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satisfaction”.
ABOUT TRANSCOSMOS
About our company. transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. CAREERS - TRANSCOSMOS Careers. transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, Poland, Romania, and Medellin inColombia.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
10 ESSENTIAL IT SUPPORT AND SERVICE DESK TOOLS IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, incident logging, report building, feedback management and pretty much everything else you can think of.. Providing technical support to users who might not have any knowledge about IT can be an extremely 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
JUST HOW IMPORTANT TECHNOLOGY IS TO CUSTOMER SERVICE IN 3. Technology helps accelerate customer loyalty. By now you should be aware that your primary goal in customer support is to generate loyalty. Focus on your current customers and find out what will motivate them to keep coming back to you. Technology can help you create loyalty programs, and once it’s set up properly, it allowsfor automation
BUSINESS LESSONS FROM RYANAIR'S SUCCESS STORY Business Lessons from Ryanair’s Success Story. Last week, Telegraph.co.uk labeled Ryanair as “ still the world’s most favourite airline ” based on a report released by the International Air Transport Association, for having carried the most number of international passengers last year. “Even the combined traffic ofEasyJet and
TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of BPO SERVICE PROVIDER Service Delivery Manager, Service Desk Strategy & Design, IT Services, DHL. “transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customersatisfaction”.
ABOUT TRANSCOSMOS
About our company. transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. CAREERS - TRANSCOSMOS Careers. transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, Poland, Romania, and Medellin inColombia.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
10 ESSENTIAL IT SUPPORT AND SERVICE DESK TOOLS IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, incident logging, report building, feedback management and pretty much everything else you can think of.. Providing technical support to users who might not have any knowledge about IT can be an extremely 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
JUST HOW IMPORTANT TECHNOLOGY IS TO CUSTOMER SERVICE IN 3. Technology helps accelerate customer loyalty. By now you should be aware that your primary goal in customer support is to generate loyalty. Focus on your current customers and find out what will motivate them to keep coming back to you. Technology can help you create loyalty programs, and once it’s set up properly, it allowsfor automation
BUSINESS LESSONS FROM RYANAIR'S SUCCESS STORY Business Lessons from Ryanair’s Success Story. Last week, Telegraph.co.uk labeled Ryanair as “ still the world’s most favourite airline ” based on a report released by the International Air Transport Association, for having carried the most number of international passengers last year. “Even the combined traffic ofEasyJet and
TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of INDUSTRIES - TRANSCOSMOS Industries. transcosmos has extensive experience across many industries. Our highly customized teams bring each client a combination of deep industry, to offer our clients fresh perspectives and breakthrough business insights. Our mission is to help our clients set new standards of excellence in their industries. CUSTOMER SERVICE OUTSOURCING Check out some of the services we provide to our large portfolio of clients: Full scope of language support capabilities – 30+ languages and counting. Remote call centre and service desks – 24×7. Customer Service Outsourcing – multiple global locations. Customer experience improvement – data analytics. Product, software, technical support. 5 CLASSIC EXAMPLES OF GREAT CUSTOMER SERVICE ACROSS THE UK 1. Dawsons.co.uk responds nicely to a troll customer. Music shop, Dawsons, once sold a guitar amplifier to a man. The man wasn’t pleased with how his amp sounded and wrote a letter to Dawsons describing the item as a “direct mouthpiece for the ONSITE VS REMOTE IT SUPPORT: WHICH IS BEST FOR YOUR In the recent study by Research and Markets, global IT outsourcing market will grow by 5.84% in 2019. Onsite support is a team embedded in the company’s organizational structure. An expert in the presence of an engineer can give services full-time. They don’t rely on connectivity and management communication software. 5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECT Put all agreements in writing, and take minutes of the meeting every time one is held. This provides both parties a document to get back to should there be anything they want to double check or clarify. 5. Quality of Work. Outsourcing your IT support can result in a greaterquality of service.
QUICK GUIDE TO SETTING UP YOUR BUSINESS COMPUTER NETWORK Every company has its unique business needs and priorities, which define the kind of computer network security it demands to meet requirements and allow team members to exchange information. As Continue reading "Quick Guide to Setting Up Your Business ComputerNetwork"
TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of 7 CREATIVE WAYS TO MAKE YOUR CUSTOMERS FEEL SPECIAL Lesson: Help spread a positive life lesson that tugs at the heartstrings or, in this case, makes people think about how they feel about risk and taking a leap of faith. To rise above the noise in customer service, run of the mill niceties don’t quite cut it anymore. A bit of creativity can leave a positive impression that will get your business talked about, remembered, and re-tweeted to CUSTOMER SERVICE: THE PAST, PRESENT, AND FUTURE Customer Service: The Past, Present, and Future. Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to today, we find ourselves in an era that’s marked by the use of automation and other advanced tools in 8 FEATURES TO LOOK FOR IN A HELP DESK TICKETING SYSTEM An IT help desk ticketing system helps the IT service desk perform its functions efficiently such as serving as a point of contact between the service provider and the users. It helps a company manage processes, tasks, service requests, and issues for the benefit of its community of users. The term “ticket” is almost always synonymousto an
BPO SERVICE PROVIDER Service Delivery Manager, Service Desk Strategy & Design, IT Services, DHL. “transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customersatisfaction”.
ABOUT TRANSCOSMOS
About our company. transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. CAREERS - TRANSCOSMOS Careers. transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, Poland, Romania, and Medellin inColombia.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
10 ESSENTIAL IT SUPPORT AND SERVICE DESK TOOLS IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, incident logging, report building, feedback management and pretty much everything else you can think of.. Providing technical support to users who might not have any knowledge about IT can be an extremely 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECTSEE MORE ON TRANSCOSMOS.CO.UK JUST HOW IMPORTANT TECHNOLOGY IS TO CUSTOMER SERVICE IN 3. Technology helps accelerate customer loyalty. By now you should be aware that your primary goal in customer support is to generate loyalty. Focus on your current customers and find out what will motivate them to keep coming back to you. Technology can help you create loyalty programs, and once it’s set up properly, it allowsfor automation
TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of BPO SERVICE PROVIDER Service Delivery Manager, Service Desk Strategy & Design, IT Services, DHL. “transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customersatisfaction”.
ABOUT TRANSCOSMOS
About our company. transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. CAREERS - TRANSCOSMOS Careers. transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, Poland, Romania, and Medellin inColombia.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
10 ESSENTIAL IT SUPPORT AND SERVICE DESK TOOLS IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, incident logging, report building, feedback management and pretty much everything else you can think of.. Providing technical support to users who might not have any knowledge about IT can be an extremely 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECTSEE MORE ON TRANSCOSMOS.CO.UK JUST HOW IMPORTANT TECHNOLOGY IS TO CUSTOMER SERVICE IN 3. Technology helps accelerate customer loyalty. By now you should be aware that your primary goal in customer support is to generate loyalty. Focus on your current customers and find out what will motivate them to keep coming back to you. Technology can help you create loyalty programs, and once it’s set up properly, it allowsfor automation
TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of INDUSTRIES - TRANSCOSMOS Industries. transcosmos has extensive experience across many industries. Our highly customized teams bring each client a combination of deep industry, to offer our clients fresh perspectives and breakthrough business insights. Our mission is to help our clients set new standards of excellence in their industries. CONTACT US - TRANSCOSMOS JOB SEEKERS: If you are looking for a career at transcosmos, please go to the jobs page: Careers. transcosmos Information Systems Limited. Challenge House, Sherwood Dr, Bletchley, Milton Keynes MK3 6DP, UK. +44 1280 824331. info@transcosmos.co.uk. CUSTOMER SERVICE OUTSOURCING Check out some of the services we provide to our large portfolio of clients: Full scope of language support capabilities – 30+ languages and counting. Remote call centre and service desks – 24×7. Customer Service Outsourcing – multiple global locations. Customer experience improvement – data analytics. Product, software, technical support. 5 CLASSIC EXAMPLES OF GREAT CUSTOMER SERVICE ACROSS THE UK 1. Dawsons.co.uk responds nicely to a troll customer. Music shop, Dawsons, once sold a guitar amplifier to a man. The man wasn’t pleased with how his amp sounded and wrote a letter to Dawsons describing the item as a “direct mouthpiece for the ONSITE VS REMOTE IT SUPPORT: WHICH IS BEST FOR YOUR In the recent study by Research and Markets, global IT outsourcing market will grow by 5.84% in 2019. Onsite support is a team embedded in the company’s organizational structure. An expert in the presence of an engineer can give services full-time. They don’t rely on connectivity and management communication software. 5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECT Put all agreements in writing, and take minutes of the meeting every time one is held. This provides both parties a document to get back to should there be anything they want to double check or clarify. 5. Quality of Work. Outsourcing your IT support can result in a greaterquality of service.
QUICK GUIDE TO SETTING UP YOUR BUSINESS COMPUTER NETWORK Every company has its unique business needs and priorities, which define the kind of computer network security it demands to meet requirements and allow team members to exchange information. As Continue reading "Quick Guide to Setting Up Your Business ComputerNetwork"
7 CREATIVE WAYS TO MAKE YOUR CUSTOMERS FEEL SPECIAL Lesson: Help spread a positive life lesson that tugs at the heartstrings or, in this case, makes people think about how they feel about risk and taking a leap of faith. To rise above the noise in customer service, run of the mill niceties don’t quite cut it anymore. A bit of creativity can leave a positive impression that will get your business talked about, remembered, and re-tweeted to TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of 8 FEATURES TO LOOK FOR IN A HELP DESK TICKETING SYSTEM For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, there’s a ticket issued with details about what was done, who did what and when, and what elseneeds to
BPO SERVICE PROVIDER IT SUPPORT & IT SERVICE DESK Based on the ITIL framework, the backbone of transcosmos IT services is its service management office, which provides strict quality assurance, as well as highly disciplined reporting, process, and implementation service.ABOUT TRANSCOSMOS
About our company transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the Continue reading "About transcosmos" CAREERS - TRANSCOSMOS transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in 5 CLASSIC EXAMPLES OF GREAT CUSTOMER SERVICE ACROSS THE UK James Patterson. James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in theseterritories.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND One of the worst things that could happen to you is for your computer to suddenly stop working. You know something’s wrong, but figuring out the reason or coming up Continue reading "18 Best Websites to Learn Computer Troubleshooting and Tech Support" 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECTSEE MORE ON TRANSCOSMOS.CO.UK TRANSCOSMOS OPENS NEW OFFICE IN POLAND WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. TECHNICAL SUPPORT: EXPECTATION VS REALITY We all have expectations, but sometimes they are not at all sound. So, we have listed common customer expectations about technical support vis a vis the reality of each to provide a proper perspective aboutit.
BPO SERVICE PROVIDER IT SUPPORT & IT SERVICE DESK Based on the ITIL framework, the backbone of transcosmos IT services is its service management office, which provides strict quality assurance, as well as highly disciplined reporting, process, and implementation service.ABOUT TRANSCOSMOS
About our company transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the Continue reading "About transcosmos" CAREERS - TRANSCOSMOS transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in 5 CLASSIC EXAMPLES OF GREAT CUSTOMER SERVICE ACROSS THE UK James Patterson. James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in theseterritories.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND One of the worst things that could happen to you is for your computer to suddenly stop working. You know something’s wrong, but figuring out the reason or coming up Continue reading "18 Best Websites to Learn Computer Troubleshooting and Tech Support" 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECTSEE MORE ON TRANSCOSMOS.CO.UK TRANSCOSMOS OPENS NEW OFFICE IN POLAND WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. TECHNICAL SUPPORT: EXPECTATION VS REALITY We all have expectations, but sometimes they are not at all sound. So, we have listed common customer expectations about technical support vis a vis the reality of each to provide a proper perspective aboutit.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND One of the worst things that could happen to you is for your computer to suddenly stop working. You know something’s wrong, but figuring out the reason or coming up Continue reading "18 Best Websites to Learn Computer Troubleshooting and Tech Support" ONSITE VS REMOTE IT SUPPORT: WHICH IS BEST FOR YOUR In every business model, IT support services are vital as they do tasks that range from simple computer-related issues up to company-specific software. However, businesses are now faced with the dilemma whether to have an on-site IT support service or a remote one. In the recent study by Research and Markets, global IT outsourcing market will grow by 5.84% in 2019. 7 CREATIVE WAYS TO MAKE YOUR CUSTOMERS FEEL SPECIAL Lesson: Help spread a positive life lesson that tugs at the heartstrings or, in this case, makes people think about how they feel about risk and taking a leap of faith. To rise above the noise in customer service, run of the mill niceties don’t quite cut it anymore. A bit of creativity can leave a positive impression that will get your business talked about, remembered, and re-tweeted to 10 ESSENTIAL IT SUPPORT AND SERVICE DESK TOOLS IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, incident logging, report building, feedback management and pretty much everything else you can think of.. Providing technical support to users who might not have any knowledge about IT can be an extremely 5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECT Efficiency is at the heart of any successful business. IT Outsourcing provides businesses the leverage to focus on their core competencies instead of worrying about their IT infrastructure or data management, for instance. Through this, productivity is achieved while lowering overhead costs. There are many advantages to IT outsourcing apart from increased productivity and efficiency and cost HOW IT SECURITY AUDIT BENEFITS YOUR BUSINESS PROCESS James Patterson. James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in theseterritories.
JUST HOW IMPORTANT TECHNOLOGY IS TO CUSTOMER SERVICE IN James Patterson. James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in theseterritories.
10 THINGS THAT MATTER TO CUSTOMERS AND HOW THESE AFFECT In a customer-centric industry, your business should be able to identify and relate with customers’ wants and needs. Think of it as a ripple effect: when you make your customers happy, they will recommend your business, which then leads to improved company valueand growth.
8 FEATURES TO LOOK FOR IN A HELP DESK TICKETING SYSTEM For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, there’s a ticket issued with details about what was done, who did what and when, and what elseneeds to
TOP 23 MOST AMAZING CUSTOMER SERVICE STORIES EVER TOLD Rhiza Oyos. Rhiza is passionate about customer experience, customer relations management, and social media. She likes scouring the web for interesting stories about customer service and blogs them here attranscosmos.
BPO SERVICE PROVIDER Service Delivery Manager, Service Desk Strategy & Design, IT Services, DHL. “transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customersatisfaction”.
ABOUT TRANSCOSMOS
About our company. transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. CAREERS - TRANSCOSMOS Careers. transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, Poland, Romania, and Medellin inColombia.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
ONSITE VS REMOTE IT SUPPORT: WHICH IS BEST FOR YOUR In the recent study by Research and Markets, global IT outsourcing market will grow by 5.84% in 2019. Onsite support is a team embedded in the company’s organizational structure. An expert in the presence of an engineer can give services full-time. They don’t rely on connectivity and management communication software. 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will HOW TO DO IT RIGHT: GUIDE TO DELIVERING CUSTOMER SERVICE Let’s face it. Almost everyone has gone digital—from businesses, governments, and yes, your customers. Based on the Ericsson Mobility Report, there were 2.6 billion smartphone subscribers in 2015 around the Continue reading "How to Do It Right: TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of 10 THINGS THAT MATTER TO CUSTOMERS AND HOW THESE AFFECT 2. Effective customer service. This should be no secret, but effective customer service, from interaction, communication, and resolution, is always a top of the mind factor that customers look for in a business. Achieving an effective customer service is a long winding road and is best done with the first step: always care for your customers. 3. BPO SERVICE PROVIDER Service Delivery Manager, Service Desk Strategy & Design, IT Services, DHL. “transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customersatisfaction”.
ABOUT TRANSCOSMOS
About our company. transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. CAREERS - TRANSCOSMOS Careers. transcosmos provides world class Customer support, IT service desk and Infrastructure support services to some of the largest companies in the world. We have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, Poland, Romania, and Medellin inColombia.
18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
ONSITE VS REMOTE IT SUPPORT: WHICH IS BEST FOR YOUR In the recent study by Research and Markets, global IT outsourcing market will grow by 5.84% in 2019. Onsite support is a team embedded in the company’s organizational structure. An expert in the presence of an engineer can give services full-time. They don’t rely on connectivity and management communication software. 6 ESSENTIAL SKILLS THAT YOUR IT SERVICE DESK TEAM SHOULD Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. Continue reading "6 Essential Skills That Your IT Service DeskTeam Should Have"
10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will HOW TO DO IT RIGHT: GUIDE TO DELIVERING CUSTOMER SERVICE Let’s face it. Almost everyone has gone digital—from businesses, governments, and yes, your customers. Based on the Ericsson Mobility Report, there were 2.6 billion smartphone subscribers in 2015 around the Continue reading "How to Do It Right: TRANSCOSMOS OPENS NEW OFFICE IN POLAND transcosmos Opens New Office in Poland. WARSAW, Poland – transcosmos Information Systems announced its new office in Poland is ready to open in June 2017. Initially the call centre will provide more than 100 seats in the heart of Warsaw with a strong potential to grow. This provides new opportunities for transcosmos IS to expand its range of 10 THINGS THAT MATTER TO CUSTOMERS AND HOW THESE AFFECT 2. Effective customer service. This should be no secret, but effective customer service, from interaction, communication, and resolution, is always a top of the mind factor that customers look for in a business. Achieving an effective customer service is a long winding road and is best done with the first step: always care for your customers. 3. INDUSTRIES - TRANSCOSMOS Industries. transcosmos has extensive experience across many industries. Our highly customized teams bring each client a combination of deep industry, to offer our clients fresh perspectives and breakthrough business insights. Our mission is to help our clients set new standards of excellence in their industries. CUSTOMER SERVICE OUTSOURCING Check out some of the services we provide to our large portfolio of clients: Full scope of language support capabilities – 30+ languages and counting. Remote call centre and service desks – 24×7. Customer Service Outsourcing – multiple global locations. Customer experience improvement – data analytics. Product, software, technical support. ONSITE VS REMOTE IT SUPPORT: WHICH IS BEST FOR YOUR In the recent study by Research and Markets, global IT outsourcing market will grow by 5.84% in 2019. Onsite support is a team embedded in the company’s organizational structure. An expert in the presence of an engineer can give services full-time. They don’t rely on connectivity and management communication software. 18 BEST WEBSITES TO LEARN COMPUTER TROUBLESHOOTING AND 2. BrightHub.com. The site prides itself as an excellent source of information, advice, and tutorials on computer software and hardware, troubleshooting, and security, to name a few. It has a searchable database of articles that is updated monthly by its stable of regularcontributors. 3.
5 CLASSIC EXAMPLES OF GREAT CUSTOMER SERVICE ACROSS THE UK 1. Dawsons.co.uk responds nicely to a troll customer. Music shop, Dawsons, once sold a guitar amplifier to a man. The man wasn’t pleased with how his amp sounded and wrote a letter to Dawsons describing the item as a “direct mouthpiece for the 10 POWERFUL QUOTES FROM INDUSTRY LEADERS THAT WILL INSPIRE Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people. Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will 5 THINGS TO CONSIDER WHEN OUTSOURCING YOUR IT SUPPORT PROJECT Put all agreements in writing, and take minutes of the meeting every time one is held. This provides both parties a document to get back to should there be anything they want to double check or clarify. 5. Quality of Work. Outsourcing your IT support can result in a greaterquality of service.
7 CREATIVE WAYS TO MAKE YOUR CUSTOMERS FEEL SPECIAL Lesson: Help spread a positive life lesson that tugs at the heartstrings or, in this case, makes people think about how they feel about risk and taking a leap of faith. To rise above the noise in customer service, run of the mill niceties don’t quite cut it anymore. A bit of creativity can leave a positive impression that will get your business talked about, remembered, and re-tweeted to JUST HOW IMPORTANT TECHNOLOGY IS TO CUSTOMER SERVICE IN 3. Technology helps accelerate customer loyalty. By now you should be aware that your primary goal in customer support is to generate loyalty. Focus on your current customers and find out what will motivate them to keep coming back to you. Technology can help you create loyalty programs, and once it’s set up properly, it allowsfor automation
TECHNICAL SUPPORT: EXPECTATION VS REALITY Expectation: Technical support is general and any technical support agent can answer your tech concerns. Reality: Companies set up their technical department into a multi-tiered technical support. Technical issues are addressed by certain technicians according to the level ofcomplexity.
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transcosmos named no. 1 BPO in Japan _Read more._
transcosmos Opens New Office in Poland _Read more._
TOGETHER, WE CAN DO MORE. We offer solutions designed to help you grow your business faster andmore efficiently.
IT SUPPORT & IT SERVICE DESK Based on the ITIL framework, the backbone of transcosmos IT services is its service management office, which provides strict quality assurance, as well as highly disciplined reporting, process, and implementation service.CUSTOMER SUPPORT
Providing you with highly skilled and professional, omni-channel customer service centres that support your products and services for your clients interactions.E-COMMERCE SUPPORT
Businesses have widely used e-commerce platforms and solutions or e-commerce as a buy and sell platform for their goods and services, or for transmitting their funds or other relevant data. All these services take place over an electronic network - the internet, inparticular.
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WHAT OUR CLIENTS SAY ABOUT US “The transcosmos team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements” Service Delivery Manager, Service Desk Strategy & Design, ITServices, DHL
“transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customer satisfaction” VP Global Customer Care, Oracle “James and the entire transcosmos team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term benefit of both organizations. They are not afraid of hard work and taking a “leap of faith”. Importantly they know how to have fun whilst delivering a first class professional service. The perfect partner!” Global Solutions Director, ISS Asia PacificCase Studies
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Read the latest post from our Blog 4+1 FUNDAMENTAL STEPS TO THE SUCCESSFUL CUSTOMER JOURNEY MAPPING Intro In our technology-driven world, where the market is highly competitive in segments and customers’ expectations are evolving instantly, personalized, and seamless customer experience is more important than ever. According … Continue reading “4+1 Fundamental Steps to The Successful CustomerJourney Mapping”
TOP BUSINESS CHALLENGES COMPANIES FACED IN 2020 Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a … Continue reading “Top Business Challenges Companies Faced in 2020” 5 KEY BENEFITS OF CORPORATE KNOWLEDGE BASE SYSTEMS Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they … Continue reading “5 Key Benefits of Corporate Knowledge BaseSystems”
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