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CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
MY HOME PROPERTY SEARCH What is My Home you ask? My Home is a brand new online tool that replaces Your Property Online (YPO) and gives you the information you need for your property. We’re rolling this out in phases and we’ll email you when your new My Home account is ready to activate. As we’ve just launched, there are plenty of updates and new features toWELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 HOW DO I SIGN UP FOR MY ONLINE FIRSTPORT ACCOUNT? Signing up for an online account gives you instant access to your property management information 24/7. It’s our free, quick and easy way for you to stay in touch with us, receive important updates and news about your home, track maintenance works updates, view your statements and balance and register for e HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. HOW CAN I GET A PROPERTY TRANSFER PACK For Management Information pack requests please email our Property Transfer Department using the following email addresses. If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contact FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
MY HOME PROPERTY SEARCH What is My Home you ask? My Home is a brand new online tool that replaces Your Property Online (YPO) and gives you the information you need for your property. We’re rolling this out in phases and we’ll email you when your new My Home account is ready to activate. As we’ve just launched, there are plenty of updates and new features toWELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 HOW DO I SIGN UP FOR MY ONLINE FIRSTPORT ACCOUNT? Signing up for an online account gives you instant access to your property management information 24/7. It’s our free, quick and easy way for you to stay in touch with us, receive important updates and news about your home, track maintenance works updates, view your statements and balance and register for e HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. HOW CAN I GET A PROPERTY TRANSFER PACK For Management Information pack requests please email our Property Transfer Department using the following email addresses. If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contact MY HOME PROPERTY SEARCH What is My Home you ask? My Home is a brand new online tool that replaces Your Property Online (YPO) and gives you the information you need for your property. We’re rolling this out in phases and we’ll email you when your new My Home account is ready to activate. As we’ve just launched, there are plenty of updates and new features toCUSTOMER SERVICES
Toggle item. 0333 321 4045. Mon – Fri // 8am to 8pm; Sat 9am to 12pm. FirstPort Bespoke Property Services. Marlborough House. Wigmore Lane. Luton. Beds. LU2 9EX. SEARCH FOR A RETIREMENT HOME Retirement Homesearch. We're the UK's number one retirement property sales specialist with a vast selection of properties to satisfy customers’ individual needs. Buying and selling an independent living retirement property is a specialist task because everybody has a unique set of circumstances. We deal with owner-occupiers,investors, often
FIRSTPORT PROPERTY SERVICES FirstPort Retirement Property Services. People who have worked hard all their life want to live free from the stress of maintaining their property. We’ve been managing people’s homes for over 30 years, specialising in retirement properties. In that time, our knowledge and skills have grown, as has our understanding of people’s needs. CONTRACTORS & SUPPLIERS From 25 May 2018, the terms set out attached come into force between you and FirstPort to coincide with the taking effect of the General Data Protection Regulation (2016/679) (“GDPR”). These will also apply to any sub-contractors. Read our New Contractual Commitments. Naturally, where necessary, we employ contractors and suppliers towork
LIVING IN A MANAGED DEVELOPMENT: AN EASY GUIDE 4 | firstport.co.uk Living in a managed development: An easy guide | 5 FirstPort is the UK’s largest residential Property Manager. We understand that a residential property is more than just bricks and mortar to the people who live there. FIRSTPORT TERMINOLOGY EXPLAINED Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms and definitions: 1. Staff Employment – The full costs of any staff we employ locally who work exclusively for your development, such as Development Managers, concierges, handymen and cleaners. PROPERTY MANAGEMENT IN SCOTLAND Step 1 – Get together and talk with your neighbours and fellow owners. If you all feel your Property Factor could do better, then make the decision to change. Your Deed of Conditions will advise you what you need to do next – as these are unique to your development. Step 2 – You contact FirstPort HOW DO I SIGN UP FOR MY ONLINE FIRSTPORT ACCOUNT? Signing up for an online account gives you instant access to your property management information 24/7. It’s our free, quick and easy way for you to stay in touch with us, receive important updates and news about your home, track maintenance works updates, view your statements and balance and register for ePLANNED MAINTENANCE
Planned Maintenance. This area of our site is currently undergoing planned maintenance and is due back online soon. If you have an urgent enquiry, please contact our customer services by clicking here. We apologise for any inconvenience. FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
WELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
MAKING ALTERATIONS TO A FIRSTPORT PROPERTY If you would like to alter your property in any way, you will firstly need to check your lease to see if this is permitted. Your lease will also advise on what kinds of alterations are acceptable and who needs to provide consent for the alterations to take place. Our specialist alterations and pets consent team are here to help you interpret HOW CAN I GET A PROPERTY TRANSFER PACK For Management Information pack requests please email our Property Transfer Department using the following email addresses. If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contact PROPERTY MANAGEMENT NEWS The UK’s largest residential property manager, FirstPort was delighted to welcome over 65 staff and customers to the official opening of their new Halesowen office. Special guest, former West Bromwich Albion and England football player, Tony Brown delighted the audience with tales about his monumental career. FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
WELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
MAKING ALTERATIONS TO A FIRSTPORT PROPERTY If you would like to alter your property in any way, you will firstly need to check your lease to see if this is permitted. Your lease will also advise on what kinds of alterations are acceptable and who needs to provide consent for the alterations to take place. Our specialist alterations and pets consent team are here to help you interpret HOW CAN I GET A PROPERTY TRANSFER PACK For Management Information pack requests please email our Property Transfer Department using the following email addresses. If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contact PROPERTY MANAGEMENT NEWS The UK’s largest residential property manager, FirstPort was delighted to welcome over 65 staff and customers to the official opening of their new Halesowen office. Special guest, former West Bromwich Albion and England football player, Tony Brown delighted the audience with tales about his monumental career. CONTRACTORS & SUPPLIERS From 25 May 2018, the terms set out attached come into force between you and FirstPort to coincide with the taking effect of the General Data Protection Regulation (2016/679) (“GDPR”). These will also apply to any sub-contractors. Read our New Contractual Commitments. Naturally, where necessary, we employ contractors and suppliers towork
FIRSTPORT TERMINOLOGY EXPLAINED Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms and definitions: 1. Staff Employment – The full costs of any staff we employ locally who work exclusively for your development, such as Development Managers, concierges, handymen and cleaners. LIVING IN A MANAGED DEVELOPMENT: AN EASY GUIDE 4 | firstport.co.uk Living in a managed development: An easy guide | 5 FirstPort is the UK’s largest residential Property Manager. We understand that a residential property is more than just bricks and mortar to the people who live there. FIRSTPORT DEVELOPMENT AT INGRESS PARK 23 April 2021. Ingress Park is a beautiful development on the banks of the Thames, in Greenhithe, Kent, consisting of; houses in village street scenes, apartments with views out over the water and a listed Victorian Abbey fronted by a stately boulevard and vast expanses ofgreen.
MAKING ALTERATIONS TO A FIRSTPORT PROPERTY If you would like to alter your property in any way, you will firstly need to check your lease to see if this is permitted. Your lease will also advise on what kinds of alterations are acceptable and who needs to provide consent for the alterations to take place. Our specialist alterations and pets consent team are here to help you interpret PROPERTY MANAGEMENT NEWS The UK’s largest residential property manager, FirstPort was delighted to welcome over 65 staff and customers to the official opening of their new Halesowen office. Special guest, former West Bromwich Albion and England football player, Tony Brown delighted the audience with tales about his monumental career. FIRSTPORT ACQUIRES BARRATT RESIDENTIAL ASSET MANAGEMENT FirstPort has today announced the acquisition of Barratt Residential Asset Management (BRAM), Barratt London’s property management company. FirstPort Chief Executive Nigel Howell said: “We are delighted to be welcoming Barratt London’s 11,000 customers whose homes are cared for by BRAM, as well as BRAM’s 200 employees toFirstPort.
FIRSTPORT COMPLETES ACQUISITION OF MAINSTAY GROUP FirstPort’s acquisition of Mainstay completes to form strengthened property management group. Following the news in June that FirstPort was to join forces with fellow property and asset manager, Mainstay Group, the businesses have today confirmed that this has now been approved by the Financial Conduct Authority and the transaction hascompleted.
NEW REGIONAL MANAGER FOR LARGE & COMPLEX DEVELOPMENTS 30 May 2019. Cihan Gokensel joins FirstPort as Regional Manager for Large & Complex Developments. Based within property management company FirstPort’s eastern region, Cihan will be leading a team of Development and Property Managers from Essex to Greater London.PLANNED MAINTENANCE
Planned Maintenance. This area of our site is currently undergoing planned maintenance and is due back online soon. If you have an urgent enquiry, please contact our customer services by clicking here. We apologise for any inconvenience. FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
CUSTOMER SERVICES
Toggle item. 0333 321 4045. Mon – Fri // 8am to 8pm; Sat 9am to 12pm. FirstPort Bespoke Property Services. Marlborough House. Wigmore Lane. Luton. Beds. LU2 9EX.WELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. CONTRACTORS & SUPPLIERS From 25 May 2018, the terms set out attached come into force between you and FirstPort to coincide with the taking effect of the General Data Protection Regulation (2016/679) (“GDPR”). These will also apply to any sub-contractors. Read our New Contractual Commitments. Naturally, where necessary, we employ contractors and suppliers towork
FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. HOW CAN I GET A PROPERTY TRANSFER PACK For Management Information pack requests please email our Property Transfer Department using the following email addresses. If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contact FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
CUSTOMER SERVICES
Toggle item. 0333 321 4045. Mon – Fri // 8am to 8pm; Sat 9am to 12pm. FirstPort Bespoke Property Services. Marlborough House. Wigmore Lane. Luton. Beds. LU2 9EX.WELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. CONTRACTORS & SUPPLIERS From 25 May 2018, the terms set out attached come into force between you and FirstPort to coincide with the taking effect of the General Data Protection Regulation (2016/679) (“GDPR”). These will also apply to any sub-contractors. Read our New Contractual Commitments. Naturally, where necessary, we employ contractors and suppliers towork
FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. HOW CAN I GET A PROPERTY TRANSFER PACK For Management Information pack requests please email our Property Transfer Department using the following email addresses. If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contactCUSTOMER SERVICES
Toggle item. 0333 321 4045. Mon – Fri // 8am to 8pm; Sat 9am to 12pm. FirstPort Bespoke Property Services. Marlborough House. Wigmore Lane. Luton. Beds. LU2 9EX. MY HOME PROPERTY SEARCH What is My Home you ask? My Home is a brand new online tool that replaces Your Property Online (YPO) and gives you the information you need for your property. We’re rolling this out in phases and we’ll email you when your new My Home account is ready to activate. As we’ve just launched, there are plenty of updates and new features to CORONAVIRUS (COVID-19) ADVICE FOR FIRSTPORT RESIDENTS For customer services, please contact us as follows. If your query is not urgent, please consider emailing the team instead on the appropriate address below and we’ll get back to you as soon as possible: Property Services: help@firstport.co.uk or 0333 321 4080. Bespoke: firstport.bespokehelp@firstport.co.uk or 0333 321 4045. FIRSTPORT PROPERTY SERVICES FirstPort Retirement Property Services. People who have worked hard all their life want to live free from the stress of maintaining their property. We’ve been managing people’s homes for over 30 years, specialising in retirement properties. In that time, our knowledge and skills have grown, as has our understanding of people’s needs. PROPERTY MANAGEMENT IN SCOTLAND Step 1 – Get together and talk with your neighbours and fellow owners. If you all feel your Property Factor could do better, then make the decision to change. Your Deed of Conditions will advise you what you need to do next – as these are unique to your development. Step 2 – You contact FirstPort FIRSTPORT TERMINOLOGY EXPLAINED Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms and definitions: 1. Staff Employment – The full costs of any staff we employ locally who work exclusively for your development, such as Development Managers, concierges, handymen and cleaners.ANNOUNCEMENT
12 July 2019. FirstPort has today announced Equistone Partners Europe Limited (“Equistone”) as their new investors. Following this change of ownership, FirstPort’s incumbent management team will remain invested in the business and continue to pursue the same customer-focused strategy.PURCHASE TO PAY
Purchase to pay. Welcome to the supplier support page for FirstPort’s Purchase to Pay (P2P) system, powered by Coupa. At FirstPort, we deal with over £150 million of service charge expenditure each year, dealing with over 7,000 suppliers across 3,900 developments. Therefore, our processes must be right, that’s why we introduced “Purchase HOW DO I SIGN UP FOR MY ONLINE FIRSTPORT ACCOUNT? Signing up for an online account gives you instant access to your property management information 24/7. It’s our free, quick and easy way for you to stay in touch with us, receive important updates and news about your home, track maintenance works updates, view your statements and balance and register for e CARING FOR THE PLACES PEOPLE CALL HOME contents 02 we’re firstport 04 we’re great at what we do 06 our portfolio 10 what we do 10 property management 12 asset management 14 white labelling 18 consultancy 20 sales & lettings 22 insurance 26 technology & data 28 creating communities 30 environmental, social & governance 32 how we do it FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
WELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 FIRSTPORT TERMINOLOGY EXPLAINED Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms and definitions: 1. Staff Employment – The full costs of any staff we employ locally who work exclusively for your development, such as Development Managers, concierges, handymen and cleaners. HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. LEASEHOLDERS' Q&A ON BUILDING & FIRE SAFETY (EWS1) In February 2021, the Government announced a new long-term low interest loan scheme is to be introduced for leaseholders in buildings under 18m / four – six storeys in height, to pay for cladding removal (where needed). Any repayments will be capped at £50 a month. MAKING ALTERATIONS TO A FIRSTPORT PROPERTY If you would like to alter your property in any way, you will firstly need to check your lease to see if this is permitted. Your lease will also advise on what kinds of alterations are acceptable and who needs to provide consent for the alterations to take place. Our specialist alterations and pets consent team are here to help you interpret PROPERTY MANAGEMENT NEWS The UK’s largest residential property manager, FirstPort was delighted to welcome over 65 staff and customers to the official opening of their new Halesowen office. Special guest, former West Bromwich Albion and England football player, Tony Brown delighted the audience with tales about his monumental career. FIRSTPORT PROPERTY MANAGEMENT SERVICES Since FirstPort began managing Bezier Apartments, their team has been proactive in meeting owners, addressing maintenance issues, resolving long-standing concerns and planning for the future. I now feel that our building is in very good hands and would absolutely recommend them as a property manager. I have been a Landlord at Radius Apartments MY HOME LANDING PAGE In just a few clicks, swipes or taps you’ll have online accessto everything you need to make life a breeze. Keep a close eye on your account balance and payment schedule. Keep a close eye on your account balance and payment schedule. Gain instant access to all your important documents. Hear about FirstPort visits, on-site events andupcoming
WELCOME TO MY HOME
Welcome to My Home. Forgotten your password? Activate your account. If you have incorrectly entered your username/password 5 times or more, your account will be locked and you will receive a reset password link to your registered email. Document icon. Created with Sketch. Stay up to date with the latest activity on your development. icon/repair. FIRSTPORT COMPLETES ACQUISITION OF CHAMONIX ESTATES FirstPort completes acquisition of Chamonix Estates. FirstPort, the leading residential property service provider, has today announced the acquisition of the residential management arm of Chamonix Estates. This will see Chamonix’s property management division joining FirstPort. Nigel Howell, CEO of FirstPort, commented: “I amdelighted to
HOW DO I MAKE A PAYMENT TO FIRSTPORT? Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development. FirstPort Retirement Property Services – Tel: 0333 321 4051. FirstPort Property Services Scotland – Tel: 0333 321 4077. FirstPort Property Services – Tel: 0333 321 4080. FirstPort Bespoke Property Services – Tel: 0333 FIRSTPORT TERMINOLOGY EXPLAINED Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms and definitions: 1. Staff Employment – The full costs of any staff we employ locally who work exclusively for your development, such as Development Managers, concierges, handymen and cleaners. HOW DO FIRSTPORT HANDLE COMPLAINTS? Alternatively, you can contact the Customer Services team of the FirstPort business that manages your development. If you prefer, you can ask us to review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible. LEASEHOLDERS' Q&A ON BUILDING & FIRE SAFETY (EWS1) In February 2021, the Government announced a new long-term low interest loan scheme is to be introduced for leaseholders in buildings under 18m / four – six storeys in height, to pay for cladding removal (where needed). Any repayments will be capped at £50 a month. MAKING ALTERATIONS TO A FIRSTPORT PROPERTY If you would like to alter your property in any way, you will firstly need to check your lease to see if this is permitted. Your lease will also advise on what kinds of alterations are acceptable and who needs to provide consent for the alterations to take place. Our specialist alterations and pets consent team are here to help you interpret PROPERTY MANAGEMENT NEWS The UK’s largest residential property manager, FirstPort was delighted to welcome over 65 staff and customers to the official opening of their new Halesowen office. Special guest, former West Bromwich Albion and England football player, Tony Brown delighted the audience with tales about his monumental career.CONTACT FIRSTPORT
Contact us. Includes help articles and contacts for our property, lettings and insurance services. Includes details of how you can follow our complaints procedure. Includes contact details for those buying, selling or moving to a FirstPort managed property. Start theconversation with
MY HOME PROPERTY SEARCH What is My Home you ask? My Home is a brand new online tool that replaces Your Property Online (YPO) and gives you the information you need for your property. We’re rolling this out in phases and we’ll email you when your new My Home account is ready to activate. As we’ve just launched, there are plenty of updates and new features to CONTRACTORS & SUPPLIERS From 25 May 2018, the terms set out attached come into force between you and FirstPort to coincide with the taking effect of the General Data Protection Regulation (2016/679) (“GDPR”). These will also apply to any sub-contractors. Read our New Contractual Commitments. Naturally, where necessary, we employ contractors and suppliers towork
FIRSTPORT TERMINOLOGY EXPLAINED Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms and definitions: 1. Staff Employment – The full costs of any staff we employ locally who work exclusively for your development, such as Development Managers, concierges, handymen and cleaners. MAKING ALTERATIONS TO A FIRSTPORT PROPERTY If you would like to alter your property in any way, you will firstly need to check your lease to see if this is permitted. Your lease will also advise on what kinds of alterations are acceptable and who needs to provide consent for the alterations to take place. Our specialist alterations and pets consent team are here to help you interpret SUBLETTING A FIRSTPORT PROPERTY If you would like to let your property, you will firstly need to check your lease to see if this is permitted at the estate or development where you live. Our specialist sublet consent team is here to help you interpret your lease and ensure requirements are complied with. To contact our sublet consent team, please complete the online form on PROPERTY MANAGEMENT NEWS The UK’s largest residential property manager, FirstPort was delighted to welcome over 65 staff and customers to the official opening of their new Halesowen office. Special guest, former West Bromwich Albion and England football player, Tony Brown delighted the audience with tales about his monumental career. TOP TEN TIPS FOR WRITING YOUR CV You could break down your CV with the use of heads and bullet points. Ensure you have all the relevant information on your CV, this includes your contact details, personal profile, key skills, education and any relevant qualifications, employment history/ work experience. If you want to add additional sections, you can also include your hobbies NEW REGIONAL MANAGER FOR LARGE & COMPLEX DEVELOPMENTS 30 May 2019. Cihan Gokensel joins FirstPort as Regional Manager for Large & Complex Developments. Based within property management company FirstPort’s eastern region, Cihan will be leading a team of Development and Property Managers from Essex to Greater London.PLANNED MAINTENANCE
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YOUR PROPERTY MANAGEMENT COMPANY From big jobs to small ones, we’re here to help you.See more
OUR BUILDING SAFETY FUND NO-PROFIT PLEDGE We will only recover our costs, and we will not make a profit on the work we do to support our customers impacted by the Government’s non-ACM cladding replacement fund.See more
HOW WE CARE FOR YOUR HOME There are few things as important as the place you call home.See more
THE RESIDENT DIRECTOR SURVEY An in-depth study of Resident Directors’ expectations andexperiences.
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YOUR PROPERTY MANAGEMENT COMPANY From big jobs to small ones, we’re here to help you.See more
OUR BUILDING SAFETY FUND NO-PROFIT PLEDGE We will only recover our costs, and we will not make a profit on the work we do to support our customers impacted by the Government’s non-ACM cladding replacement fund.See more
HOW WE CARE FOR YOUR HOME There are few things as important as the place you call home.See more
THE RESIDENT DIRECTOR SURVEY An in-depth study of Resident Directors’ expectations andexperiences.
See more
YOUR PROPERTY MANAGEMENT COMPANY From big jobs to small ones, we’re here to help you.See more
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* How do I get a new key or key fob? * What is a service charge and why do I have to pay it? * How are we doing? Please leave us a review * How do you let me know how my Service charge has been spent? * How do I sign up for my online account? * How can I make a payment? * How do I update my account details? * What is the property ombudsman service? * How do you prepare the budgets for my service charges? * Who looks after your lifts?ABOUT FIRSTPORT
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Award-winning residential property management that’s built aroundyour home.
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Property management and asset services that ensure customers feel safe and happy in their homes.*
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Thinking green, acting locally… Residential property management that’s built around your home. THE RESIDENT DIRECTOR SURVEY 2021 An in-depth study of RESIDENT DIRECTORS’ EXPECTATIONS ANDEXPERIENCES
58%
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> I have been a Landlord at Radius Apartments from day one. The > communications with FirstPort is on a professional level and the > teamwork and service are outstanding. I am well supported by > FirstPort as a company as is the development as a whole.>
> Costa Costa • Radius Apartments > Since FirstPort began managing Bezier Apartments, their team has > been proactive in meeting owners, addressing maintenance issues, > resolving long-standing concerns and planning for the future. I now > feel that our building is in very good hands and would absolutely > recommend them as a property manager.>
> Deborah Holton • Bezier Apartments > I have been a Landlord at Radius Apartments from day one. The > communications with FirstPort is on a professional level and the > teamwork and service are outstanding. I am well supported by > FirstPort as a company as is the development as a whole.>
> Costa Costa • Radius Apartments > Since FirstPort began managing Bezier Apartments, their team has > been proactive in meeting owners, addressing maintenance issues, > resolving long-standing concerns and planning for the future. I now > feel that our building is in very good hands and would absolutely > recommend them as a property manager.>
> Deborah Holton • Bezier Apartments > I have been a Landlord at Radius Apartments from day one. The > communications with FirstPort is on a professional level and the > teamwork and service are outstanding. I am well supported by > FirstPort as a company as is the development as a whole.>
> Costa Costa • Radius Apartments* 1
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