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VIEW NEWS RELEASE
April 14, 2021. SHREVEPORT, La., April 14, 2021 – The first of three new wind facilities serving Southwestern Electric Power Co. (SWEPCO) customers in Louisiana and Arkansas has begun commercial operation. The 199-megawatt (MW) Sundance facility is part of the 1,485-MW North Central Energy Facilities (NCEF) project in Oklahoma. SWEPCO 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
STORM AND OUTAGE DETAILS SHREVEPORT, La., Feb. 21, 2021 – Southwestern Electric Power Co. (SWEPCO) expects to restore power to 95 percent of customers by 10 p.m. Sunday. Approximately 4,400 customers remained without power as of 12:30 p.m. Here are updated community-level estimated times of restoration for 95 percent of customers in each area: Mansfield,Noble, North
SOUTHWESTERN ELECTRIC POWER COMPANY APPLICABLE … Residential Class Rate Code Sch. No. Municipal Rate Code Sch. No. Residential 012,015,016,019, 037,038,062,061 IV-1 Municipal Pumping540,541,543,550,
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and paymentVIEW NEWS RELEASE
April 14, 2021. SHREVEPORT, La., April 14, 2021 – The first of three new wind facilities serving Southwestern Electric Power Co. (SWEPCO) customers in Louisiana and Arkansas has begun commercial operation. The 199-megawatt (MW) Sundance facility is part of the 1,485-MW North Central Energy Facilities (NCEF) project in Oklahoma. SWEPCO 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
STORM AND OUTAGE DETAILS SHREVEPORT, La., Feb. 21, 2021 – Southwestern Electric Power Co. (SWEPCO) expects to restore power to 95 percent of customers by 10 p.m. Sunday. Approximately 4,400 customers remained without power as of 12:30 p.m. Here are updated community-level estimated times of restoration for 95 percent of customers in each area: Mansfield,Noble, North
SOUTHWESTERN ELECTRIC POWER COMPANY APPLICABLE … Residential Class Rate Code Sch. No. Municipal Rate Code Sch. No. Residential 012,015,016,019, 037,038,062,061 IV-1 Municipal Pumping540,541,543,550,
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
ABOUT US - SWEPCO
Southwestern Electric Power Company serves 543,400 customers in northwestern and central Louisiana, western Arkansas, East Texas and the Panhandle area of North Texas.CONTACT - SWEPCO
Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know.NEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
RECREATION - SWEPCO
The Narrows Dam is located on Lake Greeson and the Little Missouri River near Murfreesboro, Arkansas. This hydro power generation schedule is posted as courtesy for those using surrounding waterways for recreation, but may change without notice to meet power demand and does not include normal U.S. Army Corps of Engineers releases. RELIABILITY & TREE TRIMMING Reliability & Tree Trimming. You depend on us to deliver your power reliably. And we take your trust seriously. Southwestern Electric Power Company is constantly working to improve reliability by minimizing the number and length of outages, and the number of customers affected by each outage. Of course, outages occur for avariety of reasons
REPORT POWER OUTAGE
A safety hazard is a condition that poses an immediate risk to the public, and can include: Downed wires that may be sparking or near water. Downed poles. Trees that have fallen on power lines. Never go near or touch a power line. Report a different power problem. Report an issue involving trees, lights or power theft. Report other problem. SOUTHWESTERN ELECTRIC POWER COMPANY Level 2 Charging Stations are in the middle with an average total charging time between four and six hours. They require a 208 or 240 volt wall outlet and provide 10 to 60 miles of range per hour of charging time. Individual charging times differ based on the type of EV charging station as well as the type of battery, how depleted it isand its
2021 SWEPCO WIND, SOLAR, AND CAPACITY RFPS QUESTIONS & ANSWERS 2021 SWEPCo Wind, Solar, and Capacity RFPs Questions & Answers Posted 6/8/2021 Question #2: Will SWEPCo release a list of Developers who will be participating in the RFPs? ANSWER: SWEPCo will not be releasing a list of potential bidders. Question #1: Will SWEPCo be accepting Affiliate bids in any of the RFPs? ANSWER: Affiliates of the SWEPCO will not participate as Bidders in the SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyREPORT TREE PROBLEM
Report Overgrown Trees that Threaten Power Lines. For your safety and the safety of your family, please do not attempt to cut back trees near our power lines. Instead, report the threat using our easy form below. Once we receive your report, we’ll inspect it and determine whether the regularly scheduled trim servicer for this location should SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
NEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyLAST UPDATED 8.20
5 | Page Unusable Space – the space on any pole below t he applicable minimum clearance requirement as defined by federal, state, or local regulations. Wireless Telecommunications Attachment(s) (or “Wireless Attachment(s)”) – An antenna or antenna array, and all supporting cables, wires, hardware, support mounts, and any othercommunications
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
AEP WEST CUSTOMER OWNED METER SOCKET SPECIFICATIONS Single Position Meter Sockets MILBANK DURHAM B-Line Talon Siemens Midwest (GE) Midwest GE labeled Continuous Capacity Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # 200amp 1 ph OH U9980-RL-TG-KK-AEP UHT-RS202B EN20L41GRST UAT317-0PQG SUAT317-0PQG UFHT-RS202B-MEP UFHT-RS202B-GE 200amp 1 ph OH (alternate) SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
NEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyLAST UPDATED 8.20
5 | Page Unusable Space – the space on any pole below t he applicable minimum clearance requirement as defined by federal, state, or local regulations. Wireless Telecommunications Attachment(s) (or “Wireless Attachment(s)”) – An antenna or antenna array, and all supporting cables, wires, hardware, support mounts, and any othercommunications
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
AEP WEST CUSTOMER OWNED METER SOCKET SPECIFICATIONS Single Position Meter Sockets MILBANK DURHAM B-Line Talon Siemens Midwest (GE) Midwest GE labeled Continuous Capacity Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # 200amp 1 ph OH U9980-RL-TG-KK-AEP UHT-RS202B EN20L41GRST UAT317-0PQG SUAT317-0PQG UFHT-RS202B-MEP UFHT-RS202B-GE 200amp 1 ph OH (alternate)ABOUT US - SWEPCO
Southwestern Electric Power Company serves 543,400 customers in northwestern and central Louisiana, western Arkansas, East Texas and the Panhandle area of North Texas.GENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueledVIEW NEWS RELEASE
April 14, 2021. SHREVEPORT, La., April 14, 2021 – The first of three new wind facilities serving Southwestern Electric Power Co. (SWEPCO) customers in Louisiana and Arkansas has begun commercial operation. The 199-megawatt (MW) Sundance facility is part of the 1,485-MW North Central Energy Facilities (NCEF) project in Oklahoma. SWEPCONEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatVIEW NEWS RELEASE
The following news release was issued Feb. 8, 2021 by Texas State Technical College. MARSHALL, Texas – Leaders from Texas State Technical College and Southwestern Electric Power Co. (SWEPCO) recently gathered in Marshall to celebrate a financial pledge made through The TSTC Foundation to TSTC’s Electrical LineworkerTechnology program.
SWEPCO GENERATION
Longview Shreveport Fayetteville Texarkana Childress Flint Creek Mattison Turk Lieberman Stall Dolet Hills Arsenal Hill Lone Star Knox Lee Pirkey Welsh es TEXAS ARKANSAS SOUTHWESTERN ELECTRIC POWER COMPANY Level 2 Charging Stations are in the middle with an average total charging time between four and six hours. They require a 208 or 240 volt wall outlet and provide 10 to 60 miles of range per hour of charging time. Individual charging times differ based on the type of EV charging station as well as the type of battery, how depleted it isand its
GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the 2021 LOAD MANAGEMENT STANDARD OFFER PROGRAM 2021. SWEPCO Load Management Program Manual 1 . Summary . The SWEPCO 2021 Load Management Standard Offer Program (“LM SOP”) is designedto provide non-
SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
NEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyLAST UPDATED 8.20
5 | Page Unusable Space – the space on any pole below t he applicable minimum clearance requirement as defined by federal, state, or local regulations. Wireless Telecommunications Attachment(s) (or “Wireless Attachment(s)”) – An antenna or antenna array, and all supporting cables, wires, hardware, support mounts, and any othercommunications
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
AEP WEST CUSTOMER OWNED METER SOCKET SPECIFICATIONS Single Position Meter Sockets MILBANK DURHAM B-Line Talon Siemens Midwest (GE) Midwest GE labeled Continuous Capacity Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # 200amp 1 ph OH U9980-RL-TG-KK-AEP UHT-RS202B EN20L41GRST UAT317-0PQG SUAT317-0PQG UFHT-RS202B-MEP UFHT-RS202B-GE 200amp 1 ph OH (alternate) SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
NEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyLAST UPDATED 8.20
5 | Page Unusable Space – the space on any pole below t he applicable minimum clearance requirement as defined by federal, state, or local regulations. Wireless Telecommunications Attachment(s) (or “Wireless Attachment(s)”) – An antenna or antenna array, and all supporting cables, wires, hardware, support mounts, and any othercommunications
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
AEP WEST CUSTOMER OWNED METER SOCKET SPECIFICATIONS Single Position Meter Sockets MILBANK DURHAM B-Line Talon Siemens Midwest (GE) Midwest GE labeled Continuous Capacity Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # 200amp 1 ph OH U9980-RL-TG-KK-AEP UHT-RS202B EN20L41GRST UAT317-0PQG SUAT317-0PQG UFHT-RS202B-MEP UFHT-RS202B-GE 200amp 1 ph OH (alternate)ABOUT US - SWEPCO
Southwestern Electric Power Company serves 543,400 customers in northwestern and central Louisiana, western Arkansas, East Texas and the Panhandle area of North Texas.GENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueledVIEW NEWS RELEASE
April 14, 2021. SHREVEPORT, La., April 14, 2021 – The first of three new wind facilities serving Southwestern Electric Power Co. (SWEPCO) customers in Louisiana and Arkansas has begun commercial operation. The 199-megawatt (MW) Sundance facility is part of the 1,485-MW North Central Energy Facilities (NCEF) project in Oklahoma. SWEPCONEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatVIEW NEWS RELEASE
The following news release was issued Feb. 8, 2021 by Texas State Technical College. MARSHALL, Texas – Leaders from Texas State Technical College and Southwestern Electric Power Co. (SWEPCO) recently gathered in Marshall to celebrate a financial pledge made through The TSTC Foundation to TSTC’s Electrical LineworkerTechnology program.
SWEPCO GENERATION
Longview Shreveport Fayetteville Texarkana Childress Flint Creek Mattison Turk Lieberman Stall Dolet Hills Arsenal Hill Lone Star Knox Lee Pirkey Welsh es TEXAS ARKANSAS SOUTHWESTERN ELECTRIC POWER COMPANY Level 2 Charging Stations are in the middle with an average total charging time between four and six hours. They require a 208 or 240 volt wall outlet and provide 10 to 60 miles of range per hour of charging time. Individual charging times differ based on the type of EV charging station as well as the type of battery, how depleted it isand its
GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the 2021 LOAD MANAGEMENT STANDARD OFFER PROGRAM 2021. SWEPCO Load Management Program Manual 1 . Summary . The SWEPCO 2021 Load Management Standard Offer Program (“LM SOP”) is designedto provide non-
SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know.GENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueled 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee) SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power Company SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know.GENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueled 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee) SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyGENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueled UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)RECREATION - SWEPCO
The Narrows Dam is located on Lake Greeson and the Little Missouri River near Murfreesboro, Arkansas. This hydro power generation schedule is posted as courtesy for those using surrounding waterways for recreation, but may change without notice to meet power demand and does not include normal U.S. Army Corps of Engineers releases.OUR COMPANY
We’re committed to putting you first, enriching your life, and delivering unmatched service as we work to provide you with safe, reliable power. Our commitment is proactive, ongoing, and ever-evolving. Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electricservice, and there
REPORT POWER OUTAGE
A safety hazard is a condition that poses an immediate risk to the public, and can include: Downed wires that may be sparking or near water. Downed poles. Trees that have fallen on power lines. Never go near or touch a power line. Report a different power problem. Report an issue involving trees, lights or power theft. Report other problem. HOME WARRANTY COVERAGE Home Warranty Coverage. Owning a home is a dream come true, but it can turn into a nightmare when something breaks. SWEPCO wants to help you enjoy every moment of home ownership by offering coverage plans from HomeServe, the industry leader in emergency home repairs. RELIABILITY & TREE TRIMMING Reliability & Tree Trimming. You depend on us to deliver your power reliably. And we take your trust seriously. Southwestern Electric Power Company is constantly working to improve reliability by minimizing the number and length of outages, and the number of customers affected by each outage. Of course, outages occur for avariety of reasons
REPORT LEASED LIGHT PROBLEM Report Leased Light Problem. We maintain outdoor lights leased through our lighting programs. To request maintenance of one of these lights, please complete the form below. We schedule repairs as quickly as possible and your request may take several weeks to resolve.Experiencing a
SWEPCO
Object Moved This document may be found hereSWEPCO.COM
Object Moved This document may be found here SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)REPORT POWER OUTAGE
A safety hazard is a condition that poses an immediate risk to the public, and can include: Downed wires that may be sparking or near water. Downed poles. Trees that have fallen on power lines. Never go near or touch a power line. Report a different power problem. Report an issue involving trees, lights or power theft. Report other problem. SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power Company SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)REPORT POWER OUTAGE
A safety hazard is a condition that poses an immediate risk to the public, and can include: Downed wires that may be sparking or near water. Downed poles. Trees that have fallen on power lines. Never go near or touch a power line. Report a different power problem. Report an issue involving trees, lights or power theft. Report other problem. SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power CompanyGENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueledVIEW NEWS RELEASE
April 14, 2021. SHREVEPORT, La., April 14, 2021 – The first of three new wind facilities serving Southwestern Electric Power Co. (SWEPCO) customers in Louisiana and Arkansas has begun commercial operation. The 199-megawatt (MW) Sundance facility is part of the 1,485-MW North Central Energy Facilities (NCEF) project in Oklahoma. SWEPCO UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)OUR COMPANY
We’re committed to putting you first, enriching your life, and delivering unmatched service as we work to provide you with safe, reliable power. Our commitment is proactive, ongoing, and ever-evolving. Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electricservice, and there
RECREATION - SWEPCO
The Narrows Dam is located on Lake Greeson and the Little Missouri River near Murfreesboro, Arkansas. This hydro power generation schedule is posted as courtesy for those using surrounding waterways for recreation, but may change without notice to meet power demand and does not include normal U.S. Army Corps of Engineers releases.SECURITY DEPOSITS
Deposits – normally cash - are used to secure your outstanding account balance. The amount of the deposit is based upon the type of heat (electric, gas, etc.) or usage history at your address. We normally require them from customers who are: New to Southwestern Electric Power Company. RELIABILITY & TREE TRIMMING Reliability & Tree Trimming. You depend on us to deliver your power reliably. And we take your trust seriously. Southwestern Electric Power Company is constantly working to improve reliability by minimizing the number and length of outages, and the number of customers affected by each outage. Of course, outages occur for avariety of reasons
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
SOUTHWESTERN ELECTRIC POWER COMPANY Object Moved This document may be found hereSWEPCO.COM
Object Moved This document may be found here SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)REPORT POWER OUTAGE
A safety hazard is a condition that poses an immediate risk to the public, and can include: Downed wires that may be sparking or near water. Downed poles. Trees that have fallen on power lines. Never go near or touch a power line. Report a different power problem. Report an issue involving trees, lights or power theft. Report other problem. SOUTHWESTERN ELECTRIC POWER COMPANY Southwestern Electric Power Company SOUTHWESTERN ELECTRIC POWER COMPANY J.D. POWER RANKS SWEPCO NO. 1. Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment CONTACT - SWEPCOACCOUNT PROFILEMY ACCOUNTSTART SERVICERETRIEVE LOGIN INFORMATIONMETER READING Are you contacting us for any of the reasons below? Use our online services for all your needs. Report emergencies and safety hazards immediately to 888.218.3919 (available 24 hours). If your power is out, simply report your outage online to let us know. 2021 ACCREDITED CAPACITY RFP 2021 Accredited Deliverable Capacity RFP. Southwestern Electric Power Company (SWEPCO), an American Electric Power company, has made an informational filing with the Louisiana Public Service Commission (LPSC) associated with its plans to issue a Request for Proposals forcapacity.
HVAC INCENTIVE PROGRAM HVAC Incentive Program. If you're considering either a new or replacement heating and cooling system in your home, SWEPCO will help pay for the installation of high efficiency heat pumps and air conditioning units. These high efficiency units can dramatically increase the comfort level in your home while lowering your SWEPCObill.
OUTAGES - SWEPCO
Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take thatNEW HOME SERVICE
Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 888.216.3523. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder(if different
SOUTHWESTERN ELECTRIC POWER COMPANY Customer Charge $5.49 per meter, plus . Kilowatt-hour Charge . 4.96¢ each for the first 500 kilowatt-hours . 4.31¢ each for all additionalkilowatt-hours
GENERATION - SWEPCO
High-efficiency Natural Gas. SWEPCO's J. Lamar Stall Unit at Arsenal Hill, a 508-megawatt (MW) combined-cycle natural gas unit, began commercial operation in June 2010 in Shreveport, La. Combined-cycle plants generate electricity more efficiently and consume less fuel per kilowatt-hour of output than conventional gas-fueled generators. The Stall Unit generates electricity with a gas-fueledVIEW NEWS RELEASE
April 14, 2021. SHREVEPORT, La., April 14, 2021 – The first of three new wind facilities serving Southwestern Electric Power Co. (SWEPCO) customers in Louisiana and Arkansas has begun commercial operation. The 199-megawatt (MW) Sundance facility is part of the 1,485-MW North Central Energy Facilities (NCEF) project in Oklahoma. SWEPCO UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. SWEPCO.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)OUR COMPANY
We’re committed to putting you first, enriching your life, and delivering unmatched service as we work to provide you with safe, reliable power. Our commitment is proactive, ongoing, and ever-evolving. Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electricservice, and there
RECREATION - SWEPCO
The Narrows Dam is located on Lake Greeson and the Little Missouri River near Murfreesboro, Arkansas. This hydro power generation schedule is posted as courtesy for those using surrounding waterways for recreation, but may change without notice to meet power demand and does not include normal U.S. Army Corps of Engineers releases.SECURITY DEPOSITS
Deposits – normally cash - are used to secure your outstanding account balance. The amount of the deposit is based upon the type of heat (electric, gas, etc.) or usage history at your address. We normally require them from customers who are: New to Southwestern Electric Power Company. RELIABILITY & TREE TRIMMING Reliability & Tree Trimming. You depend on us to deliver your power reliably. And we take your trust seriously. Southwestern Electric Power Company is constantly working to improve reliability by minimizing the number and length of outages, and the number of customers affected by each outage. Of course, outages occur for avariety of reasons
HOW TO READ YOUR ELECTRIC METER 050017 2/05 How to Read Your Electric Meter First, look at the dials on your meter. Your meter has four, five or six dials. The dials, fromleft to right,
SOUTHWESTERN ELECTRIC POWER COMPANY Object Moved This document may be found hereSWEPCO.COM
Object Moved This document may be found here PROCESSING YOUR REQUEST Thank you for your patience. Skip to main contentLOG IN
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J.D. POWER RANKS SWEPCO NO. 1 Customer satisfaction is at the heart of what we do. SWEPCO ranks No. 1 among midsize utilities in the South in the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. SWEPCO scored highest in the midsize South segment of business customers for power quality and reliability; billing and payment; and customer contact.How we did it
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Use of this site constitutes acceptance of the AEP Terms and Conditions | View our Privacy Policy . © 1996-2021 American Electric Power. All Rights Reserved. SELECT YOUR STATE HANDBOOK ------------------------- * Texas Customer Handbook*
------------------------- * Arkansas: Your Rights as a Customer*
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------------------------- PRIVACY POLICY FOR SOUTHWESTERN ELECTRIC POWER COMPANY (SWEPCO), A UNIT OF AMERICAN ELECTRIC POWER (AEP) -------------------------SCOPE
This Privacy Policy applies only to SWEPCO.com and the Southwestern Electric Power Company customer mobile app (com.aep.customerapp.swepco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of SWEPCO.com or the Southwestern Electric Power Company customer mobile app. This Privacy Policy does not apply to those resources and sites.CONSENT
By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy. INFORMATION COLLECTED*
PASSIVELY COLLECTED INFORMATION During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.*
PERSONALLY IDENTIFIABLE INFORMATION On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction. USE AND DISCLOSURE OF INFORMATION The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for researchpurposes.
In addition, we may use elements of this information in the followingsituations:
* We may transfer the information to SWEPCO’s affiliates and subsidiaries, unless such transfer is prohibited by law; * We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy); * We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password); * We may make such information available to third parties who are providing services to SWEPCO (for example, providing the information to third parties performing computer-related services for SWEPCO); * We may use the information to communicate with you about products and services that may be of interest to you. * We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its termsof use; or
* We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency. SWEPCO uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information. Also, SWEPCO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law. We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.SECURITY
SWEPCO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from SWEPCO may not besecure.
HOW TO REACH US
If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us. CHANGES TO THIS POLICY SWEPCO reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy. This policy was last revised on December 13, 2017. -------------------------Close
WHAT DOES "REMEMBER USER ID” MEAN? “Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.SECURITY CODE
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