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GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youSUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: INTERACT ON SUBIZ CHAT Visitor sends messages on Subiz widget. To read and reply to new messages: Click ACTIVITIES tab > Choose User with unread message > Chat window opens to read and reply. Reply message. If you do not receive a message from a visitor, review RULE setting to automatically assign new messages to you (Agent). When Agent starts a newconversation.
PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business.CREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents.REFERRAL PROGRAM
HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz.GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youSUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: INTERACT ON SUBIZ CHAT Visitor sends messages on Subiz widget. To read and reply to new messages: Click ACTIVITIES tab > Choose User with unread message > Chat window opens to read and reply. Reply message. If you do not receive a message from a visitor, review RULE setting to automatically assign new messages to you (Agent). When Agent starts a newconversation.
PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business.CREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents.REFERRAL PROGRAM
GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youWORKING ON SUBIZ
Now, after you have set up an interactive environment and how to deploy it on Subiz, you can start working on Subiz.. The tutorial section on Subiz Work will suggest how to interact with customers from multiple channels like Subiz Chat, Email, Facebook Messenger, right on the Subiz panel.. Sign in to App.subiz.com and note the following guidelines for effectively engaging with your customers: INTEGRATE SUBIZ ON SOME WEBSITE PLATFORMS How to integrate Subiz on some popular website platforms. Link chat widget on a text or an image on website PAYMENT - ENGLISH - SUBIZ DOCUMENT Payment. The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz. It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business. RENEWAL PAYMENT OF SUBIZ Pay Service Plan for Subiz. Contracts and invoices for businesses. Renewal Payment of Subiz INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a HIGH CONVERTING POP-UPS Pop-ups are forms of online advertising on the website by suddenly displaying a small window in the foreground of the visual interface to attract visitors and call them to do an action. INTEGRATING FACEBOOK MESSENGER WITH SUBIZ Integrating Facebook Messenger with Subiz. Integrating Facebook Comment on Subiz. Optimizing interactive enviroment HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz.GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youSUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: PAYMENT - ENGLISH - SUBIZ DOCUMENT Payment. The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz. It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business.CREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents.REFERRAL PROGRAM
HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz.GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youSUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: PAYMENT - ENGLISH - SUBIZ DOCUMENT Payment. The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz. It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business.CREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents.REFERRAL PROGRAM
GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping you INTEGRATE SUBIZ ON SOME WEBSITE PLATFORMS How to integrate Subiz on some popular website platforms. Link chat widget on a text or an image on website HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary.CREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents. RENEWAL PAYMENT OF SUBIZ Pay Service Plan for Subiz. Contracts and invoices for businesses. Renewal Payment of Subiz SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business. INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a CREATE A POP-UP CAMPAIGN Importantly, to keep your customers engaged with the Pop-up, we recommend creating a highlighted action button. On Subiz Pop-up, there are 2 action buttons including the INTEGRATING FACEBOOK MESSENGER WITH SUBIZ Integrating Facebook Messenger with Subiz. Integrating Facebook Comment on Subiz. Optimizing interactive enviroment HIGH CONVERTING POP-UPS Pop-ups are forms of online advertising on the website by suddenly displaying a small window in the foreground of the visual interface to attract visitors and call them to do an action.GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping you HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz. REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories:SUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be aGETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping you HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz. REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories:SUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a INTEGRATE SUBIZ ON SOME WEBSITE PLATFORMS How to integrate Subiz on some popular website platforms. Link chat widget on a text or an image on websiteCREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents. CUSTOMIZING SUBIZ CHAT WIDGET Link chat widget on a text or an image on website. Push notifications to user. Integrating Email on SubizREFERRAL PROGRAM
SUBOT - AUTO REPLY AND ASK USER’S INFORMATION - ENGLISH Subot greet and ask user’s request automatically. Step 1: Install the Subot script to greet the user and display in a state of typing the message. Set up implementation script for Subot. Step 2: Install Rule distribute all conversations for Subot and Agents. Assign Rule for Subot and agents. 2. PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product OPERATING MANAGEMENT Operating Management. This is the next step you take after setting up the interactive environment. You create additional member accounts for agents by inviting co-workers to join Subiz. Also, create and manage different agent groups. You then create rules that automaticallydeliver the
HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. INTEGRATE SUBIZ ON SOME WEBSITE PLATFORMS How to integrate Subiz on some popular website platforms. Link chat widget on a text or an image on website PAYMENT - ENGLISH - SUBIZ DOCUMENT Payment. The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz. It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages.UTILIZING APP SUBIZ
First of all, you need to login to your Subiz account at App.subiz.com on your browser, then create a Subiz app as follow: On the Chrome browser, click the three dots icon on the right side of the screen, then select More tool> Create Shortcut. Then, the computer screen willdisplay a
MANAGING AGENT
The Guide to Agent Management will help you understand what agents are, how you can invite additional agents, agent groups, how to create teams and manage agents effectively.USER ATTRIBUTES
Subiz allows you to add a new user attribute, which serves the purpose of extracting and managing customer information according to the specific characteristics of each business: To customize your User Attributes, go to page User Attributes and select New User Attribute SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business. HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz.GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youSUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product PAYMENT - ENGLISH - SUBIZ DOCUMENT Payment. The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz. It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business.REFERRAL PROGRAM
HELLO, HOW DO WE SUPPORT YOU? Hello, how do we support you? This page with detailed instructions, which helps you to understand, install and use Subiz effectively. The manual page for Subiz to divide into five parts: Subiz Overview: What does Subiz bring to your business? How it works and the terms you can easily understand about Subiz.GETTING STARTED
Getting Started. When you first register your Subiz account, you spend time to make the initial settings before you start using it. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz. Inside: A guide to integrating interactive channels into Subiz, helping youSUBIZ OVERVIEW
Subiz is a tool to support you reach, sell and manage your customers from multiple channels right on Subiz's Dashboard. Subiz's Dashboard. Here, you can track where customers are coming from, actively interacting and pursuing customers on Website, Facebook, Email, Zalo, . Businesses can increase customer conversion rates and sales by: REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product PAYMENT - ENGLISH - SUBIZ DOCUMENT Payment. The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz. It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. HOW TO CHANGE SUBSCRIPTION INFORMATION? Use credit card to pay for Subiz subscription: 1. Click Add card > Fill in your credit or debit card > make sure you have already selected Make Primary > Choose Finish. 2. Turn ON - Auto Charge. Remove a credit card and pay via Bank transfer 1. Click Update payment method > choose Edit Credit Card > Remove mark at Make Primary. INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business.REFERRAL PROGRAM
INTERACT ON SUBIZ CHAT Visitor sends messages on Subiz widget. To read and reply to new messages: Click ACTIVITIES tab > Choose User with unread message > Chat window opens to read and reply. Reply message. If you do not receive a message from a visitor, review RULE setting to automatically assign new messages to you (Agent). When Agent starts a newconversation.
SUBOT - AUTO REPLY AND ASK USER’S INFORMATION - ENGLISH Subot greet and ask user’s request automatically. Step 1: Install the Subot script to greet the user and display in a state of typing the message. Set up implementation script for Subot. Step 2: Install Rule distribute all conversations for Subot and Agents. Assign Rule for Subot and agents. 2. OPERATING MANAGEMENT Operating Management. This is the next step you take after setting up the interactive environment. You create additional member accounts for agents by inviting co-workers to join Subiz. Also, create and manage different agent groups. You then create rules that automaticallydeliver the
HOW SUBIZ TO CHARGE? Standard Plan. Advanced Plan Limit the number of actions Automatic interaction of Automation: - 20,000 messages per month. - 10,000 emails per month. - 20,000 times webhook per month.REFERRAL PROGRAM
Referral program creates the opportunity of cooperating between Subiz and partners (Agents) based on introducing potential customers to Subiz. That is way to help Subiz develop and you could earn more extra money. When you are Agent on Subiz, you will have a referral link on your Subiz account, please share the link to your friends via manyCREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents.USER ATTRIBUTES
Subiz allows you to add a new user attribute, which serves the purpose of extracting and managing customer information according to the specific characteristics of each business: To customize your User Attributes, go to page User Attributes and select New User Attribute INTEGRATE SUBIZ ON SOME WEBSITE PLATFORMS How to integrate Subiz on some popular website platforms. Link chat widget on a text or an image on website CREATE A POP-UP CAMPAIGN Importantly, to keep your customers engaged with the Pop-up, we recommend creating a highlighted action button. On Subiz Pop-up, there are 2 action buttons including the HIGH CONVERTING POP-UPS Pop-ups are forms of online advertising on the website by suddenly displaying a small window in the foreground of the visual interface to attract visitors and call them to do an action.GETTING STARTED
When you first register your Subiz account, you spend time to make the initial settings before you start using it.. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz.. Inside:SUBIZ OVERVIEW
Subiz is a communication customer platform that brings high revenue. Business can interact with their customers right on Subiz.Interactive data which is aggregated on Subiz will help you understand the customer personal and implement interactive marketing strategies for HELLO, HOW DO WE SUPPORT YOU? Getting Started: Start applying Subiz to your business and get the most out of it. Since that time helps your business improve productivity and competitiveness. REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: PAYMENT - ENGLISH - SUBIZ DOCUMENT The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz.It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business. HOW TO CHANGE SUBSCRIPTION INFORMATION? If your account is in free plan, to upgrade your account, go to page PAYMENT > Choose a plan that fits you as Standard or Advanced > Choose the number of Agents > Select Billing Cycle, either monthly or yearly > Click SUBSCRIPTION NOW to provide your credit card for payment.REFERRAL PROGRAM
GETTING STARTED
When you first register your Subiz account, you spend time to make the initial settings before you start using it.. The Get Started with Subiz guides will make it easy for you to reach, integrate, install, and interact to customer right on Subiz.. Inside:SUBIZ OVERVIEW
Subiz is a communication customer platform that brings high revenue. Business can interact with their customers right on Subiz.Interactive data which is aggregated on Subiz will help you understand the customer personal and implement interactive marketing strategies for HELLO, HOW DO WE SUPPORT YOU? Getting Started: Start applying Subiz to your business and get the most out of it. Since that time helps your business improve productivity and competitiveness. REPORTS - ENGLISH - SUBIZ DOCUMENT In Subiz, all your interactive data with your customers is saved.These reports will help to check your online business, control the quality of customer service and manage your staff effectively. To track your Subiz's interaction statistics, you need to log in your Subiz account and click on Reports. Your interaction statistics can be shown in the following categories: PAYMENT - ENGLISH - SUBIZ DOCUMENT The information and instructions in the Payment section will help you understand the service package, method of payment, the form of payment Subiz.It also helps you understand the account information and services you are using and guides you to manage your account, such as buying additional agents, upgrading service packages. PRODUCT - ENGLISH - SUBIZ DOCUMENT Product management is the easiest way to save product information that your business is trading on Subiz, from that point you can send products to users, invite users to buy products right on Subiz widget, you could also ask their feedback on a specific product INVITE AGENT AND MANAGE When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a SET UP THE INTERACTION CHANNEL The first thing you do after signing up for a Subiz account is to set up an interaction channel by integrating your existing business interactions into Subiz. Subiz supports corporate interactions with customers from multiple websites, fan page, email, zalo In each interactive channel, you can make the settings and customize to suit the needs of the business. HOW TO CHANGE SUBSCRIPTION INFORMATION? If your account is in free plan, to upgrade your account, go to page PAYMENT > Choose a plan that fits you as Standard or Advanced > Choose the number of Agents > Select Billing Cycle, either monthly or yearly > Click SUBSCRIPTION NOW to provide your credit card for payment.REFERRAL PROGRAM
OPERATING MANAGEMENT This is the next step you take after setting up the interactive environment. You create additional member accounts for agents by inviting co-workers to join Subiz.Also, create and manage differentagent groups.
HOW SUBIZ TO CHARGE? Standard Plan. Advanced Plan Limit the number of actions Automatic interaction of Automation: - 20,000 messages per month. - 10,000 emails per month. - 20,000 times webhook per month. INTERACT ON SUBIZ CHAT Interaction on the Subiz Chat channel is to initiate a conversation between Agent and website visitors. They are customers who are interested in learning about your products, services and Business information. You need to sign up for App.subiz.com to startREFERRAL PROGRAM
This is the guide and the rules of referral program. Last updated on04/01/2019.
SUBOT - AUTO REPLY AND ASK USER’S INFORMATION - ENGLISH This article explains how to integrate and use the Subot to reply to users on multiple channels and help your team acquire, engage and retain more customers automatically.USER ATTRIBUTES
Subiz allows you to add a new user attribute, which serves the purpose of extracting and managing customer information according to the specific characteristics of each business: To customize your User Attributes, go to page User Attributes and select New User Attribute INTEGRATE SUBIZ ON SOME WEBSITE PLATFORMS How to integrate Subiz on some popular website platforms. Link chat widget on a text or an image on websiteCREATE A NEW RULE
Rule is the important feature of Subiz - helping businesses to distribute customers' conversations. Instead of having to select departments manually and waiting to be connected, you can perform the process automatically, which helps to boost the productivity of the work by quickly connecting to agents. CREATE A POP-UP CAMPAIGN Importantly, to keep your customers engaged with the Pop-up, we recommend creating a highlighted action button. On Subiz Pop-up, there are 2 action buttons including the HIGH CONVERTING POP-UPS Pop-ups are forms of online advertising on the website by suddenly displaying a small window in the foreground of the visual interface to attract visitors and call them to do an action.× * Features
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