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THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
QUALITY ASSURANCE CHECKLIST FOR UX ENGINEERS If you’re a growing UX Engineer, learning to produce high-quality code is critical. Stay on top of your development projects with ourquality checklist.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
QUICK TIPS FOR STORY SIZING IN AGILE DESIGN AND The following tips came out of a team discussion on how we’ve used various methods to size stories and efforts, both with our clients and on our internal team. 1. Pick a Consistent Story Point Baseline. You can estimate sizes based on effort or time, but your team should agree on a consistent baseline and expand from there. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a great design system. CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
QUALITY ASSURANCE CHECKLIST FOR UX ENGINEERS If you’re a growing UX Engineer, learning to produce high-quality code is critical. Stay on top of your development projects with ourquality checklist.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
QUICK TIPS FOR STORY SIZING IN AGILE DESIGN AND The following tips came out of a team discussion on how we’ve used various methods to size stories and efforts, both with our clients and on our internal team. 1. Pick a Consistent Story Point Baseline. You can estimate sizes based on effort or time, but your team should agree on a consistent baseline and expand from there. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a great design system. CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
ABOUT US | THINK COMPANY Think Company was founded in 2007 by Co-Founders Carl White and Brian McIntire. Their vision was to create a world-class UX design company focused on evidence-based design and development. In 2017, we changed our name from Think Brownstone to Think Company—kicking off another decade of great work with a new name to bring us into the future. PROCESS | THINK COMPANY We’ll learn about your products, processes, business models, content, and technology and analyze customer feedback, existing research, and analytics. By the end, everyone will have a clear understanding of the challenges and the steps necessary to achieve a solution that has everyone high-fiving. Typical Activities. Stakeholder working sessions. OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. QUALITY ASSURANCE CHECKLIST FOR UX ENGINEERS If you’re a growing UX Engineer, learning to produce high-quality code is critical. Stay on top of your development projects with ourquality checklist.
DESIGN & TECHNOLOGY AUDIT SERVICES Design & Technology Audits. Start with a health check then optimize for your digital needs. From Assessment to Insights. Our finely-tuned design and technology audits measure core attributes across your digital properties, tools, and processes, providing you with immediate insight into what’s working and where you can make improvements. THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
ABOUT US | THINK COMPANY Think Company was founded in 2007 by Co-Founders Carl White and Brian McIntire. Their vision was to create a world-class UX design company focused on evidence-based design and development. In 2017, we changed our name from Think Brownstone to Think Company—kicking off another decade of great work with a new name to bring us into the future. CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat. DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
PROJECT RETROSPECTIVE TOOLS FOR REMOTE TEAMS A retrospective tool allows for collaboration during a project retrospective and provides a structured framework for remote teams. Since all team members are expected to participate equally in the meeting in order to have a successful session, it’s important to have a remote retro tool that allows for feedback to be providedindependently of
FEED THE OFFICE DAY: OUR LUNCHTIME TRADITION Photo by Brian McIntire Feed the Office Day. Originally called Soup Day, the idea came from Dave (who also devised our quarterly beer swap), and the premise is pretty simple: every Wednesday, a different Think Brownstone team member makes lunch for the office. The menu sometimes consists of soup (and almost always strays from soup).THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. Learn more abouthow we do it.
ABOUT US | THINK COMPANY Think Company was founded in 2007 by Co-Founders Carl White and Brian McIntire. Their vision was to create a world-class UX design company focused on evidence-based design and development. In 2017, we changed our name from Think Brownstone to Think Company—kicking off another decade of great work with a new name to bring us into the future. CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat. DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
PROJECT RETROSPECTIVE TOOLS FOR REMOTE TEAMS A retrospective tool allows for collaboration during a project retrospective and provides a structured framework for remote teams. Since all team members are expected to participate equally in the meeting in order to have a successful session, it’s important to have a remote retro tool that allows for feedback to be providedindependently of
FEED THE OFFICE DAY: OUR LUNCHTIME TRADITION Photo by Brian McIntire Feed the Office Day. Originally called Soup Day, the idea came from Dave (who also devised our quarterly beer swap), and the premise is pretty simple: every Wednesday, a different Think Brownstone team member makes lunch for the office. The menu sometimes consists of soup (and almost always strays from soup).THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs.THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. DESIGN RESEARCH AND USER TESTING Design Research & User Testing. We believe in design research with purpose. This means we leverage design research when and how we need it—to gain contextual understanding of your customers and employees, to challenge assumptions, and to test ideas. Research is a tool that yields a new understanding and gives direction to our creativity and THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat. DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
PROJECT RETROSPECTIVE TOOLS FOR REMOTE TEAMS A retrospective tool allows for collaboration during a project retrospective and provides a structured framework for remote teams. Since all team members are expected to participate equally in the meeting in order to have a successful session, it’s important to have a remote retro tool that allows for feedback to be providedindependently of
FEED THE OFFICE DAY: OUR LUNCHTIME TRADITION Photo by Brian McIntire Feed the Office Day. Originally called Soup Day, the idea came from Dave (who also devised our quarterly beer swap), and the premise is pretty simple: every Wednesday, a different Think Brownstone team member makes lunch for the office. The menu sometimes consists of soup (and almost always strays from soup).THINK COMPANY
Since 2007, Think Company has been delivering high quality, smart simplicity, and enduring beauty for clients in a wide range of industries. Check out some of our favorite success stories to see how we use ux design, research, and product development to solve uniquebusiness needs.
HOW TO CREATE AN ACCESSIBLE ORGANIZATION More and more, companies are realizing just how important it is to develop a culture centered around accessibility. Companies see the many business benefits, including how accessibility can bolster employees by creating a more inclusive workspace. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION I recently was interviewed by an MBA student who was writing a paper for a leadership course. The topic for his paper was “Managing Creativity and Innovation.” It was a great opportunity for me to step away from the daily grind and actually describe how we KANBAN TO MANAGE A UX DESIGN SYSTEM Take in the serene scenes of nature while you manage your design system. 🙂 How to Use the Kanban Card Template. The structure for the Kanban board we used to create a design system is straightforward. CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST In the spirit of Black History Month we asked our Thinkers how they'd like the design and technology community to celebrate. Here is whatthey had to say.
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. THE CUSTOMER FEEDBACK LOOP PROCESS Implementing a feedback loop should be driven by the desire to have customer input influence business and design decisions. Customer feedback is about much more than just collecting the feedback—it’s about gathering feedback with purpose and fully understanding the customer experience. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Dear Leaders of Medium-to-large Corporations, It’s time to stop sounding like the kid who didn’t do his homework. Here’s why yourexcuses are lame:
THINK COMPANY
Since 2007, Think Company has been delivering high quality, smart simplicity, and enduring beauty for clients in a wide range of industries. Check out some of our favorite success stories to see how we use ux design, research, and product development to solve uniquebusiness needs.
HOW TO CREATE AN ACCESSIBLE ORGANIZATION More and more, companies are realizing just how important it is to develop a culture centered around accessibility. Companies see the many business benefits, including how accessibility can bolster employees by creating a more inclusive workspace. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION I recently was interviewed by an MBA student who was writing a paper for a leadership course. The topic for his paper was “Managing Creativity and Innovation.” It was a great opportunity for me to step away from the daily grind and actually describe how we KANBAN TO MANAGE A UX DESIGN SYSTEM Take in the serene scenes of nature while you manage your design system. 🙂 How to Use the Kanban Card Template. The structure for the Kanban board we used to create a design system is straightforward. CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST In the spirit of Black History Month we asked our Thinkers how they'd like the design and technology community to celebrate. Here is whatthey had to say.
CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. THE CUSTOMER FEEDBACK LOOP PROCESS Implementing a feedback loop should be driven by the desire to have customer input influence business and design decisions. Customer feedback is about much more than just collecting the feedback—it’s about gathering feedback with purpose and fully understanding the customer experience. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Dear Leaders of Medium-to-large Corporations, It’s time to stop sounding like the kid who didn’t do his homework. Here’s why yourexcuses are lame:
DESIGN & DEVELOPMENT STUDIO LOCATIONS Occupying the entire second floor of the historic Philadelphia Building, this impressive and newly-redesigned space is a bustling hub where our city-dwelling team comes together to CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID When it comes to estimating a project, the details matter. While it might seem like a daunting task, estimating work ahead of time can help client and partner teams become aligned on expectations before aproject begins.
PRODUCT DESIGN & DEVELOPMENT With our proven process and expertise, we design, build, and enhance digital products that are easy to use and increase customer engagement. We create seamless interactions and beautifully functional interfaces tailored to your audience needs. DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat. PROJECT RETROSPECTIVE TOOLS FOR REMOTE TEAMS As working from home becomes the new normal, it’s important to find new ways to effectively manage entirely remote teams. Although Think Company project managers have had experience managing remote teams, there is still curiosity around conducting project retrospectives with fully remote team members. THE CUSTOMER FEEDBACK LOOP PROCESS Implementing a feedback loop should be driven by the desire to have customer input influence business and design decisions. Customer feedback is about much more than just collecting the feedback—it’s about gathering feedback with purpose and fully understanding the customer experience. 6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. DESIGN AND TECHNOLOGY SERVICES Think Company's ability to consume information, analyze it, and find original themes is so impressive. They kept the project moving through constant communication and without relying on technical jargon. Their ability to turn constructive feedback into implementable, high-quality deliverables are hallmarks of their work." Think Company has a ABOUT US | THINK COMPANY Think Company was founded in 2007 by Co-Founders Carl White and Brian McIntire. Their vision was to create a world-class UX design company focused on evidence-based design and development. In 2017, we changed our name from Think Brownstone to Think Company—kicking off another decade of great work with a new name to bring us into the future. DESIGN & DEVELOPMENT STUDIO LOCATIONS Our “Conshy” Think Space was designed to feel like a home away from home—where your team and ours come together to sketch, listen, question, debate, ideate, laugh, and design. Located in the western suburbs of Philadelphia, clients tend to see Conshy as a great getaway and a place to regroup and strategize. 201 Fayette Street. Second and CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a great design system. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. DESIGN AND TECHNOLOGY SERVICES Think Company's ability to consume information, analyze it, and find original themes is so impressive. They kept the project moving through constant communication and without relying on technical jargon. Their ability to turn constructive feedback into implementable, high-quality deliverables are hallmarks of their work." Think Company has a ABOUT US | THINK COMPANY Think Company was founded in 2007 by Co-Founders Carl White and Brian McIntire. Their vision was to create a world-class UX design company focused on evidence-based design and development. In 2017, we changed our name from Think Brownstone to Think Company—kicking off another decade of great work with a new name to bring us into the future. DESIGN & DEVELOPMENT STUDIO LOCATIONS Our “Conshy” Think Space was designed to feel like a home away from home—where your team and ours come together to sketch, listen, question, debate, ideate, laugh, and design. Located in the western suburbs of Philadelphia, clients tend to see Conshy as a great getaway and a place to regroup and strategize. 201 Fayette Street. Second and CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a great design system. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
DESIGN AND TECHNOLOGY SERVICES Think Company's ability to consume information, analyze it, and find original themes is so impressive. They kept the project moving through constant communication and without relying on technical jargon. Their ability to turn constructive feedback into implementable, high-quality deliverables are hallmarks of their work." Think Company has a HOW WE DELIVER OUR PROJECT WORK Transforming a health system for access anytime, anywhere. Think Company worked with a renowned hospital to design and develop a telemedicine app that expands access and care to children with chronic illnesses. View case study. jackson. ABOUT US | THINK COMPANY Think Company was founded in 2007 by Co-Founders Carl White and Brian McIntire. Their vision was to create a world-class UX design company focused on evidence-based design and development. In 2017, we changed our name from Think Brownstone to Think Company—kicking off another decade of great work with a new name to bring us into the future. DESIGN & DEVELOPMENT STUDIO LOCATIONS Our “Conshy” Think Space was designed to feel like a home away from home—where your team and ours come together to sketch, listen, question, debate, ideate, laugh, and design. Located in the western suburbs of Philadelphia, clients tend to see Conshy as a great getaway and a place to regroup and strategize. 201 Fayette Street. Second and OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW WE’RE ADAPTING TO WORKING AND COLLABORATING REMOTELY How We’re Adapting to Working and Collaborating Remotely. VP, Brand and Strategy. March 20, 2020. It’s certainly been a week! Like everyone else around the world, we’re moving to quickly adapt to the new conditions precipitated by COVID-19. This unprecedented situation has triggered major societal and personal lifestyle changes overnight. 6 TIPS FOR GIVING A REMOTE PRESENTATION 1. Don’t go it alone. When using a platform like Zoom to present remotely, it helps immensely to have someone else moderating. During an online presentation, the moderator is doing things like. Giving participants the “ground rules” (stay on mute, here’s how to ask a question, etc.) at the beginning. Introducing the speaker. CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
QUICK TIPS FOR STORY SIZING IN AGILE DESIGN AND The following tips came out of a team discussion on how we’ve used various methods to size stories and efforts, both with our clients and on our internal team. 1. Pick a Consistent Story Point Baseline. You can estimate sizes based on effort or time, but your team should agree on a consistent baseline and expand from there. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
QUICK TIPS FOR STORY SIZING IN AGILE DESIGN AND The following tips came out of a team discussion on how we’ve used various methods to size stories and efforts, both with our clients and on our internal team. 1. Pick a Consistent Story Point Baseline. You can estimate sizes based on effort or time, but your team should agree on a consistent baseline and expand from there. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
DESIGN & DEVELOPMENT STUDIO LOCATIONS Our “Conshy” Think Space was designed to feel like a home away from home—where your team and ours come together to sketch, listen, question, debate, ideate, laugh, and design. Located in the western suburbs of Philadelphia, clients tend to see Conshy as a great getaway and a place to regroup and strategize. 201 Fayette Street. Second and PROCESS | THINK COMPANY We’ll learn about your products, processes, business models, content, and technology and analyze customer feedback, existing research, and analytics. By the end, everyone will have a clear understanding of the challenges and the steps necessary to achieve a solution that has everyone high-fiving. Typical Activities. Stakeholder working sessions. CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. PRODUCT DESIGN & DEVELOPMENT Product Design & Development. Innovating through analysis, ideation, and implementation. Design backed by research. With our proven process and expertise, we design, build, and enhance digital products that are easy to use and increase customer engagement. We create seamless interactions and beautifully functional interfaces tailored to your THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat. PROJECT RETROSPECTIVE TOOLS FOR REMOTE TEAMS A retrospective tool allows for collaboration during a project retrospective and provides a structured framework for remote teams. Since all team members are expected to participate equally in the meeting in order to have a successful session, it’s important to have a remote retro tool that allows for feedback to be providedindependently of
6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
QUICK TIPS FOR STORY SIZING IN AGILE DESIGN AND The following tips came out of a team discussion on how we’ve used various methods to size stories and efforts, both with our clients and on our internal team. 1. Pick a Consistent Story Point Baseline. You can estimate sizes based on effort or time, but your team should agree on a consistent baseline and expand from there. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
THINK COMPANY
Form and function in harmony. With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients, and our work. OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. HOW TO CREATE AN ACCESSIBLE ORGANIZATION The first step you can take is to assemble a team of people—or even a single advocate to start—who are passionate about accessibility. This team can include anyone from developers and designers to managers and sales representatives, so long as they are interested in creating a more accessible experience for everyone. OUR CORE VALUES, EPISODE I: BE EXCELLENT REWARDING CREATIVITY AND INNOVATION Letting creativity happen spontaneously and organically is much more important than rewarding it on a schedule, where it will seem more like a forced formality. Letting it happen is the key, and that’s where most organizations fail. Not letting creativity happen quickly devolves into punishing good work. For example: At the company whereRuss
QUICK TIPS FOR STORY SIZING IN AGILE DESIGN AND The following tips came out of a team discussion on how we’ve used various methods to size stories and efforts, both with our clients and on our internal team. 1. Pick a Consistent Story Point Baseline. You can estimate sizes based on effort or time, but your team should agree on a consistent baseline and expand from there. KANBAN TO MANAGE A UX DESIGN SYSTEM Using Kanban to Manage UX Design Processes. Managing a design system is an ongoing process that can quickly become unwieldy if tasks are being tracked individually in each team member’s mind. Having a Kanban board gets the whole team aligned and rallied behind the singular effort of creating a CELEBRATING BLACK VOICES IN DESIGN AND TECHNOLOGY—PAST Celebrating Black Voices in Design and Technology—Past, Present, and Future. Mackenzie Alleman. Marketing Coordinator. February 18, 2021. In the spirit of Black History Month, and in building on our efforts to better serve and empower the Black community, we asked Black Thinkers one question: “How would you like the design and technology CUSTOMER EXPERIENCE AT THE FOUR SEASONS I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. WHY DON'T YOU PUBLISH YOUR ORG CHARTS? Because org charts are used to find out about the organization and the people: who does what, what departments live where, etc. If nobody complained about org charts, you win! Proceed to the “Kudos” section of this article. However, if people did complain about org charts, this time you need to find an HR executive or one of yourcorporate
DESIGN & DEVELOPMENT STUDIO LOCATIONS Our “Conshy” Think Space was designed to feel like a home away from home—where your team and ours come together to sketch, listen, question, debate, ideate, laugh, and design. Located in the western suburbs of Philadelphia, clients tend to see Conshy as a great getaway and a place to regroup and strategize. 201 Fayette Street. Second and PROCESS | THINK COMPANY We’ll learn about your products, processes, business models, content, and technology and analyze customer feedback, existing research, and analytics. By the end, everyone will have a clear understanding of the challenges and the steps necessary to achieve a solution that has everyone high-fiving. Typical Activities. Stakeholder working sessions. CAREERS | THINK COMPANY Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best placeyou've ever worked.
OUR TEAM | THINK COMPANY Meet our team of designers, developers, strategists, and thinkers—the nicest people you've ever met, and some of the best in the business at what they do. PRODUCT DESIGN & DEVELOPMENT Product Design & Development. Innovating through analysis, ideation, and implementation. Design backed by research. With our proven process and expertise, we design, build, and enhance digital products that are easy to use and increase customer engagement. We create seamless interactions and beautifully functional interfaces tailored to your THE CUSTOMER FEEDBACK LOOP PROCESS At a high level, a customer feedback loop is made up of two parts: the feedback and the loop. Feedback in itself can take many forms, but overall, it’s a moment in which you ask for input from your customers or employees. Easy. The loop, however, requires more explanation. The loop starts with the feedback points, or what we calllistening posts.
DIVERGENT AND CONVERGENT DESIGN THINKING Divergent and convergent thinking are two complementary methods to explore ideas, work towards goals, and address challenges. In the design world—where we’re constantly employing design thinking in our work—both approaches are necessary and lead to unique solutions for challenges that require exploration and creativity.. Divergent and convergent thinking are both methods of thinking that 6 TIPS FOR GIVING A REMOTE PRESENTATION Light in front 4. Make sure there’s time for Q&A. Because the virtual style of webinars and online presentation means you don’t get that interaction during the talk (or the format makes it much more disruptive), it’s all the more important to set aside time to talk to the participants and have a conversation because they can’t just walk up to you afterwards to chat. PROJECT RETROSPECTIVE TOOLS FOR REMOTE TEAMS A retrospective tool allows for collaboration during a project retrospective and provides a structured framework for remote teams. Since all team members are expected to participate equally in the meeting in order to have a successful session, it’s important to have a remote retro tool that allows for feedback to be providedindependently of
6 STEPS FOR A SUCCESSFUL DIGITAL REDESIGN PROJECT By far, one of the more frequent requests we explore with clients is to redesign something that exists rather than create something new. My back-of-the-envelope calculation sets the ratio at 10 to 1 of requests for app or website redesign services over creating something fromscratch.
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EXPERIENCES THAT WORK. Think Company is a user experience design and development consultancy that helps businesses make complex things simple. Let's talk about your projectStop Video
What we do
WE ENVISION, DESIGN, AND CREATE PURPOSEFUL EXPERIENCES THAT ENHANCEPEOPLE’S LIVES.
Since 2007, Think Company has been delivering high quality, smart simplicity, and enduring beauty for clients in a wide range of industries. Check out some of our favorite success stories to see how we use ux design, research, and product development to solve uniquebusiness needs.
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TRANSFORMING A HEALTH SYSTEM FOR ACCESS ANYTIME, ANYWHEREView case study
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REDESIGNING RETIREMENT PLANNING THROUGH SERVICE DESIGNView case study
Interested in seeing more? Check out more case studies to learn about other projects. What makes us different FORM AND FUNCTION IN HARMONY With our expertise in research, user experience design, software development, app and product design, content strategy, and more, Think Company can help your team tackle the complex challenges facing your organization. We always aim for excellence for our team, our clients,and our work.
Learn more about how we do itWho we work with
AN EVER-GROWING FAMILY As a design and development firm, we work best with partners who understand the value of design research, the power of collaboration, and the success of a solution oriented approach. We work best with companies who are open to pushing the limits and possibilities ofdesign.
Careers at Think CompanyCOME THINK WITH US
Talented coworkers, challenging work, inspiring office spaces, and excellent benefits—our goal is to make Think Company the best place you’ve ever worked. We think you’ll love it here. Careers at Think CompanySharing is caring
EVENTS AT THINK COMPANY We host and participate in events that educate, connect, and inspire people who are as passionate about our industry as we are. Explore upcoming and past events to learn and get to know our team.View our Events
Thoughts, musings, and insights We’ve compiled more than a decade’s worth of business, design, and technology insights.June 4, 2021
HOW TO ESTIMATE DESIGN AND DEVELOPMENT PROJECTS TO AVOID SURPRISES* By
* Megan Wine
June 4, 2021
OPERATIONS IN DESIGN AND DEVELOPMENT; ACHIEVING YOUR PROJECT GOALS ONTIME AND ON BUDGET
* By
* Brad Sukala
May 24, 2021
HOW FOLLOWING OUR OWN PROCESS HELPED US REDESIGN OUR WEBSITE* By
* Alex Boenisch,
* Colleen Wynn,
* Daniel Busey
Head on over to the Think Blog to see what else we’ve been thinking about. Send us a postcard, drop us a line INTERESTED IN WORKING WITH US? We scope projects and build teams to meet your organization's unique design and development needs. Tell us about your project today to start the conversation.Learn More
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3 FUNDAMENTALS OF SUCCESSFUL PRODUCT DESIGN TEAMSFebruary 10, 2020
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