SIMPLE WAYS YOU CAN BUILD CUSTOMER TRUST & LOYALTY Do not underestimate what trust can do for your brand—especially when 83% of customers say they would happily recommend a brand to others if they trusted it and 82% will continue to use that brand frequently. While trust helps generate positive word-of-mouth, it also creates customer loyalty, which can help your business grow immensely as returning customers spend approximately 31% more thanCONTACT US - DIXA
DK +45 89 88 62 60 UK +44 845 528 0282 US +1 888 910 7555 (toll free)DE +49 800 000 9759
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Great customer service is your secret weapon. These 2021 customer service predictions will set you up for success in the New Year. 3 IMPORTANT STATISTICS THAT SHOW HOW REVIEWS INFLUENCE Reviews are an important deciding factor for a lot of customers buying online. Reviews help build trust between customers and businesses. A large number of reviews combined with great reviews help build immediate trust that will ultimately convert casual online visitors topaying customers.
DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE Sign in to Dixa. Email *. Check your email. You need to check your "null" and click the sign in link. We recommend using Google Chrome with Dixa. Choose your organization. DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition.DIXA PRICING
Free for customers to call. $12 / €10 / £9 /number/mo. WhatsApp phone number. WhatsApp Business number**. $130 / €120 / £110 /number/mo. Number porting. Port your numbers to Dixa. $6 / €5 / £5 /number/mo added to each ported number. Outbound telephony.CAREERS - DIXA
Mauro (Lead Software Engineer) “The technical infrastructure allows us to move fast, and the roadmap ahead has lot of interesting projects and challenges to overcome.”. Jose (Senior Software Engineer) “We’re a synergy of brainy nerds, customer experience enthusiastsand
WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
5 REASONS WHY BRANDS CHOOSE DIXA VS. FRESHDESK FOR THEIR Reasons why brands choose Dixa vs. Freshdesk. The days of impersonal ticket-based communication have passed. Customers now expect quick, convenient and personalized interactions with brands they support. This shift calls for a conversational approach to customer support with an omnichannel platform like Dixa. Book a demo. WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process. DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE Sign in to Dixa. Email *. Check your email. You need to check your "null" and click the sign in link. We recommend using Google Chrome with Dixa. Choose your organization. DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition.DIXA PRICING
Free for customers to call. $12 / €10 / £9 /number/mo. WhatsApp phone number. WhatsApp Business number**. $130 / €120 / £110 /number/mo. Number porting. Port your numbers to Dixa. $6 / €5 / £5 /number/mo added to each ported number. Outbound telephony.CAREERS - DIXA
Mauro (Lead Software Engineer) “The technical infrastructure allows us to move fast, and the roadmap ahead has lot of interesting projects and challenges to overcome.”. Jose (Senior Software Engineer) “We’re a synergy of brainy nerds, customer experience enthusiastsand
WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
5 REASONS WHY BRANDS CHOOSE DIXA VS. FRESHDESK FOR THEIR Reasons why brands choose Dixa vs. Freshdesk. The days of impersonal ticket-based communication have passed. Customers now expect quick, convenient and personalized interactions with brands they support. This shift calls for a conversational approach to customer support with an omnichannel platform like Dixa. Book a demo. WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process.DIXA PRODUCT TOUR
Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexibleDIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agents DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition.CUSTOMERS ARCHIVE
Professional Services. “Since switching from Zendesk, we’ve seen higher agent productivity than ever before, with improvements of over 22%. Dixa has allowed us to automate processes and show an overview of all channels, i.e. chat, email, and phone, all in one view. Onboarding new agents is also far easier due to Dixa’s intuitive approachBOOK A DEMO
Book a demo. Transform your. customer. experience. Provide true omnichannel customer support. Experience a 17% increase in customer retention. Save 25% of every agent’s day. “We had an aspiration before Dixa to become one global team. Dixa’s one screen wonder has helped rid us of silos and unlock this opportunity.”.CONTACT US - DIXA
DK +45 89 88 62 60. UK +44 845 528 0282. US +1 888 910 7555 (toll free) DE +49 800 000 9759. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE Step 3: Reuse knowledge. When a customer asks a question the agent has to search the knowledge base. Each time a support article is reused you’re providing consistent service, which is so important these days for your customer experience. Step 4: Improve knowledge. The 5 SIMPLE WAYS YOU CAN BUILD CUSTOMER TRUST & LOYALTY 5. Offer loyalty programs. To maintain trust and build long-term loyalty among customers, make sure that you incentivize them. The best and simplest way to do this is by implementing a loyalty program. Existing customers are 50% more likely to try new products than new customers. Offering loyalty programs to existing customers who arealready
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businesses DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition.DIXA PRICING
Free for customers to call. $12 / €10 / £9 /number/mo. WhatsApp phone number. WhatsApp Business number**. $130 / €120 / £110 /number/mo. Number porting. Port your numbers to Dixa. $6 / €5 / £5 /number/mo added to each ported number. Outbound telephony.CAREERS - DIXA
Mauro (Lead Software Engineer) “The technical infrastructure allows us to move fast, and the roadmap ahead has lot of interesting projects and challenges to overcome.”. Jose (Senior Software Engineer) “We’re a synergy of brainy nerds, customer experience enthusiastsand
WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process. DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businesses DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition.DIXA PRICING
Free for customers to call. $12 / €10 / £9 /number/mo. WhatsApp phone number. WhatsApp Business number**. $130 / €120 / £110 /number/mo. Number porting. Port your numbers to Dixa. $6 / €5 / £5 /number/mo added to each ported number. Outbound telephony.CAREERS - DIXA
Mauro (Lead Software Engineer) “The technical infrastructure allows us to move fast, and the roadmap ahead has lot of interesting projects and challenges to overcome.”. Jose (Senior Software Engineer) “We’re a synergy of brainy nerds, customer experience enthusiastsand
WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process.DIXA PRODUCT TOUR
Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexibleDIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agentsCUSTOMERS ARCHIVE
Professional Services. “Since switching from Zendesk, we’ve seen higher agent productivity than ever before, with improvements of over 22%. Dixa has allowed us to automate processes and show an overview of all channels, i.e. chat, email, and phone, all in one view. Onboarding new agents is also far easier due to Dixa’s intuitive approachBOOK A DEMO
Book a demo. Transform your. customer. experience. Provide true omnichannel customer support. Experience a 17% increase in customer retention. Save 25% of every agent’s day. “We had an aspiration before Dixa to become one global team. Dixa’s one screen wonder has helped rid us of silos and unlock this opportunity.”.CONTACT US - DIXA
DK +45 89 88 62 60. UK +44 845 528 0282. US +1 888 910 7555 (toll free) DE +49 800 000 9759. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE Step 3: Reuse knowledge. When a customer asks a question the agent has to search the knowledge base. Each time a support article is reused you’re providing consistent service, which is so important these days for your customer experience. Step 4: Improve knowledge. The 5 SIMPLE WAYS YOU CAN BUILD CUSTOMER TRUST & LOYALTY 5. Offer loyalty programs. To maintain trust and build long-term loyalty among customers, make sure that you incentivize them. The best and simplest way to do this is by implementing a loyalty program. Existing customers are 50% more likely to try new products than new customers. Offering loyalty programs to existing customers who arealready
WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process. 5 TIPS FOR INCREASING CALL CENTER AGENT PRODUCTIVITY A call center’s effectiveness depends on one very important factor: the productivity of its agents. However, this can be quite challenging given the monotony and stress associated with working in the industry. These tips will keep agents engaged, which in turn will increase agentproductivity.
DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE Sign in to Dixa. Email *. Check your email. You need to check your "null" and click the sign in link. We recommend using Google Chrome with Dixa. Choose your organization.DIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agents DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition. WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE Step 3: Reuse knowledge. When a customer asks a question the agent has to search the knowledge base. Each time a support article is reused you’re providing consistent service, which is so important these days for your customer experience. Step 4: Improve knowledge. The THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process. DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businessesDIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agents DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition. WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE Step 3: Reuse knowledge. When a customer asks a question the agent has to search the knowledge base. Each time a support article is reused you’re providing consistent service, which is so important these days for your customer experience. Step 4: Improve knowledge. The THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process.DIXA PRODUCT TOUR
Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexibleBLOG - DIXA
Discover the customer service trends of tomorrow. From tech to consumer, we’ve got you covered. Explore fascinating founder stories, tips to level up your CX, customer engagement strategies, and more. Customer Support. CX. Dixa Life. Growth. Movers & Shakers. Tech.CAREERS - DIXA
Mauro (Lead Software Engineer) “The technical infrastructure allows us to move fast, and the roadmap ahead has lot of interesting projects and challenges to overcome.”. Jose (Senior Software Engineer) “We’re a synergy of brainy nerds, customer experience enthusiastsand
CONTACT US - DIXA
DK +45 89 88 62 60. UK +44 845 528 0282. US +1 888 910 7555 (toll free) DE +49 800 000 9759. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE Step 3: Reuse knowledge. When a customer asks a question the agent has to search the knowledge base. Each time a support article is reused you’re providing consistent service, which is so important these days for your customer experience. Step 4: Improve knowledge. The 5 REASONS WHY BRANDS CHOOSE DIXA VS. FRESHDESK FOR THEIR Reasons why brands choose Dixa vs. Freshdesk. The days of impersonal ticket-based communication have passed. Customers now expect quick, convenient and personalized interactions with brands they support. This shift calls for a conversational approach to customer support with an omnichannel platform like Dixa. Book a demo. THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 SIMPLE WAYS YOU CAN BUILD CUSTOMER TRUST & LOYALTY 5. Offer loyalty programs. To maintain trust and build long-term loyalty among customers, make sure that you incentivize them. The best and simplest way to do this is by implementing a loyalty program. Existing customers are 50% more likely to try new products than new customers. Offering loyalty programs to existing customers who arealready
5 TIPS FOR INCREASING CALL CENTER AGENT PRODUCTIVITY A call center’s effectiveness depends on one very important factor: the productivity of its agents. However, this can be quite challenging given the monotony and stress associated with working in the industry. These tips will keep agents engaged, which in turn will increase agentproductivity.
DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
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Flexible & Scalable Cloud Means Easy. Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businessesDIXA | ABOUT US
Our story. Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE The secret to repeat customers? Exceptional customer experiences. Dixa makes this easy by bringing all your channels together in one easy-to-use interface so you can provide seamless, personalized service across the board. WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Tue Søttrup Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree calledGenZen.
3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Great customer service is your secret weapon. These 2021 customer service predictions will set you up for success in the New Year. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE If you want all of your support agents to deliver excellent service, a good place to start is with Knowledge-Centered Service (KCS). To get the full benefit of KCS you need to implement it completely. 5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 80% of people believe their company already delivers top customer service. The unfortunate truth is that only a mere 8% of customers will say the same. This statistic illustrates a huge gap between what companies perceive to be great customer support and what they are actually able to deliver. DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Flexible & Scalable Cloud Means Easy. Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. DIXA - CUSTOMER FRIENDSHIP SOFTWARE A revolutionary new way to engage with your customers for online and ecommerce businessesDIXA | ABOUT US
Our story. Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE The secret to repeat customers? Exceptional customer experiences. Dixa makes this easy by bringing all your channels together in one easy-to-use interface so you can provide seamless, personalized service across the board. WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Tue Søttrup Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree calledGenZen.
3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Great customer service is your secret weapon. These 2021 customer service predictions will set you up for success in the New Year. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE If you want all of your support agents to deliver excellent service, a good place to start is with Knowledge-Centered Service (KCS). To get the full benefit of KCS you need to implement it completely. 5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 80% of people believe their company already delivers top customer service. The unfortunate truth is that only a mere 8% of customers will say the same. This statistic illustrates a huge gap between what companies perceive to be great customer support and what they are actually able to deliver.DIXA PRODUCT TOUR
Deliver personalized customer service on all support channels from Dixa's omnichannel platform for the best agent and customerexperience.
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From tech to consumer, we’ve got you covered. Explore fascinating founder stories, tips to level up your CX, customer engagement strategies, and more.CAREERS - DIXA
An equitable future. Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universalperspective.
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Great customer service is your secret weapon. These 2021 customer service predictions will set you up for success in the New Year.BOOK A DEMO
Stay in the know. Learn more about Dixa, our customers, CX trends and upcoming events right here.CONTACT US - DIXA
DK +45 89 88 62 60 UK +44 845 528 0282 US +1 888 910 7555 (toll free)DE +49 800 000 9759
QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE If you want all of your support agents to deliver excellent service, a good place to start is with Knowledge-Centered Service (KCS). To get the full benefit of KCS you need to implement it completely. WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 SIMPLE WAYS YOU CAN BUILD CUSTOMER TRUST & LOYALTY Do not underestimate what trust can do for your brand—especially when 83% of customers say they would happily recommend a brand to others if they trusted it and 82% will continue to use that brand frequently. While trust helps generate positive word-of-mouth, it also creates customer loyalty, which can help your business grow immensely as returning customers spend approximately 31% more than 5 TIPS FOR INCREASING CALL CENTER AGENT PRODUCTIVITY A call center’s effectiveness depends on one very important factor: the productivity of its agents. However, this can be quite challenging given the monotony and stress associated with working in the industry. These tips will keep agents engaged, which in turn will increase agentproductivity.
DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE Sign in to Dixa. Email *. Check your email. You need to check your "null" and click the sign in link. We recommend using Google Chrome with Dixa. Choose your organization.DIXA PRODUCT TOUR
Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexibleDIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agents DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition. WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process. DIXA | DELIVER FAST, EFFICIENT, AND EFFECTIVE CUSTOMER SUPPORTDISCOVER MORECONVERSATIONAL LIKE TALKING WITH A FRIENDPRIORITIZATION FOCUS ON WHAT'S MOST IMPORTANT Trusted by brands who love their customers, Dixa's omnichannel customer service software provides the best experience for agents andcustomers alike.
DOWNLOAD - DIXA
Dixa for desktop. Work without the noise of other open tabs with our desktop app. Download for Mac Download for Windows. DIXA - CUSTOMER FRIENDSHIP SOFTWARE Sign in to Dixa. Email *. Check your email. You need to check your "null" and click the sign in link. We recommend using Google Chrome with Dixa. Choose your organization.DIXA PRODUCT TOUR
Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexibleDIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agents DIXA | OMNICHANNEL RETAIL & ECOMMERCE SUPPORT SOFTWARE Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences. Complete conversation history. Automatic customer recognition. WHY EMPATHY IS THE SECRET TO GREAT CUSTOMER SERVICE Offering genuine empathy in customer service is what sets today’s companies apart. It leads to great customer experiences that drive loyalty, positive reviews, and ultimately, repeat sales. The importance of offering empathy in customer service has been especially apparent this year. COVID-19 has exacerbated feelings of stress,difficulty
3 TRENDS SHAPING CUSTOMER ENGAGEMENT IN 2020 Customer engagement is a critical aspect of the customer experience and it's rapidly changing. Here's what you should be focusing on thisyear to succeed!
THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
5 WAYS YOU CAN MEET CUSTOMER EXPECTATIONS AND CLOSE THE 5. Understand that it’s an ongoing process. Learning, understanding and implementing changes to close the gap between the level of support customers expect and what they actually receive can improve your customers’ satisfaction. But know that this is an ongoing process.DIXA | ABOUT US
Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agentsBLOG - DIXA
Discover the customer service trends of tomorrow. From tech to consumer, we’ve got you covered. Explore fascinating founder stories, tips to level up your CX, customer engagement strategies, and more. Customer Support. CX. Dixa Life. Growth. Movers & Shakers. Tech.CAREERS - DIXA
Mauro (Lead Software Engineer) “The technical infrastructure allows us to move fast, and the roadmap ahead has lot of interesting projects and challenges to overcome.”. Jose (Senior Software Engineer) “We’re a synergy of brainy nerds, customer experience enthusiastsand
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Book a demo. Transform your. customer. experience. Provide true omnichannel customer support. Experience a 17% increase in customer retention. Save 25% of every agent’s day. “We had an aspiration before Dixa to become one global team. Dixa’s one screen wonder has helped rid us of silos and unlock this opportunity.”.CONTACT US - DIXA
DK +45 89 88 62 60. UK +44 845 528 0282. US +1 888 910 7555 (toll free) DE +49 800 000 9759. QUICK GUIDE TO KNOWLEDGE-CENTERED SERVICE Step 3: Reuse knowledge. When a customer asks a question the agent has to search the knowledge base. Each time a support article is reused you’re providing consistent service, which is so important these days for your customer experience. Step 4: Improve knowledge. The THESE 5 TRENDS WILL DEFINE GREAT CUSTOMER SERVICE IN 2021 Let’s explore the top trends in customer service that are just over the horizon. 1. Greater focus on the importance of Agent Experience (AX) Over the last decade, we’ve seen the importance of customer experience (CX) recognized and now, finally, fully embraced, but there’s one important piece of the puzzle missing – the agentexperience
WHY YOUR TICKETING SYSTEM IS HARMING YOUR CUSTOMER SERVICE Why using a ticketing system alternative can improve a business? It’s no secret that great customer service breeds loyalty. A staggering 96% of buyers across the globe say that customer service is a major deciding factor for where their loyalties lie so it’s worthinvesting in.
5 SIMPLE WAYS YOU CAN BUILD CUSTOMER TRUST & LOYALTY 5. Offer loyalty programs. To maintain trust and build long-term loyalty among customers, make sure that you incentivize them. The best and simplest way to do this is by implementing a loyalty program. Existing customers are 50% more likely to try new products than new customers. Offering loyalty programs to existing customers who arealready
5 TIPS FOR INCREASING CALL CENTER AGENT PRODUCTIVITY A call center’s effectiveness depends on one very important factor: the productivity of its agents. However, this can be quite challenging given the monotony and stress associated with working in the industry. These tips will keep agents engaged, which in turn will increase agentproductivity.
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