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HOW MEASURING THE INTELLIGENCE OF VIRTUAL AGENT This method of measurement is important because it starts at the conversation level with the goal of improving intelligent assistant answers consistently and at-scale. Possible future enhancements include industry-wide benchmarks, best practices, and how AI and machine learning can be leveraged to automate conversational designand performance
VOICEBOTS VS. CHATBOTS Dr. Ahmed Bouzid, is CEO of Witlingo, a McLean, Virginia, based company that builds tools for publishing Sonic experiences, such as Alexa skills, Google actions, Bixby Capsules, Microcasts, and crowd-sourced audio streams.Prior to Witlingo, Dr. Bouzid was Head of Product at Amazon Alexa and VP of Product at Genesys. Dr. Bouzid holds 12 patents in Human Language Technology, is Ambassador at OPUS RESEARCH REPORT: "2019 INTELLIGENT AUTHENTICATION AND In this report, Opus Research provides enterprise executives competitive context for 13 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. The firms under study in thisreport have
CONVERSATIONAL INTELLIGENCE INTELLIVIEW CONVERTING FIRST 4 Conversational Intelligence Intelliview » GPSN PG B EJHJUBM PNOJDIBOOFM DPOWFSTBUJPO 5IFZ BSF JOJUJBUFE BU FBDI DVTUPNFS T EJTDSFUJPO BMUIPVHI UIFZ HOW ROYAL BANK OF CANADA'S AI-POWERED VIRTUAL ASSISTANT How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX. Royal Bank of Canada, the sixth largest bank in North America, is on a path to transform how its contact centers work and alter its relationships with customers. At Conversational Commerce Conference London (8-9 May), learn how an AI-poweredconversational
OPUS RESEARCHCOVERAGE AREASFEATURED RESEARCHWHITE PAPERSEVENTSWEBCASTSABOUT US Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions. ALL EYES ON THE IVR: WHY YOUR BUSINESS NEEDS A BETTER IVR Speech-Soft Solutions’ Real Time Reporting & Analytics Dashboard effectively addresses these first-order challenges.Like other monitoring systems, it operates 24/7/365 and can display findings graphicly in real-time or on-demand. Speedy analysis enables business unit personnel to change IVR scripts or dialog modules to measurably improve customer experiences. OPUS RESEARCH REPORT: "STATE OF INTELLIGENT AUTHENTICATION Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Opus Research recently surveyed 250 executive decision makers from multiple industries in the U.S. , Canada, U.K., and Western Europe about business technologies for security, authentication, and fraud prevention. M&A WATCH: THE WORLD AWAKENS TO THE VALUE OF BIOMETRICS M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication. Last week witnessed a mad rush for solution providers in Intelligent Authentication (IAuth) and fraud prevention to fill out their “native” capabilities voice and/or behavioral biometrics. It has been a long-time coming and is best exemplified by Mitek NUANCE UNDER NEW MANAGEMENT: IMPLICATIONS FOR Nuance Under New Management: Implications for Conversational Commerce. When Microsoft announced its agreement to purchase all of the stock in Nuance Communications for $19.7B last week, all eyes were on healthcare. Kane Simms of VUX World explains the deal in great detailhere .
HOW MEASURING THE INTELLIGENCE OF VIRTUAL AGENT This method of measurement is important because it starts at the conversation level with the goal of improving intelligent assistant answers consistently and at-scale. Possible future enhancements include industry-wide benchmarks, best practices, and how AI and machine learning can be leveraged to automate conversational designand performance
VOICEBOTS VS. CHATBOTS Dr. Ahmed Bouzid, is CEO of Witlingo, a McLean, Virginia, based company that builds tools for publishing Sonic experiences, such as Alexa skills, Google actions, Bixby Capsules, Microcasts, and crowd-sourced audio streams.Prior to Witlingo, Dr. Bouzid was Head of Product at Amazon Alexa and VP of Product at Genesys. Dr. Bouzid holds 12 patents in Human Language Technology, is Ambassador at OPUS RESEARCH REPORT: "2019 INTELLIGENT AUTHENTICATION AND In this report, Opus Research provides enterprise executives competitive context for 13 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. The firms under study in thisreport have
CONVERSATIONAL INTELLIGENCE INTELLIVIEW CONVERTING FIRST 4 Conversational Intelligence Intelliview » GPSN PG B EJHJUBM PNOJDIBOOFM DPOWFSTBUJPO 5IFZ BSF JOJUJBUFE BU FBDI DVTUPNFS T EJTDSFUJPO BMUIPVHI UIFZ HOW ROYAL BANK OF CANADA'S AI-POWERED VIRTUAL ASSISTANT How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX. Royal Bank of Canada, the sixth largest bank in North America, is on a path to transform how its contact centers work and alter its relationships with customers. At Conversational Commerce Conference London (8-9 May), learn how an AI-poweredconversational
OPUS RESEARCH REPORT: "STATE OF INTELLIGENT AUTHENTICATION Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Opus Research recently surveyed 250 executive decision makers from multiple industries in the U.S. , Canada, U.K., and Western Europe about business technologies for security, authentication, and fraud prevention. M&A WATCH: THE WORLD AWAKENS TO THE VALUE OF BIOMETRICS M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication. Last week witnessed a mad rush for solution providers in Intelligent Authentication (IAuth) and fraud prevention to fill out their “native” capabilities voice and/or behavioral biometrics. It has been a long-time coming and is best exemplified by Mitek OPUS RESEARCH REPORT: "2019 INTELLIGENT AUTHENTICATION AND In this report, Opus Research provides enterprise executives competitive context for 13 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. The firms under study in thisreport have
SALESFORCE SHUTS DOWN EINSTEIN VOICE ASSISTANT; CONFIRMS A very short release note issued in July 2020 marked a quiet end to Salesforce’s Einstein Voice Assistant. The end-of-life notice, effective as of July 10, applied to the mobile app for iOS and Android-based smartphones, as well as the “Setup for this feature in Lightning Experience.” INVOCA'S DIALOGTECH BUY HELPS DEFINE CONVERSATIONAL Invoca’s acquisition of DialogTech is a defining moment for the nascent Conversational Intelligence market. But not for the reasons that are being cited by tech reporters in popular outlets. Most have characterized the acquisition as a roll-up of start-ups in a new opportunity area, called ConversationalAI. NICE’S DIGITAL SOLUTIONS GROUP ON PATH TO LEVERAGE NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence. By Dan Miller on May 14, 2021 • ( 0 ) With the acquisition of Mindtouch, NICE has finally extended the power of AI-informed intelligent assistants beyond the agent desktop to support customer self-service applications. It’s been a long-time coming. WEBINAR: “NEW TRUTHS ABOUT SELF-SERVICE Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”. To address the challenges of customer care, many organizations are turning to automation to deliver better customer experiences and employee efficiencies. Treating all conversations as “ Conversational Intelligence ” allows businesses to maximize self FOUR REASONS WHY THIS IS THE YEAR OF VOICE Four Reasons Why This is The Year of Voice. For decades, the “Era of Voice” has been just around the corner. In contact centers, natural language speech has been poised to achieve primacy over touch-tone input to interactive voice response (IVR) systems so brands can greet callers with “How may I help you?” rather “Your call is CONVERSATIONAL INTELLIGENCE INTELLIVIEW CONVERTING FIRST 4 Conversational Intelligence Intelliview » GPSN PG B EJHJUBM PNOJDIBOOFM DPOWFSTBUJPO 5IFZ BSF JOJUJBUFE BU FBDI DVTUPNFS T EJTDSFUJPO BMUIPVHI UIFZ IA BOTS LANDSCAPE VISUAL SEP2019 Assistants & Smart Bots(262) Conversational Technologies(199) IA Technologies (170) Digital Assistants(34) Personal Advicors(25) Conversational Engagement(43) Metabots(6) Digital Assistants(16) Conversational Development Platforms (49) OPUS RESEARCHCOVERAGE AREASFEATURED RESEARCHWHITE PAPERSEVENTSWEBCASTSABOUT US Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions. ALL EYES ON THE IVR: WHY YOUR BUSINESS NEEDS A BETTER IVR Speech-Soft Solutions’ Real Time Reporting & Analytics Dashboard effectively addresses these first-order challenges.Like other monitoring systems, it operates 24/7/365 and can display findings graphicly in real-time or on-demand. Speedy analysis enables business unit personnel to change IVR scripts or dialog modules to measurably improve customer experiences. OPUS RESEARCH REPORT: "STATE OF INTELLIGENT AUTHENTICATION Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Opus Research recently surveyed 250 executive decision makers from multiple industries in the U.S. , Canada, U.K., and Western Europe about business technologies for security, authentication, and fraud prevention. M&A WATCH: THE WORLD AWAKENS TO THE VALUE OF BIOMETRICS M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication. Last week witnessed a mad rush for solution providers in Intelligent Authentication (IAuth) and fraud prevention to fill out their “native” capabilities voice and/or behavioral biometrics. It has been a long-time coming and is best exemplified by Mitek NUANCE UNDER NEW MANAGEMENT: IMPLICATIONS FOR Nuance Under New Management: Implications for Conversational Commerce. When Microsoft announced its agreement to purchase all of the stock in Nuance Communications for $19.7B last week, all eyes were on healthcare. Kane Simms of VUX World explains the deal in great detailhere .
HOW MEASURING THE INTELLIGENCE OF VIRTUAL AGENT This method of measurement is important because it starts at the conversation level with the goal of improving intelligent assistant answers consistently and at-scale. Possible future enhancements include industry-wide benchmarks, best practices, and how AI and machine learning can be leveraged to automate conversational designand performance
VOICEBOTS VS. CHATBOTS Dr. Ahmed Bouzid, is CEO of Witlingo, a McLean, Virginia, based company that builds tools for publishing Sonic experiences, such as Alexa skills, Google actions, Bixby Capsules, Microcasts, and crowd-sourced audio streams.Prior to Witlingo, Dr. Bouzid was Head of Product at Amazon Alexa and VP of Product at Genesys. Dr. Bouzid holds 12 patents in Human Language Technology, is Ambassador at OPUS RESEARCH REPORT: "2019 INTELLIGENT AUTHENTICATION AND In this report, Opus Research provides enterprise executives competitive context for 13 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. The firms under study in thisreport have
CONVERSATIONAL INTELLIGENCE INTELLIVIEW CONVERTING FIRST 4 Conversational Intelligence Intelliview » GPSN PG B EJHJUBM PNOJDIBOOFM DPOWFSTBUJPO 5IFZ BSF JOJUJBUFE BU FBDI DVTUPNFS T EJTDSFUJPO BMUIPVHI UIFZ HOW ROYAL BANK OF CANADA'S AI-POWERED VIRTUAL ASSISTANT How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX. Royal Bank of Canada, the sixth largest bank in North America, is on a path to transform how its contact centers work and alter its relationships with customers. At Conversational Commerce Conference London (8-9 May), learn how an AI-poweredconversational
OPUS RESEARCHCOVERAGE AREASFEATURED RESEARCHWHITE PAPERSEVENTSWEBCASTSABOUT US Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions. ALL EYES ON THE IVR: WHY YOUR BUSINESS NEEDS A BETTER IVR Speech-Soft Solutions’ Real Time Reporting & Analytics Dashboard effectively addresses these first-order challenges.Like other monitoring systems, it operates 24/7/365 and can display findings graphicly in real-time or on-demand. Speedy analysis enables business unit personnel to change IVR scripts or dialog modules to measurably improve customer experiences. OPUS RESEARCH REPORT: "STATE OF INTELLIGENT AUTHENTICATION Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Opus Research recently surveyed 250 executive decision makers from multiple industries in the U.S. , Canada, U.K., and Western Europe about business technologies for security, authentication, and fraud prevention. M&A WATCH: THE WORLD AWAKENS TO THE VALUE OF BIOMETRICS M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication. Last week witnessed a mad rush for solution providers in Intelligent Authentication (IAuth) and fraud prevention to fill out their “native” capabilities voice and/or behavioral biometrics. It has been a long-time coming and is best exemplified by Mitek NUANCE UNDER NEW MANAGEMENT: IMPLICATIONS FOR Nuance Under New Management: Implications for Conversational Commerce. When Microsoft announced its agreement to purchase all of the stock in Nuance Communications for $19.7B last week, all eyes were on healthcare. Kane Simms of VUX World explains the deal in great detailhere .
HOW MEASURING THE INTELLIGENCE OF VIRTUAL AGENT This method of measurement is important because it starts at the conversation level with the goal of improving intelligent assistant answers consistently and at-scale. Possible future enhancements include industry-wide benchmarks, best practices, and how AI and machine learning can be leveraged to automate conversational designand performance
VOICEBOTS VS. CHATBOTS Dr. Ahmed Bouzid, is CEO of Witlingo, a McLean, Virginia, based company that builds tools for publishing Sonic experiences, such as Alexa skills, Google actions, Bixby Capsules, Microcasts, and crowd-sourced audio streams.Prior to Witlingo, Dr. Bouzid was Head of Product at Amazon Alexa and VP of Product at Genesys. Dr. Bouzid holds 12 patents in Human Language Technology, is Ambassador at OPUS RESEARCH REPORT: "2019 INTELLIGENT AUTHENTICATION AND In this report, Opus Research provides enterprise executives competitive context for 13 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. The firms under study in thisreport have
CONVERSATIONAL INTELLIGENCE INTELLIVIEW CONVERTING FIRST 4 Conversational Intelligence Intelliview » GPSN PG B EJHJUBM PNOJDIBOOFM DPOWFSTBUJPO 5IFZ BSF JOJUJBUFE BU FBDI DVTUPNFS T EJTDSFUJPO BMUIPVHI UIFZ HOW ROYAL BANK OF CANADA'S AI-POWERED VIRTUAL ASSISTANT How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX. Royal Bank of Canada, the sixth largest bank in North America, is on a path to transform how its contact centers work and alter its relationships with customers. At Conversational Commerce Conference London (8-9 May), learn how an AI-poweredconversational
OPUS RESEARCH REPORT: "STATE OF INTELLIGENT AUTHENTICATION Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”. Opus Research recently surveyed 250 executive decision makers from multiple industries in the U.S. , Canada, U.K., and Western Europe about business technologies for security, authentication, and fraud prevention. M&A WATCH: THE WORLD AWAKENS TO THE VALUE OF BIOMETRICS M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication. Last week witnessed a mad rush for solution providers in Intelligent Authentication (IAuth) and fraud prevention to fill out their “native” capabilities voice and/or behavioral biometrics. It has been a long-time coming and is best exemplified by Mitek OPUS RESEARCH REPORT: "2019 INTELLIGENT AUTHENTICATION AND In this report, Opus Research provides enterprise executives competitive context for 13 firms offering authentication solutions that include voice biometrics. In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. The firms under study in thisreport have
SALESFORCE SHUTS DOWN EINSTEIN VOICE ASSISTANT; CONFIRMS A very short release note issued in July 2020 marked a quiet end to Salesforce’s Einstein Voice Assistant. The end-of-life notice, effective as of July 10, applied to the mobile app for iOS and Android-based smartphones, as well as the “Setup for this feature in Lightning Experience.” INVOCA'S DIALOGTECH BUY HELPS DEFINE CONVERSATIONAL Invoca’s acquisition of DialogTech is a defining moment for the nascent Conversational Intelligence market. But not for the reasons that are being cited by tech reporters in popular outlets. Most have characterized the acquisition as a roll-up of start-ups in a new opportunity area, called ConversationalAI. NICE’S DIGITAL SOLUTIONS GROUP ON PATH TO LEVERAGE NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence. By Dan Miller on May 14, 2021 • ( 0 ) With the acquisition of Mindtouch, NICE has finally extended the power of AI-informed intelligent assistants beyond the agent desktop to support customer self-service applications. It’s been a long-time coming. WEBINAR: “NEW TRUTHS ABOUT SELF-SERVICE Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”. To address the challenges of customer care, many organizations are turning to automation to deliver better customer experiences and employee efficiencies. Treating all conversations as “ Conversational Intelligence ” allows businesses to maximize self FOUR REASONS WHY THIS IS THE YEAR OF VOICE Four Reasons Why This is The Year of Voice. For decades, the “Era of Voice” has been just around the corner. In contact centers, natural language speech has been poised to achieve primacy over touch-tone input to interactive voice response (IVR) systems so brands can greet callers with “How may I help you?” rather “Your call is CONVERSATIONAL INTELLIGENCE INTELLIVIEW CONVERTING FIRST 4 Conversational Intelligence Intelliview » GPSN PG B EJHJUBM PNOJDIBOOFM DPOWFSTBUJPO 5IFZ BSF JOJUJBUFE BU FBDI DVTUPNFS T EJTDSFUJPO BMUIPVHI UIFZ IA BOTS LANDSCAPE VISUAL SEP2019 Assistants & Smart Bots(262) Conversational Technologies(199) IA Technologies (170) Digital Assistants(34) Personal Advicors(25) Conversational Engagement(43) Metabots(6) Digital Assistants(16) Conversational Development Platforms (49)* Home
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MenuHomeArticlesFeatured ResearchWhite PapersEvents- Opus Research Events- Summits & Road Shows- Past Opus Research EventsWebcastsAbout Us- Analysts- Services- Contact * Conversational Intelligence * Intelligent Assistants * Intelligent Authentication INVOCA’S DIALOGTECH BUY HELPS DEFINE CONVERSATIONAL INTELLIGENCEBy Dan Miller
_on_ May 24, 2021
• ( 0
)
Invoca’s acquisition of Dialogtech is a defining moment for the nascent Conversational Intelligence market. But not for the reasons that are being cited by tech reporters in popular outlets.RECENT POSTS
*
OPUS RESEARCH REPORT: “STATE OF INTELLIGENT AUTHENTICATION & FRAUDPREVENTION 2021”
By Derek Top
_on_ May
17, 2021
• ( 0
)
Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions.*
NICE’S DIGITAL SOLUTIONS GROUP ON PATH TO LEVERAGE CONVERSATIONALINTELLIGENCE
By Dan Miller
_on_ May 14, 2021
• ( 0
)
CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.*
VOICEBOTS VS. CHATBOTSBy Ahmed Bouzid
_on_ May 12, 2021
• ( 1
)
The differences in building a chatbot versus a voicebot are not inconsequential — neither are the user experiences.*
WEBINAR: “NEW TRUTHS ABOUT SELF-SERVICE – ENABLING CONVERSATIONALINTELLIGENCE”
By Derek Top
_on_ May
12, 2021
• ( 0
)
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.*
ACCUSATIONS OF “CONTROVERSIAL SPEECH RECOGNITION” WILL CHILL INTRODUCTION OF “VOICE FIRST” SERVICESBy Dan Miller
_on_ May 7, 2021
• ( 0
)
Attempting to draft laws and regulations that prevent Ai-based manipulation is a fool’s errand. More importantly, it will have a chilling effect on the introduction of applications of Conversational AI that are truly helpful to individuals in their roles as prospects, customers, clients or members.*
DEFINING CONVERSATIONAL INTELLIGENCE WITH SAP’S ESTEBAN KOLSKYBy Dan Miller
_on_ May 3, 2021
• ( 0
)
Our collective wisdom for the post-tracking world is to “listen better” to permissioned, first-party data and to “do more with less”, meaning don’t rely on data from 3rd-parties.*
KASISTO SHOWS THE PROMISE OF AN INTELLIGENT BANKING ADVISOR WITHENLIGHTEN
By Derek Top
_on_
April 30, 2021
• ( 1
)
The “cognitive banking” intelligent assistant solution combines financial data and interaction history to create contextual, guided conversations for customers.*
NUANCE UNDER NEW MANAGEMENT: IMPLICATIONS FOR CONVERSATIONAL COMMERCEBy Dan Miller
_on_ April 21, 2021
• ( 1
)
While news of the Microsoft acquisition focused on healthcare, Nuance also brings formidable IP solutions for Conversational AI, biometrics, and customer engagement.*
THE SECRET TO LAUNCHING GREAT SONIC PRODUCTSBy Ahmed Bouzid
_on_ April 9, 2021
• ( 1
)
Tips for developing effective PR-FAQ tools for launching products, delivering on client projects, setting up internal engineering processes, and establishing partnerships.* ‹ Older Entries
*
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