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REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. 20 CRITICAL IMPLEMENTATION TASKS WHEN MOVING TO A 3PLSEE MORE ON MULTICHANNELMERCHANT.COM 11 ECOMMERCE FULFILLMENT CENTER LAYOUT DESIGN PRINCIPLES Most ecommerce fulfillment centers operate with one of the following racking designs: 8-9-foot narrow aisle width utilizes a narrow aisle reach truck and may yield up to a 33% improvement in pallet storage capacity over 12-foot aisles. 6-foot very narrow aisle width utilizes a turret truck or swing arm truck design, and may yield up to a 66% FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. 15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. 20 CRITICAL IMPLEMENTATION TASKS WHEN MOVING TO A 3PLSEE MORE ON MULTICHANNELMERCHANT.COM 11 ECOMMERCE FULFILLMENT CENTER LAYOUT DESIGN PRINCIPLES Most ecommerce fulfillment centers operate with one of the following racking designs: 8-9-foot narrow aisle width utilizes a narrow aisle reach truck and may yield up to a 33% improvement in pallet storage capacity over 12-foot aisles. 6-foot very narrow aisle width utilizes a turret truck or swing arm truck design, and may yield up to a 66% FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. 15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. ECOMMERCE RETURNS, THE NEW SALES TOOL 1 day ago · How can retailers leverage costly ecommerce returns into a sales tool? It’s an interesting question that has emerged as retailers wrestle with an avalanche of ecommerce return expenses in 2020. According to the National Retail Federation, consumers returned an estimated $428 billion in GMV to ORIENTAL TRADING COMPANY TO LAUNCH MARKETPLACE THIS SUMMER 22 hours ago · First-of-its-kind marketplace in the celebration, education and craft retail market. Omaha, NE, June 8, 2021 – Oriental Trading Company, Inc., the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys, novelties and school supplies, today announced that it will expand its ecommerce presence through a third-party seller marketplace powered by Mirakl. POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. HOW PACKAGING CAN SAVE YOUR BRAND BY NOT SHIPPING AIR 19 hours ago · When starting an online store, ecommerce entrepreneurs have so much to consider, including how to drive more sales and setting up shipping, among other topics. For many, packaging is towards the middle or end of their list of things to prioritize, but efficient packaging can be a GETTING YOUR CARRIER MIX RIGHT IN 2021 As ecommerce continues to thrive, brands are feeling the pressure to improve their direct-to-consumer strategy. Crafting a shipping carrier mix may be low on the list of priorities for improving profits, but it shouldn’t be. Relying on a single carrier to fulfill your shippingneeds can be
8 WAYS THE RETAIL LANDSCAPE MAY CHANGE AFTER CORONAVIRUS E-Grocery Delivery Goes for a Ride. Online grocery adoption has been slow in the U.S., but the coronavirus pandemic may turn out to be the catalyst grocers have been seeking. According to CivicScience, 47% of consumers said they were shopping for online groceries more during the week of March 22, 2020, compared to only 11% just three weeks prior. 10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 Perry Belcastro. January 20, 2021. The past year has redefined how Americans shop. Online order volume has risen exponentially. Buy online, pick-up in store (BOPIS) and curbside pick-up have become commonplace. Free shipping is practically an industry standard. Already underway prior to the coronavirus pandemic, ecommerce fastbecame the new
PITNEY BOWES EXPANDS SMART LOCKERS PROGRAM 1 day ago · Pitney Bowes is rolling out a new series of smart lockers that can be used either in office or apartment buildings, college campuses or retail stores that can be configured to use as parcel boxes for individuals to send and receive items, or for picking up ecommerce orders and processing returns. ESTÉE LAUDER SEES SUCCESS IN COVID ERA WITH LIVESTREAMING Interactivity, fun, engagement and education are all tied together in the phenomenon of livestreaming commerce, the digital equivalent of a direct selling television channel but with a hip extreme makeover, an Estée Lauder executive told attendees at NRF 2021’s Chapter 1virtual event.
POPUP FULFILLMENT CENTERS OVERCOME LAST MILE OBSTACLES Experts say last-mile delivery represents over half the total shipment cost. Coupled with unanticipated factors due to COVID-19, streamlining the last mile is quite the conundrum for retailers. Popup fulfillment centers create smarter supply chains, transforming last-mile delivery via decentralized facilities, reducing costs and speeding up HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
15 WAYS TO IMPROVE WAREHOUSE SPACE UTILIZATION Right-Size Your Slots. Match the size and sales of the item to the right sized pick slot to maximize the utilization of the picking slot cube. Having various sizes of picking slots can facilitate this process. The same logic applies to locations where you store reserve or overstocks. In forward picking, keep 4-7 days of sales by SKU toreduce
15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so 20 CRITICAL IMPLEMENTATION TASKS WHEN MOVING TO A 3PLSEE MORE ON MULTICHANNELMERCHANT.COM FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. WALMART LAUNCHES FULFILLMENT SERVICES FOR 3P SELLERS ON February 26, 2020. Walmart has launched a fulfillment service for sellers on its marketplace, similar to Fulfillment By Amazon, leveraging its vast logistics network to provide storing, picking, packing and shipping returns processing and customer service for a fee and entice more sellers onto the platform. Walmart FulfillmentServices started
HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
15 WAYS TO IMPROVE WAREHOUSE SPACE UTILIZATION Right-Size Your Slots. Match the size and sales of the item to the right sized pick slot to maximize the utilization of the picking slot cube. Having various sizes of picking slots can facilitate this process. The same logic applies to locations where you store reserve or overstocks. In forward picking, keep 4-7 days of sales by SKU toreduce
15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so 20 CRITICAL IMPLEMENTATION TASKS WHEN MOVING TO A 3PLSEE MORE ON MULTICHANNELMERCHANT.COM FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. WALMART LAUNCHES FULFILLMENT SERVICES FOR 3P SELLERS ON February 26, 2020. Walmart has launched a fulfillment service for sellers on its marketplace, similar to Fulfillment By Amazon, leveraging its vast logistics network to provide storing, picking, packing and shipping returns processing and customer service for a fee and entice more sellers onto the platform. Walmart FulfillmentServices started
HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. MAVERIK SELECTS ZEBRA AND REFLEXIS TO STREAMLINE STORE 2 hours ago · Convenience store brand integrates task and workforce management across 360+ store locations . DEDHAM, MA, June 3, 2021 – Reflexis Systems (now part of Zebra Technologies), a leading provider of intelligent workforce management and execution solutions for multi-site businesses in retail, food service, hospitality and banking, today announced that Maverik — Adventure’s First Stop,has
WHITEBOX LAUNCHES FIRST-OF-ITS-KIND ECOMMERCE TECHNOLOGY 3 hours ago · Company Expands Board of Directors to Include Agency and Data Leader. Baltimore, June 8, 2021 — Whitebox, the leading ecommerce management platform for brands, today announced the launch of its new business intelligence technology, Omnifi™.The proprietary technology solves the problem of having fragmented data across selling channels, uniting marketing, sales, and logistics. ECOMMERCE RETURNS, THE NEW SALES TOOL 19 hours ago · How can retailers leverage costly ecommerce returns into a sales tool? It’s an interesting question that has emerged as retailers wrestle with an avalanche of ecommerce return expenses in 2020. According to the National Retail Federation, consumers returned an estimated $428 billion in GMV to ORIENTAL TRADING COMPANY TO LAUNCH MARKETPLACE THIS SUMMER 2 hours ago · First-of-its-kind marketplace in the celebration, education and craft retail market. Omaha, NE, June 8, 2021 – Oriental Trading Company, Inc., the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys, novelties and school supplies, today announced that it will expand its ecommerce presence through a third-party seller marketplace powered by Mirakl. SHIPPO RAISES $50 MILLION TO CROSS UNICORN THRESHOLD Shippo founders Laura Behrens Wu and Simon Kreuz. Shipping platform firm Shippo has raised another $50 million in capital, just three months after its last $45 million round, doubling its valuation in that time to over $1 billion as it claims 100,000 ecommerce customers and looks to expand internationally via marketplace and platform partners.. The round was led by Talia Goldberg and GETTING YOUR CARRIER MIX RIGHT IN 2021 As ecommerce continues to thrive, brands are feeling the pressure to improve their direct-to-consumer strategy. Crafting a shipping carrier mix may be low on the list of priorities for improving profits, but it shouldn’t be. Relying on a single carrier to fulfill your shippingneeds can be
PITNEY BOWES EXPANDS SMART LOCKERS PROGRAM 23 hours ago · Pitney Bowes is rolling out a new series of smart lockers that can be used either in office or apartment buildings, college campuses or retail stores that can be configured to use as parcel boxes for individuals to send and receive items, or for picking up ecommerce orders and processing returns. 15 WAYS TO IMPROVE WAREHOUSE SPACE UTILIZATION Right-Size Your Slots. Match the size and sales of the item to the right sized pick slot to maximize the utilization of the picking slot cube. Having various sizes of picking slots can facilitate this process. The same logic applies to locations where you store reserve or overstocks. In forward picking, keep 4-7 days of sales by SKU toreduce
MO CHEEMA, AUTHOR AT MULTICHANNEL MERCHANT Mo Cheema is the Director of Solutions Design and Implementation at Position Imaging. He is designing omnichannel retail fulfillment solutions using the iPickup platform. He also had a highly influential career at UPS, where he spearheaded several new product and business concepts, developed a 5 QUESTIONS THAT WILL HELP WITH UP-SELLING AND CROSS Let the agents experience the products and services when possible so they have their own stories to tell. Practice, practice, practice. The table below explains various ways to help agents gain expertise with up-selling and cross-selling. The main goal is to ensure that the agent is not practicing on your customer.__ __
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AMAZON REPORTEDLY ADJUSTED SEARCH ALGORITHM TO FAVOR ITSELF: WSJ Amazon has reportedly adjusted the search algorithm on its marketplace in such a way as to favor results more profitable to itself, including its own house brands competing with third-party sellers, according to a report in the Wall Street Journal, a charge which the companydenies.
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HANDLING SUBSCRIPTION BOX BUSINESS GROWTH Subscription box ecommerce has grown more than 100% a year for the past five years, according to McKinsey & Company. If you have a subscription box offering, you need to evaluate your business and make sure you’re prepared for growth. Three key areas to consider: Personalization, transportation management and technology.READ MORE →
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NAVIGATING ECOMMERCE TAX A YEAR AFTER THE WAYFAIR DECISION To help ecommerce sellers better understand the landscape a year-plus after the Wayfair decision, Multichannel Merchant spoke with Mark Sieczkowski, senior product manager at Vertex, in an MCM CommerceChat podcast. Sieczkowski addresses registration, reporting and filing requirements and manual vs. automated processes.READ MORE →
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