Are you over 18 and want to see adult content?
More Annotations
A complete backup of timothyeverest.co.uk
Are you over 18 and want to see adult content?
A complete backup of texasfishingforum.com
Are you over 18 and want to see adult content?
A complete backup of universaltraveller.com.au
Are you over 18 and want to see adult content?
A complete backup of investigadorprivado24h.com
Are you over 18 and want to see adult content?
A complete backup of similarsites.com
Are you over 18 and want to see adult content?
Favourite Annotations
A complete backup of https://skylineuniversity.ac.ae
Are you over 18 and want to see adult content?
A complete backup of https://clover.co.jp
Are you over 18 and want to see adult content?
A complete backup of https://dermatocare.com
Are you over 18 and want to see adult content?
A complete backup of https://spicersretreats.com
Are you over 18 and want to see adult content?
A complete backup of https://mango.pl
Are you over 18 and want to see adult content?
A complete backup of https://handong.edu
Are you over 18 and want to see adult content?
A complete backup of https://megger.com
Are you over 18 and want to see adult content?
A complete backup of https://tukshoes.com
Are you over 18 and want to see adult content?
A complete backup of https://cheminotcgt.fr
Are you over 18 and want to see adult content?
A complete backup of https://greciafashion.cl
Are you over 18 and want to see adult content?
A complete backup of https://deimeke.net
Are you over 18 and want to see adult content?
A complete backup of https://domesticfashionista.com
Are you over 18 and want to see adult content?
Text
SERVICE DESIGN
Service design reduces business risks by testing with customers and staff from day one. Sharing customer insights across organisation breaks down silos and aligns efforts. A smart strategy without good execution rarely achieves service excellence. It takes craft, the right methods and skills to connect customers with businesses inconcrete ways.
SERVICE TRANSFORMATION It was created in collaboration with the director of commercial clients to communicate in the transformation of their business to a customercentric organisation. The diagram shows the traditional approach of pushing customers to self-service (left of the pyramid) and the way customers will be introduced and guided towards self-service solutions THE TELECOMS CUSTOMER LIFECYCLE The telecoms customer lifecycle is an incredibly powerful framework to understand which initiatives will make the most impact for customers and the business. It gives clear direction for the design of detailed customer journeys, and helps identify solutions that work. The results will show in both more satisfied customers, and more successful BEN REASON - LIVEWORKSTUDIO Ben Reason. Next. Previous. I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients. Contact. ben@liveworkstudio.com. In my time at Livework I have worked with multinational companies andexciting
LUIS ALT - LIVEWORKSTUDIO Previous. Building awareness on service thinking, leading service innovation projects, helping to dictate a vision for Livework and making sure we have the right people and tools to create impact in the service world. Contact. luis@liveworkstudio.com.br. From a very young age I have always had an interest in business, people and creativity.ERIK ROSCAM ABBING
Erik Roscam Abbing. Next. Previous. As the Director of Innovation at Livework, I'm proud to lead the team in thinking about how service design can help build a positive future full of sustainable, inclusive services that make the world a better place. Contact. +31 624 518 462. erik@liveworkstudio.com. TIME TO EDUCATE CONSUMERS ON ENERGY USAGE Time To Educate Consumers On Energy Usage. When people try to cut down their energy bills, changing energy consumption habits is more effective than switching to cheaper providers. However, the latter is what people most often do. They don’t feel attached or loyal to their providers, as in their eyes all suppliers are essentially thesame.
LIVEWORK DESIGNS BETTER SERVICESWHO WE AREWHAT WE DOCLIENT WORKINSIGHTACADEMYCONTACT Livework designs better services. Customer centricity. by design. This whitepaper is a collection of articles that summarises our approach to customer centricity. Download PDF. The clue is in the name: Livework. We improve the way people live and work. We do this by designing services that are better for the people who use and deliver them. FIVE VALUABLE BENEFITS OF CUSTOMER CENTRICITY Understand the before, during and after of the customer's journey. These customer centricity benefits are based on an understanding of how customers move in and out of relationships with businesses and the products and services they buy. There is a before, during and after to all these relationships. Our human needs at each of these stages, and THE BUILDING BLOCKS OF CUSTOMER CENTRICITY The components of Livework’s customer centricity maturity model. 1. Customer vision and strategy: The journey starts with a clear vision of the experience your organisation wants to deliver to its customers. You should clearly outline why change is needed, anchoring your case with a description of benefits to be gained and value to be created.SERVICE DESIGN
Service design reduces business risks by testing with customers and staff from day one. Sharing customer insights across organisation breaks down silos and aligns efforts. A smart strategy without good execution rarely achieves service excellence. It takes craft, the right methods and skills to connect customers with businesses inconcrete ways.
SERVICE TRANSFORMATION It was created in collaboration with the director of commercial clients to communicate in the transformation of their business to a customercentric organisation. The diagram shows the traditional approach of pushing customers to self-service (left of the pyramid) and the way customers will be introduced and guided towards self-service solutions THE TELECOMS CUSTOMER LIFECYCLE The telecoms customer lifecycle is an incredibly powerful framework to understand which initiatives will make the most impact for customers and the business. It gives clear direction for the design of detailed customer journeys, and helps identify solutions that work. The results will show in both more satisfied customers, and more successful BEN REASON - LIVEWORKSTUDIO Ben Reason. Next. Previous. I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients. Contact. ben@liveworkstudio.com. In my time at Livework I have worked with multinational companies andexciting
LUIS ALT - LIVEWORKSTUDIO Previous. Building awareness on service thinking, leading service innovation projects, helping to dictate a vision for Livework and making sure we have the right people and tools to create impact in the service world. Contact. luis@liveworkstudio.com.br. From a very young age I have always had an interest in business, people and creativity.ERIK ROSCAM ABBING
Erik Roscam Abbing. Next. Previous. As the Director of Innovation at Livework, I'm proud to lead the team in thinking about how service design can help build a positive future full of sustainable, inclusive services that make the world a better place. Contact. +31 624 518 462. erik@liveworkstudio.com. TIME TO EDUCATE CONSUMERS ON ENERGY USAGE Time To Educate Consumers On Energy Usage. When people try to cut down their energy bills, changing energy consumption habits is more effective than switching to cheaper providers. However, the latter is what people most often do. They don’t feel attached or loyal to their providers, as in their eyes all suppliers are essentially thesame.
LIVEWORK DESIGNS BETTER SERVICES Livework designs better services. Customer centricity. by design. This whitepaper is a collection of articles that summarises our approach to customer centricity. Download PDF. The clue is in the name: Livework. We improve the way people live and work. We do this by designing services that are better for the people who use and deliver them. WHAT WE DO - LIVEWORKSTUDIO That’s what we do. Get in touch. People deserve better services. We design them. When you think of a good experience – having the right information provided just when you need it, being treated fairly, getting value for money – someone was there to design that. The partof
THE BUILDING BLOCKS OF CUSTOMER CENTRICITY The components of Livework’s customer centricity maturity model. 1. Customer vision and strategy: The journey starts with a clear vision of the experience your organisation wants to deliver to its customers. You should clearly outline why change is needed, anchoring your case with a description of benefits to be gained and value to be created. CUSTOMER CENTRICITY ASSESSMENT Design is the key to making this happen. It helps to prioritise investments and align customer experience with business goals and operational efficiency. Our tool will help you assess your customer centricity maturity and identify the design capabilities that will enable you to transform your organisation. Take the assessment. Whatyou will get.
SERVICE DESIGN
Service design reduces business risks by testing with customers and staff from day one. Sharing customer insights across organisation breaks down silos and aligns efforts. A smart strategy without good execution rarely achieves service excellence. It takes craft, the right methods and skills to connect customers with businesses inconcrete ways.
SERVICE STRATEGY
A service strategy has to be well understood across the organisation, so that it can be successfully executed. The most effective method to bring service concepts to life is storytelling. Stories put abstract services and ideas in a context that people understand. Good stories are tangible and are able to inform, excite and engage with everyoneERIK ROSCAM ABBING
Erik Roscam Abbing. Next. Previous. As the Director of Innovation at Livework, I'm proud to lead the team in thinking about how service design can help build a positive future full of sustainable, inclusive services that make the world a better place. Contact. +31 624 518 462. erik@liveworkstudio.com. THE ESSENTIAL INGREDIENTS OF INNOVATION The essential ingredients of innovation. Themes: Innovation, Customer Impact. As the world becomes more complex and interconnected we are told more and more that we must innovate. We should try to break new boundaries and make the impossible, possible. Management looks to the new ground breaking products, which enter the market as almost a SERVICE STRATEGY & MARKETING: IT'S PERSONAL Most marketing communication is focused on new products and features. Today’s customers however, are looking for something different. They can get the same new features nearly everywhere. A strong service strategy can generate interest with existing and new customers. It’s the personal service that makes you stand out from the crowd. WIM RAMPEN - LIVEWORKSTUDIO Wim Rampen - As a former client of Livework, I’m excited to combine my 20+ years' experience in customer intelligence, experience and marketing in B2C organisations with the design capabilities of Livework that have proven to be so valuable to me.__
Search Search Livework...* Who we are
* About us
* Team
* Careers
* Our events
* What we do
* Our services
* NEW: Customer centricity assessment * Customer centricity * Digital acceleration * Service innovation * Sustainable futures* Client work
* Insight
* Insight Home
* Events
* THEMES
* CUSTOMER EXPERIENCE* Service Design
* Customer Impact
* Customer Relationships * Customer Behaviour * ORGANISATIONAL CHANGE * Service Transformation * Digital Relationships* Innovation
* Technology Impact
* BUSINESS IMPACT
* Service Strategy
* Customer Lifecycles* Omni Channel
* Outside-in Perspective* SECTORS
* Automotive
* Education
* Energy
* Financial services* Government
* Healthcare
* Hospitality
* Information technology* Insurance
* Manufacturing
* Media
* Pharma
* Public sector
* Retail
* Social responsibility* Technology
* Telecom
* Transport
*
* ARTICLES
* BLOG
* TOOLS
*
* RESEARCH
* Whitepapers
* Insights
*
* PARTNERS
*
* PUBLICATIONS
*
* PRESENTATIONS
*
* VIDEOS
*
* MONTHLY MAGAZINES
* Academy
* Contact
CUSTOMER CENTRICITY
BY DESIGN
This whitepaper is a collection of articles that summarises our approach to customer centricityDownload PDF
The clue is in the name: Livework. We improve the way people _live_ and _work_. We do this by designing services that are better for the people who use and deliver them. OUR MISSION AND THE PEOPLE WHO MAKE IT HAPPEN.Who we are
THE WORK WE DO AND HOW WE DO IT.What we do
MOST CLIENTS COME BACK. FIND OUT WHY.Happy clients
CLIENT WORK
CX Playbook at adidas: A standardised approach for practicing customer-centricity Read more THE CLIENTS WE WORK WITHView client work
“TfL has worked on a number of projects with Livework. They have consistently delivered an essential customer-focused perspective to the delivery and operation of change programmes.”* Matthew Hudson
* Head of Strategy, Technology and Data, Transport for London “The team at Livework was able to get up to speed incredibly quickly on a complex topic with many moving parts. We found their approach to be invaluable in informing the challenges we are putting forward to innovators to solve, as well as the structure of our prize processitself”
* Kathy Nothstine
* Head of Future Cities, Nesta “Truly customer-centric insight lead to higher quality of the concept. Collaboration with management was high and effective. Integration with business teams much better than with other Konedesign projects.”
* Ralf Thierling
* Head of Maintenance Services, KoneLIVEWORKERS
We want people to bring their full selves to work. That’s how we’re able to design solutions that make life better. Meet the team THE BUILDING BLOCKS OF CUSTOMER CENTRICITYRead article
LIVEWORK INSIGHT
We study human behaviour and combine knowledge from academic research with real life insights from our work. Learn more WANT TO KNOW HOW WE CAN HELP YOUR ORGANISATION?Get in touch
OUR STUDIOS
* London
* Rotterdam
* São Paulo
QUICK LINKS
* Who we are
* What we do
* Client work
* Careers
* Get in touch
* Liveworkers
GET OUR MONTHLY INSIGHTS DELIVERED TO YOUR INBOX. I agree to the Privacy statementSubscribe
Thank you for signing up to our monthly magazine. We will keep youupdated.
* © 2021 Livework
* Privacy
* Cookies
* Website by Rodesk
* SlideShare
Details
Copyright © 2024 ArchiveBay.com. All rights reserved. Terms of Use | Privacy Policy | DMCA | 2021 | Feedback | Advertising | RSS 2.0