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MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English). HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021.MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experienceTRANSITION CARE
An assessor will visit you in hospital for a face-to-face assessment. You can ask the hospital staff to arrange this assessment, or call My Aged Care on 1800 200 422. If eligible for transition care, you will be able to connect with a transition care provider to get the care you need. Your provider will then assist you with leaving the hospital APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, HOME CARE PACKAGES MANUAL (PDF) what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs. how fees and charges are calculated. If you’d like to provide feedback about this manual, please call My Aged Care on QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English). HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021.MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experienceTRANSITION CARE
An assessor will visit you in hospital for a face-to-face assessment. You can ask the hospital staff to arrange this assessment, or call My Aged Care on 1800 200 422. If eligible for transition care, you will be able to connect with a transition care provider to get the care you need. Your provider will then assist you with leaving the hospital APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, HOME CARE PACKAGES MANUAL (PDF) what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs. how fees and charges are calculated. If you’d like to provide feedback about this manual, please call My Aged Care on QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021. APPLY FOR AN AGED CARE ASSESSMENT ONLINE Apply for an assessment online in 3 easy steps. Before you can access government-subsidised aged care services for the first time, you need to apply for an assessment. Using the online application is quick and easy and will only take 15 to 20 minutes to complete. It’s the same form to apply for all types of care and support – including help AGED CARE HOME COSTS AND FEES Basic daily fee. Based on current rates, the maximum basic daily fee is $52.71 per day, or $19,239.15 per year. This fee helps pay for your day-to-day services such as meals, cleaning, facilities management and laundry. Everyone is expected to pay a basic daily fee to cover these services. The basic daily fee is 85% of the single person rate ofHOME CARE PACKAGES
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide. Home Care Packages can be an option if you need a coordinated approach to thedelivery
AGED CARE QUALITY STANDARDS Whether you’re receiving care at home or in an aged care home, the Aged Care Quality Standards define what good care should look like. All government-funded aged care providers are required to comply with eight Aged Care Quality Standards. SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experience SUPPORT FOR PEOPLE LIVING WITH DISABILITY The NDIS exists to support Australians between the age of 7 and 65 living with disability. It aims to support people to live in the community or other settings that are suitable for their age. For more information and to check your eligibility, visit the NDIS website, phone 1800 800 110, or complete the NDIA online contact form. GETTING ASSESSED FOR CHSP For information on COVID-19, the COVID-19 vaccine rollout, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates.LEGAL INFORMATION
Some common legal documents that My Aged Care need include guardianship, or any of the following documents that are supported by a letter from a medical practitioner stating that the person is unable to act on their behalf: enduring power of attorney (ACT, Queensland and Victoria only) Advance Health Directive (ACT and WA not included),or similar.
QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English). HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021.MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experience APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, HOME CARE PACKAGES MANUAL (PDF) what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs. how fees and charges are calculated. If you’d like to provide feedback about this manual, please call My Aged Care on SUPPORT FOR LGBTI PEOPLE The National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy aims to improve the ageing and aged care experience of LGBTI elders and ensure they have the same opportunities and options in aged care that are available to all Australians. You can find out more on the Department of Health’s website. ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English). HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021.MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experience APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, HOME CARE PACKAGES MANUAL (PDF) what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs. how fees and charges are calculated. If you’d like to provide feedback about this manual, please call My Aged Care on SUPPORT FOR LGBTI PEOPLE The National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy aims to improve the ageing and aged care experience of LGBTI elders and ensure they have the same opportunities and options in aged care that are available to all Australians. You can find out more on the Department of Health’s website. HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021. GETTING SUPPORT IN AGED CARE If you want to access information on behalf of the person you care for, you need to be registered as their representative. If you are a representative, you can access information on their behalf by: Calling My Aged Care on 1800 200 422. Logging into their My Aged Care OnlineAccount.
HOME CARE PACKAGES
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide. Home Care Packages can be an option if you need a coordinated approach to thedelivery
AGED CARE QUALITY STANDARDS Whether you’re receiving care at home or in an aged care home, the Aged Care Quality Standards define what good care should look like. All government-funded aged care providers are required to comply with eight Aged Care Quality Standards. SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experience SUPPORT FOR PEOPLE LIVING WITH DISABILITY The NDIS exists to support Australians between the age of 7 and 65 living with disability. It aims to support people to live in the community or other settings that are suitable for their age. For more information and to check your eligibility, visit the NDIS website, phone 1800 800 110, or complete the NDIA online contact form. HOME CARE PACKAGES MANUAL (PDF) what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs. how fees and charges are calculated. If you’d like to provide feedback about this manual, please call My Aged Care on SHORT-TERM RESTORATIVE CARE Short-term restorative care is designed to help you reverse or slow the difficulties you are having with everyday tasks. The program is delivered by a team of health professionals there to help you manage or adapt to your changing needs. CARING FOR SOMEONE WITH A CHRONIC DISEASE A chronic disease is a long-term condition that doesn’t get better on its own and is not cured completely. Caring for someone with a chronic disease is challenging and emotionally draining. This is because the progress of the disease, and the changes this may cause in the person you’re caring for create a QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English).MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
INCOME AND MEANS ASSESSMENTS If your aged care provider requests a fee advice letter please call Services Australia on 1800 227 475 or the Department of Veterans' Affairs on 1800 555 254. Services Australia or DVA will send you a pre-commencement letter to confirm if you need to pay a means-testedcare fee
AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, NON-COMPLIANCE CHECKER Required. Proximity. 5 kilometres 10 kilometres 20 kilometres 50 kilometres Up to 250 kilometres. Search by state or territory. State or Territory Select a state or territory ACT NSW QLD TAS SA WA NT VIC. Compliance Activity Types Select a type Current Notices of Non-Compliance Archived Notices of Non-Compliance Current Sanctions orNotices to
BAPTCARE SELF-MANAGED HOME CARE PACKAGES Get the information you need to decide who to receive your services from. What to consider. Learn how to work out your costs and how much you might have to pay. Understanding costs. Find out how to set up a new service once you’ve chosen your provider. Setting up a new service. My Aged Care in 4 steps. QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English).MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
INCOME AND MEANS ASSESSMENTS If your aged care provider requests a fee advice letter please call Services Australia on 1800 227 475 or the Department of Veterans' Affairs on 1800 555 254. Services Australia or DVA will send you a pre-commencement letter to confirm if you need to pay a means-testedcare fee
AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, NON-COMPLIANCE CHECKER Required. Proximity. 5 kilometres 10 kilometres 20 kilometres 50 kilometres Up to 250 kilometres. Search by state or territory. State or Territory Select a state or territory ACT NSW QLD TAS SA WA NT VIC. Compliance Activity Types Select a type Current Notices of Non-Compliance Archived Notices of Non-Compliance Current Sanctions orNotices to
BAPTCARE SELF-MANAGED HOME CARE PACKAGES Get the information you need to decide who to receive your services from. What to consider. Learn how to work out your costs and how much you might have to pay. Understanding costs. Find out how to set up a new service once you’ve chosen your provider. Setting up a new service. My Aged Care in 4 steps. QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to RESOURCES | MY AGED CARE Some are also available in other languages. Hard copies of the booklets, brochures, posters and magnets are available from National Mailing and Marketing by emailing: health@nationalmailing.com.au or phoning (02) 6269 1025. Download in new window Booklet: Charter of Aged Care Rights (PDF) Download in new window Booklet: Continuity ofSupport
HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021. CONTACT US | MY AGED CARE Saturdays: 10am to 2pm. Closed on Sundays and national public holidays. If you are calling from overseas, dial +61 2 6289 1555 (office hours) and ask for the My Aged Care contact centre. * 1800 numbers are free from landlines and most mobile phones.HOME CARE PACKAGES
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide. Home Care Packages can be an option if you need a coordinated approach to thedelivery
FEE ESTIMATOR: HOW MUCH WILL I PAY? If you would like to know how much you might have to pay towards your Home Care Package or aged care home, our fee estimator can give you an estimate – to help you plan. This simple calculator asks for a few details (about your income, assets and household) to calculate what your fees might be. The figures it provides are an estimate. INCOME AND MEANS ASSESSMENTS If your aged care provider requests a fee advice letter please call Services Australia on 1800 227 475 or the Department of Veterans' Affairs on 1800 555 254. Services Australia or DVA will send you a pre-commencement letter to confirm if you need to pay a means-testedcare fee
SUPPORT FOR OLDER PEOPLE EXPERIENCING HOMELESSNESS are aged 50 years or older and are prematurely aged*, or. are on a low income, or. are 45 years or older (for Aboriginal and Torres Strait Islander people) and. are homeless or at risk of being homeless. You, or your family member, friend or carer can apply for help by calling My Aged Care on 1800 200 422. * People whose life experience COSTS FOR PEOPLE WHO RECEIVE COMPENSATION If your compensation claim includes payment for help at home or an aged care home, that money should go towards paying for your care. Receiving compensation could mean that the Australian Government changes its contribution to your aged care costs. This means you may have to: pay back some of the money that the government has paid onyour behalf.
FREQUENTLY ASKED AGED CARE QUESTIONS Dialogue opened Internet Explorer support ending. Looks like you are using Internet Explorer. From 26 July 2021, the My Aged Care website will no longer support this browser. We recommend moving to another browser before this date. ACCESS AGED CARE INFORMATION IN VIETNAMESE Cách thức nộp đơn xin được thẩm định (How to apply for an assessment). Làm thế nào để chuẩn bị cho cuộc thẩm định của quý vị (How to prepare for your assessment). Hiểu chi phí chăm sóc người cao niên (Understanding aged care costs). Giúp liên lạc với My Aged Care (Help contacting My AgedCare)
ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
FIND A PROVIDER
If you need a provider that is sensitive to your faith or religion: Enter three or more characters to filter down list of checkboxes. Aboriginal Evang. Missions. Agnosticism. Albanian Orthodox. Ancestor Veneration. Ancient Church of the East. Anglican. Anglican CatholicChurch.
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English). HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021.HOME CARE PACKAGES
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide. Home Care Packages can be an option if you need a coordinated approach to thedelivery
MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want to ACCESS AUSTRALIAN AGED CARE INFORMATION AND SERVICES How My Aged Care can help you - Transcript. Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged ABOUT US | MY AGED CARE My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care provides: information on the different types of aged care services available. an assessment of needs toidentify
FIND A PROVIDER
If you need a provider that is sensitive to your faith or religion: Enter three or more characters to filter down list of checkboxes. Aboriginal Evang. Missions. Agnosticism. Albanian Orthodox. Ancestor Veneration. Ancient Church of the East. Anglican. Anglican CatholicChurch.
MY AGED CARE
Knowing what aged care services are available before you need them will help prepare you to make decisions about your future. Read more in the My Aged Care brochure (English). HOME CARE PACKAGE COSTS AND FEES If you are a part pensioner or if you earn between $28,048.80 and $54,168.40 a year, your income-tested care fee is capped at $5,667.73 a year. If you earn more than $54,168.40 a year, your income-tested care fee is capped at $11,335.48 a year. There is a lifetime cap of $68,012.98 as at 20 March 2021.HOME CARE PACKAGES
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide. Home Care Packages can be an option if you need a coordinated approach to thedelivery
MAKE A REFERRAL
Step 1 of 6 - Landing page. If you are a health or aged care professional, the Make a Referral form is for you. It allows you to refer patients for an aged care assessment – to determine their eligibility for government-funded aged care services. You can’t refer patients for a specific type of care or support, only for anassessment.
AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
APPOINTMENT OF A REPRESENTATIVE FORM (PDF) Appointment of a representative form (PDF) This form is to appoint either a regular or authorised representative in My Aged Care. For regular representatives, QUESTIONS TO ASK WHEN LOOKING FOR HCP PROVIDERS (PDF) Questions to ask when looking for Home Care Package providers (PDF) Page Tools. select to open share options. Facebook Twitter Email Copy. When meeting Home Care Package service providers, there are questions you can ask to make sure you cover everything you want toFIND A PROVIDER
If you need a provider that is sensitive to your faith or religion: Enter three or more characters to filter down list of checkboxes. Aboriginal Evang. Missions. Agnosticism. Albanian Orthodox. Ancestor Veneration. Ancient Church of the East. Anglican. Anglican CatholicChurch.
CONTACT US | MY AGED CARE Saturdays: 10am to 2pm. Closed on Sundays and national public holidays. If you are calling from overseas, dial +61 2 6289 1555 (office hours) and ask for the My Aged Care contact centre. * 1800 numbers are free from landlines and most mobile phones. AGED CARE HOME COSTS AND FEES Basic daily fee. Based on current rates, the maximum basic daily fee is $52.71 per day, or $19,239.15 per year. This fee helps pay for your day-to-day services such as meals, cleaning, facilities management and laundry. Everyone is expected to pay a basic daily fee to cover these services. The basic daily fee is 85% of the single person rate of APPLY FOR AN AGED CARE ASSESSMENT The first step to access government-funded aged care services is to check your eligibility for a face-to-face assessment. You can call our friendly and knowledgeable contact centre staff to talk about your needs on 1800 200 422. Or you can apply online. Please note: If you have previously registered with My Aged Care, you cannot use theonline
PREPARING FOR YOUR AGED CARE ASSESSMENT Alternatively, they can provide you with a referral code and you can choose to find services yourself. Our Find a provider tool can help you look for services in your area. If you need any support after your assessment, call My Aged Care on 1800 200 422. Read more about what happens after an assessment FEE ESTIMATOR: HOW MUCH WILL I PAY? If you would like to know how much you might have to pay towards your Home Care Package or aged care home, our fee estimator can give you an estimate – to help you plan. This simple calculator asks for a few details (about your income, assets and household) to calculate what your fees might be. The figures it provides are an estimate. AGED CARE HOME ACCOMMODATION REFUNDS All aged care homes must refund accommodation lump sums within 14 days’ notice of your intention to move to another home. This means that if you give: more than 14 days’ notice, your lump sum balance must be refunded on the day you leave. up to 14 days’ notice, your lump sum balance must be refunded within 14 days after the day yougive
NON-COMPLIANCE CHECKER Date Range. Suburb. Results will autocomplete. Required. Proximity. 5 kilometres 10 kilometres 20 kilometres 50 kilometres Up to 250 kilometres. Search by state or territory. State or Territory Select a state or territory ACT NSW QLD TAS SA WA NT VIC. Compliance Activity Types Select a type Current Notices of Non-Compliance Archived Noticesof
COSTS FOR PEOPLE WHO RECEIVE COMPENSATION If your compensation claim includes payment for help at home or an aged care home, that money should go towards paying for your care. Receiving compensation could mean that the Australian Government changes its contribution to your aged care costs. This means you may have to: pay back some of the money that the government has paid onyour behalf.
HOME CARE PACKAGES MANUAL (PDF) what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs. how fees and charges are calculated. If you’d like to provide feedback about this manual, please call My Aged Care on Skip to main contentCOMPARISON BAR
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WELCOME TO MY AGED CARE IF YOU NEED SOME HELP AROUND THE HOUSE OR THINK IT’S TIME TO LOOK INTO AGED CARE HOMES, MY AGED CARE IS HERE TO HELP. My Aged Care is the Australian Government's starting point on your aged care journey. Find and access the government-funded services youneed.
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HOW MY AGED CARE CAN HELP YOU - TRANSCRIPT Narrator: My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home. Once you have the information you need, you can call us to discuss your needs and find out if you require an assessment. If you do, an assessor will come to your home for a face-to-face assessment to work out what services you are eligible for. We can also help you estimate the fees you may have to pay, and what service providers are available near you. Wherever you are on your aged care journey, My Aged Care can help youget started.
Find the help you need with My Aged Care. Go to myagedcare.gov.au or call 1800 200 422. LEARN ABOUT DIFFERENT TYPES OF CARE If you are just starting out on your aged care journey, this is your first step. You can see what services are available to help you stay in your own home, or what to expect in an aged care home.Start here
GET ASSESSED
If you’ve had a look at what services might be available and you want to know if you are eligible, this is your next step. Read about how to apply and what’s involved in the assessment process. Learn about the processFIND A PROVIDER
If you’ve been assessed and are ready to find a provider and set up your new services, start here. Find out what to consider and get information about service providers near you.Find providers
MANAGE YOUR SERVICES If you are receiving services and want to check what you’ve got in place or make some changes, head to this section. Learn how to manage services TOOLS TO GET STARTED CHECK YOUR ELIGIBILITY AND APPLY FOR AN ASSESSMENT ONLINE Apply for an assessment Request an aged care assessment for a patient or a client.Make a referral
Find out how much you may need to pay towards your services.Estimate your fees
See if there are any compliance issues with organisations you'reconsidering.
Check for compliance issuesNEWS AND UPDATES
For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.Browse all news
NEED SOME HELP?
I HAVE QUESTIONS
If you need some help, the My Aged Care team can answer most of your questions over the phone.Call 1800 200 422
AN ADVOCATE FOR MY RIGHTS Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care. Read more about advocacy SOMEONE TO TALK ON MY BEHALF A friend or a family member can speak on your behalf by becoming yourrepresentative.
Read more about representativesSUPPORT FOR ALL
Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people,veterans, and more.
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