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ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. TRY OUR KILOWHAT? CALCULATOR Use our interactive kW calculator to get a better idea of how those lazy summer days in front of the TV, soggy weekend video gaming sessions and hours plugged into your computer can add to your annual energy use. Just enter a few figures below to discover which device is your biggest kW drainer. GUARANTEED STANDARDS OF PERFORMANCE Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Faulty electricity prepayment meters. Cases where regulation applied (number) Breaches (number) 2,824.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). GAS SITEWORKS & METER APPLICATION FORM Gas Siteworks & Meter Application Form Type your details directly into the fields provided in this PDF file, then submit automatically byemail, by
ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. TRY OUR KILOWHAT? CALCULATOR Use our interactive kW calculator to get a better idea of how those lazy summer days in front of the TV, soggy weekend video gaming sessions and hours plugged into your computer can add to your annual energy use. Just enter a few figures below to discover which device is your biggest kW drainer. GUARANTEED STANDARDS OF PERFORMANCE Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Faulty electricity prepayment meters. Cases where regulation applied (number) Breaches (number) 2,824.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). GAS SITEWORKS & METER APPLICATION FORM Gas Siteworks & Meter Application Form Type your details directly into the fields provided in this PDF file, then submit automatically byemail, by
ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12INSOLVENCY FORM
Insolvency Form. Thanks for getting in touch with us. We've received your query and we'll get back to you within the next 10 working days. In the meantime, if you have any questions, you may find what you are looking for in our online help and support. Or search our FAQs, Kind regards,npower Customer Services. Name. Type of insolvency.Bankruptcy.
TRY OUR KILOWHAT? CALCULATOR Use our interactive kW calculator to get a better idea of how those lazy summer days in front of the TV, soggy weekend video gaming sessions and hours plugged into your computer can add to your annual energy use. Just enter a few figures below to discover which device is your biggest kW drainer. WHAT IS EXCLUSIVE FIX APRIL 2021? Our Exclusive Fix April 2021 tariff is no longer available. If you're already on Exclusive Fix April 2021, you can continue to enjoy the benefits of the tariff for the rest of your fixed period. CAVITY WALL INSULATION Cavity wall insulation is a great way to save money. According to the Energy Saving Trust, having your cavity walls insulated to the correct specifications, can save you up to £250* per year. By installing cavity wall insulation, you could save up to 1,100kg* of carbon dioxide emissions each year. Savings will vary from property toproperty.
GUARANTEED STANDARDS OF PERFORMANCE Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Faulty electricity prepayment meters. Cases where regulation applied (number) Breaches (number) 2,824. NPOWER - MY ACCOUNT ONLINE - HELP Help - Registration. To register for my account online simply enter your npower account number and npower contract number. You will be able to find these on one of your recent invoices. Note: This service is currently only available for our larger business electricity customers. You are not eligible to use this service if you are a gascustomer
NPOWER - MY ACCOUNT ONLINE - HELP Help - Login. To login to my account online simply enter your username and password. If you have registered for my account online yourself we will send you an e-mail when your account is ready, you can then login with the username and password that you chose when you registered. If you have been given access to my account online by another LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users.ABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. WHAT IS EXCLUSIVE FIX MARCH 2021? A standing charge applies. After 31 March 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Exclusive Fix March 2021, your prices will be fixed until 31 March 2021. A £30 per fuel early exit fee may apply if you change tariff orLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. FUEL BANK | IN THE COMMUNITY | ABOUT US | NPOWER The Fuel Bank ® scheme. The Fuel Bank ® scheme at npower has now ended, but please visit our friends at the Fuel Bank Foundation who continue with this work. Visit www.fuelbankfoundation.org or email team@fuelbankfoundation.org.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). THE GUIDE TO REACTIVE POWER The guide to reactive power An npower briefing note Electricity can be either direct current (DC) or alternating current (AC). Electricitysupplied from a
LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users.ABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. WHAT IS EXCLUSIVE FIX MARCH 2021? A standing charge applies. After 31 March 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Exclusive Fix March 2021, your prices will be fixed until 31 March 2021. A £30 per fuel early exit fee may apply if you change tariff orLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. FUEL BANK | IN THE COMMUNITY | ABOUT US | NPOWER The Fuel Bank ® scheme. The Fuel Bank ® scheme at npower has now ended, but please visit our friends at the Fuel Bank Foundation who continue with this work. Visit www.fuelbankfoundation.org or email team@fuelbankfoundation.org.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). THE GUIDE TO REACTIVE POWER The guide to reactive power An npower briefing note Electricity can be either direct current (DC) or alternating current (AC). Electricitysupplied from a
LOG IN - NPOWER
View & pay your npower bill, submit meter readings and manage your payments with your secure online account. Don't have an online account? Activate it now. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.INSOLVENCY FORM
Insolvency Form. Thanks for getting in touch with us. We've received your query and we'll get back to you within the next 10 working days. In the meantime, if you have any questions, you may find what you are looking for in our online help and support. Or search our FAQs, Kind regards,npower Customer Services. Name. Type of insolvency.Bankruptcy.
WHAT IS EXCLUSIVE FIX MARCH 2021? A standing charge applies. After 31 March 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Exclusive Fix March 2021, your prices will be fixed until 31 March 2021. A £30 per fuel early exit fee may apply if you change tariff or WHAT IS EXCLUSIVE FIX APRIL 2021? Our Exclusive Fix April 2021 tariff is no longer available. If you're already on Exclusive Fix April 2021, you can continue to enjoy the benefits of the tariff for the rest of your fixed period. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 HOW HAVE YOU WORKED OUT MY ENERGY USAGE COMPARED TO OTHER We'll compare you to other households using your household profile - this is based on the questions you answered about: We look at how much gas and electricity you've used in the last 12 months, compared to what our other customers in the same area used on average - where they have a profile that matches the answers you gave about your household.CREDIT REFERENCING
Credit Referencing - What happens if I'm struggling to pay - will you penalise me? If you can't pay your bill, or make a payment you had agreed to pay, you need to tell us as soon as you know. If we know before you get into difficulties we can try to agree an alternative solution for you, which may mean it does not affect your creditrating.
WHY IS MY GAS USAGE NOT SHOWING ON MY SMART ENERGY DISPLAY? Why is my gas usage not showing on my Smart Energy Display? Your gas usage is updated on your Smart Energy Display every 30 minutes. Please also remember that your gas usage is likely to change over thedifferent seasons.
PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched andLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched andLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started.BUSINESS SOLUTIONS
Fuelling your business Dual fuel discount. If you are a new customer looking to join npower Business Solutions - or you are an existing customer and would like to renew your gas or electricity - by agreeing a contract for 1 year or more for both supplies, we can save your business £200 on your first invoice.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. WHAT IS EXCLUSIVE FIX APRIL 2021? Our Exclusive Fix April 2021 tariff is no longer available. If you're already on Exclusive Fix April 2021, you can continue to enjoy the benefits of the tariff for the rest of your fixed period. WHAT IS EXCLUSIVE FIX MARCH 2021? A standing charge applies. After 31 March 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Exclusive Fix March 2021, your prices will be fixed until 31 March 2021. A £30 per fuel early exit fee may apply if you change tariff or WHAT IS GO GREEN ENERGY FIX OCTOBER 2021? A standing charge applies. After 31 October 2021 you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff - we’ll let you know at the time. A £30 per fuel early exit fee may apply if you change your tariff or supplier before 12 September 2021. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 HOW HAVE YOU WORKED OUT MY ENERGY USAGE COMPARED TO OTHER We'll compare you to other households using your household profile - this is based on the questions you answered about: We look at how much gas and electricity you've used in the last 12 months, compared to what our other customers in the same area used on average - where they have a profile that matches the answers you gave about your household. THE GUIDE TO REACTIVE POWER The guide to reactive power An npower briefing note Electricity can be either direct current (DC) or alternating current (AC). Electricitysupplied from a
PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched andLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched andLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started.BUSINESS SOLUTIONS
Fuelling your business Dual fuel discount. If you are a new customer looking to join npower Business Solutions - or you are an existing customer and would like to renew your gas or electricity - by agreeing a contract for 1 year or more for both supplies, we can save your business £200 on your first invoice.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. WHAT IS EXCLUSIVE FIX APRIL 2021? Our Exclusive Fix April 2021 tariff is no longer available. If you're already on Exclusive Fix April 2021, you can continue to enjoy the benefits of the tariff for the rest of your fixed period. WHAT IS EXCLUSIVE FIX MARCH 2021? A standing charge applies. After 31 March 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Exclusive Fix March 2021, your prices will be fixed until 31 March 2021. A £30 per fuel early exit fee may apply if you change tariff or WHAT IS GO GREEN ENERGY FIX OCTOBER 2021? A standing charge applies. After 31 October 2021 you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff - we’ll let you know at the time. A £30 per fuel early exit fee may apply if you change your tariff or supplier before 12 September 2021. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 HOW HAVE YOU WORKED OUT MY ENERGY USAGE COMPARED TO OTHER We'll compare you to other households using your household profile - this is based on the questions you answered about: We look at how much gas and electricity you've used in the last 12 months, compared to what our other customers in the same area used on average - where they have a profile that matches the answers you gave about your household. THE GUIDE TO REACTIVE POWER The guide to reactive power An npower briefing note Electricity can be either direct current (DC) or alternating current (AC). Electricitysupplied from a
PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched andLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched andLOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH). LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started.BUSINESS SOLUTIONS
Fuelling your business Dual fuel discount. If you are a new customer looking to join npower Business Solutions - or you are an existing customer and would like to renew your gas or electricity - by agreeing a contract for 1 year or more for both supplies, we can save your business £200 on your first invoice.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. WHAT IS EXCLUSIVE FIX APRIL 2021? Our Exclusive Fix April 2021 tariff is no longer available. If you're already on Exclusive Fix April 2021, you can continue to enjoy the benefits of the tariff for the rest of your fixed period. WHAT IS EXCLUSIVE FIX MARCH 2021? A standing charge applies. After 31 March 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Exclusive Fix March 2021, your prices will be fixed until 31 March 2021. A £30 per fuel early exit fee may apply if you change tariff or WHAT IS GO GREEN ENERGY FIX OCTOBER 2021? A standing charge applies. After 31 October 2021 you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff - we’ll let you know at the time. A £30 per fuel early exit fee may apply if you change your tariff or supplier before 12 September 2021. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 HOW HAVE YOU WORKED OUT MY ENERGY USAGE COMPARED TO OTHER We'll compare you to other households using your household profile - this is based on the questions you answered about: We look at how much gas and electricity you've used in the last 12 months, compared to what our other customers in the same area used on average - where they have a profile that matches the answers you gave about your household. THE GUIDE TO REACTIVE POWER The guide to reactive power An npower briefing note Electricity can be either direct current (DC) or alternating current (AC). Electricitysupplied from a
PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched and I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. HOW IS THE FEED IN TARIFF BILLED FOR BUSINESS SOLUTIONS How is the Feed in Tariff billed for Business Solutions customers on pass through? For each April to March period, we bill your Business based on an indicative FiT charge per MWh supplied which we forecast using data supplied by Ofgem and DECC. This is shown as a separate line item on your invoice, labelled 'Feed in Tariff'.*. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer.LOGIN
We’ve made managing your finances as quick and easy as possible. View and download your invoices and keep track of all transactions. RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched and I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. HOW IS THE FEED IN TARIFF BILLED FOR BUSINESS SOLUTIONS How is the Feed in Tariff billed for Business Solutions customers on pass through? For each April to March period, we bill your Business based on an indicative FiT charge per MWh supplied which we forecast using data supplied by Ofgem and DECC. This is shown as a separate line item on your invoice, labelled 'Feed in Tariff'.*.BUSINESS SOLUTIONS
Fuelling your business Dual fuel discount. If you are a new customer looking to join npower Business Solutions - or you are an existing customer and would like to renew your gas or electricity - by agreeing a contract for 1 year or more for both supplies, we can save your business £200 on your first invoice.ABOUT US | NPOWER
npower is a leading supplier of gas and electricity for residential and business customers. Discover more about us and our company.ENERGY SAVING TIPS
Insulation. Thermal or heavy curtains help save energy during the winter, as do letter box and key hole covers, keeping the cold chills out and the warm air in. Make sure to close them at night as well – this will prevent warm air escaping from the windows, helping keep your house warmer for longer. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users. SUPPORT WITH PAYING YOUR ENERGY BILL If you're having trouble paying bills, let us know and we can help. Just get in contact - have your account number and an up-to-date meter reading handy. We'll ask you a few questions about your situation to help work out a way to pay your bill. All you have to do is get in touch with us to get started. WHAT IS FIX ONLINE V41 OCTOBER 2021? After 31 October 2021, you'll automatically move to our cheapest Standard variable tariff applicable to you, or another applicable tariff. We’ll let you know at the time. With Fix Online v41 October 2021, your prices will be fixed until 31 October 2021. A £30 per fuel early exit fee may apply if you change tariff or supplier before 12 WHAT DATE IS MY FIT ELIGIBILITY DATE? For any applications received after the 31 March 2019 but before the 1 April 2020, the installation must have been accredited prior to the 31 March 2019 and have an MCS certificate which was issued on or before 31 March 2019 to be eligible for the FIT scheme. TRY OUR KILOWHAT? CALCULATOR Use our interactive kW calculator to get a better idea of how those lazy summer days in front of the TV, soggy weekend video gaming sessions and hours plugged into your computer can add to your annual energy use. Just enter a few figures below to discover which device is your biggest kW drainer. LOGIN TEMPLATE TITLE Products & contracts. All your product and contract information in one place, where you can search and download records, view terms and conditions, renewal dates and much more. GUARANTEED STANDARDS OF PERFORMANCE Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Cases where regulation applied (number) Faulty electricity prepayment meters. Cases where regulation applied (number) Breaches (number) 2,824.LOG IN - NPOWER
View & pay your npower bill, submit meter readings and manage your payments with your secure online account. Don't have an online account? Activate it now. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inENERGY TARIFFS
On 5 February the energy regulator, Ofgem, announced an increase in the price cap for customers on standard variable rates from 1 April 2021. This means our gas and electricity prices have now changed for customers on our standard variable tariffs. You don’t need to do anything - if you’re affected you’ll have received a letter aroundthe
ECO SCHEME |NPOWER
You can see if you qualify under the government's Energy Company Obligation (ECO) scheme by completing our online application form. If you are and you’d like to progress this application further you can choose whether or not you want us to pass your information to our trusted provider 0800 Repair* who may be able to help you further. METER OPERATION, DATA COLLECTION, AND DATA AGGREGATION Meter Operator (MOP): We can be appointed to install, upgrade and maintain metering equipment at your site (s). Any Half-Hourly (HH) meter must have a MOP contract in place. Data Aggregator (DA): We are accredited by Elexon to carry out data aggregation services to industry standards. The DA is responsible for passing consumption datafrom the
CHANGES TO NON-COMMODITY CHARGES Changes to electricity. non-commodity. charges. We remain committed to improving the products and services that we provide to our customers. As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing, online account management I WANT TO MAKE CHANGES TO MY ACCOUNT DETAILS, WHAT DO I I want to make changes to my account details, what do I need to do? The easiest way to change your details is to log in to your online account and then go to your profile. If you don't have an online account then you can contact us to speak to someone. If you need to change your details because you're moving home, please view our movinghome page.
I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. HOW DO I GET A REPLACEMENT PAYMENT DEVICE FOR MY How do I get a replacement payment device for my prepayment meter? Please contact us and we will arrange for a replacement key or card. If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages. I HAVE A QUERY REGARDING MICROGENERATION WHO DO I CONTACT? I have a query regarding Microgeneration who do I contact? The Microgeneration team can help with any queries regarding Microgeneration e.g. solar PV systems, how it works and what steps you need to take when getting these devices installed. They can also assist with any queries relating toLOG IN - NPOWER
View & pay your npower bill, submit meter readings and manage your payments with your secure online account. Don't have an online account? Activate it now. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inENERGY TARIFFS
On 5 February the energy regulator, Ofgem, announced an increase in the price cap for customers on standard variable rates from 1 April 2021. This means our gas and electricity prices have now changed for customers on our standard variable tariffs. You don’t need to do anything - if you’re affected you’ll have received a letter aroundthe
ECO SCHEME |NPOWER
You can see if you qualify under the government's Energy Company Obligation (ECO) scheme by completing our online application form. If you are and you’d like to progress this application further you can choose whether or not you want us to pass your information to our trusted provider 0800 Repair* who may be able to help you further. METER OPERATION, DATA COLLECTION, AND DATA AGGREGATION Meter Operator (MOP): We can be appointed to install, upgrade and maintain metering equipment at your site (s). Any Half-Hourly (HH) meter must have a MOP contract in place. Data Aggregator (DA): We are accredited by Elexon to carry out data aggregation services to industry standards. The DA is responsible for passing consumption datafrom the
CHANGES TO NON-COMMODITY CHARGES Changes to electricity. non-commodity. charges. We remain committed to improving the products and services that we provide to our customers. As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing, online account management I WANT TO MAKE CHANGES TO MY ACCOUNT DETAILS, WHAT DO I I want to make changes to my account details, what do I need to do? The easiest way to change your details is to log in to your online account and then go to your profile. If you don't have an online account then you can contact us to speak to someone. If you need to change your details because you're moving home, please view our movinghome page.
I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. HOW DO I GET A REPLACEMENT PAYMENT DEVICE FOR MY How do I get a replacement payment device for my prepayment meter? Please contact us and we will arrange for a replacement key or card. If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages. I HAVE A QUERY REGARDING MICROGENERATION WHO DO I CONTACT? I have a query regarding Microgeneration who do I contact? The Microgeneration team can help with any queries regarding Microgeneration e.g. solar PV systems, how it works and what steps you need to take when getting these devices installed. They can also assist with any queries relating to I WANT TO MAKE CHANGES TO MY ACCOUNT DETAILS, WHAT DO I I want to make changes to my account details, what do I need to do? The easiest way to change your details is to log in to your online account and then go to your profile. If you don't have an online account then you can contact us to speak to someone. If you need to change your details because you're moving home, please view our movinghome page.
CHANGES TO NON-COMMODITY CHARGES Changes to electricity. non-commodity. charges. We remain committed to improving the products and services that we provide to our customers. As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing, online account management RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched and AM I ON YOUR CHEAPEST TARIFF? Am I on your cheapest tariff? On your bill and annual statement we will always tell you if there is a cheaper tariff that you could switch to. On the front page of your bill and annual statement you will see your personal projection of your energy costs for the next 12 months. Alongside this we will show you two estimated savings figuresfor
I PAY BY DIRECT DEBIT Yes, so please don't cancel your Direct Debit until after that has happened. We'll collect the full amount on the date shown on the final bill through the Direct Debit or refund any credit that's due. If you've already cancelled it, don't worry, we'll include details of other ways to pay when we send your final bill. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH).FREE BOILER
We’ve installed thousands of boilers across the UK for eligible customers as part of the government’s Energy Company Obligation (ECO) scheme since 2013. You might also hear of terms like ‘boiler grant’ to describe the scheme. You can see if you’re eligible for a free or subsidised boiler in minutes by completing our onlineapplication
WHY HAS MY DIRECT DEBIT BEEN CANCELLED? There are several reasons why your Direct Debit may have been cancelled, but the best thing to do is call us and find out what's happened. If you don't get in touch, you could build up a debt on your account or we could end up owing you money. You'll find our phonenumbers here.
WHAT HAPPENS TO MY GREEN DEAL PLAN IF I MOVE HOUSE? What happens to my Green Deal Plan if I move house? If you move house you will no longer benefit from the improvements that you have had installed, you won't have to continue paying for them under the Green Deal. As the finance is linked to your property it will pass onto the new occupants when you move.LOG IN - NPOWER
View & pay your npower bill, submit meter readings and manage your payments with your secure online account. Don't have an online account? Activate it now. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inENERGY TARIFFS
On 5 February the energy regulator, Ofgem, announced an increase in the price cap for customers on standard variable rates from 1 April 2021. This means our gas and electricity prices have now changed for customers on our standard variable tariffs. You don’t need to do anything - if you’re affected you’ll have received a letter aroundthe
ECO SCHEME |NPOWER
You can see if you qualify under the government's Energy Company Obligation (ECO) scheme by completing our online application form. If you are and you’d like to progress this application further you can choose whether or not you want us to pass your information to our trusted provider 0800 Repair* who may be able to help you further. METER OPERATION, DATA COLLECTION, AND DATA AGGREGATION Meter Operator (MOP): We can be appointed to install, upgrade and maintain metering equipment at your site (s). Any Half-Hourly (HH) meter must have a MOP contract in place. Data Aggregator (DA): We are accredited by Elexon to carry out data aggregation services to industry standards. The DA is responsible for passing consumption datafrom the
CHANGES TO NON-COMMODITY CHARGES Changes to electricity. non-commodity. charges. We remain committed to improving the products and services that we provide to our customers. As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing, online account management I WANT TO MAKE CHANGES TO MY ACCOUNT DETAILS, WHAT DO I I want to make changes to my account details, what do I need to do? The easiest way to change your details is to log in to your online account and then go to your profile. If you don't have an online account then you can contact us to speak to someone. If you need to change your details because you're moving home, please view our movinghome page.
I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. HOW DO I GET A REPLACEMENT PAYMENT DEVICE FOR MY How do I get a replacement payment device for my prepayment meter? Please contact us and we will arrange for a replacement key or card. If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages. I HAVE A QUERY REGARDING MICROGENERATION WHO DO I CONTACT? I have a query regarding Microgeneration who do I contact? The Microgeneration team can help with any queries regarding Microgeneration e.g. solar PV systems, how it works and what steps you need to take when getting these devices installed. They can also assist with any queries relating toLOG IN - NPOWER
View & pay your npower bill, submit meter readings and manage your payments with your secure online account. Don't have an online account? Activate it now. PRICE CAP | ENERGY | NPOWER The price cap is a limit set by Ofgem to protect customers on default tariffs, or on tariffs with (or linked to) standard variable rates. It became effective from 17 April 2017 for prepayment customers, and from 1 January 2019 for Direct Debit and Receipt of Bill customers. It’s then updated every April and October to reflect changes inENERGY TARIFFS
On 5 February the energy regulator, Ofgem, announced an increase in the price cap for customers on standard variable rates from 1 April 2021. This means our gas and electricity prices have now changed for customers on our standard variable tariffs. You don’t need to do anything - if you’re affected you’ll have received a letter aroundthe
ECO SCHEME |NPOWER
You can see if you qualify under the government's Energy Company Obligation (ECO) scheme by completing our online application form. If you are and you’d like to progress this application further you can choose whether or not you want us to pass your information to our trusted provider 0800 Repair* who may be able to help you further. METER OPERATION, DATA COLLECTION, AND DATA AGGREGATION Meter Operator (MOP): We can be appointed to install, upgrade and maintain metering equipment at your site (s). Any Half-Hourly (HH) meter must have a MOP contract in place. Data Aggregator (DA): We are accredited by Elexon to carry out data aggregation services to industry standards. The DA is responsible for passing consumption datafrom the
CHANGES TO NON-COMMODITY CHARGES Changes to electricity. non-commodity. charges. We remain committed to improving the products and services that we provide to our customers. As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing, online account management I WANT TO MAKE CHANGES TO MY ACCOUNT DETAILS, WHAT DO I I want to make changes to my account details, what do I need to do? The easiest way to change your details is to log in to your online account and then go to your profile. If you don't have an online account then you can contact us to speak to someone. If you need to change your details because you're moving home, please view our movinghome page.
I'VE LOST THE INSTRUCTIONS TO MY SMARTPOWER ELECTRICITY Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. HOW DO I GET A REPLACEMENT PAYMENT DEVICE FOR MY How do I get a replacement payment device for my prepayment meter? Please contact us and we will arrange for a replacement key or card. If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages. I HAVE A QUERY REGARDING MICROGENERATION WHO DO I CONTACT? I have a query regarding Microgeneration who do I contact? The Microgeneration team can help with any queries regarding Microgeneration e.g. solar PV systems, how it works and what steps you need to take when getting these devices installed. They can also assist with any queries relating to I WANT TO MAKE CHANGES TO MY ACCOUNT DETAILS, WHAT DO I I want to make changes to my account details, what do I need to do? The easiest way to change your details is to log in to your online account and then go to your profile. If you don't have an online account then you can contact us to speak to someone. If you need to change your details because you're moving home, please view our movinghome page.
CHANGES TO NON-COMMODITY CHARGES Changes to electricity. non-commodity. charges. We remain committed to improving the products and services that we provide to our customers. As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing, online account management RISK NAVIGATOR OVERVIEW The energy market is a dynamic and fast-changing place. Risk Navigator provides you with access to the latest market intelligence, news and analysis 24/7, plus a secure log-in to a range of bespoke reports and information about your own energy-transacting portfolio, if you buy via flexible contract. All data is thoroughly researched and AM I ON YOUR CHEAPEST TARIFF? Am I on your cheapest tariff? On your bill and annual statement we will always tell you if there is a cheaper tariff that you could switch to. On the front page of your bill and annual statement you will see your personal projection of your energy costs for the next 12 months. Alongside this we will show you two estimated savings figuresfor
I PAY BY DIRECT DEBIT Yes, so please don't cancel your Direct Debit until after that has happened. We'll collect the full amount on the date shown on the final bill through the Direct Debit or refund any credit that's due. If you've already cancelled it, don't worry, we'll include details of other ways to pay when we send your final bill. LOGIN | MY ACCOUNT ONLINE | BUSINESS SOLUTIONS | NPOWER Register your account. What My Account Online can do for you. Create, view and download energy reports. View and download npower invoices. Send meter readings online. Manage multiple users.DEEMED PRICES
Deemed prices - effective from 1st April 2021 The tables below show the deemed rates your premises will be charged on based on the type of metering half hourly (HH) or non-half-hourly (NHH).FREE BOILER
We’ve installed thousands of boilers across the UK for eligible customers as part of the government’s Energy Company Obligation (ECO) scheme since 2013. You might also hear of terms like ‘boiler grant’ to describe the scheme. You can see if you’re eligible for a free or subsidised boiler in minutes by completing our onlineapplication
WHY HAS MY DIRECT DEBIT BEEN CANCELLED? There are several reasons why your Direct Debit may have been cancelled, but the best thing to do is call us and find out what's happened. If you don't get in touch, you could build up a debt on your account or we could end up owing you money. You'll find our phonenumbers here.
WHAT HAPPENS TO MY GREEN DEAL PLAN IF I MOVE HOUSE? What happens to my Green Deal Plan if I move house? If you move house you will no longer benefit from the improvements that you have had installed, you won't have to continue paying for them under the Green Deal. As the finance is linked to your property it will pass onto the new occupants when you move.Skip to content
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OUR PRICES ARE CHANGING If you’re on one of our standard variable tariffs, our gas and electricity prices will be changing on 1 April 2020 in line with Ofgem’s default tariff price cap. Find out why it’s happening andhow it affects you.
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Phone calls:
We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these. BUSINESS ENERGY JUST GOT EASIER Use the slider below to find your annual spend and we'll take you to the right part of the site for your business. Go I don't know my annual spend OR CALL OUR NPOWER BUSINESS TEAM:You can call us on:
0800 197 6147 or 0330 100 6981 0800 048 1544Opening times:
Monday to Thursday from 8:30am to 5:30pm, Friday from 9:00am to5:00pm.
View call charge information OK, so you don't know your annual spend , which business is most likeyours?
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