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RESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
INTELLIGENCE & AUTOMATION Automatic Ticket Management. Minimize your agents’ after-call-work (ACW) with UJET’s automatic ticket management capabilities. UJET takes on the task of creating, searching, and updating CRM records so Agents can move on to supporting the next customer, SLA targets can be met, and you have a clear audit trail of the customer journey. INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
ENTERPRISE CONTACT CENTER IVR (INTERACTIVE VOICE RESPONSE Customers Want Voice for Urgentand High-priority Issues. Digitally transform your voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platformand CRM
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster WHAT IS AGENT EFFORT SCORE? Agent Effort Score is a way to track how easy it is for your team to support customers. Much like Customer Effort Score, Agent Effort Score gives insights into how easy it is for your team to get their jobs done. You can use this metric to find places where improvements can be made and make changes to internal processes or tools to help your UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for aRESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
INTELLIGENCE & AUTOMATION Automatic Ticket Management. Minimize your agents’ after-call-work (ACW) with UJET’s automatic ticket management capabilities. UJET takes on the task of creating, searching, and updating CRM records so Agents can move on to supporting the next customer, SLA targets can be met, and you have a clear audit trail of the customer journey. INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
ENTERPRISE CONTACT CENTER IVR (INTERACTIVE VOICE RESPONSE Customers Want Voice for Urgentand High-priority Issues. Digitally transform your voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platformand CRM
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster WHAT IS AGENT EFFORT SCORE? Agent Effort Score is a way to track how easy it is for your team to support customers. Much like Customer Effort Score, Agent Effort Score gives insights into how easy it is for your team to get their jobs done. You can use this metric to find places where improvements can be made and make changes to internal processes or tools to help your AN OVERVIEW OF OUR CONTACT CENTER PLATFORM & FEATURES UJET’s CCaaS 3.0 represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape. “UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and inrecord
ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. INTELLIGENCE & AUTOMATION First generation AI and chatbot support solutions can feel robotic and lack personalization. UJET’s Virtual Agent supports intelligent conversational AI for a more natural human-like conversation across voice and messaging channels. Context and sentiment are analyzed in real-time for a more personalized experience while efficiently resolving customer issues and relayed when escalating to CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise software UJET NAMED ENTERPRISE LEADER IN CONTACT CENTER OPERATIONS A Unified Customer Journey AcrossAll Channels & Modes. The limitations of traditional CCaaS technology combined with a change in how consumers engage has left the customer journey more fragmented than ever. With the rise of the smartphone and the growing number of digital touchpoints, “cloud native omnichannel” is no longerenough.
UJET UNVEILS NEXT-GENERATION VIRTUAL AGENT FOR LESS Conversational AI Provides Enterprises with Intelligent Automation for Better Customer Experience and ROI. SAN FRANCISCO, CA – October 13, 2020 – UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced the general availability of its Virtual Agent, a new solution powered by artificial intelligence (AI) and UJET’s highly sophisticated CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance. CONTACT CENTER MANAGEMENT EXAMPLES & CASE STUDIES Dia & Co. Clothing Curator Dia&Co Delivers Tailor-Made Multi-Channel Customer Service Experiences with UJET. In a short period of time, we’ve been able to create a shopper experience that is both unique and personal. UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and in record time. INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise softwareRESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
INTELLIGENCE & AUTOMATION Automatic Ticket Management. Minimize your agents’ after-call-work (ACW) with UJET’s automatic ticket management capabilities. UJET takes on the task of creating, searching, and updating CRM records so Agents can move on to supporting the next customer, SLA targets can be met, and you have a clear audit trail of the customer journey. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise softwareRESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
INTELLIGENCE & AUTOMATION Automatic Ticket Management. Minimize your agents’ after-call-work (ACW) with UJET’s automatic ticket management capabilities. UJET takes on the task of creating, searching, and updating CRM records so Agents can move on to supporting the next customer, SLA targets can be met, and you have a clear audit trail of the customer journey. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance. DIGITAL & VOICE CHANNELS Enable your customers with SMS messaging – one of the fastest growing contact center channels. Stop channel switching, and start channel blending by using Voice + SMS together for more modern and natural conversations that combine the best of these two popular channels. Make hold time productive by gathering contextual data usingUJET’s
PRESS ROOM | UJET CLOUD CONTACT CENTER UJET Powers the World’s Largest Cloud Contact Center, with Over 22,000 Agents, for One of North America’s Largest E-Commerce Companies. Read More. Press Release. April 21, 2020. UJET NAMED ENTERPRISE LEADER IN CONTACT CENTER OPERATIONS A Unified Customer Journey AcrossAll Channels & Modes. The limitations of traditional CCaaS technology combined with a change in how consumers engage has left the customer journey more fragmented than ever. With the rise of the smartphone and the growing number of digital touchpoints, “cloud native omnichannel” is no longerenough.
VIRTUAL AGENT
Virtual Agent Transforms theCustomer Experience. Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry. Schedule a Demo. PURPOSE-BUILT FOR THE CRM All customer data and PII is stored natively in the CRM or your private data repository, eliminating data silos and reducing the effort and complexity associated with global data compliance management. And with a unified customer record, you can deliver a more seamless, personalized, and effortless experience for both the agentand your customer.
ENTERPRISE CONTACT CENTER IVR (INTERACTIVE VOICE RESPONSE Customers Want Voice for Urgentand High-priority Issues. Digitally transform your voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platformand CRM
INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
SUCCESSKPI | UJET
SuccessKPI. SuccessKPI provides four powerful modules to compliment Ujet in one platform. SuccessKPI offers a full BI layer to produce custom dashboards and reports, speech & text analytics in 31 languages using NLU and sentiment, a robust Quality Management solution and Playbooks which automate actions based on interaction outcomes. UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise softwareRESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance.VIRTUAL AGENT
Virtual Agent Transforms theCustomer Experience. Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry. Schedule a Demo. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise softwareRESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance.VIRTUAL AGENT
Virtual Agent Transforms theCustomer Experience. Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry. Schedule a Demo. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance. DIGITAL & VOICE CHANNELS Enable your customers with SMS messaging – one of the fastest growing contact center channels. Stop channel switching, and start channel blending by using Voice + SMS together for more modern and natural conversations that combine the best of these two popular channels. Make hold time productive by gathering contextual data usingUJET’s
PRESS ROOM | UJET CLOUD CONTACT CENTER UJET Powers the World’s Largest Cloud Contact Center, with Over 22,000 Agents, for One of North America’s Largest E-Commerce Companies. Read More. Press Release. April 21, 2020. UJET NAMED ENTERPRISE LEADER IN CONTACT CENTER OPERATIONS A Unified Customer Journey AcrossAll Channels & Modes. The limitations of traditional CCaaS technology combined with a change in how consumers engage has left the customer journey more fragmented than ever. With the rise of the smartphone and the growing number of digital touchpoints, “cloud native omnichannel” is no longerenough.
VIRTUAL AGENT
Virtual Agent Transforms theCustomer Experience. Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry. Schedule a Demo. PURPOSE-BUILT FOR THE CRM All customer data and PII is stored natively in the CRM or your private data repository, eliminating data silos and reducing the effort and complexity associated with global data compliance management. And with a unified customer record, you can deliver a more seamless, personalized, and effortless experience for both the agentand your customer.
ENTERPRISE CONTACT CENTER IVR (INTERACTIVE VOICE RESPONSE Customers Want Voice for Urgentand High-priority Issues. Digitally transform your voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platformand CRM
INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
SUCCESSKPI | UJET
SuccessKPI. SuccessKPI provides four powerful modules to compliment Ujet in one platform. SuccessKPI offers a full BI layer to produce custom dashboards and reports, speech & text analytics in 31 languages using NLU and sentiment, a robust Quality Management solution and Playbooks which automate actions based on interaction outcomes. UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. WHAT IS AGENT EFFORT SCORE? Agent Effort Score is a way to track how easy it is for your team to support customers. Much like Customer Effort Score, Agent Effort Score gives insights into how easy it is for your team to get their jobs done. You can use this metric to find places where improvements can be made and make changes to internal processes or tools to help your UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. WHAT IS AGENT EFFORT SCORE? Agent Effort Score is a way to track how easy it is for your team to support customers. Much like Customer Effort Score, Agent Effort Score gives insights into how easy it is for your team to get their jobs done. You can use this metric to find places where improvements can be made and make changes to internal processes or tools to help your AN OVERVIEW OF OUR CONTACT CENTER PLATFORM & FEATURES UJET’s CCaaS 3.0 represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape. “UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and inrecord
RESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
INTELLIGENCE & AUTOMATION First generation AI and chatbot support solutions can feel robotic and lack personalization. UJET’s Virtual Agent supports intelligent conversational AI for a more natural human-like conversation across voice and messaging channels. Context and sentiment are analyzed in real-time for a more personalized experience while efficiently resolving customer issues and relayed when escalating toVIRTUAL AGENT
Virtual Agent Transforms theCustomer Experience. Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry. Schedule a Demo. SIX STEPS TO CONTACT CENTER DIGITAL TRANSFORMATION: A Solid strategy, planning, and leadership can make contact center digital transformations successful. ENTERPRISE CONTACT CENTER IVR (INTERACTIVE VOICE RESPONSE Customers Want Voice for Urgentand High-priority Issues. Digitally transform your voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platformand CRM
LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise software| UJET BLOG
UJET Blog. Contact Center / Customer Experience / Customer Service / UJET. G2 Winter Report: The Users Have Spoken. UJET is Ranked #1 in Satisfaction in Contact Center Operations Three Quarters in a Row! 2 min read | UJET Team. AI / Automated Agent / Contact Center / Customer Service. 7 Examples of What Businesses Can Achieve with Better CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. WHAT IS AGENT EFFORT SCORE? Agent Effort Score is a way to track how easy it is for your team to support customers. Much like Customer Effort Score, Agent Effort Score gives insights into how easy it is for your team to get their jobs done. You can use this metric to find places where improvements can be made and make changes to internal processes or tools to help your UNIFIED CX FOR THE SMARTPHONE ERA Unified CX for the Smartphone Era. Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a ABOUT US - CONTACT CENTER AS A SERVICE (CCAAS) - UJET Unified CX for the Smartphone Era. UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. CONTACT CENTER MANAGEMENT SOFTWARE PARTNERS UJET provides Master and sub-agents with in-depth training, sales structure, and compensation packages in order to see success and reap the rewards of a contact center solution born in the cloud and transforming support experience across the globe. Partnerships include access to UJET’s sales, marketing, and operations teams andresources.
A HISTORY OF VISUAL COMMUNICATION A History of Visual Communication. Communication has existed for millions of years. Animals have various forms of communication and scientists discovered cave paintings dating back more than 64,000 years ago. Communication can be verbal, visual and even physical, but all have the same purpose. It’s to convey a message. INTEGRATION WITH KUSTOMER CRM Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work fromanywhere.
INTEGRATION WITH SALESFORCE CRM AND SALES CLOUD Download the Salesforce CRM Integration Guide Now. Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors. Unify communication channels, like voice, messaging, and mobile in-app support, into a singlecloud-native, web
10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how ENTERPRISES MOVE TO CONTACT CENTER SOLUTIONS FROM UJET Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. By integrating all services in-app, Wag! has a better understanding of their customers, provides high-quality in-app support, and iterates faster 10 CHAT SUPPORT JOB RESPONSIBILITIES: ] UJET BLOG 10. Provides Concise Information. We know that people use chat because it’s fast and easy; being able to provide answers that are correct, direct, and concise are important chat support job responsibilities. Chat support agents only have a few lines to answer a question before it disappears in the chat window. WHAT IS AGENT EFFORT SCORE? Agent Effort Score is a way to track how easy it is for your team to support customers. Much like Customer Effort Score, Agent Effort Score gives insights into how easy it is for your team to get their jobs done. You can use this metric to find places where improvements can be made and make changes to internal processes or tools to help your AN OVERVIEW OF OUR CONTACT CENTER PLATFORM & FEATURES UJET’s CCaaS 3.0 represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape. “UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and inrecord
RESOURCES | UJET
UJET's Resource center for ultra-modern cloud contact center professionals. Download integration guides, e-books, white papers, andmore.
INTELLIGENCE & AUTOMATION First generation AI and chatbot support solutions can feel robotic and lack personalization. UJET’s Virtual Agent supports intelligent conversational AI for a more natural human-like conversation across voice and messaging channels. Context and sentiment are analyzed in real-time for a more personalized experience while efficiently resolving customer issues and relayed when escalating toVIRTUAL AGENT
Virtual Agent Transforms theCustomer Experience. Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry. Schedule a Demo. SIX STEPS TO CONTACT CENTER DIGITAL TRANSFORMATION: A Solid strategy, planning, and leadership can make contact center digital transformations successful. ENTERPRISE CONTACT CENTER IVR (INTERACTIVE VOICE RESPONSE Customers Want Voice for Urgentand High-priority Issues. Digitally transform your voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platformand CRM
LEADERSHIP - CONTACT CENTER PLATFORM SOLUTION - UJET Chief Revenue Officer. As Chief Revenue Officer, John Lynch leads all revenue-related activities, tasked with continuing the rapid adoption and growth of UJET’s ultra-modern cloud contact center platform to transform CX for the Smartphone era. He is a proven leader with more than 20 years of experience building and growing enterprise software| UJET BLOG
UJET Blog. Contact Center / Customer Experience / Customer Service / UJET. G2 Winter Report: The Users Have Spoken. UJET is Ranked #1 in Satisfaction in Contact Center Operations Three Quarters in a Row! 2 min read | UJET Team. AI / Automated Agent / Contact Center / Customer Service. 7 Examples of What Businesses Can Achieve with Better CONTACT CENTER CLOUD CAREERS Looking for contact center cloud jobs and careers? Join the UJET team to help us redefine customer communications for years to come. Benefits, competitive pay, and an excellent work-life balance. 10 COMMON CUSTOMER INTERACTIONS AND HOW TO HANDLE THEM The goal of this interaction is to educate the customer while also moving them closer to making a purchase. 2. A new customer calls in with lots of questions. New customers will need a lot of help to get started. This is an opportunity to help customers learn how* Why UJET
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UNIFIED CX FOR THE SMARTPHONE ERA Omnichannel is an outdated strategy in today’s smartphone era. Consumers are spending more time on their smartphone than ever before and expect frictionless experiences across your brand. Modernize your CX and empower your customers to authenticate, pay, and share media from their smartphone device for a more seamless and contextual customer experience.Learn More
THE WORLD'S FIRST AND ONLY CLOUD CONTACT CENTER PLATFORM FORSMARTPHONE ERA CX
UNIFY YOUR BRAND EXPERIENCE Offer customers the same experience across sales, marketing andsupport.
ELIMINATE CHANNEL SWITCHING No more pivoting between voice, digital, and self-service channels. INTELLIGENT EFFICIENCY Predictive, contextual routing and AI-powered conversational customerexperiences.
“In a short period of time, we’ve been able to create a shopper experience that is both unique and personal. UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and in record time.”Kevin H.
_Vice President of Engineering_Request a Demo
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