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exceptional CX
DIGITAL | TTEC
At TTEC, we help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Transform your business → Learn more→. 35+ Years Contact center. technology.experience 42
ABOUT US | CUSTOMER EXPERIENCE COMPANY The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate onHUMANIFY@HOME
Success begins at home. Yes, there is a way to increase operational efficiencies in a contact center while keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with theflexibility and
SERVICE DESK: SECURE CHAT Enter the answer to the question you hear. Click or touch the T-Shirt. Validating Processing Response Already logged into your workstation and need to change your Windows password (also used for Active Directory and Single Sign On)? If so, then you can save time byclicking CTRL +
ROGENSI IS NOW A PART OF TTEC In 2014, TTEC announced the majority acquisition of rogenSi, a leading international sales and leadership training and consulting firm. TTEC continues to deliver rogenSi’s mission to inspire exceptional performance in individuals, teams, and organizations through leadership alignment, capability development and mindset.TTEC - US
At TTEC your Safety is our #1 priority and we are doing what needs to be done to be prepared as it relates to COVID-19. In the meantime, we wanted to provide some educational tools and resources for you and your family where you can learn more about COVID-19, how to cope in times of uncertainty and more. WORKFORCE OPTIMIZATION Workforce Optimization 20.0 Log In TTEC WFO LAUNCH PAGE ttec WFO Launch Page. Welcome to Workforce Optimization. Workforce Optimization (WFO) is Aspect’s web-based application that allows employees to manage their schedule and request changes online. WFO features allow automatically evaluate employee requests against Company policies and business needs. In a matter if seconds, WFO willapprove
CANADA | TTECCANADA LOCATIONSLEADERSHIP Welcome to TTEC Canada Solutions. For nearly 15 years, we have been an industry leader in the Canadian market. By applying. our suite of customer care, sales and loyalty program, and back-office solutions, we. have helped our regional clients strengthen their relationships with their customers, and. achieve long-term business growth. WORLDWIDE DIGITAL LEADER IN CX TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery ofexceptional CX
DIGITAL | TTEC
At TTEC, we help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Transform your business → Learn more→. 35+ Years Contact center. technology.experience 42
ABOUT US | CUSTOMER EXPERIENCE COMPANY The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate onHUMANIFY@HOME
Success begins at home. Yes, there is a way to increase operational efficiencies in a contact center while keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with theflexibility and
SERVICE DESK: SECURE CHAT Enter the answer to the question you hear. Click or touch the T-Shirt. Validating Processing Response Already logged into your workstation and need to change your Windows password (also used for Active Directory and Single Sign On)? If so, then you can save time byclicking CTRL +
ROGENSI IS NOW A PART OF TTEC In 2014, TTEC announced the majority acquisition of rogenSi, a leading international sales and leadership training and consulting firm. TTEC continues to deliver rogenSi’s mission to inspire exceptional performance in individuals, teams, and organizations through leadership alignment, capability development and mindset.TTEC - US
At TTEC your Safety is our #1 priority and we are doing what needs to be done to be prepared as it relates to COVID-19. In the meantime, we wanted to provide some educational tools and resources for you and your family where you can learn more about COVID-19, how to cope in times of uncertainty and more. WORKFORCE OPTIMIZATION Workforce Optimization 20.0 Log In TTEC WFO LAUNCH PAGE ttec WFO Launch Page. Welcome to Workforce Optimization. Workforce Optimization (WFO) is Aspect’s web-based application that allows employees to manage their schedule and request changes online. WFO features allow automatically evaluate employee requests against Company policies and business needs. In a matter if seconds, WFO willapprove
DIGITAL | TTEC
At TTEC, we help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Transform your business → Learn more→. 35+ Years Contact center. technology.experience 42
CANADA LOCATIONS
We operate out ofeight hubs in Canada. Our sites are headquartered in Montreal, and are located across Ontario, Quebec, New Brunswick, and PEI. Each of our sites is located in a proven labor market, and is easily accessible to our clients. Our regional centres support nine different languages, and have strong omnichannel capabilities. CONTACT CENTER SOFTWARE SOLUTIONS experience solution, powered by the reliability of the Cisco® platform. It is a highly-scalable, omnichannel cloud solution designed for agencies of. all sizes, allowing you to meet citizen demand, today and in the future. Our. secure cloud contact centers will help you create great citizen experiences.HUMANIFY@HOME
Success begins at home. Yes, there is a way to increase operational efficiencies in a contact center while keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with theflexibility and
GOVERNMENT SERVICES
Government Services. Reimagine your CX with rapid agent deployment and upgraded digital channels. With citizen expectations on the rise, it’s now more important than ever to provide an empathetic and effortless experience. Our FedRAMP authorized contact center solutions help federal, state and local governments design and deliver digital ROGENSI IS NOW A PART OF TTEC In 2014, TTEC announced the majority acquisition of rogenSi, a leading international sales and leadership training and consulting firm. TTEC continues to deliver rogenSi’s mission to inspire exceptional performance in individuals, teams, and organizations through leadership alignment, capability development and mindset.HUMANIFY PORTAL
Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platformfor
SERVICE TO SALES: DRIVE REVENUE AND OFFSET COSTS Service to sales provides an operational model to drive revenue and offset costs in engagement centers without hurting customer experience. Support associates engage in millions of interactions every day and have the opportunity to provide added value to customers through product offers and recommendations.EMEA | TTEC EMEA
Our Humanify @ Home Platform is an intelligent blend of automation, training, geo-strategy, and highly-skilled talent crucial for brands to stay relevant. Learn more. Welcome to TTEC Europe, Middle East & Africa. Our digital consulting, omnichannel technology, WHAT IS GAMIFICATION? What is Gamification? Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself. Progressive contact centers apply Gamification layers to their websites, online communities, and enterprise CANADA | TTECCANADA LOCATIONSLEADERSHIP Welcome to TTEC Canada Solutions. For nearly 15 years, we have been an industry leader in the Canadian market. By applying. our suite of customer care, sales and loyalty program, and back-office solutions, we. have helped our regional clients strengthen their relationships with their customers, and. achieve long-term business growth. WORLDWIDE DIGITAL LEADER IN CX TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery ofexceptional CX
DIGITAL | TTEC
At TTEC, we help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Transform your business → Learn more→. 35+ Years Contact center. technology.experience 42
ABOUT US | CUSTOMER EXPERIENCE COMPANY The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate onGOVERNMENT SERVICES
Government Services. Reimagine your CX with rapid agent deployment and upgraded digital channels. With citizen expectations on the rise, it’s now more important than ever to provide an empathetic and effortless experience. Our FedRAMP authorized contact center solutions help federal, state and local governments design and deliver digital SERVICE DESK: SECURE CHAT Enter the answer to the question you hear. Click or touch the T-Shirt. Validating Processing Response Already logged into your workstation and need to change your Windows password (also used for Active Directory and Single Sign On)? If so, then you can save time byclicking CTRL +
CANADA | TTECCANADA LOCATIONSLEADERSHIP Welcome to TTEC Canada Solutions. For nearly 15 years, we have been an industry leader in the Canadian market. By applying. our suite of customer care, sales and loyalty program, and back-office solutions, we. have helped our regional clients strengthen their relationships with their customers, and. achieve long-term business growth. WORLDWIDE DIGITAL LEADER IN CX TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery ofexceptional CX
DIGITAL | TTEC
At TTEC, we help clients design, build and operate digital experiences in a class of their own. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Transform your business → Learn more→. 35+ Years Contact center. technology.experience 42
ABOUT US | CUSTOMER EXPERIENCE COMPANY The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate onGOVERNMENT SERVICES
Government Services. Reimagine your CX with rapid agent deployment and upgraded digital channels. With citizen expectations on the rise, it’s now more important than ever to provide an empathetic and effortless experience. Our FedRAMP authorized contact center solutions help federal, state and local governments design and deliver digital SERVICE DESK: SECURE CHAT Enter the answer to the question you hear. Click or touch the T-Shirt. Validating Processing Response Already logged into your workstation and need to change your Windows password (also used for Active Directory and Single Sign On)? If so, then you can save time byclicking CTRL +
ROGENSI IS NOW A PART OF TTEC In 2014, TTEC announced the majority acquisition of rogenSi, a leading international sales and leadership training and consulting firm. TTEC continues to deliver rogenSi’s mission to inspire exceptional performance in individuals, teams, and organizations through leadership alignment, capability development and mindset.HUMANIFY@HOME
Success begins at home. Yes, there is a way to increase operational efficiencies in a contact center while keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with theflexibility and
SERVICE TO SALES: DRIVE REVENUE AND OFFSET COSTS Service to sales provides an operational model to drive revenue and offset costs in engagement centers without hurting customer experience. Support associates engage in millions of interactions every day and have the opportunity to provide added value to customers through product offers and recommendations.EMEA | TTEC EMEA
Our Humanify @ Home Platform is an intelligent blend of automation, training, geo-strategy, and highly-skilled talent crucial for brands to stay relevant. Learn more. Welcome to TTEC Europe, Middle East & Africa. Our digital consulting, omnichannel technology, WHAT IS A GLOBAL IN-HOUSE CENTER (GIC)? What is a Global In-house Center (GIC)? Global In-house Centers are service delivery operations typically in in low-cost geographies, which are owned and operated by the same company receiving the services (i.e., not third-party outsourcing) WHAT IS GAMIFICATION? What is Gamification? Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself. Progressive contact centers apply Gamification layers to their websites, online communities, and enterpriseINDIA | TTEC APAC
Our technology hub, located in the city of Hyderabad, Telangana, houses. TTEC Digital which provides strategic consulting services and cloud-based. technology platforms to design and build innovative customer experiences, all. powered by analytics and insights. Throughbest-in
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Exceptional customer experiences start here. Don't wish for happy customers. Make them. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Everything you need to reimagine your CX and make your customers smile. Explore the power of CXaaS >>CX
Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.* Services
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* Your industry has its own set of challenges. Our industry specific CX solutions can help.* Automotive
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Delight customers and improve operational KPIs at the lowest overall cost to serve. Sound too good to be true? See the results we've delivered for clients just like you across hypergrowth, mid-size, enterprise, and government. View client stories>>
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CUSTOMER OBSESSED. DIGITALLY EMPOWERED. OUTCOME FOCUSED. True customer loyalty can't be bought – but it can be built through strategic CX transformation. It takes a combination of talent, technology, and services, and it delivers lasting results. We start with the customer and work from the outside in to gain a complete understanding of customer intent, needs, and expectations. Then we bring together an end-to-end digital solution to help companies delight their customers every time. Stronger loyalty, faster resolution, and increased revenue—all made possible by the intersection of human empathy and CX technology.END-TO-END SOLUTION
SERVE BOTH SIDES OF YOUR EXPERIENCE EQUATION Straightforward, effortless, blissfully convenient—amazing experiences make people happy. And customers aren’t the only people we're talking about. Because, when technology empowers customers and the employees who serve them, both sides can work together‑better. TTEC’s end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Get the agile tools to transform your total experience—one stage at a time. Get to know CXaaS Learn More →CXaaS
DRIVES OUTCOMES
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Increase customer satisfaction, grow revenue, and reduce costs all at the same time. Yes. It is possible. You just need to reframe how youthink about it.
Forward-thinking companies view customer experience transformation as an investment in the future of their business. And, when that experience makes customers and employees happy, it’s an investment that sustains itself. So, look ahead. We’ll meet you where you are now and teach you about outcomes you didn’t even know you couldachieve.
See the impact we deliver Learn More → Investigate Renovate Elevate Transcend CUSTOMIZED FOR EVERY INDUSTRY GET AHEAD IN YOUR INDUSTRYWITH COMPETITIVE CX
Whether you're working to comply with new regulations, fending off digital disruptors, or adjusting to shifting customer needs, every industry comes with its challenges—and CX is not a one-size-fits-allsolution.
We get it. And, in decades of service to clients across industries, we’ve learned all the little twists, turns, and roadblocks to find a way through. See how our industry-specific solutions can help you stay competitive and get ahead.AUTOMOTIVE
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CUSTOMER ENGAGEMENT SOLUTIONS INTELLIGENT AUTOMATION SOLUTIONS CONTACT CENTER TECHNOLOGY SOLUTIONSANALYTICS SOLUTIONS
CONNECTIVITY SOLUTIONS YOU WANT TO MODERNIZE YOUR TECH STACK BUT YOU DON’T KNOW WHERE TO START. LET US HELP. You don't need to rip and replace to get your CX technology stack humming. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in the future. YOU CAN'T CONTROL THE CUSTOMER JOURNEY. WITH THE RIGHT TECH, YOU CAN CONTROL THE TOUCHPOINTS. Consumers choose where, when and how they interact with you. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. CUSTOMER ENGAGEMENT SOLUTIONS INTERACT EFFORTLESSLY. Text, voice, conversational messaging, video – your customers are switching channels but they expect you to interact with the seamlessly where ever they are. We make it easy. INTELLIGENT AUTOMATION SOLUTIONS AUTOMATE INTELLIGENTLY. There is nothing worse than a dumb bot. They frustrate consumers and can hurt your brand. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. And that is a smart move. CONTACT CENTER TECHNOLOGY SOLUTIONSSCALE WITH AGILITY.
What if we told you that you could deliver personalized customer experiences across every channel at scale? Now you can with modern cloud-based technologies that quickly respond to changes in demand and customer preferences.ANALYTICS SOLUTIONS
UNDERSTAND AND OPTIMIZE. There are three types of analytics. One that tells you what happened in the past. One that tells you what is happening in the present. And, one that helps you predict what will happen in the future. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. CONNECTIVITY SOLUTIONS INTEGRATE AND CONNECT. Disconnected systems create disconnected customer experiences. And disconnected customer experiences create unhappy customers. We help you connect your front end to your back end so all of your operationsflow seamlessly.
View our complete CX tech stack Learn More → RESOURCES TO HELP YOU LEARN STAY SMART AND KEEP MOVING FORWARD Whether you’re rolling out a new strategy, stress-testing a new service channel, or planning for a seasonal rush, customer experience is something you do. Constantly. So, wherever you are on your transformation journey, our library of case studies, expert perspectives, trend reports, and interactive tools can help you take your next step with confidence. Try our search tool to find exactly what you’re looking for. Dig in Learn More →*
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Whether you’re rolling out a new strategy, testing a new service channel, or just trying to optimize existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the _Customer Strategist Journal_.
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New Benchmarks For Customer Contact Performance Top Customer Service AI and Automation Trends for 2021 Optimize your customer experience with the right partner*
TTEC’s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Department of Defense Projects A Rise in Branchless Banking Exposed CX Weaknesses The Keys to Sales Acceleration? Data and Knowing How to Use It*
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Whether you’re rolling out a new strategy, testing a new service channel, or just trying to optimize existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the _Customer Strategist Journal_.
*
New Benchmarks For Customer Contact Performance Top Customer Service AI and Automation Trends for 2021 Optimize your customer experience with the right partner*
TTEC’s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Department of Defense Projects A Rise in Branchless Banking Exposed CX Weaknesses The Keys to Sales Acceleration? Data and Knowing How to Use It*
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DECADES OF EXPERIENCETHE POWER OF BIG.
THE AGILITY OF SMALL. For almost 40 years, our business has been helping companies make their customers happy. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. Our global footprint provides the benefits and reach of massive scale. At the same time, our laser focus on micro-interactions allows us to fine-tune interactions, so every experience your customer has with your brand feels as special asthey are.
6
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Languages
+67
Client NPS
58K+
Employees
Globally
We serve many of the world’s most customer-centric brands, and we’d be honored to serve you, too. Get to know us Learn More → READY TO ACCELERATE YOUR COMPANY'S CX TRANSFORMATION?Let's Get Started
SIGN UP FOR OUR ENEWSLETTER Learn about contact center best practices, industry trends, and innovative approaches to keep your customers happy. 9197 South Peoria Street Englewood, CO, U.S.A80112-5833
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