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KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe incident management helps IT companies prevent or respond to incidents. Kepner-Tregoe processes help reduce incidents and restore service effectively.KEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
Your digital workshop materials Sign In Now If you received digital materials for your workshop, access your e-bookshelf via KTKEPNER-TREGOE
By Christian Green, Kepner-Tregoe. Sure, you may think you know all there is to know about root-cause analysis and where it is used within your organization, but unless your first thought is “root-cause analysis is used everywhere,” then you might be surprised.KEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
DECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in the THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.com SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe incident management helps IT companies prevent or respond to incidents. Kepner-Tregoe processes help reduce incidents and restore service effectively.KEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
Your digital workshop materials Sign In Now If you received digital materials for your workshop, access your e-bookshelf via KTKEPNER-TREGOE
By Christian Green, Kepner-Tregoe. Sure, you may think you know all there is to know about root-cause analysis and where it is used within your organization, but unless your first thought is “root-cause analysis is used everywhere,” then you might be surprised.KEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
DECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in the THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.com SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Here are our scheduled KT classes for 2021. Please complete the form below to let us know which session(s) youKEPNER-TREGOE
Kepner-Tregoe incident management helps IT companies prevent or respond to incidents. Kepner-Tregoe processes help reduce incidents and restore service effectively.KEPNER-TREGOE
CLIENT: This global biopharmaceutical company manufactures prescription pharmaceuticals in several therapeutic areas. The plant implementing this initiative produces solid and injectable pharmaceutical products. CHALLENGE: In a continuous quest to achieve manufacturing excellence, site managers explored opportunities to reduce the number of investigations as well as the number of daysrequired
KEPNER-TREGOE
Automotive case studies offer a few examples that are drawn from decades of Kepner-Tregoe experience in the automotive industry. Kepner-Tregoe works withKEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
KEPNER-TREGOE
By Burkhardt Prigge, Kepner-Tregoe. The nature of job roles has been evolving over the past few decades from repetitive production tasks to heuristic activities requiring knowledge and critical thinking skills.KEPNER-TREGOE
Welcome to the 21 st century—where views on technology, work ethic and cultural diversity are strikingly different from generation to generation. The complex dynamics of social interaction, standards for performance and long-understood patterns of behavior are under direct assault-if not washed away by the cross-generational tide.KEPNER-TREGOE
Most companies have some sort of Continuous Improvement and Re-engineering practices in place today but many are missing the mid-size opportunities of those improvements that fall somewhere between them. A Step-Change improvement methodology could be the missing piece to round out your operations improvement strategy.KEPNER-TREGOE
“It is difficult to make predictions, especially about the future.” A quote variously attributed to Mark Twain, Yogi Berra, Niels Bohr, Samuel Goldwyn, et al.KEPNER-TREGOE
Manufacturing processes with a lot of components and moving parts are prone to breaking. Solving problems when they occur can be difficult so it is essential to have the right people trained and ready to act when a problem is encountered. Here are 5 reasons why the shop floor is the best place to solve manufacturing problems.KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
The problem solving methodology of Kepner-Tregoe has significantly improved business results for the world’s leading companies. For more than 50 years, Kepner-Tregoe has provided problem solving and decision making training workshops as well as problem solving consulting services to businesses in industries as diverse as pharmaceutical life sciences to manufacturing to utilities and energyKEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multi THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
Six Sigma is a metric, method, management system--driven by data to improve quality through identifying, isolating and eliminating variation in business processes. The premise is based around preventing errors rather than detecting them, thereby eliminating the need for fire-fighting. Six Sigma as it is implemented in businessestypically
SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
The problem solving methodology of Kepner-Tregoe has significantly improved business results for the world’s leading companies. For more than 50 years, Kepner-Tregoe has provided problem solving and decision making training workshops as well as problem solving consulting services to businesses in industries as diverse as pharmaceutical life sciences to manufacturing to utilities and energyKEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multi THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
Six Sigma is a metric, method, management system--driven by data to improve quality through identifying, isolating and eliminating variation in business processes. The premise is based around preventing errors rather than detecting them, thereby eliminating the need for fire-fighting. Six Sigma as it is implemented in businessestypically
SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe Facilitators guide individuals or teams through the use of KT process in live business events. KT Coaches learn to interact with KT process users and provide an environment to continuously improve team performance using KT process. Like Program Leaders, KT Process Facilitators & Coaches are certified in a specific KT process.KEPNER-TREGOE
Here are our scheduled KT classes for 2021. Please complete the form below to let us know which session(s) youKEPNER-TREGOE
Project Management Workshops. Project Management. "Learn and Do" for Project Teams. Project Management for Non-Project Managers. Portfolio Manager Workshop. Project Sponsor Workshop. Shutdowns, Turnarounds & Outages. Advanced Problem Solving in PM. Process Facilitator & Coach.KEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
Kepner-Tregoe LiveOnline provides individuals and teams an efficient way to learn KT’s Clear Thinking processes from wherever they are—with no travel required. Led by an experienced instructor, KT LiveOnline utilizes a web meeting platform to provide you access to the specific problem solving and decision making skills you want todevelop.
KEPNER-TREGOE
Process Facilitator and Coach Development. This is where “what we know” becomes “what you know.”. Process Facilitators and Coaches integrate the use of KT processes by providing leadership, coaching, and facilitation. As certified facilitators and coaches, your leaders will assist their colleagues in solving difficult problems, makingKEPNER-TREGOE
Here are 10 everyday uses for problem solving skills that can you may not have thought about. 1. Stuck in traffic and late for work, again. With busy schedules and competing demands for your time, getting where you need to be on time can be a real challenge. When traffic backs up, problem solving skills can help you figure out alternatives toKEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
KEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
Six Sigma is a metric, method, management system--driven by data to improve quality through identifying, isolating and eliminating variation in business processes. The premise is based around preventing errors rather than detecting them, thereby eliminating the need for fire-fighting. Six Sigma as it is implemented in businessestypically
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multiKEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.com SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multiKEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.com SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Here are our scheduled KT classes for 2021. Please complete the form below to let us know which session(s) youKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
Kepner-Tregoe works with automotive OEMs and suppliers throughout the world. The automotive case studies offer a view of how our structured processes swiftly resolve issues in automotive manufacturing. The Kepner-Tregoe troubleshooting, root cause analysis (RCA), decision making and other processes are used to quickly resolve issues relatedto
KEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
KEPNER-TREGOE
CLIENT: This global biopharmaceutical company manufactures prescription pharmaceuticals in several therapeutic areas. The plant implementing this initiative produces solid and injectable pharmaceutical products. CHALLENGE: In a continuous quest to achieve manufacturing excellence, site managers explored opportunities to reduce the number of investigations as well as the number of daysrequired
KEPNER-TREGOE
Critical Thinking: Spanning the Generations. Welcome to the 21 st century—where views on technology, work ethic and cultural diversity are strikingly different from generation to generation. The complex dynamics of social interaction, standards for performance and long-understood patterns of behavior are under direct assault-if notwashed
KEPNER-TREGOE
Using problem solving as a tool to increase productivity and employee satisfaction. By Burkhardt Prigge, Kepner-Tregoe. The nature of job roles has been evolving over the past few decades from repetitive production tasks to heuristic activities requiring knowledge and critical thinking skills. That change is projected to continue as weenter
KEPNER-TREGOE
To Manage Risk, Consider SIPOC. “It is difficult to make predictions, especially about the future.” (Variously attributed to Mark Twain, Yogi Berra, Niels Bohr, Samuel Goldwyn, et al.) Imagine you are embarking on an adventure, perhaps launching a product, installing a piece of equipment, beginning a manufacturing run, orgoing on vacation.
KEPNER-TREGOE
The most current versions of ITIL are focused on end-to-end services. These normally include the management of applications, development, infrastructure, operations, and alignment with business strategy and customer value. Furthermore, ITIL has a development lifecycle based on principles that are almost identical to the software developmentKEPNER-TREGOE
Most companies have some sort of Continuous Improvement and Re-engineering practices in place today but many are missing the mid-size opportunities of those improvements that fall somewhere between them. A Step-Change improvement methodology could be the missing piece to round out your operations improvement strategy.KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
In fact, fulltime PMs are a growing profession. When choosing a PM, some criteria to consider include: Experience in managing projects. Mastery of the project management process and tools. Ability to dedicate the time necessary for project success. Attention to detail. Obsession with achieving objectives on-time and on-budget.KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multi THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
Here are 5 of the most common misconceptions about root-cause analysis and its techniques. 1. You must be an expert to use root-cause analysis. Root-cause analysis is a simple, commonsense set of processes anyone can use. Years of training, specialist certifications or technical skills aren’t necessary – effective root-causeanalysis has
SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
In fact, fulltime PMs are a growing profession. When choosing a PM, some criteria to consider include: Experience in managing projects. Mastery of the project management process and tools. Ability to dedicate the time necessary for project success. Attention to detail. Obsession with achieving objectives on-time and on-budget.KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multi THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
Here are 5 of the most common misconceptions about root-cause analysis and its techniques. 1. You must be an expert to use root-cause analysis. Root-cause analysis is a simple, commonsense set of processes anyone can use. Years of training, specialist certifications or technical skills aren’t necessary – effective root-causeanalysis has
SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
Date City, State/Province Country Price Language Register; Aug 31, 2021 - Sep 2, 2021 Virtual session: CA: $2,600.00: EnglishPROJECT MANAGEMENT
KT projecT MAnAgeMenT process Project Definition: Clarify the project’s purpose and objectives, with measures and standards, before beginning detailed project planning. The project’s scope is developed using a work breakdown structure, thenKEPNER-TREGOE
Kepner-Tregoe works with automotive OEMs and suppliers throughout the world. The automotive case studies offer a view of how our structured processes swiftly resolve issues in automotive manufacturing. The Kepner-Tregoe troubleshooting, root cause analysis (RCA), decision making and other processes are used to quickly resolve issues relatedto
KEPNER-TREGOE
A Systematic Approach to Investigations Yields Rapid Results. CLIENT: This global biopharmaceutical company manufactures prescription pharmaceuticals in several therapeutic areas. The plant implementing this initiative produces solid and injectable pharmaceutical products. CHALLENGE: In a continuous quest to achieve manufacturing excellenceKEPNER-TREGOE
Embracing the future of work: The importance of Agility and Adaptability. When it comes to the future of the workforce, nobody knows with certainty what new industries will emerge and the skills that will be in high demand. What we do know is that the future will be radically different than the work environment of today, and thepace of change
THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
Critical Thinking: Spanning the Generations. Welcome to the 21 st century—where views on technology, work ethic and cultural diversity are strikingly different from generation to generation. The complex dynamics of social interaction, standards for performance and long-understood patterns of behavior are under direct assault-if notwashed
KEPNER-TREGOE
Most companies have some sort of Continuous Improvement and Re-engineering practices in place today but many are missing the mid-size opportunities of those improvements that fall somewhere between them. A Step-Change improvement methodology could be the missing piece to round out your operations improvement strategy.KEPNER-TREGOE
Using problem solving as a tool to increase productivity and employee satisfaction. By Burkhardt Prigge, Kepner-Tregoe. The nature of job roles has been evolving over the past few decades from repetitive production tasks to heuristic activities requiring knowledge and critical thinking skills. That change is projected to continue as weenter
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
In fact, fulltime PMs are a growing profession. When choosing a PM, some criteria to consider include: Experience in managing projects. Mastery of the project management process and tools. Ability to dedicate the time necessary for project success. Attention to detail. Obsession with achieving objectives on-time and on-budget.KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multi THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
Here are 5 of the most common misconceptions about root-cause analysis and its techniques. 1. You must be an expert to use root-cause analysis. Root-cause analysis is a simple, commonsense set of processes anyone can use. Years of training, specialist certifications or technical skills aren’t necessary – effective root-causeanalysis has
SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
In fact, fulltime PMs are a growing profession. When choosing a PM, some criteria to consider include: Experience in managing projects. Mastery of the project management process and tools. Ability to dedicate the time necessary for project success. Attention to detail. Obsession with achieving objectives on-time and on-budget.KEPNER-TREGOE
William B. Baldwin, Chief Executive Officer. As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific. He has a rich history in managing all aspects of a multi THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
Here are 5 of the most common misconceptions about root-cause analysis and its techniques. 1. You must be an expert to use root-cause analysis. Root-cause analysis is a simple, commonsense set of processes anyone can use. Years of training, specialist certifications or technical skills aren’t necessary – effective root-causeanalysis has
SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theDECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, the SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe works with clients to assess their IT incident management environment for strengths, gaps and weakness. From there KT helps clients implement the Kepner-Tregoe incident management methodology. This can include troubleshooting training, process integration, performance system integration and coaching on the job.KEPNER-TREGOE
Date City, State/Province Country Price Language Register; Aug 31, 2021 - Sep 2, 2021 Virtual session: CA: $2,600.00: EnglishPROJECT MANAGEMENT
KT projecT MAnAgeMenT process Project Definition: Clarify the project’s purpose and objectives, with measures and standards, before beginning detailed project planning. The project’s scope is developed using a work breakdown structure, thenKEPNER-TREGOE
Kepner-Tregoe works with automotive OEMs and suppliers throughout the world. The automotive case studies offer a view of how our structured processes swiftly resolve issues in automotive manufacturing. The Kepner-Tregoe troubleshooting, root cause analysis (RCA), decision making and other processes are used to quickly resolve issues relatedto
KEPNER-TREGOE
A Systematic Approach to Investigations Yields Rapid Results. CLIENT: This global biopharmaceutical company manufactures prescription pharmaceuticals in several therapeutic areas. The plant implementing this initiative produces solid and injectable pharmaceutical products. CHALLENGE: In a continuous quest to achieve manufacturing excellenceKEPNER-TREGOE
Embracing the future of work: The importance of Agility and Adaptability. When it comes to the future of the workforce, nobody knows with certainty what new industries will emerge and the skills that will be in high demand. What we do know is that the future will be radically different than the work environment of today, and thepace of change
THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A COPY OF worldwide HeAdQUArTerS Kepner-Tregoe, Inc. • 17 Research Road • P.O. Box 704 • Princeton, NJ 08542 • 609-921-2806 www.kepner-tregoe.comKEPNER-TREGOE
Critical Thinking: Spanning the Generations. Welcome to the 21 st century—where views on technology, work ethic and cultural diversity are strikingly different from generation to generation. The complex dynamics of social interaction, standards for performance and long-understood patterns of behavior are under direct assault-if notwashed
KEPNER-TREGOE
Most companies have some sort of Continuous Improvement and Re-engineering practices in place today but many are missing the mid-size opportunities of those improvements that fall somewhere between them. A Step-Change improvement methodology could be the missing piece to round out your operations improvement strategy.KEPNER-TREGOE
Using problem solving as a tool to increase productivity and employee satisfaction. By Burkhardt Prigge, Kepner-Tregoe. The nature of job roles has been evolving over the past few decades from repetitive production tasks to heuristic activities requiring knowledge and critical thinking skills. That change is projected to continue as weenter
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe Program Leader Certification. Sometimes, the most effective way to create a KT process skill-base in an organization is for internal resources at your company to run the workshops.KEPNER-TREGOE
KEPNER-TREGOE
As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific.KEPNER-TREGOE
The future workforce will be radically different than the workforce of today. This raises a very important question for learning and development leaders, educators and HR professionals: “How can you expect employees to chart out a career path when the future jobs likely haven’t even been invented yet?” SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theKEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).DECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, theKEPNER-TREGOE
By Christian Green, Kepner-Tregoe. Sure, you may think you know all there is to know about root-cause analysis and where it is used within your organization, but unless your first thought is “root-cause analysis is used everywhere,” then you might be surprised. SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve OperationalKEPNER-TREGOE
Kepner-Tregoe Program Leader Certification. Sometimes, the most effective way to create a KT process skill-base in an organization is for internal resources at your company to run the workshops.KEPNER-TREGOE
KEPNER-TREGOE
As CEO, Bill is responsible for the day-to-day leadership of the worldwide operations of Kepner-Tregoe (KT), offering direction and insight to the regional and corporate leadership teams located in North America, Europe, and Asia Pacific.KEPNER-TREGOE
The future workforce will be radically different than the workforce of today. This raises a very important question for learning and development leaders, educators and HR professionals: “How can you expect employees to chart out a career path when the future jobs likely haven’t even been invented yet?” SITUATION APPRAI S AL Situation Appraisal 171 List current deviations, threats, and opportunities. Review progress against goals. Look ahead for surprises (within the organization and in theKEPNER-TREGOE
By Christian Green, Kepner-Tregoe . Projects are the way work gets done within organizations, so finding the right person to manage a project is critical. Every project—no matter how large or how small—needs a project manager (PM).DECISION ANALYSIS
Copyright © 2012 Kepner-Tregoe, Inc. All Rights Reserved. 710-35-P456112C E/PDA40-HD104b 18 July 2013 Clarify Purpose State the decision Write, in one sentence, theKEPNER-TREGOE
By Christian Green, Kepner-Tregoe. Sure, you may think you know all there is to know about root-cause analysis and where it is used within your organization, but unless your first thought is “root-cause analysis is used everywhere,” then you might be surprised. SITUATION APPRAISAL EXERCISE 10/10/96 710-51-P016696 Copyright © 1996 Kepner-Tregoe, Inc. All Rights Reserved. E/PDA00-CS213aRΩ 1 Case Reference SituationAppraisal Exercise
KEPNER-TREGOE
Kepner-Tregoe Facilitators guide individuals or teams through the use of KT process in live business events. KT Coaches learn to interact with KT process users and provide an environment to continuously improve team performance using KT process. Like Program Leaders, KT Process Facilitators & Coaches are certified in a specific KT process.KEPNER-TREGOE
If you received digital materials for your workshop, access your e-bookshelf via KT Books. Not sure if you have an account? Check your inbox for an email from: ‘Hello from KT Books’ ktbooks@kepner-tregoe.com for instructions to create your account. Check out the video below for an overview of the KT Books features! This opens in a new window.KEPNER-TREGOE
Creative Decision Making: An Example. Deer and rabbits are destroying my garden. We want to: Choose the best solution for protecting the garden from pests. Our objective is: Stop the rabbits and deer. We brainstorm and come up with a creative list of diverse alternatives. But more detailed discussion of objectives will allow creativethinking
KEPNER-TREGOE
The traditional view of operational shutdowns, turnarounds, and outages (STOs) holds that they are maintenance and engineering events. However, a more realistic and holistic perspective recognizes that the impact and scope of STOs extend far beyond the maintenance and engineering functions. STOs can command significant capital andoperating
KEPNER-TREGOE
How effective you are at troubleshooting is an excellent opportunity to demonstrate world-class customer service and technical support. Enabling your team with a consistent approach to which you and your company manage troubleshooting calls more effectively is the bestplace to start.
KEPNER-TREGOE
Here are 10 everyday uses for problem solving skills that can you may not have thought about. 1. Stuck in traffic and late for work, again. With busy schedules and competing demands for your time, getting where you need to be on time can be a real challenge. When traffic backs up, problem solving skills can help you figure out alternatives toKEPNER-TREGOE
To Manage Risk, Consider SIPOC. “It is difficult to make predictions, especially about the future.” (Variously attributed to Mark Twain, Yogi Berra, Niels Bohr, Samuel Goldwyn, et al.) Imagine you are embarking on an adventure, perhaps launching a product, installing a piece of equipment, beginning a manufacturing run, orgoing on vacation.
KEPNER-TREGOE
Most companies have some sort of Continuous Improvement and Re-engineering practices in place today but many are missing the mid-size opportunities of those improvements that fall somewhere between them. A Step-Change improvement methodology could be the missing piece to round out your operations improvement strategy.KEPNER-TREGOE
A clear, common, data-driven decision-making process exists for making strategic decisions and formulating strategy. A specific vision sets clear priorities around products/services, markets, the growth strategy, and “how you will win”. Key cross-functional decisions THE NEW RATIONAL MANAGER. YOU WILL BE PROVIDED A PAPERBACK worldwide HTeerAdSQUAr Kepner-Tregoe, Inc. • Princeton Forrestal Village • 116 Village Blvd., Suite 300 • Princeton, NJ 08540 •609-921-2806
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