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HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldn’t be easier: simply enter their details using the form below and we’ll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, you’ll receive your STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy TRAVELZOO CASE STUDY Travelzoo is the Internet’s leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows it’s thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
Q1 2017 CUSTOMER SERVICE PERFORMANCE SNAPSHOT StellaService’s quarterly Market Pulse report provides a snapshot of customer service performance trends across the retail industry. The report uncovers insights into both speed and quality across contact center service channels and ecommerce shipping and refunds. LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways you’ll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldn’t be easier: simply enter their details using the form below and we’ll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, you’ll receive your STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy TRAVELZOO CASE STUDY Travelzoo is the Internet’s leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows it’s thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
Q1 2017 CUSTOMER SERVICE PERFORMANCE SNAPSHOT StellaService’s quarterly Market Pulse report provides a snapshot of customer service performance trends across the retail industry. The report uncovers insights into both speed and quality across contact center service channels and ecommerce shipping and refunds. HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and CASE STUDY - STELLASERVICE.COM www.stellaservice.com contactstellaservice.com --For more information 201 StellaService, Inc. All Rights Reserved. 201 StellaService, Inc. All Rights Reserved. UNCOMMONGOODS USES STELLA CONNECT TO DRIVE EMPLOYEE UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation jet.com & stella connect 2016 In addition to providing a remarkable shopping experience for OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
TRAVELZOO LEVERAGES STELLA CONNECT TO DRIVE SALES AND NEW STEASEICE.CMSTEAfiCNNECT 4 Find out more about how Stella Connect can transform your business by emailing contact@stellaservice.com. Acquire more than 500 new members Generate a 6x ROI through new bookings While the real-time stream of customer insights are certainly SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways you’ll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldn’t be easier: simply enter their details using the form below and we’ll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, you’ll receive your JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy TRAVELZOO CASE STUDY Travelzoo is the Internet’s leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows it’s thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
Q1 2017 CUSTOMER SERVICE PERFORMANCE SNAPSHOT StellaService’s quarterly Market Pulse report provides a snapshot of customer service performance trends across the retail industry. The report uncovers insights into both speed and quality across contact center service channels and ecommerce shipping and refunds. LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways you’ll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldn’t be easier: simply enter their details using the form below and we’ll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, you’ll receive your JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy TRAVELZOO CASE STUDY Travelzoo is the Internet’s leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows it’s thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
Q1 2017 CUSTOMER SERVICE PERFORMANCE SNAPSHOT StellaService’s quarterly Market Pulse report provides a snapshot of customer service performance trends across the retail industry. The report uncovers insights into both speed and quality across contact center service channels and ecommerce shipping and refunds. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
UNCOMMONGOODS USES STELLA CONNECT TO DRIVE EMPLOYEE UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation jet.com & stella connect 2016 In addition to providing a remarkable shopping experience for WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. SHOPTIQUES.COM DRIVES SALES AND CUSTOMER ENGAGEMENT WITH Shoptiques.com Drives Sales and Customer Engagement with Stella Connect JET.COM & STELLA CONNECT 2016SHOPTIQUES & STELLA CONNECT 2016 Shoptiques.com is an online destination that connects shoppers SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog WILLIAMS-SONOMA/POTTERY BARN REDUCES REPEAT EMAIL CONTACTS Williams-Sonoma/Pottery Barn Reduces Repeat Email Contacts By More Than 50% Using Proprietary StellaService Data jet.com & stella connect2016
CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways you’ll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldn’t be easier: simply enter their details using the form below and we’ll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, you’ll receive your HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways you’ll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldn’t be easier: simply enter their details using the form below and we’ll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, you’ll receive your HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn: What the current chat WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall M&S DRIVES TEAM ENGAGEMENT WITH STELLA CONNECT STELLASERICE.COMSTELLACONNECT 1 M&S Drives Team Engagement With Stella Connect Marks & Spencer (M&S) is an international, multi-channelretailer that
UNCOMMONGOODS USES STELLA CONNECT TO DRIVE EMPLOYEE UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation jet.com & stella connect 2016 In addition to providing a remarkable shopping experience for UNCOMMONGOODS AND STELLA CONNECT STSC.CSTCCT 1 UncommonGoods and Stella Connect UncommonGoods is an online marketplace connecting makers and their creations with individuals looking for truly special goods. SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog SEASONAL TRENDS IN CUSTOMER CARE AND FULFILLMENT Seasonal Trends in Customer Care and Fulfillment StellaService analysts conducted three separate studies across Customer Care and Fulfillment to measure service* Platform
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STELLA CONNECT ENABLES DISTRIBUTED TEAMS TO PERFORM AT THEIR BEST With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere. MANAGING A VIRTUAL TEAM CAN BE OVERWHELMING, BUT THE BENEFITS AREUNDENIABLE.
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THE CX MANAGEMENT TOOL YOUR TEAM ACTUALLY LIKES Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams.Feedback
Coaching
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Previous
REWARDS
Use customers to power rewards, recognition, and incentive programs for your agents to keep them engaged and motivated from home. Because good feedback should always be rewarding.Learn More
CUSTOMER FEEDBACK
Give agents real-time visibility into their performance to keep them motivated and engaged – no matter where they sit.Learn More
COACHING
Manage your team from anywhere – empower team leaders to effectively motivate and coach agents virtually.Learn More
REAL-TIME QA
Launch QA reviews off of customer interactions, and tie in real-time customer feedback to make your program more holistic and representative of actual agent performance.Learn More
SERVICE RECOVERY
Create automated workflows that help you instantly make things right with customers after negative service experiences.Learn More
1:1 MEETINGS
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents over video chat orin person.
Learn More
REWARDS
Use customers to power rewards, recognition, and incentive programs for your agents to keep them engaged and motivated from home. Because good feedback should always be rewarding.Learn More
CUSTOMER FEEDBACK
Give agents real-time visibility into their performance to keep them motivated and engaged – no matter where they sit.Learn More
COACHING
Manage your team from anywhere – empower team leaders to effectively motivate and coach agents virtually.Learn More
REAL-TIME QA
Launch QA reviews off of customer interactions, and tie in real-time customer feedback to make your program more holistic and representative of actual agent performance.Learn More
SERVICE RECOVERY
Create automated workflows that help you instantly make things right with customers after negative service experiences.Learn More
1:1 MEETINGS
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents over video chat orin person.
Learn More
REWARDS
Use customers to power rewards, recognition, and incentive programs for your agents to keep them engaged and motivated from home. Because good feedback should always be rewarding.Learn More
Next
* Feedback
CUSTOMER FEEDBACK
Give agents real-time visibility into their performance to keep them motivated and engaged – no matter where they sit.Learn More
* Coaching
COACHING
Manage your team from anywhere – empower team leaders to effectively motivate and coach agents virtually.Learn More
* Real-Time QA
REAL-TIME QA
Launch QA reviews off of customer interactions, and tie in real-time customer feedback to make your program more holistic and representative of actual agent performance.Learn More
* Service Recovery
SERVICE RECOVERY
Create automated workflows that help you instantly make things right with customers after negative service experiences.Learn More
* 1:1 Meetings
1:1 MEETINGS
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents over video chat orin person.
Learn More
* Rewards
REWARDS
Use customers to power rewards, recognition, and incentive programs for your agents to keep them engaged and motivated from home. Because good feedback should always be rewarding.Learn More
OUR CLIENTS SAY IT ALL At Stella Connect, we help brands build happier, higher performing front-line teams – both in-person and virtual. “Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. THE PRODUCT IS HELPING US TAKE OUR SERVICE TO THE NEXT LEVEL WITH A WIN-WIN FOR BOTH OUR TEAM AND OUR CUSTOMERS.”
Marc Lore, CEO, Walmart.comLearn More
“With Stella Connect, WE CAN PINPOINT ACTIONABLE BITS OF FEEDBACK THAT OUR TEAM LEADERS CAN USE IN ONE-ON-ONE MEETINGS to push our Event Experts to get better and better.”Learn More
Stella Connect: Keep Your Customer Service Agents Engaged fromAnywhere
STELLA CONNECT DRIVES IMMEDIATE BUSINESS IMPACT Stella Connect pays for itself – you do the math: REDUCE AGENT ATTRITION More motivated and empowered agents will stay longer, reducing the expense and disruption of hiring and onboarding new team members.Learn More
$15,000
AVERAGE COST TO HIRE AND ONBOARD ONE NEW AGENT. SOURCE: HUMAN RESOURCE INSTITUTE$55,000
MEDIAN TEAM LEADER SALARY. SOURCE: CUSTOMER SUPPORT SALARY STUDY SCALE TEAMS MORE COST-EFFECTIVELY The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio, meaning you can expand your front-line team without costly manager expenses.Learn more
INCREASE REPEAT PURCHASES People who receive bad service don’t stick around, while people who feel the love can become customers for life. Stella Connect enables you to improve your overall service performance and make things right after subpar interactions.Learn more
52%
CONSUMERS WHO HAVE SWITCHED BRANDS DUE TO POOR SERVICE.SOURCE: ACCENTURE
INTRIGUED? WE HOPED YOU MIGHT BE. Find out how Stella Connect can transform your work-from-anywhere contact center teams.Startups SMB
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