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MAKE CHANGES
If you need to make changes to more than one home or business, please call us on 0800 072 6814 between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturday or email connections@wwutilities.co.uk. Divert a mains gas pipe. If your work is over or close to one of our gas pipes, we may need to visit your site and you may need to pay for FREQUENTLY ASKED QUESTIONS Please speak with the dedicated planning assistant for your area. Telephone numbers are as follows: South East Wales & Bridgend: 02920 278967 or 02920 278588. Swansea, Neath & West Wales: 02920 278602. Mid & North Wales: 02920 278598.SUPPORTING YOU
Help when you need it most. There's a range of ways we can help when you need it most. They include: Giving you alternative cooking and heating and keep warm packs on the rare occasions that your gas supply is interrupted (don't worry too much about this, on average it's once every 140 years without notice!); Moving your gas meter if you can'taccess it.
ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque.DEVELOPERS’ PACK
DEVELOPERS’ PACK 3 The Health & Safety Executive produces a document HS(G)47, entitled Avoiding Danger from Underground Services, which provides full guidance on the precautions to be taken. Consideration must also be given to the ground conditions, material and theproximity of any
GUIDANCE NOTES ON THE USE OF DUCTING FOR GAS SUPPLIES Description Wales & West Utilities preferred option is to lay gas mains and service pipes in open trenches. However, it is accepted that in order for the developer to construct paths and roads, a pre-laidduct
FOR AN ALTERATION ALTERING A bit about us It’s our job to deliver gas safely and securely to more than 2.5 million homes and businesses across Wales and the southwest of England.
SAFE WORKING IN THE VICINITY OF PIPELINES AND … ii (Rev 04/13) This Document is Uncontrolled When Printed – See Intranet for Current Copy GAS SUPPLY & CONNECTIONS Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and u0003responding to gas emergencies. With a gas network of more than 35,000km of mains, we CONTACT US, GET IN TOUCH If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe.MAKE CHANGES
If you need to make changes to more than one home or business, please call us on 0800 072 6814 between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturday or email connections@wwutilities.co.uk. Divert a mains gas pipe. If your work is over or close to one of our gas pipes, we may need to visit your site and you may need to pay for FREQUENTLY ASKED QUESTIONS Please speak with the dedicated planning assistant for your area. Telephone numbers are as follows: South East Wales & Bridgend: 02920 278967 or 02920 278588. Swansea, Neath & West Wales: 02920 278602. Mid & North Wales: 02920 278598.SUPPORTING YOU
Help when you need it most. There's a range of ways we can help when you need it most. They include: Giving you alternative cooking and heating and keep warm packs on the rare occasions that your gas supply is interrupted (don't worry too much about this, on average it's once every 140 years without notice!); Moving your gas meter if you can'taccess it.
ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque.DEVELOPERS’ PACK
DEVELOPERS’ PACK 3 The Health & Safety Executive produces a document HS(G)47, entitled Avoiding Danger from Underground Services, which provides full guidance on the precautions to be taken. Consideration must also be given to the ground conditions, material and theproximity of any
GUIDANCE NOTES ON THE USE OF DUCTING FOR GAS SUPPLIES Description Wales & West Utilities preferred option is to lay gas mains and service pipes in open trenches. However, it is accepted that in order for the developer to construct paths and roads, a pre-laidduct
FOR AN ALTERATION ALTERING A bit about us It’s our job to deliver gas safely and securely to more than 2.5 million homes and businesses across Wales and the southwest of England.
SAFE WORKING IN THE VICINITY OF PIPELINES AND … ii (Rev 04/13) This Document is Uncontrolled When Printed – See Intranet for Current Copy ABOUT WALES & WEST UTILITIES We are Wales & West Utilities. Every day at Wales & West Utilities, our team of more than 1,300 skilled and dedicated colleagues do their very best to keep our 7.5 million customers safe and warm, with gas connections and a gas supply they can rely on combined with a level of service they can trust.. We don’t sell gas; instead we use our extensive network of pipes to transport gas to homesCOVID19 UPDATE
Working in your home. If our engineers need to visit your home for any reason, they will be taking precautions to protect against Covid-19 Coronavirus. This includes: Washing their hands with soap and water or using hand sanitiser before entering. While in your home, they will wear face coverings and eye protection, and may ask you to openIN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew COMPANY FACTS AND STATS Wales & West Utilities Facts and Stats. We provide a safe and reliable gas supply to 2.5 million homes and businesses. We serve a population of 7.5 million people throughout Wales and the south west of England. We provide a 24 hours a day, seven days a week service, 365 days a year. We connect 11,000 new customers to our network every year. WALES & WEST UTILITIES BUILDING A SUSTAINABLE FUTURE 2021 EQ Communications Ltd. Wales & West Utilities: Supporting Customers Most in Need – Feedback Report 3 INTRODUCTION On 21 January and 22 February NEW GAS CONNECTIONS AND SUPPLY Read more frequently asked questions. We provide new gas connections services to the whole of Wales and the South West of England. Every year we connect another 11,000 homes and businesses with our new gas supply services. And we're proud to do a good job of it too, achieving industry-leading customer satisfaction scores along the way. WALES & WEST UTILITIES Telephone: Freephone 0800 294 6645 Minicom: 029 2027 8707. Email: complaints@wwutilities.co.uk. You can also write to us at: Complaints Team. Wales & West Utilities Ltd. Wales & West House. Spooner Close. Celtic Springs. Coedkernew. ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. WALES & WEST UTILITIES CRITICAL FRIENDS PANEL 2020 EQ Communications Ltd. Wales & West Utilities Critical Friends Panel workshop report – February 2020 4 ATTENDEES 10 stakeholders attended the workshops, each representing a unique organisation.CONSUMER PANEL
Consumer Panel: Trial report Page 5 Restricted External Final and digital illiteracy should be considered and, in some cases, prioritised. • Safe and Reliable Gas Network Raising awareness was also crucial to ensuring safety – with GAS SUPPLY & CONNECTIONS Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and u0003responding to gas emergencies. With a gas network of more than 35,000km of mains, we CONTACT US, GET IN TOUCH If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe. FREQUENTLY ASKED QUESTIONS Please speak with the dedicated planning assistant for your area. Telephone numbers are as follows: South East Wales & Bridgend: 02920 278967 or 02920 278588. Swansea, Neath & West Wales: 02920 278602. Mid & North Wales: 02920 278598.SUPPORTING YOU
Help when you need it most. There's a range of ways we can help when you need it most. They include: Giving you alternative cooking and heating and keep warm packs on the rare occasions that your gas supply is interrupted (don't worry too much about this, on average it's once every 140 years without notice!); Moving your gas meter if you can'taccess it.
DEVELOPERS’ PACK
DEVELOPERS’ PACK 3 The Health & Safety Executive produces a document HS(G)47, entitled Avoiding Danger from Underground Services, which provides full guidance on the precautions to be taken. Consideration must also be given to the ground conditions, material and theproximity of any
GUIDANCE NOTES ON THE USE OF DUCTING FOR GAS SUPPLIES Description Wales & West Utilities preferred option is to lay gas mains and service pipes in open trenches. However, it is accepted that in order for the developer to construct paths and roads, a pre-laidduct
FOR AN ALTERATION ALTERING A bit about us It’s our job to deliver gas safely and securely to more than 2.5 million homes and businesses across Wales and the southwest of England.
SAFE WORKING IN THE VICINITY OF PIPELINES AND … ii (Rev 04/13) This Document is Uncontrolled When Printed – See Intranet for Current CopyHYCOMPACT NEED
FACT FILE • In the UK, domestic •The ENA/Navigant ‘Pathways to HYCOMPACT Case study This project will be a technical demonstration of a single unit hybrid heating system that is tested with the advanced SAFER GAS SUPPLY ISOLATION Alternative Emergency Control Valve Exchange Kit Safer gas supply isolation An exchange of a customer’s Emergency Control Valve (ECV) would usually happen when there was a gas GAS SUPPLY & CONNECTIONS Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and u0003responding to gas emergencies. With a gas network of more than 35,000km of mains, we CONTACT US, GET IN TOUCH If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe. FREQUENTLY ASKED QUESTIONS Please speak with the dedicated planning assistant for your area. Telephone numbers are as follows: South East Wales & Bridgend: 02920 278967 or 02920 278588. Swansea, Neath & West Wales: 02920 278602. Mid & North Wales: 02920 278598.SUPPORTING YOU
Help when you need it most. There's a range of ways we can help when you need it most. They include: Giving you alternative cooking and heating and keep warm packs on the rare occasions that your gas supply is interrupted (don't worry too much about this, on average it's once every 140 years without notice!); Moving your gas meter if you can'taccess it.
DEVELOPERS’ PACK
DEVELOPERS’ PACK 3 The Health & Safety Executive produces a document HS(G)47, entitled Avoiding Danger from Underground Services, which provides full guidance on the precautions to be taken. Consideration must also be given to the ground conditions, material and theproximity of any
GUIDANCE NOTES ON THE USE OF DUCTING FOR GAS SUPPLIES Description Wales & West Utilities preferred option is to lay gas mains and service pipes in open trenches. However, it is accepted that in order for the developer to construct paths and roads, a pre-laidduct
FOR AN ALTERATION ALTERING A bit about us It’s our job to deliver gas safely and securely to more than 2.5 million homes and businesses across Wales and the southwest of England.
SAFE WORKING IN THE VICINITY OF PIPELINES AND … ii (Rev 04/13) This Document is Uncontrolled When Printed – See Intranet for Current CopyHYCOMPACT NEED
FACT FILE • In the UK, domestic •The ENA/Navigant ‘Pathways to HYCOMPACT Case study This project will be a technical demonstration of a single unit hybrid heating system that is tested with the advanced SAFER GAS SUPPLY ISOLATION Alternative Emergency Control Valve Exchange Kit Safer gas supply isolation An exchange of a customer’s Emergency Control Valve (ECV) would usually happen when there was a gas DOWNLOADS AND DOCUMENTS Wales & West Utilities Response to RIIO 2 Framework Open Letter Sept 2017 Download, PDF file, size 495.2KB (Opens in a new window) Wales & West Utilities Customer Engagement Group Draft Determination Response September 2020 Download, PDF file, size 102.3KB (Opens in a new window) Terms and Conditions.COVID19 UPDATE
Working in your home. If our engineers need to visit your home for any reason, they will be taking precautions to protect against Covid-19 Coronavirus. This includes: Washing their hands with soap and water or using hand sanitiser before entering. While in your home, they will wear face coverings and eye protection, and may ask you to openIN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew NEW GAS CONNECTIONS AND SUPPLY Read more frequently asked questions. We provide new gas connections services to the whole of Wales and the South West of England. Every year we connect another 11,000 homes and businesses with our new gas supply services. And we're proud to do a good job of it too, achieving industry-leading customer satisfaction scores along the way. FREQUENTLY ASKED QUESTIONS To get a quotation today, you can apply online for single new supplies, alterations of domestic and small non-domestic services. This online service will also give you indicative costs for us to isolate a gas service pipe. You can also call our customer services team on 0800 912 29 99, and we can send an application to you, or we can take the required details from you over the telephone. VACANCIES AND CAREERS AT WALES & WEST UTILITIES Join our Operations team. Read more about Gas Engineering Operative, south west England - Apply Now. Support Driver - Various. Salary: 24,304. We have an exciting opportunities to join our Logistics teams! Read more about Support Driver - Various. Grab Driver - Various. Salary: £26,969. SUPPORTING OUR COMMUNITIES At the end of May we submitted our Stakeholder Engagement Incentive Submission to Ofgem for 2020-21. It highlights how our Stakeholder Engagement strategy supports the outcomes and benefits we’ve delivered for our customers and communities – during an incrediblychallenging year.
FIND YOUR GAS PIPE LOCATIONS Our network covers Wales and the south west of England. Get access to some maps of our gas pipe locations and network of pipes through a postcode checker tool. WALES & WEST UTILITIES MARKS FOURTH ANNIVERSARY OF ‘CARERS Carers Week 2021 marks the fourth anniversary of Wales & West Utilities carers policy. One of the first of the kind in the energy industry, it allows colleagues to work flexibly so that they can look after their loved ones without having to worry about pressures from work whilst carrying out unpaid caring duties. MULTISKILLED MAIN LAYER Looking for a new challenge? Come and join our Build & Repair department and help us keep the gas flowing. We're looking for an experienced Team Leader/Multiskilled Main Layer to provide a safe and reliable gas supply to homes and businesses, and upgrade and extend our pipe network to make sure the gas network is fit for the future. GAS SUPPLY & CONNECTIONS Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and u0003responding to gas emergencies. With a gas network of more than 35,000km of mains, we CONTACT US, GET IN TOUCH If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe.IN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew NEW GAS CONNECTIONS AND SUPPLY Read more frequently asked questions. We provide new gas connections services to the whole of Wales and the South West of England. Every year we connect another 11,000 homes and businesses with our new gas supply services. And we're proud to do a good job of it too, achieving industry-leading customer satisfaction scores along the way.SUPPORTING YOU
Help when you need it most. There's a range of ways we can help when you need it most. They include: Giving you alternative cooking and heating and keep warm packs on the rare occasions that your gas supply is interrupted (don't worry too much about this, on average it's once every 140 years without notice!); Moving your gas meter if you can'taccess it.
MAKE CHANGES
If you need to make changes to more than one home or business, please call us on 0800 072 6814 between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturday or email connections@wwutilities.co.uk. Divert a mains gas pipe. If your work is over or close to one of our gas pipes, we may need to visit your site and you may need to pay for ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. FOR AN ALTERATION ALTERING A bit about us It’s our job to deliver gas safely and securely to more than 2.5 million homes and businesses across Wales and the southwest of England.
HYCOMPACT NEED
FACT FILE • In the UK, domestic •The ENA/Navigant ‘Pathways to HYCOMPACT Case study This project will be a technical demonstration of a single unit hybrid heating system that is tested with the advanced SAFER GAS SUPPLY ISOLATION Alternative Emergency Control Valve Exchange Kit Safer gas supply isolation An exchange of a customer’s Emergency Control Valve (ECV) would usually happen when there was a gas GAS SUPPLY & CONNECTIONS Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and u0003responding to gas emergencies. With a gas network of more than 35,000km of mains, we CONTACT US, GET IN TOUCH If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe.IN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew NEW GAS CONNECTIONS AND SUPPLY Read more frequently asked questions. We provide new gas connections services to the whole of Wales and the South West of England. Every year we connect another 11,000 homes and businesses with our new gas supply services. And we're proud to do a good job of it too, achieving industry-leading customer satisfaction scores along the way.SUPPORTING YOU
Help when you need it most. There's a range of ways we can help when you need it most. They include: Giving you alternative cooking and heating and keep warm packs on the rare occasions that your gas supply is interrupted (don't worry too much about this, on average it's once every 140 years without notice!); Moving your gas meter if you can'taccess it.
MAKE CHANGES
If you need to make changes to more than one home or business, please call us on 0800 072 6814 between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturday or email connections@wwutilities.co.uk. Divert a mains gas pipe. If your work is over or close to one of our gas pipes, we may need to visit your site and you may need to pay for ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. FOR AN ALTERATION ALTERING A bit about us It’s our job to deliver gas safely and securely to more than 2.5 million homes and businesses across Wales and the southwest of England.
HYCOMPACT NEED
FACT FILE • In the UK, domestic •The ENA/Navigant ‘Pathways to HYCOMPACT Case study This project will be a technical demonstration of a single unit hybrid heating system that is tested with the advanced SAFER GAS SUPPLY ISOLATION Alternative Emergency Control Valve Exchange Kit Safer gas supply isolation An exchange of a customer’s Emergency Control Valve (ECV) would usually happen when there was a gas DOWNLOADS AND DOCUMENTS Wales & West Utilities Response to RIIO 2 Framework Open Letter Sept 2017 Download, PDF file, size 495.2KB (Opens in a new window) Wales & West Utilities Customer Engagement Group Draft Determination Response September 2020 Download, PDF file, size 102.3KB (Opens in a new window) Terms and Conditions.IN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs CoedkernewCOVID19 UPDATE
Working in your home. If our engineers need to visit your home for any reason, they will be taking precautions to protect against Covid-19 Coronavirus. This includes: Washing their hands with soap and water or using hand sanitiser before entering. While in your home, they will wear face coverings and eye protection, and may ask you to open CONNECT - WALES & WEST UTILITIES Connecting multiple homes or business is just as easy! If you know how much gas you'll be using, you can get an Instant Quote for a business connection here. To connect multiple homes call us on 0800 0726 814 between 8am and 6pm Monday to Friday or email connections@wwutilities.co.uk. If you'll be using large amounts of gas, we may need more FREQUENTLY ASKED QUESTIONS To get a quotation today, you can apply online for single new supplies, alterations of domestic and small non-domestic services. This online service will also give you indicative costs for us to isolate a gas service pipe. You can also call our customer services team on 0800 912 29 99, and we can send an application to you, or we can take the required details from you over the telephone. VACANCIES AND CAREERS AT WALES & WEST UTILITIES Join our Operations team. Read more about Gas Engineering Operative, south west England - Apply Now. Support Driver - Various. Salary: 24,304. We have an exciting opportunities to join our Logistics teams! Read more about Support Driver - Various. Grab Driver - Various. Salary: £26,969.MAKE CHANGES
If you need to make changes to more than one home or business, please call us on 0800 072 6814 between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturday or email connections@wwutilities.co.uk. Divert a mains gas pipe. If your work is over or close to one of our gas pipes, we may need to visit your site and you may need to pay for CARBON MONOXIDE POISONING Carbon monoxide is a colourless, odourless, tasteless, poisonous gas that is released when any fossil fuel doesn't burn properly. Breathing it in can make you unwell, and it can kill. Even low levels of exposure, over a long period, can cause serious health issues. If you suspect CO poisoning, your emergency numbers are: 0800 111 999 (gas)0845
WALES & WEST UTILITIES MARKS FOURTH ANNIVERSARY OF ‘CARERS Carers Week 2021 marks the fourth anniversary of Wales & West Utilities carers policy. One of the first of the kind in the energy industry, it allows colleagues to work flexibly so that they can look after their loved ones without having to worry about pressures from work whilst carrying out unpaid caring duties. ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. GAS SUPPLY & CONNECTIONS Wales & West Utilities gas network. Keeping our 7.5m customers in the South West and Wales safe and warm with a reliable gas supply and trusted customer service CONTACT US, GET IN TOUCH What to do if I smell gas? If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. Click here for further information. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe.IN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew FREQUENTLY ASKED QUESTIONS To get a quotation today, you can apply online for single new supplies, alterations of domestic and small non-domestic services. This online service will also give you indicative costs for us to isolate a gas service pipe. You can also call our customer services team on 0800 912 29 99, and we can send an application to you, or we can take the required details from you over the telephone. ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. GUIDANCE NOTES ON THE USE OF DUCTING FOR GAS SUPPLIES Description Wales & West Utilities preferred option is to lay gas mains and service pipes in open trenches. However, it is accepted that in order for the developer to construct paths and roads, a pre-laidduct
ONLINE QUOTATION PORTAL Please read this notice carefully before using the website. Your access and use of this website is subject to these conditions, and by using and accessing the website, you signify your agreement with them.REINS :: LOGIN
Please enter your login credentials * User Name : User Name : * *Password :
HYCOMPACT NEED
FACT FILE • In the UK, domestic •The ENA/Navigant ‘Pathways to HYCOMPACT Case study This project will be a technical demonstration of a single unit hybrid heating system that is tested with the advanced SAFE WORKING IN THE VICINITY OF PIPELINES AND … ii (Rev 04/13) This Document is Uncontrolled When Printed – See Intranet for Current Copy GAS SUPPLY & CONNECTIONS Wales & West Utilities gas network. Keeping our 7.5m customers in the South West and Wales safe and warm with a reliable gas supply and trusted customer service CONTACT US, GET IN TOUCH What to do if I smell gas? If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999. Click here for further information. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707. We'll be with you as soon as possible to make your property safe.IN YOUR AREA MAP
Contact us. Emergency 24 hour gas escape 0800 111 999. General enquiries 0800 912 2999. Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew FREQUENTLY ASKED QUESTIONS To get a quotation today, you can apply online for single new supplies, alterations of domestic and small non-domestic services. This online service will also give you indicative costs for us to isolate a gas service pipe. You can also call our customer services team on 0800 912 29 99, and we can send an application to you, or we can take the required details from you over the telephone. ONLINE PAYMENT FACILITY Welcome to the Wales & West Utilities Online Payment Facility. Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. GUIDANCE NOTES ON THE USE OF DUCTING FOR GAS SUPPLIES Description Wales & West Utilities preferred option is to lay gas mains and service pipes in open trenches. However, it is accepted that in order for the developer to construct paths and roads, a pre-laidduct
ONLINE QUOTATION PORTAL Please read this notice carefully before using the website. Your access and use of this website is subject to these conditions, and by using and accessing the website, you signify your agreement with them.REINS :: LOGIN
Please enter your login credentials * User Name : User Name : * *Password :
HYCOMPACT NEED
FACT FILE • In the UK, domestic •The ENA/Navigant ‘Pathways to HYCOMPACT Case study This project will be a technical demonstration of a single unit hybrid heating system that is tested with the advanced SAFE WORKING IN THE VICINITY OF PIPELINES AND … ii (Rev 04/13) This Document is Uncontrolled When Printed – See Intranet for Current Copy GAS ROADWORKS IN YOUR AREA Gas roadworks in your area. Have a look at our roadworks.org map, type in your postcode and see what is happening near you that might slow you down. The map has improved links to our gas works live working times, information on works from other utilities, and the option for you to leave feedback.COVID19 UPDATE
As an energy network, we know you’re relying on us now more than ever to keep you safe and warm at home. There is no impact on the safe and reliable supply of gas to homes and businesses across Wales andsouth west England.
NEW GAS CONNECTIONS AND SUPPLY We provide gas connection services to Wales & south west of England, connecting over 11,000 homes & businesses and make some 3,000 alterations to our network.OUR MAPPING SERVICE
What area do we cover? Whilst we have a UK-wide operating licence, our network currently covers Wales and the South West of England. If you're based outside of our area, please visit the Ofgem website to find out who your local gas network owner is.. View our maps VACANCIES AND CAREERS AT WALES & WEST UTILITIES If you are looking for an apprenticeship or a career, browse our vacancies or get in contact with us today. We develop the careers ofall of our staff.
CAREERS - WALES & WEST UTILITIES People are at the heart of everything we do We want to recruit people who have both the skills and the potential to make a real contribution to delivering for the customers we serve. WALES & WEST UTILITIES Compliments Say thank you to our staff. Happy? Then we're happy too. We pride ourselves on delivering outstanding customer service every day, but it's always great to get a little pat on the back when we've done a good job! . If you’d like to pass on your praise or thanks to one of our teams, please let us know your address, the date and any other information you might have. MULTISKILLED MAIN LAYER Looking for a new challenge? Come and join our Build & Repair department and help us keep the gas flowing. We're looking for an experienced Team Leader/Multiskilled Main Layer to provide a safe and reliable gas supply to homes and businesses, and upgrade and extend our pipe network to make sure the gas network is fit for the future. ONLINE QUOTATION PORTAL Please read this notice carefully before using the website. Your access and use of this website is subject to these conditions, and by using and accessing the website, you signify your agreement with them.REINS :: LOGIN
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* Find out more information regarding our For Investors Open search pop-up to search site Coronavirus Keeping our customers and colleagues safe We're prepared to face the challenge of Covid-19 Coronavirus Find out more YOUR GAS EMERGENCY AND PIPELINE SERVICE READ MORE ABOUT GAS EMERGENCIES READ MORE ABOUT GET CONNECTED READ MORE ABOUT GAS PIPE UPGRADES READ MORE ABOUT SAFE & WARM READ MORE ABOUT DIAL BEFORE YOU DIG WHAT'S HAPPENING IN YOUR AREA Enter your postcode: Search your postcodeOUR PROMISE TO YOU
Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and responding to gas emergencies . With a gas network of more than 35,000km of mains, we transport gas to the homes and businesses of 2.5 million consumers across a geography covering 1/6th of the UK, serving a population of more than 7 millionpeople.
WE'LL KEEP YOU SAFE & WARM Our ambition is to deliver outstanding levels of gas safety,
reliability and customer service so that we are trusted and valued by the millions of people we serve every day. Whilst much of our gas network is underground and out of sight, our services play a central role in the daily lives of all our customers. Whether it’s a safe and reliable gas supply for heating your home, making the family dinner or for a nice hot bath, we understand how important it is for our services to be there when our customers need them. Working with a range of stakeholders to develop sustainable, innovative and affordable energy, we believe our role is to contribute positively to the quality of life and wellbeing of our customers and communities we serve. That’s why we work around the clock and invest around £2 million every week in our gas network, so we can continue to successfully deliver gas to homes and businesses, offering the very best service for our customers, both now and for generationsto come.
Read more content on this page LATEST NEWS & EVENTS Our Facebook Page (Opens in New Window) Our Twitter Page (Opens in New Window) Our Instagram Page (Opens in New Window) Our LinkedIn Page (Opens in New Window) Our Youtube Page (Opens in New Window) Our Google Plus Page (Opensin New Window)
PONTYPOOL’S GARETH COMBINES KEY WORKER ROLES DURING THE PANDEMIC News 04/06/21 Pontypool’s Gareth Owen has spent over thirteen years working as a gas engineer, but in the last nin… HELPING SOUTH WALES’ HEALTHCARE WORKERS News 03/06/21 A Wales & West Utilities colleague helped south Wales healthcare workers by making ‘ear savers’ for … PLYMOUTH GAS PIPE UPGRADE TO BENEFIT RESIDENTS News 03/06/21 Wales & West Utilities is starting work to upgrade the gas network in the Kings Road area of Plymout… View all news & eventsMEET FRANK & ANNIE!
Meet Frank & Annie - they'll give you advice on what to do if you smell gas and how to protect yourself from the dangers of the silent killer - Carbon Monoxide. Read more about Meet Frank & Annie! NATIONAL WOMEN IN ENGINEERING DAY National Women in Engineering Day in June aims to raise the profile and celebrate the achievements of women in engineering. Read more about National Women in Engineering Day CO ALARMS SAVE LIVES The lives of a couple from Wincanton have been saved after being given a carbon monoxide alarm by Wales & West Utilities Read more about CO Alarms Save Lives WALES & WEST UTILITIES URGES PEOPLE TO STAY SAFE FROM THE ‘SILENTKILLER’
We're urging local people to take action and get their gas appliances checked to keep themselves safe from the deathly dangers of carbonmonoxide.
Read more about Wales & West Utilities urges people to stay safe from the ‘silent killer’ INNOVATION AT WALES & WEST UTILITIES Find out more about our innovation programme and see what we have putinto practice
Read more about Innovation at Wales & West Utilities ACCREDITATIONS & AWARDS Wales and West UtilitesCompany Reports
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WALES & WEST UTILITIES LIMITEDWales & West House
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