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PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 76%National average: 77% 88% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointmentPRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
87% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 79%National average: 65% 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment. Local (CCG) average: 90%National average: 85% 91% of respondents describe their overall experience of this GP practice asGP PATIENT SURVEY
Object moved to here.GP PATIENT
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing a HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 76%National average: 77% 88% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointmentPRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
87% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 79%National average: 65% 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment. Local (CCG) average: 90%National average: 85% 91% of respondents describe their overall experience of this GP practice asGP PATIENT SURVEY
Object moved to here.GP PATIENT
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 76%National average: 77% 88% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointmentPRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phoneGP PATIENT SURVEY
Using the ‘patient experiences’ and compare tool you can also select different respondent groups of patients (e.g. male and female, different ages) using the drop down menus. Use the analysis tool to create charts and tables, study the survey data by different patient groups (e.g. men vs. women) and to compare how different groups ofpeople
PRACTICE OVERVIEW
87% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 79%National average: 65% 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment. Local (CCG) average: 90%National average: 85% 91% of respondents describe their overall experience of this GP practice asPRACTICE OVERVIEW
87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 73%National average: 77% 96% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointmentPRACTICE OVERVIEW
76% of respondents were satisfied with the type of appointment they were offered. Local (CCG) average: 68%National average: 73% 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 73%National average: 77% 87% of respondents felt the healthcare professional recognised orPRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 91% of respondents describe their experience of making an appointment as good. Local (CCG) average: 63%National average: 65% 89% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 61%National average: 63%GP PATIENT SURVEY
See how your GP practice is doing: explore the results of The GP Patient Survey, an independent patient experience survey run by Ipsos MORI on behalf of NHS England. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aPRACTICE OVERVIEW
80% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 53%National average: 45% 95% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 72%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE OVERVIEW
89% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 81%National average: 65% 75% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 73%National average: 63% 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointmentPRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phone GPPS 2020 TECHNICAL ANNEX Ipsos MORI | GPPS 2020 Technical Annex 6 GPPS Year 14 | Version 2 | PUBLIC | This work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252,and with the Ipsos
PRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aPRACTICE OVERVIEW
80% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 53%National average: 45% 95% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 72%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE OVERVIEW
89% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 81%National average: 65% 75% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 73%National average: 63% 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointmentPRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phone GPPS 2020 TECHNICAL ANNEX Ipsos MORI | GPPS 2020 Technical Annex 6 GPPS Year 14 | Version 2 | PUBLIC | This work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252,and with the Ipsos
PRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.PRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.GP PATIENT SURVEY
Using the ‘patient experiences’ and compare tool you can also select different respondent groups of patients (e.g. male and female, different ages) using the drop down menus. Use the analysis tool to create charts and tables, study the survey data by different patient groups (e.g. men vs. women) and to compare how different groups ofpeople
PRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE OVERVIEW
89% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 81%National average: 65% 75% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 73%National average: 63% 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointment NHS ENGLAND AND IPSOS MORI Ipsos MORI | GP Patient Survey: Questionnaire redevelopment appendices 1 Time Agenda Item 11:00 Welcome: NHS England AIMS: Gain shared understanding within the group as to the purpose of the workshop – provide an overview of ideas on how things will be changing within thesurvey and what
YOUR VIEWS CAN HELP IMPROVE LOCAL GP AND HEALTH SERVICES Your views can help improve local GP and health services Some patients registered at this GP practice will soon be invited to take part in anational
JOB NUMBER ; TITLE OF DOCUMENT : DRAFT STATUS 1 page 5 Please turn overF YOUR STATE OF HEALTH TODAY Q34 By placing an 8 in one box in each group below, please indicate which statementsbest describe
SLIDE 1WEB VIEW
Author: Sylvie.Hobden Created Date: 04/19/2012 04:10:37 Title: Slide 1 Keywords: PowerPoint potx Template Ipsos MORI Last modified by:svc_MRDD Company
A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers. HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodGP PATIENT SURVEY
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers. HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodGP PATIENT SURVEY
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.GP PATIENT SURVEY
Find out more about the survey and how it is used. Use our FAQ page to find out more information about the survey.. See a copy of the questionnaire. The questionnaire is availableCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers.PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%GP PATIENT SURVEY
Using the ‘patient experiences’ and compare tool you can also select different respondent groups of patients (e.g. male and female, different ages) using the drop down menus. Use the analysis tool to create charts and tables, study the survey data by different patient groups (e.g. men vs. women) and to compare how different groups ofpeople
PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodPRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 78%National average: 65% 95% of respondents describe their experience of making an appointment as good. Local (CCG) average: 77%National average: 65% 66% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 54%National average: 45%PRACTICE OVERVIEW
76% of respondents were satisfied with the type of appointment they were offered. Local (CCG) average: 68%National average: 73% 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 73%National average: 77% 87% of respondents felt the healthcare professional recognised orGP PATIENT SURVEY
Object moved to here. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers. HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodGP PATIENT SURVEY
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers. HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodGP PATIENT SURVEY
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.GP PATIENT SURVEY
Find out more about the survey and how it is used. Use our FAQ page to find out more information about the survey.. See a copy of the questionnaire. The questionnaire is availableCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers.PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%GP PATIENT SURVEY
Using the ‘patient experiences’ and compare tool you can also select different respondent groups of patients (e.g. male and female, different ages) using the drop down menus. Use the analysis tool to create charts and tables, study the survey data by different patient groups (e.g. men vs. women) and to compare how different groups ofpeople
PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodPRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 78%National average: 65% 95% of respondents describe their experience of making an appointment as good. Local (CCG) average: 77%National average: 65% 66% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 54%National average: 45%PRACTICE OVERVIEW
76% of respondents were satisfied with the type of appointment they were offered. Local (CCG) average: 68%National average: 73% 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 73%National average: 77% 87% of respondents felt the healthcare professional recognised orGP PATIENT SURVEY
Object moved to here. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers. HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodGP PATIENT SURVEY
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers. HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 86%National average: 89% 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 71%National average: 77% 79% of respondents describe their overall experience of this GP practice as goodPRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodGP PATIENT SURVEY
Object moved to here. FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.GP PATIENT SURVEY
Find out more about the survey and how it is used. Use our FAQ page to find out more information about the survey.. See a copy of the questionnaire. The questionnaire is availableCASE STUDIES
Case Studies. Following the presentation of the 2018 GP Patient Survey data received at the NHS England sustainability and transformation partnership (STP) away day (March 2019) it was agreed that the new data presented a compelling evidence base for carer commissioners to review current provision for both young and young adult carers.PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 69%National average: 65% 78% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 65%National average: 63% 80% of respondents describe their experience of making an appointment as good. Local (CCG) average: 70%National average: 65%GP PATIENT SURVEY
Using the ‘patient experiences’ and compare tool you can also select different respondent groups of patients (e.g. male and female, different ages) using the drop down menus. Use the analysis tool to create charts and tables, study the survey data by different patient groups (e.g. men vs. women) and to compare how different groups ofpeople
PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodPRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 78%National average: 65% 95% of respondents describe their experience of making an appointment as good. Local (CCG) average: 77%National average: 65% 66% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 54%National average: 45%PRACTICE OVERVIEW
76% of respondents were satisfied with the type of appointment they were offered. Local (CCG) average: 68%National average: 73% 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s). Local (CCG) average: 73%National average: 77% 87% of respondents felt the healthcare professional recognised orGP PATIENT SURVEY
Object moved to here. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aPRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
98% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 64%National average: 65% 94% of respondents describe their experience of making an appointment as good. Local (CCG) average: 63%National average: 65% 90% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 60%National average: 63% HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 78%National average: 65% 95% of respondents describe their experience of making an appointment as good. Local (CCG) average: 77%National average: 65% 66% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 54%National average: 45%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phone GPPS 2020 TECHNICAL ANNEX Ipsos MORI | GPPS 2020 Technical Annex 6 GPPS Year 14 | Version 2 | PUBLIC | This work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252,and with the Ipsos
YOUR VIEWS CAN HELP IMPROVE LOCAL GP AND HEALTH SERVICES Your views can help improve local GP and health services Some patients registered at this GP practice will soon be invited to take part in anational
SLIDE 1WEB VIEW
Author: Sylvie.Hobden Created Date: 04/19/2012 04:10:37 Title: Slide 1 Keywords: PowerPoint potx Template Ipsos MORI Last modified by: HayleyLepps
FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter. A GUIDE FOR GENERAL PRACTICES A Guide For General Practices ( ) Mary Carter is a researcher at the University of Exeter. She has worked with healthcare staff and patients in establishing aPRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
98% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 64%National average: 65% 94% of respondents describe their experience of making an appointment as good. Local (CCG) average: 63%National average: 65% 90% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 60%National average: 63% HEADLINE FINDINGS: JULY 2020 Awareness and use of online services: Making an appointment: 50% 48% Overall experience of GP practice: The majority of patients had a good overall experience of their GP practicePRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 78%National average: 65% 95% of respondents describe their experience of making an appointment as good. Local (CCG) average: 77%National average: 65% 66% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 54%National average: 45%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phone GPPS 2020 TECHNICAL ANNEX Ipsos MORI | GPPS 2020 Technical Annex 6 GPPS Year 14 | Version 2 | PUBLIC | This work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252,and with the Ipsos
YOUR VIEWS CAN HELP IMPROVE LOCAL GP AND HEALTH SERVICES Your views can help improve local GP and health services Some patients registered at this GP practice will soon be invited to take part in anational
SLIDE 1WEB VIEW
Author: Sylvie.Hobden Created Date: 04/19/2012 04:10:37 Title: Slide 1 Keywords: PowerPoint potx Template Ipsos MORI Last modified by: HayleyLepps
FILL IN THE SURVEY ONLINE WWW.GP-PATIENT.CO.UK. :PASSWORD page 5 Please turn over F Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.PRACTICE OVERVIEW
88% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 66%National average: 65% 85% of respondents describe their experience of making an appointment as good. Local (CCG) average: 66%National average: 65% 81% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 62%National average: 63%PRACTICE OVERVIEW
98% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 64%National average: 65% 94% of respondents describe their experience of making an appointment as good. Local (CCG) average: 63%National average: 65% 90% of respondents are satisfied with the general practice appointment times available. Local (CCG) average: 60%National average: 63%PRACTICE OVERVIEW
99% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 78%National average: 65% 95% of respondents describe their experience of making an appointment as good. Local (CCG) average: 77%National average: 65% 66% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 54%National average: 45%PRACTICE OVERVIEW
92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. Local (CCG) average: 91%National average: 88% 93% of respondents find the receptionists at this GP practice helpful. Local (CCG) average: 92%National average: 89% 78% of respondents find it easy to get through to this GP practice by phonePRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 67%National average: 65% 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment. Local (CCG) average: 61%National average: 60% 92% of respondents describe their experience of making an appointment as goodPRACTICE COMPARISON
Weighted data has been adjusted to show results as if all patients had responded. Unweighted data shows the actual results. Please note there are changes to the unweighted profile of patients responding to the survey which will impact on unweighted results from January 2016.PRACTICE OVERVIEW
92% of respondents find it easy to get through to this GP practice by phone. Local (CCG) average: 61%National average: 65% 59% of respondents usually get to see or speak to their preferred GP when they would like to. Local (CCG) average: 40%National average: 45% 74% of respondents describe their experience of making an appointment as good. Local (CCG) average: 60%National average: 65%GP PATIENT SURVEY
GP Patient Survey - Analysis Tool. The GP Patient Survey analysis tool has recently been updated. To allow us to continue to improve your experience, please email the survey team with any feedback. gppatientsurvey@ipsos.com.GP PATIENT SURVEY
Object moved to here.GP PATIENT SURVEY
See how your GP practice is doing: explore the results of The GP Patient Survey, an independent patient experience survey run by Ipsos MORI on behalf of NHS England.GP Patient Survey
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No thanks – continue GP PATIENT SURVEY 2018: SEEKING YOUR FEEDBACK ON POSSIBLE QUESTIONNAIRE CHANGES ------------------------- WHY IS THE QUESTIONNAIRE CHANGING? There are many changes currently being made to GP services. These changes are set out in the GP Forward View,
which outlines NHS England’s vision for primary care. These changes include, but are not limited to, offering appointments in extended hours, and providing new ways for people to access GP services. These changes will affect how patients and the public experience their local services, and as such we need to ensure that the GP Patient Survey (GPPS) remains relevant in this context, and continues to ask about the right things and in the right way. As a consequence, questions across the survey may be modified, removed or replaced. While we intend to retain questions that are widely used and which remain relevant where possible, it should be noted that wider changes to the questionnaire mean that we cannot be certain that data trends will bemaintained.
As this is a good opportunity to take stock, as well as anticipating changes to the ‘GP Access’ questions (Q1-Q20), we also anticipate considering other improvements to the survey. This will include the sections of the questionnaire that deal with ‘Managing your health,’ ‘Your state of health today,’ and ‘Planning your care’ (Q30-Q39). This is so that we can get a better understanding of how local care services are supporting patients to live well, particularly patients with long-term care needs. However, the questionnaire as a whole is under review, so please take this into account when providing feedback. In this context, GPPS data users are invited to give any comments they may have about proposed changes to the questionnaire.GIVE YOUR VIEWS
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