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FEATURED CAPABILITIES * Incident Management* Now Mobile app
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GOVERNANCE, RISK, AND COMPLIANCE Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved businessresilience.
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FEATURED CAPABILITIES * Business Continuity Management* Risk Management
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TELECOMMUNICATIONS NETWORK PERFORMANCE MANAGEMENT Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning andadvanced analytics.
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EMPLOYEE WORKFLOWS
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HR SERVICE DELIVERY
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WORKPLACE SERVICE DELIVERY Deliver modern digital services for the distributed workplace. Automate requests, reservations, and repairs to create the ultimate workplace service experience.Learn More
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CUSTOMER WORKFLOWS
Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work acrossdepartments.
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CUSTOMER SERVICE MANAGEMENT Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automatecommon requests.
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FEATURED CAPABILITIES* Communities
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CREATOR WORKFLOWS
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PRODUCTS
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CREATOR WORKFLOWS
Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiencesusers love.
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APP ENGINE
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INDUSTRIES
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FINANCIAL SERVICES
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HEALTHCARE
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MANUFACTURING
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RETAIL
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SERVICE PROVIDERS
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AGILE DEVELOPMENT
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AI SEARCH
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ANTIVIRUS SCANNING
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APIS AND INTEGRATION TOOLS Solve business problems faster by integrating valuable resources across the enterprise.Learn More
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APP ENGINE
Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.Learn More
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HOW TO GET IT
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*
APP ENGINE STUDIO
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APPLICATION PORTFOLIO MANAGEMENT Align your app portfolio to your preferred architecture and drive application rationalization.Learn More
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ASSET MANAGEMENT
Track lifecycle costs, utilization, and contracts for hardware, virtual, and consumable assets.Learn More
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AUDIT MANAGEMENT
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AUTOMATED TEST FRAMEWORK Perform functional testing of your applications and simplify platformupgrades.
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BUSINESS CONTINUITY MANAGEMENT Plan, exercise, and recover from disasters effectively andefficiently.
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* Governance, Risk, and Compliance * Case and Knowledge Management*
CASE AND KNOWLEDGE MANAGEMENT Standardize documentation, interactions, and fulfillment of employee inquiries and requests.Learn More
HOW TO GET IT
* HR Service Delivery * Change and Release Management*
CHANGE AND RELEASE MANAGEMENT Accelerate change at DevOps speed by automating approvals while maintaining control.Learn More
HOW TO GET IT
* DevOps
* IT Service Management* Cloud Management
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CLOUD MANAGEMENT
Minimize business risk and manage costs with self-service delivery ofcloud services.
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* IT Operations Management* Communities
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COMMUNITIES
Connect customers and employees with their peers to find answers andsolve problems.
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* Customer Service Management * Configuration Management Database (CMDB)*
CONFIGURATION MANAGEMENT DATABASE (CMDB) Track the dependencies and relationships of supported IT services to maintain continuity.Learn More
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* IT Operations Management * IT Service Management* Connect
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CONNECT
Collaborate in real time to complete tasks quickly and efficiently.Learn More
* Connected Operations*
CONNECTED OPERATIONS Connect IoT data with business context and digital workflows. Turn your data into action to quickly get value from your IoT investments.Learn More
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* Continual Improvement Management*
CONTINUAL IMPROVEMENT MANAGEMENT Initiate and track improvements across the enterprise by aligning people, processes, and data.Learn More
HOW TO GET IT
* Customer Service Management * IT Service Management * Continuous Authorization and Monitoring*
CONTINUOUS AUTHORIZATION AND MONITORING Accelerate the process of bringing IT systems online and continuouslymonitoring them.
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* Governance, Risk, and Compliance * Customer Service Management*
CUSTOMER SERVICE MANAGEMENT Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automatecommon requests.
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HOW TO GET IT
* Drive customer loyalty * Delegated Development*
DELEGATED DEVELOPMENT Enable developers of any skill level to build apps for specificprojects.
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* Now Platform
* Demand Management
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DEMAND MANAGEMENT
Capture, assess, and manage demands from the business in onelocation.
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DEVOPS
Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction to bring IT operations and development together.Learn More
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HOW TO GET IT
* Run IT at digital speed * DevOps Agile Team Planning*
DEVOPS AGILE TEAM PLANNING Simplify team planning by synching agile work items with the developer toolchain.Learn More
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* DevOps
* DevOps Change Acceleration*
DEVOPS CHANGE ACCELERATION Connect development tools to change management for automatic ticketing and approval.Learn More
HOW TO GET IT
* DevOps
* DevOps Insights
*
DEVOPS INSIGHTS
Get more value out of the information you have with unique insights into key DevOps metrics.Learn More
HOW TO GET IT
* DevOps
* Discovery
*
DISCOVERY
Get a holistic view of your operations footprint across on-premises data centers and the cloud.Learn More
HOW TO GET IT
* Customer Service Management * IT Operations Management * Dispatcher Workspace*
DISPATCHER WORKSPACE Manage field service tasks and workers in a modern, configurableinterface.
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HOW TO GET IT
* Field Service Management * Dynamic Scheduling*
DYNAMIC SCHEDULING
Automate assignments, increase field service efficiency, and lighten dispatcher workloads.Learn More
HOW TO GET IT
* Field Service Management* Edge Encryption
*
EDGE ENCRYPTION
Encrypt your data before it goes to the cloud to protect it while inmotion and at rest.
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* Employee Document Management*
EMPLOYEE DOCUMENT MANAGEMENT Secure, retain, access, and purge employee files with ease using paperless document management.Learn More
HOW TO GET IT
* HR Service Delivery * Employee Service Center*
EMPLOYEE SERVICE CENTER Provide a single place where employees can quickly get all theservices they need.
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HOW TO GET IT
* HR Service Delivery * IT Service Management * Enterprise Onboarding and Transitions*
ENTERPRISE ONBOARDING AND TRANSITIONS Automate onboarding and other employee lifecycle events that span multiple departments.Learn More
HOW TO GET IT
* HR Service Delivery * IT Service Management* Event Management
*
EVENT MANAGEMENT
Reduce event floods from monitoring tools and gain insight into business service health.Learn More
HOW TO GET IT
* Customer Service Management * IT Operations Management * Field Service Management*
FIELD SERVICE MANAGEMENT Create and manage work orders based on technician skills, availability, and inventory.Learn More
View Demo
HOW TO GET IT
* Customer Service Management * Financial Services Operations*
FINANCIAL SERVICES OPERATIONS Unite your front, middle, and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.Learn More
View Demo
* Flow Designer
*
FLOW DESIGNER
Automate business processes as digital workflows across departments,apps, and systems.
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HOW TO GET IT
* App Engine
* Governance, Risk, and Compliance*
GOVERNANCE, RISK, AND COMPLIANCE Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved businessresilience.
Learn More
View Demo
HOW TO GET IT
* Operate high-performing services * Guided App Creator*
GUIDED APP CREATOR
Get guidance to rapidly create applications, define data, and configure user experiences.Learn More
HOW TO GET IT
* App Engine
* Guided Tour Designer*
GUIDED TOUR DESIGNER Create embedded self-help for faster adoption of new forms, reports,and apps.
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HOW TO GET IT
* App Engine
* Hardware Asset Management*
HARDWARE ASSET MANAGEMENT Reduce costs and minimize risk for hardware and consumable assets.Learn More
HOW TO GET IT
* IT Asset Management * HR Service Delivery*
HR SERVICE DELIVERY
Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows.Learn More
View Demo
HOW TO GET IT
* Boost employee productivity * Incident Management*
INCIDENT MANAGEMENT
Restore services faster with intelligent routing and built-incollaboration.
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HOW TO GET IT
* IT Service Management * Innovation Management*
INNOVATION MANAGEMENT Capture new ideas from across your organization in a single location.Learn More
HOW TO GET IT
* IT Business Management * Instance Security Center*
INSTANCE SECURITY CENTER Respond to risk fast with increased visibility into the current compliance levels of your instances.Learn More
HOW TO GET IT
* Now Platform
* IntegrationHub
*
INTEGRATIONHUB
Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation.Learn More
HOW TO GET IT
* Deliver workflow apps fast * IT Asset Management*
IT ASSET MANAGEMENT
Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducingrisk.
Learn More
View Demo
HOW TO GET IT
* Operate high-performing services * IT Business Management*
IT BUSINESS MANAGEMENT Deliver enterprise agility for better business outcomes. Align work to business priorities, enable faster change, and get greater value from your initiatives.Learn More
View Demo
HOW TO GET IT
* Modernize and automate IT * IT Operations Management*
IT OPERATIONS MANAGEMENT Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and streamlineresolutions.
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View demo
HOW TO GET IT
* Operate high-performing services * Modernize and automate IT * Drive customer loyalty * IT Service Management*
IT SERVICE MANAGEMENT Transform the impact, speed, and delivery of IT. Provide resilient services that increase productivity and create amazing experiences wherever your employees work.Learn More
View demo
HOW TO GET IT
* Modernize and automate IT * Run IT at digital speed * Boost employee productivity * Knowledge Management*
KNOWLEDGE MANAGEMENT Increase business efficiency with easy knowledge sharing andcollaboration.
Learn More
HOW TO GET IT
* Customer Service Management * IT Service Management * Legal Service Delivery*
LEGAL SERVICE DELIVERY Deliver legal services for your enterprise at the speed of the business. Modernize legal operations to make faster decisions and increase productivity.Learn More
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* MetricBase
*
METRICBASE
Collect, retain, analyze, and visualize measurable time series data from any source or combination of sources.Learn More
HOW TO GET IT
* Now Platform
* Mobile Agent
*
MOBILE AGENT
Make it easy for agents to triage, act on, and resolve requests onthe go.
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HOW TO GET IT
* IT Service Management* Mobile Studio
*
MOBILE STUDIO
Build and deploy native mobile experiences with an intuitivedesigner.
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HOW TO GET IT
* App Engine
* Now Mobile
*
NOW MOBILE
Find answers, get help, and make requests across departments from a single, native mobile app.Learn More
HOW TO GET IT
* IT Service Management * Operational Intelligence*
OPERATIONAL INTELLIGENCE Proactively identify anomalies before they cause service outages with AIOps and machine learning.Learn More
HOW TO GET IT
* Customer Service Management * IT Operations Management * Operational Resilience Management*
OPERATIONAL RESILIENCE MANAGEMENT Gain real-time visibility into the resilience of your technology, people, processes, and facilities.Learn More
HOW TO GET IT
* Governance, Risk, and Compliance * Operational Risk Management*
OPERATIONAL RISK MANAGEMENT Manage operational risk as part of an integrated risk managementprogram.
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HOW TO GET IT
* Governance, Risk, and Compliance* Orchestration
*
ORCHESTRATION
Automate IT processes, eliminate manual tasks, and remediate serviceissues.
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HOW TO GET IT
* IT Operations Management * Performance Analytics*
PERFORMANCE ANALYTICS Anticipate trends, prioritize resources, and continuously improve with real-time analytics.Learn More
HOW TO GET IT
* Now Platform
* Performance Analytics for HR Service Delivery*
PERFORMANCE ANALYTICS FOR HR SERVICE DELIVERY Create real-time dashboards and reports to detect failing criticalcontrols.
Learn More
HOW TO GET IT
* HR Service Delivery * Policy and Compliance Management*
POLICY AND COMPLIANCE MANAGEMENT Automate and manage policy lifecycles and continuously monitor forcompliance.
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HOW TO GET IT
* Governance, Risk, and Compliance* Predictive AIOps
*
PREDICTIVE AIOPS
Predict and prevent service outages before they impact end users.Learn More
HOW TO GET IT
* IT Operations Management * Predictive Intelligence*
PREDICTIVE INTELLIGENCE Simplify and accelerate everyday work with built-in machine learning.Learn More
HOW TO GET IT
* Customer Service Management * HR Service Delivery * IT Service Management* App Engine
* Problem Management*
PROBLEM MANAGEMENT
Identify the root cause of issues and proactively prevent futuredisruptions.
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HOW TO GET IT
* IT Service Management * Process Automation Designer*
PROCESS AUTOMATION DESIGNER Build and manage multiple complex workflows with no-code playbooks.Learn More
HOW TO GET IT
* Now Platform
* Process Optimization*
PROCESS OPTIMIZATION Improve outcomes by optimizing process flows to streamline work.Learn More
HOW TO GET IT
* Now Platform
* Procurement Service Management*
PROCUREMENT SERVICE MANAGEMENT Drive smarter spending with a streamlined buying experience. Deliver procurement services that empower employees with self-service, align work teams, and boost productivity.Learn More
* Project Portfolio Management*
PROJECT PORTFOLIO MANAGEMENT Manage your entire project lifecycle and program portfolio.Learn More
HOW TO GET IT
* Customer Service Management * IT Business Management * Reports and Dashboards*
REPORTS AND DASHBOARDS Generate and distribute customized reports and dashboards on demandand in real time.
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HOW TO GET IT
* Customer Service Management * IT Service Management * Request Management*
REQUEST MANAGEMENT
Provide employees with an intuitive self-service portal that works onall their devices.
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HOW TO GET IT
* IT Service Management * Resource Management*
RESOURCE MANAGEMENT
See staff availability, allocation, and capacities for all work tracked in ServiceNow.Learn More
HOW TO GET IT
* IT Business Management* Risk Management
*
RISK MANAGEMENT
Enable fine-grained business impact analysis to appropriately prioritize and respond to risks.Learn More
HOW TO GET IT
* Governance, Risk, and Compliance* Roadmap Planning
*
ROADMAP PLANNING
Drive meaningful conversations and deliver strong outcomes for ITprojects.
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HOW TO GET IT
* IT Business Management* Scenario Planning
*
SCENARIO PLANNING
Simulate and compare multiple investment scenarios to align your portfolio with your business strategy.Learn More
HOW TO GET IT
* IT Business Management * Security Incident Response*
SECURITY INCIDENT RESPONSE Respond rapidly to evolving threats, and bridge the gap betweensecurity and IT.
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HOW TO GET IT
* Security Operations * Security Operations*
SECURITY OPERATIONS
Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents.Learn More
View Demo
HOW TO GET IT
* Operate high-performing services* Service Catalog
*
SERVICE CATALOG
Drive greater self-service by delivering a wide range of products and services through a modern, user-friendly storefront.Learn More
HOW TO GET IT
* Customer Service Management * IT Service Management* Service Creator
*
SERVICE CREATOR
Empower your non-IT staff to build applications without any programming knowledge or experience.Learn More
HOW TO GET IT
* Now Platform
* Service Level Management*
SERVICE LEVEL MANAGEMENT Monitor performance against service commitments and prioritize, reassign, and escalate tasks.Learn More
HOW TO GET IT
* IT Service Management* Service Mapping
*
SERVICE MAPPING
Map the relationships between IT components and business services in dynamic environments.Learn More
HOW TO GET IT
* IT Operations Management * Service Owner Workspace*
SERVICE OWNER WORKSPACE Manage and optimize IT services from a single, centralizedapplication.
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HOW TO GET IT
* IT Service Management* Service Portal
*
SERVICE PORTAL
Design a self-service user experience with a responsive portalinterface.
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HOW TO GET IT
* Customer Service Management* App Engine
* Software Asset Management*
SOFTWARE ASSET MANAGEMENT Do more with your software license data. Reduce spend, mitigate risk, and drive action across IT with intelligent operations.Learn More
HOW TO GET IT
* IT Asset Management* Studio IDE
*
STUDIO IDE
Use a web-based integrated development environment to build, deploy, and manage your apps.Learn More
HOW TO GET IT
* App Engine
* Subscription Management*
SUBSCRIPTION MANAGEMENT Cut overages and unexpected costs with increased visibility into your ServiceNow subscriptions.Learn More
HOW TO GET IT
* Now Platform
* Surveys and Assessments*
SURVEYS AND ASSESSMENTS Drive continual service improvement with feedback and assessment results for any service.Learn More
HOW TO GET IT
* Customer Service Management * IT Service Management * Telecommunications Network Performance Management*
TELECOMMUNICATIONS NETWORK PERFORMANCE MANAGEMENT Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning andadvanced analytics.
Learn More
View Demo
* Telecommunications Service Management*
TELECOMMUNICATIONS SERVICE MANAGEMENT Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.Learn More
View Demo
* UI Builder
*
UI BUILDER
Create custom workspaces and audience-specific portal pages for engaging, personalized experiences.Learn More
HOW TO GET IT
* Now Platform
* Vendor Manager Workspace*
VENDOR MANAGER WORKSPACE Manage and optimize vendor services from a single destination.Learn More
HOW TO GET IT
* IT Service Management * Vendor Risk Management*
VENDOR RISK MANAGEMENT Continuously monitor, detect, assess, mitigate, and remediate risks in vendor ecosystems.Learn More
HOW TO GET IT
* Governance, Risk, and Compliance* Virtual Agent
*
VIRTUAL AGENT
Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.Learn More
HOW TO GET IT
* Customer Service Management * HR Service Delivery * IT Service Management* App Engine
* Visual Task Boards*
VISUAL TASK BOARDS
Assign customer requests and tasks to other departments with visualtask boards.
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HOW TO GET IT
* Customer Service Management * Vulnerability Response*
VULNERABILITY RESPONSE Align business context with risk and threat intelligence for fasterresponse.
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HOW TO GET IT
* Security Operations * Walk-Up Experience*
WALK-UP EXPERIENCE
Boost customer satisfaction by providing an efficient face-to-face ITsupport experience.
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HOW TO GET IT
* IT Service Management * Workforce Optimization*
WORKFORCE OPTIMIZATION Manage teams effectively with real-time visibility into agent scheduling and performance.Learn More
HOW TO GET IT
* Customer Service Management * IT Service Management * Workplace Service Delivery*
WORKPLACE SERVICE DELIVERY Deliver modern digital services for the distributed workplace. Automate requests, reservations, and repairs to create the ultimate workplace service experience.Learn More
* Platform
*
NOW PLATFORM
Transform your enterprise with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.Learn More
View Latest Release
HOW IT WORKS
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* Latest release: Quebec* Integrations
* Trust and security * Certified app store * Calculate your savingsLATEST INNOVATIONS
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* Process optimization* UI builder
NOW PLATFORM
Transform your enterprise with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.Learn More
View Latest Release
WHAT'S NEW IN THE QUEBEC RELEASE See the latest innovations in the Now Platform Quebec release.Get Fact Sheet
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CUSTOMERS
See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.Learn More
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* Community
CUSTOMERS
See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.Learn More
SEE THE NEXT-GEN NOW SUPPORT PORTAL! Discover a more connected, seamless, and personalized support experience with our updated support portal.Log in Now
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EVENTS
Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at events worldwide.Learn More
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* Event calendar
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VIRTUAL EVENTS
* Live webinars
* On-demand webinars* Live demos
EVENTS
Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at events worldwide.Learn More
KNOWLEDGE 2021
Explore the endless possibilities of workflow at your pace.On Demand
* About
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ABOUT SERVICENOW
We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with moderndigital workflows.
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THE SIMPLICITY YOUR COMPANY CRAVES Digital workflows optimize how things get done for any business, from Wonka’s Chocolate Factory to yours.Let’s Workflow It
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View Customer Stories THE PLATFORM OF PLATFORMS Behind every great experience is a great workflow. As the foundation for all digital workflows, the Now Platform® connects people, functions, and systems across your organization.Explore Platform
* IT Workflows
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IT WORKFLOWS
UNLEASH THE POWER OF IT Transform your business with digital IT workflows. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT.Get Details
EMPLOYEE WORKFLOWS
ELEVATE THE EMPLOYEE EXPERIENCE Make it easier for employees to get what they need, when they need it. Embed intelligence into every interaction to deliver experiences that break down silos and unlock productivity.Get Details
CUSTOMER WORKFLOWS
DRIVE CUSTOMER LOYALTY Reimagine the customer experience to create instant satisfaction. Scale service operations with connected digital workflows to automate work across departments.Get Details
CREATOR WORKFLOWS
BUILD APPS FAST
Create intuitive experiences users love. Quickly build digital workflow apps and scale across the enterprise with a low-codeplatform.
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THE SMARTER WAY TO WORKFLOW Make work, work better - no matter the circumstances. So employees can be productive, wherever they are. And customers can get what they need, when they need it. View Workflow Solutions TRUSTED BY ~6,900 ENTERPRISE CUSTOMERS SIEMENS HEALTHINEERS COMBINED 11 PLATFORMS IN ONE Using the Now Platform, the healthcare solution provider simplified processes to manage 120K service activities monthly.Watch Video
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WHAT’S NEW AT SERVICENOWSee All News
On Demand - Knowledge 2021SERVICENOW EVENT
KNOWLEDGE 2021
Explore the endless possibilities of workflow at your pace.On Demand
Read Press Release - New security integrations with MicrosoftNEWS
NEW SECURITY INTEGRATIONS WITH MICROSOFT Learn how security operations teams can now better combat cyberattacks in an increasingly complex threat landscape.Read Press Release
Read Press Release - ServiceNow to acquire LightstepNEWS
SERVICENOW TO ACQUIRE LIGHTSTEP Customers can connect insights to action across their enterprise.Read Press Release
Watch Interview - Bill McDermott on Yahoo FinanceCEO INTERVIEW
BILL MCDERMOTT ON YAHOO FINANCE ServiceNow CEO discusses the state of the company and plans forambitious growth.
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Listen Now - Transforming the auto industryPODCAST
TRANSFORMING THE AUTO INDUSTRY Learn how Fisker Automotive is reimagining carmaking for the digitalage.
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Read Press Release - ServiceNow innovations for healthcareNEWS
SERVICENOW INNOVATIONS FOR HEALTHCARE Learn about Vaccine Administration Management updates and the new Healthcare and Life Sciences Service Management product.Read Press Release
Read Press Release - ServiceNow executives at investor conferencesANNOUNCEMENT
SERVICENOW EXECUTIVES AT INVESTOR CONFERENCES Register to hear ServiceNow executives at JP Morgan and Bank of America conferences.Read Press Release
Read Press Release - Q1 2021 earningsEARNINGS
Q1 2021 EARNINGS
ServiceNow reports financial results for first quarter 2021.Read Press Release
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