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BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
ARCHIVES | BRENT CHAPMAN Would your team or professional group like a free on-site tech talk on incident management?I deliver a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that I’m traveling to. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
Everybody wants to be a hero when there's an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
ARCHIVES | BRENT CHAPMAN Would your team or professional group like a free on-site tech talk on incident management?I deliver a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that I’m traveling to. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
Everybody wants to be a hero when there's an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.ANNOUNCEMENTS
Offering Incident Management Consulting and Training. by Brent Chapman | Nov 16, 2017 | Announcements. I’m pleased to announce the return of my consulting practice, Great Circle Associates, with a focus on helping organizations develop and strengthen their incident management capabilities. Service outages and other incidents are a fact of life. ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. ARCHIVES | BRENT CHAPMAN Would your team or professional group like a free on-site tech talk on incident management?I deliver a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that I’m traveling to. ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
BRENT CHAPMAN
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people HOW OFTEN SHOULD YOUR ENGINEERS BE ON CALL? In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
ARCHIVES | BRENT CHAPMAN Would your team or professional group like a free on-site tech talk on incident management?I deliver a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that I’m traveling to. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
Everybody wants to be a hero when there's an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
ARCHIVES | BRENT CHAPMAN Would your team or professional group like a free on-site tech talk on incident management?I deliver a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that I’m traveling to. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
Everybody wants to be a hero when there's an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.ANNOUNCEMENTS
Offering Incident Management Consulting and Training. by Brent Chapman | Nov 16, 2017 | Announcements. I’m pleased to announce the return of my consulting practice, Great Circle Associates, with a focus on helping organizations develop and strengthen their incident management capabilities. Service outages and other incidents are a fact of life. ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. ARCHIVES | BRENT CHAPMAN Would your team or professional group like a free on-site tech talk on incident management?I deliver a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that I’m traveling to. ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
BRENT CHAPMAN
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people HOW OFTEN SHOULD YOUR ENGINEERS BE ON CALL? In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week.BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week.ANNOUNCEMENTS
Offering Incident Management Consulting and Training. by Brent Chapman | Nov 16, 2017 | Announcements. I’m pleased to announce the return of my consulting practice, Great Circle Associates, with a focus on helping organizations develop and strengthen their incident management capabilities. Service outages and other incidents are a fact of life. ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.UNCATEGORIZED
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. ARCHIVES | BRENT CHAPMAN Speaking about Lessons from the Fire Department at BayLISA next Thu 3/15 in San Jose. by Brent Chapman | Mar 6, 2018 | Uncategorized. Come join me at next week’s BayLISA meeting in San Jose, as I’ll be speaking about Learning from the Fire Department: Experiences with Incident Command for IT.I’ll be sharing key lessons, along with a few war stories, from companies such as Google, Heroku WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people HOW OFTEN SHOULD YOUR ENGINEERS BE ON CALL? In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week.BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 peopleUNCATEGORIZED
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. ARCHIVES | BRENT CHAPMAN Speaking about Lessons from the Fire Department at BayLISA next Thu 3/15 in San Jose. by Brent Chapman | Mar 6, 2018 | Uncategorized. Come join me at next week’s BayLISA meeting in San Jose, as I’ll be speaking about Learning from the Fire Department: Experiences with Incident Command for IT.I’ll be sharing key lessons, along with a few war stories, from companies such as Google, Heroku ARCHIVES | BRENT CHAPMAN How often should your engineers be on call? by Brent Chapman | Apr 30, 2018 | Uncategorized. In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages perweek.
HOW OFTEN SHOULD YOUR ENGINEERS BE ON CALL? In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week.BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 peopleUNCATEGORIZED
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. ARCHIVES | BRENT CHAPMAN Speaking about Lessons from the Fire Department at BayLISA next Thu 3/15 in San Jose. by Brent Chapman | Mar 6, 2018 | Uncategorized. Come join me at next week’s BayLISA meeting in San Jose, as I’ll be speaking about Learning from the Fire Department: Experiences with Incident Command for IT.I’ll be sharing key lessons, along with a few war stories, from companies such as Google, Heroku HOW OFTEN SHOULD YOUR ENGINEERS BE ON CALL? In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages per week. ARCHIVES | BRENT CHAPMAN How often should your engineers be on call? by Brent Chapman | Apr 30, 2018 | Uncategorized. In one of the Slack channels that I frequent, someone recently asked what a reasonable duty cycle was, for engineers in a 24/7 on-call rotation with a single digit number of pages perweek.
WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
ANNOUNCEMENTS
Offering Incident Management Consulting and Training. by Brent Chapman | Nov 16, 2017 | Announcements. I’m pleased to announce the return of my consulting practice, Great Circle Associates, with a focus on helping organizations develop and strengthen their incident management capabilities. Service outages and other incidents are a fact of life. ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.UNCATEGORIZED
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! ARCHIVES | BRENT CHAPMAN Speaking about Lessons from the Fire Department at BayLISA next Thu 3/15 in San Jose. by Brent Chapman | Mar 6, 2018 | Uncategorized. Come join me at next week’s BayLISA meeting in San Jose, as I’ll be speaking about Learning from the Fire Department: Experiences with Incident Command for IT.I’ll be sharing key lessons, along with a few war stories, from companies such as Google, Heroku EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Everybody wants to be a hero when there's an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
BRENT CHAPMAN
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly andeffectively
MASTERING OUTAGES CLASS Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
SITE RELIABILITY ENGINEERING Brent Chapman. Brent Chapman is an expert at emergency management and at helping organizations prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). While Brent was part of the legendary SRE organization at Google, he created and launched the IncidentManagement at
INCIDENT MANAGEMENT
Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliability engineering (SRE). As a leader in Google’s legendary SRE organization, Brent convinced senior management of the need tostrengthen and
BLOG | BRENT CHAPMAN by Brent Chapman | Aug 1, 2018 | Uncategorized | 0 Comments. There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, and so forth. Individuals often fill multiple roles simultaneously, especially in the early stages of an incident; generally, this is OK, and FREE ON-SITE TECH TALKS ON INCIDENT MANAGEMENT Would your team or professional group like a free on-site tech talk on incident management? Brent delivers a limited number of these 1-hour talks every month to companies and user groups throughout the San Francisco Bay Area, as well as in other cities that he is travelingto.
HOW TO IMPROVE YOUR INCIDENT RESPONSE TIMES You can improve Time to Mitigate and Time to Resolve by alerting a broader swath of teams earlier in the response, and essentially “swarming” the response. That way, when your apps expert needs a database expert, or your database expert needs a storage expert, andso
WHAT’S THE MOST INTERESTING QUESTION IN A BLAMELESS “How did we get lucky?” I find that this is often the most interesting section of an incident postmortem. In other words, what might have happened, but didn’t? What could have happened, that would have been worse? Incidents often open your eyes to new and frightening possibilities that you hadn’t previously considered, and the postmortem is a good place to explore them. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people WHY IS IT IMPORTANT TO SEPARATE THE INCIDENT COMMANDER AND There are many roles in high-tech incident response, such as incident commander, tech lead, communications lead, subject matter expert, andso forth.
ANNOUNCEMENTS
Offering Incident Management Consulting and Training. by Brent Chapman | Nov 16, 2017 | Announcements. I’m pleased to announce the return of my consulting practice, Great Circle Associates, with a focus on helping organizations develop and strengthen their incident management capabilities. Service outages and other incidents are a fact of life. ARCHIVES | BRENT CHAPMAN Routine Emergencies. by Brent Chapman | Dec 5, 2017 | Uncategorized “Routine emergency” might seem like an oxymoron, but it’s a good description of effective incident management. We do our best to avoid emergencies, but we still have to be prepared to deal with them whenthey occur.
ARCHIVES | BRENT CHAPMAN Everybody wants to be a hero. by Brent Chapman | Jan 9, 2018 | Uncategorized. Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.UNCATEGORIZED
I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! ARCHIVES | BRENT CHAPMAN Speaking about Lessons from the Fire Department at BayLISA next Thu 3/15 in San Jose. by Brent Chapman | Mar 6, 2018 | Uncategorized. Come join me at next week’s BayLISA meeting in San Jose, as I’ll be speaking about Learning from the Fire Department: Experiences with Incident Command for IT.I’ll be sharing key lessons, along with a few war stories, from companies such as Google, Heroku EVERYBODY WANTS TO BE A HERO Everybody wants to be a hero when there’s an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers. SENIOR MANAGERS, STOP DISRUPTING YOUR TEAM’S INCIDENT “How do we keep senior managers from disrupting incident responses?” That audience question generated the strongest response last week at my workshop on Incident Command for IT at the fantastic USENIX SREcon18 Americas.. Senior management definitely has a critical role to play in incident response, but as soon as somebody asked that question, the room lit up; it seemed like all 200 people WHY DOES INCIDENT MANAGEMENT MATTER? I’ll be presenting a 3-hour workshop on incident management at the USENIX SREcon18 Americas conference in Silicon Valley on 27 March 2018:. Incident Command for IT—What We’ve Learned from the Fire Department. Don’t delay in registering for the conference; it has sold out each of the past several years, often before the Early Bird discount registration date arrives! WAS YOUR LAST OUTAGE LIKE APOLLO 13, OR MORE LIKE TITANIC Was your last outage a triumph, or a tragedy? Was it like Apollo 13, or more like Titanic?. Are you ready for your next outage? Are you prepared to respond quickly,BRENT CHAPMAN
Everybody wants to be a hero when there's an outage or similar service problem, swooping in to save the day with their knowledge, skill, and wisdom, and then reaping their reward of praise and adulation from management and peers.* Brent Chapman
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* Incident Management / Mastering Outages * — Open Enrollment Classes * — Free On-Site Tech Talks * Site Reliability Engineering* Blog
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* Join Our List
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Brent Chapman is an expert at emergency management, and at guiding organizations to prepare for and learn from emergencies, working from a strong background in IT infrastructure and site reliabilityengineering (SRE).
As a leader in Google’s legendary SRE organization , Brent convinced senior management of the need to strengthen and standardize the company’s incident management practices, and created the Incident Management at Google(IMAG) system
that is now used throughout the company. He also helped refine the Postmortems at Google (PMAG) system that the company uses to learn from incidents large and small. Brent brings a unique perspective to his work in IT, as a former air search and rescue pilot and incident commander, an emergency dispatcher and dispatch supervisor for major art & music festivals and events, and a Community Emergency Response Team (CERT) member andinstructor.
Throughout his career, Brent has designed, built, managed, and scaled IT infrastructure and teams for everything from embryonic startups to giants such as Google, Apple, and Netflix. He is the coauthor of the highly regarded O’Reilly book _Building Internet Firewalls_ , the developer of widely used open source software, and a popular speaker at conferences worldwide. He has worked with dozens of organizations both in Silicon Valley and around the world, as well as with a variety of non-profit and governmententities.
Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. Now, he shares that expertise worldwide with clients as the founder and principal of Great Circle Associates, Inc. His extensive experience enables him to quickly and effectively dive in, assess a situation, and deliver results.Incident Management
Site Reliability Engineering Outages and other IT emergencies are expensive in many different ways, including lost sales, lost productivity, damaged reputation, anddamaged morale.
I’M AN EXPERT IN SITE RELIABILITY ENGINEERING, which is about avoiding these problems in the first place. However, despite everyone’s best efforts, sometimes things still go wrong, so I SPECIALIZE IN INCIDENT MANAGEMENT, which is about resolving these problems quickly and effectively when they do occur. It’s essential to be prepared, and to learn from each incident so that you’re better prepared for next time. I can guide your organization to develop these critical incident management capabilities.Brent Chapman
Founder and Principal, Great Circle AssociatesJOIN OUR LIST
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