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HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of this EMAIL VS. DIRECT MAIL VS. SMS: WHICH WILL WORK BEST FORSEE MORE ONESENDEX.CO.UK
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Delivery and read receipts: RCS will allow you to see if the recipient has opened and read the message. Currently we know that 94% of all text messages are opened, but with RCS we will be able delve deeper into the analytics and see the read rate. Verified sender: RCS will help eradicate fraud with verified sender. MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of this EMAIL VS. DIRECT MAIL VS. SMS: WHICH WILL WORK BEST FORSEE MORE ONESENDEX.CO.UK
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
PRICING | ESENDEX
SMS, Voice, Web & Mobile pricing from as little as 2.5p. Trial our service for free today - no catches, no credit card, no contract andno commitment.
VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out 5 DIGIT SMS SHORT CODES FOR TEXT REPLIES FreeText Short Code. Our ‘FreeText’ service allows respondents to your marketing campaign to text in for FREE. Using FreeText removes the worry about the cost of sending the message for respondents and therefore, helps to increase response rates. “We wanted a solution that could quickly help fans tell us of troublemakers in confidenceand
AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate Zendesk to send SMS triggers when various events occur through the life-cycle of your support tickets. Use SMS to build up new and existing contact relationships directly from your Goldmine interface. Sending an SMS from Outlook is as simple as sending an email with Esendex’s SMS over email platform. BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN The creation of a BCP needs careful consideration in order to create something that addresses your individual business’ needs. However, the below steps should offer you an indication of where to get started and what to include when creating a business continuity plan. 1. Identify the scope of the plan. Define the purpose and scope of theplan.
MOBILE COMMUNICATIONS BLOG The Esendex blog provides insight into messaging technology along with tips and guides on how to improve customer engagement and keep customers satisfied. WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Delivery and read receipts: RCS will allow you to see if the recipient has opened and read the message. Currently we know that 94% of all text messages are opened, but with RCS we will be able delve deeper into the analytics and see the read rate. Verified sender: RCS will help eradicate fraud with verified sender. INTRODUCING ECHO FOR EMAIL Echo for Email is designed to allow you to send SMS easily and directly from within your email client, removing the need to open, use or configure another application. You can use Echo for Email with any email client, such as Outlook, Gmail and Thunderbird. Once you’ve been set up to use Echo for Email, you can send SMS simply byemailing.
INTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Improve customer communication. Communicate with your customers using their preferred channel, message and time. Speak with our business communication specialists today. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Users of Rich Communication Services (RCS) are set to more than double between now and 2025 – from 1.2 billion in 2020, to 3.9 billion by 2025 (Juniper Research). BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN Amy Robinson. Hi, I’m Amy, Senior Brand Development Manager at Esendex, with a background in digital and international marketing. I love everything to do with digital technology and improving communication between brands and their customers. MESSAGE STATUS MEANINGS The message status you can see in Sent items describes what happened to the message. Status Explanation Delivered The Recipient's handsetor in some cases
HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number.MEMORABLE PASSWORDS
The average person in the UK has between 10 and 118 online accounts but uses only 6 passwords. Making passwords memorable is key to unique and secure accounts. BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Improve customer communication. Communicate with your customers using their preferred channel, message and time. Speak with our business communication specialists today. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Users of Rich Communication Services (RCS) are set to more than double between now and 2025 – from 1.2 billion in 2020, to 3.9 billion by 2025 (Juniper Research). BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN Amy Robinson. Hi, I’m Amy, Senior Brand Development Manager at Esendex, with a background in digital and international marketing. I love everything to do with digital technology and improving communication between brands and their customers. MESSAGE STATUS MEANINGS The message status you can see in Sent items describes what happened to the message. Status Explanation Delivered The Recipient's handsetor in some cases
HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number.MEMORABLE PASSWORDS
The average person in the UK has between 10 and 118 online accounts but uses only 6 passwords. Making passwords memorable is key to unique and secure accounts. MOBILE COMMUNICATIONS BLOG Esendex have recently collaborated with Just, the UK's first integrator for litigation and enforcement, to explore the ways that businesses who adapt to the "new normal" created by the pandemic can find new opportunities in the area of debt collection. VIRTUAL MOBILE NUMBER It’s your virtual number. It’s unique. You will be the only one using your number, so you can use it on any advertising that you do. This unique number is also ideal because it can be stored in the recipient’s phone, this way they will always know where the messagehas come from.
ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. MOBILE COMMUNICATIONS BLOG The Esendex blog provides insight into messaging technology along with tips and guides on how to improve customer engagement and keep customers satisfied. SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate our secure and reliable platform to automatically send SMS through more than 500 third party software applications including Magento, Shopify & Zendesk - CUSTOMER SATISFACTION Collect customer feedback. Customer Satisfaction. 73% of consumers will recommend a brand to others if they’ve had a good experience, so it’s important to measure satisfaction at key touch points throughout your customers’ journey. From the onboarding process, to product satisfaction, to closing a support case, regulate your requests by using our API to send reviews out automatically. ESENDEX IS PART OF COMMIFY GROUP To simplify our legal structure, we renamed Esendex Limited to Commify UK Limited on 31st January 2019 with Companies House. At that point, Esendex became a trading name of Commify UK Limited. Here's a quick explanation of what that means for our customers. ESENDEX SUPPORT. HOW CAN WE HELP YOU TODAY? Get support for Esendex Products. SMS Surveys. Get help in gathering more data from your audience in a non-intrusive and engaging way.INTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
SCHEDULING MESSAGES IN ECHO Scheduling Messages in Echo. It can be quite useful to plan your messages to send later, for example a marketing campaign over a bank holiday weekend when no one will be in your office to perform a send. BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Improve customer communication. Communicate with your customers using their preferred channel, message and time. Speak with our business communication specialists today. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. VIRTUAL MOBILE NUMBER It’s your virtual number. It’s unique. You will be the only one using your number, so you can use it on any advertising that you do. This unique number is also ideal because it can be stored in the recipient’s phone, this way they will always know where the messagehas come from.
BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN Amy Robinson. Hi, I’m Amy, Senior Brand Development Manager at Esendex, with a background in digital and international marketing. I love everything to do with digital technology and improving communication between brands and their customers. HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. MESSAGE STATUS MEANINGS The message status you can see in Sent items describes what happened to the message. Status Explanation Delivered The Recipient's handsetor in some cases
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Improve customer communication. Communicate with your customers using their preferred channel, message and time. Speak with our business communication specialists today. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER It’s your virtual number. It’s unique. You will be the only one using your number, so you can use it on any advertising that you do. This unique number is also ideal because it can be stored in the recipient’s phone, this way they will always know where the messagehas come from.
HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN Amy Robinson. Hi, I’m Amy, Senior Brand Development Manager at Esendex, with a background in digital and international marketing. I love everything to do with digital technology and improving communication between brands and their customers. MESSAGE STATUS MEANINGS The message status you can see in Sent items describes what happened to the message. Status Explanation Delivered The Recipient's handsetor in some cases
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship INTRODUCING ECHO FOR EMAILPRICING | ESENDEX
SMS, Voice, Web & Mobile pricing from as little as 2.5p. Trial our service for free today - no catches, no credit card, no contract andno commitment.
MOBILE COMMUNICATIONS BLOG Esendex have recently collaborated with Just, the UK's first integrator for litigation and enforcement, to explore the ways that businesses who adapt to the "new normal" created by the pandemic can find new opportunities in the area of debt collection. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER It’s your virtual number. It’s unique. You will be the only one using your number, so you can use it on any advertising that you do. This unique number is also ideal because it can be stored in the recipient’s phone, this way they will always know where the messagehas come from.
PC SMS - SEND AND RECEIVE SMS FROM YOUR COMPUTER - ESENDEX With our SMS web platform, you can send and received SMS straight from your PC. Create multiple users so your team can send text messages from their desk, making messaging customers easier. MOBILE COMMUNICATIONS BLOG The Esendex blog provides insight into messaging technology along with tips and guides on how to improve customer engagement and keep customers satisfied. ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. 5 DIGIT SMS SHORT CODES FOR TEXT REPLIES SMS Short Codes. The killer options. Short Codes can be used for promotions, enquiries, surveys, mobile coupons and more.The memorable nature of an SMS Short Code offers an easy way for customers and prospects to contact you instantly. WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Users of Rich Communication Services (RCS) are set to more than double between now and 2025 – from 1.2 billion in 2020, to 3.9 billion by 2025 (Juniper Research).INTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN The creation of a BCP needs careful consideration in order to create something that addresses your individual business’ needs. However, the below steps should offer you an indication of where to get started and what to include when creating a business continuity plan. 1. Identify the scope of the plan. Define the purpose and scope of theplan.
MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of INTRODUCING ECHO FOR EMAILINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN The creation of a BCP needs careful consideration in order to create something that addresses your individual business’ needs. However, the below steps should offer you an indication of where to get started and what to include when creating a business continuity plan. 1. Identify the scope of the plan. Define the purpose and scope of theplan.
MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot of INTRODUCING ECHO FOR EMAILINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship MOBILE COMMUNICATIONS BLOG Esendex have recently collaborated with Just, the UK's first integrator for litigation and enforcement, to explore the ways that businesses who adapt to the "new normal" created by the pandemic can find new opportunities in the area of debt collection.PRICING | ESENDEX
SMS, Voice, Web & Mobile pricing from as little as 2.5p. Trial our service for free today - no catches, no credit card, no contract andno commitment.
SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. PRICING - MONTHLY PACKAGES Save money by subscribing to our monthly bundles. Get access to SMS, Rich Messaging and SMS Surveys for just £60 a month. Or if you're looking for dedicated account management and a bespoke solution then consider the Solutions package. PC SMS - SEND AND RECEIVE SMS FROM YOUR COMPUTER - ESENDEX Send SMS straight from your computer with our simple online SMS platform, Echo. Our self-serve option will have you sending in seconds. Upload your contacts, write your message then send straight away or schedule for later! Whether you want to communicate with your customers, staff or suppliers, our online SMS service is guaranteed tosave you
MOBILE COMMUNICATIONS BLOG Products. SMS Send and receive SMS online; integrate SMS into apps & software.; Rich Messaging Create richer, more interactive conversations with your customers.; Voice Customisable IVRs and outbound voice services; Mobile Journeys Mobile-first experiences for payments, promotions & data capture; Email Fully managed transactional email which integrates with other channels MOBILE COMMUNICATIONS BLOG The Esendex blog provides insight into messaging technology along with tips and guides on how to improve customer engagement and keep customers satisfied. 5 DIGIT SMS SHORT CODES FOR TEXT REPLIES FreeText Short Code. Our ‘FreeText’ service allows respondents to your marketing campaign to text in for FREE. Using FreeText removes the worry about the cost of sending the message for respondents and therefore, helps to increase response rates. “We wanted a solution that could quickly help fans tell us of troublemakers in confidenceand
MOBILE COMMUNICATIONS BLOG Mobile World Congress 2017 saw well in excess of 100,000 visitors descending into Barcelona, intent WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Delivery and read receipts: RCS will allow you to see if the recipient has opened and read the message. Currently we know that 94% of all text messages are opened, but with RCS we will be able delve deeper into the analytics and see the read rate. Verified sender: RCS will help eradicate fraud with verified sender. BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION 21 April 2020. Debt Collection, mobile collections. We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business can win, and demonstrates outstanding success in innovation. Our Mobile Collections BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN The creation of a BCP needs careful consideration in order to create something that addresses your individual business’ needs. However, the below steps should offer you an indication of where to get started and what to include when creating a business continuity plan. 1. Identify the scope of the plan. Define the purpose and scope of theplan.
MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of this HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot ofMEMORABLE PASSWORDS
A correctly entered password can see you accessing your emails, contacting family and friends on the other side of the world and monitoring or transferring your hard-earned money in seconds. An incorrect password entry can see you denied access. The doors that XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION 21 April 2020. Debt Collection, mobile collections. We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business can win, and demonstrates outstanding success in innovation. Our Mobile Collections BEST PRACTICE GUIDE: CREATING A BUSINESS CONTINUITY PLAN The creation of a BCP needs careful consideration in order to create something that addresses your individual business’ needs. However, the below steps should offer you an indication of where to get started and what to include when creating a business continuity plan. 1. Identify the scope of the plan. Define the purpose and scope of theplan.
MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of this HOW DOES THE GDPR AFFECT DEBT COLLECTION AGENCIES The debt collection industry is already heavily regulated, for obvious reasons. But there’s a new guideline being introduced by the ICO from 25th May 2018 which adds another very important consideration to the list of your internal business costs and priorities.. What is the GDPR? It’s the General Data Protection Regulation, and replaces the Data Protection Act of 1998, although a lot ofMEMORABLE PASSWORDS
A correctly entered password can see you accessing your emails, contacting family and friends on the other side of the world and monitoring or transferring your hard-earned money in seconds. An incorrect password entry can see you denied access. The doors that XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
MOBILE COMMUNICATIONS BLOG Esendex have recently collaborated with Just, the UK's first integrator for litigation and enforcement, to explore the ways that businesses who adapt to the "new normal" created by the pandemic can find new opportunities in the area of debt collection. SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate Zendesk to send SMS triggers when various events occur through the life-cycle of your support tickets. Use SMS to build up new and existing contact relationships directly from your Goldmine interface. Sending an SMS from Outlook is as simple as sending an email with Esendex’s SMS over email platform.EMAIL TO SMS
Echo for Email is a service that allows you to send SMS directly from your email account. It’s ideal for those who use email as their primary communication channel. Echo for Email. The killer features. Email to SMS made simple. SMS powered tech using your existing email MOBILE COMMUNICATIONS BLOG The Esendex blog provides insight into messaging technology along with tips and guides on how to improve customer engagement and keep customers satisfied. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. CUSTOMER SATISFACTION Collect customer feedback. Customer Satisfaction. 73% of consumers will recommend a brand to others if they’ve had a good experience, so it’s important to measure satisfaction at key touch points throughout your customers’ journey. From the onboarding process, to product satisfaction, to closing a support case, regulate your requests by using our API to send reviews out automatically. ESENDEX IS PART OF COMMIFY GROUP Esendex is part of a group of business messaging service providers called Commify. To simplify our legal structure, we renamed Esendex Limited to Commify UK Limited on 31st January 2019 with Companies House. At that point, Esendex became a trading name of Commify UK Limited. This has had no impact on the services our customers receiveor the
MOBILE COMMUNICATIONS BLOG Mobile World Congress 2017 saw well in excess of 100,000 visitors descending into Barcelona, intent WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Delivery and read receipts: RCS will allow you to see if the recipient has opened and read the message. Currently we know that 94% of all text messages are opened, but with RCS we will be able delve deeper into the analytics and see the read rate. Verified sender: RCS will help eradicate fraud with verified sender. SCHEDULING MESSAGES IN ECHO Schedule message will let you pick a date and time to send the message. Clicking in the Date field will present a calendar pop up which can easily be used to select the date of the send. Then enter the time you want the message to be sent in 24h, so 23:05. Check that the Timezone is correct, else your messages will be sent at adifferent time.
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate Zendesk to send SMS triggers when various events occur through the life-cycle of your support tickets. Use SMS to build up new and existing contact relationships directly from your Goldmine interface. Sending an SMS from Outlook is as simple as sending an email with Esendex’s SMS over email platform. MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of thisINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate Zendesk to send SMS triggers when various events occur through the life-cycle of your support tickets. Use SMS to build up new and existing contact relationships directly from your Goldmine interface. Sending an SMS from Outlook is as simple as sending an email with Esendex’s SMS over email platform. MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of thisINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
PRICING | ESENDEX
SMS, Voice, Web & Mobile pricing from as little as 2.5p. Trial our service for free today - no catches, no credit card, no contract andno commitment.
PRICING - MONTHLY PACKAGES Save money by subscribing to our monthly bundles. Get access to SMS, Rich Messaging and SMS Surveys for just £60 a month. Or if you're looking for dedicated account management and a bespoke solution then consider the Solutions package. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out JOIN OUR MULTICHANNEL SMS RESELLER PROGRAMME Designed to help businesses quickly and easily offer a wider range of products and multichannel workflows (including SMS, Voice, and Mobile Journeys). We’ll work with you to use your own customer facing portal, which will be powered by the Esendex engine, creating your own SMS reseller business. Dedicated support team and Account Manager. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. COLLECT INSTANT FEEDBACK WITH SMS SURVEYS Our SMS Surveys are a great way to collect employee feedback. By targeting their mobile devices staff can carry out surveys at any time with no need to be in the office. You’ll then be able analyse the results, and make the changes required to make sure your staff are happy. Event planning. SMS Surveys provide an innovative way forbusinesses
ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION 21 April 2020. Debt Collection, mobile collections. We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business can win, and demonstrates outstanding success in innovation. Our Mobile Collections MOBILE COMMUNICATIONS BLOG Products. SMS Send and receive SMS online; integrate SMS into apps & software.; Rich Messaging Create richer, more interactive conversations with your customers.; Voice Customisable IVRs and outbound voice services; Mobile Journeys Mobile-first experiences for payments, promotions & data capture; Email Fully managed transactional email which integrates with other channels WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING It offers a more streamlined solution for both parties. When comparing RCS to SMS, you can compare the functionality of WhatsApp and SMS. On WhatsApp you can send images and videos, and you can do that via RCS, too. You can also send what are called ‘rich cards’ – things like QR codes, bar codes, e-tickets – and call-to-action buttons TEXT MESSAGES FOR COUNCIL TAX REMINDERS WITH BHCC The Benefits. In the cases of customers who were in arrears for council tax repayment, BHCC noticed the following in the early months of adoption: In February 2016, 194 text reminders were sent with 66% of customers paying. In April 2016, 430 text reminders were sent with 47% of customers paying. In May 2016, 408 text reminders were sentwith
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate Zendesk to send SMS triggers when various events occur through the life-cycle of your support tickets. Use SMS to build up new and existing contact relationships directly from your Goldmine interface. Sending an SMS from Outlook is as simple as sending an email with Esendex’s SMS over email platform. MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of thisINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIES Software Partners / Integrations. The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations. Learn More. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate Zendesk to send SMS triggers when various events occur through the life-cycle of your support tickets. Use SMS to build up new and existing contact relationships directly from your Goldmine interface. Sending an SMS from Outlook is as simple as sending an email with Esendex’s SMS over email platform. MESSAGE STATUS MEANINGS Message Status Meanings. The message status you can see in Sent items describes what happened to the message. Status. Explanation. Delivered. The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. Sent. The message has been sent to the network but not delivered to thehandset as yet.
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number. You generally don’t need to worry about adding the 00 prefix as our system will take care of thisINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationship INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
PRICING | ESENDEX
SMS, Voice, Web & Mobile pricing from as little as 2.5p. Trial our service for free today - no catches, no credit card, no contract andno commitment.
PRICING - MONTHLY PACKAGES Save money by subscribing to our monthly bundles. Get access to SMS, Rich Messaging and SMS Surveys for just £60 a month. Or if you're looking for dedicated account management and a bespoke solution then consider the Solutions package. VIRTUAL MOBILE NUMBER VMNs. You should have one. Receive SMS. Directly into your SMS account. A VMN (Virtual Mobile number) is an 11 digit number that allows you to receive SMS directly back to your. SMS account. Encourage two-way communication. Simple. A Virtual Mobile Number encourages your customers, staff and other stakeholders to reply to messages you send out ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION 21 April 2020. Debt Collection, mobile collections. We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business can win, and demonstrates outstanding success in innovation. Our Mobile Collections JOIN OUR MULTICHANNEL SMS RESELLER PROGRAMME Designed to help businesses quickly and easily offer a wider range of products and multichannel workflows (including SMS, Voice, and Mobile Journeys). We’ll work with you to use your own customer facing portal, which will be powered by the Esendex engine, creating your own SMS reseller business. Dedicated support team and Account Manager. AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. COLLECT INSTANT FEEDBACK WITH SMS SURVEYS Our SMS Surveys are a great way to collect employee feedback. By targeting their mobile devices staff can carry out surveys at any time with no need to be in the office. You’ll then be able analyse the results, and make the changes required to make sure your staff are happy. Event planning. SMS Surveys provide an innovative way forbusinesses
MOBILE COMMUNICATIONS BLOG Products. SMS Send and receive SMS online; integrate SMS into apps & software.; Rich Messaging Create richer, more interactive conversations with your customers.; Voice Customisable IVRs and outbound voice services; Mobile Journeys Mobile-first experiences for payments, promotions & data capture; Email Fully managed transactional email which integrates with other channels WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING It offers a more streamlined solution for both parties. When comparing RCS to SMS, you can compare the functionality of WhatsApp and SMS. On WhatsApp you can send images and videos, and you can do that via RCS, too. You can also send what are called ‘rich cards’ – things like QR codes, bar codes, e-tickets – and call-to-action buttons TEXT MESSAGES FOR COUNCIL TAX REMINDERS WITH BHCC The Benefits. In the cases of customers who were in arrears for council tax repayment, BHCC noticed the following in the early months of adoption: In February 2016, 194 text reminders were sent with 66% of customers paying. In April 2016, 430 text reminders were sent with 47% of customers paying. In May 2016, 408 text reminders were sentwith
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIESESENDEX SMS Improve customer communication. Communicate with your customers using their preferred channel, message and time. Speak with our business communication specialists today. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate our secure and reliable platform to automatically send SMS through more than 500 third party software applications including Magento, Shopify & Zendesk - ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. MESSAGE STATUS MEANINGS The message status you can see in Sent items describes what happened to the message. Status Explanation Delivered The Recipient's handsetor in some cases
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationshipINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
BUSINESS COMMUNICATION SPECIALISTS. APIS FOR SMS, WHATSAPPFINANCIAL SERVICESRETAILHEALTHCAREUTILITIESSOFTWARE PARTNERSLOCAL AUTHORITIESESENDEX SMS Improve customer communication. Communicate with your customers using their preferred channel, message and time. Speak with our business communication specialists today. SMS SOLUTIONS FOR CUSTOMER MESSAGING SMS for effective communication with customers and staff. SMS is the most reliable messaging channel, with a 95% open rate; it’s not surprising that it’s favoured by businesses across a wide range of industries from healthcare and finance, to utilities and retail. SMS PLUGINS & SMS SOFTWARE INTEGRATION GUIDES Integrate our secure and reliable platform to automatically send SMS through more than 500 third party software applications including Magento, Shopify & Zendesk - ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. MESSAGE STATUS MEANINGS The message status you can see in Sent items describes what happened to the message. Status Explanation Delivered The Recipient's handsetor in some cases
SENDING INTERNATIONAL SMS Sending International SMS. If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. XRM CONSULTANCY OPENS UP MICROSOFT’S CRM TO SMS XRM Consultancy is a UK-based company that specialises in building custom business applications and products on the Microsoft Dynamics CRM platform. Their latest product provides users of Microsoft Dynamics CRM 2011 to send SMS messages directly from within CRM. The SMS messages are stored as activities and are viewable from a contact’s (or any other entity with an activity relationshipINTRODUCING ECHO
Introducing Echo. Echo is an easy to use, powerful Web SMS service to send and receive SMS online. Echo has a straightforward and intuitive user interface so you can be sending and receiving SMS messages withinminutes.
INTRODUCING ECHO FOR EMAIL ADVANCED FAILED MESSAGE CODES If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages. ErrorNumber 0 Error No
PRICING | ESENDEX
SMS, Voice, Web & Mobile pricing from as little as 2.5p. Trial our service for free today - no catches, no credit card, no contract andno commitment.
PRICING - MONTHLY PACKAGES Save money by subscribing to our monthly bundles. Get access to SMS, Rich Messaging and SMS Surveys for just £60 a month. Or if you're looking for dedicated account management and a bespoke solution then consider the Solutions package.CONTACT ESENDEX
Products. SMS Send and receive SMS online; integrate SMS into apps & software.; Rich Messaging Create richer, more interactive conversations with your customers.; Voice Customisable IVRs and outbound voice services; Mobile Journeys Mobile-first experiences for payments, promotions & data capture; Email Fully managed transactional email which integrates with other channels ESENDEX WINS THE QUEEN’S AWARD FOR ENTERPRISE: INNOVATION The results have been spectacular. For our first Mobile Collections customer, npower, who worked brilliantly with us to refine the solution, 19% of customers approached made a payment, compared to 4% with the previous workflow.Of these, 82% were for the full amount owed. It’s highly cost effective: for another customer, a single campaign cost £152, and it recovered a total of £44,776. VIRTUAL MOBILE NUMBER It’s your virtual number. It’s unique. You will be the only one using your number, so you can use it on any advertising that you do. This unique number is also ideal because it can be stored in the recipient’s phone, this way they will always know where the messagehas come from.
AVERAGE OPEN RATE OF SMS What is the average open rate of SMS? In the UK SMS is still considered to be one of the most effective forms of business communication, with an impressive 95% open rate.. With existing stats of this nature being somewhat outdated, we decided to commission our own research into the open rate of SMS.We placed a pop-up survey on our UK, Irish, French, Spanish and Australian websites. JOIN OUR MULTICHANNEL SMS RESELLER PROGRAMME The Esendex Reseller Programme gives you the power to offer a continuously evolving range of mobile-focused communication channels, which provide faster digital engagement, added business value for your customers, and the opportunity for you to generate bigger revenues. MOBILE COMMUNICATIONS BLOG The Esendex blog provides insight into messaging technology along with tips and guides on how to improve customer engagement and keep customers satisfied. MOBILE COMMUNICATIONS BLOG Mobile World Congress 2017 saw well in excess of 100,000 visitors descending into Barcelona, intent WHAT IS THE DIFFERENCE BETWEEN SMS AND RCS MESSAGING Users of Rich Communication Services (RCS) are set to more than double between now and 2025 – from 1.2 billion in 2020, to 3.9 billion by 2025 (Juniper Research).__
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THE FUTURE OF BUSINESS MESSAGING 97% of your customers have a smartphone, giving you an unparalleled opportunity to engage with them on a device that almost never leaves their side. We’re here to help you tap into the TRUE potential ofmobile messaging.
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TRUSTED BY OVER 45,000 COMPANIES WORLDWIDE THE RIGHT MESSAGING SOLUTIONS FOR YOUR BUSINESSFINANCE
PAYMENTS & COLLECTIONS Ethical debt collection has never been more important; to stay afloat, companies need to get paid, but many customers are vulnerable and need an individual approach. Our award winning Mobile Collections platform helps you strike the right balance.Learn More
APIs
OMNICHANNEL CUSTOMER SERVICE Customers want to communicate with brands on their preferred channels: WhatsApp, SMS, RCS. And brands want to be able to manage all of their customer interactions in one place. Our omnichannel chat platform canhelp.
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SURVEYS & FEEDBACK
CUSTOMER SATISFACTION Customer feedback is essential to ensuring that you retain customers and develop your products / services in a way that builds loyalty to your business. Mobile-first strategies solicit significantly more feedback – helping you make better decisions.Learn More
NOTIFICATIONS
CUSTOMER NOTIFICATIONS & REMINDERS You can reduce the cost of missed appointments, increase customer loyalty, and lower your service costs by implementing a mobile-first customer notification programme. Options range from simple but effective SMS to two-way rich communication.Learn More
STAFF COMMUNICATION
INTERNAL COMMUNICATIONS From taking the effort and expense out of staff rostering, to measuring employee engagement, a mobile-first approach to internal communication delivers greater response rates than email or phonecalls.
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SOLUTIONS
SOFTWARE PARTNERS / INTEGRATIONS The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations.Learn More
MOBILE MESSAGING IN YOUR INDUSTRYFINANCIAL
SERVICES
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PRODUCTS FOR A RANGE OF USE CASESSEND & RECEIVE SMS
SMS
Esendex offers the most reliable and secure business SMS solutions available, delivered via our easy to use platform, email-to-SMS, or our feature-rich API.Learn More
THE EVOLUTION OF SMSRICH MESSAGING
Rich messaging is next-gen SMS. Platforms like RCS and WhatsApp create richer, more interactive conversations between a brand and itscustomers.
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INTERACTIVE VOICE SOLUTIONSVOICE
Connect with your customers using our intelligent Call Menu and Routing system, payment-enabled IVRs and outbound Voice solutions.Learn More
ONLINE CUSTOMER JOURNEYSMOBILE & WEB
Capture and engage customers & staff anytime, anywhere. Promote products, gather feedback, take payments and more, all via mobile.Learn More
SMARTER TRIGGERED EMAILSTRANSACTIONAL EMAIL
Managed email service which works well as part of a multichannel communication strategy. Includes dynamic PDF attachments.Learn More
COMMUNICATION STRATEGIESMANAGED SERVICES
We work across multiple channels and integrate with most software packages. We build solutions that meet all of your needs, quickly andaffordably.
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CASE STUDIES
UTILITIES
INCREASING FINAL DEBT PAYMENT FROM 4% TO 19% FOR UTILITY PROVIDERNPOWER
npower’s criteria for friendly, fair and non-intrusive customer contact, coupled with Esendex’s experience in delivering mobile-first collection strategies, has delivered excellent results.Read Case Study
FINANCE
PROMOTING RESPONSIBLE LENDING FOR CROWNSAVERS CREDIT UNION Crownsavers wanted to reach customers at a time where people often over-spend – around Christmas – to encourage _responsible_ borrowing. They utilised Esendex’s rich messaging platform to build trust and improve engagement.Read Case Study
HEALTHCARE
COLLECTING THREE TIMES MORE PATIENT DATA WITH MOBILE JOURNEYS Healthcare provider HealthHarmonie wanted a more effective way to gain customer feedback so that they could improve the service they provide to patients. A combination of SMS and a bespoke mobile journeydelivered results.
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UTILITIES
INCREASING CUSTOMER ENGAGEMENT FROM 2% TO 40% FOR HEATING SOLUTIONSPROVIDER VAILLANT
Vaillant wanted to reduce their reliance on costly and ineffective printed letters and phone calls, and increase their two-way interaction with customers. Here’s what rich messaging delivered.Read Case Study
WHY CHOOSE ESENDEX
JOIN THE TRUSTED EUROPEAN LEADER IN BUSINESS COMMUNICATIONS.ISO 27001
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5 STAR REVIEWS
We’re rated ‘Excellent’ for our service and support. EASY INTEGRATION WITH YOUR SOFTWARE With sample code, documentation and hints and tips, you can be sending via our API in no time. EASY TO USE WEB PLATFORM Send and receive SMS online and transform the way your businesscommunicates.
REAL-TIME COMMUNICATION WITH OUR API We commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds. MULTICHANNEL CAPABILITIES Combine our Voice, SMS, Email, Mobile & Web products to build the perfect solution for your business. DETAILED REPORTING CAPABILITIES Analyse the results you receive and discover how to get better responses and feedback. UNLIMITED TECHNICAL SUPPORT Customer support is available 24 hours a day, 7 days a week.CUSTOMER REVIEWS
I’ve worked with Esendex in the last 3 companies I’ve been employed in. Each company had different requirements and set ups and Esendex were able to accommodate their needs in all three. Always get a prompt response from the team. Always willing to help. The platforms are very user friendly.DEBBIE
Esendex are a brilliant company to work with. We have utilised their services for over 6 years. Within this time they have been more than helpful. They have recently developed a bespoke mobile journey for ourcontractors to use.
Esendex and the team are an invaluable resource to our company. We would not have any hesitations recommending them.AINE
Used Esendex now for about 6 years and they have always given my company excellent service, may it always continue. I have recommended to at least 10 companies and some have taken up and continue to use the service.WILLIAM
ADDITIONAL RESOURCES TO EXPLORE THE LATEST FROM OUR BLOG* Esendex
news
CELEBRATING 20 YEARS OF MAKING BUSINESS COMMUNICATIONS BETTER! Esendex is 20 years old! Since 2001, we’ve delivered high-quality business SMS services for our customers, adding international offices and new services to keep delighting our customers.Read More
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HOW TO MAKE THE MOST OF THE EURO 2020 BUZZ Euro 2020 is expected to deliver a global live audience of over 5 billion viewers, here we detail a few related campaign ideas for businesses to engage with their customers, capitalising on the buzz surrounding the event.Read More
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Retail
BOOSTING IN-STORE FOOTFALL: HOW DIGITAL COMMUNICATIONS CAN HELP With a footfall increase of 225% since nonessential stores reopened, it’s clear brick-and-mortar still holds a key position in the retail sector. See how your business can enhance the in-store customerexperience.
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