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CONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the CORONAVIRUS AND YOUR CONSUMER RIGHTS Your consumer rights may be affected by the spread of the virus due to the of cancellation of flights, holidays, and even events. Our advice is to take out travel insurance as soon as you book a holiday. Check the terms carefully to ensure it offers the protection you require.SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.SCAMS | UKECC
Scams | UKECC. There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. YouTube. UK European Consumer Centre.GOODS AND SERVICES
You are considered to be a consumer if you are a private individual purchasing goods or services for your own private use. Consumer laws use the term 'trader' frequently. This is the legal term used to describe a business. These laws do not usually offer the sameprotections
BANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
Section 75 – What’s Covered. Section 75 applies to most credit card agreements, store cards and some car finance agreements. Section 75 applies as long as the price of the goods/service is over £100 and between £30000, excluding fees like delivery charges etc. Section 75 applies when you have paid for the goods using your card directly to UKECC | UKECCCONSUMER TOPICSABOUTCUSTOMER FEEDBACKRESOURCESCORONAVIRUSGOODS AND SERVICES The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. ABOUT THE UK INTERNATIONAL CONSUMER CENTRE Who are we? We are the UK International Consumer Centre. We operate through the Chartered Trading Standards Institute and have links to Trading Standards departments in the UK and consumer organisations in various countries all over the world. We offer free and impartial advice and to UK consumers who have encountered problems with goods or services purchased from a business basedCONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the CORONAVIRUS AND YOUR CONSUMER RIGHTS Your consumer rights may be affected by the spread of the virus due to the of cancellation of flights, holidays, and even events. Our advice is to take out travel insurance as soon as you book a holiday. Check the terms carefully to ensure it offers the protection you require.SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.SCAMS | UKECC
Scams | UKECC. There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. YouTube. UK European Consumer Centre.GOODS AND SERVICES
You are considered to be a consumer if you are a private individual purchasing goods or services for your own private use. Consumer laws use the term 'trader' frequently. This is the legal term used to describe a business. These laws do not usually offer the sameprotections
BANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
Section 75 – What’s Covered. Section 75 applies to most credit card agreements, store cards and some car finance agreements. Section 75 applies as long as the price of the goods/service is over £100 and between £30000, excluding fees like delivery charges etc. Section 75 applies when you have paid for the goods using your card directly to CORONAVIRUS AND YOUR CONSUMER RIGHTS Your consumer rights may be affected by the spread of the virus due to the of cancellation of flights, holidays, and even events. Our advice is to take out travel insurance as soon as you book a holiday. Check the terms carefully to ensure it offers the protection you require.CONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.HOW WE CAN HELP
How we handle your enquiry: Free Advice We can provide free legal and practical advice if you contact us regarding a problem with a purchase if the following applies: You live in the UK You are a consumer (a private individual, rather than a business) You have an issue with a business outside of the UK If in doubt, contact us and we will let you know if we are able to help.GOODS AND SERVICES
You are considered to be a consumer if you are a private individual purchasing goods or services for your own private use. Consumer laws use the term 'trader' frequently. This is the legal term used to describe a business. These laws do not usually offer the sameprotections
CUSTOMER SERVICE POLICY On this page you will find our Customer Service Policy. If you have any questions regarding this policy, please do not hesitate to get in touch with us. Message from the Director The UK International Consumer Centreis an organisation committed to empowering consumers with the knowledge and confidence to enforce their consumer rights. We do this by providing advice and assistance in the event HOTELS AND VILLA RENTALS The booking sites provide people with the ability to browse multiple different hotels and villas and compare prices so that the best offers can be found in one easy search. They often facilitate payments by reserving and blocking funds from your card or by instructing the service provider to take the payment you’re your card direct. CONTRACTS FOR SERVICES The Consumer Rights Act 2015 provides consumers with a level of protection when making purchases from a business. When we pay for a service, we can expect that the work will be carried out to an acceptable standard. Here's how to determine if the service meets the requirements and what you can do about it if the service is not up tostandard.
PACKAGE TRAVEL
As of the 1st July 2018 the Package Travel Directive receives updates to bring it into the 21st Century. The Directive now covers combined travel arrangements as many consumers tailor holidays to their own requirements. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible ifAIRLINE INSOLVENCY
Airline Insolvency | UKECC. If your travel plans are disrupted due to your airline going out of business, you will find information on your rights here. Going on holiday is an exciting time but if your airline ceases to operate, you're not left with many options. If your airline ceases trading, your UKECC | UKECCCONSUMER TOPICSABOUTCUSTOMER FEEDBACKRESOURCESCORONAVIRUSGOODS AND SERVICES The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. ABOUT THE UK INTERNATIONAL CONSUMER CENTRE Who are we? We are the UK International Consumer Centre. We operate through the Chartered Trading Standards Institute and have links to Trading Standards departments in the UK and consumer organisations in various countries all over the world. We offer free and impartial advice and to UK consumers who have encountered problems with goods or services purchased from a business basedCONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the CORONAVIRUS AND YOUR CONSUMER RIGHTS Your consumer rights may be affected by the spread of the virus due to the of cancellation of flights, holidays, and even events. Our advice is to take out travel insurance as soon as you book a holiday. Check the terms carefully to ensure it offers the protection you require.SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.SCAMS | UKECC
Scams | UKECC. There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. YouTube. UK European Consumer Centre.GOODS AND SERVICES
You are considered to be a consumer if you are a private individual purchasing goods or services for your own private use. Consumer laws use the term 'trader' frequently. This is the legal term used to describe a business. These laws do not usually offer the sameprotections
BANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
Section 75 – What’s Covered. Section 75 applies to most credit card agreements, store cards and some car finance agreements. Section 75 applies as long as the price of the goods/service is over £100 and between £30000, excluding fees like delivery charges etc. Section 75 applies when you have paid for the goods using your card directly to UKECC | UKECCCONSUMER TOPICSABOUTCUSTOMER FEEDBACKRESOURCESCORONAVIRUSGOODS AND SERVICES The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. ABOUT THE UK INTERNATIONAL CONSUMER CENTRE Who are we? We are the UK International Consumer Centre. We operate through the Chartered Trading Standards Institute and have links to Trading Standards departments in the UK and consumer organisations in various countries all over the world. We offer free and impartial advice and to UK consumers who have encountered problems with goods or services purchased from a business basedCONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the CORONAVIRUS AND YOUR CONSUMER RIGHTS Your consumer rights may be affected by the spread of the virus due to the of cancellation of flights, holidays, and even events. Our advice is to take out travel insurance as soon as you book a holiday. Check the terms carefully to ensure it offers the protection you require.SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.SCAMS | UKECC
Scams | UKECC. There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. YouTube. UK European Consumer Centre.GOODS AND SERVICES
You are considered to be a consumer if you are a private individual purchasing goods or services for your own private use. Consumer laws use the term 'trader' frequently. This is the legal term used to describe a business. These laws do not usually offer the sameprotections
BANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
Section 75 – What’s Covered. Section 75 applies to most credit card agreements, store cards and some car finance agreements. Section 75 applies as long as the price of the goods/service is over £100 and between £30000, excluding fees like delivery charges etc. Section 75 applies when you have paid for the goods using your card directly to CORONAVIRUS AND YOUR CONSUMER RIGHTS Your consumer rights may be affected by the spread of the virus due to the of cancellation of flights, holidays, and even events. Our advice is to take out travel insurance as soon as you book a holiday. Check the terms carefully to ensure it offers the protection you require.CONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.HOW WE CAN HELP
How we handle your enquiry: Free Advice We can provide free legal and practical advice if you contact us regarding a problem with a purchase if the following applies: You live in the UK You are a consumer (a private individual, rather than a business) You have an issue with a business outside of the UK If in doubt, contact us and we will let you know if we are able to help.GOODS AND SERVICES
You are considered to be a consumer if you are a private individual purchasing goods or services for your own private use. Consumer laws use the term 'trader' frequently. This is the legal term used to describe a business. These laws do not usually offer the sameprotections
CUSTOMER SERVICE POLICY On this page you will find our Customer Service Policy. If you have any questions regarding this policy, please do not hesitate to get in touch with us. Message from the Director The UK International Consumer Centreis an organisation committed to empowering consumers with the knowledge and confidence to enforce their consumer rights. We do this by providing advice and assistance in the event HOTELS AND VILLA RENTALS The booking sites provide people with the ability to browse multiple different hotels and villas and compare prices so that the best offers can be found in one easy search. They often facilitate payments by reserving and blocking funds from your card or by instructing the service provider to take the payment you’re your card direct. CONTRACTS FOR SERVICES The Consumer Rights Act 2015 provides consumers with a level of protection when making purchases from a business. When we pay for a service, we can expect that the work will be carried out to an acceptable standard. Here's how to determine if the service meets the requirements and what you can do about it if the service is not up tostandard.
PACKAGE TRAVEL
As of the 1st July 2018 the Package Travel Directive receives updates to bring it into the 21st Century. The Directive now covers combined travel arrangements as many consumers tailor holidays to their own requirements. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible ifAIRLINE INSOLVENCY
Airline Insolvency | UKECC. If your travel plans are disrupted due to your airline going out of business, you will find information on your rights here. Going on holiday is an exciting time but if your airline ceases to operate, you're not left with many options. If your airline ceases trading, your UKECC | UKECCCONSUMER TOPICSABOUTCUSTOMER FEEDBACKRESOURCESCORONAVIRUSGOODS AND SERVICES The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country.. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involvedCONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and theCONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.SCAMS | UKECC
There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. How to Spot a Scam There are a number of signs to look outfor
SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.COMMON SCAMS
Below you will find a list and explanation of some of the common scams we know about. Hopefully this information may just stop you entering into something you don't want to.GOODS AND SERVICES
UK consumers can enjoy protection under various different laws when they buy goods, services and even digital content. The pages in this section will explain your rights inBANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
When you purchase goods or services with a credit card you are legally provided free protection on your purchases. Extra protection when paying with a credit card In a nutshell the law states that if you pay for something on a credit or store card, and the value is between 100 to £30000, the credit provider is equally liable if you have a problem with the goods or service. UKECC | UKECCCONSUMER TOPICSABOUTCUSTOMER FEEDBACKRESOURCESCORONAVIRUSGOODS AND SERVICES The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country.. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involvedCONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and theCONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.SCAMS | UKECC
There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. How to Spot a Scam There are a number of signs to look outfor
SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.COMMON SCAMS
Below you will find a list and explanation of some of the common scams we know about. Hopefully this information may just stop you entering into something you don't want to.GOODS AND SERVICES
UK consumers can enjoy protection under various different laws when they buy goods, services and even digital content. The pages in this section will explain your rights inBANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
When you purchase goods or services with a credit card you are legally provided free protection on your purchases. Extra protection when paying with a credit card In a nutshell the law states that if you pay for something on a credit or store card, and the value is between 100 to £30000, the credit provider is equally liable if you have a problem with the goods or service.CONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.RESOURCES | UKECC
We aim to equip consumers with the knowledge of their legal rights, where they have experienced issues with a business. We also provide tools and assistance to help consumers resolve their disputes with businesses. Useful Links Where we are not able to assist or where there may be another organisation best placed to advise we will provide contact details of the organisations.GOODS AND SERVICES
UK consumers can enjoy protection under various different laws when they buy goods, services and even digital content. The pages in this section will explain your rights inTRAVEL | UKECC
Consumers based in the UK are protected by a series of EU directives and regulations, covering a wide range of travel topics. These provide protection to passengers if something goes wrong but also detail the obligations of the operators.HOW WE CAN HELP
How we handle your enquiry: Free Advice We can provide free legal and practical advice if you contact us regarding a problem with a purchase if the following applies: You live in the UK You are a consumer (a private individual, rather than a business) You have an issue with a business outside of the UK If in doubt, contact us and we will let you know if we are able to help.BUYING GOODS
Background (The boring bit!) Directive 1999/44/EC on the sale of consumer goods and associated guarantees, commonly referred to as the Consumer Sales Directive, establishes a minimum level of protection for consumers purchasing goods across the EU.All countries in the European Union, plus Iceland and Norway are required to implement this into their domestic law. CONTRACTS FOR SERVICES The Consumer Rights Act 2015 provides consumers with a level of protection when making purchases from a business. When we pay for a service, we can expect that the work will be carried out to an acceptable standard. Here's how to determine if the service meets the requirements and what you can do about it if the service is not up tostandard.
PACKAGE TRAVEL
As of the 1st July 2018 the Package Travel Directive receives updates to bring it into the 21st Century. The Directive now covers combined travel arrangements as many consumers tailor holidays to their own requirements. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible if BUYING DIGITAL CONTENT The Consumer Rights Act 2015 introduces new, specific rights to consumers when purchasing digital content from a business, which didn't exist with previous laws. What is digital content according to the law? Digital content is data which is intended for use in digital form. For example, a gaming content, whether supplied on a disc or in a downloadable format.AIRLINE INSOLVENCY
If your travel plans are disrupted due to your airline going out of business, you will find information on your rights here. Going on holiday is an exciting time but if your airline ceases to operate, you're not left with many options. Skip to main content* Home
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The UK INTERNATIONAL CONSUMER CENTRE provides FREE ADVICE AND ASSISTANCE to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK CONSUMERS are empowered with the knowledge they need in order to RESOLVE PROBLEMS with a company. These partnerships enable us to get involved in some instances and make contact with the company on behalf of the consumer. This can be helpful in cases where you have been unable to reach an amicable solution If you have a problem with a company in another country and are unsure of what to do, GET IN TOUCH WITH US and we’ll advise you on your rights and the best course of action – all for free! OTHER SOURCES OF ADVICE__
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UK International Consumer Centre Email: eccnet-uk@ec.europa.eu Phone: 01268 88 66 90 - lines open mon-fri 10am-4pm Address: 1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH or fill in our contact formonline
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