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HOME - HIGHER LOGIC USERS GROUPHOMECOMMUNITIESEVENTSBROWSEPARTICIPATEHELP Applies to: Online Community, Community Enterprise Join the Higher Logic Education Team for Distance Learning! This free distance learning training can be taken from your office or home -- Online Community Automation Rules Content Management System Microsites New Admin Experience Community Management Gamification Launching Marketingand
VANILLA FORUMS ACQUISITION Vanilla is a re-imagining of how community engagement should be done, and users love it. Kevin Boyce Chief Executive Officer, Higher Logic. “We have always been impressed with Vanilla’s commitment to innovation in engagement and their ability to serve key business use cases in the B2B and B2C space. Their success in the corporate market HOME - 2020 HIGHER LOGIC USERS GROUP ARCHIVE We're calling them Office Hours to start but this will be dedicated space & time for you to connect with other community & marketing experts. Maybe 5 people like this. Chris Beaton. Natallia Daniels. Sarah Lawler. Savanna Schaffer. Denise Webb. Director of Membership. ADVANCED IMAGE EDITOR Available in Communications Enterprise and Communications Professional, the Advanced Image Editor enables you to change the appearance of the images that you insert into your templates and include in your messages. SUPPORTED FILE TYPES & SIZES This article lists the file types that are supported for standard file uploads and those made via email.. Upload file notes. The Online Community product scans all files—standard file and email uploads—for malware and viruses. The Online Community product does not allow the uploading of some file types, such as .exe (executables), that historically harbor malicious content.HIGHER LOGIC API
Higher Logic API. The Higher Logic API provides organizations with programmatic access to Community data and functionality. ADD HYPERLINKS TO A LANDING PAGE Click the Hyperlink (#) icon. The menu changes to display a field where you can enter the hyperlink URL. Click the Check icon to insert the hyperlink. Hover over the hyperlinked text to view the target URL. NOTE: If you highlight any linked text, and then click the Hyperlink (#) icon again, you’ll remove the link from your Landing Page. THE MEMBER ENGAGEMENT SHOW The Member Engagement Show | Higher Logic. EPISODE 13 | 37:55 min. Making the Most of the iMIS/Higher Logic Integration. This week, Alex and and Heather are joined by Beth Arritt. Beth is the Product Marketing Manager at Higher Logic, and is here to discuss how to integrate your community with your marketing automation and yourdatabase.
SUPER FORUM
Super Forum - On-Demand | Higher Logic. Request a Demo →. In November, association industry leaders and seasoned community builders teamed up for a week of virtual discussions around member engagement. They shared secrets to a successful lapsed member campaign, lessons learned from virtual events, tips for writing member-centric messaging MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create vital connections with your members, customers, and employees, unlocking collective knowledge and engaging everyone in your community. Keep your users coming back with personalized, relevant experiences from onboarding to renewal, growing them from everyday users into brand heroes. Whatever stage you’re at, we can help youthrive
HOME - HIGHER LOGIC USERS GROUPHOMECOMMUNITIESEVENTSBROWSEPARTICIPATEHELP Applies to: Online Community, Community Enterprise Join the Higher Logic Education Team for Distance Learning! This free distance learning training can be taken from your office or home -- Online Community Automation Rules Content Management System Microsites New Admin Experience Community Management Gamification Launching Marketingand
VANILLA FORUMS ACQUISITION Vanilla is a re-imagining of how community engagement should be done, and users love it. Kevin Boyce Chief Executive Officer, Higher Logic. “We have always been impressed with Vanilla’s commitment to innovation in engagement and their ability to serve key business use cases in the B2B and B2C space. Their success in the corporate market HOME - 2020 HIGHER LOGIC USERS GROUP ARCHIVE We're calling them Office Hours to start but this will be dedicated space & time for you to connect with other community & marketing experts. Maybe 5 people like this. Chris Beaton. Natallia Daniels. Sarah Lawler. Savanna Schaffer. Denise Webb. Director of Membership. ADVANCED IMAGE EDITOR Available in Communications Enterprise and Communications Professional, the Advanced Image Editor enables you to change the appearance of the images that you insert into your templates and include in your messages. SUPPORTED FILE TYPES & SIZES This article lists the file types that are supported for standard file uploads and those made via email.. Upload file notes. The Online Community product scans all files—standard file and email uploads—for malware and viruses. The Online Community product does not allow the uploading of some file types, such as .exe (executables), that historically harbor malicious content.HIGHER LOGIC API
Higher Logic API. The Higher Logic API provides organizations with programmatic access to Community data and functionality. ADD HYPERLINKS TO A LANDING PAGE Click the Hyperlink (#) icon. The menu changes to display a field where you can enter the hyperlink URL. Click the Check icon to insert the hyperlink. Hover over the hyperlinked text to view the target URL. NOTE: If you highlight any linked text, and then click the Hyperlink (#) icon again, you’ll remove the link from your Landing Page. THE MEMBER ENGAGEMENT SHOW The Member Engagement Show | Higher Logic. EPISODE 13 | 37:55 min. Making the Most of the iMIS/Higher Logic Integration. This week, Alex and and Heather are joined by Beth Arritt. Beth is the Product Marketing Manager at Higher Logic, and is here to discuss how to integrate your community with your marketing automation and yourdatabase.
SUPER FORUM
Super Forum - On-Demand | Higher Logic. Request a Demo →. In November, association industry leaders and seasoned community builders teamed up for a week of virtual discussions around member engagement. They shared secrets to a successful lapsed member campaign, lessons learned from virtual events, tips for writing member-centric messaging CUSTOMER COMMUNITY PLATFORM Meet your community needs with Community Enterprise. We’ll help you deliver that strong customer community experience. “Higher Logic combines simple CMS tools with oodles of data-driven content personalization capabilities. The possibilities are limitless for crafting a smart-relevant online community experience. Smart, savvypeople, too!”.
HIGHER LOGIC ACQUIRES VANILLA TO EXPAND ITS ENGAGEMENT Arlington, VA – May 4, 2021 – Higher Logic, the industry-leading engagement platform, announced today its acquisition of Vanilla, a Canadian cloud-based community software company. This acquisition brings together market-leading platforms in the association and corporate markets to serve more customers than any other communitysolution.
A 5-STEP FRAMEWORK FOR A SUCCESSFUL MEMBER DATA PROJECT Only 20% of analytics projects will ever actually generate business outcomes.. Ouch. That’s why creating a robust plan for your association’s data projects is so important. If you know me, you know I’m a complete data nerd. EVENT MANAGEMENT SOFTWARE Engage your audience beyond your event start and end time. With an online network, attendees can connect with industry leaders before, during, and after your event. “ Higher Logic has such an easy-to-use event management system right within the community platform. I can create an event, send an invite, and execute so easily. RESOURCE CENTER OVERVIEW The Higher Logic Admin interfaces feature a Resource Center that has several modules that serve as an access point to a variety of helpful content and links. Let's look at how to access Resource Center and then dive into its modules. Resource Center basics THE 3 PILLARS OF ONLINE COMMUNITY ENGAGEMENT You’ll see tips, case studies, checklists, and more – but there’s no magic wand. Yet. So stick to these three, solid pillars for building an engaging community destination. Laura Coscarelli. Senior Community Strategist. Laura Coscarelli is a Senior Community Strategist at Higher Logic. With 10 years of previous experience as acommunity
MANAGE AND CREATE CAMPAIGNS Campaigns let you create a variety of messages, such as membership-renewal reminders, welcome messages, and birthday and anniversary greetings. These SUPPORTED FILE TYPES & SIZES This article lists the file types that are supported for standard file uploads and those made via email.. Upload file notes. The Online Community product scans all files—standard file and email uploads—for malware and viruses. The Online Community product does not allow the uploading of some file types, such as .exe (executables), that historically harbor malicious content. TARGETING IN MESSAGES In Mailing Designer 2 (MD2), navigate to Options tab > Envelope. Check the Use Targeted Subjects box. This expands the page to reveal the Targeted Subject Lines heading. Click Edit to add a target group for your targeted subject line. Click the plusMOBILE APPS
Can’t find what you’re looking for? Create a Case Email SupportCall Support
MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create Your Thriving Online Community. A hoppin’ online community is the foundation of a strong engagement strategy. Connect your people, give them the right resources, unlock the creativity of the group, andmost importantly?
11 ELEMENTS OF A WINNING MEMBER ENGAGEMENT STRATEGY If you’re involved in community management, you’ve likely heard of the 90-9-1 principle.The numbers represent speculated percentages of online engagement, with 90 percent of participants only viewing content, 9 percent responding to content, and 1 percent actively participating in the creation of 8 IRRESISTIBLE MEMBER BENEFITS FOR ASSOCIATIONS TO OFFER As we head into 2021 and anticipate another year of virtual working, you’re probably looking for new ways to drive member value and engagement to support member retention and member acquisition.. The effectiveness of your association’s growth strategy depends on your organization’s willingness to adapt, innovate, and implement data-backed solutions that produce maximum member WHAT MAKES LYFT DIFFERENT The sharing economy is big these days, with new companies popping up — and fading away — almost daily. And there’s big money to be made, both for the companies providing the platform and for the people using them — think of Uber and Getaround for transportation, AirBNB for accommodations and LendingClub for loans.ADMIN SETUP
POLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively.MANAGE RIBBONS
Field Description; Ribbon Image: Select the desired Ribbon image from this menu. The available images are pulled from the Manage Ribbon Background Images area. The recommended size for Ribbons is 250px wide by 40px tall; the recommended size for Badges is 250px wide by 200pxtall.
FIX TEXT CUTOFF ERRORS (MS OUTLOOK 2013 & 2016) If you've ever created a mailing and tested it in Outlook 2013's or 2016's desktop platforms, you might have come across a story that looks similar to the one below. Notice that the left side of tSUPER FORUM
Discover tips to effectively engage members, help your association become more member-centric, and build retention and loyalty in yourmember base.
IMIS INTEGRATION OVERVIEW (COMMUNICATIONS PROFESSIONAL The iMIS integration has many useful standard features that will help you work better and more effectively. NOTE: Refer to Supporting documentation, below, to download the latest iMIS-Bridge-Setup-Guide, which will walk you through the implementation process. The iMIS integration is the only integration actively supported by ASI. MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create Your Thriving Online Community. A hoppin’ online community is the foundation of a strong engagement strategy. Connect your people, give them the right resources, unlock the creativity of the group, andmost importantly?
11 ELEMENTS OF A WINNING MEMBER ENGAGEMENT STRATEGY If you’re involved in community management, you’ve likely heard of the 90-9-1 principle.The numbers represent speculated percentages of online engagement, with 90 percent of participants only viewing content, 9 percent responding to content, and 1 percent actively participating in the creation of 8 IRRESISTIBLE MEMBER BENEFITS FOR ASSOCIATIONS TO OFFER As we head into 2021 and anticipate another year of virtual working, you’re probably looking for new ways to drive member value and engagement to support member retention and member acquisition.. The effectiveness of your association’s growth strategy depends on your organization’s willingness to adapt, innovate, and implement data-backed solutions that produce maximum member WHAT MAKES LYFT DIFFERENT The sharing economy is big these days, with new companies popping up — and fading away — almost daily. And there’s big money to be made, both for the companies providing the platform and for the people using them — think of Uber and Getaround for transportation, AirBNB for accommodations and LendingClub for loans.ADMIN SETUP
POLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively.MANAGE RIBBONS
Field Description; Ribbon Image: Select the desired Ribbon image from this menu. The available images are pulled from the Manage Ribbon Background Images area. The recommended size for Ribbons is 250px wide by 40px tall; the recommended size for Badges is 250px wide by 200pxtall.
FIX TEXT CUTOFF ERRORS (MS OUTLOOK 2013 & 2016) If you've ever created a mailing and tested it in Outlook 2013's or 2016's desktop platforms, you might have come across a story that looks similar to the one below. Notice that the left side of tSUPER FORUM
Discover tips to effectively engage members, help your association become more member-centric, and build retention and loyalty in yourmember base.
IMIS INTEGRATION OVERVIEW (COMMUNICATIONS PROFESSIONAL The iMIS integration has many useful standard features that will help you work better and more effectively. NOTE: Refer to Supporting documentation, below, to download the latest iMIS-Bridge-Setup-Guide, which will walk you through the implementation process. The iMIS integration is the only integration actively supported by ASI. A 5-STEP FRAMEWORK FOR A SUCCESSFUL MEMBER DATA PROJECT Only 20% of analytics projects will ever actually generate business outcomes.. Ouch. That’s why creating a robust plan for your association’s data projects is so important. If you know me, you know I’m a complete data nerd. HIGHER LOGIC ACQUIRES VANILLA TO EXPAND ITS ENGAGEMENT Higher Logic Acquires Vanilla to Expand Its Engagement Solutions for Customers Together the two will serve the global Association and Corporate markets with unmatched community solutions. MANAGE AND CREATE CAMPAIGNS Campaigns let you create a variety of messages, such as membership-renewal reminders, welcome messages, and birthday and anniversary greetings. These 13 TIPS TO SEND EMAILS YOUR ASSOCIATION MEMBERS WILL OPEN With Higher Logic’s email marketing automation software, you can build an email campaign using our prebuilt email campaign templates.Plus, they’re designed just for associations. The Advanced Starter Kits give you the recommended campaign flow (like how many emails to send and when) along with sample content you can adapt. USER GROUPS: WHY THEY EXIST & HOW TO START YOURS User groups are once again becoming a central part of business’ customer relationship strategies. For many companies, user groups havelong been a
ADMIN SETUP
In this article, you'll learn various settings and features that Communications Professional Admin users should take advantage of during their marketing automation journey. System Settings In ONLINE COMMUNITIES IN 2020: 28 KEY FACTS + STATISTICS TO Online community stats from The State of Community Management 2020, an annual report by The Community Roundtable, covering ROI, use cases,and engagement.
WEBINAR: 2021 STATE OF COMMUNITY MANAGEMENT 1919 North Lynn Street, Suite 500, Arlington, VA 22209. Tel: (202) 360-4402. Fax: (866) 533-0428. Contact SupportLOGIN OR REGISTER
1919 North Lynn Street, Suite 500, Arlington, VA 22209. Tel: (202) 360-4402. Fax: (866) 533-0428. Contact SupportPOLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively. MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create vital connections with your members, customers, and employees, unlocking collective knowledge and engaging everyone in your community. Keep your users coming back with personalized, relevant experiences from onboarding to renewal, growing them from everyday users into brand heroes. Whatever stage you’re at, we can help youthrive
HOME - HIGHER LOGIC USERS GROUPHOMECOMMUNITIESEVENTSBROWSEPARTICIPATEHELPHIGHER LOGIC USER GROUPHIGHER LOGIC COMMUNITYHIGHER LOGIC CAREERSHIGHER LOGIC APPHIGHER LOGIC COMMUNITY PLATFORMHIGHER LOGIC ACADEMY Applies to: Online Community, Community Enterprise Join the Higher Logic Education Team for Distance Learning! This free distance learning training can be taken from your office or home -- Online Community Automation Rules Content Management System Microsites New Admin Experience Community Management Gamification Launching Marketingand
11 ELEMENTS OF A WINNING MEMBER ENGAGEMENT STRATEGYHOW TO INCREASE MEMBER ENGAGEMENTMEMBER ENGAGEMENT IDEASMEMBER ENGAGEMENT PLANMEMBERSHIP ENGAGEMENTMEMBERSHIP ENGAGEMENT IDEASMEMBERSHIPENGAGEMENT PLAN
9. Consistent Action. A member engagement strategy is an ongoing initiative. A successful engagement strategy includes ongoing opportunities for members to engage. This takes consistent effort on the part of your organization to deliver ongoing value to your members while making adjustments to ANCHOR TAGS IN MESSAGES When creating a message, you may want to direct your Contacts directly to a specific section of the message, using a Table of Contents. This functionality in HTML is known as anchor tags (or anchor links).. NOTE: Anchor tags are not supported in all desktop and mobile emailclients. Step 1 -
MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create vital connections with your members, customers, and employees, unlocking collective knowledge and engaging everyone in your community. Keep your users coming back with personalized, relevant experiences from onboarding to renewal, growing them from everyday users into brand heroes. Whatever stage you’re at, we can help youthrive
HOME - HIGHER LOGIC USERS GROUPHOMECOMMUNITIESEVENTSBROWSEPARTICIPATEHELPHIGHER LOGIC USER GROUPHIGHER LOGIC COMMUNITYHIGHER LOGIC CAREERSHIGHER LOGIC APPHIGHER LOGIC COMMUNITY PLATFORMHIGHER LOGIC ACADEMY Applies to: Online Community, Community Enterprise Join the Higher Logic Education Team for Distance Learning! This free distance learning training can be taken from your office or home -- Online Community Automation Rules Content Management System Microsites New Admin Experience Community Management Gamification Launching Marketingand
11 ELEMENTS OF A WINNING MEMBER ENGAGEMENT STRATEGYHOW TO INCREASE MEMBER ENGAGEMENTMEMBER ENGAGEMENT IDEASMEMBER ENGAGEMENT PLANMEMBERSHIP ENGAGEMENTMEMBERSHIP ENGAGEMENT IDEASMEMBERSHIPENGAGEMENT PLAN
9. Consistent Action. A member engagement strategy is an ongoing initiative. A successful engagement strategy includes ongoing opportunities for members to engage. This takes consistent effort on the part of your organization to deliver ongoing value to your members while making adjustments to ANCHOR TAGS IN MESSAGES When creating a message, you may want to direct your Contacts directly to a specific section of the message, using a Table of Contents. This functionality in HTML is known as anchor tags (or anchor links).. NOTE: Anchor tags are not supported in all desktop and mobile emailclients. Step 1 -
WHAT MAKES LYFT DIFFERENT While Uber intentionally emphasizes luxury and service, Lyft has done the exact opposite by highlighting normal people and community. Which makes sense, considering that Lyft grew out of carpooling company Zimride — carpooling is about meeting people and making friends. Lyft is also different because they see drivers as one of theirbiggest
FIX TEXT CUTOFF ERRORS (MS OUTLOOK 2013 & 2016) Fix a text-cutoff issue. To fix this issue, you'll have to set the parent table's text alignment (i.e., left- or right-align the first table in your story). Open the mailing and select the story that has the issue. Select the parent table in the HTML path along the bottom of the HTML editor window. Click the Table menu in the toolbar andselect
MONITOR COMMUNITY ACTIVITY Monitor Community Activity. Updated 1 month ago. Running reports on a daily, weekly, and/or monthly basis is one of the best ways to stay on top of what's happening in your community. To access these community reports, go to the community's Home page and: Click Settings on the community's Home page. Click Reports in the resulting menu.POLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively. HIGHER LOGIC APIHIGHER LOGIC APIHIGHER LOGICHIGHER LOGIC CAREERSHIGHER LOGIC STAFFHIGHER LOGIC PLATFORMHIGHER LOGIC APP Higher Logic API. The Higher Logic API provides organizations with programmatic access to Community data and functionality.MANAGE RIBBONS
Field Description; Ribbon Image: Select the desired Ribbon image from this menu. The available images are pulled from the Manage Ribbon Background Images area. The recommended size for Ribbons is 250px wide by 40px tall; the recommended size for Badges is 250px wide by 200pxtall.
HIGHER LOGIC
Integrations - Communications Professional. Promoted Articles. Recently Viewed. What's New? Knowledge Base Overview. How to Search Our Knowledge Base. Maintenance and Release Schedule: 2021. Support Resources. Communications Enterprise Template Update. 8 IRRESISTIBLE MEMBER BENEFITS FOR ASSOCIATIONS TO OFFER 8. Exclusive, Industry-Specific Offers. Building a quality selection of modern member benefits helps your association stay relevant while keeping member satisfaction at the core. Let’s dive in. 1. Online Member Community. The benefits of an online member community are endless – peer-to-peer connection, access to experts, exclusiveresources
USER GROUPS: WHY THEY EXIST & HOW TO START YOURS User groups exist to help customers find more success with a certain set of products or services. Without a user group, companies have limited insight into customer satisfaction and ultimately, customer retention. User communities can signal alerts for when your customers are struggling, seeking specific information, or aren’t engaged. 7 TACTICS TO SCALE YOUR CUSTOMER ENGAGEMENT PROGRAM Your customer engagement program is one of the most valuable investments that your business can make toward customer loyalty and satisfaction. B2B customer engagement requires a variety of different approaches ranging from low-tech to high-tech solutions, in addition to guidance from a Customer Success Manager.WEB TRACKING
Retrieve the code. After web tracking is enabled for your account, follow the steps below to access the web tracking code you'll need to add to pages across your website. Access the Admin interface. Navigate to Campaigns > List. Click the gear icon at the upper right of the resulting page. Select Web Tracking Code. WEBINAR: 2021 STATE OF COMMUNITY MANAGEMENT 1919 North Lynn Street, Suite 500, Arlington, VA 22209. Tel: (202) 360-4402. Fax: (866) 533-0428. Contact SupportLOGIN OR REGISTER
1919 North Lynn Street, Suite 500, Arlington, VA 22209. Tel: (202) 360-4402. Fax: (866) 533-0428. Contact Support HIGHER LOGIC AUSTRALIA HAS GROWN ITS CUSTOMER BASE BY OVER Higher Logic Australia Has Grown its Customer Base by Over 250% Since the Start of 2020 Through the COVID-19 pandemic, Higher Logic customers have seen notable increases —seeing over a 300% increase in new logins and almost 500% increase—in community engagement.. SYDNEY, AUSTRALIA – August 20, 2020 – Higher Logic, the industry-leading, human-focused engagementPOLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively.LENN THOMPSON
Member Directory and Social Networking Tools. Higher Logic | 1600 Wilson Blvd, Suite 400, Arlington, VA 22209 | hug@higherlogic.com |(202) 360-4402
MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create vital connections with your members, customers, and employees, unlocking collective knowledge and engaging everyone in your community. Keep your users coming back with personalized, relevant experiences from onboarding to renewal, growing them from everyday users into brand heroes. Whatever stage you’re at, we can help youthrive
HOME - HIGHER LOGIC USERS GROUPHOMECOMMUNITIESEVENTSBROWSEPARTICIPATEHELPHIGHER LOGIC USER GROUPHIGHER LOGIC COMMUNITYHIGHER LOGIC CAREERSHIGHER LOGIC APPHIGHER LOGIC COMMUNITY PLATFORMHIGHER LOGIC ACADEMY Applies to: Online Community, Community Enterprise Join the Higher Logic Education Team for Distance Learning! This free distance learning training can be taken from your office or home -- Online Community Automation Rules Content Management System Microsites New Admin Experience Community Management Gamification Launching Marketingand
11 ELEMENTS OF A WINNING MEMBER ENGAGEMENT STRATEGYHOW TO INCREASE MEMBER ENGAGEMENTMEMBER ENGAGEMENT IDEASMEMBER ENGAGEMENT PLANMEMBERSHIP ENGAGEMENTMEMBERSHIP ENGAGEMENT IDEASMEMBERSHIPENGAGEMENT PLAN
9. Consistent Action. A member engagement strategy is an ongoing initiative. A successful engagement strategy includes ongoing opportunities for members to engage. This takes consistent effort on the part of your organization to deliver ongoing value to your members while making adjustments to ANCHOR TAGS IN MESSAGES When creating a message, you may want to direct your Contacts directly to a specific section of the message, using a Table of Contents. This functionality in HTML is known as anchor tags (or anchor links).. NOTE: Anchor tags are not supported in all desktop and mobile emailclients. Step 1 -
MEMBER AND CUSTOMER ENGAGEMENT PLATFORM Create vital connections with your members, customers, and employees, unlocking collective knowledge and engaging everyone in your community. Keep your users coming back with personalized, relevant experiences from onboarding to renewal, growing them from everyday users into brand heroes. Whatever stage you’re at, we can help youthrive
HOME - HIGHER LOGIC USERS GROUPHOMECOMMUNITIESEVENTSBROWSEPARTICIPATEHELPHIGHER LOGIC USER GROUPHIGHER LOGIC COMMUNITYHIGHER LOGIC CAREERSHIGHER LOGIC APPHIGHER LOGIC COMMUNITY PLATFORMHIGHER LOGIC ACADEMY Applies to: Online Community, Community Enterprise Join the Higher Logic Education Team for Distance Learning! This free distance learning training can be taken from your office or home -- Online Community Automation Rules Content Management System Microsites New Admin Experience Community Management Gamification Launching Marketingand
11 ELEMENTS OF A WINNING MEMBER ENGAGEMENT STRATEGYHOW TO INCREASE MEMBER ENGAGEMENTMEMBER ENGAGEMENT IDEASMEMBER ENGAGEMENT PLANMEMBERSHIP ENGAGEMENTMEMBERSHIP ENGAGEMENT IDEASMEMBERSHIPENGAGEMENT PLAN
9. Consistent Action. A member engagement strategy is an ongoing initiative. A successful engagement strategy includes ongoing opportunities for members to engage. This takes consistent effort on the part of your organization to deliver ongoing value to your members while making adjustments to ANCHOR TAGS IN MESSAGES When creating a message, you may want to direct your Contacts directly to a specific section of the message, using a Table of Contents. This functionality in HTML is known as anchor tags (or anchor links).. NOTE: Anchor tags are not supported in all desktop and mobile emailclients. Step 1 -
WHAT MAKES LYFT DIFFERENT While Uber intentionally emphasizes luxury and service, Lyft has done the exact opposite by highlighting normal people and community. Which makes sense, considering that Lyft grew out of carpooling company Zimride — carpooling is about meeting people and making friends. Lyft is also different because they see drivers as one of theirbiggest
FIX TEXT CUTOFF ERRORS (MS OUTLOOK 2013 & 2016) Fix a text-cutoff issue. To fix this issue, you'll have to set the parent table's text alignment (i.e., left- or right-align the first table in your story). Open the mailing and select the story that has the issue. Select the parent table in the HTML path along the bottom of the HTML editor window. Click the Table menu in the toolbar andselect
MONITOR COMMUNITY ACTIVITY Monitor Community Activity. Updated 1 month ago. Running reports on a daily, weekly, and/or monthly basis is one of the best ways to stay on top of what's happening in your community. To access these community reports, go to the community's Home page and: Click Settings on the community's Home page. Click Reports in the resulting menu.POLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively. HIGHER LOGIC APIHIGHER LOGIC APIHIGHER LOGICHIGHER LOGIC CAREERSHIGHER LOGIC STAFFHIGHER LOGIC PLATFORMHIGHER LOGIC APP Higher Logic API. The Higher Logic API provides organizations with programmatic access to Community data and functionality.MANAGE RIBBONS
Field Description; Ribbon Image: Select the desired Ribbon image from this menu. The available images are pulled from the Manage Ribbon Background Images area. The recommended size for Ribbons is 250px wide by 40px tall; the recommended size for Badges is 250px wide by 200pxtall.
HIGHER LOGIC
Integrations - Communications Professional. Promoted Articles. Recently Viewed. What's New? Knowledge Base Overview. How to Search Our Knowledge Base. Maintenance and Release Schedule: 2021. Support Resources. Communications Enterprise Template Update. 8 IRRESISTIBLE MEMBER BENEFITS FOR ASSOCIATIONS TO OFFER 8. Exclusive, Industry-Specific Offers. Building a quality selection of modern member benefits helps your association stay relevant while keeping member satisfaction at the core. Let’s dive in. 1. Online Member Community. The benefits of an online member community are endless – peer-to-peer connection, access to experts, exclusiveresources
USER GROUPS: WHY THEY EXIST & HOW TO START YOURS User groups exist to help customers find more success with a certain set of products or services. Without a user group, companies have limited insight into customer satisfaction and ultimately, customer retention. User communities can signal alerts for when your customers are struggling, seeking specific information, or aren’t engaged. 7 TACTICS TO SCALE YOUR CUSTOMER ENGAGEMENT PROGRAM Your customer engagement program is one of the most valuable investments that your business can make toward customer loyalty and satisfaction. B2B customer engagement requires a variety of different approaches ranging from low-tech to high-tech solutions, in addition to guidance from a Customer Success Manager.WEB TRACKING
Retrieve the code. After web tracking is enabled for your account, follow the steps below to access the web tracking code you'll need to add to pages across your website. Access the Admin interface. Navigate to Campaigns > List. Click the gear icon at the upper right of the resulting page. Select Web Tracking Code. WEBINAR: 2021 STATE OF COMMUNITY MANAGEMENT 1919 North Lynn Street, Suite 500, Arlington, VA 22209. Tel: (202) 360-4402. Fax: (866) 533-0428. Contact SupportLOGIN OR REGISTER
1919 North Lynn Street, Suite 500, Arlington, VA 22209. Tel: (202) 360-4402. Fax: (866) 533-0428. Contact Support HIGHER LOGIC AUSTRALIA HAS GROWN ITS CUSTOMER BASE BY OVER Higher Logic Australia Has Grown its Customer Base by Over 250% Since the Start of 2020 Through the COVID-19 pandemic, Higher Logic customers have seen notable increases —seeing over a 300% increase in new logins and almost 500% increase—in community engagement.. SYDNEY, AUSTRALIA – August 20, 2020 – Higher Logic, the industry-leading, human-focused engagementPOLLS OVERVIEW
Polls are easy-to-create, one-question surveys that enable your organization to elicit quick feedback from your audience. You can add a poll to any community page, enabling Community and Super Admins to target their community members quickly and effectively.LENN THOMPSON
Member Directory and Social Networking Tools. Higher Logic | 1600 Wilson Blvd, Suite 400, Arlington, VA 22209 | hug@higherlogic.com |(202) 360-4402
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_Request a _ DEMO __ WE’RE OBSESSED WITH ENGAGEMENT. CREATE YOUR THRIVING ONLINE COMMUNITY A hoppin’ online community is the foundation of a strong engagement strategy. Connect your people, give them the right resources, unlock the creativity of the group, and most importantly? Rely on our expertise and ONLINE COMMUNITY SOFTWAREto create
that high-value engagement. More about community solutions ENGAGE WITH EFFECTIVE EMAIL CAMPAIGNS Get to envy-level personalization with our EMAIL CAMPAIGN SOFTWARE. No more
batch-and-blast emails, no more “this doesn’t apply to me,” no more disregarding the emails you send them. When you need to communicate, make it effective with our engagement expertise. More about communication solutions WE CAN’T GET ENOUGH OF OUR CUSTOMERSOUR SOLUTIONS
WE’RE BUILT FOR CUSTOMER-CENTRIC LEADERS LIKE YOUONLINE
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With our online community platform, be where your members or customers are. Give them a space to connect, create, and innovate. (Then watch the results flow in.)CAMPAIGNS __
Personalized & targeted communications get attention – they engage. Use our email campaign software to make each member feel like you getthem.
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Never done this before or want some extra support? Our in-house team of community managers and email campaign strategists is exactly whoyou need.
NEED MORE CONVINCING? __ Built on 13+ years of experience, best practices are built right into our solutions. Partner with us to create high-value engagement. We developed our philosophy from 13+ years of experience in theindustry
WE'VE GOT ENGAGEMENT DOWN TO A SCIENCE BUILD YOUR DESTINATION When your customers or members connect, good things happen. Your online community becomes their best resource. KEEP THEM COMING BACK Automation and personalization are the name of the game. Give them the right content at the right time with our unique engagement tools. TAKE THEM ON A PERSONALIZED JOURNEY Lead them up the engagement ladder. Watch them go from disconnected toINVESTED.
MEET SOME OF OUR POWERFUL INTEGRATIONSLet's connect
WE'LL FIND THE RIGHT ENGAGEMENT SOLUTION FOR YOU * _Schedule a_ DEMO __* View our Pricing
GUIDE: MAKE YOUR ENGAGEMENT STRATEGY A REALITY IN 2021 We asked engagement experts to share their perspective and advice on how they built engagement in an unusual world last year. Take their lessons learned and apply it to your own engagement strategy._Get the_ GUIDE __
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