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WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have any TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.STARTCARE APP
The StartCARE app can help you find and fix many common home network issues. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. The app also generates a unique session key code, which you can provide to WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device. START.CA’S 25TH ANNIVERSARY 25 years of pushing technology further. You don’t become an industry leader by accepting the status quo. From developing pre-internet messaging systems to pioneering fibre internet in London, Start.ca has continually evolved to stay at the cutting edge of internet tech. 25 years ago, we set out to improve internet service across Ontario.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. DSL MODEM UNBOXING AND SET UP Attach the Ethernet cable to the “WAN” port on your router. This port should be labeled and might even be a different colour. Next, check and make sure your DSL modem’s lights have stabilized. If you’re connected to a router, the “Link” light should start flickering. Start connecting devices to the router either wirelesslyor with a
START.CA
start.ca. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). YAY OR NAY? ROUTER-MODEM COMBO FOR YOUR HOME Yay Or Nay? Router-Modem Combo for your home. Is the two-in-one router-modem combo a jack of all trades or master of none? Why a 2-in-1? There is a reason why your internet service provider may provide you with a router-modem combo. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have any TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.STARTCARE APP
The StartCARE app can help you find and fix many common home network issues. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. The app also generates a unique session key code, which you can provide to WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device. START.CA’S 25TH ANNIVERSARY 25 years of pushing technology further. You don’t become an industry leader by accepting the status quo. From developing pre-internet messaging systems to pioneering fibre internet in London, Start.ca has continually evolved to stay at the cutting edge of internet tech. 25 years ago, we set out to improve internet service across Ontario.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. DSL MODEM UNBOXING AND SET UP Attach the Ethernet cable to the “WAN” port on your router. This port should be labeled and might even be a different colour. Next, check and make sure your DSL modem’s lights have stabilized. If you’re connected to a router, the “Link” light should start flickering. Start connecting devices to the router either wirelesslyor with a
START.CA
start.ca. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). YAY OR NAY? ROUTER-MODEM COMBO FOR YOUR HOME Yay Or Nay? Router-Modem Combo for your home. Is the two-in-one router-modem combo a jack of all trades or master of none? Why a 2-in-1? There is a reason why your internet service provider may provide you with a router-modem combo. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have any TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.STARTCARE APP
The StartCARE app can help you find and fix many common home network issues. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. The app also generates a unique session key code, which you can provide to WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highSTART TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device. START.CA’S 25TH ANNIVERSARY 25 years of pushing technology further. You don’t become an industry leader by accepting the status quo. From developing pre-internet messaging systems to pioneering fibre internet in London, Start.ca has continually evolved to stay at the cutting edge of internet tech. 25 years ago, we set out to improve internet service across Ontario.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. DSL MODEM UNBOXING AND SET UP Attach the Ethernet cable to the “WAN” port on your router. This port should be labeled and might even be a different colour. Next, check and make sure your DSL modem’s lights have stabilized. If you’re connected to a router, the “Link” light should start flickering. Start connecting devices to the router either wirelesslyor with a
START.CA
start.ca. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). YAY OR NAY? ROUTER-MODEM COMBO FOR YOUR HOME Yay Or Nay? Router-Modem Combo for your home. Is the two-in-one router-modem combo a jack of all trades or master of none? Why a 2-in-1? There is a reason why your internet service provider may provide you with a router-modem combo. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.SUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand) WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device. FAST, FIBRE INTERNET FOR LONDON, ONTARIO London, say hello to lightning-fast fibre internet. Start.ca fibre internet represents the future. It’s up to 100X faster than cable internet and it is the most reliable type of internet out there.CHANNEL LINEUP
Type in your address to find out what services are available there. Your Address. Check Availability Check Internet Package Availability at your location. Start.ca LiveChat.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have anySTARTCARE APP
The StartCARE app can help you find and fix many common home network issues. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. The app also generates a unique session key code, which you can provide toSTART.CA
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.SUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand) WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device. FAST, FIBRE INTERNET FOR LONDON, ONTARIO London, say hello to lightning-fast fibre internet. Start.ca fibre internet represents the future. It’s up to 100X faster than cable internet and it is the most reliable type of internet out there.CHANNEL LINEUP
Type in your address to find out what services are available there. Your Address. Check Availability Check Internet Package Availability at your location. Start.ca LiveChat.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have anySTARTCARE APP
The StartCARE app can help you find and fix many common home network issues. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. The app also generates a unique session key code, which you can provide toSTART.CA
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Friendly provider of high-speed internet, TV and digital phone services. Based in London, Ontario since 1995.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world. CONTACT US | START.CA Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience.START.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online.START.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO New! StartCare self-help mobile app, available on Google Play and the App Store. If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help. TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. HOW TO SWITCH YOUR INTERNET TO START.CA How to transfer your internet service to Start.ca. Start.ca offers cable and DSL internet services throughout Ontario, and fibre in partsof London.
HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Friendly provider of high-speed internet, TV and digital phone services. Based in London, Ontario since 1995.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world. CONTACT US | START.CA Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience.START.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online.START.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO New! StartCare self-help mobile app, available on Google Play and the App Store. If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help. TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. HOW TO SWITCH YOUR INTERNET TO START.CA How to transfer your internet service to Start.ca. Start.ca offers cable and DSL internet services throughout Ontario, and fibre in partsof London.
SUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand)CHANNEL LINEUP
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. FAST, FIBRE INTERNET FOR LONDON, ONTARIO London, say hello to lightning-fast fibre internet. Start.ca fibre internet represents the future. It’s up to 100X faster than cable internet and it is the most reliable type of internet out there. WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device. HOW TO SWITCH YOUR INTERNET TO START.CA How to transfer your internet service to Start.ca. Start.ca offers cable and DSL internet services throughout Ontario, and fibre in partsof London.
PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options and how Start.ca billing works How we bill for services. Start.ca is a bit different than many other internet providers, especially when it comes to how we bill you for services. TROUBLESHOOTING SLOW INTERNET SPEEDS Troubleshooting Slow Internet Speeds. Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away.START.CA
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. WEB MAIL | START.CASTART COMMUNICATIONSWHEN DID COVERED CA START Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. WEB MAIL | START.CASTART COMMUNICATIONSWHEN DID COVERED CA START Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needWEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.ABOUT US | START.CA
Start.ca is an exceptional internet provider with lightning fast speeds, excellent prices, reliable service and polite/professional staff. I've been a customer for a long time and will continue to be so for the foreseeable future. Be smart - choose St”. “Such anamazing company!
SUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand) TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have any WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). WHAT TO LOOK FOR IN A WIRELESS ROUTER The number in the name indicates the theoretical amount of traffic the router can handle, generally in Mbps. For example: A wireless N750 router can handle more local traffic than a wireless N300 router. A wireless AC1200 router will handle more than a wireless N750, etc. The higher the number, the better but don’t buy CABLE MODEM UNBOXING AND SET UP Attach one end of the coaxial cable to the wall outlet and the other end to the jack on the back of the modem. Take the Ethernet cable and attach it to the Ethernet port on the back of the modem. Plug the other end of the Ethernet cable directly into a device (such as a computer or a laptop) and get online or connect the WEB MAIL | START.CASTART COMMUNICATIONSWHEN DID COVERED CA START Access your Start.ca email using the web, from anywhere in the world.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience. CONTACT US | START.CA Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.START.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HOW TO SWITCH YOUR INTERNET TO START.CA How to transfer your internet service to Start.ca. Start.ca offers cable and DSL internet services throughout Ontario, and fibre in partsof London.
HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO New! StartCare self-help mobile app, available on Google Play and the App Store. If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help. TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. TROUBLESHOOTING SLOW INTERNET SPEEDS Troubleshooting Slow Internet Speeds. Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away. WEB MAIL | START.CASTART COMMUNICATIONSWHEN DID COVERED CA START Access your Start.ca email using the web, from anywhere in the world.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience. CONTACT US | START.CA Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.START.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. HOW TO SWITCH YOUR INTERNET TO START.CA How to transfer your internet service to Start.ca. Start.ca offers cable and DSL internet services throughout Ontario, and fibre in partsof London.
HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT ONTARIO New! StartCare self-help mobile app, available on Google Play and the App Store. If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help. TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. TROUBLESHOOTING SLOW INTERNET SPEEDS Troubleshooting Slow Internet Speeds. Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.ABOUT US | START.CA
Start.ca has been providing internet service throughout Ontario since 1995. Find out what makes us different, and why your neighbours loveus :)
SUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand) TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options and how Start.ca billing works How we bill for services. Start.ca is a bit different than many other internet providers, especially when it comes to how we bill you for services. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). CABLE MODEM UNBOXING AND SET UP Cable modem unboxing and set up. Join Stacey from the Start.ca service for a look at what you've received (or will receive) as a new Start.ca cable internet customer. WIFI AND ROUTER SECURITY WiFi and Router Security. Securing your router (and WiFi access) are critical steps when configuring your network. Jacob, from the Start.ca service desk shows you how. WHAT TO LOOK FOR IN A WIRELESS ROUTER What to look for in a router. What is a router, anyway? A router connects your devices (e.g., cell phones, tablets and computers) tothe internet.
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. We’re available 24/7 to assist you with whatever you need.Skip To Content
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FIND YOUR NEXT
TV OBSESSION
TV JUST GOT A WHOLE LOT FRIENDLIER.Get TV today
1-866-434-5888 (24/7) ALL YOUR FAVOURITE TV CHANNELS, FOR LESS From CNN to HGTV to HBO Canada, Start TV makes it easy to get all the channels you love. Start TV also comes loaded with smart features designed to help you get the most out of all your favourite TVprograms.
*Start TV is only available to Start.ca internet customers (it’s a regulation thing). So, if you’re not already signed up, what are youwaiting for?
COMPATIBLE SYSTEMS AND DEVICES There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience. *Device must be connected to your Start.ca internet service for fullStart TV access.
START TV SET-TOP BOX Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need to hook it up to your TV or hometheatre system.
RENT FOR $10 PER MONTH, OR PURCHASE FOR $150Sign Up Today
AMAZON FIRE TV
You can now watch Start TV on supported Amazon Fire TV devices, including the Amazon Fire TV Stick 4K, Fire TV Cube, and select Fire tablets, so it’s easy to keep all your steaming apps in one place. See All Supported Devices THE NEXT GENERATION OF TV The future of entertainment is here! Our innovative features give you a new way to watch TV — your way. WATCH ON YOUR DEVICES Download the Start TV app onto your laptop, tablet and phone, and watch on your couch, in the kitchen, or even the backyard. Enjoy Start TV wherever you're connected to your home Wi-Fi. RECORD AND WATCH LATER WITH PVR Record 50 hours of programs (and record multiple programs at once). You can even access recordings from other devices in your home. THERE’S AN APP FOR THAT In addition to Start TV you can also enjoy YouTube, and browse other apps right from your TV. UNIQUE RECOMMENDATIONS Create a user profile for everyone in the house and Start TV will recommend programming you'll enjoy watching together.Sign Up Today
THREE FRIENDLY BASE PACKAGES TO CHOOSE FROM Whether you want it all or just the basics, there’s a base package designed with you in mind. Once you’ve made your selection, you can add as many theme packs or individual channels to your package as youwant.
LIGHT
OUR BASIC CHANNEL PACKAGE$20
PER MONTH
------------------------- Our basic package with 40 channels, includes local news, major networks, and French programming. Sign Up Today See ChannelsOur Recommendation
PREMIUM
TONS OF CHANNELS AT A GREAT PRICE$50
PER MONTH
------------------------- A great selection of 80+ popular channels, includes specialty programming and sports. Sign Up Today See ChannelsULTIMATE
OUR FULLY-LOADED PACKAGE$90
PER MONTH
------------------------- Features 140+ channels, with everything from our Premium package + 6 of our popular theme packs. Sign Up Today See ChannelsOur Recommendation
PREMIUM
TONS OF CHANNELS AT A GREAT PRICE -------------------------$50
PER MONTH
A great selection of 80+ popular channels, includes specialty programming and sports. Sign Up Today See ChannelsLIGHT
OUR BASIC CHANNEL PACKAGE -------------------------$20
PER MONTH
Our basic package with 40 channels, includes local news, major networks, and French programming. Sign Up Today See ChannelsULTIMATE
OUR FULLY-LOADED PACKAGE -------------------------$90
PER MONTH
Features 140+ channels, with everything from our Premium package + 6 of our popular theme packs. Sign Up Today See ChannelsINDIVIDUAL CHANNELS
Looking for a specific channel? Start TV makes it easy to order individual stations that might not be included in your package. Browse Available Channels ------------------------- ------------------------- GET MORE WITH A THEME PACK OR ADD-ON Personalize your Start TV experience by adding some of our tailored theme packs or other add-ons. There's something for everyone!ADD-ONS
CRAVE + MOVIES + HBO WITH STARZView Channels
Award-winning dramas, popular series and well known movies from HBO,CRAVE, and STARZ.
$ 20 / month
with base TV packageSign Up Today
THEME PACKS
SPORTS
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A full package of sports entertainment.$ 10 / month
with base TV packageSign Up Today
MOVIES
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Popular Hollywood and international movies, award-winning independent films, and documentaries.$ 10 / month
with base TV packageSign Up Today
KIDS
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Fun and educational programming for children.$ 10 / month
with base TV packageSign Up Today
LIFESTYLE
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Hobbies, leisure activities, and the interesting things in life.$ 10 / month
with base TV packageSign Up Today
NEWS
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International, national and local news to help you stay informed.$ 10 / month
with base TV packageSign Up Today
KNOWLEDGE
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Intelligent programming about the world around us.$ 10 / month
with base TV packageSign Up Today
EN FRANCAIS
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French-language programming for the whole family.$ 10 / month
with base TV packageSign Up Today
Show All Theme Packs LOG IN TO POPULAR APPS WITH YOUR START TV ACCOUNT. Have channels like Sportsnet, or CRAVE in your Start TV package? Download their apps, and log in using your Start TV account to enjoy things like TV, on-demand programming, and more!Crave
TSN
CTV
Bravo GO
RDS
CTV News
Comedy GO
E!
BNN Bloomberg
CP24 GO
Discovery GO
Sportsnet Now
Space GO
------------------------- Click here to see the complete list of places to watch! WE'RE HERE TO ANSWER YOUR QUESTIONS. Check out our Start TV frequently asked questions and contact us if you still need help. * What is Start TV, and how is it different from other TV providers? Start TV is the next generation of TV service. It uses your existing internet connection to deliver television programming to your home through a set-top box. * Why do I need to be a Start internet customer to get Start TV? Media distributors, like Start TV, must be registered and this registration tells us exactly how we are allowed to deliver media. The media we broadcast must be sent over our own internet distribution network, which means we can only offer Start TV to people who are Start.ca internet customers. This is a requirement from Canada’sBroadcasting Act.
* How do I watch Start TV? You can watch Start TV several ways. To watch Start TV on your television, you must rent or purchase a set-top box for each television you want to use, or you can download the Start TV app onto your mobile phone or tablet. * Will I get my favourite channels with Start TV? Yes. Our Start TV channel packages offer the channels you already know and love. Visit this page for a complete channel listing, and what you can do with each one. * How many televisions can I connect? You can access up to 4 streams on one Start TV account at one time. One set-top box counts as one stream (as does one tablet, one mobile phone, etc.). If you need more than 4 streams, you’ll need to sign up for an additional Start TV account. This is a Canadian Radio-television and Telecommunications Commission (CRTC) requirement. * Can I watch on my mobile device? Yes, you can watch on your mobile devices while on your home Wi-Fi. However, some limitations may apply to certain channels. Visit this page for a complete channel listing, and what you can do with each one. * Can I record programs and watch later with Start TV? Yes, you can record approximately 50 hours of programming on your Start TV network PVR. You can also record multiple programs at the same time, and access your recordings from other devices inside yourhome.
* Can I pause and rewind live Start TV? Yes, many channels allow you to pause and rewind live TV, but it depends on the content provider. We will be adding this functionality to more channels in the future. Visit this page for a complete channel listing, and what you can do with each one. GET ON THE TV INSIDERS’ LIST Stay up to date with all the latest on Start TV. Sign up to ourmailing list.
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