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INTERACTIONS
Interactions provides Intelligent Virtual Assistants (IVA) that combine AI and human understanding to improve how businesses and consumers communicate. ABOUT US | LEARN MORE ABOUT INTERACTIONS | INTERACTIONS We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. VIRTUAL ASSISTANT TECHNOLOGY Learn about Interactions Speech and Language technology which provides state-of-the-art AI technologies that power our Intelligent VirtualAssistant.
MANAGEMENT TEAM
Get to know the team that is changing the future of customer care across the world. Click to meet the Interactions management team. JIM FREEZE | INTERACTIONS CMO | INTERACTIONS Jim is the Chief Marketing Officer at Interactions. Jim brings more than 25 years of experience leading marketing teams. Click to learnmore about Jim!
CAREERS AT INTERACTIONS Explore the Job openings at Interactions and find your perfect role in your interested fields like Sales, Technology, Corporate and more. Know more about Interactions and join us CUSTOMER OBSESSION IDEAS AND EXAMPLES Every company provides customer service — better known as resolving issues and answering questions via the care channels your organization has set up. Typically, this function is owned by your contact center and does not involve other departments within your organization. OMNI-CHANNEL VS OPTI-CHANNEL This day in age, with consumers more connected than ever, there is a big opportunity to leverage communication between brands and customersto drive business.
CUSTOMER CARE IN THE AGE OF THE CUSTOMER Data Source: Temkin Group Customer Care Innovation at Scale. Increasingly, the contact center is playing an important role in the context of customer experience. CORPORATE JOBS AT INTERACTIONS Discover the Job opportunities in Corporate careers at Interactions. Find and apply for the Corporate jobs at Interactions.INTERACTIONS
Interactions provides Intelligent Virtual Assistants (IVA) that combine AI and human understanding to improve how businesses and consumers communicate. ABOUT US | LEARN MORE ABOUT INTERACTIONS | INTERACTIONS We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. VIRTUAL ASSISTANT TECHNOLOGY Learn about Interactions Speech and Language technology which provides state-of-the-art AI technologies that power our Intelligent VirtualAssistant.
MANAGEMENT TEAM
Get to know the team that is changing the future of customer care across the world. Click to meet the Interactions management team. JIM FREEZE | INTERACTIONS CMO | INTERACTIONS Jim is the Chief Marketing Officer at Interactions. Jim brings more than 25 years of experience leading marketing teams. Click to learnmore about Jim!
CAREERS AT INTERACTIONS Explore the Job openings at Interactions and find your perfect role in your interested fields like Sales, Technology, Corporate and more. Know more about Interactions and join us CUSTOMER OBSESSION IDEAS AND EXAMPLES Every company provides customer service — better known as resolving issues and answering questions via the care channels your organization has set up. Typically, this function is owned by your contact center and does not involve other departments within your organization. OMNI-CHANNEL VS OPTI-CHANNEL This day in age, with consumers more connected than ever, there is a big opportunity to leverage communication between brands and customersto drive business.
CUSTOMER CARE IN THE AGE OF THE CUSTOMER Data Source: Temkin Group Customer Care Innovation at Scale. Increasingly, the contact center is playing an important role in the context of customer experience. CORPORATE JOBS AT INTERACTIONS Discover the Job opportunities in Corporate careers at Interactions. Find and apply for the Corporate jobs at Interactions.INTERACTIONS
Interactions provides Intelligent Virtual Assistants (IVA) that combine AI and human understanding to improve how businesses and consumers communicate. ABOUT US | LEARN MORE ABOUT INTERACTIONS | INTERACTIONS We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. INTERACTIONS IN THE NEWS Want to learn more about Interactions and Conversational AI? Get the latest news and press on Interactions here and stay up to date withus. Click for more!
MANAGEMENT TEAM
Get to know the team that is changing the future of customer care across the world. Click to meet the Interactions management team. HOW DX CHANGED THE CHANNEL GAME It’s no question that the year 2020 drastically shifted customer experience focus toward digital channels. While this trend had already been on the minds of forward-thinking companies for years, those who did not have a solid digital strategy in place were forced to adapt. DRIVING ROI WITH INTELLIGENT VIRTUAL ASSISTANTS Companies plan to more than double their adoption of Intelligent Virtual Assistants (IVAs) by early 2020. And that’s no surprise considering the major shift in focus towards customer service. But despite the fast adoption, choosing new technology for your business is still a big decision. CUSTOMER OBSESSION IDEAS AND EXAMPLES Every company provides customer service — better known as resolving issues and answering questions via the care channels your organization has set up. Typically, this function is owned by your contact center and does not involve other departments within your organization. 4 OBSERVATIONS ON STATE OF CUSTOMER CARE Customer care, although increasingly important, is constantly evolving. Businesses know they need to excel at customer care in order to remain competitive, but with the pace at which consumer preferences for channels continue to change, it’s difficult to develop a comprehensive and effective customer care strategy. CUSTOMER CARE IN THE AGE OF THE CUSTOMER Data Source: Temkin Group Customer Care Innovation at Scale. Increasingly, the contact center is playing an important role in the context of customer experience.REAL TIME ANALYST
Apply for Real Time Analyst - 2nd Shift job with Interactions in US - Remote. Browse and apply for Corporate jobs at InteractionsPROMO BANNER
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INTELLIGENT VIRTUAL ASSISTANTS 101 What is an Intelligent Virtual Assistant? Download our whitepaper fora crash course
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CUSTOMER CASE STUDY: HYATT Learn how this global hospitality company saved $4M a year with an IVAfrom Interactions
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DRIVE DIGITAL TRANSFORMATION WITH OUR INTELLIGENT VIRTUAL ASSISTANTS IMPROVE CX AND REDUCE COST WITH CONVERSATIONAL AIRequest a Demo
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BREAKTHROUGH CONVERSATIONAL AI Freeing your customers to speak naturally HUMAN LEVELS OF UNDERSTANDING Your customers aren’t just heard, they are understoodPROVEN AT SCALE
Billions of secure & compliant interactions annually SUCCESS BASED BUSINESS MODEL It works or you don’t pay From the old way of "contain and deflect" to a new way of "engage anddelight"
From "IVR" To "Conversational AI" Start every conversation with, "How May I Help You?" With Interactions, your customers aren't limited to frustrating menu trees and IVRs. Our Conversational AI gives people the flexibility to communicate in their own words—regardless of language, accent, noise or complexity of their query. From "Robotic & Inefficient" To "Human & effortless" Let customers control the conversation. Customers shouldn't have to change how they speak to get the service they need. That's why Interactions technology understands and communicates at a human level, so people can talk or type naturally. From "Frustration" To "Satisfaction" Your best agent, at scale. Just like a great agent, Interactions IVA turns every conversation into an opportunity to engage and delight, because it understands intent, responds like a human and reflects your brand persona. From "Agent Churn" To "Agent Productivity" Your agents deserve a good experience, too. Interactions IVA can handle transactional or data-driven tasks and free up your agents to focus on what they really want to do — help customers who need personal attention. From "Contact Center" To "Engagement Center" Think beyond the contact center. Interactions Intelligent Virtual Assistant gives you the power to engage and delight customers with a personalized experience at every stage of their journey, across any channel. With Interactions, you get: INCREASE CUSTOMER ENGAGEMENT Your customers compare you to the best brands they interact with. Delight them with self-service that works. Our Intelligent Virtual Assistant (IVA) lets you truly engage with your customers on the channels of their choice, across their customer journey. IMPROVE CUSTOMER SATISFACTION Customer experience can make or break your brand. Our IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS. Our enterprise clients are consistently recognized as CX leaders by J.D. Power, Forbes, and others. DECREASE OPERATIONAL EXPENSE You shouldn’t have to choose between quality and savings. Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution. Moreover, our IVA is proven at scale to handle normal volumes as well as seasonal peaks, eliminating OPEX due to seasonal hiring and training. ELIMINATE AGENT CHURN Agent churn is one of the biggest challenges faced by contact centers. The tedious nature of work makes agents bored, disengaged and burnt-out over time. The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.ELEVATE AGENT VALUE
The IVA takes over repetitive, mundane transactions such as data gathering, password resets, payment processing and more, leaving your agents to concentrate on revenue-generating tasks that require agent expertise like upsell. This improves agent productivity and value. REDUCE OPERATIONAL RISK Our IVA is a fully managed cloud-based solution. From initial design to implementation and from continuous training and improvement, to security and compliance, we’ve got you covered. With our deployment expertise, you can speed up time-to-market and realize your ROIquicker.
WE’RE THE FRONT DOOR TO MILLIONS OF GREAT CUSTOMER INTERACTIONS. Interactions clients are leaders in customer experience.Meet Our Clients
“With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a successfulimplementation.”
– Darcy Dale, Resource Manager, Westar EnergyWhitepaper
Why Conversational AI Is Key to Customer Service in the CustomerExperience Era
In a recent whitepaper with Tractica, we discuss the importance of conversational AI in the customer experience era.eBook
A CMO's Guide to Conversational AI What is conversational AI and how can it help customer care? Check out our CMO's guide to implementing a conversational AI customer carestrategy.
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Adaptive Understanding How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology. WANT TO LEARN MORE? LET’S TALK.Request a Demo
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