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ONLINEDEVELOPER API
Improving CX With Voice Analytics “VoiceBase has been key to our digital transformation by providing rich custom voice analytics across every single department.. The Voice of the Customer should be the fabric of every enterprise and we realized that we had limited access to what our VoC really was until we started to leverage VoiceBase’s enterprise analytics solution.” CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase’s software categorizes audio information for easy data interpretation and application. Call center speech analytics also open doors to several benefits, including:PRICING - VOICEBASE
Learn which agent scripts are most successful at securing a sale.. Revenue intelligence can tell you what words and phrases are most likely to result in a sale. Use the gained insight to further coach and train your team, and watch the graphs go up and to the right.SPEECH ANALYTICS
Transcribe and analyze millions of calls with speech analytics to discover customer insights and improve contact center performance. Speech analytics involves gathering recorded audio files and analyzing the content of contact center calls to better measure and manage ENTERPRISE CALL CENTER SPEECH ANALYTICS VoiceBase Speech Analytics Software is built for contact centers and beyond, bringing crucial customer and market intelligence to the entire enterprise. Our solutions come with out of the box reports, which can be fully customized with the full implementation support from our speech analytics experts. SPEECH TO TEXT FOR CALL CENTERS VoiceBase provides call centers and businesses the power to index, analyze, and access the information in every call or conversation with speech-to-text technology. 5 BENEFITS OF BEING PCI COMPLIANT Companies such as Target, Wendy’s, Chipotle, GameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. It is important for customers to know that their data is being protected because AUTOMATE CALL CENTER AGENT SCORING WITH VOICE ANALYTICS The average call center agent handles 781 inbound calls per month (Via ICMI).The average call center has about 289 employees (via Cornell University), so that means most call centers process over 250,000 calls per month. That’s a lot of Quality Assurance checking (QA)! OVERVIEW OF PCI REDACTION TECHNOLOGY The Value of PCI Redaction Contact centers handle customer information daily, sometimes sensitive, payment card information (PCI), or personally identifiable information (PII). HOW TO REGULATE COMPLIANCE WITH SPEECH ANALYTICS Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request. AI-POWERED VOICE ANALYTICSPRODUCTSUSE CASESABOUTRESOURCESVOICEBASEONLINEDEVELOPER API
Improving CX With Voice Analytics “VoiceBase has been key to our digital transformation by providing rich custom voice analytics across every single department.. The Voice of the Customer should be the fabric of every enterprise and we realized that we had limited access to what our VoC really was until we started to leverage VoiceBase’s enterprise analytics solution.” CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase’s software categorizes audio information for easy data interpretation and application. Call center speech analytics also open doors to several benefits, including:PRICING - VOICEBASE
Learn which agent scripts are most successful at securing a sale.. Revenue intelligence can tell you what words and phrases are most likely to result in a sale. Use the gained insight to further coach and train your team, and watch the graphs go up and to the right.SPEECH ANALYTICS
Transcribe and analyze millions of calls with speech analytics to discover customer insights and improve contact center performance. Speech analytics involves gathering recorded audio files and analyzing the content of contact center calls to better measure and manage ENTERPRISE CALL CENTER SPEECH ANALYTICS VoiceBase Speech Analytics Software is built for contact centers and beyond, bringing crucial customer and market intelligence to the entire enterprise. Our solutions come with out of the box reports, which can be fully customized with the full implementation support from our speech analytics experts. SPEECH TO TEXT FOR CALL CENTERS VoiceBase provides call centers and businesses the power to index, analyze, and access the information in every call or conversation with speech-to-text technology. 5 BENEFITS OF BEING PCI COMPLIANT Companies such as Target, Wendy’s, Chipotle, GameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. It is important for customers to know that their data is being protected because AUTOMATE CALL CENTER AGENT SCORING WITH VOICE ANALYTICS The average call center agent handles 781 inbound calls per month (Via ICMI).The average call center has about 289 employees (via Cornell University), so that means most call centers process over 250,000 calls per month. That’s a lot of Quality Assurance checking (QA)! OVERVIEW OF PCI REDACTION TECHNOLOGY The Value of PCI Redaction Contact centers handle customer information daily, sometimes sensitive, payment card information (PCI), or personally identifiable information (PII). HOW TO REGULATE COMPLIANCE WITH SPEECH ANALYTICS Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request. CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase’s software categorizes audio information for easy data interpretation and application. Call center speech analytics also open doors to several benefits, including: VOICE ANALYTICS SOFTWARE SOLUTIONS VoiceBase Online is a fully hosted analytics software that provides optimized query schemas, data conversions and front-end visual analytics. Help lower operating costs, ensure agent compliance, improve customer experience and drive sales with this intuitive and affordable speech analytics software. WHAT IS VOICE OF THE CUSTOMER? Best Practices for Implementing Voice of the Customer Feedback. VoiceBase makes it fast and easy to collect and analyze VoC data. Through speech-to-text transcripts, keyword tagging, call categorization, customer behavior predictions, customer sentiment analysis and call trend statistics, you have a wealth of direct and indirect customer feedback. VOICE ANALYTICS FOR SALES OPTIMIZATION Automatically detect which calls don’t result in successful sales, and then drill into those and analyze call drivers, keywords, and topics to improve and optimize your entire sales process.ABOUT - VOICEBASE
Jay joined VoiceBase in January 2011. Jay is a results-driven sales, marketing and business development executive, and has been in the communications industry for over 20 + years. 5 REASONS TO COMBINE DATA VISUALIZATION AND SPEECH ANALYTICS Voice Analytics for the Data-Driven Enterprise. Many departments either drive calls, answer calls or make calls- and all of those departments deserve data on how those calls are going, what is working, not working and what they can do better. AVANTIVE SOLUTIONS VOICEBASE PARTNERSHIP Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue. VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact center business, to help their clients automatically identify overall agent performance to increase the effectiveness ofGENESYS - VOICEBASE
The Genesys™ PureCloud™ contact center platform is the first cloud customer engagement solution purpose-built for the future. It was designed from the ground up to address the spectrum of legacy and emerging digital paradigms. SPEECH ANALYTICS AND THE CLOUD: CUSTOMER EXPERIENCE AND ROI The Ideal Investment. It wasn’t long ago that businesses were forced to manually score all sales and customer service calls to unearth valuable keywords and sentiment data. This was a very inefficient process—converting speech-to-text and identifying keywords and phrases was incredibly time-consuming, and often only a small percentage of calls would be screened. HOW TO REGULATE COMPLIANCE WITH SPEECH ANALYTICS Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request. AI-POWERED VOICE ANALYTICSPRODUCTSUSE CASESABOUTRESOURCESVOICEBASEONLINEDEVELOPER API
Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. “VoiceBase has been key to our digital transformation by providing richPRICING - VOICEBASE
Learn which agent scripts are most successful at securing a sale.. Revenue intelligence can tell you what words and phrases are most likely to result in a sale. Use the gained insight to further coach and train your team, and watch the graphs go up and to the right. CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase is a leading contact center software developer committed to providing businesses with the products they need to gather actionable data and drive sales. When you integrate our call center speech analytics into your workflow, your business can see incredible benefits that will give you an edge over your competitors.VOICEBASE ONLINE
VoiceBase Online provides contact centers a fully-hosted application for optimizing operations and extracting customer interaction analytics. QA All Agent Activity. Analyze 100% of your agent-customer conversations. Easy integrations for Genesys Pure Cloud, AmazonConnect, and S3
SPEECH ANALYTICS
Speech analytics is the use of automatic speech recognition software (ASR) and AI to analyze and understand a spoken conversation. Modern speech analytics software can translate recorded audio conversations (such as call center calls) into structured, searchable data. Furthermore, speech analytics tools like VoiceBase can identifyemotion
ENTERPRISE CALL CENTER SPEECH ANALYTICS VoiceBase Speech Analytics Software is built for contact centers and beyond, bringing crucial customer and market intelligence to the entire enterprise. Our solutions come with out of the box reports, which can be fully customized with the full implementation support from our speech analytics experts. SPEECH TO TEXT FOR CALL CENTERS Automatic speech-to-text enables contact centers to measure and understand contact center performance at scale. VoiceBase provides businesses the power to index, analyze, and access the information from every call or conversation to discover new opportunities, and 5 BENEFITS OF BEING PCI COMPLIANT Read more for the benefits of being PCI compliant to your company’s security and risk mitigation. 1. DECREASED RISK OF SECURITY BREACHES. Simply locking your physical doors at night is not enough to keep business safe anymore. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any 5 REASONS TO COMBINE DATA VISUALIZATION AND SPEECH ANALYTICS SUMMARIZE BIG DATA. Big data has the name ‘BIG’ for a reason, there are massive amounts of it, complete industries have been created just to help organizations harness it, organize it and understand it. Visualization is essential to the analysis of big data so it can be of highest value and result in improvements that matter. AUTOMATE CALL CENTER AGENT SCORING WITH VOICE ANALYTICS Auto call scoring is the process by which machine learning algorithms train using results previously defined by humans (such as hot lead, rude agent, upset customer, etc.). This training process allows these machine learning platforms to zero-in on the key variables that define each pattern, in order to determine the result of all future calls. AI-POWERED VOICE ANALYTICSPRODUCTSUSE CASESABOUTRESOURCESVOICEBASEONLINEDEVELOPER API
Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. “VoiceBase has been key to our digital transformation by providing richPRICING - VOICEBASE
Learn which agent scripts are most successful at securing a sale.. Revenue intelligence can tell you what words and phrases are most likely to result in a sale. Use the gained insight to further coach and train your team, and watch the graphs go up and to the right. CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase is a leading contact center software developer committed to providing businesses with the products they need to gather actionable data and drive sales. When you integrate our call center speech analytics into your workflow, your business can see incredible benefits that will give you an edge over your competitors.VOICEBASE ONLINE
VoiceBase Online provides contact centers a fully-hosted application for optimizing operations and extracting customer interaction analytics. QA All Agent Activity. Analyze 100% of your agent-customer conversations. Easy integrations for Genesys Pure Cloud, AmazonConnect, and S3
SPEECH ANALYTICS
Speech analytics is the use of automatic speech recognition software (ASR) and AI to analyze and understand a spoken conversation. Modern speech analytics software can translate recorded audio conversations (such as call center calls) into structured, searchable data. Furthermore, speech analytics tools like VoiceBase can identifyemotion
ENTERPRISE CALL CENTER SPEECH ANALYTICS VoiceBase Speech Analytics Software is built for contact centers and beyond, bringing crucial customer and market intelligence to the entire enterprise. Our solutions come with out of the box reports, which can be fully customized with the full implementation support from our speech analytics experts. SPEECH TO TEXT FOR CALL CENTERS Automatic speech-to-text enables contact centers to measure and understand contact center performance at scale. VoiceBase provides businesses the power to index, analyze, and access the information from every call or conversation to discover new opportunities, and 5 BENEFITS OF BEING PCI COMPLIANT Read more for the benefits of being PCI compliant to your company’s security and risk mitigation. 1. DECREASED RISK OF SECURITY BREACHES. Simply locking your physical doors at night is not enough to keep business safe anymore. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any 5 REASONS TO COMBINE DATA VISUALIZATION AND SPEECH ANALYTICS SUMMARIZE BIG DATA. Big data has the name ‘BIG’ for a reason, there are massive amounts of it, complete industries have been created just to help organizations harness it, organize it and understand it. Visualization is essential to the analysis of big data so it can be of highest value and result in improvements that matter. AUTOMATE CALL CENTER AGENT SCORING WITH VOICE ANALYTICS Auto call scoring is the process by which machine learning algorithms train using results previously defined by humans (such as hot lead, rude agent, upset customer, etc.). This training process allows these machine learning platforms to zero-in on the key variables that define each pattern, in order to determine the result of all future calls.VOICEBASE ONLINE
VoiceBase Online provides contact centers a fully-hosted application for optimizing operations and extracting customer interaction analytics. QA All Agent Activity. Analyze 100% of your agent-customer conversations. Easy integrations for Genesys Pure Cloud, AmazonConnect, and S3
VOICE ANALYTICS SOFTWARE SOLUTIONS VoiceBase Online is a fully hosted analytics software that provides optimized query schemas, data conversions and front-end visual analytics. Help lower operating costs, ensure agent compliance, improve customer experience and drive sales with this intuitive and affordable speech analytics software. One of the benefits of VoiceBaseOnline is
VOICEBASE AI VOICE ANALYTICS WHITEPAPERS They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study. SPEECH TO TEXT FOR CALL CENTERS Automatic speech-to-text enables contact centers to measure and understand contact center performance at scale. VoiceBase provides businesses the power to index, analyze, and access the information from every call or conversation to discover new opportunities, and OVERVIEW OF PCI REDACTION TECHNOLOGY PCI / PII detection and redaction is a VoiceBase feature that contact centers use to remove sensitive data from recordings and transcripts. Utilizing this feature when calls and customer interactions are processed ensures that your contact center analytics are safe to use and your customers are protected.VOICEBASE
Sign in to VoiceBase. Username . Password INFUSE YOUR TABLEAU VIZ WITH VOICE ANALYTICS FROM Did you know you can analyze customer call data directly in Tableau? VoiceBase makes it possible! You can even inspect the actual transcript of calls and play the audio to understand exactly what occurred. Add caller sentiment, call drivers, agent script adherence,and
VOICEBASE HELP CENTER What can I do with the integration? How do I add the VoiceBase integration to Amazon Connect? What VoiceBase features are configurable? How do I configure VoiceBase features in Amazon Connect? Who do I contact for more information or for support? How is your solution priced? Technical FAQs about our Amazon Connect integration.VOICEBASE STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 21, 14:00 PDT. Scheduled - On Friday 21 May 2021 at 21:00 - 01:00 GMT+1 we will be performing upgrades to our infrastructure to improve performance and reliability. This is a rolling upgrade with no downtime expected, however, delays in WHAT YOU NEED TO KNOW ABOUT BIG DATA AGGREGATION That is an astronomical amount of data for a company to sift through across a multitude of channels of interaction. Aggregating big data in a way that provides results for an organization is hard. A lot of companies are currently doing it, but few are doing it well. While 85 percent of companies have a goal to become more data-driven, only 37 AI-POWERED VOICE ANALYTICSPRODUCTSUSE CASESABOUTRESOURCESVOICEBASEONLINEDEVELOPER API
Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. “VoiceBase has been key to our digital transformation by providing rich CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase is a leading contact center software developer committed to providing businesses with the products they need to gather actionable data and drive sales. When you integrate our call center speech analytics into your workflow, your business can see incredible benefits that will give you an edge over your competitors.PRICING - VOICEBASE
Learn which agent scripts are most successful at securing a sale.. Revenue intelligence can tell you what words and phrases are most likely to result in a sale. Use the gained insight to further coach and train your team, and watch the graphs go up and to the right.SPEECH ANALYTICS
Speech analytics is the use of automatic speech recognition software (ASR) and AI to analyze and understand a spoken conversation. Modern speech analytics software can translate recorded audio conversations (such as call center calls) into structured, searchable data. Furthermore, speech analytics tools like VoiceBase can identifyemotion
ENTERPRISE CALL CENTER SPEECH ANALYTICS VoiceBase Speech Analytics Software is built for contact centers and beyond, bringing crucial customer and market intelligence to the entire enterprise. Our solutions come with out of the box reports, which can be fully customized with the full implementation support from our speech analytics experts. SPEECH TO TEXT FOR CALL CENTERS Automatic speech-to-text enables contact centers to measure and understand contact center performance at scale. VoiceBase provides businesses the power to index, analyze, and access the information from every call or conversation to discover new opportunities, and OVERVIEW OF PCI REDACTION TECHNOLOGY PCI / PII detection and redaction is a VoiceBase feature that contact centers use to remove sensitive data from recordings and transcripts. Utilizing this feature when calls and customer interactions are processed ensures that your contact center analytics are safe to use and your customers are protected. 5 BENEFITS OF BEING PCI COMPLIANT Read more for the benefits of being PCI compliant to your company’s security and risk mitigation. 1. DECREASED RISK OF SECURITY BREACHES. Simply locking your physical doors at night is not enough to keep business safe anymore. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any AUTOMATE CALL CENTER AGENT SCORING WITH VOICE ANALYTICS Auto call scoring is the process by which machine learning algorithms train using results previously defined by humans (such as hot lead, rude agent, upset customer, etc.). This training process allows these machine learning platforms to zero-in on the key variables that define each pattern, in order to determine the result of all future calls.VOICEBASE STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 21, 14:00 PDT. Scheduled - On Friday 21 May 2021 at 21:00 - 01:00 GMT+1 we will be performing upgrades to our infrastructure to improve performance and reliability. This is a rolling upgrade with no downtime expected, however, delays in AI-POWERED VOICE ANALYTICSPRODUCTSUSE CASESABOUTRESOURCESVOICEBASEONLINEDEVELOPER API
Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. “VoiceBase has been key to our digital transformation by providing rich CALL CENTER SPEECH ANALYTICS SOFTWARE VoiceBase is a leading contact center software developer committed to providing businesses with the products they need to gather actionable data and drive sales. When you integrate our call center speech analytics into your workflow, your business can see incredible benefits that will give you an edge over your competitors.PRICING - VOICEBASE
Learn which agent scripts are most successful at securing a sale.. Revenue intelligence can tell you what words and phrases are most likely to result in a sale. Use the gained insight to further coach and train your team, and watch the graphs go up and to the right.SPEECH ANALYTICS
Speech analytics is the use of automatic speech recognition software (ASR) and AI to analyze and understand a spoken conversation. Modern speech analytics software can translate recorded audio conversations (such as call center calls) into structured, searchable data. Furthermore, speech analytics tools like VoiceBase can identifyemotion
ENTERPRISE CALL CENTER SPEECH ANALYTICS VoiceBase Speech Analytics Software is built for contact centers and beyond, bringing crucial customer and market intelligence to the entire enterprise. Our solutions come with out of the box reports, which can be fully customized with the full implementation support from our speech analytics experts. SPEECH TO TEXT FOR CALL CENTERS Automatic speech-to-text enables contact centers to measure and understand contact center performance at scale. VoiceBase provides businesses the power to index, analyze, and access the information from every call or conversation to discover new opportunities, and OVERVIEW OF PCI REDACTION TECHNOLOGY PCI / PII detection and redaction is a VoiceBase feature that contact centers use to remove sensitive data from recordings and transcripts. Utilizing this feature when calls and customer interactions are processed ensures that your contact center analytics are safe to use and your customers are protected. 5 BENEFITS OF BEING PCI COMPLIANT Read more for the benefits of being PCI compliant to your company’s security and risk mitigation. 1. DECREASED RISK OF SECURITY BREACHES. Simply locking your physical doors at night is not enough to keep business safe anymore. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any AUTOMATE CALL CENTER AGENT SCORING WITH VOICE ANALYTICS Auto call scoring is the process by which machine learning algorithms train using results previously defined by humans (such as hot lead, rude agent, upset customer, etc.). This training process allows these machine learning platforms to zero-in on the key variables that define each pattern, in order to determine the result of all future calls.VOICEBASE STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 21, 14:00 PDT. Scheduled - On Friday 21 May 2021 at 21:00 - 01:00 GMT+1 we will be performing upgrades to our infrastructure to improve performance and reliability. This is a rolling upgrade with no downtime expected, however, delays in PRODUCTS - VOICEBASE VoiceBase’s products were built to provide enterprises with voice of the customer analytics and contact center insights. From an open API, to and end-to-end cloud contact center application VoiceBase has a product for your business. Enterprise Accelerator. A comprehensive analytics solution for enterprise to visualize the voice of thecustomer.
VOICE ANALYTICS SOFTWARE SOLUTIONS VoiceBase Online is a fully hosted analytics software that provides optimized query schemas, data conversions and front-end visual analytics. Help lower operating costs, ensure agent compliance, improve customer experience and drive sales with this intuitive and affordable speech analytics software. One of the benefits of VoiceBaseOnline is
CALL CENTER TRANSCRIPTION ANALYSIS SOFTWARE Call center transcription software can pay dividends for your business and is easy to implement into your workflow. After installing the software, customer service calls are recorded and the audio is transcribed into text. Using AI and other modern technology, the software quickly peruses your call transcripts for common themes andwords and
VOICE ANALYTICS FOR SALES OPTIMIZATION VoiceBase empowers sales organizations to detect and understand exactly what is working in sales calls – and what’s not. Our proprietary machine learning algorithms are fine-tuned to measure emotion, keywords, and sales signals. With the power of voice analytics, sales teams can optimize techniques, spot weaknesses, and bring in more revenue. WHAT IS VOICE OF THE CUSTOMER? What Channels Can You Use to Collect Insights From the Voice of the Customer? Organizations have transitioned to omnichannel options for contact to meet their customer base’s needs. Letting people engage with your brand via the channel they prefer is the first step to improving customer experience. HOW TO REGULATE COMPLIANCE WITH SPEECH ANALYTICS VoiceBase’s speech analytics platform helps companies screen 100% of their call volume to surface actionable insights and ensure compliance with regulatory standards. With machine learning and custom vocabulary, VoiceBase’s engine learns jargon unique to each business and sends alerts when suspicious activity is detected.GENESYS - VOICEBASE
Integrate VoiceBase with Genesys for an end-to-end customer contact center call tracking and analytics solution. The Genesys™ PureCloud™ contact center platform is the first cloud customer engagement solution purpose-built for the future. It was designed from the ground up to address the spectrum of legacy and emerging digitalparadigms.
WHAT YOU NEED TO KNOW ABOUT BIG DATA AGGREGATION That is an astronomical amount of data for a company to sift through across a multitude of channels of interaction. Aggregating big data in a way that provides results for an organization is hard. A lot of companies are currently doing it, but few are doing it well. While 85 percent of companies have a goal to become more data-driven, only 37 5 REASONS TO COMBINE DATA VISUALIZATION AND SPEECH ANALYTICS SUMMARIZE BIG DATA. Big data has the name ‘BIG’ for a reason, there are massive amounts of it, complete industries have been created just to help organizations harness it, organize it and understand it. Visualization is essential to the analysis of big data so it can be of highest value and result in improvements that matter. AVANTIVE SOLUTIONS VOICEBASE PARTNERSHIP Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue. VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact center business, to help their clients automatically identify overall agent performance to increase the effectiveness of This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience. To find out more about the cookies we use, see our Privacy Policy. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.Accept Decline
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AI-POWERED SPEECH ANALYTICS DISCOVER YOUR NEXT STRATEGIC INSIGHT TURN CALL CENTER DATA INTO VALUEFOR THE ENTERPRISE
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UNDERSTAND & IMPROVE CX QUANTIFY CUSTOMER SENTIMENT AND MEASURE THE TRUE VOICE OF THE CUSTOMERLearn More
LOWER COMPLIANCE RISK AUTOMATICALLY SCRUB SENSITIVE DATA SUCH AS CREDIT CARDS TO PROTECTCUSTOMER DATA
Learn More
OPTIMIZE SALES
DISCOVER & REPLICATE BEST TECHNIQUES ACROSS YOUR TEAM TO INCREASECONVERSIONS
Learn More
WORLD-CLASS PARTNERS & CUSTOMERS TURN VOICE DATA INTO INSIGHTS Increase Sales Improve Customer ExperienceMinimize Risk
OUR CUSTOMERS DISCOVER NEW WAYS TO LOWER CALL CENTER COSTS, MAXIMIZE REVENUE, AND MINIMIZE COMPLIANCE RISK WITH OUR FLEXIBLE, SCALABLESOLUTIONS.
USING AI, NATURAL LANGUAGE PROCESSING, AND INTELLIGENCE TOOLS, WE TURN RAW UNSTRUCTURED CALL DATA INTO STRUCTURED, RICH DATA FOR ANALYSIS.ANALYZE 100% OF
CUSTOMER INTERACTIONS Make better business decisions from every sales, service, or marketingconversation.
Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. IMPROVING CX WITH VOICE ANALYTICS “VOICEBASE HAS BEEN KEY TO OUR DIGITAL TRANSFORMATION BY PROVIDING RICH CUSTOM VOICE ANALYTICS ACROSS EVERY SINGLEDEPARTMENT.
THE VOICE OF THE CUSTOMERSHOULD
BE THE FABRIC OF EVERY ENTERPRISE AND WE REALIZED THAT WE HAD LIMITED ACCESS TO WHAT OUR VOC REALLY WAS UNTIL WE STARTED TO LEVERAGE VOICEBASE’S ENTERPRISE ANALYTICS SOLUTION.” BECKY MASTERS, Delta Dental of WashingtonCase Study
SPEECH-TO-TEXT
Automatically transcribe recordings with natural language processing(NLP).
Learn More
SPEECH ANALYTICS
Analyze, inspect and categorize calls with our industry-leadingquery solution.
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PCI REDACTION
Automatically detect and redact sensitive data PCI / PII data from the audio and transcript.Learn More
TONE & SENTIMENT
Includes 40 paralinguistic metrics such as silence, overtalk, dynamism& sentiment.
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AI PREDICTIONS
Detect and predict complex behavior with high accuracy using machinelearning.
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TEXT ANALYTICS
Analyze chat, email, CRM, and support data for a complete view of customer interactions.Learn More
AUTOMATED AGENT QA
“BEING ABLE TO PINPOINT THE EXACT TIMING AND SPECIFIC VERBIAGE USED IN SUCCESSFUL CONVERSATIONS PROVIDES US WITH THE DATA NEEDED TO HELP OUR TEAM OF AGENTS BE MORE PRODUCTIVE.” FRANK PETTINATO, _Avantive_Case Study
DISCOVER WHAT’S POSSIBLE\n
Sign up for a personalized voice analytics demo with our team of experts.","tablet":"","phone":" \NSIGN UP FOR A PERSONALIZED VOICE ANALYTICS DEMO WITH OUR TEAM OF EXPERTS."}},"SLUG":"ET_PB_TEXT"}" DATA-ET-MULTI-VIEW-LOAD-TABLET-HIDDEN="TRUE" DATA-ET-MULTI-VIEW-LOAD-PHONE-HIDDEN="TRUE"> Sign up for a personalized voice analytics demo with our team of experts.Request a Demo
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