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BILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your SPEED TEST – NEWWAVECOM Click the ‘Services’ tab on the top navigation bar. Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’. You can also click “Check Speed” in the “Internet Speed Tile”. On the next page, click ‘Go’ to perform your speed test. The results will appear after the speed test completes. REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles.PAPERLESS BILLING
To turn ON or opt-in to paperless billing, follow the below steps. Step 1. Log into your online account here: Customer Portal. Step 2. Once logged in, under the Bill Pay TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple orBILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your SPEED TEST – NEWWAVECOM Click the ‘Services’ tab on the top navigation bar. Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’. You can also click “Check Speed” in the “Internet Speed Tile”. On the next page, click ‘Go’ to perform your speed test. The results will appear after the speed test completes. REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles.PAPERLESS BILLING
To turn ON or opt-in to paperless billing, follow the below steps. Step 1. Log into your online account here: Customer Portal. Step 2. Once logged in, under the Bill Pay TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your PHONE – NEWWAVECOM Working With Voicemail. Understanding Your Sparklight Phone Bill and Charges. Using Your Sparklight Phone. Troubleshooting Sparklight Phone Service. Connecting Third-Party Services to My Phone. All About Phone Numbers. See all 19 articles.PAPERLESS BILLING
To turn ON or opt-in to paperless billing, follow the below steps. Step 1. Log into your online account here: Customer Portal. Step 2. Once logged in, under the Bill Pay section, click the word “OFF” next to the word “Paperless”.COMPATIBLE MODEMS
For our customers in Longview, TX; Your Sparklight Fiber Internet service will be using a device known as an ONU instead of modems. We provide a complimentary ONU to support your fiber service and do not currently support customer-owned ONU’s. We offer and support WiFi ONE service for $10.50 per month. These systems will maximize your ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TROUBLESHOOTING WIRELESS INTERNET Most routers and wireless devices are using 2.4 GHz. If troubleshooting EMI is not producing results, try setting the router to 5 GHz. Please bear in mind, any devices which will connect to the network must be capable of communicating at 5 GHz. Using this frequency is particularly helpful when surrounded by other wireless networks or when all REGISTER FOR AN ONLINE ACCOUNT Step 2: Enter the Sparklight username you would like to register and click “Next” to continue. Step 3: Enter a password within both password boxes. Select your password reset question of your choice and enter the personal answer to the question. Click “Next” to continue. Step 4: Enter an existing email address to link to your new TOP 10 REASONS FOR SLOW WIFI If you subscribe to Sparklight cable and both your Internet and TV services are not working, please call our 24/7 Technical Care Center for further assistance at 877-692-2253. Run a speed test to help troubleshoot if the affected internet speed is within your home or GIGABIT INTERNET FAQ Q. What is Gigabit Internet ? A. Gigabit Internet is NewWave’s newest, ultra-fast Internet service. NewWave’s network has been upgraded to gigabit speeds capable of GIGABIT SUPPORTED MODEMS GigaONE Supported Modems - Residential Only. Sparklight strives to produce a high level of reliability, stability, and security for our High-Speed Internet Subscribers. As such, we continually evaluate cable modems on our network for compatibility and performance. The following is a current list of cable modems that have been certifiedto work
BILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your SPEED TEST – NEWWAVECOM Click the ‘Services’ tab on the top navigation bar. Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’. You can also click “Check Speed” in the “Internet Speed Tile”. On the next page, click ‘Go’ to perform your speed test. The results will appear after the speed test completes. REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles. ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache.BILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your SPEED TEST – NEWWAVECOM Click the ‘Services’ tab on the top navigation bar. Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’. You can also click “Check Speed” in the “Internet Speed Tile”. On the next page, click ‘Go’ to perform your speed test. The results will appear after the speed test completes. REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles. ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REGISTER FOR AN ONLINE ACCOUNT Step 2: Enter the Sparklight username you would like to register and click “Next” to continue. Step 3: Enter a password within both password boxes. Select your password reset question of your choice and enter the personal answer to the question. Click “Next” to continue. Step 4: Enter an existing email address to link to your newCOMPATIBLE MODEMS
For our customers in Longview, TX; Your Sparklight Fiber Internet service will be using a device known as an ONU instead of modems. We provide a complimentary ONU to support your fiber service and do not currently support customer-owned ONU’s. We offer and support WiFi ONE service for $10.50 per month. These systems will maximize your GIGABIT SUPPORTED MODEMS GigaONE Supported Modems - Residential Only. Sparklight strives to produce a high level of reliability, stability, and security for our High-Speed Internet Subscribers. As such, we continually evaluate cable modems on our network for compatibility and performance. The following is a current list of cable modems that have been certifiedto work
TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yoPAPERLESS BILLING
To turn ON or opt-in to paperless billing, follow the below steps. Step 1. Log into your online account here: Customer Portal. Step 2. Once logged in, under the Bill Pay section, click the word “OFF” next to the word “Paperless”.GENERAL QUESTIONS
General TV FAQs. What Channels are Offered in HD? Is Digital Cable HDTV? Do I Need a Digital Receiver for Each TV? Do I Need a Digital TV to get Digital Cable? Does Sparklight Offer DVRs? Does Sparklight Offer High Definition? Is There a Cost for High Definition? DigitalCable Requirements.
PHONE TROUBLESHOOTING If this does not restore your service, please try the below suggestions: - Double check that all connections between your phone and the wall are tight. Make sure the wires are not frayed or damaged. If nothing appears damaged or loose try the next suggestions. - Move your phone to another wall outlet to see if the current wall outlet isat
TROUBLESHOOTING WIRELESS INTERNET Most routers and wireless devices are using 2.4 GHz. If troubleshooting EMI is not producing results, try setting the router to 5 GHz. Please bear in mind, any devices which will connect to the network must be capable of communicating at 5 GHz. Using this frequency is particularly helpful when surrounded by other wireless networks or when all CHANGING WIFI PASSWORD To change your WiFi password on a Sparklight non-Hitron model modem, follow these steps: Connect to your Sparklight Internet service. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar. Enter the following username: ‘admin’. Enter the following password: ‘password’. Under Basic Setup, it is recommended toBILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles. CHANGING WIFI PASSWORD To change your WiFi password on a Sparklight non-Hitron model modem, follow these steps: Connect to your Sparklight Internet service. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar. Enter the following username: ‘admin’. Enter the following password: ‘password’. Under Basic Setup, it is recommended to TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REMOTE DOES NOT CHANGE CHANNELS OR CONTROL VOLUME ON CABLE Look for the input buttons across the top of your remote. Inputs will be labeled in combinations including Audio, AUX, DVD, VCR, TV, and CBL. Press the CBL button to select your set-top box as theBILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles. CHANGING WIFI PASSWORD To change your WiFi password on a Sparklight non-Hitron model modem, follow these steps: Connect to your Sparklight Internet service. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar. Enter the following username: ‘admin’. Enter the following password: ‘password’. Under Basic Setup, it is recommended to TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REMOTE DOES NOT CHANGE CHANNELS OR CONTROL VOLUME ON CABLE Look for the input buttons across the top of your remote. Inputs will be labeled in combinations including Audio, AUX, DVD, VCR, TV, and CBL. Press the CBL button to select your set-top box as the CORONAVIRUS (COVID-19) CUSTOMER ASSISTANCE FAQS Yes. We are offering a 15 Mbps internet plan for $10 per month for the first three months of service to help low-income families and those most impacted from coronavirus challenges, such as seniors and college students, through Dec. 31, 2021. Please contact our representatives at VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yoCOMPATIBLE MODEMS
For our customers in Longview, TX; Your Sparklight Fiber Internet service will be using a device known as an ONU instead of modems. We provide a complimentary ONU to support your fiber service and do not currently support customer-owned ONU’s. We offer and support WiFi ONE service for $10.50 per month. These systems will maximize your CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache.GENERAL QUESTIONS
General TV FAQs. What Channels are Offered in HD? Is Digital Cable HDTV? Do I Need a Digital Receiver for Each TV? Do I Need a Digital TV to get Digital Cable? Does Sparklight Offer DVRs? Does Sparklight Offer High Definition? Is There a Cost for High Definition? DigitalCable Requirements.
PHONE – NEWWAVECOM Call 1.844.546.3278 Order Online Store LocationsCONNECTION ISSUES
It is a healthy practice to occasionally reboot your cable modem to refresh its internet connection. Reboot your router (if applicable): After rebooting your cable modem in the step above, it may be necessary to also reboot the router. Unplug the power from the router for 5 seconds, and plug it back in. It should take about 30 seconds toreboot.
TOP 10 REASONS FOR SLOW WIFI If you subscribe to Sparklight cable and both your Internet and TV services are not working, please call our 24/7 Technical Care Center for further assistance at 877-692-2253. Run a speed test to help troubleshoot if the affected internet speed is within your home or TEXT MESSAGE NOTIFICATIONS Step 2: After signing in, click the down arrow next to your account name in the top right of the page and click “profile settings”. Step 3: Next, scroll down to the section labeled “text message notifications” and click the “subscribe” button. Step 4: Enterthe cell phone
BILLING & ACCOUNT
Call 1.844.546.3278 Order Online Store LocationsNEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM Easy Pay is the most convenient and reliable way to pay for your service. When you sign up for Easy Pay, your bill is automatically paid on time, every month. Follow the instructions below to set u SPEED TEST – NEWWAVECOM Does NewWave offer an authorized speed test? NewWave is now offering an authorized speed test through your Customer Portal.We provide this speed test to our High-Speed Internet Subscribers as a diagnostic tool to test the speeds of their NewWave Internet connection. REMOTE CONTROL INSTRUCTIONS Click here for instructions for the most common NewWave TV remotecontrol.
TROUBLESHOOTING SLOW INTERNET My internet appears to be running slowly. How can I speed it up? The first recommended step is a NewWave speed test run on a computer connected directly to the modem with an Ethernet cable. This h TV2GO IS NOW TV EVERYWHERE As NewWave continues to transition to Sparklight, the TV2GO has been retired effective December 2, 2020, and we are now using Sparklight’s TV Everywhere platform. TV Everywhere offers the samefunc
ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REMOTE DOES NOT CHANGE CHANNELS OR CONTROL VOLUME ON CABLE Look for the input buttons across the top of your remote. Inputs will be labeled in combinations including Audio, AUX, DVD, VCR, TV, and CBL. Press the CBL button to select your set-top box as theBILLING & ACCOUNT
Call 1.844.546.3278 Order Online Store LocationsNEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM Easy Pay is the most convenient and reliable way to pay for your service. When you sign up for Easy Pay, your bill is automatically paid on time, every month. Follow the instructions below to set u SPEED TEST – NEWWAVECOM Does NewWave offer an authorized speed test? NewWave is now offering an authorized speed test through your Customer Portal.We provide this speed test to our High-Speed Internet Subscribers as a diagnostic tool to test the speeds of their NewWave Internet connection. REMOTE CONTROL INSTRUCTIONS Click here for instructions for the most common NewWave TV remotecontrol.
TROUBLESHOOTING SLOW INTERNET My internet appears to be running slowly. How can I speed it up? The first recommended step is a NewWave speed test run on a computer connected directly to the modem with an Ethernet cable. This h TV2GO IS NOW TV EVERYWHERE As NewWave continues to transition to Sparklight, the TV2GO has been retired effective December 2, 2020, and we are now using Sparklight’s TV Everywhere platform. TV Everywhere offers the samefunc
ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REMOTE DOES NOT CHANGE CHANNELS OR CONTROL VOLUME ON CABLE Look for the input buttons across the top of your remote. Inputs will be labeled in combinations including Audio, AUX, DVD, VCR, TV, and CBL. Press the CBL button to select your set-top box as the VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your CORONAVIRUS (COVID-19) CUSTOMER ASSISTANCE FAQS Note: In response to the recent increase in COVID-19 cases, we have adjusted our operations and our front offices will remain closed for the time being in order to best protect the health and safety of our customers, associates and communities. Additionally, technicians will be unable to enter homes at this time. We will continue to schedule Internet installation and service visits that can beGENERAL QUESTIONS
An intermittent/stutter dial tone when you pick up your receiver . How do I know when I have messages in voice mail? Look for a “voice mail waiting” indicator: A red flashing light on your telephone set ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo PHONE – NEWWAVECOM Call 1.844.546.3278 Order Online Store Locations TV2GO IS NOW TV EVERYWHERE As NewWave continues to transition to Sparklight, the TV2GO has been retired effective December 2, 2020, and we are now using Sparklight’s TV Everywhere platform. TV Everywhere offers the samefunc
COMPATIBLE MODEMS
Note: NewWave Phone Service is only supported on Arris cable modems (eMTA) leased from your local NewWave office. The following modems have been tested and approved by NewWave but are only recommended for the Lite Plan where the Mbps does not exceed 50Mbps. CHANGING WIFI PASSWORD There may be times when you want to change or retrieve your WiFi password for one reason or another. Typically, this is done to ensure your network remains secure. Although not required, it is recoCONNECTION ISSUES
Verify Connections Check to ensure your power cord is connected. Check coaxial cable to verify it is securely connected to the wall outlet and the other end is securely connected to the modem. Con TOP 10 REASONS FOR SLOW WIFI 1. The distance between your Wi-Fi router/modem and your device is too far. The further the distance, the weaker the signal, and the slower the Wi-Fi speeds. The distance between your router/modemBILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles. CHANGING WIFI PASSWORD To change your WiFi password on a Sparklight non-Hitron model modem, follow these steps: Connect to your Sparklight Internet service. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar. Enter the following username: ‘admin’. Enter the following password: ‘password’. Under Basic Setup, it is recommended to ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REMOTE DOES NOT CHANGE CHANNELS OR CONTROL VOLUME ON CABLE Look for the input buttons across the top of your remote. Inputs will be labeled in combinations including Audio, AUX, DVD, VCR, TV, and CBL. Press the CBL button to select your set-top box as theBILLING & ACCOUNT
Managing Your Account. Outage Text Message Notifications. Payment History. View Bill and Billing History. User Accounts - Edit/Delete. Checking Data Usage. Forgot or Need to Change my Username or Password. See all 12 articles.NEWWAVECOM
Receive: When the light is on, the modem is receiving a strong signal. Send: When the light is on, the modem has a good upstream signal sending back to the network. Online: When the light is on, you are connected to the network. PC/Activity: This light should be flashing as a sign of communication between the modem and the computer. Standby: When in standby mode, this light will be lit, and EASY PAY – NEWWAVECOM How to set up Easy Pay. Login to the Sparklight Customer Portal by entering your username and password in the input fields as shown below. If you have forgotten your username or password, refer to this support article here. Select the 'Overview' option on the top menu ribbon. In the 'Bill Pay' section, your current Easy Pay status isidentified
VIEW BILL AND BILLING HISTORY To view your bill and billing history, follow the steps below. Step 1. Log in to your online customer account here: Customer Portal. Step 2. Click the “Billing” tab in the top navigation bar. Your REMOTE CONTROL INSTRUCTIONS Digital/HDTV, DVR and Remote Information. Display Time. Parental Control Setup. DVR - Recording, Controls and Messages. HDTV FAQs. Enabling Closed Captioning. Using the I-Guide. See all 8 articles. CHANGING WIFI PASSWORD To change your WiFi password on a Sparklight non-Hitron model modem, follow these steps: Connect to your Sparklight Internet service. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar. Enter the following username: ‘admin’. Enter the following password: ‘password’. Under Basic Setup, it is recommended to ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yo TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or CLEAR YOUR BROWSER CACHE Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. REMOTE DOES NOT CHANGE CHANNELS OR CONTROL VOLUME ON CABLE Look for the input buttons across the top of your remote. Inputs will be labeled in combinations including Audio, AUX, DVD, VCR, TV, and CBL. Press the CBL button to select your set-top box as the CORONAVIRUS (COVID-19) CUSTOMER ASSISTANCE FAQS Yes. We are offering a 15 Mbps internet plan for $10 per month for the first three months of service to help low-income families and those most impacted from coronavirus challenges, such as seniors and college students, through Dec. 31, 2021. Please contact our representatives at SPEED TEST – NEWWAVECOM Click the ‘Services’ tab on the top navigation bar. Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’. You can also click “Check Speed” in the “Internet Speed Tile”. On the next page, click ‘Go’ to perform your speed test. The results will appear after the speed test completes. HOW TO READ YOUR BILL See below for instructions on how to read your monthly statement. Special Message Area – Any extra notes that require your attention. Our Contact Info – If you need our hours of operations, phone number, address, or website. Your Info & Account Number – Your account number, name, and address will appear on all payments you sendus.
ADD A DEVICE TO YOUR HOME NETWORK (Note: settings may vary based on operating system and version) Apple iOSSteps to Enable WiFi1. Tap SETTINGS2. Tap WiFi3. If WiFi is set to OFF, tap the OFF button to turn ON Steps to connect to yoGENERAL QUESTIONS
General TV FAQs. What Channels are Offered in HD? Is Digital Cable HDTV? Do I Need a Digital Receiver for Each TV? Do I Need a Digital TV to get Digital Cable? Does Sparklight Offer DVRs? Does Sparklight Offer High Definition? Is There a Cost for High Definition? DigitalCable Requirements.
CONNECTION ISSUES
It is a healthy practice to occasionally reboot your cable modem to refresh its internet connection. Reboot your router (if applicable): After rebooting your cable modem in the step above, it may be necessary to also reboot the router. Unplug the power from the router for 5 seconds, and plug it back in. It should take about 30 seconds toreboot.
TV2GO IS NOW TV EVERYWHERE Sparklight's TV Everywhere is a streaming service that allows you to enjoy television shows from over 350 networks and content creators, as well as more than 100,000 on demand videos with over 30,000 hours of programming via: The Broadcaster's Website. The Broadcaster's Apple or TROUBLESHOOTING SLOW INTERNET If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance. There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and MLB NETWORK CHANNEL DROP NewWave Communications’ contract with MLB Network ends on March 31, 2019. Effective April 1, 2019, NewWave will no longer carry MLB Network. MLB Network TOP 10 REASONS FOR SLOW WIFI If you subscribe to Sparklight cable and both your Internet and TV services are not working, please call our 24/7 Technical Care Center for further assistance at 877-692-2253. Run a speed test to help troubleshoot if the affected internet speed is within your home or EMERGENCY BROADBAND BENEFIT (EBB) PROGRAM Sparklight is proud to participate in the FCC Emergency Broadband Benefit program in an effort to help provide fast and reliable connectivity to customers who have been financially impacted during the pandemic. Learn More To view offer pricing __ Choose your location __ Set your location to see special sales and local informationSet Location
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A FEW WORDS FROM OUR CUSTOMERS "Sparklight Internet is reliable. The connection is always there whenI need it."
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Copyright 2021, Sparklight ®. All rights reserved.STARTER 100 PLUS
Promotional Offer: $45 Starter 100 Plus for 6 months Regular Price: $55 Starter 100 Plus Offer Expiration Date: Limited time offer may expire at any time. Promotional rate quoted good for 6 months when new customers subscribe to our Starter 100 Plus Internet service; afterwards the rate increases to the current rate, which is presently $55 and is subject to change at any time. Cannot be combined with any other offer. New customers are those who have not had service with Sparklight in the past 12 months. Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 350GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply. STREAMER & GAMER 200 PLUS Regular Price: $65 Streamer & Gamer 200 Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 700GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.TURBO 300 PLUS
Regular Price: $80 Turbo 300 Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1200GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.GIG INTERNET
Regular Price: $125 GigaONE Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. NewWave manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1500GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.STARTER 100 PLUS
Promotional Offer: $45 Starter 100 Plus for 6 months Regular Price: $55 Starter 100 Plus Offer Expiration Date: Limited time offer may expire at any time. Promotional rate quoted good for 6 months when new customers subscribe to our Starter 100 Plus Internet service; afterwards the rate increases to the current rate, which is presently $55 and is subject to change at any time. Cannot be combined with any other offer. New customers are those who have not had service with Sparklight in the past 12 months. Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 350GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply. STREAMER & GAMER 200 PLUS Regular Price: $65 Streamer & Gamer 200 Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 700GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.TURBO 300 PLUS
Regular Price: $80 Turbo 300 Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1200GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.GIG INTERNET
Regular Price: $125 GigaONE Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. NewWave manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1500GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.FREEDOM CONNECT 300
Promotional Offer: $45 Starter 100 Plus for 6 months Regular Price: $55 Starter 100 Plus Offer Expiration Date: Limited time offer may expire at any time. Promotional rate quoted good for 6 months when new customers subscribe to our Starter 100 Plus Internet service; afterwards the rate increases to the current rate, which is presently $55 and is subject to change at any time. Cannot be combined with any other offer. New customers are those who have not had service with Sparklight in the past 12 months. Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 350GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.FREEDOM CONNECT 600
Regular Price: $65 Streamer & Gamer 200 Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 700GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.FREEDOM CONNECT GIG
Regular Price: $125 GigaONE Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. NewWave manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1500GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply.CONNECT GIG ULTRA
Regular Price: $125 GigaONE Plus Offer Expiration Date: Limited time offer that can expire at anytime.
Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Required Equipment and Modem Rental Fee: Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. NewWave manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1500GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Other: Call for details. Restrictions apply. ELITE PACKAGE WITH STARTER 100 PLUS Promotional Offer: $105 Elite Package with Starter 100 Plus Regular Price: $164.50 Elite Package with Starter 100 Plus Offer Expiration Date: Promotional rate is good for the first 6 months when new customers subscribe to our ELITE 3 Pack Bundle with 100Mbps Plus Internet, Cable, and Phone service. After 6 months the rate increases to the then current bundle rate and is subject to change at any time. Cannot be combined with any other offer. New customers are individuals who have not had Internet, Cable, and Phone service with Sparklight in the past 6 months. Eligibility: All services are not available in all areas. Fees: Equipment, taxes, and a broadcast TV surcharges that vary by market are not included in above rate. Click here for more information. Terms: Subscription to Sparklight's Phone service is subject to the terms and limitations as detailed in the Sparklight Phone Agreement. In order to receive an HD channel the customer is required to subscribe to the channel in standard definition. Some HD programming requires leasing an HD receiver or Cable Card. Call for details. Required Equipment and Modem Rental Fee: Customers must lease anapproved eMTA modem
capable of DOCSIS 3.0 from Sparklight in order to receive the Internet and Phone services listed. Modem lease required with WiFi ONE. Some HD programming requires an HD receiver or Cable Card. A digital tuner may be required to receive video channels. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) cancelled as well as applicable taxes and fees but does not include long distancephone charges.
Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 350GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Sparklight Provided Battery Backup: Our home phone service utilizes equipment that is connected to your home’s power. If there is power interruption to your home, your service will not work. Backup batteries or Uninterruptible Power Supplies (UPS) can be purchased from brick-and-mortar or online retailers and can provide up to 24 hours of power for our equipment should a power outage occur. We’ve identified and tested two products manufactured by APC that offer a 2-year warranty, can operate between 5*F and 113*F, have lights to monitor the power source, and include an easy test button. These two products can be found on our support site by visiting support.sparklight.com and searching “battery backup”. Alternative Battery Backup: Customers who wish to have an alternative battery backup or an extended battery backup period can purchase a UPS (Uninterruptible Power Supply) by clicking here, or from any other retailer that supplies a replacement battery compatible with the eMTA. Testing Your Backup Battery: A battery indicator LED on the front of the eMTA will indicate whether the included battery is functioning properly. Sparklight leased eMTA's include an option for battery replacement should it fail during the subscription term - please call technical support if you believe your battery is not functioning properly. Batteries supplied by Sparklight should be stored in the eMTA battery compartment and between -4℉ and 140℉. Other: Call for details. Restrictions apply. PREFERRED 2 PACK BUNDLE WITH 300MBPS PLUS Promotional Offer: $100 Preferred 2 Pack Bundle with 300MBPS Plus Regular Price: $105 Preferred 2 Pack Bundle with 300 MBPS Plus Offer Expiration Date: Promotional rate is good for the first 6 months when new customers subscribe to our Preferred 2 Pack Bundle with 300 MBPS Plus Internet & Phone. After 6 months the rate increases to the then current bundle rate and is subject to change at any time. Cannot be combined with any other offer. New customers are individuals who have not had Internet & Phone service with Sparklight in the past 6 months. Eligibility: All services are not available in all areas. Fees: Equipment, taxes, surcharges and fees are not included in aboverate.
Terms: Subscription to Sparklight's Phone service is subject to the terms and limitations as detailed in the Sparklight Phone Agreement.Call for details.
Required Equipment and Modem Rental Fee: Customers must lease anapproved eMTA modem
capable of DOCSIS 3.0 from Sparklight in order to receive the Internet services and Phone listed. Modem lease required with WiFi ONE. Credit Report Requirement Deposits Install Fees: In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program. Money Back Guarantee: May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply. Network Management and Data Plans: $10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 1200GB Data Plan is included with service. Click here to read our Acceptable Use Policy. Sparklight Provided Battery Backup: Our home phone service utilizes equipment that is connected to your home’s power. If there is power interruption to your home, your service will not work. Backup batteries or Uninterruptible Power Supplies (UPS) can be purchased from brick-and-mortar or online retailers and can provide up to 24 hours of power for our equipment should a power outage occur. We’ve identified and tested two products manufactured by APC that offer a 2-year warranty, can operate between 5*F and 113*F, have lights to monitor the power source, and include an easy test button. These two products can be found on our support site by visiting support.sparklight.com and searching “battery backup”. Alternative Battery Backup: Customers who wish to have an alternative battery backup or an extended battery backup period can purchase a UPS (Uninterruptible Power Supply) by clicking here, or from any other retailer that supplies a replacement battery compatible with the eMTA. Testing Your Backup Battery: A battery indicator LED on the front of the eMTA will indicate whether the included battery is functioning properly. Sparklight leased eMTA's include an option for battery replacement should it fail during the subscription term - please call technical support if you believe your battery is not functioning properly. Batteries supplied by Sparklight should be stored in the eMTA battery compartment and between -4℉ and 140℉. Other: Call for details. Restrictions apply.Details
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