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OUR NETWORK
An interdisciplinary network of responsive service providers To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS Code of Ethics Providers/stakeholders The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management.KEY FIGURES
Change in Group revenue since 1981 Steady revenue growth until 2020 (in M€) * Subject to the financial statements being approved at the General Meeting in June 2021.HISTORY AND VALUES
Our History It all began in 1981 IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. BRINGING ASSISTANCE SOLUTIONS TOGETHER Performance-enhancing systems and data This includes setting up digital flows to our clients for integration into their value chain, using standard or custom systems and simplifying the customer experience (apps, extranet), providing comprehensive, transparent and customisable reportingPRESS RELEASES
Our latest online press releases. Discover all the sections "Mediacenter"
SHAREHOLDERS
The IMA Group is owned by Macif, Maif, Matmut, Mapa, Smacl, AMF, AGPM, MAE, Mutuelle des Motards, BPCE, Unipol, Wafa Assurance, and GroupeP&V
HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS Code of Ethics Providers/stakeholders The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management.KEY FIGURES
Change in Group revenue since 1981 Steady revenue growth until 2020 (in M€) * Subject to the financial statements being approved at the General Meeting in June 2021.HISTORY AND VALUES
Our History It all began in 1981 IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. BRINGING ASSISTANCE SOLUTIONS TOGETHER Performance-enhancing systems and data This includes setting up digital flows to our clients for integration into their value chain, using standard or custom systems and simplifying the customer experience (apps, extranet), providing comprehensive, transparent and customisable reportingPRESS RELEASES
Our latest online press releases. Discover all the sections "Mediacenter"
SHAREHOLDERS
The IMA Group is owned by Macif, Maif, Matmut, Mapa, Smacl, AMF, AGPM, MAE, Mutuelle des Motards, BPCE, Unipol, Wafa Assurance, and GroupeP&V
INNOVATION - THE IMA GROUP The IMA L@b: touching, testing and understanding. Touching: to explore the future and identify potential uses linked to assistance and services, the l@b is open to everyone, allowing them to learn about and share future technologies and uses. Testing : to begin to construct future innovations, the IMA Group has created an environment and a structure for rapidly creating MVPs (Minimum ViableHISTORY AND VALUES
Our History It all began in 1981 IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. BRINGING ASSISTANCE SOLUTIONS TOGETHER Performance-enhancing systems and data This includes setting up digital flows to our clients for integration into their value chain, using standard or custom systems and simplifying the customer experience (apps, extranet), providing comprehensive, transparent and customisable reportingKEY FIGURES
Change in Group revenue since 1981 Steady revenue growth until 2020 (in M€) * Subject to the financial statements being approved at the General Meeting in June 2021. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis.SHAREHOLDERS
The IMA Group is owned by Macif, Maif, Matmut, Mapa, Smacl, AMF, AGPM, MAE, Mutuelle des Motards, BPCE, Unipol, Wafa Assurance, and GroupeP&V
GENERAL TERMS AND CONDITIONS OF USE Intellectual property Inter Mutuelles Assistance (IMA SA) is the owner of, and/or is authorised to use, all rights relating to the logos, brands and distinctive signs. USING THE IMA GROUP’S LOGOTYPES Download logotypes To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone.IMA EXTRANET
To log into IMA’s extranet platforms. ABOUT THE GROUP. History and Values; Shareholding and Governance; Our locations HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. To accompany beneficiaries through the different stages of their lives, prevent vulnerability and provide support at critical moments we call on theskills of our
OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
LEGAL NOTICES
LEGAL NOTICES. Inter Mutuelles Assistance S.A. 118 avenue de Paris. CS 40 000. 79 033 NIORT CEDEX 9. Tél : +33 5 49 347 347. Share capital: €37,410,481. Registered with the trade and companies register of Niort under number: 320.281.025. Website editor: Claude Sarcia.IMA EXTRANET
To log into IMA’s extranet platforms. ABOUT THE GROUP. History and Values; Shareholding and Governance; Our locations HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
OUR ASSISTANCE SOLUTIONS From abroad: + 33 5 49 75 75 75. From France : 0800 75 75 75 - Service and call free of charge. From abroad: + 33 5 49 75 75 75. If you need certificates of assistance for more than six people, please contact our IMA agents at: From France : 0800 75 75 75 - Service and call INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice.LEGAL NOTICES
LEGAL NOTICES. Inter Mutuelles Assistance S.A. 118 avenue de Paris. CS 40 000. 79 033 NIORT CEDEX 9. Tél : +33 5 49 347 347. Share capital: €37,410,481. Registered with the trade and companies register of Niort under number: 320.281.025. Website editor: Claude Sarcia. USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
GENERAL TERMS AND CONDITIONS OF USE Inter Mutuelles Assistance (IMA SA) is the owner of, and/or is authorised to use, all rights relating to the logos, brands and distinctive signs. The reproduction of all or part of the website’s contents is prohibited unless IMA SA specifically agrees otherwise. The violation of any of IMA SA’s copyrights represents aninfringement of
HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
OUR ASSISTANCE SOLUTIONS From abroad: + 33 5 49 75 75 75. From France : 0800 75 75 75 - Service and call free of charge. From abroad: + 33 5 49 75 75 75. If you need certificates of assistance for more than six people, please contact our IMA agents at: From France : 0800 75 75 75 - Service and call INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice.LEGAL NOTICES
LEGAL NOTICES. Inter Mutuelles Assistance S.A. 118 avenue de Paris. CS 40 000. 79 033 NIORT CEDEX 9. Tél : +33 5 49 347 347. Share capital: €37,410,481. Registered with the trade and companies register of Niort under number: 320.281.025. Website editor: Claude Sarcia. USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
GENERAL TERMS AND CONDITIONS OF USE Inter Mutuelles Assistance (IMA SA) is the owner of, and/or is authorised to use, all rights relating to the logos, brands and distinctive signs. The reproduction of all or part of the website’s contents is prohibited unless IMA SA specifically agrees otherwise. The violation of any of IMA SA’s copyrights represents aninfringement of
HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
OUR ASSISTANCE SOLUTIONS From abroad: + 33 5 49 75 75 75. From France : 0800 75 75 75 - Service and call free of charge. From abroad: + 33 5 49 75 75 75. If you need certificates of assistance for more than six people, please contact our IMA agents at: From France : 0800 75 75 75 - Service and callSHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice. DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesLEGAL NOTICES
LEGAL NOTICES. Inter Mutuelles Assistance S.A. 118 avenue de Paris. CS 40 000. 79 033 NIORT CEDEX 9. Tél : +33 5 49 347 347. Share capital: €37,410,481. Registered with the trade and companies register of Niort under number: 320.281.025. Website editor: Claude Sarcia. USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic HOME - THE IMA GROUP Communiqué de presse IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medicalSECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
OUR ASSISTANCE SOLUTIONS From abroad: + 33 5 49 75 75 75. From France : 0800 75 75 75 - Service and call free of charge. From abroad: + 33 5 49 75 75 75. If you need certificates of assistance for more than six people, please contact our IMA agents at: From France : 0800 75 75 75 - Service and callSHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice. DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency servicesLEGAL NOTICES
LEGAL NOTICES. Inter Mutuelles Assistance S.A. 118 avenue de Paris. CS 40 000. 79 033 NIORT CEDEX 9. Tél : +33 5 49 347 347. Share capital: €37,410,481. Registered with the trade and companies register of Niort under number: 320.281.025. Website editor: Claude Sarcia. USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. OUR SOLUTION THE CONNECTED, SECURE HOME Our alarm and remote monitoring solutions are designed to be simple and easy to implement. They allow us to protect the safety of our customers using a combination of human expertise and digital technology - calling on the latest technologies such as connected objects, along with our network of qualified experts. INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. To accompany beneficiaries through the different stages of their lives, prevent vulnerability and provide support at critical moments we call on theskills of our
OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
PERSONAL DATA PROTECTION In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation, you have the following rights regarding your personal data: - Right to access. - Right to rectification. - Right to erasure. - Right to object. - Right to restrict the processing of your data. - USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
CONTEXT OF A COMPLAINT PROCESS In the case of a complaint, in the first instance, please begin by contacting your usual contact person. If no solution is forthcoming, please then contact IMA Customer Services by completing the contact form below via the www.ima.eu website, Complaints or by writing to 118 avenue de Paris - CS 40 000 - 79 033 Niort Cedex 9 . Customer ServicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. DOCUMENTS - THE IMA GROUP Last documentation. Annual Report 2019 PDF 8.9 Mo. SFCR 2020 - IMA Assurances (french version) PDF 1.8 Mo. SFCR 2020 - ASSURIMA (french version) PDF 1.8 Mo. Rapport relatif à la loi transition énergétique - IMA ASSURANCES 2019 (french version) PDF 1 Mo. Rapport relatif à la loi transition énergétique - ASSURIMA 2019 (frenchversion) PDF 1 Mo.
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. OUR SOLUTION THE CONNECTED, SECURE HOME Our alarm and remote monitoring solutions are designed to be simple and easy to implement. They allow us to protect the safety of our customers using a combination of human expertise and digital technology - calling on the latest technologies such as connected objects, along with our network of qualified experts. INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. To accompany beneficiaries through the different stages of their lives, prevent vulnerability and provide support at critical moments we call on theskills of our
OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice. BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
PERSONAL DATA PROTECTION In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation, you have the following rights regarding your personal data: - Right to access. - Right to rectification. - Right to erasure. - Right to object. - Right to restrict the processing of your data. - USING THE IMA GROUP’S LOGOTYPES Download logotypes. To download a logo, select the desired entity from the list below. Click on the logo of your choice and save it onto your computer, tablet or smartphone. Select an entity IMA Group IMH IMA Protect IMA Technologies IMA Italia IMA Iberica IMA Deutschland IMABenelux Wafa IMA
CONTEXT OF A COMPLAINT PROCESS In the case of a complaint, in the first instance, please begin by contacting your usual contact person. If no solution is forthcoming, please then contact IMA Customer Services by completing the contact form below via the www.ima.eu website, Complaints or by writing to 118 avenue de Paris - CS 40 000 - 79 033 Niort Cedex 9 . Customer ServicesIMA GROUP
01 02 05 MANAGEMENT REPORT 1.1 Presentation of the IMA Group 1.2 2019 Group Contextual Elements and Milestones 1.3 Strategy and Objectives 1.4 Activity and Economic HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice.SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: PERSONAL DATA PROTECTION In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation, you have the following rights regarding your personal data: - Right to access. - Right to rectification. - Right to erasure. - Right to object. - Right to restrict the processing of your data. - HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice.SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: PERSONAL DATA PROTECTION In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation, you have the following rights regarding your personal data: - Right to access. - Right to rectification. - Right to erasure. - Right to object. - Right to restrict the processing of your data. -OUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
OUR ASSISTANCE SOLUTIONS From abroad: + 33 5 49 75 75 75. From France : 0800 75 75 75 - Service and call free of charge. From abroad: + 33 5 49 75 75 75. If you need certificates of assistance for more than six people, please contact our IMA agents at: From France : 0800 75 75 75 - Service and call INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
OUR SOLUTION THE CONNECTED, SECURE HOME Our alarm and remote monitoring solutions are designed to be simple and easy to implement. They allow us to protect the safety of our customers using a combination of human expertise and digital technology - calling on the latest technologies such as connected objects, along with our network of qualified experts. OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. To accompany beneficiaries through the different stages of their lives, prevent vulnerability and provide support at critical moments we call on theskills of our
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency services CONTEXT OF A COMPLAINT PROCESS In the case of a complaint, in the first instance, please begin by contacting your usual contact person. If no solution is forthcoming, please then contact IMA Customer Services by completing the contact form below via the www.ima.eu website, Complaints or by writing to 118 avenue de Paris - CS 40 000 - 79 033 Niort Cedex 9 . Customer Services HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice.SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: PERSONAL DATA PROTECTION In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation, you have the following rights regarding your personal data: - Right to access. - Right to rectification. - Right to erasure. - Right to object. - Right to restrict the processing of your data. - HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations. The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
From roadside assistance to personal mobility. For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them.HISTORY AND VALUES
It all began in 1981. IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. Our shareholders strive to play a major role in the social economy. From the outset, their goal was clear: to offer a high levelof
IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
KEY FIGURES
APIs. APIs are used to load scripts: geolocation, search engines, translations, Advertising network. Ad networks can generate revenue by selling advertising space on the site. Audience measurement. The audience measurement services used to generate useful statistics attendance to improve the site. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis. Multichannel legal advice.SHAREHOLDERS
A uniform shareholder base. The IMA Group’s shareholder base has traditionally been stable and open. Our shareholders are companies with ties to the insurance industry. Major players from the social economy sector, their ambition was clear from the outset: PERSONAL DATA PROTECTION In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation, you have the following rights regarding your personal data: - Right to access. - Right to rectification. - Right to erasure. - Right to object. - Right to restrict the processing of your data. -OUR NETWORK
An interdisciplinary network of responsive service providers. To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. When your customers travel or go abroad, IMA can also rely on the professionalism of its medical OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. Within this context, the purpose of this charter is to create a dynamic establishing a commondesire (between the
OUR ASSISTANCE SOLUTIONS From abroad: + 33 5 49 75 75 75. From France : 0800 75 75 75 - Service and call free of charge. From abroad: + 33 5 49 75 75 75. If you need certificates of assistance for more than six people, please contact our IMA agents at: From France : 0800 75 75 75 - Service and call INNOVATION - THE IMA GROUP Innovation is nourished by openness. That is why we support and nurture a whole ecosystem, to enhance our products, our services and our tools. Taking an open innovation approach, we have developed partnerships with startups including Pop Valet, Mobility 24 au Portugal, Liberty Rider, Coorganiz, Oohee, Hopways, Allo Joe and MyJugaad. This
OUR SOLUTION THE CONNECTED, SECURE HOME Our alarm and remote monitoring solutions are designed to be simple and easy to implement. They allow us to protect the safety of our customers using a combination of human expertise and digital technology - calling on the latest technologies such as connected objects, along with our network of qualified experts. OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. To accompany beneficiaries through the different stages of their lives, prevent vulnerability and provide support at critical moments we call on theskills of our
BRINGING ASSISTANCE SOLUTIONS TOGETHER The power of our human capital. Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to whichwe must add
CERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency services CONTEXT OF A COMPLAINT PROCESS In the case of a complaint, in the first instance, please begin by contacting your usual contact person. If no solution is forthcoming, please then contact IMA Customer Services by completing the contact form below via the www.ima.eu website, Complaints or by writing to 118 avenue de Paris - CS 40 000 - 79 033 Niort Cedex 9 . Customer Services HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS Code of Ethics Providers/stakeholders The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management.KEY FIGURES
Change in Group revenue since 1981 Steady revenue growth until 2020 (in M€) * Subject to the financial statements being approved at the General Meeting in June 2021.HISTORY AND VALUES
Our History It all began in 1981 IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis.SHAREHOLDERS
The IMA Group is owned by Macif, Maif, Matmut, Mapa, Smacl, AMF, AGPM, MAE, Mutuelle des Motards, BPCE, Unipol, Wafa Assurance, and GroupeP&V
GENERAL TERMS AND CONDITIONS OF USE Intellectual property Inter Mutuelles Assistance (IMA SA) is the owner of, and/or is authorised to use, all rights relating to the logos, brands and distinctive signs. HOME - THE IMA GROUP Press release IMA Group 2019 results: a relevant strategy and operational resilience. The IMA Group financial statements for the financial year 2019 were approved on 17 June 2020 at the Annual General Meeting and Supervisory Board Meeting of the IMA (Inter Mutuelles Assistance) GroupOUR NETWORK
An interdisciplinary network of responsive service providers To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations.SECURE MOBILITY
For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. IMA’S NETWORK OF PARTNERS Code of Ethics Providers/stakeholders The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management.KEY FIGURES
Change in Group revenue since 1981 Steady revenue growth until 2020 (in M€) * Subject to the financial statements being approved at the General Meeting in June 2021.HISTORY AND VALUES
Our History It all began in 1981 IMA was founded in 1981 at the initiative of three major mutual insurance companies (MAAF, MAIF, MACIF), who were later joined by others, including MATMUT, Mutuelle des Motards, AGPM and MAPA. OUR SOLUTION, LEGAL SERVICES It’s not always easy to find your way around legal issues. That’s why we make the law understandable for everybody. Prevention, resolving disputes, customer relations and skills development, our private and business customers can count on our experts for support in their legal dealings on a daily basis.SHAREHOLDERS
The IMA Group is owned by Macif, Maif, Matmut, Mapa, Smacl, AMF, AGPM, MAE, Mutuelle des Motards, BPCE, Unipol, Wafa Assurance, and GroupeP&V
GENERAL TERMS AND CONDITIONS OF USE Intellectual property Inter Mutuelles Assistance (IMA SA) is the owner of, and/or is authorised to use, all rights relating to the logos, brands and distinctive signs.OUR NETWORK
An interdisciplinary network of responsive service providers To ensure our ability to provide high-calibre assistance across the globe, IMA has built up a large, reliable network of world-class companies that quickly respond whenever we call, 24/7. OUR COMPANIES AND LOCATIONS The IMA Group’s locations The IMA Group has 13 subsidiaries across Europe, in Morocco and in the USA. These international sites give IMA a true insight into local cultures and expectations. IMA’S NETWORK OF PARTNERS Code of Ethics Providers/stakeholders The INTER MUTUELLES ASSISTANCE Group is mandated by its members and customers to implement guarantees or services which their beneficiaries may claim under their contract of insurance (assistance), services or asset management. INNOVATION - THE IMA GROUP The IMA L@b: touching, testing and understanding. Touching: to explore the future and identify potential uses linked to assistance and services, the l@b is open to everyone, allowing them to learn about and share future technologies and uses. Testing : to begin to construct future innovations, the IMA Group has created an environment and a structure for rapidly creating MVPs (Minimum Viable OUR SOLUTION THE CONNECTED, SECURE HOME Our alarm and remote monitoring solutions are designed to be simple and easy to implement. They allow us to protect the safety of our customers using a combination of human expertise and digital technology - calling on the latest technologies such as connected objects, along with our network of qualified experts. OUR SOLUTION, HEALTH & WELL-BEING An architect of prevention and support services designed to accompany individuals through their life and health pathways, the IMA Group offers solutions tailored to each situation. OUR ASSISTANCE SOLUTIONS The certificate of assistance can be required in some cases, including: • visa applications for certain countries. • visa applications to travel to the Russian Federation (please be aware that Russia is particularly strict when comparing the departure and return dates on your visa application to those on your certificate of assistance) • requests from entities that organise group BRINGING ASSISTANCE SOLUTIONS TOGETHER Performance-enhancing systems and data This includes setting up digital flows to our clients for integration into their value chain, using standard or custom systems and simplifying the customer experience (apps, extranet), providing comprehensive, transparent and customisable reportingCERTIFICATIONS
ISO 9001 (v 2015) • Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients. • First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance Certification of the NF-399 mark - Interoperability of emergency services CONTEXT OF A COMPLAINT PROCESS The Client Services Department (Service Consommateur, 118 Avenue de Paris, CS 40 000, 79033 Niort Cedex 9) will provide you with a response within 10 working days. LA VERSION DE VOTRE NAVIGATEUR EST OBSOLÈTE. Elle ne vous permet plus une navigation optimisée et sécurisée. Certaines fonctionnalités du site peuvent ne pas fonctionner.Menu
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INTER MUTUELLES ASSISTANCE Aider et conseiller partout dans le monde les personnes en difficulté * L'automobile et le déplacement * L'assistance aux personnes * Le voyage et le médical* L'habitat
découvrez nos autres produits > IMA DISPOSE EN FRANCE DE PLUSIEURS STRUCTURES ET ÉQUIPES DE PROFESSIONNELS QUI PORTENT ASSISTANCE À VOS CLIENTS, DANS L'URGENCE COMME DANS LA DURÉE. Elles accompagnent vos réflexions stratégiques, anticipent l'évolution des usages et besoins des utilisateurs. Elles s'appuient sur la recherche et l'innovation pour intégrer les nouvelles technologies et vous proposer des services accessibles 24h/24 et 7j/7, partout dans le monde sur ses différents marchés : automobile, déplacement, voyage, habitation, santé, services à la personne, mobilité internationale, conseil et relation client…Qui sommes-nous
LE GROUPE IMA
Une entreprise moderne aux multiples facettes.HUMAINE
au service de plus de 45 millions de bénéficiaires potentiels partout dans le monde.INNOVANTE
grâce notamment à ses solutions d'assistance connectées qui permettent de protéger les personnes chez elles ou dans leur voiture, en cas de maladie ou lors d'un voyage à l'étranger.PERFORMANTE
par la modernisation des pratiques et outils, permettant de traiter, chaque année, plus de 2,2 millions de dossiers d'assistance.PROFESSIONNELLE
avec pour objectif la satisfaction de tous les clients, la qualité du service rendu et l'amélioration constante des offres.En savoir plus
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COMMUNIQUÉ DE PRESSE « VIVRE APRÈS » : LE NOUVEAU DISPOSITIF LANCÉ PAR L’OCIRP ET LEGROUPE IMA
« Vivre après » : le nouveau dispositif lancé par l’OCIRP et le Groupe IMA pour aider le salarié et sa famille à mieux faire face aux ruptures de vie ...Lire la suite
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COMMUNIQUÉ DE PRESSE LE PROGRAMME « IMA S@NTÉ » FAIT LE PLEIN DE NOUVEAUTÉS Lancé en 2017 par les équipes du « Pôle Santé, Bien-Vivre », le programme de prévention du Groupe IMA évolue en ce mois d’octobre....
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ACTUALITÉS
RÉSULTATS 2018 : UNE PERFORMANCE SOLIDE QUI CONFIRME LES ORIENTATIONSDU GROUPE
Dans le cadre des Assemblées Générales et du Conseil de Surveillance du Groupe IMA qui se sont tenus le jeudi 20 juin 2019 à Niort (Deux-Sèvres), les comptes de l’exercice 2018 ont étéapprou ...
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COMMUNIQUÉ DE PRESSE « VIVRE APRÈS » : LE NOUVEAU DISPOSITIF LANCÉ PAR L’OCIRP ET LEGROUPE IMA
« Vivre après » : le nouveau dispositif lancé par l’OCIRP et le Groupe IMA pour aider le salarié et sa famille à mieux faire face aux ruptures de vie...Lire la suite
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